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市场调查报告书
商品编码
1691659
汽车道路救援系统的全球市场:各服务形式,各车辆类型,供应商,各地区,机会,预测,2018年~2032年Vehicle Roadside Assistance Market Assessment, By Service Type, By Vehicle Type, By Provider, By Region, Opportunities and Forecast, 2018-2032F |
全球汽车道路救援市场规模预计将从 2024 年的 301.1 亿美元增长到 2032 年的 446.3 亿美元,2024-2032 年预测期内的复合年增长率为 5.04%。近年来,市场不断增长,由于汽车保有量的增加、汽车维护意识的增强和技术的进步,预计未来几年将保持稳步扩张。
道路救援在确保车辆发生故障、事故等情况时能及时获得援助,为驾驶员提供安全和便利方面发挥着至关重要的作用。该服务透过最大限度地减少停机时间、提高客户满意度和及时解决问题来延长车辆的使用寿命,从而推动预测期内全球汽车道路救援市场的成长。
随着科技的发展,道路救援市场也不断成长。人工智慧和远端资讯处理的兴起正在改变这个行业,使服务更有效率、更回应。人工智慧系统可以预测潜在的车辆问题,提供即时诊断并促进主动服务调度,从而显着减少回应时间并提高服务品质。随着人们对能源效率和永续实践的认识日益提高,各行各业越来越关注其营运中的类似方面。透过使用环保车辆进行调度、优化路线以减少燃料消耗以及采用节能技术,公司在降低成本的同时减少了对环境的影响。由于环境法规的日益严格以及消费者对绿色解决方案的需求,永续实践变得越来越重要。
此外,该市场对于希望利用日益增长的可靠高效服务需求的新进入者俱有吸引力。新进业者正在利用最新的技术发展,在人工智慧驱动系统、即时诊断和网路连线汽车技术等应用领域提供创新且具竞争力的解决方案。推动这一市场进入的因素包括:道路上车辆数量的不断增加、消费者对快速可靠援助的期望不断提高、以及这一不断扩张的行业存在显着的成长潜力。
例如,2024 年 11 月,Service Easy Technology Private Limited(GoMechanic)推出了一项名为 Top Assist 的全新路边援助服务,旨在为印度各地的车主提供全面支援。该服务旨在透过在各种情况下提供帮助来提高驾驶员的便利性和安全性。
本报告提供全球汽车道路救援系统市场相关调查,提供市场概要,以及各服务形式,各车辆类型,供应商,各地区趋势,及加入此市场的主要企业的简介等资讯。
Global vehicle roadside assistance market is projected to witness a CAGR of 5.04% during the forecast period 2024-2032, growing from USD 30.11 billion in 2024 to USD 44.63 billion in 2032. The market has experienced growth in recent years and is expected to maintain a steady expansion in the coming years owing to rising vehicle ownership, increasing awareness regarding vehicle maintenance, and technological advancement.
Roadside assistance plays an important role in providing safety and convenience to drivers by ensuring timely help in case of vehicle breakdown, accident, or any other service. This service offers minimum downtime, enhances customer satisfaction, and improves vehicle longevity by addressing issues promptly, driving the global vehicle roadside assistance market growth in the forecast period.
The roadside assistance market is experiencing growth with the development of technology. The rise in artificial intelligence and telematics has transformed the industry, making service more efficient and responsive. AI-driven systems can predict potential vehicle issues, offer real-time diagnostics, and facilitate proactive service dispatch, which significantly minimizes response times and improves the quality of service. As awareness towards energy efficiency and sustainable practices is gaining importance, the industry is showing increasing focus on aspects of the same in operations. Companies are adopting eco-friendly vehicles for service dispatch, optimizing routes to reduce fuel consumption, and incorporating energy-saving technologies, thereby reducing their environmental footprint while cutting costs. Sustainable practices have become increasingly important due to stricter environmental regulations and consumer demand for green solutions.
In addition, the market attracts new entrants who want to seize on the increased demand for highly dependable and efficient services. New entrants use the latest technological developments to offer innovative competitive solutions with applications like AI-driven systems, real-time diagnostics, and connected vehicle technologies. Their entry into the market is driven by the increasing number of vehicles on the road, rising consumer expectations for swift and dependable assistance, and the potential for significant growth in this expanding industry.
For instance, in November 2024, Service Easy Technology Private Limited (GoMechanic) launched a new roadside assistance service called Top Assist, aimed at providing comprehensive support for vehicle owners across India. This service is designed to enhance the convenience and safety of drivers by helping in various situations.
Technological Advancements Drive Roadside Assistance Market Demand
The emerging innovation in technology is pushing the efficacy of roadside assistance to become even more efficient and effective. It has changed industry in a very significant way by integrating AI and connected vehicle technologies. Predictive maintenance, real-time diagnostics, proactive service dispatch, limiting response time, and improving quality are made easy by AI-driven systems. Furthermore, connected vehicle technology provides seamless communication between vehicle and roadside assistance providers. Vehicle-to-everything (V2X) communication allows the sharing of important information between the roadside assistance provider and the vehicle. This ensures a faster resolution of any failure and increases the efficiency of the vehicle. The development in technology by the market players is expected to improve roadside assistance even more, and faster support is to be anticipated in case of an emergency. For example, in September 2023, the American Automobile Association, Inc. partnered with Apple Inc. to provide roadside assistance via satellite for iPhone 14 and iPhone 15 customers. It aids those customers who are left stranded without cell phone coverage.
Insurance and Warranty Bundles Fueling the Vehicle Roadside Assistance Market Growth
Roadside assistance services provided in the insurance and warranty packages have helped the market grow enormously. Many insurers and automobile manufacturers provide roadside assistance as an additional or free-of-charge add-on service for their policyholders and customers. This will give added value but also ensure that there will be no inconvenience to the car owner. This creates a comprehensive solution that addresses various aspects of vehicle ownership, proposing the demand for roadside assistance across the globe. Also, by integrating roadside assistance into insurance policies or warranty packages, providers enhance customer convenience and satisfaction, making these services more accessible and appealing. In addition, partnerships between roadside assistance providers and insurance companies have made it easier to develop service packages that cater to specific customer needs and preferences.
For instance, in May 2023, The Progressive Group of Insurance Companies introduced a new Heavy Truck Roadside Assistance (HT RSA) coverage option for its commercial auto policyholders, aimed at enhancing support for truckers on the road.
Towing Service Segment Shows Dominance in the Market
Towing services dominate the roadside assistance sector due to their significant role in a wide scale of vehicle disorders. Towing is inevitable in certain situations where on-the-spot repairs will not be feasible, such as major mechanical malfunctions, an accident, or when a car is stuck in inaccessible locations. This wide applicability makes towing often the first source of help for many drivers affected by emergencies. The growing complexity of modern vehicles further fuels the dominance of towing. Advanced automotive technologies and electric vehicles create many issues that require specialized equipment and expertise that can only be addressed at a repair facility. Towing ensures that vehicles are safely transported to these facilities, where comprehensive diagnostics and repairs can be performed. Companies are integrating advanced software to foster trust, streamline communication and improve customer experience in the industry.
For instance, in December 2024, Dispatch Wrecker Service launched VERT, an innovative software to offer real-time vehicle tracking, improved communication throughout the towing process and enhanced operational efficiency.
Europe Dominates Vehicle Roadside Assistance Market Share
Europe holds a dominant share of the vehicle roadside assistance market due to several reasons including well-developed infrastructure for roadside assistance, supported by a dense road network and highways. European customers also prefer premium and luxury vehicles that tend to be accompanied by roadside assistance packages, which boosts market growth. Moreover, Europe has a strong economy and a high per capita, with people readily adopting roadside assistance services. The region houses several major automobile manufacturers and insurance companies that provide wide-ranging roadside assistance as part of their service packages. This creates harmony between the automotive and insurance industries in ensuring that the customers are treated with an efficient and timely process. Telematics and connected vehicles are also critical factors, these innovations improve the efficiency of service dispatches and the general experience of customers. Furthermore, tight safety measures and a strong customer satisfaction culture also promote the higher use of roadside assistance services in Europe.
For example, in June 2023, Stellantis Europe S.p.A. awarded a five-year roadside assistance contract to RAC Limited, enhancing support for its customers across multiple brands in the United Kingdom and the Republic of Ireland.
Future Market Scenario (2025 - 2032F)
The growing adoption of autonomous and connected cars is anticipated to create lucrative opportunities for vehicle roadside assistance market growth.
The adoption of AI, GPS, telematics, and IoT enhances service efficiency and customer satisfaction, expected to lead to market expansion.
Collaborations and new technologies are expected to foster competitive growth and expand the roadside assistance market.
Rising vehicle ownership and growing awareness regarding comprehensive vehicle maintenance are expected to drive market growth during the forecasted period.
Key Players Landscape and Outlook
Key players in the roadside assistance market compete to gain an edge in terms of the effectiveness of their services, speedy response time, and innovative offerings. The market looks promising, backed by a growing demand for reliable and quality-assured assistance services. Roadside assistance companies are focusing on making their supply chain robust, energy-efficient, and environment-friendly, which will be the future of this industry. The rising technologies and strategic alliances are likely to increase competition in this dynamic market.
In October 2024, Allianz Partners India formed a strategic partnership with CI Metrics to develop advanced AI solutions aimed at enhancing proactive roadside assistance services. This collaboration focuses on integrating CI Metrics' predictive analytics capabilities, particularly in weather forecasting, to improve customer experience and operational efficiency.
All segments will be provided for all regions and countries covered
Companies mentioned above DO NOT hold any order as per market share and can be changed as per information available during research work.