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市场调查报告书
商品编码
1435866

智慧顾问 - 市场占有率分析、产业趋势与统计、成长预测（2024 - 2029）

Smart Advisor - Market Share Analysis, Industry Trends & Statistics, Growth Forecasts (2024 - 2029)
出版日期: | 出版商: Mordor Intelligence | 英文 120 Pages | 商品交期: 2-3个工作天内

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简介目录

智慧顾问市场规模预计到 2024 年将达到 69.6 亿美元，预计到 2029 年将达到 172.9 亿美元，在预测期内（2024-2029 年）CAGR为 19.96%。

智慧顾问 - 市场

用于理解自然语言并为最终用户完成所有电子任务的应用程式称为智慧顾问程式。智慧顾问提供营运资料以帮助做出更好的决策。智慧顾问是一种智慧搜寻引擎，使代理商能够存取多个企业的知识库。此外，它还允许知识库管理员和聊天机器人内容创建者在代理与客户聊天时进行协作。

主要亮点

  • 在 COVID-19 大流行期间，报告了许多金融诈欺事件，导致全球各国政府因诈欺索赔而损失了数十亿美元。金融科技公司开始转向创新工具来处理这些诈欺行为。英国政府与金融科技公司 Quantexa 合作推出了“Spotlight”，一种自动化尽职调查工具。使用 Spotlight，可以收集大量资料，并可以根据这些资料点提供风险指标，从而做出更明智、更及时的奖励决策。
  • 日益增加的网路犯罪为智慧顾问市场带来了挑战。毕马威最近的一项调查发现，网路安全风险是该组织近期发展面临的最大威胁。这将影响根据访客在聊天中提出的问题即时帮助代理的软体的安全性。一项调查显示，由于消费者资料外洩、金融犯罪、市场操纵和智慧财产权盗窃，网路犯罪每年对全球经济造成 4,700 亿美元的损失。
  • 财务顾问对于各领域的成功业务运作都是必要的。医疗保健产业是一个实施智慧建议以提高绩效的产业。具有分析能力的公司可以处理最迫切的医疗保健需求。由于需要更多的资料整合，临床资料的储存、查询和分析目前很棘手。这些商业智慧公司为决策者提供正确的工具来评估资源的使用情况并寻找规模经济。
  • 2023 年 1 月，Creative Virtual（客户和员工参与对话式 AI 领域的全球领导者之一）发布了一份买家指南，旨在协助当年的聊天机器人购买决策。这本深入指南包括一个评估对话式人工智慧解决方案功能的比较图表。对话式人工智慧专家与附加机器人供应商不同，他们的核心产品是对话式人工智慧平台以及提供非常成功的虚拟代理和聊天机器人解决方案的悠久历史。
  • 房地产公司也期待技术进步，以获得对买家投资组合的宝贵见解。诸如合适的智慧型文件处理器（IDP）之类的工具被用来将更多资料输入所需的终端系统，而几乎不需要人工干预。人工智慧对各种文件类型的深入了解将使公司能够做出有利可图的交易和财务决策。

智慧顾问市场趋势

预计零售领域将大量采用智慧顾问解决方案。

  • 机器人顾问和被动投资等自动化工具正在吸引投资者。因此，顾问们正在转向资料分析来改善客户体验。 Live Connections 等智慧顾问应用程式可协助顾问在数位时代进行行销、业务开发和潜在客户开发。
  • 财务顾问 (FA) 通常需要协助来跟上即时市场变化和客户需求。为了克服这一差距，下一代人工智慧/机器学习技术在开发智慧解决方案中变得至关重要。这些人工智慧驱动的智慧顾问工具可以扫描多个资料来源以获取市场资料、事件和新闻。这些工具还同时管理大量客户组合（例如社交媒体足迹），以确定他们的生活事件。因此，FA 可以更快地分析关键的市场洞察，并及时采取行动来降低风险或提高投资回报。
  • 咨询公司正在跨国合作以扩大业务。 2022 年 12 月，全国软体和服务公司协会 (NASSCOM) 与新南威尔斯州政府经济发展局 (NSW) 合作，为印度科技公司组织路演，以突显澳洲的商业和投资机会。
  • 2022 年 10 月 - AccessFintech 与德勤携手协助金融机构遵守即将出台的综合审计追踪法规 (CAT)。透过使用 AccesssFintech 的 CAT 错误解决工作流程，客户将免受罚款，因为可以轻鬆调查错误并以结构化方式进行协作。
  • 在埃森哲进行的一项调查中，十分之八的顾问认为使用一站式平台或将应用程式数位化到单一萤幕中将有助于提高他们的效率。研究指出，这将在未来三年内将顾问的生产力提高三到七倍。

欧洲市场预计将大幅成长

  • 金融科技活动正在整个欧洲扩展。根据麦肯锡的报告，调查显示，对消费者来说，定价和客户体验是金融科技银行业务的首要原因。欧洲银行依赖主要领域的各种金融科技合作，包括营运和支付。金融科技业在欧洲创造了超过100万个就业机会，成长潜力巨大。截至 2022 年 6 月，欧洲金融科技公司的总估值接近 4,530 亿美元。
  • 根据芬奇资本的见解，欧洲有超过 250 家金融科技企业专注于 KYC 合规性，而超过 300 家提供成本管理软体。西班牙政府通过了《创业法》，以鼓励创业，使该国对外国投资者和创意思想家更具吸引力。儘管西班牙的金融科技市场不如其欧洲邻国法国和德国发达，但欧盟为西班牙金融科技公司提供了诱人的潜力。
  • 2022 年 1 月，荷兰银行投资了为零售和商业客户提供自行车保险的 Laka。对电动车日益增长的需求促使荷兰银行创投公司进行投资。这将有助于 Laka 实现成为欧洲顶级绿色旅游保险科技的使命。另一方面，ABM AMRO 将透过提供世界一流的数位服务并协助他们转向更永续的生活方式来增加客户群。

智慧顾问产业概况

由于参与者众多，智慧顾问市场竞争非常激烈。一些着名的智慧咨询公司凭藉客户的信任在市场上占据主导地位。顾问必须在数据驱动的分析和同理心驱动的讨论之间找到适当的平衡，才能在业务中取得成功。资料保护是一个问题，因为智慧顾问解决方案处理公司的敏感资料。因此，客户青睐成熟公司的智慧顾问解决方案。这项服务的一些知名参与者包括 eGain、IBM、Cisco 等。

  • 2023 年5 月- Creative Virtual 是领先的对话式AI 公司之一，致力于帮助企业向客户、员工和联络中心代理提供无缝、个性化的数位支持，发布了Gluon，这是其V-PersonTM 技术的新版本。 Gluon 版本为 Creative Virtual 的 V-PortalTM 和 V-Person 产品套件提供支持，具有新的技术功能并提供更好的使用者体验。
  • 2022 年 9 月 - eGain 与 Feet Management 公司合作，提供集中式全通路知识中心，以转变他们的客户服务体验。凭藉其知识管理专业知识以及与领先 CRM 系统的便捷连接，eGain Knowledge Hub 将为这家车队管理公司在全球服务联络中心的 19 种语言的代理提供支援。

额外的好处：

  • Excel 格式的市场估算 (ME) 表
  • 3 个月的分析师支持

目录

第 1 章：简介

  • 研究假设和市场定义
  • 研究范围

第 2 章：研究方法

第 3 章：执行摘要

第 4 章：市场动态

  • 市场概况
  • 市场驱动因素
    • 对智慧客户互动的需求不断增长
    • 医疗保健成本管理自动化的需求
    • 与云端运算整合的网站和行动应用程式的渗透率不断提高
  • 市场限制
    • 缺乏意识、资讯和可用性作为分析下的加载项
  • 产业价值链分析
  • 产业吸引力－波特五力分析
    • 新进入者的威胁
    • 买家/消费者的议价能力
    • 供应商的议价能力
    • 替代产品的威胁
    • 竞争激烈程度
  • COVID-19 对市场的影响评估

第 5 章：新兴科技趋势

第 6 章：市场细分

  • 按产品分类
    • 软体
    • 服务
  • 按最终用户垂直领域
    • BFSI
    • 零售
    • 旅游和酒店业
    • 政府
    • 其他最终用户垂直领域（医疗保健和消费性电子产品）
  • 地理
    • 北美洲
    • 欧洲
    • 亚太地区
    • 世界其他地区

第 7 章：竞争格局

  • 公司简介
    • IBM Corporation
    • eGain Corporation
    • Creative Virtual Pvt. Ltd
    • CX Company Limited
    • 24/7 Customer Inc.
    • Nuance Communications Inc.
    • Artificial Solutions International AB
    • Next IT Corporation
    • Speakoit Inc.
    • Codebaby Corporation

第 8 章：投资分析

第 9 章：市场机会与未来趋势

简介目录
Product Code: 70299

The Smart Advisor Market size is estimated at USD 6.96 billion in 2024, and is expected to reach USD 17.29 billion by 2029, growing at a CAGR of 19.96% during the forecast period (2024-2029).

Smart Advisor - Market

An application program that is used to understand the natural language and complete all the electronic tasks for an end user is called the smart advisor program. A smart advisor provides operational data for better decision-making. A smart advisor is an intelligent search engine that gives agents access to the knowledge bases of multiple businesses. Additionally, it allows knowledge base managers and chatbot content creators to collaborate while agents chat with clients.

Key Highlights

  • Many instances of financial fraud were reported during the COVID-19 pandemic, resulting in fraud claims costing governments worldwide billions of dollars. The Fintech companies started to move towards innovative tools to handle these frauds. UK Govt., in collaboration with fintech company Quantexa, launched "Spotlight," an automated due-diligence tool. Using Spotlight, a lot of data can be collected, and risk indicators can be provided against those data points, resulting in a better informed and timely award decision.
  • Increasing cybercrimes are posing challenges to the smart advisor market. A recent KPMG survey identified cyber security risk as the biggest threat to the organization's growth in the near future. This will impact the security of software that help agents in real time based on what the visitor is asking in the chat. A survey revealed cybercrime costs the global economy USD 470 billion in annual losses due to consumer data breaches, financial crimes, market manipulation, and intellectual property theft.
  • A financial counselor is necessary for successful business operations in every area. The healthcare sector is one industry implementing smart advice for improved performance. Companies that have analytical capacity handle the most urgent healthcare demands. Storage, query, and analysis of clinical data are currently tricky due to the need for more data consolidation. These Business Intelligence companies provide decision-makers with the right tools to assess the use of resources and find economies of scale.
  • In January 2023, Creative Virtual, one of the global leaders in conversational AI for customer and employee engagement, published a buyer's guide written to assist with chatbot purchasing decisions in the current year. The in-depth guide includes a comparison chart that evaluates the capabilities of conversational AI solutions. A conversational AI specialist differs from an add-on bot vendor, and their core product is their conversational AI platform and established history of delivering highly successful virtual agent and chatbot solutions.
  • Real estate companies also look forward to technological advancements to gain valuable insights into buyer portfolios. Tools like the suitable intelligent document processor (IDP) are being used to feed more data into desired end systems with little to no manual intervention. AI's in-depth knowledge of various document types will equip the company to make profitable deals and financial decisions.

Smart Advisor Market Trends

The Retail Segment is Expected to Witness Significant Adoption for Smart Advisor Solutions.

  • Automated tools like robo-advisors and passive investing are attracting investors. Therefore advisors are switching to data analytics to improve the client experience. Smart advisor applications like Live Connections help advisors to approach marketing, business development, and lead generation in the digital age.
  • Financial Advisors (FA) often need help to keep up with real-time market changes and client needs. To overcome this gap, next-gen AI/ML technologies are becoming essential in developing intelligent solutions. These AI-powered smart advisor tools can scan multiple data sources for market data, events, and news. These tools also manage numerous client portfolios simultaneously, like social media footprints, to determine their life events. Thus, FA can analyze critical market insights more quickly and take timely action to reduce risk or improve returns on investment.
  • Advisory firms are collaborating across borders for business expansion. In December 2022, the National Association of Software and Services Companies (NASSCOM) partnered with New South Wales Government's economic development, called NSW, to organize roadshows for Indian technology companies to highlight business and investment opportunities in Australia.
  • October 2022 - AccessFintech joined hands with Deloitte to assist financial institutions in their struggle to comply with the impending Consolidated Audit Trail regulation (CAT). By using AccesssFintech's CAT Error Resolution workflow, Clients will be saved from monetary penalties as it will be easy to investigate errors and collaborate in a structured manner.
  • In a survey conducted by Accenture, eight in ten advisors accepted that using a one-stop platform or digitalizing applications into a single screen would help improve their efficiency. The research pointed out that this would boost advisor productivity three to seven times in the next three years.

European Market is Expected to Grow Significantly

  • Fintech activity is expanding throughout Europe. According to a report by Mckinsey, pricing and customer experience are the top reasons for banking with fintech, for consumers, as per the survey. European banks rely on various fintech collaborations in major sectors, including operations and payments. Fintech Sector creates more than 1 million jobs across Europe, with huge potential for growth. Fintechs in Europe represented a total valuation of almost 453 billion USD as of June 2022.
  • According to Finch Capital insights, more than 250 fintech businesses specialize in KYC compliance in Europe, while more than 300 provide cost management software. Spain's government passed the Startups Law to encourage entrepreneurship and make the country more appealing to foreign investors and creative thinkers. Although Spain's Fintech market is less developed than its European neighbors France and Germany, the EU offers intriguing potential for Spanish Fintechs.
  • In January 2022, ABN Amro invested in Laka, a bicycle insurance provider for retail and commercial customers. The growing demand for e-mobility prompted ABN AMRO Ventures to invest. This will assist Laka in its mission to become the top green mobility insurtech in Europe. On the other side, ABM AMRO will increase its clientele by providing world-class digital services and assisting them in making the switch to a more sustainable way of life.

Smart Advisor Industry Overview

The smart advisor market is highly competitive because of many players. Some prominent smart advisory companies are dominating the market with their trust among customers. The advisors must find the appropriate balance of data-driven analytics and empathetically-driven discussions to be successful in the business. Data protection is a problem as smart advisor solutions handle the firm's sensitive data. Customers, therefore, favor well-established companies for smart adviser solutions. Some of the known players in this service are eGain, IBM, Cisco, and more.

  • May 2023 - Creative Virtual, one of the leading conversational AI companies that enables businesses to deliver seamless, personalized digital support to customers, employees, and contact center agents, released Gluon, a new version of its V-PersonTM technology. Powering Creative Virtual's V-PortalTM and V-Person product suites, the Gluon release has new technical capabilities and provides a better user experience.
  • September 2022 - eGain partners with Feet Management company to provide a centralized omnichannel knowledge hub to transform their customer service experience. With its knowledge management expertise and ease of connection with leading CRM systems, eGain Knowledge Hub will support agents in 19 languages in service contact centers across the globe for this fleet management company.

Additional Benefits:

  • The market estimate (ME) sheet in Excel format
  • 3 months of analyst support

TABLE OF CONTENTS

1 INTRODUCTION

  • 1.1 Study Assumptions and Market Definition
  • 1.2 Scope of the Study

2 RESEARCH METHODOLOGY

3 EXECUTIVE SUMMARY

4 MARKET DYNAMICS

  • 4.1 Market Overview
  • 4.2 Market Drivers
    • 4.2.1 Burgeoning Demand for Intelligent Customer Engagement
    • 4.2.2 Demand for Automation for Cost Management in the Healthcare
    • 4.2.3 Increasing Penetration of Websites and Mobile Applications Integrated with Cloud Computing
  • 4.3 Market Restraints
    • 4.3.1 Lack of Awareness and Information and Availability as add-in Under Analytics
  • 4.4 Industry Value Chain Analysis
  • 4.5 Industry Attractiveness - Porter's Five Forces Analysis
    • 4.5.1 Threat of New Entrants
    • 4.5.2 Bargaining Power of Buyers/Consumers
    • 4.5.3 Bargaining Power of Suppliers
    • 4.5.4 Threat of Substitute Products
    • 4.5.5 Intensity of Competitive Rivalry
  • 4.6 Assessment on the Impact of COVID-19 on the Market

5 EMERGING TECHNOLOGY TRENDS

6 MARKET SEGMENTATION

  • 6.1 By Offerings
    • 6.1.1 Software
    • 6.1.2 Services
  • 6.2 By End-user Verticals
    • 6.2.1 BFSI
    • 6.2.2 Retail
    • 6.2.3 Travel and Hospitality
    • 6.2.4 Government
    • 6.2.5 Other End-user Verticals (Healthcare and Consumer Electronics)
  • 6.3 Geography
    • 6.3.1 North America
    • 6.3.2 Europe
    • 6.3.3 Asia Pacific
    • 6.3.4 Rest of the World

7 COMPETITIVE LANDSCAPE

  • 7.1 Company Profiles*
    • 7.1.1 IBM Corporation
    • 7.1.2 eGain Corporation
    • 7.1.3 Creative Virtual Pvt. Ltd
    • 7.1.4 CX Company Limited
    • 7.1.5 24/7 Customer Inc.
    • 7.1.6 Nuance Communications Inc.
    • 7.1.7 Artificial Solutions International AB
    • 7.1.8 Next IT Corporation
    • 7.1.9 Speakoit Inc.
    • 7.1.10 Codebaby Corporation

8 INVESTMENT ANALYSIS

9 MARKET OPPORTUNITIES AND FUTURE TRENDS