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市场调查报告书
商品编码
1435901

公民服务人工智慧 - 市场占有率分析、产业趋势与统计、成长预测（2024 - 2029）

Citizen Services AI - Market Share Analysis, Industry Trends & Statistics, Growth Forecasts (2024 - 2029)
出版日期: | 出版商: Mordor Intelligence | 英文 117 Pages | 商品交期: 2-3个工作天内

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简介目录

公民服务人工智慧市场规模预计到 2024 年为 111 亿美元，预计到 2029 年将达到 498.8 亿美元，在预测期内（2024-2029 年）CAGR为 35.06%。

公民服务人工智慧 - 市场

世界各地的政府越来越多地采用人工智慧 (AI) 等先进技术，为人们提供更好的服务并减少分析所需的劳动力。

主要亮点

  • 世界各地的公民一直要求从政府服务到商业部门的标准增强体验。根据公民服务人工智慧解决方案供应商埃森哲最近发布的统计数据，美国超过85%的人口是公民，期望政府的数位服务等于或优于商业组织提供的服务。这为所研究的市场创造了更大的需求。
  • 此外，思科系统公司也提到，超过 22% 的英国人口定期使用数位政府服务。它还提到，如果可以从单一入口网站存取这些解决方案，公民期待使用这些解决方案。因此，人工智慧、机器学习、人脸辨识等先进技术在政府服务领域有机会。
  • 在全球爆发新冠肺炎 (COVID-19) 疫情期间，世界上大多数政府都依靠人工智慧和机器学习来密切监控婴儿和传播群聚。例如，在印度，政府开发了一款 Aarogta Setu 行动应用程序，用于监控个人、群体并提供与当地 COVID-19 传播相关的最新资讯。截至2020年5月，申请已收到1亿次

公民服务人工智慧市场趋势

采用基于云端的人工智慧进行公民服务预计将推动市场发展

  • 云端人工智慧也在增强基于云端的服务和应用程式；这是公民服务领域对云端人工智慧服务和解决方案需求不断增长的重要因素。 2019 年，美国银行转向 Microsoft 云端作为其数位转型的一部分，以帮助提高新的业务效率、支援数位文化变革并更好地满足客户需求。
  • 据 SAP 称，中东和北非地区近 60% 的公司和 75% 的数位化领导者计划到 2019 年投资云端。此外，由于交付时间更快，大多数公司正在从本地 AI 转向云端具有低延迟和即时追踪的特点。这可能会促进预测期内所研究的市场成长。
  • 2019年3月，多云资料储存和管理供应商SwiftStack推出了经过客户验证的边缘到核心到云端解决方案，支援大规模人工智慧/机器和深度学习（AI/ML/DL） ） 工作流程。最近，该公司还在两个自动驾驶汽车用例中部署了新的解决方案堆迭。

预计北美将主导市场

  • 由于北美是该技术的早期采用者之一，预计将主导全球公民服务人工智慧市场。另一个因素是市场上大多数的主要参与者都位于美国。区域最终用户的云端采用率也相当高。因此，对所研究市场的投资过高。
  • 该地区许多被研究的市场供应商也在投资创新其产品的附加和独特功能，主要是为了获得竞争优势并扩大其客户目标群。预计这也将带来区域和全球市场的进步。这项因素进一步扩大了市场范围。
  • 例如，总部位于美国的SoundHound Inc. 提供Houndify，这是一个独立的人工智慧平台，使开发人员和企业主能够在任何地方部署对话介面，以保留对其品牌和用户的控制，同时实现差异化和创新。该公司最近在其 Houndify 语音人工智慧平台中添加了 SoundHound 音乐辨识技术。并与美国政府建立战略伙伴关係，加速发展。

公民服务人工智慧产业概况

公民服务人工智慧市场倾向整合，许多老牌企业在市场上竞争。此外，市场不断有新进入者。因此，老牌企业期待积极进行併购活动，而新企业则更注重产品创新，以获取更多市场份额。下面提到了一些最近的进展。

  • 2019 年6 月- Amazon Web Service 宣布与加拿大政府合作开发Citizen Care Pod，这是一种智慧筛选和测试吊舱，将智慧技术整合到模组化设计中，以支援政府、企业和社区安全、负责任的恢復。

额外的好处：

  • Excel 格式的市场估算 (ME) 表
  • 3 个月的分析师支持

目录

第 1 章：简介

  • 研究假设和市场定义
  • 研究范围

第 2 章：研究方法

第 3 章：执行摘要

第 4 章：市场动态

  • 市场概况
  • 市场驱动因素
    • 对 IT 现代化和自动化的需求不断增长
    • 人工智慧和分析与公民服务的集成
  • 市场限制
    • 政府组织对新技术缺乏认识
  • 产业价值链分析
  • 波特五力分析
    • 新进入者的威胁
    • 买家/消费者的议价能力
    • 供应商的议价能力
    • 替代产品的威胁
    • 竞争激烈程度
  • COVID-19 对市场的影响评估

第 5 章：新兴科技趋势

第 6 章：市场细分

  • 依技术
    • 机器学习
    • 自然语言处理
    • 影像处理
    • 人脸辨识
  • 按应用
    • 交通运输管理
    • 卫生保健
    • 公共安全
    • 公用事业
    • 其他应用
  • 地理
    • 北美洲
    • 欧洲
    • 亚太
    • 世界其他地区

第 7 章：竞争格局

  • 公司简介
    • ServiceNow Inc
    • Microsoft Corporation
    • IBM Corporation
    • Accenture PLC
    • Nvidia Corporation
    • Intel Corporation
    • Alibaba Group Holding Limited
    • Tencent Holdings Ltd.
    • Pegasystems Inc.
    • Baidu, Inc.

第 8 章：投资分析

第 9 章：市场机会与未来趋势

简介目录
Product Code: 70760

The Citizen Services AI Market size is estimated at USD 11.10 billion in 2024, and is expected to reach USD 49.88 billion by 2029, growing at a CAGR of 35.06% during the forecast period (2024-2029).

Citizen Services AI - Market

The government across the world is increasingly adopting advanced technology such as Artificial Intelligence (AI) to offer better service to people and reduce the workforce required to do the analysis.

Key Highlights

  • The citizens across the world have been demanding enhanced experience from the government service to the par of the commercial sector. According to the recently published statistics by Accenture, a vendor for citizen service AI solutions, over 85% of the population in the United States are citizens expect government digital services to be equal to or better than those they receive from commercial organizations. This creates a greater demand for the studied market.
  • Additionally, Cisco Systems has mentioned that over 22% of the population in the United Kingdom regularly uses digital government services. It also mentioned that the citizens are looking forward to using these solutions if they are accessible from the single portal. Hence, there is an opportunity for advanced technolgies like AI, ML, face recognition, etc. in the government service sector.
  • Amid the COVID-19 outbreak across the world, most of the governments worldwide have relied on AI and ML to monitor infants closely and spreading clusters. For instance, in India, the government developed an Aarogta Setu mobile app for monitoring individuals, clusters as well as offering updates related to the COVID-19 spread locally. Till May 2020, the application has received 100 million do

Citizen Services AI Market Trends

Adoption of Cloud-based AI for Citizen Service to Expected to Drive the Market

  • The cloud AIs are also enhancing cloud-based service and applications; It is a significant factor for the growing demand for cloud AI services and solutions in the citizen service sector. In 2019, Bank of America turned to the Microsoft Cloud, as a part of its digital transformation to help deliver new business efficiencies, support digital culture change, and better meet customer needs.
  • According to SAP, nearly 60% of companies and 75% of digital leaders in the MENA region plan to invest in the cloud by 2019. In addition, most of the companies are shifting to cloud from on-premise AI, due to faster delivery time with low latency and real-time tracking. This is likely to foster the studied market growth during the forecast period.
  • In March 2019, SwiftStack, a provider of multi-cloud data storage and management, launched a customer-proven edge-to-core-to-cloud solution that supports large-scale Artificial Intelligence/Machine and Deep Learning (AI/ML/DL) workflows. Recently, the company also deployed the new solution stack in two autonomous vehicle use cases.

North America is Expected to Dominate the Market

  • North America is expected to dominate the global citizen service AI market, owing to its status as one of the early adopters of the technology. The other factor is that most of the major players in the market are US-based. The cloud adoption among the regional end-user is also quite high. Hence, the investment in the studied market is too high.
  • Many of the studied market vendors in the region are also investing in innovating additional and unique features to their offering, mainly to gain a competitive advantage as well as to expand their customer target base. This is also expected to bring advancement in the regional and global markets. This factor expands the market scope further.
  • For instance, US-based SoundHound Inc. offers Houndify, an independent AI platform that enables developers and business owners to deploy a conversational interface anywhere to retain control of their brand and users, while differentiating and innovating. The company recently added SoundHound music recognition technology to its Houndify voice AI platform. It also made a strategic partnership with the US government to accelerate development.

Citizen Services AI Industry Overview

The citizen service AI market inclined towards consolidation with the presence of many established players competing in the market. Additionally, the market is experiencing continuous new entrants in the market. Hence, the established are looking forward to making active M&A activities, while new players are more focused on product innovations to gain more market share. Some of the recent developments are mentioned below.

  • June 2019 - Amazon Web Service announced to partner with the Canadian government for the development of Citizen Care Pod, a smart screening and testing pod that integrates intelligent technology within a modular design to support a safe, responsible recovery for governments, businesses, and communities.

Additional Benefits:

  • The market estimate (ME) sheet in Excel format
  • 3 months of analyst support

TABLE OF CONTENTS

1 INTRODUCTION

  • 1.1 Study Assumptions and Market Definition
  • 1.2 Scope of the Study

2 RESEARCH METHODOLOGY

3 EXECUTIVE SUMMARY

4 MARKET DYNAMICS

  • 4.1 Market Overview
  • 4.2 Market Drivers
    • 4.2.1 Increasing Demand for IT Modernization and Automation
    • 4.2.2 Integration of AI and Analytics With Citizen Services
  • 4.3 Market Restraints
    • 4.3.1 Lack of Awareness Among Government Organizations About New Technologies
  • 4.4 Industry Value Chain Analysis
  • 4.5 Porters FIve Force Analysis
    • 4.5.1 Threat of New Entrants
    • 4.5.2 Bargaining Power of Buyers/Consumers
    • 4.5.3 Bargaining Power of Suppliers
    • 4.5.4 Threat of Substitute Products
    • 4.5.5 Intensity of Competitive Rivalry
  • 4.6 Assessment on the Impact of COVID-19 on the market

5 EMERGING TECHNOLOGY TRENDS

6 MARKET SEGMENTATION

  • 6.1 By Technology**
    • 6.1.1 Machine Learning
    • 6.1.2 Natural Language Processing
    • 6.1.3 Image Processing
    • 6.1.4 Face Recognition
  • 6.2 By Application
    • 6.2.1 Traffic and Transportation Management
    • 6.2.2 Healthcare
    • 6.2.3 Public Safety
    • 6.2.4 Utilities
    • 6.2.5 Other Applications
  • 6.3 Geography
    • 6.3.1 North America
    • 6.3.2 Europe
    • 6.3.3 Asia-Pacific
    • 6.3.4 Rest of the World

7 COMPETITIVE LANDSCAPE

  • 7.1 Company Profiles*
    • 7.1.1 ServiceNow Inc
    • 7.1.2 Microsoft Corporation
    • 7.1.3 IBM Corporation
    • 7.1.4 Accenture PLC
    • 7.1.5 Nvidia Corporation
    • 7.1.6 Intel Corporation
    • 7.1.7 Alibaba Group Holding Limited
    • 7.1.8 Tencent Holdings Ltd.
    • 7.1.9 Pegasystems Inc.
    • 7.1.10 Baidu, Inc.

8 INVESTMENT ANALYSIS

9 MARKET OPPORTUNITIES AND FUTURE TRENDS