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市场调查报告书
商品编码
1641932

服务提供自动化：市场占有率分析、产业趋势与统计、成长预测（2025-2030 年）

Service Delivery Automation - Market Share Analysis, Industry Trends & Statistics, Growth Forecasts (2025 - 2030)
出版日期: | 出版商: Mordor Intelligence | 英文 120 Pages | 商品交期: 2-3个工作天内

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简介目录

服务提供自动化市场规模在 2025 年预计为 390 亿美元，预计到 2030 年将达到 1301.3 亿美元，预测期内（2025-2030 年）的复合年增长率为 27.25%。

服务交付自动化-市场-IMG1

自动化使数位化企业能够转变其服务交付和运营，从而节省成本、提高准确性和生产力。它还透过优化当前流程和操作，以及预测何时、何地以及如何提供新产品和服务来产生有价值的资料，以推动更聪明、更快速的决策。

主要亮点

  • 由于数位化劳动力的日益普及以及业务流程自动化解决方案在各个终端用户领域的功能优势，服务提供自动化市场正在不断扩大。
  • 市场上的供应商正在透过添加新功能（例如自动生命週期管理、工作负载管理、凭证管理、基于 SLA 的自动化、Citrix 自动化和新的资料API）来增强其产品，从而提供更强大的营运和安全功能功能。
  • 智慧流程自动化、巨量资料、物联网、与其他工具的整合以及服务自动化工具的日益采用是推动自动化成长的关键因素。此外，自动化有可能创造大量就业机会，从而推动各行各业对技术纯熟劳工的需求。
  • 然而，随着新技术的迅速采用，对更多熟练的专业人员来开发和管理自动化流程的需求可能会阻碍该市场的发展。老龄劳动力需要重新接受培训才能跟上自动化技术的进步。
  • 由于网路零售额的成长，COVID-19 疫情对市场产生了正面影响。此外，人工智慧 (AI) 和机器学习 (ML) 使创新领导者和商业先锋能够为从人员配置到财务、开发和生产等各个方面开发最佳框架。

服务提供自动化市场趋势

零售和消费品占据市场主导地位

  • 随着交货时间缩短和订单量增加，零售流程自动化可以降低成本并加快订单履行速度。零售商和电子商务公司正在转向自主移动机器人 (AMR) 来满足不断增长的客户需求并提高业务效率。
  • 这些机器人利用视觉摄影机、感测器、整合仓库地图和执行软体系统，在物流中心内选择、移动和运送货物，无需人工协助，完成各种任务。
  • 亚马逊的仓库机器人也是减少对体力劳动力需求的有效方法，也是零售业如何采用服务交付自动化的一个很好的例子。这些机器人主要用于设施内的重物起重、拾取、运输和其他业务。随着物联网、人工智慧和机器学习在仓储领域的应用越来越广泛，机器人市场预计很快就会扩大。
  • 随着顾客的购买行为发生变化并倾向于在线订购，当日送达和取货的需求增加，电子商务行业看到了大多数仓库机器人的使用。

亚太地区将经历最高成长

  • 亚太地区仍然是服务提供自动化的关键市场。随着大中型企业拥抱自动化，亚太市场正经历健康扩张。
  • 数位技术的爆炸性成长和向工业4.0的转型目前正在影响亚洲的製造业。一些机器人製造商正在生产租赁模式，明确目的是加速中小型製造公司对机器人的采用。
  • 会计和流程管理对自动化的日益增长的需求正在推动印度自动化的扩张。印度的 BFSI、电信和医疗保健产业是自动化技术的早期采用者。
  • 银行业的一个重要进步就是自动化。它正在演变成一项重大的技术进步，并将影响金融业。印度的一些银行已经实现了部分银行业务的自动化。

服务提供自动化产业概览

服务提供自动化市场非常复杂，许多大公司都在争夺主导地位。随着企业越来越希望降低成本并提高客户满意度，对自动化服务的需求很高，导致产业成长和竞争加剧。该市场的主要企业包括 Blueprism、Nice Systems 和 IBM，它们都提供服务于各个行业的服务。服务提供自动化市场中的许多供应商正在采用併购策略来企业发展全球并渗透新市场。

2023 年 1 月，UiPath 宣布对其平台进行重大升级，使客户能够透过将测试迁移到 UiPath 业务自动化平台来实现软体测试实践的现代化。 UiPath 让所有客户都可以在本地使用精简、全面的软体测试，从而帮助 CIO 和 IT 决策者在单一平台上整合和自动化测试，从而降低成本。这项发展表明UiPath致力于为客户提供创新且高效的解决方案，并进一步巩固了其作为服务提供自动化市场主要企业的地位。

2022年10月，Blue Prism宣布与SS&C合作，提供结合机器人流程自动化（RPA）、业务流程管理（BPM）、人工智慧（AI）和无程式码服务的全面智慧解决方案，提供自动化套件。该产品组合使公司能够利用流程智慧、人工智慧 (AI)/机器学习 (ML) 和智慧文件处理 (IDP) 等最尖端科技，在整个组织内扩展和优化员工队伍。员工和用户旅程。

其他福利：

  • Excel 格式的市场预测 (ME) 表
  • 3 个月的分析师支持

目录

第 1 章 简介

  • 研究假设和市场定义
  • 研究范围

第二章调查方法

第三章执行摘要

第四章 市场洞察

  • 市场概况
  • 产业吸引力－波特五力分析
    • 供应商的议价能力
    • 消费者议价能力
    • 新进入者的威胁
    • 竞争对手之间的竞争
    • 替代品的威胁
  • COVID-19 市场影响

第五章 市场动态

  • 市场驱动因素
    • 提高业务效率的需求
    • 降低整个产业的成本
  • 市场限制
    • 熟练劳动力短缺

第六章 市场细分

  • 按类型
    • IT流程自动化
    • 业务流程自动化
  • 按组织规模
    • 大型企业
    • 中小型企业
  • 按最终用户产业
    • BFSI
    • IT
    • 通讯与媒体
    • 饭店与交通
    • 零售和消费品
    • 医疗保健和医药
    • 製造和物流
    • 其他最终用户产业
  • 按地区
    • 北美洲
    • 欧洲
    • 亚太地区
    • 拉丁美洲
    • 中东和非洲

第七章 竞争格局

  • 公司简介
    • Automation Anywhere Inc.
    • Uipath SRL
    • IPsoft Inc.
    • Blue Prism
    • Xerox Corporation
    • NICE Systems Ltd
    • Celaton Limited
    • Automation Anywhere Inc.
    • Arago GmbH
    • Accenture Inc.
    • AutomationEdge Technologies Inc.

第八章投资分析

第九章：市场的未来

简介目录
Product Code: 62364

The Service Delivery Automation Market size is estimated at USD 39.00 billion in 2025, and is expected to reach USD 130.13 billion by 2030, at a CAGR of 27.25% during the forecast period (2025-2030).

Service Delivery Automation - Market - IMG1

Automation enables digitally equipped enterprises or businesses to transform their service delivery and operations, bringing cost savings, accuracy, and increased productivity. It generates valuable data, facilitating smarter and faster decision-making by optimizing current processes and operations and predicting when, where, and how to provide new products and services.

Key Highlights

  • The market for service delivery automation is expanding due to the growing adoption of a digital workforce and the functional advantages of automation solutions for business process automation across various end-user sectors.
  • Market vendors enhance their offerings by adding new features such as automation lifecycle management, workload management, credential management, SLA-based automation, Citrix automation, and new data APIs, attracting new industries looking for higher operational and security capabilities.
  • Smart process automation, big data, IoT, integration with other tools, and an increase in the adoption of service automation tools are the primary factors driving automation's growth. Furthermore, automation can create many jobs, driving demand for skilled workforces in different industries.
  • However, the need for more skilled professionals to develop and manage automation processes might hinder this market's growth as new technologies get introduced exponentially. There is a need to re-skill the aging workforce to keep pace with automation's evolution.
  • The COVID-19 pandemic positively impacted the market as online retail sales increased. Furthermore, using artificial intelligence (AI) and machine learning (ML), innovation leaders and business pioneers can develop the best frameworks for everything from staffing to finance and development to production.

Service Delivery Automation Market Trends

Retail and Consumer Goods to Dominate the Market

  • With decreasing expected delivery times and increasing order volumes, automating the retail process can reduce costs and speed up order handling. Retailers and e-commerce organizations are turning to autonomous mobile robots (AMRs) to meet growing customer demands and increase operational efficiencies.
  • These robots select, move, and organize goods inside distribution centers without human assistance, using vision cameras, sensors, integrated warehouse maps, and execution software systems to carry out various tasks.
  • Amazon's warehouse robots are also an effective way to reduce the demand for manual labor and provide an excellent example of how the retail sector is adopting service delivery automation. These robots are primarily used for heavy lifting, package retrieval, transportation, and other duties within the establishment. The market for robots is expected to expand shortly due to the increasing usage of the Internet of Things, artificial intelligence, and machine learning in the warehouse sector.
  • The e-commerce industry uses most warehouse robots as demand for same-day delivery or pickup increased with COVID-19 changing customer purchasing behavior, leading customers to prefer online ordering.

Asia-Pacific to Witness the Highest Growth

  • Asia Pacific area continues to be a significant market for automated service delivery. Due to large- and medium-sized businesses' increasing acceptance of automation, the Asia-Pacific market is expanding healthily.
  • The explosion of digital technology adoption and the transition to Industry 4.0 are now affecting the Asian manufacturing industry. Leasing models are being produced by several robot manufacturers with the express purpose of accelerating the adoption of the robot by small- to medium-sized manufacturers.
  • The rising need to automate accounting and process management is what is causing automation to expand in India. BFSI, telecom, and the healthcare industries in India were among the first to implement automation technologies.
  • One of the significant advancements in the banking sector is automation. It has evolved into a crucial technological advancement that has an impact on the financial industry. In the nation, some banks have already automated some of their banking procedures.

Service Delivery Automation Industry Overview

The market for service delivery automation is fragemented, with a number of major players vying for dominance. As companies increasingly seek to cut costs and improve customer satisfaction, automation services are in high demand, leading to growth in the industry and increased competition. Some of the key players in this market include Blueprism, Nice Systems, and IBM, all of which offer services that benefit a variety of industries. To expand their global outreach and tap into new markets, many vendors in the service delivery automation market are using merger and acquisition strategies..

In January 2023, UiPath announced significant upgrades to their platform, allowing customers to modernize their software testing practices by migrating testing to the UiPath Business Automation Platform. With streamlined and comprehensive software testing natively available to all customers, UiPath enables CIOs and IT decision-makers to save costs by consolidating and automating testing in a single platform. This development demonstrates UiPath's commitment to providing innovative and efficient solutions to its clients and further solidifies its position as a major player in the service delivery automation market.

In October 2022, Blue Prism announced a collaboration with SS&C to deliver a comprehensive intelligent automation package that combines robotic process automation (RPA), business process management (BPM), artificial intelligence (AI), and no-code services. This portfolio enables businesses to scale across the entire organization, unify the workforce, and improve customer, employee, and user journeys through the use of cutting-edge technologies like process intelligence, artificial intelligence (AI)/machine learning (ML), and intelligent document processing (IDP).

Additional Benefits:

  • The market estimate (ME) sheet in Excel format
  • 3 months of analyst support

TABLE OF CONTENTS

1 INTRODUCTION

  • 1.1 Study Assumptions and Market Definition
  • 1.2 Scope of the Study

2 RESEARCH METHODOLOGY

3 EXECUTIVE SUMMARY

4 MARKET INSIGHTS

  • 4.1 Market Overview
  • 4.2 Industry Attractiveness - Porter's Five Forces Analysis
    • 4.2.1 Bargaining Power of Suppliers
    • 4.2.2 Bargaining Power of Consumers
    • 4.2.3 Threat of New Entrants
    • 4.2.4 Intensity of Competitive Rivalry
    • 4.2.5 Threat of Substitutes
  • 4.3 Impact of COVID-19 on the Market

5 MARKET DYNAMICS

  • 5.1 Market Drivers
    • 5.1.1 Need for Operational Efficiency
    • 5.1.2 Cost-cutting Across Industries
  • 5.2 Market Restraints
    • 5.2.1 Lack of Skilled Personnel

6 MARKET SEGMENTATION

  • 6.1 By Type
    • 6.1.1 IT Process Automation
    • 6.1.2 Business Process Automation
  • 6.2 By Organization Size
    • 6.2.1 Large Enterprises
    • 6.2.2 Small & Medium Enterprises (SMEs)
  • 6.3 By End-user Industry
    • 6.3.1 BFSI
    • 6.3.2 IT
    • 6.3.3 Telecommunication and Media
    • 6.3.4 Hospitality and Transportation
    • 6.3.5 Retail and Consumer Goods
    • 6.3.6 Healthcare and Pharmaceuticals
    • 6.3.7 Manufacturing and Logistics
    • 6.3.8 Other End-User Industries
  • 6.4 By Geography
    • 6.4.1 North America
    • 6.4.2 Europe
    • 6.4.3 Asia Pacific
    • 6.4.4 Latin America
    • 6.4.5 Middle East and Africa

7 COMPETITIVE LANDSCAPE

  • 7.1 Company Profiles
    • 7.1.1 Automation Anywhere Inc.
    • 7.1.2 Uipath SRL
    • 7.1.3 IPsoft Inc.
    • 7.1.4 Blue Prism
    • 7.1.5 Xerox Corporation
    • 7.1.6 NICE Systems Ltd
    • 7.1.7 Celaton Limited
    • 7.1.8 Automation Anywhere Inc.
    • 7.1.9 Arago GmbH
    • 7.1.10 Accenture Inc.
    • 7.1.11 AutomationEdge Technologies Inc.

8 INVESTMENT ANALYSIS

9 FUTURE OF THE MARKET