![]() |
市场调查报告书
商品编码
1771443
云端POS的全球市场:各零件,POS类别,部署模型,各组织规模,各终端用户产业,各地区,机会,预测,2018年~2032年Global Cloud Point of Sale (PoS) Market Assessment, By Component, By PoS Type, By Deployment Model, By Organization Size, By End-user Industry, By Region, Opportunities and Forecast, 2018-2032F |
全球云端POS市场预计将从2024年的60.3亿美元成长到2032年的166.5亿美元,在2025-2032年的预测期内,复合年增长率为13.54%。全球云端POS市场正在发展成为数位商务的关键推动力,提供即时交易处理、营运灵活性和增强的客户参与度。随着产业向可扩展的云端原生零售基础设施迈进,对智慧整合POS系统的需求激增。行动支付、人工智慧分析和远端引导解决方案的创新进一步推动了这一发展势头。
随着智慧型手机普及率的提高、网路普及率的提高以及电子商务和全通路零售的兴起,市场正在加速发展。企业正在从传统的基于硬体的系统转向基于弹性订阅的云端系统,这些系统提供高可扩展性、远端连接和内建分析功能。云端系统不仅实现了营运自动化,还能加快入职速度、降低成本并增强客户互动。例如,Axis Bank 于 2023 年 5 月推出了 Sarathi 计画。这项数位入职解决方案让商家可以透过即时验证入职 POS 服务,并在 45 分钟内完成安装,为商家的便利性和业务效率树立了标竿。
此外,基于 AI 的洞察、非接触式支付以及与库存和 CRM 应用程式的无缝整合等更高级功能的不断发展,开闢了更多可能性。随着越来越多的企业(无论大小)利用这些平台在竞争激烈的市场中灵活应对,全球云端 POS 市场有望成为下一代商业基础设施的支柱。
Global cloud point of sale (PoS) market is projected to witness a CAGR of 13.54% during the forecast period 2025-2032, growing from USD 6.03 billion in 2024 to USD 16.65 billion in 2032. The global cloud point of sale (PoS) market is evolving as a critical enabler of digital commerce, offering real-time transaction processing, operational flexibility, and enhanced customer engagement. As industries transition toward scalable, cloud-native retail infrastructures, demand for intelligent and integrated PoS systems is surging. Innovations in mobile payment, AI analytics, and remote onboarding solutions are further propelling this momentum.
The market is accelerating due to growth fueled by rising smartphone adoption, increasing internet penetration, and the emergence of e-commerce and omnichannel retailing. Organizations are transitioning from legacy hardware-based systems to elastic, subscription-based cloud systems that offer high scalability, remote connectivity, and built-in analytics. Apart from automating operations, it accelerates onboarding, reduces costs, and enhances customer interaction. For instance, in May 2023, Axis Bank launched its Sarathi initiative. This digital onboarding solution enables merchants to onboard PoS services with instant authentication and fully install them within 45 minutes, setting the benchmark for merchant convenience and business efficiency.
In addition, advancements in higher-capability features such as AI-based insights, touchless payments, and seamless integration with inventory and CRM applications further expand the potential. With an increasing number of businesses, regardless of size, utilizing these platforms to stay agile in an incredibly competitive market space, the global cloud point of sale (PoS) market has the potential to become the backbone of next-generation commerce infrastructure.
Growing Demand for Omnichannel Retail and Seamless Customer Experience
The retail landscape is changing at a rapid pace, driven by the acceleration of omnichannel retailing, where companies are developing harmonized and standardized customer experiences across mobile, online, and in-store channels. In this rapidly evolving landscape, traditional point-of-sale systems are being replaced by cloud-based platforms that enable the real-time synchronization of inventory, sales, and customer interaction details. This technological revolution is especially vital to the retail and hospitality industries, where business flexibility and responsive customer interaction are essential for competitiveness. PoS on-demand platforms give retailers the agility they need to adapt to changing consumer demand, handle remote business, and implement focused marketing and loyalty programs. Integrated data management, remote operation, real-time reporting, and cloud backup drastically improve business decision-making and response times. As the increasing use of online payments along with the integration of e-commerce becomes more prevalent, cloud point of sale (PoS) is now a focal point of new-age retail business models.
For instance, in April 2025, Oracle Corporation announced an integrated SaaS stack for various restaurant formats to raise the flexibility and operational effectiveness of restaurants. The solution addresses the growing demand for economical, customizable, and scalable cloud-native, multi-business model supportable platforms. The Oracle launch reflects the significant role of cloud-based PoS systems in making intelligent, fast, and networked retail operations possible around the world.
Technological Advancements and Integration with AI and Digital Payments Drive Market Growth
Technological innovation is playing the lead role in shaping the growth of the global cloud PoS market. Cloud-based solutions are no longer limited to transaction processing; they also incorporate AI for predictive analytics, customer insights, and enhanced business efficiency. Integration with digital wallets, contactless payment systems, loyalty platforms, and even central bank digital currencies (CBDCs) is expanding rapidly, capturing the shift towards a more innovative and cashless economy. Cloud-hosted PoS solutions driven by AI are helping businesses to know customers more effectively, staff better, and forecast more accurately. For food businesses, AI-driven PoS software is even now helping with voice ordering and drive-thru automation, significantly improving accuracy and speed.
For example, in February 2025, PAR Technology Corporation introduced AI-driven drive-through automation for fast-service restaurants, revolutionizing the way food chains interact with customers. The application of AI in PoS solutions, besides optimizing business processes, enables brands to address labor gaps and meet growing customer expectations. As AI becomes more affordable and accessible, its implementation on cloud PoS systems spurs innovation and adoption globally.
Retail and Consumer Goods Segment Dominates Global Cloud Point of Sale Market Share
The retail and consumer goods segment currently leads the global market for cloud point-of-sale (PoS) solutions and is poised to maintain its position in the next forecast period. Demand growth in real-time tracking of inventory, value-added payment processing, and customer-focused engagement drives the leadership of this industry. As customer requirements for faster, omnichannel purchasing keep increasing, cloud-based PoS solutions give retailers the flexibility to run online and offline stores under a single control and operational management visibility. Whether small businesses or big chains, retailers are leaving behind outdated PoS solutions and switching to cloud-based solutions to reap benefits in terms of scalability, affordability, and integration simplicity with other business applications such as CRM, ERP, and online store platforms. Additionally, the emergence of e-wallets, contactless mobile payments, and digital reward schemes has made cloud PoS a strategic necessity for retail businesses seeking to stay competitive in a technology-driven world.
For instance, in May 2023, Toast, Inc. collaborated with Deliverect to integrate food delivery businesses' online orders into their POS systems. This partnership enables retailers, particularly those in the food and beverage sector, to manage large volumes of online and offline transactions more effectively, achieve higher customer satisfaction, and gain actionable insights into sales patterns. As the industry has seen a significant focus on customer experience, operational agility, and evidence-based decision-making, the retail and consumer goods category remains the highest revenue contributor in the cloud PoS market.
North America Registers Global Cloud Point of Sale Market Size
North America boasts the most significant global market share for cloud Point of Sale (PoS). It continues to lead with its more robust digital backbone, high rate of adoption for cloud technologies, and robust foundation of top PoS solution vendors. Businesses throughout the continent, particularly in the U.S. and Canada, have adopted cloud PoS platforms to facilitate transaction-free transactions, enhance consumer experiences, and support omnichannel store formats. The region's dominance is also complemented by substantial investment in technology innovation, a well-developed e-commerce platform, and a growing demand for contactless and mobile payments. Additionally, regulatory push towards digital payments and growing use of real-time analytics by business enterprises have propelled the mass adoption of PoS.
For example, in May 2024, UK telecoms operator EE collaborated with Aptos and introduced an innovative cloud-based PoS platform throughout all its 400+ UK stores. Although this example illustrates the technical innovation in the UK, the company has set a benchmark that most North American retailers are closely following, demonstrating how best practices around the world inspire and empower North America's leadership. By maintaining persistent innovation, early adoption patterns, and a robust retail and fintech corporate backbone, North America is well-positioned to maintain its dominance in the global cloud point of sale (PoS) market in the coming few years.
Impact of U.S. Tariffs on Global Cloud Point of Sale (PoS) Market
While U.S. tariffs have had a more general impact on international tech and hardware markets, their immediate effect on the cloud Point of Sale (PoS) market is limited but significant. Foreign-imported hardware pieces such as touchscreen screens, chipsets, and payment terminals have added production and deployment costs to PoS solution providers, particularly those that import from China and Southeast Asia. This has led some companies to rethink their supply chains and investigate domestic or tariff-free zones for production. While software-driven PoS platforms continue to expand based on the cloud-native platform, any further trade tension would break affordability and hinder rollout in cost-conscious markets. Therefore, even though it is not a major disruptor, U.S. tariffs marginally influence pricing dynamics and supply tactics in the global cloud PoS market.
Key Players Landscape and Outlook
The global cloud point of sale (PoS) market is highly fragmented, comprising a mix of large and small technology firms, specialty providers, and emerging players competing to deliver innovative, scalable, and customizable solutions. Major players are constantly innovating by embracing AI, machine learning, and real-time analytics to deliver seamless payment processing, efficient stock management, and effective customer relationship management for companies operating in the retail, hospitality, and quick-service restaurant industries. Besides, digital currency acceptance innovation is defining market forces. For instance, in May 2023, Pine Labs, together with ICICI Bank, facilitated the acceptance of payment in digital rupee on its PoS platform in several Indian cities. This initiative aims to promote safer, government-backed digital payment solutions that attract future-proof merchants and fintech adopters.
In the coming times, the future of this market is highly optimistic. Customers will experience increased synchronization with e-commerce sites, real-time data analysis, and enhanced security features. For small businesses and retailers, using cloud PoS not only saves costs on infrastructure but also improves responsiveness in a competitive business environment. Parallel to this, investors and stakeholders are observing the growing trend towards software-as-a-service (SaaS) billing, mobile deployments, and local customizations that align with local payment and compliance requirements. Briefly put, while companies prioritize digital transformation in their agendas, the diversified cloud PoS market is facilitating heterogeneous, innovative, and flexible solutions that reconfigure the future of global business.
All segments will be provided for all regions and countries covered
Companies mentioned above DO NOT hold any order as per market share and can be changed as per information available during research work.
All segments will be provided for all regions and countries covered
Companies mentioned above DO NOT hold any order as per market share and can be changed as per information available during research work.