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市场调查报告书
商品编码
1643223

智慧顾问：市场占有率分析、产业趋势与统计、成长预测（2025-2030 年）

Smart Advisor - Market Share Analysis, Industry Trends & Statistics, Growth Forecasts (2025 - 2030)
出版日期: | 出版商: Mordor Intelligence | 英文 120 Pages | 商品交期: 2-3个工作天内

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简介目录

智慧顾问市场规模预计在 2025 年为 83.5 亿美元，预计到 2030 年将达到 207.4 亿美元，预测期内（2025-2030 年）的复合年增长率为 19.96%。

智慧顾问-市场-IMG1

理解自然语言并用于为最终用户完成所有电子任务的应用程式称为智慧顾问程式。智慧顾问提供营运资料以便做出更好的决策。 Smart Advisor 是一个智慧搜寻引擎，可让代理商存取多个企业的知识库。此外，它还使知识库管理员和聊天机器人内容创建者能够在代理与客户聊天时进行协作。

主要亮点

  • 新冠疫情期间，通报了多起金融诈骗案例，导致世界各国政府因诈欺索赔而损失数十亿美元。金融科技公司已经提出了创新工具来打击这些诈骗行为。英国政府与金融科技公司 Quantexa 合作推出了名为「Spotlight」的自动尽职调查工具。 Spotlight 使我们能够收集大量资料并为这些资料点提供风险指标。
  • 网路犯罪的增加对智慧顾问市场提出了挑战。毕马威最近的一项调查指出，网路安全风险将成为近期组织发展的最大威胁。这将对根据访客在聊天中提出的问题向代理商提供即时帮助的软体的安全性产生影响。一项研究发现，网路犯罪透过消费者资料外洩、金融犯罪、市场运作和智慧财产权盗窃，每年造成全球经济 4,700 亿美元的损失。
  • 无论在任何领域，要成功经营企业都需要财务顾问。医疗保健产业是采用智慧建议来提高业务绩效的产业之一。具有分析能力的公司正在解决一些最迫切的医疗保健需求。由于需要更多的资料集成，因此储存、查询和分析临床资料目前很麻烦。这些商业情报公司为决策者提供了正确的工具来评估资源利用率并找到规模经济。
  • 2023 年 1 月，客户和员工参与对话式 AI 领域的全球领导者之一 Creative Virtual 发布了一份买家指南，旨在帮助您在今年做出聊天机器人购买决策。本深入指南包含一个比较表，用于评估对话式 AI 解决方案的功能。对话式人工智慧专家与附加元件机器人供应商的不同之处在于，他们的核心产品是一个对话式人工智慧平台，并且他们在提供非常成功的虚拟代理和聊天机器人解决方案方面有着良好的记录。
  • 房地产公司也在寻求技术进步来深入了解买家的投资组合。正在使用诸如适当的智慧型文件处理器 (IDP) 之类的工具来将更多资料推送到所需的最终系统，几乎不需要人工干预。人工智慧对各种文件类型的深入了解将使其能够做出有利可图的交易和财务决策。

智慧顾问市场趋势

预计零售领域将大量采用智慧顾问解决方案。

  • 机器人顾问和被动投资等自动化工具正在吸引投资者。这就是顾问转向资料分析来改善客户体验的原因。 Live Connections 等智慧顾问应用程式可协助您在数位时代进行行销、业务开发和潜在客户开发开发。
  • 财务顾问（FA）经常需要协助来应对即时的市场变化和客户需求。为了弥补这一差距，下一代 AI/ML 技术对于开发智慧解决方案至关重要。这些由人工智慧驱动的智慧顾问工具能够扫描多个资料来源以获取市场资料、事件和新闻。这些工具还可以同时管理许多客户的投资组合，并确定客户生活事件，例如社群媒体足迹。这使 FA 能够更快地分析关键的市场洞察并及时采取行动以降低风险并提高投资收益。
  • 咨询公司跨国合作以拓展业务。 2022 年 12 月，印度软体和服务公司国家协会（NASSCOM）与新南威尔斯州政府经济发展局（简称 NSW）合作，为印度科技公司组织路演，展示其在澳洲的商业和投资机会。
  • 2022 年 10 月 - Access Fintech 与德勤合作，帮助金融机构努力遵守即将出台的综合审核追踪条例 (CAT)。使用 Access Fintech 的 CAT 错误解决工作流程，客户可以轻鬆地以结构化的方式调查和协作处理错误，从而避免受到经济处罚。
  • 在Accenture进行的一项调查中，十分之八的顾问承认，使用一站式平台或将应用程式数位化到单一萤幕上将提高效率。研究指出，未来三年顾问的生产力将提高三到七倍。

预计欧洲市场将大幅成长

  • 整个欧洲的金融科技活动正在蓬勃发展。根据麦肯锡的报告，定价和客户体验是消费者选择金融科技银行的主要原因。欧洲银行依赖与一系列金融科技在业务和付款等关键领域的合作。金融科技业在欧洲僱用了超过一百万人，具有巨大的成长潜力。截至 2022 年 6 月，欧洲金融科技总价值约为 4,530 亿美元。
  • 根据 Finch Capital 的洞察，欧洲有超过 250 家金融科技公司专门从事 KYC 合规工作，超过 300 家金融科技公司提供成本管理软体。西班牙政府通过了《Start-Ups法》，以鼓励创业并使该国对外国投资者和创造性思想者更具吸引力。儘管与欧洲邻国法国和德国相比，西班牙的金融科技市场仍处于发展阶段，但欧盟为西班牙金融科技公司提供了一个相当吸引力的机会。
  • 2022 年 1 月，荷兰银行投资了 Raka，该公司为零售和商业客户提供自行车保险。对电动车日益增长的需求促使荷兰银行创投公司 (ABN AMRO Ventures) 进行投资。这将使 Raka 进一步实现其成为欧洲领先的绿色行动保险科技公司的使命。同时，ABM AMRO 将透过提供世界级的数位服务来扩大客户群，帮助客户过渡到更永续的生活。

智慧顾问产业概览

智慧顾问市场竞争激烈，参与者众多。一些知名的智慧顾问公司赢得了客户的信任并占据了市场主导地位。为了在商业上取得成功，顾问必须在资料主导的分析和主导驱动的讨论之间找到适当的平衡。 Smart Advisor 解决方案处理敏感的公司资料，因此资料保护成为一个问题。这就是为什么客户更喜欢提供智慧顾问解决方案的老字型大小企业。该服务的知名提供者包括 Egain、IBM 和 Cisco。

  • 2023 年 5 月 - Creative Virtual 是主要企业之一，致力于帮助企业为客户、员工和客服中心代理提供无缝、个性化的数位支持，该公司发布了其 V-PersonTM 技术的新版本 Gluon。 Gluon 版本为 Creative Virtual 的 V-PortalTM 和 V-Person 产品套件提供支持，提供了新的技术功能和改进的使用者体验。
  • 2022 年 9 月 - eGain 与 Feet Management 合作，透过提供集中的全通路知识中心来改变客户服务体验。 eGain Knowledge Hub 凭藉知识管理专业知识和与主要 CRM 系统的轻鬆连接，为该车队管理公司的全球服务客服中心的代理商提供 19 种语言的支援。

其他福利：

  • Excel 格式的市场预测 (ME) 表
  • 3 个月的分析师支持

目录

第 1 章 简介

  • 研究假设和市场定义
  • 研究范围

第二章调查方法

第三章执行摘要

第四章 市场动态

  • 市场概况
  • 市场驱动因素
    • 智慧客户参与需求激增
    • 医疗保健领域对自动化成本管理的需求
    • 与云端运算整合的网站和行动应用程式日益普及
  • 市场限制
    • 缺乏认知、资讯和作为 Analytics 插件的可得性
  • 产业价值链分析
  • 产业吸引力-波特五力分析
    • 新进入者的威胁
    • 购买者/消费者的议价能力
    • 供应商的议价能力
    • 替代品的威胁
    • 竞争对手之间的竞争强度
  • COVID-19 市场影响评估

第五章 新兴科技趋势

第六章 市场细分

  • 按产品
    • 软体
    • 服务
  • 按行业
    • BFSI
    • 零售
    • 旅游与饭店
    • 政府
    • 其他最终使用者（医疗保健、消费性电子产品）
  • 按地区
    • 北美洲
    • 欧洲
    • 亚太地区
    • 世界其他地区

第七章 竞争格局

  • 公司简介
    • IBM Corporation
    • eGain Corporation
    • Creative Virtual Pvt. Ltd
    • CX Company Limited
    • 24/7 Customer Inc.
    • Nuance Communications Inc.
    • Artificial Solutions International AB
    • Next IT Corporation
    • Speakoit Inc.
    • Codebaby Corporation

第八章投资分析

第九章 市场机会与未来趋势

简介目录
Product Code: 70299

The Smart Advisor Market size is estimated at USD 8.35 billion in 2025, and is expected to reach USD 20.74 billion by 2030, at a CAGR of 19.96% during the forecast period (2025-2030).

Smart Advisor - Market - IMG1

An application program that is used to understand the natural language and complete all the electronic tasks for an end user is called the smart advisor program. A smart advisor provides operational data for better decision-making. A smart advisor is an intelligent search engine that gives agents access to the knowledge bases of multiple businesses. Additionally, it allows knowledge base managers and chatbot content creators to collaborate while agents chat with clients.

Key Highlights

  • Many instances of financial fraud were reported during the COVID-19 pandemic, resulting in fraud claims costing governments worldwide billions of dollars. The Fintech companies started to move towards innovative tools to handle these frauds. UK Govt., in collaboration with fintech company Quantexa, launched "Spotlight," an automated due-diligence tool. Using Spotlight, a lot of data can be collected, and risk indicators can be provided against those data points, resulting in a better informed and timely award decision.
  • Increasing cybercrimes are posing challenges to the smart advisor market. A recent KPMG survey identified cyber security risk as the biggest threat to the organization's growth in the near future. This will impact the security of software that help agents in real time based on what the visitor is asking in the chat. A survey revealed cybercrime costs the global economy USD 470 billion in annual losses due to consumer data breaches, financial crimes, market manipulation, and intellectual property theft.
  • A financial counselor is necessary for successful business operations in every area. The healthcare sector is one industry implementing smart advice for improved performance. Companies that have analytical capacity handle the most urgent healthcare demands. Storage, query, and analysis of clinical data are currently tricky due to the need for more data consolidation. These Business Intelligence companies provide decision-makers with the right tools to assess the use of resources and find economies of scale.
  • In January 2023, Creative Virtual, one of the global leaders in conversational AI for customer and employee engagement, published a buyer's guide written to assist with chatbot purchasing decisions in the current year. The in-depth guide includes a comparison chart that evaluates the capabilities of conversational AI solutions. A conversational AI specialist differs from an add-on bot vendor, and their core product is their conversational AI platform and established history of delivering highly successful virtual agent and chatbot solutions.
  • Real estate companies also look forward to technological advancements to gain valuable insights into buyer portfolios. Tools like the suitable intelligent document processor (IDP) are being used to feed more data into desired end systems with little to no manual intervention. AI's in-depth knowledge of various document types will equip the company to make profitable deals and financial decisions.

Smart Advisor Market Trends

The Retail Segment is Expected to Witness Significant Adoption for Smart Advisor Solutions.

  • Automated tools like robo-advisors and passive investing are attracting investors. Therefore advisors are switching to data analytics to improve the client experience. Smart advisor applications like Live Connections help advisors to approach marketing, business development, and lead generation in the digital age.
  • Financial Advisors (FA) often need help to keep up with real-time market changes and client needs. To overcome this gap, next-gen AI/ML technologies are becoming essential in developing intelligent solutions. These AI-powered smart advisor tools can scan multiple data sources for market data, events, and news. These tools also manage numerous client portfolios simultaneously, like social media footprints, to determine their life events. Thus, FA can analyze critical market insights more quickly and take timely action to reduce risk or improve returns on investment.
  • Advisory firms are collaborating across borders for business expansion. In December 2022, the National Association of Software and Services Companies (NASSCOM) partnered with New South Wales Government's economic development, called NSW, to organize roadshows for Indian technology companies to highlight business and investment opportunities in Australia.
  • October 2022 - AccessFintech joined hands with Deloitte to assist financial institutions in their struggle to comply with the impending Consolidated Audit Trail regulation (CAT). By using AccesssFintech's CAT Error Resolution workflow, Clients will be saved from monetary penalties as it will be easy to investigate errors and collaborate in a structured manner.
  • In a survey conducted by Accenture, eight in ten advisors accepted that using a one-stop platform or digitalizing applications into a single screen would help improve their efficiency. The research pointed out that this would boost advisor productivity three to seven times in the next three years.

European Market is Expected to Grow Significantly

  • Fintech activity is expanding throughout Europe. According to a report by Mckinsey, pricing and customer experience are the top reasons for banking with fintech, for consumers, as per the survey. European banks rely on various fintech collaborations in major sectors, including operations and payments. Fintech Sector creates more than 1 million jobs across Europe, with huge potential for growth. Fintechs in Europe represented a total valuation of almost 453 billion USD as of June 2022.
  • According to Finch Capital insights, more than 250 fintech businesses specialize in KYC compliance in Europe, while more than 300 provide cost management software. Spain's government passed the Startups Law to encourage entrepreneurship and make the country more appealing to foreign investors and creative thinkers. Although Spain's Fintech market is less developed than its European neighbors France and Germany, the EU offers intriguing potential for Spanish Fintechs.
  • In January 2022, ABN Amro invested in Laka, a bicycle insurance provider for retail and commercial customers. The growing demand for e-mobility prompted ABN AMRO Ventures to invest. This will assist Laka in its mission to become the top green mobility insurtech in Europe. On the other side, ABM AMRO will increase its clientele by providing world-class digital services and assisting them in making the switch to a more sustainable way of life.

Smart Advisor Industry Overview

The smart advisor market is highly competitive because of many players. Some prominent smart advisory companies are dominating the market with their trust among customers. The advisors must find the appropriate balance of data-driven analytics and empathetically-driven discussions to be successful in the business. Data protection is a problem as smart advisor solutions handle the firm's sensitive data. Customers, therefore, favor well-established companies for smart adviser solutions. Some of the known players in this service are eGain, IBM, Cisco, and more.

  • May 2023 - Creative Virtual, one of the leading conversational AI companies that enables businesses to deliver seamless, personalized digital support to customers, employees, and contact center agents, released Gluon, a new version of its V-PersonTM technology. Powering Creative Virtual's V-PortalTM and V-Person product suites, the Gluon release has new technical capabilities and provides a better user experience.
  • September 2022 - eGain partners with Feet Management company to provide a centralized omnichannel knowledge hub to transform their customer service experience. With its knowledge management expertise and ease of connection with leading CRM systems, eGain Knowledge Hub will support agents in 19 languages in service contact centers across the globe for this fleet management company.

Additional Benefits:

  • The market estimate (ME) sheet in Excel format
  • 3 months of analyst support

TABLE OF CONTENTS

1 INTRODUCTION

  • 1.1 Study Assumptions and Market Definition
  • 1.2 Scope of the Study

2 RESEARCH METHODOLOGY

3 EXECUTIVE SUMMARY

4 MARKET DYNAMICS

  • 4.1 Market Overview
  • 4.2 Market Drivers
    • 4.2.1 Burgeoning Demand for Intelligent Customer Engagement
    • 4.2.2 Demand for Automation for Cost Management in the Healthcare
    • 4.2.3 Increasing Penetration of Websites and Mobile Applications Integrated with Cloud Computing
  • 4.3 Market Restraints
    • 4.3.1 Lack of Awareness and Information and Availability as add-in Under Analytics
  • 4.4 Industry Value Chain Analysis
  • 4.5 Industry Attractiveness - Porter's Five Forces Analysis
    • 4.5.1 Threat of New Entrants
    • 4.5.2 Bargaining Power of Buyers/Consumers
    • 4.5.3 Bargaining Power of Suppliers
    • 4.5.4 Threat of Substitute Products
    • 4.5.5 Intensity of Competitive Rivalry
  • 4.6 Assessment on the Impact of COVID-19 on the Market

5 EMERGING TECHNOLOGY TRENDS

6 MARKET SEGMENTATION

  • 6.1 By Offerings
    • 6.1.1 Software
    • 6.1.2 Services
  • 6.2 By End-user Verticals
    • 6.2.1 BFSI
    • 6.2.2 Retail
    • 6.2.3 Travel and Hospitality
    • 6.2.4 Government
    • 6.2.5 Other End-user Verticals (Healthcare and Consumer Electronics)
  • 6.3 Geography
    • 6.3.1 North America
    • 6.3.2 Europe
    • 6.3.3 Asia Pacific
    • 6.3.4 Rest of the World

7 COMPETITIVE LANDSCAPE

  • 7.1 Company Profiles
    • 7.1.1 IBM Corporation
    • 7.1.2 eGain Corporation
    • 7.1.3 Creative Virtual Pvt. Ltd
    • 7.1.4 CX Company Limited
    • 7.1.5 24/7 Customer Inc.
    • 7.1.6 Nuance Communications Inc.
    • 7.1.7 Artificial Solutions International AB
    • 7.1.8 Next IT Corporation
    • 7.1.9 Speakoit Inc.
    • 7.1.10 Codebaby Corporation

8 INVESTMENT ANALYSIS

9 MARKET OPPORTUNITIES AND FUTURE TRENDS