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市场调查报告书
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1850371

现场服务管理（FSM）：市场占有率分析、产业趋势、统计数据和成长预测（2025-2030 年）

Field Service Management (FSM) - Market Share Analysis, Industry Trends & Statistics, Growth Forecasts (2025 - 2030)
出版日期: | 出版商: Mordor Intelligence | 英文 150 Pages | 商品交期: 2-3个工作天内

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简介目录

预计到 2025 年，现场服务管理市场规模将达到 56.4 亿美元，到 2030 年将扩大到 96.8 亿美元，复合年增长率为 11.39%。

现场服务管理 (FSM)-市场-IMG1

人工智慧驱动的调度、物联网驱动的预测性维护以及5G驱动的连接技术的快速普及推动了市场成长，这些技术共同缩短了服务週期，提高了首次修復率。为了获得更大的灵活性、更低的资本成本和更便捷的集成，企业正在将工作负载迁移到云端，而高阶分析技术正在重塑技术人员调度和库存规划。供应商正在拓展合作伙伴生态系统，加速实施服务和特定产业扩展，从而为软体和服务供应商开闢新的收益来源。现场服务管理市场也受惠于设备即服务（EaaS）等经常性收益模式，这些模式将一次性产品销售转化为长期服务协议，从而巩固客户关係。

全球现场服务管理 (FSM) 市场趋势与洞察

公共产业和电讯对即时技术人员可视性的需求

公共产业和电讯公司面临着缩短停电时间和满足日益增长的客户期望的压力。能够即时传输位置、活动和资产资料的现场平台可以缩短决策週期，并在现场部署过程中节省 30-40% 的时间。物联网赋能的状态监控透过优先处理真正的故障风险来减少现场服务次数，而整合的行动应用程式则可以在现场显示检查清单、示意图和零件库存。随着更多资产点需要维护，电网现代化计画和光纤升级将推动更广泛的部署。

大规模5G部署增加了现场复杂性。

5G大型基地台和小型基地台的密集部署增加了网路元件的数量，使得路由规划和备件管理更加复杂。电信现场团队现在可以在他们安装的5G线路上使用高清视讯支援和AR迭加功能，使初级技术人员能够在远端专家的指导下完成高级任务。随着网路覆盖范围的扩大，通讯业者正在寻求现场服务管理市场的解决方案，以便能够管理每个区域的数千个站点，并平衡外包团队和内部员工的工作。

公共部门的网路安全和资料主权障碍

公共产业、交通运输机构和医疗保健提供者必须在国界范围内管理营运数据，并遵守严格的违规通知法律。诸如《欧洲资料管治法案》之类的框架，强制要求在地化和控制措施证明，往往会减缓云端功能状态管理（FSM）的普及。拥有区域託管、精细存取控制和认证加密的供应商最有能力克服这些障碍。

细分市场分析

到2024年，本地部署将占现场服务管理市场份额的57%，这反映了大型企业已建成的基础设施和严格的资料管理策略。儘管成长放缓，但与本地部署相关的现场服务管理市场规模仍将持续成长，因为未来十年内，现有设施的维护工作仍在继续。

然而，云端平台正以14.2%的复合年增长率成长，并赢得了大多数新计画。较低的推出成本、快速部署和自动功能更新对正在扩展行动办公室团队的企业极具吸引力。其丰富的API环境简化了与CRM、ERP和物联网系统的集成，并逐步取代客製化的本地部署方案。

拥有全球服务网络和复杂多品牌资产组合的大型企业，将在 2024 年占据 66% 的收入份额。这些公司通常会在基本调度的基础上迭加现场服务管理市场分析，以推动各全部区域的持续改善。

中小企业是成长最快的群体，复合年增长率高达 13.5%。经济实惠的 SaaS 版本和引导式入门指南让用户轻鬆上手。随着核心工单流程的日益成熟，中型企业开始添加物联网远端检测和客户门户，这不仅扩大了现场服务管理市场规模，还透过减少差旅和加快结算週期实现了投资回报。

现场服务管理市场按部署类型（本地部署、云端部署）、组织规模（大型企业、中小企业）、FSM解决方案和服务类型（解决方案、服务）、最终用户产业（设施管理（硬体维修和软体设施管理）、IT和电讯、其他）以及地区进行细分。市场预测以美元（USD）计价。

区域分析

到2024年，北美将占全球收入的34%，这主要得益于早期采用者和成熟的合作伙伴生态系统。服务供应商正面临劳动力短缺问题，四分之一的建筑业从业人员年龄超过55岁，这推动了对人工智慧调度和承包商市场的需求。随着越来越多的公司采用北美託管的SaaS环境并集中管治，云端采用率也不断上升。

亚太地区正以15.2%的复合年增长率快速成长。在日益工业化的经济体中，为了因应不断上涨的工资，现场作业正在数位化；而已开发国家则正在部署民用5G网路和无人机，以便触及偏远地区的资产。在香港，一项5G-AR试验将作业时间缩短了30-40%，证明了其在更大区域推广中的投资回报率。政府的智慧城市津贴将进一步加速以资产为中心的现场服务管理市场应用的投入。

欧洲占据了相当大的市场份额，这主要得益于製造业和公共产业的推动。严格的GDPR法规提高了对资料居住和加密的要求，促使一些买家转向本地或混合部署。永续性要求也在影响供应商的选择，路线优化对于减少车辆排放变得越来越重要。 GAIA-X等倡议正在推动自主云端产品的发展，并促进欧盟跨境现场服务管理市场在合规驱动下的扩张。

其他福利：

  • Excel格式的市场预测（ME）表
  • 3个月的分析师支持

目录

第一章 引言

  • 研究假设和市场定义
  • 调查范围

第二章调查方法

第三章执行摘要

第四章 市场情势

  • 市场概览
  • 市场驱动因素
    • 公共产业和通讯业工程师需要即时可视性
    • 大规模5G部署增加了现场的复杂性。
    • 推动脱碳进程将促进智慧电錶和电动车充电桩的安装。
    • 加速人工智慧驱动的排班，以应对劳动力老化问题
    • 创造持续收益来源的OEM服务模式
    • 远距工作安全规则有助于基于扩增实境技术的远端援助
  • 市场限制
    • 公共部门的网路安全和资料主权障碍
    • 棕地工厂传统ERP/OT整合的复杂性
    • 中小企业的初始订阅和变更管理成本
    • 跨境监管碎片化阻碍了人工智慧的普及应用。
  • 监理展望
  • 波特五力分析
    • 供应商的议价能力
    • 买方的议价能力
    • 新进入者的威胁
    • 替代品的威胁
    • 竞争对手之间的竞争
  • 宏观经济衝击（包括新冠疫情和供应链）的影响
  • 现场应用案例的演进（AR/VR、预测性维护、自动化）
  • 买家必备分析

第五章 市场规模与成长预测

  • 依部署类型
    • 本地部署
    • 云
  • 按组织规模
    • 大公司
    • 小型企业
  • 按FSM解决方案和服务类型
    • 解决方案
      • 调度、派车和路线优化
      • 服务合约管理
      • 工单管理
      • 客户管理
      • 库存管理
      • 其他软体（收费、发票、保固）
    • 服务（整合、实施、支援）
  • 最终用户
    • 设施管理（硬体维修和软体设施管理）
    • 资讯科技和通讯
    • 医疗保健和生命科学
    • 能源和公共产业
    • 石油和天然气
    • 製造业
    • 运输/物流
    • 房地产及其他
  • 按地区
    • 北美洲
      • 美国
      • 加拿大
      • 墨西哥
    • 南美洲
      • 巴西
      • 阿根廷
      • 智利
      • 秘鲁
      • 其他南美洲
    • 欧洲
      • 德国
      • 英国
      • 法国
      • 义大利
      • 西班牙
      • 其他欧洲地区
    • 亚太地区
      • 中国
      • 日本
      • 韩国
      • 印度
      • 澳洲
      • 纽西兰
      • 其他亚太地区
    • 中东和非洲
      • 阿拉伯聯合大公国
      • 沙乌地阿拉伯
      • 土耳其
      • 南非
      • 其他中东和非洲地区

第六章 竞争情势

  • Strategic Developments
  • Vendor Positioning Analysis
  • 公司简介
    • Oracle Corp.（Oracle Field Service）
    • Salesforce Inc.（Field Service）
    • Microsoft Corp.（Dynamics 365 Field Service）
    • SAP SE（Coresystems）
    • IFS AB
    • ServiceMax Inc.（PTC）
    • ServicePower PLC
    • Trimble Inc.
    • FieldAware US Inc.
    • Accruent LLC（Fortive）
    • Zinier Inc.
    • simPRO Group Pty Ltd.
    • OverIT SpA
    • Praxedo SA
    • KloudGin Inc.
    • Jobber
    • FieldEZ Technologies
    • ProntoForms Corp.
    • Zuper Inc.
    • KloudGin Inc.

第七章 市场机会与未来展望

简介目录
Product Code: 63875

The field service management market size is valued at USD 5.64 billion in 2025 and is forecast to expand to USD 9.68 billion by 2030, reflecting an 11.39% CAGR.

Field Service Management (FSM) - Market - IMG1

Growth stems from rapid adoption of AI-assisted scheduling, IoT-enabled predictive maintenance, and 5G-powered connectivity that jointly compress service cycle times and improve first-time fix rates. Organisations are shifting workloads to the cloud to secure flexibility, lower capital expense, and easier integrations, while advanced analytics reshape technician dispatch and inventory planning. Vendors are widening partner ecosystems to accelerate implementation services and industry-specific extensions, opening fresh revenue pools for both software and services providers. The field service management market also benefits from recurring revenue models such as Equipment-as-a-Service, which convert one-time product sales into long-life service contracts and lock in customer relationships.

Global Field Service Management (FSM) Market Trends and Insights

Real-time Technician Visibility Needs across Utilities And Telecom

Utilities and telecom operators are under pressure to cut outage durations and meet rising customer expectations. Field platforms that stream live location, job status, and asset data shorten decision cycles, delivering 30-40% time savings in live deployments . IoT-enabled condition monitoring reduces truck rolls by prioritising genuine failure risks, while integrated mobile apps surface checklists, schematics, and parts availability onsite. Broader roll-out is set to intensify as grid modernisation programmes and fibre upgrades multiply asset points needing service.

Large-scale 5G Roll-outs Raising Field Complexity

5G macro- and small-cell densification multiplies network elements, making route planning and spares management far more intricate. Telecom field teams now access high-definition video support and AR overlays via the same 5G links they install, letting junior technicians handle advanced tasks with remote expert guidance . As coverage accelerates, operators demand field service management market solutions that can orchestrate thousands of sites per region and balance outsourced crews with in-house staff.

Cyber-security & Data-sovereignty Barriers in Public Sector

Utilities, transport agencies, and healthcare providers must keep operational data inside national borders and comply with stringent breach-notification laws. Frameworks such as the European Data Governance Act mandate localisation and proof of control, often delaying cloud FSM deployments. Vendors with region-specific hosting, granular access controls, and certified encryption overcome these hurdles fastest.

Other drivers and restraints analyzed in the detailed report include:

  1. Decarbonisation Push Driving Smart-Meter & EV-Charger Installs
  2. Ageing Workforce Accelerating AI-assisted Scheduling
  3. Legacy ERP/OT Integration Complexity in Brownfield Plants

For complete list of drivers and restraints, kindly check the Table Of Contents.

Segment Analysis

On-premise installations held 57% of the field service management market in 2024, reflecting sunk infrastructure and tight data-control policies among large enterprises. The field service management market size linked to on-premise deployments will still expand, albeit slowly, as maintenance of existing estates persists through the decade.

Cloud platforms, however, are growing at a 14.2% CAGR and capture most net-new projects. Lower start-up costs, rapid provisioning, and automatic feature updates appeal to organisations scaling mobile workforces. API-rich environments simplify integration with CRM, ERP, and IoT stacks, gradually eclipsing bespoke on-premise customisations.

Large enterprises commanded 66% revenue in 2024 thanks to global service footprints and complex multi-brand asset portfolios. These accounts often layer field service management market analytics atop base scheduling to drive continuous improvement across regions.

SMEs are the fastest-growing cohort at 13.5% CAGR. Affordable SaaS editions and guided onboarding demystify adoption. Once core work-order flows mature, midsize firms add IoT telemetry and customer portals, widening the field service management market size while proving ROI through reduced travel and quicker invoice cycles.

Field Service Management Market is Segmented by Deployment Type (On-Premise, Cloud), Organization Size (Large Enterprises, Small and Medium Enterprises), FSM Solution and Service Type (Solutions, Services), End-User Vertical (Facilities Management (Hard-FM and Soft-FM), IT and Telecom, and More), Geography. The Market Forecasts are Provided in Terms of Value (USD).

Geography Analysis

North America generated 34% of global revenue in 2024, sustained by early adopter enterprises and well-developed partner ecosystems. Service providers face mounting labour shortages-one quarter of construction staff exceed 55 years of age, which intensifies demand for AI scheduling and contractor marketplaces. Cloud adoption also rises as enterprises standardise on North America-hosted SaaS environments to centralise governance.

Asia-Pacific is expanding at a 15.2% CAGR. Industrialising economies digitise field work to offset rising wages, while advanced nations deploy private 5G and drones to reach remote assets. In Hong Kong, a 5 G-AR pilot delivered 30-40% task-time reductions, proving ROI for broader regional roll-outs. Government smart-city grants further accelerate spending on asset-centric field service management market applications.

Europe holds a substantial share, driven by manufacturing and utilities. Strict GDPR rules elevate data-residency and encryption demands, nudging some buyers toward local or hybrid deployments. Sustainability mandates also shape vendor selection, with route optimisation prized for lowering fleet emissions. Initiatives such as GAIA-X boost sovereign-cloud offers, enabling compliant scaling of the field service management market across EU borders.

  1. Oracle Corp. (Oracle Field Service)
  2. Salesforce Inc. (Field Service)
  3. Microsoft Corp. (Dynamics 365 Field Service)
  4. SAP SE (Coresystems)
  5. IFS AB
  6. ServiceMax Inc. (PTC)
  7. ServicePower PLC
  8. Trimble Inc.
  9. FieldAware US Inc.
  10. Accruent LLC (Fortive)
  11. Zinier Inc.
  12. simPRO Group Pty Ltd.
  13. OverIT S.p.A.
  14. Praxedo SA
  15. KloudGin Inc.
  16. Jobber
  17. FieldEZ Technologies
  18. ProntoForms Corp.
  19. Zuper Inc.
  20. KloudGin Inc.

Additional Benefits:

  • The market estimate (ME) sheet in Excel format
  • 3 months of analyst support

TABLE OF CONTENTS

1 INTRODUCTION

  • 1.1 Study Assumptions and Market Definition
  • 1.2 Scope of the Study

2 RESEARCH METHODOLOGY

3 EXECUTIVE SUMMARY

4 MARKET LANDSCAPE

  • 4.1 Market Overview
  • 4.2 Market Drivers
    • 4.2.1 Real-time Technician Visibility Needs across Utilities and Telecom
    • 4.2.2 Large-scale 5G Roll-outs Raising Field Complexity
    • 4.2.3 Decarbonization Push Driving Smart-Meter and EV-Charger Installs
    • 4.2.4 Ageing Workforce Accelerating AI-assisted Scheduling
    • 4.2.5 OEM Servitization Models Creating Recurring Revenue Streams
    • 4.2.6 Remote-work Safety Rules Fueling AR-based Remote Assistance
  • 4.3 Market Restraints
    • 4.3.1 Cyber-security and Data-sovereignty Barriers in Public Sector
    • 4.3.2 Legacy ERP/OT Integration Complexity in Brownfield Plants
    • 4.3.3 Up-front Subscription and Change-management Costs for SMEs
    • 4.3.4 Cross-border Regulatory Fragmentation Hindering AI Dispatch
  • 4.4 Regulatory Outlook
  • 4.5 Porter's Five Forces Analysis
    • 4.5.1 Bargaining Power of Suppliers
    • 4.5.2 Bargaining Power of Buyers
    • 4.5.3 Threat of New Entrants
    • 4.5.4 Threat of Substitutes
    • 4.5.5 Intensity of Competitive Rivalry
  • 4.6 Impact of Macroeconomic Shocks (incl. COVID-19 and Supply Chain)
  • 4.7 Field Use-Case Evolution (AR/VR, Predictive Maintenance, Automation)
  • 4.8 Buyer Imperatives Analysis

5 MARKET SIZE AND GROWTH FORECASTS (VALUE)

  • 5.1 By Deployment Type
    • 5.1.1 On-premise
    • 5.1.2 Cloud
  • 5.2 By Organization Size
    • 5.2.1 Large Enterprises
    • 5.2.2 Small and Medium Enterprises
  • 5.3 By FSM Solution and Service Type
    • 5.3.1 Solutions
      • 5.3.1.1 Scheduling, Dispatch and Route Optimization
      • 5.3.1.2 Service Contract Management
      • 5.3.1.3 Work-order Management
      • 5.3.1.4 Customer Management
      • 5.3.1.5 Inventory Management
      • 5.3.1.6 Other Software (Billing, Invoicing, Warranty)
    • 5.3.2 Services (Integration, Implementation, Support)
  • 5.4 By End-User Vertical
    • 5.4.1 Facilities Management (Hard-FM and Soft-FM)
    • 5.4.2 IT and Telecom
    • 5.4.3 Healthcare and Life Sciences
    • 5.4.4 Energy and Utilities
    • 5.4.5 Oil and Gas
    • 5.4.6 Manufacturing
    • 5.4.7 Transportation and Logistics
    • 5.4.8 Real Estate and Others
  • 5.5 By Geography
    • 5.5.1 North America
      • 5.5.1.1 United States
      • 5.5.1.2 Canada
      • 5.5.1.3 Mexico
    • 5.5.2 South America
      • 5.5.2.1 Brazil
      • 5.5.2.2 Argentina
      • 5.5.2.3 Chile
      • 5.5.2.4 Peru
      • 5.5.2.5 Rest of South America
    • 5.5.3 Europe
      • 5.5.3.1 Germany
      • 5.5.3.2 United Kingdom
      • 5.5.3.3 France
      • 5.5.3.4 Italy
      • 5.5.3.5 Spain
      • 5.5.3.6 Rest of Europe
    • 5.5.4 Asia-Pacific
      • 5.5.4.1 China
      • 5.5.4.2 Japan
      • 5.5.4.3 South Korea
      • 5.5.4.4 India
      • 5.5.4.5 Australia
      • 5.5.4.6 New Zealand
      • 5.5.4.7 Rest of Asia-Pacific
    • 5.5.5 Middle East and Africa
      • 5.5.5.1 United Arab Emirates
      • 5.5.5.2 Saudi Arabia
      • 5.5.5.3 Turkey
      • 5.5.5.4 South Africa
      • 5.5.5.5 Rest of Middle East and Africa

6 COMPETITIVE LANDSCAPE

  • 6.1 Strategic Developments
  • 6.2 Vendor Positioning Analysis
  • 6.3 Company Profiles (includes Global level Overview, Market level overview, Core Segments, Financials as available, Strategic Information, Products and Services, and Recent Developments)
    • 6.3.1 Oracle Corp. (Oracle Field Service)
    • 6.3.2 Salesforce Inc. (Field Service)
    • 6.3.3 Microsoft Corp. (Dynamics 365 Field Service)
    • 6.3.4 SAP SE (Coresystems)
    • 6.3.5 IFS AB
    • 6.3.6 ServiceMax Inc. (PTC)
    • 6.3.7 ServicePower PLC
    • 6.3.8 Trimble Inc.
    • 6.3.9 FieldAware US Inc.
    • 6.3.10 Accruent LLC (Fortive)
    • 6.3.11 Zinier Inc.
    • 6.3.12 simPRO Group Pty Ltd.
    • 6.3.13 OverIT S.p.A.
    • 6.3.14 Praxedo SA
    • 6.3.15 KloudGin Inc.
    • 6.3.16 Jobber
    • 6.3.17 FieldEZ Technologies
    • 6.3.18 ProntoForms Corp.
    • 6.3.19 Zuper Inc.
    • 6.3.20 KloudGin Inc.

7 MARKET OPPORTUNITIES AND FUTURE OUTLOOK

  • 7.1 White-space and Unmet-need Assessment