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市场调查报告书
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1444932

AIOps：市场占有率分析、产业趋势与统计、成长预测（2024-2029）

AIOps - Market Share Analysis, Industry Trends & Statistics, Growth Forecasts (2024 - 2029)
出版日期: | 出版商: Mordor Intelligence | 英文 250 Pages | 商品交期: 2-3个工作天内

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简介目录

AIOps市场规模预计2024年为272.4亿美元，预计到2029年将达到799.1亿美元，预测期内（2024-2029年）复合年增长率为24.01%，预计还会增长。

AIOps市场

随着越来越多的人在家工作，公司强制实施的在家工作(WFH) 政策已将资讯安全的重点从企业基础设施转移到云端和虚拟基础设施。

主要亮点

  • DevOps 专业人员受到大量警报、显着的 IT 杂讯以及跨不同技术传播的讯号的阻碍。同时，提高企业IT基础设施效能以及更准确、更快速地管理事件的需求也在不断增长。
  • 随着企业越来越意识到人工智慧如何应对挑战和支援 IT 运营，他们正在转向基于人工智慧的解决方案。此外，由于在家工作的人数增加，AIOps 行业也可能会扩大。根据世界经济论坛的数据，美国员工在家工作的天数从 2021 年 1 月的每週 1.58 天增加到去年 6 月的每週 2.37 天。
  • 此外，随着设备变得更加智能，网路变得更加复杂，资料量增加，AIOps 使用量增加。全球对云端运算的日益广泛使用也推动了许多操作的自动化。随着越来越多的公司迁移到云端，对 AIOps 平台的需求预计将激增。
  • IT 营运管理 (ITOM) 产业已经对 SaaS ITOM 的出现做出了反应。事实证明，SaaS 作为 IT​​ 帮助台和基础设施监控的交付模式是有益的。这些解决方案通常包含来自收购的 SaaS 供应商的日誌管理、网站监控、伺服器监控和云端管理。然而，缺乏认识是预测期内限制市场成长的关键问题之一。
  • 由于各公司扩大了在家工作政策，COVID-19 疫情刺激了包括人工智慧在内的下一代技术领域的市场成长。例如，LogMeIn, Inc.（美国）是一家提供云端和基于 SaaS 的远端连线和客户互动服务的供应商，在疫情爆发期间，其所有服务组合的新註册数量都显着增加。
  • 骇客、网路钓鱼、线上身分盗窃、勒索软体攻击等网路犯罪呈上升趋势，造成全球业务中断和经济损失，并引起许多企业对资料安全的担忧。 gov.uk 去年的一项民意调查发现，39% 的英国企业在过去 12 个月内意识到网路攻击，这与前几年的研究结果一致。此外，企业内部对自动化技术的接受度不断提高，即使是小规模的企业，也正在推动基于人工智慧的平台的采用，并有望推动 AIOps 市场的成长。

AIOps市场趋势

BFSI 预计将持有相当大的份额

  • 银行业务涉及员工、客户和外部机构执行的许多常规和非常规活动以及交易。由于这些活动的复杂性，监控至关重要。提供即时资讯和自动问题解决的 AIOp 预计将在预测期内推动市场成长。 CA Technology 的 AIOps 平台或 CA Digital Experience Insights 使金融公司能够解决效能、容量和配置问题等复杂的 IT 问题。
  • 银行和其他金融机构专注于确保其产生的资料的安全，主要是在过去几年发生了许多引人注目的资料外洩事件之后。
  • 许多银行和其他金融机构正在使用 AIOps 来提高效率。例如，印度央行旨在提高其数位商家入职流程的成功率，并简化新客户的交易。 QualityKiosk 基于 AIOps 的分析解决方案 AnaBot 透过更好地服务国内和美国交易，使收益增加了 7%，并提高了卖家入职成功率。
  • 根据 BAE Systems Applied Intelligence 的数据，近四分之三 (74%) 的美国和英国金融机构的网路犯罪增加。除了明显的经济损失外，网路犯罪还可能为企业带来严重的财务后果，包括股价暴跌、声誉受损和诉讼。 AIOps 可以帮助防范此类犯罪。 AIOps 解决方案提供全天候监控、侦测可疑活动并启动防御操作以保护易受影响的系统。
  • 此外，将人工智慧整合到金融机构的营运服务中增强了服务台系统内建的功能。因此，它提供了高阶管理层所需的监督和关键绩效指标，以便在营运趋势对现有产品和流程产生负面影响之前识别营运趋势。

欧洲将实现巨大成长

  • 欧洲AIOps市场成长的主要原因之一是该地区的MSP希望为正在进行大规模数位转型并需要现代营运解决方案的企业提供全面的服务。
  • 该地区的公司采用各种策略来提高竞争力。例如，去年 10 月，英国公司 Micro Focus 宣布 Operations Bridge 被认可为针对 AIOps 平台的「行动研究」(RIA) 供应商评级矩阵TM 研究的领导者。除了获得这项荣誉之外，Micro Focus 还发布了两款新的 SaaS 解决方案：Operations Bridge Reports 和 Cloud Observability。
  • 此外，人工智慧采用最常见的是 IT/技术 (47%)，其次是研发 (36%) 和客户服务 (24%)。这意味着人工智慧在IT营运领域变得越来越重要。
  • 各国政府在日常业务中提高人工智慧意识方面发挥重要作用。透过宣布人工智慧为关键战略优先事项，一些成员国和欧盟机构正在采取措施推进该地区人工智慧领导地位的雄心壮志。这包括推出专用的国家和欧盟层面的人工智慧战略文件，促进研究和创新，以及考虑新的监管方法来管理人工智慧的开发和使用。
  • 此外，欧盟委员会计划透过其 Horizo​​n Europe 和 Digital Europe 计划每年在人工智慧领域投资 10 亿欧元（10.7 亿美元）。数位十年预计将动员私人产业和成员国的进一步投资，年资本达到 200 亿欧元（213.9 亿美元），并推动该地区的 AIOps 产业。
  • 欧洲最近宣布了一套针对人工智慧开发和使用的严格规则和保障措施，试图对新技术采取道德方法，以获得相对于中国和美国的竞争优势。所有「高风险」的人工智慧应用在进入市场前都将接受强制评估。这对于使用 AIOps 和处理敏感资料的医疗保健和 BFSI 部门尤其有利。

AIOps产业概述

Moogsoft Inc.、IBM Corporation、Splunk Inc.、BMC Software Inc.和Sumo Logic Inc.等主要企业的出现加剧了市场参与者之间的竞争。我们不断创新产品和服务的能力使我们比市场上其他参与者俱有竞争优势。这些参与者可以透过策略合作伙伴关係、併购以及研发活动获得更大的市场占有率。

  • 2022 年 11 月：网路智慧供应商 Aprecomm 宣布推出 Aprecomm Virtual Wireless Expert，这是一款适用于钯登科技 ecCloud 控制器的 AIOps 解决方案。根据新闻稿，钯登科技 Wi-Fi 6网路基地台的所有用户都将能够透过两家公司联合部署的钋登科技 Wi-Fi AIOps 解决方案来提高网路效能。
  • 2022 年 6 月：HCL Technologies DRYiCE 推出 DRYiCE IntelliOps (IntelliOps)，这是解决企业全端 AIOps 和工作流程可观察性需求的解决方案。企业已大力投资于先进的数位计划，以实现 IT 环境现代化并满足消费者对始终在线的数位服务的期望。然而，仍需要克服一些障碍。

其他福利

  • Excel 格式的市场预测 (ME) 表
  • 3 个月分析师支持

目录

第一章简介

  • 研究假设和市场定义
  • 调查范围

第二章调查方法

第三章执行摘要

第四章市场洞察

  • 市场概况
  • 产业吸引力－波特五力分析
    • 供应商的议价能力
    • 消费者议价能力
    • 新进入者的威胁
    • 替代品的威胁
    • 竞争公司之间的敌意强度
  • 评估 COVID-19 对市场的影响

第五章市场动态

  • 市场驱动因素
    • IT 营运中对基于人工智慧的服务的需求不断增长
    • 改善端到端业务应用程式保证和运作
  • 市场限制因素
    • IT 营运中的变更数量增加
  • 市场机会和主要发展
    • 小型企业转向云端基础设施
    • 各国政府为引进人工智慧而采取的倡议
  • 过去两年发布的 AIOps 工具以及需要考虑的关键 AIOps 平台功能
  • 在整个应用程式生命週期的各种用例中应用 AIOps
  • AIOps 阶段和用例的演变

第六章 主要应用形势

  • 根本原因分析
  • 网路可用性和优化
  • 问题分配
  • 异常检测和网路安全
  • 改进的储存管理

第七章市场区隔

  • 组织类型
    • 中小企业
    • 大公司
  • 介绍
    • 本地
    • 云/SaaS
  • 最终用户产业
    • 媒体与娱乐
    • 资讯科技/电信
    • 零售
    • 卫生保健
    • BFSI
    • 其他最终用户产业
  • 地区
    • 北美洲
    • 欧洲
    • 亚太地区
    • 拉丁美洲
    • 中东/非洲

第八章 主要厂商概况

  • Bigpanda Inc.
  • BMC Software Inc.
  • Broadcom Inc
  • Elasticsearch BV
  • IBM Corporation
  • Logz.Io（Logshero Ltd.）
  • Loom Systems Ltd.（Service Now Inc）
  • Moogsoft Inc.
  • Splunk Inc
  • Appdynamics LLC（Cisco Systems Inc）
  • Dynatrace LLC
  • Extrahop Networks Inc.
  • New Relic Inc.
  • Resolve Systems LLC
  • Stackstate BV

第九章投资分析

第10章市场的未来

简介目录
Product Code: 65014

The AIOps Market size is estimated at USD 27.24 billion in 2024, and is expected to reach USD 79.91 billion by 2029, growing at a CAGR of 24.01% during the forecast period (2024-2029).

AIOps - Market

With the increase in the number of people working from home, enterprise-instituted work-from-home (WFH) policies shifted information security focus from enterprise infrastructure to cloud and virtualized infrastructure.

Key Highlights

  • DevOps professionals are hampered by large amounts of warnings, substantial IT noise, and signals spread across diverse technologies. Meanwhile, companies need to increase IT infrastructure performance and manage events more precisely and quickly is expanding.
  • Enterprises are moving toward AI-based solutions as they become more aware of how AI can handle difficulties and assist operating IT operations. Furthermore, the growing number of individuals working from home will likely increase the AIOps industry. According to the World Economic Forum, the number of days US employees work from home climbed from 1.58 per week in January 2021 to 2.37 in June last year.
  • Furthermore, as devices gain intelligence, networks have become more complex, and data volumes have increased, boosting AIOps usage. The growing global use of cloud computing is also pushing the automation of many operations. As more businesses transition to the cloud, the need for AIOps platforms is projected to surge.
  • The IT Operations Management (ITOM) industry is already reacting to the emergence of SaaS ITOM. SaaS as a delivery model for IT helpdesks and infrastructure monitoring is proven beneficial. These solutions typically incorporate log management, website monitoring, server monitoring, and cloud management from acquired SaaS vendors. However, lack of awareness is one of the significant concerns restraining market growth during the forecast period.
  • Due to the increasing work-from-home policy across companies, the COVID-19 outbreak stimulated market growth in next-generation tech sectors, including artificial intelligence. For example, during the outbreak, LogMeIn, Inc. (US), a provider of cloud and SaaS-based remote connection and customer interaction services, substantially increased the number of new sign-ups across all its service portfolios.
  • The rising number of cybercrimes, such as hacking, phishing, online identity theft, and ransomware assaults, which cause business disruptions and financial losses worldwide, generated concerns for many companies about their data security. According to a last year's gov.uk poll, 39% of UK firms recognized a cyber assault in the preceding 12 months, consistent with prior years of the study. Furthermore, the increased acceptance of automation technologies in enterprises, even on a small scale, is driving the deployment of AI-based platforms, which is expected to boost AIOps market growth.

AIOps Market Trends

BFSI is Expected to Hold Significant Share

  • Banking operations include many periodic and aperiodic activities and transactions performed by employees, customers, and external agencies. These activities are complex, which makes monitoring essential. AIOps delivering real-time information and automated problem-solving are expected to boost market growth over the forecast period. The AIOps platform from C.A. technologies, i.e., C.A. Digital Experience Insights, enables financial firms to solve complex I.T. problems, including performance, capacity, and configuration issues.
  • Banks and other financial institutions focus on ensuring the security of the data they generate, primarily due to the numerous high-profile data breaches over the past few years.
  • Many banks and other financial institutions are using AIOps to increase their efficiency. For instance, a central Indian bank intended to increase the success rate of its digital merchants' onboarding process and streamline and simplify transactions for its new clients. By better servicing ON-US & OFF-US transactions, QualityKiosk's AIOps-based analytics solution AnaBot boosted revenue by 7% and enhanced the success percentage of merchant onboarding.
  • According to BAE Systems Applied Intelligence, cybercrime increased at about three-fourths (74%) of financial institutions in the U.S. and the United Kingdom. In addition to the recognized financial losses, cybercrime can have severe financial implications for enterprises, including collapsing stock prices, reputational damage, and legal action. AIOps can help in the defense against this crime. AIOps solutions offer round-the-clock monitoring, suspicious activity detection, and defense operation initiation to safeguard susceptible systems.
  • Furthermore, the integration of A.I. in operation services across financial institutions enhanced the capabilities built into the service desk systems. It thus provides the oversight and critical performance indicators necessary for the higher management to identify operational trends before adversely impacting the existing products and processes.

Europe to Witness Significant Growth

  • One of the primary reasons for the European AIOps market growth is the region's MSPs seeking to offer comprehensive services to enterprises undergoing large-scale digital transformation and requiring modern operations solutions.
  • Companies in the region employ various strategies to achieve a competitive edge. For instance, in October last year, Micro Focus, a business with headquarters in the UK, declared that Operations Bridge had been recognized as a Leader in the Research in Action (RIA) Vendor Evaluation MatrixTM study for AIOps Platforms. In addition to receiving this honor, Micro Focus also unveiled Operations Bridge Reports and Cloud Observability, two new SaaS solutions.
  • Moreover, the most widely reported adoption of AI (47%) was in the IT/technology function, followed by R&D with 36% and customer service with 24%. It signifies the growing importance given to AI in the IT operations field.
  • The government plays a significant role in increasing awareness about artificial intelligence in daily operations. By declaring AI as a major strategic priority, several member states and EU institutions are taking steps to advance the region's ambitions for AI leadership. It includes rolling out devoted national and EU-level AI strategy documents, boosting research and innovation, and exploring new regulatory approaches for managing the development and use of AI.
  • Additionally, the European Commission intends to invest EUR 1 billion (USD 1.07 billion) annually in AI through Horizon Europe and Digital Europe programs. Over the digital decade, it will mobilize further investment from the private industry and the Member States to reach an annual capital volume of Euro 20 billion (USD 21.39 billion), predicted to propel the AIOps industry in the region.
  • Europe recently released a set of strict rules and safeguards for the development and artificial intelligence use as it tries to make an ethical approach to the new technology to gain a competitive advantage over China and the United States. Before entering the market, all 'high-risk' AI applications will be subject to a compulsory assessment. It will be especially beneficial for the healthcare and BFSI sectors which handle sensitive data using AIOps.

AIOps Industry Overview

The competitive rivalry amongst the players in the market is high owing to the presence of some key players such as Moogsoft Inc., IBM Corporation, Splunk Inc., BMC Software Inc., and Sumo Logic Inc., amongst others. The ability to continually innovate its products and services allowed them to gain a competitive advantage over other players in the market. These players can attain a more significant market footprint through strategic partnerships, mergers & acquisitions, and research and development activities.

  • November 2022- Aprecomm, a provider of network intelligence, unveiled their AIOps solution for Edgecore ecCloud controllers, the Aprecomm Virtual Wireless Expert. According to a release, all users of Edgecore Wi-Fi 6 access points can increase network performance due to the Edgecore Wi-Fi AIOps solution that the two firms jointly introduced.
  • June 2022- The HCL Technologies DRYiCE introduced DRYiCE IntelliOps (IntelliOps), a solution that addresses an enterprise's full-stack AIOps and workflow observability demands. Businesses have made significant investments in sophisticated digital efforts to modernize their IT environment and strive to meet consumer expectations for constantly available digital services. However, a few obstacles still need to be overcome.

Additional Benefits:

  • The market estimate (ME) sheet in Excel format
  • 3 months of analyst support

TABLE OF CONTENTS

1 INTRODUCTION

  • 1.1 Study Assumptions and Market Definition
  • 1.2 Scope of the Study

2 RESEARCH METHODOLOGY

3 EXECUTIVE SUMMARY

4 MARKET INSIGHTS

  • 4.1 Market Overview
  • 4.2 Industry Attractiveness - Porter's Five Forces Analysis
    • 4.2.1 Bargaining Power of Suppliers
    • 4.2.2 Bargaining Power of Consumers
    • 4.2.3 Threat of New Entrants
    • 4.2.4 Threat of Substitute
    • 4.2.5 Intensity of Competitive Rivalry
  • 4.3 Assessment of the Impact of COVID-19 on the Market

5 MARKET DYNAMICS

  • 5.1 Market Drivers
    • 5.1.1 Growing demand for AI-based services in IT operations
    • 5.1.2 Increasing end-to-end business application assurance and uptime
  • 5.2 Market Restraints
    • 5.2.1 Increasing number of changes in IT operations
  • 5.3 Market Opportunities and Key Developments
    • 5.3.1 SMEs Moving Towards Cloud Infrastructure
    • 5.3.2 Government Initiatives For AI Adoption in Various Countries
  • 5.4 AIOps Tools Released in Past Two Years and Key AIOps Platform Capabilities To be Considered
  • 5.5 Application of AIOps across various Use Cases Over the Life Cycle of an Application
  • 5.6 Evolution of AIOps Stages and Use Cases

6 KEY APPLICATION LANDSCAPE

  • 6.1 Root Cause Analysis
  • 6.2 Network Availability and Optimization
  • 6.3 Problem Assignment
  • 6.4 Anomaly Detection and Cybersecurity
  • 6.5 Improved Storage Management

7 MARKET SEGMENTATION

  • 7.1 Organization Type
    • 7.1.1 Small and Medium Enterprises
    • 7.1.2 Large Enterprise
  • 7.2 Deployment
    • 7.2.1 On-Premise
    • 7.2.2 Cloud/SaaS
  • 7.3 End-User Industry
    • 7.3.1 Media and Entertainment
    • 7.3.2 IT and Telecom
    • 7.3.3 Retail
    • 7.3.4 Healthcare
    • 7.3.5 BFSI
    • 7.3.6 Other End-User Industries
  • 7.4 Geography
    • 7.4.1 North America
    • 7.4.2 Europe
    • 7.4.3 Asia Pacific
    • 7.4.4 Latin America
    • 7.4.5 Middle East and Africa

8 KEY VENDOR PROFILES

  • 8.1 Bigpanda Inc.
  • 8.2 BMC Software Inc.
  • 8.3 Broadcom Inc
  • 8.4 Elasticsearch B.V
  • 8.5 IBM Corporation
  • 8.6 Logz.Io (Logshero Ltd.)
  • 8.7 Loom Systems Ltd. (Service Now Inc)
  • 8.8 Moogsoft Inc.
  • 8.9 Splunk Inc
  • 8.10 Appdynamics LLC (Cisco Systems Inc)
  • 8.11 Dynatrace LLC
  • 8.12 Extrahop Networks Inc.
  • 8.13 New Relic Inc.
  • 8.14 Resolve Systems LLC
  • 8.15 Stackstate BV

9 INVESTMENT ANALYSIS

10 FUTURE OF THE MARKET