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市场调查报告书
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1522238

2024 年 IT 服务管理 (ITSM) 全球市场报告

IT Service Management (ITSM) Global Market Report 2024
出版日期: | 出版商: The Business Research Company | 英文 175 Pages | 商品交期: 2-10个工作天内

价格
简介目录

IT服务管理（ITSM）市场规模预计将在未来几年快速成长，预计到2028年将成长至223.2亿美元，复合年增长率为15.8%。预测期内的成长是由终端用户产业越来越多地采用现代IT基础设施、不断增加的数位业务转型计划、对整合平台和IT 服务的需求不断增长所推动的，这是由于对改进交付的需求不断增长以及对IT 服务的依赖不断增加。预测期内的主要趋势包括人工智慧和自动化技术的整合、企业采用数商务策略、技术采用、从本地解决方案和服务迁移到基于云端基础的解决方案和服务，以及简化 IT 服务管理 (ITSM) 流程。用于此目的的ITSM 软体。

由于越来越多地采用云端基础的平台，IT 服务管理 (ITSM) 市场预计将成长。云端平台也称为云端运算平台，透过互联网提供各种运算服务。由于数位转型、成本效率、安全性、整合和灾难復原等优势，采用率正在不断增长。管理这些云端平台、使 IT 服务与业务需求保持一致、确保服务品质和可用性、推动持续改进以及满足安全性和合规性要求，有效的 IT 服务管理 (ITSM) 至关重要。例如，欧盟（EU）报告称，2023年企业购买云端运算服务的比例将比2021年增加4.2个百分点，这是云端基础的平台数量的增加推动ITSM市场的体现。

IT 服务管理 (ITSM) 市场的领先公司专注于创新解决方案，例如基于人工智慧的 IT 服务管理 (ITSM)，以提高效率和使用者体验。基于人工智慧的 ITSM 解决方案彻底改变了传统实践，使组织能够提供更快、主动和个人化的 IT 服务，同时实现营运绩效并节省成本。例如，Spark 最近推出了 ServiceFlex，这是一种人工智慧主导的IT 服务管理 (ITSM) 解决方案，利用智慧技术和自动化来简化 IT 营运并防止业务中断，包括自动更新数位凭证。

目录

第一章执行摘要

第二章 市场特点

第三章 市场趋势与策略

第四章宏观经济情景

  • 高通膨对市场的影响
  • 乌克兰与俄罗斯战争对市场的影响
  • COVID-19 对市场的影响

第五章世界市场规模与成长

  • 市场促进和限制因素
    • 市场驱动因素
    • 市场限制因素
  • 2018-2023 年市场规模表现与成长
  • 市场规模预测与成长，2023-2028，2033F

第六章 市场细分

  • 全球 IT 服务管理 (ITSM) 市场：按组件分類的绩效和预测，2018-2023、2023-2028F、2033F
  • 解决方案
  • 服务
  • 全球 IT 服务管理 (ITSM) 市场：按技术分類的绩效和预测，2018-2023、2023-2028F、2033F
  • 绩效管理
  • 配置管理
  • 网路管理
  • 资料库管理系统
  • 其他的
  • 全球 IT 服务管理 (ITSM) 市场：按部署分類的绩效和预测，2018-2023、2023-2028F、2033F
  • 云
  • 本地
  • 全球 IT 服务管理 (ITSM) 市场：按公司规模分類的绩效和预测，2018-2023、2023-2028F、2033F
  • 中小企业
  • 大公司
  • 全球 IT 服务管理 (ITSM) 市场：最终用户的实际状况和预测，2018-2023、2023-2028F、2033F
  • 银行、金融服务和保险 (BFSI)
  • 製造业
  • 政府/教育
  • 资讯科技/通讯
  • 零售
  • 旅游/酒店业
  • 卫生保健
  • 其他的

第 7 章 区域/国家分析

  • 全球 IT 服务管理 (ITSM) 市场：按地区分類的绩效和预测，2018-2023、2023-2028F、2033F
  • 全球 IT 服务管理 (ITSM) 市场：按国家/地区分類的绩效和预测，2018-2023、2023-2028F、2033F

第八章亚太市场

第九章 中国市场

第十章 印度市场

第十一章 日本市场

第十二章 澳洲市场

第十三章 印尼市场

第14章 韩国市场

第十五章 西欧市场

第十六章英国市场

第十七章 德国市场

第十八章 法国市场

第十九章 义大利市场

第20章 西班牙市场

第21章 东欧市场

第22章 俄罗斯市场

第23章 北美市场

第24章美国市场

第25章加拿大市场

第26章 南美洲市场

第27章 巴西市场

第28章 中东市场

第29章 非洲市场

第三十章 竞争格局及公司概况

  • IT 服务管理 (ITSM) 市场：竞争格局
  • IT 服务管理 (ITSM) 市场：公司简介
    • Microsoft Corporation
    • IBM Corporation
    • Broadcom Inc.
    • Hewlett Packard Enterprise Co.
    • ServiceNow Inc.

第31章 其他大型创新企业

  • Open Text Corporation
  • Atlassian Corporation Plc
  • Micro Focus International Plc
  • BMC Software Inc.
  • Epicor Software Corporation
  • ManageEngine
  • SolarWinds Worldwide LLC
  • Ivanti Inc.
  • Freshworks Inc.
  • ASG Technologies Group Inc.
  • TOPdesk Nederland BV
  • EasyVista Inc.
  • Matrix42 AG
  • Spiceworks Ziff Davis Inc
  • Axios Systems Plc

第32章竞争基准化分析

第 33 章. 竞争对手仪表板

第三十四章 重大併购

第35章前瞻性与潜力分析

第36章附录

简介目录
Product Code: r18391

IT service management (ITSM) encompasses the practices, policies, and processes adopted by organizations to design, deliver, manage, and improve IT services for internal and external customers.

The main component types of IT service management (ITSM) include solutions and services. Solutions, broadly speaking, refer to methods or approaches for solving problems or addressing challenging situations. These solutions are enabled by various technologies such as performance management, configuration management, network management, database management systems, and others. These technologies can be deployed through both cloud-based and on-premise systems. They cater to various enterprise sizes, including small and medium enterprises as well as large enterprises, and are utilized by diverse end-users spanning industries such as banking, financial services, and insurance (BFSI), manufacturing, government and education, information technology and telecommunications, retail, travel and hospitality, healthcare, and others.

The IT service management market research report is one of a series of new reports from The Business Research Company that provides IT service management market statistics, including IT service management industry global market size, regional shares, competitors with an IT service management market share, detailed IT service management market segments, market trends and opportunities, and any further data you may need to thrive in the IT service management industry. This IT service management research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenarios of the industry.

The IT service management (ITSM) market size has grown rapidly in recent years. It will grow from $10.77 billion in 2023 to $12.43 billion in 2024 at a compound annual growth rate (CAGR) of 15.5%. The growth in the historic period can be attributed to several factors, including increased overall service quality, enhanced operational effectiveness, the growing complexity of IT infrastructure, heightened priority for compliance and security in IT operations, and increased expenditure to support cloud-based ITSM solutions.

The IT service management (ITSM) market size is expected to see rapid growth in the next few years. It will grow to $22.32 billion in 2028 at a compound annual growth rate (CAGR) of 15.8%. The growth in the forecast period can be attributed to the rising adoption of updated IT infrastructure across end-user industries, increasing digital business transformation initiatives, a growing demand for unified platforms, an increasing need for improved IT service delivery, and the growing reliance of modern enterprises on IT systems. Major trends in the forecast period include the integration of AI and automation technologies, the adoption of digital business strategies by enterprises, technology adoption, the transition from on-premises to cloud-based solutions and services, and the adoption of ITSM software to streamline IT service management processes.

The IT service management market is poised for growth due to the increasing adoption of cloud-based platforms. Cloud platforms, also known as cloud computing platforms, provide various computing services over the internet and are being adopted more widely due to factors such as digital transformation, cost-effectiveness, security, integration, and disaster recovery benefits. Effective IT service management (ITSM) is essential for managing these cloud platforms, aligning IT services with business needs, ensuring service quality and availability, driving continual improvement, and addressing security and compliance requirements. For example, the European Union reported a 4.2 percentage point increase in businesses purchasing cloud computing services in 2023 compared to 2021, reflecting the growing adoption of cloud-based platforms driving the ITSM market.

Leading companies in the IT service management market are focusing on innovative solutions such as AI-based IT service management to enhance efficiency and user experience. AI-based ITSM solutions revolutionize traditional practices, allowing organizations to deliver faster, proactive, and personalized IT services while achieving operational excellence and cost savings. For instance, Spark recently launched ServiceFlex, an AI-driven IT service management solution that leverages smart technology and automation to streamline IT operations and prevent business disruptions, such as automating digital certificate renewals.

In May 2023, ServiceNow acquired G2K to integrate G2K's smart IoT technology into its Now Platform. This integration enables businesses to connect real-time data across physical spaces and utilize AI to derive actionable insights. G2K, a Germany-based company specializing in IT service management, brings valuable expertise to enhance ServiceNow's offerings.

Major companies operating in the IT service management (ITSM) market are Microsoft Corporation, IBM Corporation, Broadcom Inc., Hewlett Packard Enterprise Co., ServiceNow Inc., Open Text Corporation, Atlassian Corporation Plc, Micro Focus International Plc, BMC Software Inc., Epicor Software Corporation, ManageEngine, SolarWinds Worldwide LLC, Ivanti Inc., Freshworks Inc., ASG Technologies Group Inc., TOPdesk Nederland B.V., EasyVista Inc., Matrix42 AG, Spiceworks Ziff Davis Inc, Axios Systems Plc, SysAid Technologies Ltd, SunView Software Inc., InvGate Inc., Cherwell Software LLC, CA Technologies Inc.

North America was the largest region in the it service management (ITSM) market in 2023. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the IT service management (ITSM) market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.

The countries covered in the IT service management (ITSM) market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain.

The IT service management (ITSM) market consists of revenues earned by entities by providing services such as consulting and implementation services, managed services, and outsourcing offerings. The market value includes the value of related goods sold by the service provider or included within the service offering. The IT service management (ITSM) also includes sales of asset management tools, configuration management tools, and service desk tools. Values in this market are 'factory gate' values, that is the value of goods sold by the manufacturers or creators of the goods, whether to other entities (including downstream manufacturers, wholesalers, distributors, and retailers) or directly to end customers. The value of goods in this market includes related services sold by the creators of the goods.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

IT Service Management (ITSM) Global Market Report 2024 from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market.

This report focuses on IT service management (ITSM) market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.

Reasons to Purchase

  • Gain a truly global perspective with the most comprehensive report available on this market covering 50+ geographies.
  • Understand how the market has been affected by the COVID-19 and how it is responding as the impact of the virus abates.
  • Assess the Russia - Ukraine war's impact on agriculture, energy and mineral commodity supply and its direct and indirect impact on the market.
  • Measure the impact of high global inflation on market growth.
  • Create regional and country strategies on the basis of local data and analysis.
  • Identify growth segments for investment.
  • Outperform competitors using forecast data and the drivers and trends shaping the market.
  • Understand customers based on the latest market shares.
  • Benchmark performance against key competitors.
  • Suitable for supporting your internal and external presentations with reliable high quality data and analysis
  • Report will be updated with the latest data and delivered to you within 3-5 working days of order along with an Excel data sheet for easy data extraction and analysis.
  • All data from the report will also be delivered in an excel dashboard format.

Where is the largest and fastest growing market for IT service management (ITSM) ? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward? The IT service management (ITSM) market global report from the Business Research Company answers all these questions and many more.

The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market's historic and forecast market growth by geography.

  • The market characteristics section of the report defines and explains the market.
  • The market size section gives the market size ($b) covering both the historic growth of the market, and forecasting its development.
  • The forecasts are made after considering the major factors currently impacting the market. These include:

The impact of sanctions, supply chain disruptions, and altered demand for goods and services due to the Russian Ukraine war, impacting various macro-economic factors and parameters in the Eastern European region and its subsequent effect on global markets.

The impact of higher inflation in many countries and the resulting spike in interest rates.

The continued but declining impact of COVID-19 on supply chains and consumption patterns.

  • Market segmentations break down the market into sub markets.
  • The regional and country breakdowns section gives an analysis of the market in each geography and the size of the market by geography and compares their historic and forecast growth. It covers the growth trajectory of COVID-19 for all regions, key developed countries and major emerging markets.
  • The competitive landscape chapter gives a description of the competitive nature of the market, market shares, and a description of the leading companies. Key financial deals which have shaped the market in recent years are identified.
  • The trends and strategies section analyses the shape of the market as it emerges from the crisis and suggests how companies can grow as the market recovers.

Scope

  • Markets Covered:1) By Component: Solution; Services
  • 2) By Technology: Performance Management; Configuration Management; Network Management; Database Management System; Other Technologies
  • 3) By Deployment: Cloud; On-Premise
  • 4) By Enterprise Size: Small And Medium Enterprises; Large Enterprises
  • 5) By End-User: Banking, Financial Services, And Insurance (BFSI); Manufacturing; Government And Education; Information Technology And Telecommunication; Retail; Travel And Hospitality; Healthcare; Other End-Users
  • Companies Mentioned: Microsoft Corporation; IBM Corporation; Broadcom Inc.; Hewlett Packard Enterprise Co.; ServiceNow Inc.
  • Countries: Australia; Brazil; China; France; Germany; India; Indonesia; Japan; Russia; South Korea; UK; USA; Canada; Italy; Spain
  • Regions: Asia-Pacific; Western Europe; Eastern Europe; North America; South America; Middle East; Africa
  • Time series: Five years historic and ten years forecast.
  • Data: Ratios of market size and growth to related markets, GDP proportions, expenditure per capita,
  • Data segmentations: country and regional historic and forecast data, market share of competitors, market segments.
  • Sourcing and Referencing: Data and analysis throughout the report is sourced using end notes.
  • Delivery format: PDF, Word and Excel Data Dashboard.

Table of Contents

1. Executive Summary

2. IT Service Management (ITSM) Market Characteristics

3. IT Service Management (ITSM) Market Trends And Strategies

4. IT Service Management (ITSM) Market - Macro Economic Scenario

  • 4.1. Impact Of High Inflation On The Market
  • 4.2. Ukraine-Russia War Impact On The Market
  • 4.3. COVID-19 Impact On The Market

5. Global IT Service Management (ITSM) Market Size and Growth

  • 5.1. Global IT Service Management (ITSM) Market Drivers and Restraints
    • 5.1.1. Drivers Of The Market
    • 5.1.2. Restraints Of The Market
  • 5.2. Global IT Service Management (ITSM) Historic Market Size and Growth, 2018 - 2023, Value ($ Billion)
  • 5.3. Global IT Service Management (ITSM) Forecast Market Size and Growth, 2023 - 2028, 2033F, Value ($ Billion)

6. IT Service Management (ITSM) Market Segmentation

  • 6.1. Global IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Solution
  • Services
  • 6.2. Global IT Service Management (ITSM) Market, Segmentation By Technology, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Performance Management
  • Configuration Management
  • Network Management
  • Database Management System
  • Other Technologies
  • 6.3. Global IT Service Management (ITSM) Market, Segmentation By Deployment, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Cloud
  • On-Premise
  • 6.4. Global IT Service Management (ITSM) Market, Segmentation By Enterprise Size, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Small And Medium Enterprises
  • Large Enterprises
  • 6.5. Global IT Service Management (ITSM) Market, Segmentation By End-User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • Banking, Financial Services, And Insurance (BFSI)
  • Manufacturing
  • Government And Education
  • Information Technology And Telecommunication
  • Retail
  • Travel And Hospitality
  • Healthcare
  • Other End-Users

7. IT Service Management (ITSM) Market Regional And Country Analysis

  • 7.1. Global IT Service Management (ITSM) Market, Split By Region, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 7.2. Global IT Service Management (ITSM) Market, Split By Country, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

8. Asia-Pacific IT Service Management (ITSM) Market

  • 8.1. Asia-Pacific IT Service Management (ITSM) Market Overview
  • Region Information, Impact Of COVID-19, Market Information, Background Information, Government Initiatives, Regulations, Regulatory Bodies, Major Associations, Taxes Levied, Corporate Tax Structure, Investments, Major Companies
  • 8.2. Asia-Pacific IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 8.3. Asia-Pacific IT Service Management (ITSM) Market, Segmentation By Technology, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 8.4. Asia-Pacific IT Service Management (ITSM) Market, Segmentation By End-User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

9. China IT Service Management (ITSM) Market

  • 9.1. China IT Service Management (ITSM) Market Overview
  • 9.2. China IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F,$ Billion
  • 9.3. China IT Service Management (ITSM) Market, Segmentation By Technology, Historic and Forecast, 2018-2023, 2023-2028F, 2033F,$ Billion
  • 9.4. China IT Service Management (ITSM) Market, Segmentation By End-User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F,$ Billion

10. India IT Service Management (ITSM) Market

  • 10.1. India IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 10.2. India IT Service Management (ITSM) Market, Segmentation By Technology, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 10.3. India IT Service Management (ITSM) Market, Segmentation By End-User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

11. Japan IT Service Management (ITSM) Market

  • 11.1. Japan IT Service Management (ITSM) Market Overview
  • 11.2. Japan IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 11.3. Japan IT Service Management (ITSM) Market, Segmentation By Technology, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 11.4. Japan IT Service Management (ITSM) Market, Segmentation By End-User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

12. Australia IT Service Management (ITSM) Market

  • 12.1. Australia IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 12.2. Australia IT Service Management (ITSM) Market, Segmentation By Technology, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 12.3. Australia IT Service Management (ITSM) Market, Segmentation By End-User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

13. Indonesia IT Service Management (ITSM) Market

  • 13.1. Indonesia IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 13.2. Indonesia IT Service Management (ITSM) Market, Segmentation By Technology, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 13.3. Indonesia IT Service Management (ITSM) Market, Segmentation By End-User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

14. South Korea IT Service Management (ITSM) Market

  • 14.1. South Korea IT Service Management (ITSM) Market Overview
  • 14.2. South Korea IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 14.3. South Korea IT Service Management (ITSM) Market, Segmentation By Technology, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 14.4. South Korea IT Service Management (ITSM) Market, Segmentation By End-User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

15. Western Europe IT Service Management (ITSM) Market

  • 15.1. Western Europe IT Service Management (ITSM) Market Overview
  • 15.2. Western Europe IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 15.3. Western Europe IT Service Management (ITSM) Market, Segmentation By Technology, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 15.4. Western Europe IT Service Management (ITSM) Market, Segmentation By End-User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

16. UK IT Service Management (ITSM) Market

  • 16.1. UK IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 16.2. UK IT Service Management (ITSM) Market, Segmentation By Technology, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 16.3. UK IT Service Management (ITSM) Market, Segmentation By End-User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

17. Germany IT Service Management (ITSM) Market

  • 17.1. Germany IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 17.2. Germany IT Service Management (ITSM) Market, Segmentation By Technology, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 17.3. Germany IT Service Management (ITSM) Market, Segmentation By End-User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

18. France IT Service Management (ITSM) Market

  • 18.1. France IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 18.2. France IT Service Management (ITSM) Market, Segmentation By Technology, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 18.3. France IT Service Management (ITSM) Market, Segmentation By End-User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

19. Italy IT Service Management (ITSM) Market

  • 19.1. Italy IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 19.2. Italy IT Service Management (ITSM) Market, Segmentation By Technology, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 19.3. Italy IT Service Management (ITSM) Market, Segmentation By End-User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

20. Spain IT Service Management (ITSM) Market

  • 20.1. Spain IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 20.2. Spain IT Service Management (ITSM) Market, Segmentation By Technology, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 20.3. Spain IT Service Management (ITSM) Market, Segmentation By End-User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

21. Eastern Europe IT Service Management (ITSM) Market

  • 21.1. Eastern Europe IT Service Management (ITSM) Market Overview
  • 21.2. Eastern Europe IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 21.3. Eastern Europe IT Service Management (ITSM) Market, Segmentation By Technology, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 21.4. Eastern Europe IT Service Management (ITSM) Market, Segmentation By End-User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

22. Russia IT Service Management (ITSM) Market

  • 22.1. Russia IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 22.2. Russia IT Service Management (ITSM) Market, Segmentation By Technology, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 22.3. Russia IT Service Management (ITSM) Market, Segmentation By End-User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

23. North America IT Service Management (ITSM) Market

  • 23.1. North America IT Service Management (ITSM) Market Overview
  • 23.2. North America IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 23.3. North America IT Service Management (ITSM) Market, Segmentation By Technology, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 23.4. North America IT Service Management (ITSM) Market, Segmentation By End-User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

24. USA IT Service Management (ITSM) Market

  • 24.1. USA IT Service Management (ITSM) Market Overview
  • 24.2. USA IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 24.3. USA IT Service Management (ITSM) Market, Segmentation By Technology, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 24.4. USA IT Service Management (ITSM) Market, Segmentation By End-User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

25. Canada IT Service Management (ITSM) Market

  • 25.1. Canada IT Service Management (ITSM) Market Overview
  • 25.2. Canada IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 25.3. Canada IT Service Management (ITSM) Market, Segmentation By Technology, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 25.4. Canada IT Service Management (ITSM) Market, Segmentation By End-User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

26. South America IT Service Management (ITSM) Market

  • 26.1. South America IT Service Management (ITSM) Market Overview
  • 26.2. South America IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 26.3. South America IT Service Management (ITSM) Market, Segmentation By Technology, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 26.4. South America IT Service Management (ITSM) Market, Segmentation By End-User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

27. Brazil IT Service Management (ITSM) Market

  • 27.1. Brazil IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 27.2. Brazil IT Service Management (ITSM) Market, Segmentation By Technology, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 27.3. Brazil IT Service Management (ITSM) Market, Segmentation By End-User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

28. Middle East IT Service Management (ITSM) Market

  • 28.1. Middle East IT Service Management (ITSM) Market Overview
  • 28.2. Middle East IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 28.3. Middle East IT Service Management (ITSM) Market, Segmentation By Technology, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 28.4. Middle East IT Service Management (ITSM) Market, Segmentation By End-User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

29. Africa IT Service Management (ITSM) Market

  • 29.1. Africa IT Service Management (ITSM) Market Overview
  • 29.2. Africa IT Service Management (ITSM) Market, Segmentation By Component, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 29.3. Africa IT Service Management (ITSM) Market, Segmentation By Technology, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion
  • 29.4. Africa IT Service Management (ITSM) Market, Segmentation By End-User, Historic and Forecast, 2018-2023, 2023-2028F, 2033F, $ Billion

30. IT Service Management (ITSM) Market Competitive Landscape And Company Profiles

  • 30.1. IT Service Management (ITSM) Market Competitive Landscape
  • 30.2. IT Service Management (ITSM) Market Company Profiles
    • 30.2.1. Microsoft Corporation
      • 30.2.1.1. Overview
      • 30.2.1.2. Products and Services
      • 30.2.1.3. Strategy
      • 30.2.1.4. Financial Performance
    • 30.2.2. IBM Corporation
      • 30.2.2.1. Overview
      • 30.2.2.2. Products and Services
      • 30.2.2.3. Strategy
      • 30.2.2.4. Financial Performance
    • 30.2.3. Broadcom Inc.
      • 30.2.3.1. Overview
      • 30.2.3.2. Products and Services
      • 30.2.3.3. Strategy
      • 30.2.3.4. Financial Performance
    • 30.2.4. Hewlett Packard Enterprise Co.
      • 30.2.4.1. Overview
      • 30.2.4.2. Products and Services
      • 30.2.4.3. Strategy
      • 30.2.4.4. Financial Performance
    • 30.2.5. ServiceNow Inc.
      • 30.2.5.1. Overview
      • 30.2.5.2. Products and Services
      • 30.2.5.3. Strategy
      • 30.2.5.4. Financial Performance

31. IT Service Management (ITSM) Market Other Major And Innovative Companies

  • 31.1. Open Text Corporation
  • 31.2. Atlassian Corporation Plc
  • 31.3. Micro Focus International Plc
  • 31.4. BMC Software Inc.
  • 31.5. Epicor Software Corporation
  • 31.6. ManageEngine
  • 31.7. SolarWinds Worldwide LLC
  • 31.8. Ivanti Inc.
  • 31.9. Freshworks Inc.
  • 31.10. ASG Technologies Group Inc.
  • 31.11. TOPdesk Nederland B.V.
  • 31.12. EasyVista Inc.
  • 31.13. Matrix42 AG
  • 31.14. Spiceworks Ziff Davis Inc
  • 31.15. Axios Systems Plc

32. Global IT Service Management (ITSM) Market Competitive Benchmarking

33. Global IT Service Management (ITSM) Market Competitive Dashboard

34. Key Mergers And Acquisitions In The IT Service Management (ITSM) Market

35. IT Service Management (ITSM) Market Future Outlook and Potential Analysis

  • 35.1 IT Service Management (ITSM) Market In 2028 - Countries Offering Most New Opportunities
  • 35.2 IT Service Management (ITSM) Market In 2028 - Segments Offering Most New Opportunities
  • 35.3 IT Service Management (ITSM) Market In 2028 - Growth Strategies
    • 35.3.1 Market Trend Based Strategies
    • 35.3.2 Competitor Strategies

36. Appendix

  • 36.1. Abbreviations
  • 36.2. Currencies
  • 36.3. Historic And Forecast Inflation Rates
  • 36.4. Research Inquiries
  • 36.5. The Business Research Company
  • 36.6. Copyright And Disclaimer