全球 IT 服务市场 2024-2028

IT服务市场预计在2023年至2028年期间成长6,859.1亿美元，预测期内复合年增长率为8.74%。

该报告包括对 IT 服务市场的总体分析、市场规模和预测、趋势、成长动力、挑战以及涵盖约 25 家供应商的供应商分析。

它提供了对当前市场状况、最新趋势和驱动因素以及整体市场环境的最新分析。该市场是由人工智慧在资讯管理领域的出现、银行、金融服务和保险（BFSI）行业的成长和绿色倡议以及对物联网和巨量资料运营不断增长的需求所推动的。

该研究将云端基础平台的兴起视为未来几年推动 IT 服务市场成长的关键因素之一。此外，IT行业託管服务需求的快速增长以及资讯提供者提供的服务中巨量资料的整合预计也将带来巨大的市场需求。

目录

第一章执行摘要

• 市场概况

第二章 市场状况

• 市场生态系统

第三章 市场规模

• 市场定义
• 细分市场分析
• 2023 年市场规模
• 2023-2028年市场展望

第四章 市场规模表现

• 全球 IT 服务市场 2018-2022
• 2018-2022 年最终用户細項分析
• 2018-2022年服务区隔市场分析
• 2018-2022 年区域細項分析
• 2018-2022 年国家細項分析

第五章五力分析

• 五力摘要
• 买方议价能力
• 供应商的议价能力
• 新进入者的威胁
• 替代品的威胁
• 竞争威胁
• 市场状况

第 6 章市场区隔：按最终用户

• 细分市场
• 比较：按最终用户
• 技术与通讯：2023-2028 年市场规模与预测
• BFSI：2023-2028 年市场规模与预测
• 旅游与旅馆业：2023-2028 年市场规模与预测
• 医疗保健：2023-2028 年市场规模与预测
• 媒体等：2023-2028年市场规模及预测
• 市场机会：依最终用户划分

第七章市场区隔：依服务

• 细分市场
• 比较：按服务
• IT咨询与其他服务：2023-2028年市场规模与预测
• 网路与基础设施：2023-2028 年市场规模与预测
• 资料处理与外包：2023-2028年市场规模与预测
• 市场机会：依服务分类

第八章 客户状况

• 客户状况概览

第九章 地区情势

• 区域细分
• 区域比较
• 亚太地区：2023-2028 年市场规模与预测
• 北美：2023-2028 年市场规模与预测
• 欧洲：2023-2028 年市场规模与预测
• 南美洲：2023-2028年市场规模与预测
• 中东和非洲：2023-2028 年市场规模与预测
• 美国：2023-2028 年市场规模与预测
• 中国：2023-2028年市场规模及预测
• 英国：2023-2028 年市场规模与预测
• 德国：2023-2028 年市场规模与预测
• 日本：2023-2028年市场规模与预测
• 市场机会：依地区状况

第 10 章 驱动因素、挑战与趋势

• 市场驱动因素
• 市场挑战
• 驱动因素和挑战的影响
• 市场趋势

第十一章 供应商情况

• 概述
• 供应商情况
• 混乱的情况
• 产业风险

第十二章供应商分析

• 交易厂商
• 供应商市场定位
• Accenture Plc
• Amazon.com Inc.
• Avaya LLC
• Broadcom Inc.
• Cisco Systems Inc.
• Cognizant Technology Solutions Corp.
• Dell Technologies Inc.
• DXC Technology Co.
• Fortinet Inc.
• Hewlett Packard Enterprise Co.
• Huawei Technologies Co. Ltd.
• International Business Machines Corp.
• Juniper Networks Inc.
• Microsoft Corp.
• Oracle Corp.

第十三章附录

The IT services market is forecasted to grow by USD 685.91 bn during 2023-2028, accelerating at a CAGR of 8.74% during the forecast period. The report on the IT services market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.

The report offers an up-to-date analysis regarding the current market scenario, the latest trends and drivers, and the overall market environment. The market is driven by emergence of AI in information management, growing banking, financial services and insurance (BFSI) sector and go-green initiatives, and growing demand for IoT and big data operations.

Technavio's IT services market is segmented as below:

By End-user

• Technology and telecommunication
• BFSI
• Travel and hospitality
• Healthcare
• Media and others

By Service

• IT consulting and other services
• Internet services and infrastructure
• Data processing and outsources services

By Geographical Landscape

• APAC
• North America
• Europe
• South America
• Middle East and Africa

This study identifies the emergence of cloud-based platforms as one of the prime reasons driving the IT services market growth during the next few years. Also, surge in demand for managed services in IT sectors and integration of big data in information provider offerings will lead to sizable demand in the market.

The report on the IT services market covers the following areas:

• IT services market sizing
• IT services market forecast
• IT services market industry analysis

The robust vendor analysis is designed to help clients improve their market position, and in line with this, this report provides a detailed analysis of several leading IT services market vendors that include Accenture Plc, Amazon.com Inc., Avaya LLC, Broadcom Inc., Cisco Systems Inc., Cognizant Technology Solutions Corp., Dell Technologies Inc., DXC Technology Co., Fortinet Inc., Fujitsu Ltd., Hewlett Packard Enterprise Co., Huawei Technologies Co. Ltd., International Business Machines Corp., Infosys Ltd., Juniper Networks Inc., Larsen and Toubro Ltd., Microsoft Corp., Nokia Corp., Oracle Corp., and Tata Consultancy Services Ltd.. Also, the IT services market analysis report includes information on upcoming trends and challenges that will influence market growth. This is to help companies strategize and leverage all forthcoming growth opportunities.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to an analysis of the key vendors.

The publisher presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive research - both primary and secondary. The market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast the accurate market growth.

Table of Contents

1 Executive Summary

• 1.1 Market overview

2 Market Landscape

• 2.1 Market ecosystem

3 Market Sizing

• 3.1 Market definition
• 3.2 Market segment analysis
• 3.3 Market size 2023
• 3.4 Market outlook: Forecast for 2023-2028

4 Historic Market Size

• 4.1 Global IT services market 2018 - 2022
• 4.2 End-user Segment Analysis 2018 - 2022
• 4.3 Services Segment Analysis 2018 - 2022
• 4.4 Geography Segment Analysis 2018 - 2022
• 4.5 Country Segment Analysis 2018 - 2022

5 Five Forces Analysis

• 5.1 Five forces summary
• 5.2 Bargaining power of buyers
• 5.3 Bargaining power of suppliers
• 5.4 Threat of new entrants
• 5.5 Threat of substitutes
• 5.6 Threat of rivalry
• 5.7 Market condition

6 Market Segmentation by End-user

• 6.1 Market segments
• 6.2 Comparison by End-user
• 6.3 Technology and telecommunication - Market size and forecast 2023-2028
• 6.4 BFSI - Market size and forecast 2023-2028
• 6.5 Travel and hospitality - Market size and forecast 2023-2028
• 6.6 Healthcare - Market size and forecast 2023-2028
• 6.7 Media and others - Market size and forecast 2023-2028
• 6.8 Market opportunity by End-user

7 Market Segmentation by Service

• 7.1 Market segments
• 7.2 Comparison by Service
• 7.3 IT consulting and other services - Market size and forecast 2023-2028
• 7.4 Internet services and infrastructure - Market size and forecast 2023-2028
• 7.5 Data processing and outsources services - Market size and forecast 2023-2028
• 7.6 Market opportunity by Service

8 Customer Landscape

• 8.1 Customer landscape overview

9 Geographic Landscape

• 9.1 Geographic segmentation
• 9.2 Geographic comparison
• 9.3 APAC - Market size and forecast 2023-2028
• 9.4 North America - Market size and forecast 2023-2028
• 9.5 Europe - Market size and forecast 2023-2028
• 9.6 South America - Market size and forecast 2023-2028
• 9.7 Middle East and Africa - Market size and forecast 2023-2028
• 9.8 US - Market size and forecast 2023-2028
• 9.9 China - Market size and forecast 2023-2028
• 9.10 UK - Market size and forecast 2023-2028
• 9.11 Germany - Market size and forecast 2023-2028
• 9.12 Japan - Market size and forecast 2023-2028
• 9.13 Market opportunity By Geographical Landscape

10 Drivers, Challenges, and Trends

• 10.1 Market drivers
• 10.2 Market challenges
• 10.3 Impact of drivers and challenges
• 10.4 Market trends

11 Vendor Landscape

• 11.1 Overview
• 11.2 Vendor landscape
• 11.3 Landscape disruption
• 11.4 Industry risks

12 Vendor Analysis

• 12.1 Vendors covered
• 12.2 Market positioning of vendors
• 12.3 Accenture Plc
• 12.4 Amazon.com Inc.
• 12.5 Avaya LLC
• 12.6 Broadcom Inc.
• 12.7 Cisco Systems Inc.
• 12.8 Cognizant Technology Solutions Corp.
• 12.9 Dell Technologies Inc.
• 12.10 DXC Technology Co.
• 12.11 Fortinet Inc.
• 12.12 Hewlett Packard Enterprise Co.
• 12.13 Huawei Technologies Co. Ltd.
• 12.14 International Business Machines Corp.
• 12.15 Juniper Networks Inc.
• 12.16 Microsoft Corp.
• 12.17 Oracle Corp.

13 Appendix

• 13.1 Scope of the report
• 13.2 Inclusions and exclusions checklist
• 13.3 Currency conversion rates for US$
• 13.4 Research methodology
• 13.5 List of abbreviations

Exhibits:

• Exhibits1: Executive Summary - Chart on Market Overview
• Exhibits2: Executive Summary - Data Table on Market Overview
• Exhibits3: Executive Summary - Chart on Global Market Characteristics
• Exhibits4: Executive Summary - Chart on Market By Geographical Landscape
• Exhibits5: Executive Summary - Chart on Market Segmentation by End-user
• Exhibits6: Executive Summary - Chart on Market Segmentation by Service
• Exhibits7: Executive Summary - Chart on Incremental Growth
• Exhibits8: Executive Summary - Data Table on Incremental Growth
• Exhibits9: Executive Summary - Chart on Vendor Market Positioning
• Exhibits10: Parent market
• Exhibits11: Market Characteristics
• Exhibits12: Offerings of vendors included in the market definition
• Exhibits13: Market segments
• Exhibits14: Chart on Global - Market size and forecast 2023-2028 ($ billion)
• Exhibits15: Data Table on Global - Market size and forecast 2023-2028 ($ billion)
• Exhibits16: Chart on Global Market: Year-over-year growth 2023-2028 (%)
• Exhibits17: Data Table on Global Market: Year-over-year growth 2023-2028 (%)
• Exhibits18: Historic Market Size - Data Table on global it services market 2018 - 2022 ($ billion)
• Exhibits19: Historic Market Size - End-user Segment 2018 - 2022 ($ billion)
• Exhibits20: Historic Market Size - Services Segment 2018 - 2022 ($ billion)
• Exhibits21: Historic Market Size - Geography Segment 2018 - 2022 ($ billion)
• Exhibits22: Historic Market Size - Country Segment 2018 - 2022 ($ billion)
• Exhibits23: Five forces analysis - Comparison between 2023 and 2028
• Exhibits24: Chart on Bargaining power of buyers - Impact of key factors 2023 and 2028
• Exhibits25: Bargaining power of suppliers - Impact of key factors in 2023 and 2028
• Exhibits26: Threat of new entrants - Impact of key factors in 2023 and 2028
• Exhibits27: Threat of substitutes - Impact of key factors in 2023 and 2028
• Exhibits28: Threat of rivalry - Impact of key factors in 2023 and 2028
• Exhibits29: Chart on Market condition - Five forces 2023 and 2028
• Exhibits30: Chart on End-user - Market share 2023-2028 (%)
• Exhibits31: Data Table on End-user - Market share 2023-2028 (%)
• Exhibits32: Chart on Comparison by End-user
• Exhibits33: Data Table on Comparison by End-user
• Exhibits34: Chart on Technology and telecommunication - Market size and forecast 2023-2028 ($ billion)
• Exhibits35: Data Table on Technology and telecommunication - Market size and forecast 2023-2028 ($ billion)
• Exhibits36: Chart on Technology and telecommunication - Year-over-year growth 2023-2028 (%)
• Exhibits37: Data Table on Technology and telecommunication - Year-over-year growth 2023-2028 (%)
• Exhibits38: Chart on BFSI - Market size and forecast 2023-2028 ($ billion)
• Exhibits39: Data Table on BFSI - Market size and forecast 2023-2028 ($ billion)
• Exhibits40: Chart on BFSI - Year-over-year growth 2023-2028 (%)
• Exhibits41: Data Table on BFSI - Year-over-year growth 2023-2028 (%)
• Exhibits42: Chart on Travel and hospitality - Market size and forecast 2023-2028 ($ billion)
• Exhibits43: Data Table on Travel and hospitality - Market size and forecast 2023-2028 ($ billion)
• Exhibits44: Chart on Travel and hospitality - Year-over-year growth 2023-2028 (%)
• Exhibits45: Data Table on Travel and hospitality - Year-over-year growth 2023-2028 (%)
• Exhibits46: Chart on Healthcare - Market size and forecast 2023-2028 ($ billion)
• Exhibits47: Data Table on Healthcare - Market size and forecast 2023-2028 ($ billion)
• Exhibits48: Chart on Healthcare - Year-over-year growth 2023-2028 (%)
• Exhibits49: Data Table on Healthcare - Year-over-year growth 2023-2028 (%)
• Exhibits50: Chart on Media and others - Market size and forecast 2023-2028 ($ billion)
• Exhibits51: Data Table on Media and others - Market size and forecast 2023-2028 ($ billion)
• Exhibits52: Chart on Media and others - Year-over-year growth 2023-2028 (%)
• Exhibits53: Data Table on Media and others - Year-over-year growth 2023-2028 (%)
• Exhibits54: Market opportunity by End-user ($ billion)
• Exhibits55: Data Table on Market opportunity by End-user ($ billion)
• Exhibits56: Chart on Service - Market share 2023-2028 (%)
• Exhibits57: Data Table on Service - Market share 2023-2028 (%)
• Exhibits58: Chart on Comparison by Service
• Exhibits59: Data Table on Comparison by Service
• Exhibits60: Chart on IT consulting and other services - Market size and forecast 2023-2028 ($ billion)
• Exhibits61: Data Table on IT consulting and other services - Market size and forecast 2023-2028 ($ billion)
• Exhibits62: Chart on IT consulting and other services - Year-over-year growth 2023-2028 (%)
• Exhibits63: Data Table on IT consulting and other services - Year-over-year growth 2023-2028 (%)
• Exhibits64: Chart on Internet services and infrastructure - Market size and forecast 2023-2028 ($ billion)
• Exhibits65: Data Table on Internet services and infrastructure - Market size and forecast 2023-2028 ($ billion)
• Exhibits66: Chart on Internet services and infrastructure - Year-over-year growth 2023-2028 (%)
• Exhibits67: Data Table on Internet services and infrastructure - Year-over-year growth 2023-2028 (%)
• Exhibits68: Chart on Data processing and outsources services - Market size and forecast 2023-2028 ($ billion)
• Exhibits69: Data Table on Data processing and outsources services - Market size and forecast 2023-2028 ($ billion)
• Exhibits70: Chart on Data processing and outsources services - Year-over-year growth 2023-2028 (%)
• Exhibits71: Data Table on Data processing and outsources services - Year-over-year growth 2023-2028 (%)
• Exhibits72: Market opportunity by Service ($ billion)
• Exhibits73: Data Table on Market opportunity by Service ($ billion)
• Exhibits74: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
• Exhibits75: Chart on Market share By Geographical Landscape 2023-2028 (%)
• Exhibits76: Data Table on Market share By Geographical Landscape 2023-2028 (%)
• Exhibits77: Chart on Geographic comparison
• Exhibits78: Data Table on Geographic comparison
• Exhibits79: Chart on APAC - Market size and forecast 2023-2028 ($ billion)
• Exhibits80: Data Table on APAC - Market size and forecast 2023-2028 ($ billion)
• Exhibits81: Chart on APAC - Year-over-year growth 2023-2028 (%)
• Exhibits82: Data Table on APAC - Year-over-year growth 2023-2028 (%)
• Exhibits83: Chart on North America - Market size and forecast 2023-2028 ($ billion)
• Exhibits84: Data Table on North America - Market size and forecast 2023-2028 ($ billion)
• Exhibits85: Chart on North America - Year-over-year growth 2023-2028 (%)
• Exhibits86: Data Table on North America - Year-over-year growth 2023-2028 (%)
• Exhibits87: Chart on Europe - Market size and forecast 2023-2028 ($ billion)
• Exhibits88: Data Table on Europe - Market size and forecast 2023-2028 ($ billion)
• Exhibits89: Chart on Europe - Year-over-year growth 2023-2028 (%)
• Exhibits90: Data Table on Europe - Year-over-year growth 2023-2028 (%)
• Exhibits91: Chart on South America - Market size and forecast 2023-2028 ($ billion)
• Exhibits92: Data Table on South America - Market size and forecast 2023-2028 ($ billion)
• Exhibits93: Chart on South America - Year-over-year growth 2023-2028 (%)
• Exhibits94: Data Table on South America - Year-over-year growth 2023-2028 (%)
• Exhibits95: Chart on Middle East and Africa - Market size and forecast 2023-2028 ($ billion)
• Exhibits96: Data Table on Middle East and Africa - Market size and forecast 2023-2028 ($ billion)
• Exhibits97: Chart on Middle East and Africa - Year-over-year growth 2023-2028 (%)
• Exhibits98: Data Table on Middle East and Africa - Year-over-year growth 2023-2028 (%)
• Exhibits99: Chart on US - Market size and forecast 2023-2028 ($ billion)
• Exhibits100: Data Table on US - Market size and forecast 2023-2028 ($ billion)
• Exhibits101: Chart on US - Year-over-year growth 2023-2028 (%)
• Exhibits102: Data Table on US - Year-over-year growth 2023-2028 (%)
• Exhibits103: Chart on China - Market size and forecast 2023-2028 ($ billion)
• Exhibits104: Data Table on China - Market size and forecast 2023-2028 ($ billion)
• Exhibits105: Chart on China - Year-over-year growth 2023-2028 (%)
• Exhibits106: Data Table on China - Year-over-year growth 2023-2028 (%)
• Exhibits107: Chart on UK - Market size and forecast 2023-2028 ($ billion)
• Exhibits108: Data Table on UK - Market size and forecast 2023-2028 ($ billion)
• Exhibits109: Chart on UK - Year-over-year growth 2023-2028 (%)
• Exhibits110: Data Table on UK - Year-over-year growth 2023-2028 (%)
• Exhibits111: Chart on Germany - Market size and forecast 2023-2028 ($ billion)
• Exhibits112: Data Table on Germany - Market size and forecast 2023-2028 ($ billion)
• Exhibits113: Chart on Germany - Year-over-year growth 2023-2028 (%)
• Exhibits114: Data Table on Germany - Year-over-year growth 2023-2028 (%)
• Exhibits115: Chart on Japan - Market size and forecast 2023-2028 ($ billion)
• Exhibits116: Data Table on Japan - Market size and forecast 2023-2028 ($ billion)
• Exhibits117: Chart on Japan - Year-over-year growth 2023-2028 (%)
• Exhibits118: Data Table on Japan - Year-over-year growth 2023-2028 (%)
• Exhibits119: Market opportunity By Geographical Landscape ($ billion)
• Exhibits120: Data Tables on Market opportunity By Geographical Landscape ($ billion)
• Exhibits121: Impact of drivers and challenges in 2023 and 2028
• Exhibits122: Overview on Criticality of inputs and Factors of differentiation
• Exhibits123: Overview on factors of disruption
• Exhibits124: Impact of key risks on business
• Exhibits125: Vendors covered
• Exhibits126: Matrix on vendor position and classification
• Exhibits127: Accenture Plc - Overview
• Exhibits128: Accenture Plc - Business segments
• Exhibits129: Accenture Plc - Key news
• Exhibits130: Accenture Plc - Key offerings
• Exhibits131: Accenture Plc - Segment focus
• Exhibits132: Amazon.com Inc. - Overview
• Exhibits133: Amazon.com Inc. - Business segments
• Exhibits134: Amazon.com Inc. - Key news
• Exhibits135: Amazon.com Inc. - Key offerings
• Exhibits136: Amazon.com Inc. - Segment focus
• Exhibits137: Avaya LLC - Overview
• Exhibits138: Avaya LLC - Product / Service
• Exhibits139: Avaya LLC - Key offerings
• Exhibits140: Broadcom Inc. - Overview
• Exhibits141: Broadcom Inc. - Business segments
• Exhibits142: Broadcom Inc. - Key news
• Exhibits143: Broadcom Inc. - Key offerings
• Exhibits144: Broadcom Inc. - Segment focus
• Exhibits145: Cisco Systems Inc. - Overview
• Exhibits146: Cisco Systems Inc. - Business segments
• Exhibits147: Cisco Systems Inc. - Key news
• Exhibits148: Cisco Systems Inc. - Key offerings
• Exhibits149: Cisco Systems Inc. - Segment focus
• Exhibits150: Cognizant Technology Solutions Corp. - Overview
• Exhibits151: Cognizant Technology Solutions Corp. - Business segments
• Exhibits152: Cognizant Technology Solutions Corp. - Key offerings
• Exhibits153: Cognizant Technology Solutions Corp. - Segment focus
• Exhibits154: Dell Technologies Inc. - Overview
• Exhibits155: Dell Technologies Inc. - Business segments
• Exhibits156: Dell Technologies Inc. - Key offerings
• Exhibits157: Dell Technologies Inc. - Segment focus
• Exhibits158: DXC Technology Co. - Overview
• Exhibits159: DXC Technology Co. - Business segments
• Exhibits160: DXC Technology Co. - Key offerings
• Exhibits161: DXC Technology Co. - Segment focus
• Exhibits162: Fortinet Inc. - Overview
• Exhibits163: Fortinet Inc. - Product / Service
• Exhibits164: Fortinet Inc. - Key offerings
• Exhibits165: Hewlett Packard Enterprise Co. - Overview
• Exhibits166: Hewlett Packard Enterprise Co. - Business segments
• Exhibits167: Hewlett Packard Enterprise Co. - Key news
• Exhibits168: Hewlett Packard Enterprise Co. - Key offerings
• Exhibits169: Hewlett Packard Enterprise Co. - Segment focus
• Exhibits170: Huawei Technologies Co. Ltd. - Overview
• Exhibits171: Huawei Technologies Co. Ltd. - Business segments
• Exhibits172: Huawei Technologies Co. Ltd. - Key news
• Exhibits173: Huawei Technologies Co. Ltd. - Key offerings
• Exhibits174: Huawei Technologies Co. Ltd. - Segment focus
• Exhibits175: International Business Machines Corp. - Overview
• Exhibits176: International Business Machines Corp. - Business segments
• Exhibits177: International Business Machines Corp. - Key news
• Exhibits178: International Business Machines Corp. - Key offerings
• Exhibits179: International Business Machines Corp. - Segment focus
• Exhibits180: Juniper Networks Inc. - Overview
• Exhibits181: Juniper Networks Inc. - Product / Service
• Exhibits182: Juniper Networks Inc. - Key news
• Exhibits183: Juniper Networks Inc. - Key offerings
• Exhibits184: Microsoft Corp. - Overview
• Exhibits185: Microsoft Corp. - Business segments
• Exhibits186: Microsoft Corp. - Key news
• Exhibits187: Microsoft Corp. - Key offerings
• Exhibits188: Microsoft Corp. - Segment focus
• Exhibits189: Oracle Corp. - Overview
• Exhibits190: Oracle Corp. - Business segments
• Exhibits191: Oracle Corp. - Key news
• Exhibits192: Oracle Corp. - Key offerings
• Exhibits193: Oracle Corp. - Segment focus
• Exhibits194: Inclusions checklist
• Exhibits195: Exclusions checklist
• Exhibits196: Currency conversion rates for US$
• Exhibits197: Research methodology
• Exhibits198: Validation techniques employed for market sizing
• Exhibits199: Information sources
• Exhibits200: List of abbreviations