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市场调查报告书
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1549735

IT服务：市场占有率分析、产业趋势与统计、成长预测（2024-2029）

IT Services - Market Share Analysis, Industry Trends & Statistics, Growth Forecasts (2024 - 2029)
出版日期: | 出版商: Mordor Intelligence | 英文 120 Pages | 商品交期: 2-3个工作天内

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简介目录

IT服务市场规模预计到2024年将达到1.2兆美元，预计到2029年将达到1.81兆美元，在预测期内（2024-2029年）复合年增长率为8.38%，预计将会如此。

IT服务市场

全球 IT 支出的不断增长、软体即服务 (SaaS) 的采用增加以及云端解决方案的扩展正在支撑 IT 服务需求的激增。随着IT基础设施的加强，资料外洩的频率不断上升，显着推动了市场成长机会。

主要亮点

  • 由于几个关键因素，I​​T 服务市场正在经历强劲成长。第一个因素是数位转型，企业利用数位技术来提高效率、改善客户体验并促进创新。此外，云端运算的采用正在迅速增加，为企业提供了扩充性且经济高效的 IT 解决方案。巨量资料和分析的兴起凸显了对先进 IT 服务来管理资料并从中获取见解的需求。
  • 此外，5G、区块链、AR和人工智慧等技术进步的兴起可能会对IT服务的提供产生正面影响。 5G 技术的出现将使公司能够在其场所内建立网路。爱立信预计，到2029年终，全球5G用户数量预计将超过53亿，占所有行动用户的58%。到2028年，5G将主导主要的行动接取技术。值得注意的是，光是2023年第四季，5G用户数就激增1.54亿，总合达到15.7亿。
  • 物联网设备的激增，加上远距工作的激增，增加了对强大IT基础设施和支援的需求。同时，随着 IT 环境变得更加复杂并且需要专业技能，公司越来越多地转向外包 IT 服务，从而推动了市场扩张。
  • 然而，诸如管理能力下降和关键目标不明确等业务挑战增加、资料外洩增加以及有关产品客製化和资料迁移的成本问题等因素将成为重大问题，并将在整个预测期内继续成长。市场的成长。

IT服务市场趋势

随着云端基础平台的出现，云端服务将成为驱动力

  • 在数位时代，企业透过采用新技术（主要是迁移到云端基础的环境）来寻求敏捷性。在云端操作涉及建立嵌入式连接和智慧。这有利于智慧营运的无缝集成，并为云端连接的数位服务奠定了坚实的基础。 Flexera Software 表示，到 2024 年，49% 的受访者将已经在 Amazon Web Services (AWS) 上运行关键工作负载。
  • 云端基础的基础设施提供了对支援这些新数位业务解决方案的资源的灵活的按需存取。跨云端基础平台的 IT 营运的进步使 IT 服务更加资料主导和即时，为企业创造更大的价值，特别是在营运效率、机会发现和远端存取优化方面。
  • 近年来，云端运算取得了长足的进步，云端解决方案提供了各种显着的优势。由于企业部门不断增长的IT和通讯业的巨大需求，预计未来几年对云端服务的需求将增长，并且这些最终用户的IT基础设施服务范围预计将迅速扩大。
  • 2024 年 4 月，Cloud Software Group, Inc. 和微软公司宣布计划透过广泛的八年策略合作伙伴关係加强合作。此次合作旨在提高 Citrix虚拟应用程式和桌面平台的市场占有率。此外，它将为共同创建由统一产品蓝图支援的创新云端和人工智慧解决方案铺平道路。
  • 为了提高生产力、管治和控制，许多组织正在寻求在云端部署其係统的核心。各个市场供应商正在推动投资以加速数位转型。例如，2024 年 5 月，Telefonica 和 Google Cloud 计画扩大合作，为市场提供一流的云端解决方案。两家公司的共用目标是加速企业的数位化演进。这项新的合作关係需要扩展透过 Telefonica Tech 提供的 Google Cloud 服务，并且专为 B2B 领域量身定制。此次合作也凸显了双方对先进创新的共同关注，特别是人工智慧 (AI) 和生成式人工智慧 (Gen AI)。

预计北美市场在预测期内将出现显着成长

  • 快速的技术进步、云端运算采用的激增以及对网路安全解决方案不断增长的需求正在推动北美 IT 服务市场的发展。企业正在加大数位转型力度，以提高效率和竞争优势。此外，物联网设备的激增和巨量资料分析的快速成长也推动了市场的发展。此外，COVID-19 大流行加速了向远端工作的转变，凸显了弹性IT基础设施和託管服务的整体重要性。人工智慧和机器学习技术的兴起进一步丰富了市场前景。
  • 在银行业成长加速和经济基本面改善的推动下，美国银行和金融机构正在加速资讯科技服务支出。该地区的许多公司已经开始采用新的方法和流程来获得竞争优势，从而产生了人工智慧、物联网、机器学习（ML）、区块链、机器人、资料科学等。在商业和工业中越来越多地采用数位化和连网型设备的推动下，该地区的物联网应用和销售激增。这项变更为该地区 IT 服务的扩展铺平了道路。
  • 这个市场上既有老牌公司，也新兴企业，竞争非常激烈。这些市场参与企业正在结合有机和无机策略来增强竞争力，从而增加市场成长前景。例如，2023 年 10 月，云端商务市场 Pax8 将与 Cyber​​FOX 合作，为託管服务供应商(MSP) 提供专注于特权存取管理 (PAM) 的身份存取管理 (IAM) 解决方案。 Cyber​​FOX 拥有支援 2,000 多家 MSP 的良好记录，致力于提高效率、提高生产力并为其客户（主要是中小型企业 (SMB)）创造新的收益途径。
  • 此外，2024 年 3 月，Cognizant 与荷兰企业集团 Pon Holdings 的子公司 Pon IT 续签了永久合作伙伴关係。透过此次扩展，Cognizant 巩固了其作为 Pon IT 多元化营业单位云端管理服务供应商的角色。随着合作的进展，Cognizant 计划推出进一步的增强功能，使 Pon IT 能够利用更敏捷、更直观的整合式云端基础架构。

IT服务业概况

IT服务市场竞争激烈，主要由大量企业推动。这些公司目前占有很大的市场占有率，但这种情况正在改变。先进 IT 咨询服务的兴起为新参与企业提供了帮助，使他们能够巩固自己的地位，特别是在新兴经济体中。

  • 2024 年 5 月 CrowdStrike 和塔塔咨询服务 (TCS) 建立策略合作伙伴关係，透过 AI 原生 CrowdStrike Falcon XDR 平台为 TCS 的扩展託管侦测和回应 (XMDR) 服务提供支援。此次合作将使 TCS 能够利用 Falcon 平台的全面安全功能。这包括云端安全和下一代 SIEM，以推动人工智慧主导的 SOC 转型，从而改善漏洞预防。
  • 2023 年 7 月 IT 託管服务供应商Windstream Enterprise推出由 ATSG 提供支援的新 IT 託管服务组合，让企业客户承包。

其他好处：

  • Excel 格式的市场预测 (ME) 表
  • 3 个月分析师支持

目录

第一章简介

  • 研究假设和市场定义
  • 调查范围

第二章调查方法

第三章执行摘要

第四章市场动态

  • 市场概况
  • 产业吸引力－波特五力分析
    • 新进入者的威胁
    • 买方议价能力
    • 供应商的议价能力
    • 替代品的威胁
    • 竞争公司之间敌对关係的强度
  • COVID-19 市场影响评估
  • 市场驱动因素
    • 越来越重视透过非核心业务外包来发挥核心能力
    • 获得更多人才和创新空间（而不是入职专业知识）
    • 随着云端基础平台的出现，云端服务受到关注
  • 市场挑战
    • 营运挑战（例如失去控制的感觉和确定关键目标）

第五章市场区隔

  • 按服务类型
    • 专业（系统整合与咨询）
    • 管理的
  • 按尺寸
    • 小型企业
    • 大公司
  • 按最终用户产业
    • BFSI
    • 通讯
    • 卫生保健
    • 零售
    • 製造业
    • 政府机构
    • 其他的
  • 按地区
    • 北美洲
      • 美国
      • 加拿大
    • 欧洲
      • 德国
      • 英国
      • 法国
    • 亚洲
      • 中国
      • 日本
      • 印度
      • 新加坡
      • 印尼
      • 马来西亚
      • 越南
      • 泰国
    • 澳洲/纽西兰
    • 拉丁美洲
    • 中东/非洲

第六章 竞争状况

  • 公司简介
    • Citrix Systems Inc.
    • Cisco Systems Inc.
    • Dell EMC
    • IBM Corporation
    • Hewlett Packard Enterprise
    • Microsoft Corporation
    • TCS Limited
    • Toshiba Corporation
    • Verizon Communications Inc.
    • Fujitsu Ltd

第七章 主要厂商定位

第八章 市场机会及未来趋势

简介目录
Product Code: 67293

The IT Services Market size is estimated at USD 1.20 trillion in 2024, and is expected to reach USD 1.81 trillion by 2029, growing at a CAGR of 8.38% during the forecast period (2024-2029).

IT Services - Market

The rising IT expenditures throughout the world, alongside the growing embrace of software-as-a-service and expanding cloud solutions, underscore a surging demand for IT services. With an enhanced IT infrastructure, the frequency of data breaches is on the rise, driving the market growth opportunities significantly.

Key Highlights

  • The IT Services market is witnessing robust growth, driven by several key factors. Primary among these is digital transformation, where businesses are leveraging digital technologies to boost efficiency, enhance customer experiences, and foster innovation. Moreover, the surge in the adoption of cloud computing is providing businesses with scalable and cost-efficient IT solutions. The rise in big data and analytics underscores the need for sophisticated IT services to manage and derive insights from data.
  • Also, the rise in technological advancements like 5G, Blockchain, AR, and AI are likely to have a positive impact on the offerings of IT services. With 5G technology on its way, it is likely to ensure that companies may set up networks on their premises. According to Ericsson, by the end of 2029, global 5G subscriptions are projected to surpass 5.3 billion, representing 58% of all mobile subscriptions. 5G is set to take the lead as the primary mobile access technology by 2028. Notably, in Q4 2023 alone, 5G subscriptions surged by 154 million, reaching a total of 1.57 billion.
  • The rise in IoT device adoption, coupled with the surge in remote work setups, is amplifying the demand for robust IT infrastructure and support. Simultaneously, as IT landscapes grow more intricate and demand specialized skills, organizations are increasingly turning to outsourcing for IT services, fuelling market expansion.
  • However, factors like increasing operational challenges such as perceived loss of control and identification of key goals, as well as growing data breaches, cost concerns over product customization, and data migration, are some of the reasons that can act as a significant matter of concern, further restricting the market's growth throughout the forecast period.

IT Services Market Trends

Cloud Services is Gaining Traction Due to the Emergence of Cloud-based Platform

  • Companies in this digital age are striving for agility through the adoption of new technologies, primarily by transitioning to cloud-based environments. Operating in the cloud involves establishing embedded connections and intelligence. This fosters the seamless integration of smart operations and lays a robust foundation for cloud-linked digital services. According to Flexera Software, in 2024, 49 percent of respondents are already running significant workloads on Amazon Web Services (AWS).
  • Cloud-based infrastructure provides flexible, on-demand access to the resources underlying these new digital business solutions. Due to advancements in IT operation across the cloud-based platform, IT services have become more data-driven and real-time, creating greater value for the business, especially in operational efficiency, business opportunity discovery, and remote access optimization.
  • There has been a significant breakthrough in cloud computing over the past few years, as cloud solutions offer various significant advantages. As the demand for cloud services is expected to grow over the next few years, with immense demand from the IT and telecommunication industry across the ever-growing corporate sector, the scope for IT infrastructure services from these end users is expected to grow rapidly.
  • In April 2024, Cloud Software Group, Inc., and Microsoft Corp. declared that they are strengthening their collaboration plans through an extensive eight-year strategic partnership. This collaboration aims to bolster the market presence of Citrix's virtual application and desktop platform. Furthermore, it will pave the way for the joint creation of innovative cloud and AI solutions underpinned by a unified product roadmap.
  • To increase productivity, governance, and control, many organizations aim to deploy their systems' core to the cloud. Various market vendors are driving their investments to accelerate digital transformation. For instance, in May 2024, Telefonica and Google Cloud broadened their collaboration, aiming to deliver top-tier cloud solutions to the market. Their shared goal is to empower businesses to expedite their digital evolution. This renewed partnership entails the expansion of Google Cloud services, available through Telefonica Tech, specifically tailored for the B2B sector. The collaboration also emphasizes a joint focus on advanced innovations, notably in artificial intelligence (AI) and generative AI (Gen AI).

North America is Expected to Register Significant Market Growth During the Forecast Period

  • Rapid technological advancements, a surge in cloud computing adoption, and a rising demand for cybersecurity solutions propel North America's IT services market. Businesses are ramping up digital transformation efforts to boost their efficiency and competitive edge. The market is further bolstered by the widespread adoption of IoT devices and the surge in big data analytics. Moreover, the shift to remote work, hastened by the COVID-19 pandemic, has emphasized the overall significance of resilient IT infrastructure and managed services. The ascent of AI and machine learning technologies further enriches the market's landscape.
  • The banking and financial institutions in the United States are accelerating spending on information technology services, which is helped by higher growth in the banking sector and improving economic fundamentals. Many enterprises in the region have begun adhering to newer methods and processes to gain a competitive advantage, resulting in the increasing adoption of emerging technologies, like AI, IoT, machine learning (ML), Blockchain, robotics, and data science. The region is witnessing a surge in IoT applications and sales, propelled by the increasing digitalization and adoption of connected devices in business and industry. This shift is paving the way for the expansion of IT services in the region.
  • The market witnessed intense competition, fuelled by both established and emerging players. These industry participants deploy a mix of organic and inorganic strategies to enhance their competitive edge, consequently amplifying market growth prospects. For instance, in October 2023, Pax8, a cloud commerce marketplace, teamed up with CyberFOX to offer managed service providers (MSPs) specialized identity access management (IAM) solutions, with a focus on privileged access management (PAM) via their exclusive product, AutoElevate. CyberFOX, with a track record of assisting more than 2000 MSPs, is dedicated to enhancing efficiencies, boosting productivity, and creating new revenue avenues for its clientele, primarily comprising small and medium-sized businesses (SMBs).
  • Also, in March 2024, Cognizant renewed its enduring partnership with Pon IT, a subsidiary of the Dutch conglomerate Pon Holdings. This extension solidifies Cognizant's role as the provider of cloud-managed services for Pon IT's diverse operating entities. As the collaboration progresses, Cognizant is set to introduce additional enhancements, paving the way for Pon IT to leverage a more agile, intuitive, and integrated cloud infrastructure.

IT Services Industry Overview

The IT services market, characterized by intense competition, is primarily led by a wide range of market players. While these players currently hold significant market shares, the landscape is shifting. The rise of advanced IT consultancy services is empowering new entrants, enabling them to bolster their positions, particularly in emerging economies.

  • May 2024: CrowdStrike and Tata Consultancy Services (TCS) signed a strategic partnership to power TCS' extended managed detection and response (XMDR) services with the AI-native CrowdStrike Falcon XDR platform. This partnership enables TCS to leverage the comprehensive security features of the Falcon platform. This includes cloud security and next-gen SIEM, facilitating an AI-driven transformation of their SOC to enhance breach prevention.
  • July 2023: Windstream Enterprise, an IT-managed service provider, launched a new portfolio of IT Managed Services powered by ATSG, providing enterprise customers access to an entire range of turnkey services to control and power their virtual workspace, digital infrastructure, and cybersecurity needs.

Additional Benefits:

  • The market estimate (ME) sheet in Excel format
  • 3 months of analyst support

TABLE OF CONTENTS

1 INTRODUCTION

  • 1.1 Study Assumptions and Market Definition
  • 1.2 Scope of the Study

2 RESEARCH METHODOLOGY

3 EXECUTIVE SUMMARY

4 MARKET DYNAMICS

  • 4.1 Market Overview
  • 4.2 Industry Attractiveness - Porter's Five Forces Analysis
    • 4.2.1 Threat of New Entrants
    • 4.2.2 Bargaining Power of Buyers
    • 4.2.3 Bargaining Power of Suppliers
    • 4.2.4 Threat of Substitute Products
    • 4.2.5 Intensity of Competitive Rivalry
  • 4.3 Assessment of the Impact of COVID-19 on the market
  • 4.4 Market Drivers
    • 4.4.1 Growing Emphasis on Leveraging the Core Competencies by Outsourcing Non-core Operations
    • 4.4.2 Greater Access to a Larger Pool of Talent and Scope for Innovation (As Opposed to Onboarding Expertise)
    • 4.4.3 Cloud Services is Gaining Traction Due to the Emergence of Cloud-based Platform
  • 4.5 Market Challenges
    • 4.5.1 Operational Challenge (Such As Perceived Loss of Control and Identification of Key Goals)

5 MARKET SEGMENTATION

  • 5.1 By Service Type
    • 5.1.1 Professional (System Integration and Consulting)
    • 5.1.2 Managed
  • 5.2 By Size
    • 5.2.1 Small and Medium Enterprises
    • 5.2.2 Large Enterprises
  • 5.3 By End-user Industry
    • 5.3.1 BFSI
    • 5.3.2 Telecommunication
    • 5.3.3 Healthcare
    • 5.3.4 Retail
    • 5.3.5 Manufacturing
    • 5.3.6 Government
    • 5.3.7 Other End-user Industries
  • 5.4 By Geography
    • 5.4.1 North America
      • 5.4.1.1 United States
      • 5.4.1.2 Canada
    • 5.4.2 Europe
      • 5.4.2.1 Germany
      • 5.4.2.2 United Kingdom
      • 5.4.2.3 France
    • 5.4.3 Asia
      • 5.4.3.1 China
      • 5.4.3.2 Japan
      • 5.4.3.3 India
      • 5.4.3.4 Singapore
      • 5.4.3.5 Indonesia
      • 5.4.3.6 Malaysia
      • 5.4.3.7 Vietnam
      • 5.4.3.8 Thailand
    • 5.4.4 Australia and New Zealand
    • 5.4.5 Latin America
    • 5.4.6 Middle East and Africa

6 COMPETITIVE LANDSCAPE

  • 6.1 Company Profiles
    • 6.1.1 Citrix Systems Inc.
    • 6.1.2 Cisco Systems Inc.
    • 6.1.3 Dell EMC
    • 6.1.4 IBM Corporation
    • 6.1.5 Hewlett Packard Enterprise
    • 6.1.6 Microsoft Corporation
    • 6.1.7 TCS Limited
    • 6.1.8 Toshiba Corporation
    • 6.1.9 Verizon Communications Inc.
    • 6.1.10 Fujitsu Ltd

7 RELATIVE POSITIONING OF KEY VENDORS

8 MARKET OPPORTUNITIES AND FUTURE TRENDS