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市场调查报告书
商品编码
1435970

通讯费用管理：市场占有率分析、产业趋势与统计、成长预测（2024-2029）

Telecom Expense Management - Market Share Analysis, Industry Trends & Statistics, Growth Forecasts (2024 - 2029)
出版日期: | 出版商: Mordor Intelligence | 英文 120 Pages | 商品交期: 2-3个工作天内

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简介目录

通讯支出管理（TEM）市场规模预计到 2024 年为 43.3 亿美元，预计到 2029 年将达到 84.3 亿美元，在预测期内（2024-2029 年）增加 142.6 亿美元，复合年增长率为 %。

通讯费用管理-市场

通讯成本管理已成为所有业务领域/行业（无论规模大小）运营的公司的基本实践。对高效通讯成本管理实践的需求不断增长，加上过去几年商业通讯基础设施的扩张，这是市场的转变趋势之一。

主要亮点

  • 对行动应用程式的需求不断增长、多家企业越来越多地采用可携式设备以及通讯费用管理解决方案的技术进步正在推动通讯费用管理市场的成长。此外，行动装置的日益普及、费用管理的可见性以及云端基础的服务的日益普及也正在推动市场成长。
  • 近年来，由于将智慧型手机、笔记型电脑和平板电脑等个人行动装置整合到选择您自己的设备 (CYD) 和自带设备等行动政策中的持续趋势，该市场不断增长。此外，行动装置在内部通讯网路中的整合度不断提高，凸显了对成本管理、监控和通讯资源使用的综合系统的需求。
  • 此外，已开发经济体和新兴经济体的Start-Ups文化的成长正在增加中小企业的数量，而积极采用 BYOD 文化的公司可能会限制其初始成长。现在消除或限制了某些初始基础设施成本。这些趋势预计将为通讯费用管理解决方案创造多个机会。
  • 云端基础技术的易用性加速了企业间视讯会议的采用，并促进了云端服务的采用以满足各种业务需求。这些都压垮了当今的网络，增加了对先进网路解决方案的需求，并促使公司大量投资通讯成本管理解决方案。
  • 因此，世界各地的通讯业者正在透过管理云端连接并利用网路资产来增强和优化云端基础的解决方案和服务，从而将自己融入云端价值链。此外，显然需要易于维护的网路系统，以实现跨多个最终用户行业（例如医疗保健、零售和製造）的有效通讯。例如，经济高效的云端基础的解决方案的出现导致医疗保健提供者越来越多地采用这些解决方案，而这些提供者通常被归类为 IT 预算最少的人。
  • 由于冠状病毒感染疾病（COVID-19）的爆发，通讯业对网路服务的需求大幅增加，因为很大一部分人仍留在家中进行远距工作环境。在家工作的人的增加增加了下载、线上影片观看和透过视讯会议进行交流的需求，所有这些都导致​​网路流量和资料使用量的增加。

通讯费用管理市场趋势

BFSI 细分市场预计将获得巨大吸引力

  • 服务供应商之间的竞争日益激烈，以改善 BFSI 部门提供的通讯成本管理服务，从而获得相对于其他最终用户的竞争优势。这些解决方案使金融机构和保险部门能够最大限度地节省费用并管理通讯费用。例如，Cass Information Systems Inc. 帮助金融、银行和保险公司全面管理通讯，包括行动服务和 BYOD 管理。
  • 此外，行动银行和网路银行业务用户的增加也增加了银行业对通讯成本管理的需求。例如，美国银行 2022 年 8 月发布的一份报告资料显示，美国银行的客户越来越多地使用该公司备受推崇的数位工具来管理自己的帐户。 2022年7月，客户使用公司数位平台近10亿次。该公司拥有创纪录的 5,500 万经过验证的数位客户，比去年增加了 5%。
  • 银行客户现在将能够追踪各个分店的通讯成本，甚至可以对各个分店进行基准比较。另一方面，保险客户则讚赏该解决方案能够追踪分配给远端员工的总成本，从而提供对远端成本的清晰可见性。
  • 此外，随着我们转向 5G 网络，对更好的银行服务行动应用程式的需求不断增长，物联网设备的普及不断提高，努力创建改进的 API 以实现无缝用户体验，以及由于通讯业者对高阶服务收益化的需求不断增长，这些也是预计推动市场成长的一些关键因素。
  • 此外，行动互联网在日常业务中的应用日益广泛，以及先进技术的不断采用，在LTE和物联网蓬勃发展的时代，加剧了BFSI各种技术进步之间的前沿竞争，这可能会鼓励更多的竞争。带动市场需求。

拉丁美洲预计将经历显着成长

  • 拉丁美洲地区预计在预测期内通讯费用管理市场将出现重大增长机会，这主要是由于使用互联网的人口逐渐增加、移动和连接设备用户数量不断增加以及行动电话的日益普及。预计公司之间的自带设备 (BYOD) 政策以及 IT 和通讯的兴起。
  • 大量IT服务和产品公司的存在、CYOD和BYOD政策的日益普及以及IT和通讯基础设施的加强可能会增加对高效通讯费用管理产品和服务的需求。
  • 在拉丁美洲，从4G到5G的演进预计将成为强大的经济成长引擎，特别是提高关键垂直产业的生产力。根据GSMA预测，在可预见的未来，4G仍将是拉丁美洲移动产业的支柱，到2025年约占总连结数的70%，预计到2025年拉丁美洲移动生态系统将成长超过300亿美元。
  • 此外，拉丁美洲的一些政府正在考虑将 5G 技术作为其数位转型的关键要素。因此，该地区各国政府正在对频谱分配和网路部署规则进行必要的监管变革，以加速其管辖范围内的部署和采用。
  • 该地区的电讯业也发生了重大变化，由于混合IT API架构的普及，大多数组织将其关键业务基础设施迁移到云端。预计医疗保健和製造业将在预测期内成为新解决方案的主要采用者，以更好地管理通讯成本并为其他行业提供申请。

通讯费用管理产业概况

由于存在多个供应商，通讯费用管理市场是半整合的。市场上的几个主要企业都在不断努力带来产品创新。领先企业正在结成策略联盟，扩大在发展中地区的业务，以巩固其市场地位。

2023 年 9 月：Crown Jewels Consultant Ltd (CJC) 宣布加强与 Calero（原 Calero-MDSL）的合作。此次合作是多个客户利用 CJC 在咨询和连接 MDM 解决方案方面的供应商中立专业知识的直接结果。这包括透过用于建立结构化资料来源的 ILM 产品进行资料发现、管理和授权管理，以及用于连接到 Calero 等外部第三方的基于云端基础的託管 DACS。

2022 年 8 月，Calero-MDSL 宣布收购 Network Control，这是一家位于爱荷华州韦弗利的通讯和管理行动化运营服务供应商。此次收购是 Calero-MDSL 一系列收购的延续，并巩固了其作为管理支出最大的通讯费用管理解决方案的地位。

20 多年来，Tangoe 一直是技术费用和资产管理解决方案的领导者，2022 年 6 月，它宣布推出 Tangoe One，这是一套跨生命週期的精心策划的费用管理和优化平台捆绑套件。新的分层套餐旨在协助中型企业存取 Tangoe One 平台，透过统一入口网站简化、管理和优化通讯、行动和云端资产及费用。

2022 年 2 月，技术费用管理公司 Telennium 宣布其物联网管理 (MoT) 平台已在美国专利商标局全面註册。 MoT 是针对大中型组织的下一代通讯费用管理平台和服务解决方案，于 2021 年推出。 MoT 是一个即时、集中的资料库，为使用者提供有关客户申请费用、服务和资产的全面资讯。

其他福利

  • Excel 格式的市场预测 (ME) 表
  • 3 个月分析师支持

目录

第一章简介

  • 研究假设和市场定义
  • 调查范围

第二章调查方法

第三章执行摘要

第四章市场洞察

  • 市场概况
  • 产业价值链分析
  • 产业吸引力－波特五力分析
    • 供应商的议价能力
    • 买方议价能力
    • 新进入者的威胁
    • 替代产品的威胁
    • 竞争公司之间的敌意强度
  • 评估 COVID-19感染疾病对市场的影响

第五章市场动态

  • 市场驱动因素
    • 行动电话和其他行动装置的采用率增加
    • 显着节省成本并提高费用可见性
  • 市场限制因素
    • 由于行业标准设定而缺乏互通性

第六章市场区隔

  • 按解决方案
    • 申请管理
    • 采购管理
    • 商业管理
    • 衝突管理
    • 其他解决方案
  • 按服务
    • 託管服务
    • 管理服务
  • 按最终用户产业
    • BFSI
    • 消费品和零售
    • 製造业
    • 资讯科技与电信
    • 卫生保健
    • 其他最终用户产业
  • 按地区
    • 北美洲
    • 欧洲
    • 亚太地区
    • 拉丁美洲
    • 中东和非洲

第七章 竞争形势

  • 公司简介
    • Sakon Inc.
    • Avotus Corporation
    • Tangoe, Inc.
    • Calero-MDSL
    • WidePoint Solutions Corporation
    • Valicom Corporation
    • Upland Software Inc.（Cimpl）
    • CGI Inc.
    • TeleManagement Technologies Inc.
    • Auditel Inc.

第八章投资分析

第9章市场的未来

简介目录
Product Code: 71690

The Telecom Expense Management Market size is estimated at USD 4.33 billion in 2024, and is expected to reach USD 8.43 billion by 2029, growing at a CAGR of 14.26% during the forecast period (2024-2029).

Telecom Expense Management - Market

Telecom Expense Management has become an essential practice for enterprises operating across any business domain/industry, irrespective of their size. The increased requirement for efficient telecom expense management practices is one of the transforming trends in the market, coupled with the expansion that has been observed in the business telecom infrastructures in the past few years.

Key Highlights

  • The increasing demand for mobile applications, the growing adoption of portable equipment in multiple enterprises, and the technological advancements in telecom expense management solutions are driving the growth of the telecom expense management market. Furthermore, increased adoption of mobile devices, visibility into expense management, and the growing popularity of cloud-based services are also aiding market growth.
  • The ongoing trend of integrating individual mobile devices, such as smartphones, laptops, and tablets, under mobility policies such as the choose-your-own-device (CYD), and bring-your-own-devices for one, has been transforming the market over the past few years. Also, the augmented integration of mobile devices in the inner telecom networks has highlighted the requirement for a holistic system for managing and monitoring costs and using telecom resources.
  • Further, due to the growing startup culture across developed and developing economies, the increasing number of small and medium-sized enterprises has led companies willing to adopt the BYOD culture to eliminate or restrict the initial infrastructure expenses, which may limit their early growth. Such trends are expected to create several opportunities for telecom expense management solutions.
  • The ease of adoption of cloud-based technologies has boosted the adoption of video conferencing among businesses, driving the adoption of cloud services for various business needs. These are overwhelming the current networks and increasing the requirement for advanced network solutions, proliferating enterprises to invest in telecom expense management solutions.
  • Thus, globally, telecom operators align themselves in the cloud value chain by managing cloud connectivity and leveraging network assets to enhance and optimize cloud-based solutions and services. Moreover, the growing need for easily maintained network systems that can enable effective communications across multiple end-user industries, including healthcare, retail, and manufacturing, is evident. For instance, the advent of cost-effective cloud-based solutions has seen increased adoption by healthcare providers, which are often categorized as having minimum IT budgets.
  • With the outbreak of COVID-19, the telecom industry witnessed a significant increase in demand for internet services due to a major chunk of the population staying at home due to remote working conditions. The increase in people working from home led to an increase in demand for downloading, online video viewing, and communication through video conferencing, all of which are leading to increased network traffic and data usage.

Telecom Expense Management Market Trends

BFSI Segment is Expected to Gain Significant Traction

  • There has been a growing competition among the service providers to improve telecom expense management services available for the BFSI sector, thereby helping them to gain a competitive edge over other end-users. With these solutions, financial institutions and the insurance sector can avail of maximum savings and keep their telecom bills under control. For instance, Cass Information Systems Inc. is helping finance, banking, and insurance enterprises to fully manage their telecoms, including mobility services and BYOD management.
  • In addition, the growing mobile and online banking users are boosting the demand for telecom expense management in the Banking Sector. For instance, according to data from a report of Bank of America published in August 2022, Customers of Bank of America are increasingly using the company's highly regarded digital tools to manage their accounts. In July 2022, customers used the business's digital platforms nearly 1 billion times. The company has a record 55 million verified digital customers, which has increased by 5% from last year's numbers.
  • Banking clients get the ability to track their telecom costs for individual branches and can also benchmark them against one another. Meanwhile, the insurance clients appreciate the solution's ability to track the total costs assigned to remote employees for clear visibility into remote costs.
  • Also, the increasing demand for better mobile applications for banking services and the increased penetration of IoT devices coupled with a shift towards 5G networks, efforts made towards making improved APIs for seamless user experience, and the growing need of telecom operators to monetize their advanced services are also some of the major factors that are anticipated to drive the market growth.
  • Moreover, the growing adoption of advanced technologies, along with the increasing applications of mobile internet in day-to-day operations, has fueled the cutting-edge competition among various technological advancements across BFSI in the booming era of LTE and IoT, which may further propel the demand in the market.

Latin America is Expected to Witness Significant Growth

  • The Latin American region is expected to witness significant growth opportunities in the telecom expense management market during the forecast period, primarily owing to the gradual increase in the population using the internet, a growing number of mobile and connected device users, the rising popularity of bring your own device (BYOD) policies among enterprises, and the flourishing IT and telecommunication.
  • The existence of a vast number of IT services and product companies, the growing popularity of CYOD and BYOD policies, and enhancing IT and telecom infrastructures may fuel the requirement for efficient telecom expense management products and services.
  • In Latin America, the evolution of 4G into 5G is expected to act as a powerful economic growth engine, particularly for enhancing productivity in key vertical sectors. According to GSMA, 4G will continue to be the backbone of the Latin American mobile industry in the near future, accounting for about 70% of total connections by 2025, and the Latin American mobile ecosystem will grow by more than USD 30 billion by 2025.
  • Moreover, several governments in Latin America are considering 5G technology as a significant factor in their digital transformation. Hence, governments in the region are making the necessary regulatory changes in spectrum assignment and network deployment rules in order to accelerate the deployment and adoption in their jurisdiction.
  • The region is also experiencing a significant shift in the telecom front, where the majority of organizations have migrated their business-critical infrastructure to the cloud, owing to the penetration of hybrid IT API architecture. The healthcare and manufacturing sectors are expected to emerge as prominent adopters of new solutions over the forecast period in order to better manage telecom expenses and offer billing invoices to others.

Telecom Expense Management Industry Overview

The telecom expense management market is semi-consolidated due to the presence of multiple vendors. Several key players in the market are putting constant effort into bringing product innovations. Major companies are entering into strategic collaborations and are also expanding their footprints in developing regions to consolidate their positions in the market.

In Spetember 2023: Crown Jewels Consultant Ltd (CJC), has announced an enhanced collaboration with Calero (formerly Calero-MDSL), and as collaboration is a direct result of multiple clients leveraging CJC's vendor-agnostic expertise for consulting and interfacing with the MDM solution, which include Data discovery, administration, and licensing management via the ILM product to build a structured data source and Cloud-based, hosted DACS for connectivity to external third parties, like Calero.

In August 2022, Calero-MDSL announced the acquisition of Network Control, a telecom expense and managed mobility services vendor based in Waverly, Iowa. This acquisition continued the acquisitive streak of Calero-MDSL and increased its status as the largest telecom expense management solution in terms of spending under management.

In June 2022, Tangoe, the leading technology expense and asset management solution for more than 20 years, unveiled a suite of curated bundles of their full-lifecycle expense management and optimization platform, Tangoe One. The new tiered packages are designed to help mid-size businesses access the Tangoe One platform to simplify, manage, and optimize telecom, mobile, and cloud assets and expenses from one consolidated portal.

In February 2022, Tellennium, a technology expense management company, announced that its Management of Things (MoT) platform had been completely registered with the US Patent and Trademark Office. MoT is a next-generation telecom expense management platform and service solution for mid-to-large organizations, launched in 2021. MoT is a real-time centralized database that gives users comprehensive information about customer invoice expenses, services, and assets.

Additional Benefits:

  • The market estimate (ME) sheet in Excel format
  • 3 months of analyst support

TABLE OF CONTENTS

1 INTRODUCTION

  • 1.1 Study Assumptions and Market Definition
  • 1.2 Scope of the Study

2 RESEARCH METHODOLOGY

3 EXECUTIVE SUMMARY

4 MARKET INSIGHTS

  • 4.1 Market Overview
  • 4.2 Industry Value Chain Analysis
  • 4.3 Industry Attractiveness - Porters Five Forces Analysis
    • 4.3.1 Bargaining Power of Suppliers
    • 4.3.2 Bargaining Power of Buyers/Consumers
    • 4.3.3 Threat of New Entrants
    • 4.3.4 Threat of Substitute Products
    • 4.3.5 Intensity of Competitive Rivalry
  • 4.4 Assessment of Impact of COVID-19 on the Market

5 MARKET DYNAMICS

  • 5.1 Market Drivers
    • 5.1.1 Increasing Adoption of Mobile Phones and Other Portable Devices
    • 5.1.2 Significant Cost Reduction and Expense Visibility
  • 5.2 Market Restraints
    • 5.2.1 Lack of Interoperability Due to Set Industry Standards

6 MARKET SEGMENTATION

  • 6.1 By Solution
    • 6.1.1 Invoice Management
    • 6.1.2 Sourcing Management
    • 6.1.3 Business Management
    • 6.1.4 Dispute Management
    • 6.1.5 Other Solutions
  • 6.2 By Service
    • 6.2.1 Hosted Service
    • 6.2.2 Managed Service
  • 6.3 By End-user Industry
    • 6.3.1 BFSI
    • 6.3.2 Consumer Goods & Retail
    • 6.3.3 Manufacturing
    • 6.3.4 IT & Telecom
    • 6.3.5 Healthcare
    • 6.3.6 Other End-user Industries
  • 6.4 By Geography
    • 6.4.1 North America
    • 6.4.2 Europe
    • 6.4.3 Asia-Pacific
    • 6.4.4 Latin America
    • 6.4.5 Middle East & Africa

7 COMPETITIVE LANDSCAPE

  • 7.1 Company Profiles
    • 7.1.1 Sakon Inc.
    • 7.1.2 Avotus Corporation
    • 7.1.3 Tangoe, Inc.
    • 7.1.4 Calero-MDSL
    • 7.1.5 WidePoint Solutions Corporation
    • 7.1.6 Valicom Corporation
    • 7.1.7 Upland Software Inc. (Cimpl)
    • 7.1.8 CGI Inc.
    • 7.1.9 TeleManagement Technologies Inc.
    • 7.1.10 Auditel Inc.

8 INVESTMENT ANALYSIS

9 FUTURE OF THE MARKET