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市场调查报告书
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1644297

内容服务平台：市场占有率分析、产业趋势与统计、成长预测（2025-2030 年）

Content Services Platforms - Market Share Analysis, Industry Trends & Statistics, Growth Forecasts (2025 - 2030)
出版日期: | 出版商: Mordor Intelligence | 英文 100 Pages | 商品交期: 2-3个工作天内

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简介目录

内容服务平台市场规模预计在 2025 年为 781.4 亿美元，预计到 2030 年将达到 1,449.3 亿美元，预测期内（2025-2030 年）的复合年增长率为 13.15%。

内容服务平台-市场-IMG1

推动内容服务平台市场发展的关键因素是社交、行动、分析和云端 (SMAC) 技术的日益普及以及企业内数位内容的激增。

主要亮点

  • 内容服务平台 (CSP) 是一套整合的内容相关解决方案和工具，它们共用标准应用程式介面 (API) 和储存库，以支援多种企业级内容消费情境。这是传统企业内容管理 (ECM) 系统的下一步发展。
  • 由于许多组织都已实现无纸化办公，或让员工进行远距办公，或两者兼而有之，将文件和纸张存放在办公室的实体柜子和盒子里是不切实际的。云端基础的文件管理系统具有节省成本的优势。前期基础设施投资显着减少，并且易于与第三方共用、扩展和整合。因此，越来越多的中小型企业开始采用云端基础的解决方案来简化成本和营运。
  • 此外，案例管理系统（也称为客户管理系统）可协助组织追踪满足患者需求和提供计划和服务所需的所有资料。医疗保健公司正在针对各种案例管理采用整改解决方案，从而对全球案例管理解决方案市场的成长产生正面影响。
  • 在医疗保健产业，如果您的组织需要遵守《健康保险互通性与课责法案》（HIPAA），那么最好选择与您有业务伙伴协议（BAA）的供应商的个案管理系统。 BAA 在组织和供应商之间建立了有关受保护的健康资讯的隐私、安全、传输、储存和使用的合约协议。
  • 仅将文件储存在组织的共用磁碟机上不足以满足行业合规标准。记录管理策略不仅仅是一项法律义务，它对于组织的资讯生命週期至关重要。组织层级的策略控制如何建立、储存、共用、追踪和保护资讯。

内容服务平台市场趋势

本地模式具有优势

  • 预计在预测期内，内部部署模型将对市场成长做出重大贡献。在本地部署 CSP 解决方案需要企业进行更高的前期投资，但与云端部署不同，其成本不需要在拥有期间内增加。
  • 如今，可以透过行动装置轻鬆存取公司资料。这导致业务相关人员之间的资料传输增加，增加了网路攻击和资料遗失的风险。因此，与客户个人资料相关的安全性问题是选择内部部署而不是云端部署的一个主要原因。这种采用方式正在大型企业中蔓延。
  • 例如，根据Cisco，到2022年全球消费者IP流量资料量预计将达到每月Exabyte，复合年增长率为27%。
  • 此外，俄罗斯行动互联网的资料传输量也在增加。 2021年，行动资料流程量流量较去年与前一年同期比较成长131%。
  • 内部部署允许使用者将其解决方案保留在内部，并以适合其组织的方式发展。内部部署解决方案位于您自己的基础架构、IT 部门或其他资源上，您可以维护和发展该解决方案。内部部署意味着您可以成为内部的 ECM 解决方案专家，并且可以为您的使用者在本地对解决方案进行任何更改或增强。
  • 此外，在印度等国家，对组织资讯的完整性、机密性和可用性的威胁呈指数级增长。因此，必须注重提供基于业务风险方法的标准化资讯安全模型，以建立、实施、操作、监控、审查、维护和改善客户的整体资讯安全。

预计亚太地区将占据较大市场占有率

  • 由于印度和中国等开发中国家中经济体的资料流量不断增加，预计亚太地区的市场将快速成长，因此需要组织的资料和资讯量将快速增加。
  • 此外，在日本等国家，由于人口老化和人口减少，人们越来越担心生产力和劳动力短缺，这推动了各行业的数位化。此外，日本政府也计划在2026年日本国立檔案馆新馆开放时，将大部分公共文件转为数位化管理，旨在防止阻碍政府发展的记录保存问题。
  • 该地区的云端运算应用正在快速成长，预计将对预测期内的市场成长产生积极影响。此外，新加坡是亚太地区 (APAC) 云端运算最发达的地区之一。在亚洲云端运算协会（ACCA）最新发布的云端运算就绪指数（CRI）中，中国超越香港，夺得榜首。此外，新加坡政府预计将在预测期内将大部分 IT 系统迁移到商业云端服务，以持续努力更快、更便宜地提供公民服务。预计这将对市场成长产生积极影响。
  • 随着上市公司寻求改善其数位化倡议，公共云设施在该地区呈现出显着的发展势头。内容服务平台已经成为企业如何运作以变得更加灵活并对客户做出更快回应的核心。各组织也正在共同努力优化实施效率并确保良好的客户体验。
  • 数位转型已迅速成为多个国家的首要任务，随着越来越多的公司实施正式策略来支持这项工作，数位转型正在快速推进。

内容服务平台产业概览

内容服务平台市场竞争适中，由几家大公司组成。目前，只有极少数大公司在市场占有率上占据主导地位。内容服务平台市场的一些主要企业包括 Hyland、OpenText、Box、Laserfiche、Adobe、IBM、Nuxeo 和 Objective。这些拥有较大市场份额的主要企业正致力于扩大海外基本客群。这些公司正在利用策略合作行动来提高市场占有率并增强盈利。

2022 年 8 月，Open Text 宣布将向销售团队 AppExchange 新增三种新的解决方案。这使得 AppExchange 上提供的解决方案总合达到六种，使各种规模的客户都能从开放文字内容服务平台的管治、生产力和效率中受益。 OpenText Core Content 使用与 Salesforce 等程式整合的 SaaS 平台来促进现代化工作，协助公司管理他们的资讯。

2022 年 6 月，Box Inc. 宣布在 Salesforce AppExchange 上增强 Box for Salesforce 集成，使公司能够将 Box 用作 Salesforce 中基于签名的流程和工作流程的内容管理解决方案。 Box Sign 让客户可以直接从 Salesforce 发送 Box 檔案以供签署。此版本还包含新功能和开发人员工具，使合作者可以更轻鬆地从任何地方签订和执行协议。

其他福利：

  • Excel 格式的市场预测 (ME) 表
  • 3 个月的分析师支持

目录

第 1 章 简介

  • 研究假设和市场定义
  • 研究范围

第二章调查方法

第三章执行摘要

第四章 市场洞察

  • 市场概况
  • 产业吸引力－波特五力分析
    • 供应商的议价能力
    • 消费者议价能力
    • 新进入者的威胁
    • 竞争对手之间的竞争
    • 替代品的威胁
  • 市场驱动因素
    • SMAC 技术的应用日益广泛
    • 企业数位内容的兴起
    • 情境化使用者体验的需求
  • 市场限制
    • 资料隐私和安全问题
  • 评估新冠肺炎对产业的影响

第五章 市场区隔

  • 按组件
    • 解决方案/软体
      • 文件和记录管理
      • 资料撷取
      • 工作流程管理
      • 资讯安全与管治
      • 案件管理
      • 其他解决方案
    • 服务
      • 整合与部署
      • 咨询
      • 支援和维护
  • 依部署类型
    • 本地
    • 云
  • 按组织规模
    • 中小型企业
    • 大型企业
  • 按最终用户产业
    • BFSI
    • 政府及公共机构
    • 医疗保健和生命科学
    • 资讯科技/通讯
    • 运输和物流
    • 其他最终用户产业
  • 按地区
    • 北美洲
    • 欧洲
    • 亚太地区
    • 拉丁美洲
    • 中东和非洲

第六章 竞争格局

  • 公司简介
    • IBM Corporation
    • Microsoft Corporation
    • OpenText Corporation
    • Box Inc.
    • Oracle Corporation
    • Hyland Software Inc.
    • Laserfiche Inc.
    • Hewlett Packard Enterprise（Micro Focus）
    • Adobe Systems Inc.
    • M-Files Inc.
    • Newgen Software Technologies Limited
    • Fabasoft AG
    • Everteam SAS
    • DocuWare Corporation
    • Alfresco Software Inc.

第七章投资分析

第 8 章：市场的未来

简介目录
Product Code: 70649

The Content Services Platforms Market size is estimated at USD 78.14 billion in 2025, and is expected to reach USD 144.93 billion by 2030, at a CAGR of 13.15% during the forecast period (2025-2030).

Content Services Platforms - Market - IMG1

The major factors driving the content services platform market include the growing adoption of social, mobile, analytics, and cloud (SMAC) technologies and the proliferation of digital content across enterprises.

Key Highlights

  • Content service platforms (CSP) are an integrated set of content-related solutions and tools that share standard application programming interfaces (APIs) and repositories to support multiple enterprise-level content usage. They are the next evolutionary phase of traditional enterprise content management (ECM) systems.
  • Many organizations are going paperless, having remote employees, or both, making it unrealistic to keep documents and paperwork in physical filing cabinets or boxes in an office. A cloud-based document management system offers cost-saving benefits. It reduces substantial initial capital investment in infrastructure and provides easy sharing, scalability, and integration with third parties. Due to this, SMEs are increasingly adopting cloud-based solutions to streamline their costs and operations.
  • Further, case management systems, also called client management systems, help an organization track all the necessary data to meet constituent needs and provide them with programs and services. Healthcare enterprises are deploying rectification solutions for a variety of case management, positively impacting the growth of the global case management solution market.
  • In the healthcare industry, if an organization needs to comply with the Health Insurance Portability and Accountability Act (HIPAA), it may want to choose a case management system from a vendor that will sign a Business Associates Agreement (BAA). A BAA establishes a contractual agreement between an organization and the vendor regarding the privacy, security, transmission, storage, and use of protected health information.
  • Storing files on an organization's shared drive is insufficient to meet industry compliance standards. Beyond legal mandates, records management strategy is vital to an organization's information life cycle. The strategy at an organizational level will govern how information is created, stored, shared, tracked, and protected.

Content Services Platforms Market Trends

The On-premises Deployment Mode Holds a Dominant Position

  • The on-premises deployment type is anticipated to contribute to the market growth during the forecast period significantly. On-premise deployment of CSP solutions requires initial high investment by organizations, though it does not require incremental costs throughout the ownership, as in the cloud deployment type.
  • Nowadays, corporate data can be accessed effortlessly from mobile devices; this has raised the amount of data transfer between business parties and has increased the risks of cyber-attacks and data losses. Therefore, security concerns associated with customers' private data are an important reason for the selection of on-premises deployment over the cloud. These kinds of implementations are widespread across large-sized enterprises.
  • For instance, according to Cisco Systems, in 2022, worldwide consumer IP traffic data volume was expected to reach 333 exabytes per month at a 27% compound annual growth rate.
  • Moreover, Russia's volume of data transferred via mobile internet continuously increased. In 2021, the mobile data traffic volume increased by 131% compared to the previous year.
  • Deploying on-premises allows users to keep the solution in-house and grow the solution as it makes sense for the organization. An on-premises solution lives on one's infrastructure, IT department, or other resources and maintains and evolves one's solution. An on-premises deployment means one can become the in-house expert on ECM solutions, and changes and enhancements to one's solution are at the user's fingertips.
  • Moreover, the threats to the integrity, confidentiality, and obtainability of organization information are increasing exponentially in countries such as India. Thus, it has become mandatory to focus on providing a standardized information security model based on a business risk approach to establish, implement, operate, monitor, review, maintain, and improve overall information security for customers.

Asia-Pacific is Expected to Gain Significant market Share

  • In the Asia-Pacific region, the market is anticipated to witness rapid growth, owing to the increasing data traffic and rapidly growing data and information that needs to be organized in economically developing countries, such as India and China.
  • Also, the increasing concern about productivity and shortage of labor with a greying and shrinking population in countries like Japan is driving such nations toward digitalization in every sector. In addition, the Japanese government plans to shift toward digital management of most public records by the time the new National Archives of Japan building opens in 2026, aiming to prevent the record management problems that have hindered the growth of the government.
  • Cloud adoption in the region is increasing at a rapid pace, which is expected to impact the market growth over the forecast period positively. Moreover, Singapore is one of the most cloud-ready regions in Asia-Pacific (APAC). It overtook the position of Hong Kong in the latest iteration of the Asia Cloud Computing Association's (ACCA) Cloud Readiness Index (CRI). Additionally, Singapore's government is anticipated to move the bulk of its IT systems to commercial cloud services over the forecast period in ongoing efforts to deliver citizen services faster and cheaper. This is anticipated to impact the market growth positively.
  • Public cloud facilities have achieved enormous momentum in the region as companies are trying to improve their digital initiatives. Content service platforms have become the essence of how companies function nowadays to attain higher company agility and meet their clients. Organizations are also collaborating to optimize implementation efficiency and ensure excellent client experience.
  • Digital transformation is rapidly becoming a top priority in multiple countries and moving rapidly as a greater number of companies are implementing formal strategies to support their efforts.

Content Services Platforms Industry Overview

The Content Services Platforms Market is moderately competitive and consists of several major players. Few of these major players currently dominate the market in terms of market share. Some major companies in the Content Services Platforms Market include Hyland, OpenText, Box, Laserfiche, Adobe, IBM, Nuxeo, and Objective, among others. These influential players with a noticeable share in the market are concentrating on expanding their customer base across foreign countries. These businesses leverage strategic collaborative actions to improve their market percentage and enhance profitability.

In August 2022, OpenText announced the addition of three new solutions to the Salesforce AppExchange. This brought the total number of AppExchange offerings to six and enabled customers of any size to benefit from the governance, productivity, and efficiency of the OpenText content services platform. OpenText Core Content uses a SaaS platform that interfaces with programs like Salesforce to facilitate modern work to assist enterprises in managing information.

In June 2022, Box Inc. announced the enhancement of the Box for Salesforce integration on the Salesforce AppExchange, enabling customers to use Box as the content management solution for signature-based processes and workflows in Salesforce. Customers can send Box files for signature directly from Salesforce by utilizing the capability of Box Sign. New features and developer tools that make it simple for joint customers to establish and execute agreements from any location are also a part of this edition.

Additional Benefits:

  • The market estimate (ME) sheet in Excel format
  • 3 months of analyst support

TABLE OF CONTENTS

1 INTRODUCTION

  • 1.1 Study Assumptions and Market Definition
  • 1.2 Scope of the Study

2 RESEARCH METHODOLOGY

3 EXECUTIVE SUMMARY

4 MARKET INSIGHT

  • 4.1 Market Overview
  • 4.2 Industry Attractiveness - Porter's Five Forces Analysis
    • 4.2.1 Bargaining Power of Suppliers
    • 4.2.2 Bargaining Power of Consumers
    • 4.2.3 Threat of New Entrants
    • 4.2.4 Intensity of Competitive Rivalry
    • 4.2.5 Threat of Substitute Products
  • 4.3 Market Drivers
    • 4.3.1 Increasing Adoption of SMAC Technologies
    • 4.3.2 Increase of Digital Content across the Enterprises
    • 4.3.3 Demand for Delivering Contextualized User Experience
  • 4.4 Market Restraints
    • 4.4.1 Data Privacy and Security Concerns
  • 4.5 Assessment of the Impact of COVID-19 on the Industry

5 MARKET SEGMENTATION

  • 5.1 By Component
    • 5.1.1 Solutions/Software**
      • 5.1.1.1 Document and Records Management
      • 5.1.1.2 Data Capture
      • 5.1.1.3 Workflow Management
      • 5.1.1.4 Information Security and Governance
      • 5.1.1.5 Case Management
      • 5.1.1.6 Other Solutions
    • 5.1.2 Services**
      • 5.1.2.1 Integration and Deployment
      • 5.1.2.2 Consulting
      • 5.1.2.3 Support and Maintenance
  • 5.2 By Deployment Type
    • 5.2.1 On-Premises
    • 5.2.2 Cloud
  • 5.3 By Organization Size
    • 5.3.1 Small and Medium-Sized Enterprises
    • 5.3.2 Large Enterprises
  • 5.4 By End-user Industry Vertical
    • 5.4.1 BFSI
    • 5.4.2 Government and Public Sector
    • 5.4.3 Healthcare and Life Sciences
    • 5.4.4 IT and Telecom
    • 5.4.5 Transportation and Logistics
    • 5.4.6 Other End-user Industry Verticals
  • 5.5 Geography
    • 5.5.1 North America
    • 5.5.2 Europe
    • 5.5.3 Asia-Pacific
    • 5.5.4 Latin America
    • 5.5.5 Middle East and Africa

6 COMPETITIVE LANDSCAPE

  • 6.1 Company Profiles
    • 6.1.1 IBM Corporation
    • 6.1.2 Microsoft Corporation
    • 6.1.3 OpenText Corporation
    • 6.1.4 Box Inc.
    • 6.1.5 Oracle Corporation
    • 6.1.6 Hyland Software Inc.
    • 6.1.7 Laserfiche Inc.
    • 6.1.8 Hewlett Packard Enterprise (Micro Focus)
    • 6.1.9 Adobe Systems Inc.
    • 6.1.10 M-Files Inc.
    • 6.1.11 Newgen Software Technologies Limited
    • 6.1.12 Fabasoft AG
    • 6.1.13 Everteam SAS
    • 6.1.14 DocuWare Corporation
    • 6.1.15 Alfresco Software Inc.

7 INVESTMENT ANALYSIS

8 FUTURE OF THE MARKET