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市场调查报告书
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1438490

IT服务：市场占有率分析、产业趋势与统计、成长预测（2024-2029）

IT Services - Market Share Analysis, Industry Trends & Statistics, Growth Forecasts (2024 - 2029)
出版日期: | 出版商: Mordor Intelligence | 英文 120 Pages | 商品交期: 2-3个工作天内

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简介目录

IT服务市场规模预计到2024年将达到1.2兆美元，预计到2029年将达到1.81兆美元，在预测期内（2024-2029年）复合年增长率为8.38%。

IT服务市场

在全球范围内，IT 支出的增加，加上 SaaS 和云端基础的产品的普及，显示了该行业对 IT 服务的需求。随着IT基础设施的改进，与资料相关的威胁（资料外洩）也随之增加。因此，需要比传统安全解决方案更先进的安全解决方案。随着这些趋势渗透到市场中，公司开始投入资源来增强先进的保全服务。

主要亮点

  • 5G、区块链、AR和人工智慧等趋势可能会影响IT服务的提供。随着 5G 技术的出现，公司将能够在其场所内建立网路。数位化转型有望实现基于区域频率的新网路建置以及LTE现有网路的升级。这需要建立一个即时 IT 中心，以促进复杂系统的自动化和自治。
  • 在科技的支持下，资料主导的分析正在为世界各地的策略决策提供动力。此外，世界各地产生的资料量正在急剧增加。据希捷科技 PLC 称，全球创建的资料量预计将从 2015 年的 12Zetta位元组增加到 2020 年的 47Zetta位元组，到 2025 年增加到 163Zetta位元组。为了充分利用这些累积的资料，IT 服务提供者需要开发智慧 IT 服务和平台来提取和分析资料。
  • 由于最终用户产业大规模采用云，IT 云端服务正在见证成长。例如，美国市场是全球领先云端供应商的所在地，拥有非常高的云端储存份额。该国产生的资料量是云端采用的主要驱动力。
  • 不断增加的资料外洩、对产品客製化的成本担忧以及资料迁移是对市场构成威胁的一些原因。例如，2022 年 7 月，T-Mobile 同意支付 3.5 亿美元，以和解因去年公开的影响数千万人的资料外洩事件而在美国引发的多起集体诉讼。
  • COVID-19 暴露了供应链的漏洞。对大多数 IT 组织而言，脆弱的生态系统还包括关键 IT 服务的提供者。在家工作的要求迫使服务提供者确保关键任务企业客户拥有工具和技术来实现服务的速度、安全性、品质和整体有效性。此外，大流行后时期见证了组织对 IT 服务市场的大量投资。预计它将满足各个最终用户行业日益数位转型带来的未来需求和功能，并支援混合工作场所。

IT服务市场趋势

随着云端基础平台的出现，云端服务将成为驱动力

  • 近年来，云端云端处理取得了长足的进步，因为虽然云端解决方案提供了许多好处，但託管资料面临重大风险，包括隐私和身分盗窃。采用云端处理的组织应考虑实施可以分析所有执行、应用程式和网路连线的 IT 服务。
  • 跨云端基础平台的 IT 营运的进步使 IT 服务更加资料主导和即时，为企业创造了巨大的价值，特别是在营运效率、机会发现和远端存取优化方面。
  • 根据 Cloudward 2022 年发布的报告，Google Drive 是迄今为止全球使用率最高的云端储存服务，使用率为 94.44%。其次是 OneDrive (39.35%)、iCloud (38.89%)、MEGA (5.09%)、Box (4.17%) 和 pCloud (1.39%)。
  • 由于企业部门IT和通讯业不断增长的巨大需求，预计未来几年对云端服务的需求将增长，并且这些最终用户提供的IT基础设施服务的范围预计将迅速扩大。
  • 为了提高生产力、管治和控制，许多组织正在寻求在云端部署其係统的核心。市场上的各个供应商正在推动投资以加速数位转型。例如，2022 年 11 月，IBM 宣布推出 IBM Cloud for VMware 即服务。这项新解决方案将 VMware 的功能与 IBM 的混合云端部署目标结合，协助客户实现工作负载现代化。

预计北美市场在预测期内将出现显着成长

  • 全球IT服务市场大幅扩张，美国已成为全球主要IT市场之一。智慧技术的日益采用和安全投资的增加是推动美国IT 服务需求的关键因素。
  • 在银行业成长加速和经济基本面改善的帮助下，美国银行和金融机构正在加速 IT 服务支出。一些金融服务机构拥有内部资源和员工来满足这些需求，而其他金融服务机构则外包给有能力的 IT 服务提供者。
  • 该地区的许多公司已经开始采用新的方法和流程来获得竞争优势，从而产生了人工智慧、物联网、机器学习 (ML)、区块链、机器人、资料科学等新兴技术的采用正在增加。由于数位化的提高以及商业和工业中连网型设备的使用增加，预计该地区的物联网应用和销售将会增加。这一转变为该地区 IT 服务的成长开拓了空间。
  • 疫情以来，远距办公迅速普及，数位化加速。因此，客户期望IT解决方案顾问和顾问公司专注于数位化，并利用科技进行数位转型。主题专业知识 (SME)、客户投资回报率、增强策略的需求以及专业化的需求都是至关重要的。为了保持竞争力，顾问需要跟上新趋势。
  • 北美的大多数组织都认识到咨询、行销、培训和託管服务等专业服务可以帮助提高业务绩效。然而，国内对IT服务的大部分需求是由外国公司满足的。例如，2022年4月，Wipro收购了Convergence Acceleration Solutions (CAS Group)，这是一家总部位于美国的顾问和专案管理公司，专门为大型通讯服务供应商提供业务和技术转型。此次收购旨在创建一家合资企业，为 Wipro 的客户提供从策略制定和规划到执行和实施的服务。

IT服务业概况

IT 服务市场竞争非常激烈，只有少数几个主要参与者。从市场占有率来看，目前少数参与者占据市场主导地位。然而，随着 IT 咨询服务的进步，新参与者正在增加其在市场上的影响力并扩大企业发展。

  • 2023 年 2 月 -英国保险和金融服务供应商Phoenix Group 与塔塔咨询服务公司签订了价值 6 亿欧元的数位转型合约。作为计划的一部分，TCS 将为 Phoenix 建立自助服务能力并提供端到端的客户服务数位化。
  • 2022 年 6 月 - 思科和 Kindril 建立技术合作伙伴关係，以加速企业客户向资料主导企业的转型。两家公司共同提供云端处理服务，提高可见度、控制力、弹性并简化困难的混合IT 管理，帮助企业改善业务。

其他福利：

  • Excel 格式的市场预测 (ME) 表
  • 3 个月的分析师支持

目录

第一章 简介

  • 研究假设和市场定义
  • 调查范围

第二章调查方法

第三章执行摘要

第四章市场动态

  • 市场概况
  • 产业吸引力－波特五力分析
    • 新进入者的威胁
    • 买方议价能力
    • 供应商的议价能力
    • 替代品的威胁
    • 竞争公司之间敌对关係的强度
  • COVID-19 市场影响评估
  • 市场驱动因素
    • 越来越重视透过非核心业务外包来发挥核心能力
    • 获得更多人才和创新潜力（而不是入职专业知识）
    • 随着云端基础平台的出现，云端服务受到关注
  • 市场挑战
    • 营运挑战（例如失去控制的感觉和确定关键目标）

第五章市场区隔

  • 服务类型
    • 专业（系统整合与咨询）
    • 管理
  • 规模
    • 中小企业
    • 大公司
  • 最终用户产业
    • BFSI
    • 通讯
    • 卫生保健
    • 零售业
    • 製造业
    • 政府机关
    • 其他最终用户产业
  • 地区
    • 北美洲
      • 美国
      • 加拿大
    • 欧洲
      • 德国
      • 英国
      • 法国
      • 其他欧洲国家
    • 亚太地区
      • 中国
      • 日本
      • 印度
      • 新加坡
      • 印尼
      • 马来西亚
      • 越南
      • 泰国
      • 其他亚太地区
    • 拉丁美洲
    • 中东/非洲

第六章 竞争形势

  • 公司简介
    • Citrix Systems Inc.
    • Cisco Systems Inc.
    • Dell EMC
    • IBM Corporation
    • Hewlett Packard Enterprise
    • Microsoft Corporation
    • TCS Limited
    • Toshiba Corporation
    • Verizon Communications Inc.
    • Fujitsu Ltd

第七章 主要厂商相对定位

第八章 市场机会及未来趋势

简介目录
Product Code: 67293

The IT Services Market size is estimated at USD 1.20 trillion in 2024, and is expected to reach USD 1.81 trillion by 2029, growing at a CAGR of 8.38% during the forecast period (2024-2029).

IT Services - Market

Globally, the increased IT spending, coupled with the widespread adoption of software-as-a-service and increased cloud-based offerings, indicates the demand for IT services in the industry. With an improved IT infrastructure, threats related to data (data breaches) are also on the rise. This demands advanced security solutions over traditional ones. With this trend gaining traction in the market, companies have started to invest their resources in enhancing their advanced security offerings.

Key Highlights

  • Trends like 5G, Blockchain, AR, and AI, are likely to have an impact on the offerings of IT services. With 5G technology on its way, it is likely to ensure that companies may set up networks on their premises. The digital transformation is expected to enable either setting up new networks as per local frequencies or upgrading existing networks on LTE. This requires the creation of real-time IT locations to facilitate the automation and autonomy of complex systems.
  • Data-driven analysis, supported by technology, is driving strategic decisions globally. Moreover, the amount of data generated worldwide is increasing tremendously. According to Seagate Technology PLC, the volume of data created globally is expected to increase to 47 zettabytes and 163 zettabytes in 2020 and 2025, respectively, from 12 zettabytes in 2015. To optimally utilize these data reserves, IT service providers must develop smart IT services and platforms to analyze the data for extraction and analysis.
  • IT cloud services are witnessing growth due to the massive cloud deployments across the end-user industries. For instance, the US market houses the headquarters for the leading global cloud providers, where the country has a huge share of cloud storage. The amount of data being generated in the country has led to a significant driver of cloud adoption.
  • Growing data breaches, cost concerns over product customization, and data migration are some of the reasons posing a threat to the market. For instance, in July 2022, T-Mobile agreed to pay USD 350 million to settle multiple class-action suits in the US stemming from a data breach disclosed last year affecting tens of millions of people.
  • During COVID-19, the vulnerability of supply chains has been exposed. For most IT organizations, fragile ecosystems include providers of critical IT services. Work-from-home mandates have led the service providers to ensure that mission-critical enterprise customers have the tools and technologies to enable the speed, security, quality, and overall efficacy of services. Additionally, the post-pandemic period has witnessed significant investment by the organization in the IT Services market. They will look to meet future needs and capabilities owing to rising digital transformation across various end-user industries and to support the hybrid workplace.

IT Services Market Trends

Cloud Services is Gaining Traction Due to the Emergence of Cloud-based Platform

  • There has been a significant breakthrough in cloud computing over the past few years, as cloud solutions offer various advantages but expose data hosted to substantial risks, including privacy and identity theft, among others. Organizations adopting cloud computing should consider implementing IT services that can analyze all executions, applications, and network connections.
  • Due to advancements in IT operation across the cloud-based platform, IT services have become more data-driven and real-time, creating greater value for the business, especially in operational efficiency, business opportunity discovery, and remote access optimization.
  • According to a report published by Cloudward in 2022, with 94.44%, Google Drive was by far the most used cloud storage service globally. In next place is Dropbox, used for cloud storage for collaboration, with a still impressive 66.2%, followed by OneDrive (39.35%), iCloud (38.89%), MEGA (5.09 %), Box (4.17%), and pCloud (1.39%).
  • As the demand for cloud services is expected to grow over the next few years, with immense demand from the IT and telecommunication industry across the ever-growing corporate sector, the scope for IT infrastructure services from these end users is expected to grow rapidly.
  • To increase productivity, governance, and control, many organizations aim to deploy their systems' core to the cloud. Various market vendors are driving their investments to accelerate digital transformation. For instance, in November 2022, IBM announced the availability of IBM Cloud for VMware as a Service. The new solution combines VMware capabilities with IBM's hybrid cloud deployment ambitions to help its clients modernize workloads.

North America Expected to Register Significant Market Growth During the Forecast Period

  • The global IT services market is expanding significantly, and the United States represents one of the major IT markets in the world. The rising adoption of smart technologies and increasing security investment are some of the major factors driving the demand for IT services in the United States.
  • The banking and financial institutions in the United States are accelerating spending on information technology services, helped by higher growth in the banking sector and improving economic fundamentals. Some Financial Service organizations have the resources and staff available to meet these demands in-house, while others outsource to a qualified IT Service provider.
  • Many enterprises in the region have begun adhering to newer methods and processes to gain a competitive advantage, resulting in the increasing adoption of emerging technologies, like AI, IoT, machine learning (ML), Blockchain, robotics, and data science. With the growing digitalization and usage of connected devices in business and industry, IoT applications and sales are anticipated to increase in the region. This transformation is developing space for the growth of IT services in the region.
  • Since the pandemic, remote work has quickly gained popularity, and the digital transition has accelerated. Clients will thus anticipate that the IT Solution Consultants they work with and the consulting firms they work with will emphasize digitalization and use technologies for digital transformation. The importance of subject matter expertise (SMEs), client ROIs, a stronger need for strategy, and the requirement to specialize will all be given top priority. To maintain their competitiveness, consultants must stay current on emerging trends.
  • Most North American organizations recognize that professional services, such as consultancy, marketing, training, and managed services, can help enhance their business performance. However, most domestic IT services' demands are fulfilled by foreign companies. For instances, in April 2022, Wipro acquired Convergence Acceleration Solutions (CAS Group), a consultancy and program management firm located in the United States that specializes in business and technological transformation for large communications service providers. This acquisition has been aimed to create a joint business that provides the clients of the company with services spanning from strategy formulation and planning through execution and implementation.

IT Services Industry Overview

The IT services market is highly competitive and has a few major players. In terms of market share, some of the players currently dominate the market. However, with the advancement in IT consultancy services, new players are increasing their market presence, thereby expanding their business footprint across emerging economies.

  • February 2023 - The UK-based Phoenix Group, an insurance and financial services provider, has given Tata Consultancy Services a EUR 600 million contract for digital transformation. As part of the project, TCS would create self-service capabilities and offer Phoenix end-to-end customer service digitization.
  • June 2022 - Cisco and Kyndryl have established a technology alliance to speed up the conversion of enterprise clients into data-driven companies. Both companies would support organizations to improve their operations by offering cloud computing services that simplify difficult hybrid IT management with increased visibility, manageability, and flexibility.

Additional Benefits:

  • The market estimate (ME) sheet in Excel format
  • 3 months of analyst support

TABLE OF CONTENTS

1 INTRODUCTION

  • 1.1 Study Assumptions and Market Definition
  • 1.2 Scope of the Study

2 RESEARCH METHODOLOGY

3 EXECUTIVE SUMMARY

4 MARKET DYNAMICS

  • 4.1 Market Overview
  • 4.2 Industry Attractiveness - Porter's Five Forces Analysis
    • 4.2.1 Threat of New Entrants
    • 4.2.2 Bargaining Power of Buyers
    • 4.2.3 Bargaining Power of Suppliers
    • 4.2.4 Threat of Substitute Products
    • 4.2.5 Intensity of Competitive Rivalry
  • 4.3 Assessment of the Impact of COVID-19 on the market
  • 4.4 Market Drivers
    • 4.4.1 Growing Emphasis on Leveraging the Core Competencies by Outsourcing Non-core Operations
    • 4.4.2 Greater Access to a Larger Pool of Talent and Scope for Innovation (as Opposed to Onboarding Expertise)
    • 4.4.3 Cloud Services is Gaining Traction Due to the Emergence of Cloud-based Platform
  • 4.5 Market Challenges
    • 4.5.1 Operational Challenge (such as Perceived Loss of Control and Identification of Key Goals)

5 MARKET SEGMENTATION

  • 5.1 Service Type
    • 5.1.1 Professional (System Integration and Consulting)
    • 5.1.2 Managed
  • 5.2 Size
    • 5.2.1 Small and Medium Enterprises
    • 5.2.2 Large Enterprises
  • 5.3 End-user Industry
    • 5.3.1 BFSI
    • 5.3.2 Telecommunication
    • 5.3.3 Healthcare
    • 5.3.4 Retail
    • 5.3.5 Manufacturing
    • 5.3.6 Government
    • 5.3.7 Other End-user Industries
  • 5.4 Geography
    • 5.4.1 North America
      • 5.4.1.1 United States
      • 5.4.1.2 Canada
    • 5.4.2 Europe
      • 5.4.2.1 Germany
      • 5.4.2.2 United Kingdom
      • 5.4.2.3 France
      • 5.4.2.4 Rest of Europe
    • 5.4.3 Asia-Pacific
      • 5.4.3.1 China
      • 5.4.3.2 Japan
      • 5.4.3.3 India
      • 5.4.3.4 Singapore
      • 5.4.3.5 Indonesia
      • 5.4.3.6 Malaysia
      • 5.4.3.7 Vietnam
      • 5.4.3.8 Thailand
      • 5.4.3.9 Rest of Asia-Pacific
    • 5.4.4 Latin America
    • 5.4.5 Middle-East and Africa

6 COMPETITIVE LANDSCAPE

  • 6.1 Company Profiles
    • 6.1.1 Citrix Systems Inc.
    • 6.1.2 Cisco Systems Inc.
    • 6.1.3 Dell EMC
    • 6.1.4 IBM Corporation
    • 6.1.5 Hewlett Packard Enterprise
    • 6.1.6 Microsoft Corporation
    • 6.1.7 TCS Limited
    • 6.1.8 Toshiba Corporation
    • 6.1.9 Verizon Communications Inc.
    • 6.1.10 Fujitsu Ltd

7 RELATIVE POSITIONING OF KEY VENDORS

8 MARKET OPPORTUNITIES AND FUTURE TRENDS