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市场调查报告书
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1630259

託管 PBX（专用交换机）：市场占有率分析、产业趋势、成长预测（2025-2030 年）

Hosted Private Branch Exchange (PBX) - Market Share Analysis, Industry Trends & Statistics, Growth Forecasts (2025 - 2030)
出版日期: | 出版商: Mordor Intelligence | 英文 110 Pages | 商品交期: 2-3个工作天内

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简介目录

託管 PBX（专用交换机）市场预计在预测期间内复合年增长率为 15.2%。

託管专用交换器 (PBX)-市场-IMG1

主要亮点

  • 云端技术的采用正在增加，託管 PBX（专用交换机）的采用率也在显着增加。云端提供的可扩展性以及其他合规性优势使得 PBX 的用户采用率显着增加。
  • 在企业层面，对高效率行动的需求正在急剧增加。託管PBX（专用交换机）大大解决了这个问题。它使企业能够透过用户友好的控制面板管理其电话系统。
  • 安全和隐私问题始终阻止企业采用云端技术。因此，这也是采用依赖云端的託管PBX（专用交换机）技术的一大限制因素。
  • 在全球 COVID-19 大流行期间，託管专用分支交换器市场正在经历显着成长。例如，2020 年 4 月，Distributel 的子公司 ThinkTel 宣布与 Metaswitch 合作推出名为 MaX UC 的託管 PBX整合通讯产品。自 2010 年以来一直提供完全託管的 PBX 解决方案的 ThinkTel 宣布了整合通讯套件的演进。

託管PBX（专用交换机）市场的趋势

由于消费者偏好的增加，BFSI 预计将占据大量市场占有率

  • 目前，银行每天要处理大量的回馈电话、简讯和电话的EMI提醒、文件审核等。对产品的认知度在这个行业中发挥着重要作用，因此需要定期进行沟通。所有这些业务都可以在託管 PBX（专用专用交换机）的帮助下实现自动化，从而减少手动工作。
  • 受全球金融危机影响，全球银行体系发生了重大变化。全球市场的监管标准收紧，客户体验已成为业务真正的差异化因素，全球资本流已转向新兴市场。随着申诉不断增加，银行必须注重客户维繫才能成功。
  • 为了因应这种快节奏的环境，金融业需要透过产品、服务和流程的现代化来走在变革的最前线。他们必须提高效率、使业务透明化并赢得客户的信任和忠诚度。提供简单的自动化服务已经不够了。为了提高忠诚度和盈利，金融机构必须预测客户需求并提供有吸引力的使用者体验。
  • 託管 PBX 不需要购买昂贵的硬体或软体、安装成本或系统管理。用户只需支付月费即可享受该服务的所有好处。对于线路少于 300 条的银行，託管 PBX 可以提供许多功能和优势。例如，託管 PBX 系统比传统的现场系统便宜得多。

预计亚太地区市场在预测期内将显着成长

  • 随着越来越多的千禧世代参与创业文化，託管 PBX（专用交换机）有望成为游戏规则的改变者，以满足多样化的业务需求。由于可支配收入较低，印度等新兴国家的中小企业缺乏投资新技术和尖端技术的资金。
  • 借助託管 PBX（专用交换机），企业主无需在购买办公室电话系统时进行大量前期投资，也不需要维护。透过託管 PBX（专用交换机）解决方案，您的办公室电话系统由您的供应商营运和维护。
  • 随着印度和中国的公司专注于扩展业务，他们需要满足其要求的解决方案。如果办公室电话系统已虚拟，託管 PBX 实施允许员工在任何地方工作。员工可以在家、其他办公室、行动电话甚至国外工作。

託管 PBX（专用交换机）产业概述

託管 PBX（专用交换机）市场由多个参与者组成。从市场占有率来看，目前还没有一家公司占据市场主导地位。由于这个市场提供的有利好处，随着新参与者的大量进入，市场变得越来越分散。为了获得竞争优势，每位参与者都专注于产品创新和扩张。

2020 年 9 月 - Atlanticech Online 宣布在 Anthem Row 安装光纤。 700 K Street、NW 和 800 K Street 的租户现在可以以实惠的价格使用高速网路频宽。除了公司的传统服务外，租户还可以使用 Atlantech 的託管 PBX 服务。

2020 年 10 月 - Vonage 与 Hacktoberfest 合作，鼓励并庆祝对开放原始码社群的贡献。该公司计划在 GitHub 上提供其所有库、程式码片段和演示。

其他好处：

  • Excel 格式的市场预测 (ME) 表
  • 3 个月的分析师支持

目录

第一章简介

  • 研究假设和市场定义
  • 调查范围

第二章调查方法

第三章执行摘要

第四章市场洞察

  • 市场概况
  • 产业吸引力－波特五力分析
    • 供应商的议价能力
    • 消费者议价能力
    • 新进入者的威胁
    • 竞争公司之间的敌对关係
    • 替代品的威胁
  • COVID-19对工业生态系统的影响（短期和长期影响）

第五章市场动态

  • 市场驱动因素
    • 企业越来越多地采用云端基础的解决方案
    • 企业层面对高效率移动的需求不断增长
  • 市场限制因素
    • 人们对安全和隐私的担忧日益增加
  • 产业相关人员分析

第六章 市场细分

  • 透过提供
    • 解决方案
    • 按服务
  • 按最终用户产业
    • BFSI
    • 製造业
    • 零售
    • 卫生保健
    • 政府机构
    • 其他最终用户产业
  • 地区
    • 北美洲
    • 欧洲
    • 亚太地区
    • 拉丁美洲
    • 中东/非洲

第七章 竞争格局

  • 公司简介
    • Mitel Networks Corp
    • Avaya Inc
    • Amazon Web Services（Amazon.com, Inc.）
    • Microsoft Corporation
    • 3CX
    • Exotel Techcom Pvt. Ltd
    • Vonage
    • RingCentral Inc
    • Atlantech Online Inc.
    • Clearly Core Inc.
    • OnePipe Telecom
    • Zaplee Inc.
    • G12 Communications LLC
    • Yeastar Information Technology Co. Ltd

第八章投资分析

第9章市场的未来

简介目录
Product Code: 66585

The Hosted Private Branch Exchange Market is expected to register a CAGR of 15.2% during the forecast period.

Hosted Private Branch Exchange (PBX) - Market - IMG1

Key Highlights

  • The rising adoption of cloud technology has significantly boosted the adoption rate of hosted PBX. With the added compliance benefits, in addition to scalability, that the cloud provides, the adoption of PBX has been increased substantially by the users.
  • There has been a huge rise in demand for efficient mobility at the enterprise level. Hosted PBX solves this problem to a large extent. It provides businesses with the ability to manage their phone systems via a user-friendly control panel.
  • Security and privacy concerns have always stopped enterprises from adopting cloud technology. Thus, this also acts as a major restraint for the adoption of hosted PBX technology due to its dependence on the cloud.
  • At the time of the COVID-19 pandemic across the world, the market for hosted private branch exchange has shown a significant rise. For instance, in April 2020, ThinkTel, a division of Distributel, announced its hosted PBX unified communications offering called MaX UC, in partnership with Metaswitch. ThinkTel has been providing a fully managed hosted PBX solution since 2010 and announced the evolution of its unified communications suite.

Hosted Private Branch Exchange Market Trends

Owing to Increased Consumer Focus BFSI is Expected to Hold Significant Market Share

  • Banks are currently engaged with huge amounts of Feedback calls, EMI reminders via SMS and calls, document verification, etc. on a daily basis. The awareness about the products plays a big role in this industry and thus they have to be notified on a regular basis. All the activities can all be automated with the help of hosted Private Branch Exchange (PBX) to reduce manual efforts.
  • The outcome of the global financial crisis has seen major changes in the global banking system. Regulatory norms have tightened across global markets, customer experience is becoming the real differentiator in banking, and global capital flows have changed direction moving towards emerging markets. With an increasing number of complaints, the banks have to focus on customer retention in order to succeed.
  • To cater to this fast-paced environment, the financial industry needs to usher in transformational changes through modernization of their products, services, and processes. They must increase efficiencies, make business operations transparent, and gain customer trust and loyalty. It is no longer enough to offer simple and automated services. To build loyalty and drive profitability, financial organizations must anticipate customer needs and offer an engaging user experience.
  • With hosted PBX, there is no need to buy expensive hardware and software, pay for installation, and manage the system. A user simply pays a monthly fee and enjoys all of the benefits of the service. For a bank with fewer than 300 lines, hosted PBX can provide with a multitude of features and benefits. For instance, a hosted PBX system is much less expensive than a traditional on-site system.

Asia Pacific Expected to Witness Major Market Growth over the Forecast Period

  • With the increasing millennials engaging in the culture of startups, Hosted Private Branch Exchange (PBX) is projected to act as a game changer for the varied business requirements. With low disposable income, the small and medium scale business in nations emerging economies such as India does not have a chunk of money to invest in new upcoming technologies.
  • With the help of Hosted PBX, the business owner does not need to make a large upfront investment by purchasing an office telephone system and there is no need to maintain it. With a Hosted PBX solution the office telephone system is operated and maintained by your provider.
  • As businesses in India and China are focussing on expansion, they need solutions to facilitate their requirements. With the implementation of Hosted PBX, employees can work from anywhere when their office phone system is virtual. The business can have employees working from home, other offices, mobile phones, and even overseas.

Hosted Private Branch Exchange Industry Overview

The hosted Private Branch Exchange (PBX) market consists of several players. In terms of market share, none of the players currently dominate the market. Due to the lucrative benefits that this market provides, new players are entering in large amount and thus, the market is getting fragmented. The players are heavily focussing on product innovation and expansion in order to gain a competitive advantage.

Sept 2020- Atlantech Online announced that they have lit Anthem Row with fiber. The tenants on 700 K Street, NW and 800 K Street, can now enjoy high speed Internet bandwidth at very affordable prices. Atlantech's Hosted PBX Service service can utilized by tenants adding on to the legacy of the company.

Oct 2020- The comoany Vonage partnered with Hacktoberfest to encourage and celebrate contributions to the Open Source community. The company plans to help my giving access to their libraries, code snippets and demos all on GitHub.

Additional Benefits:

  • The market estimate (ME) sheet in Excel format
  • 3 months of analyst support

TABLE OF CONTENTS

1 INTRODUCTION

  • 1.1 Study Assumptions and Market Definition
  • 1.2 Scope of the Study

2 RESEARCH METHODOLOGY

3 EXECUTIVE SUMMARY

4 MARKET INSIGHTS

  • 4.1 Market Overview
  • 4.2 Industry Attractiveness - Porter's Five Forces Analysis
    • 4.2.1 Bargaining Power of Suppliers
    • 4.2.2 Bargaining Power of Consumers
    • 4.2.3 Threat of New Entrants
    • 4.2.4 Intensity of Competitive Rivalry
    • 4.2.5 Threat of Substitutes
  • 4.3 Impact of the COVID -19 on the Industry Ecosystem (Short -term as well as long -term Impact)

5 MARKET DYNAMICS

  • 5.1 Market Drivers
    • 5.1.1 Rising Adoption of Cloud -based Solutions across Enterprises
    • 5.1.2 Rising Demand of Efficient Mobility at Enterprise Level
  • 5.2 Market Restraints
    • 5.2.1 Increased Security and Privacy Concerns
  • 5.3 Industry Stakeholder Analysis

6 MARKET SEGMENTATION

  • 6.1 By Offering
    • 6.1.1 Solution
    • 6.1.2 Services
  • 6.2 By End -user Industry
    • 6.2.1 BFSI
    • 6.2.2 Manufacturing
    • 6.2.3 Retail
    • 6.2.4 Healthcare
    • 6.2.5 Government
    • 6.2.6 Other End-user Industries
  • 6.3 Geography
    • 6.3.1 North America
    • 6.3.2 Europe
    • 6.3.3 Asia Pacific
    • 6.3.4 Latin America
    • 6.3.5 Middle East and Africa

7 COMPETITIVE LANDSCAPE

  • 7.1 Company Profiles
    • 7.1.1 Mitel Networks Corp
    • 7.1.2 Avaya Inc
    • 7.1.3 Amazon Web Services (Amazon.com, Inc.)
    • 7.1.4 Microsoft Corporation
    • 7.1.5 3CX
    • 7.1.6 Exotel Techcom Pvt. Ltd
    • 7.1.7 Vonage
    • 7.1.8 RingCentral Inc
    • 7.1.9 Atlantech Online Inc.
    • 7.1.10 Clearly Core Inc.
    • 7.1.11 OnePipe Telecom
    • 7.1.12 Zaplee Inc.
    • 7.1.13 G12 Communications LLC
    • 7.1.14 Yeastar Information Technology Co. Ltd

8 INVESTMENT ANALYSIS

9 FUTURE OF THE MARKET