查看购物车
  • Traditional Chinese
  • English
  • Japanese
客户经验管理的全球市场 - 市场占有率，规模，趋势，产业分析:各分析工具，各接触点，各部署，各最终用途，各地区，市场区隔预测(2023年～2032年)
市场调查报告书
商品编码
1238751

客户经验管理的全球市场 - 市场占有率，规模，趋势，产业分析:各分析工具，各接触点，各部署，各最终用途，各地区，市场区隔预测(2023年～2032年)

Customer Experience Management Market Share, Size, Trends, Industry Analysis Report, By Analytical Tools ; By Touch Point; By Deployment; By End Use; By Region; Segment Forecast, 2023-2032
出版日期: | 出版商: Polaris Market Research | 英文 116 Pages | 商品交期: 最快1-2个工作天内

价格

全球客户经验管理的市场规模，预计至2032年达到485亿6,000万美元。

本报告提供全球客户经验管理市场调查，市场概要，市场规模和预测，趋势，促进因素、阻碍因素，各分析工具、各接触点、各部署、各最终用途、各地区等的分析，再加上企业简介等资讯。

目录

第1章 简介

  • 报告的说明
    • 调查的目的
    • 市场范围
    • 前提条件
  • 利害关係者

第2章 摘要整理

  • 市场概况

第3章 调查手法

  • 概要
    • 资料探勘
  • 资讯来源
    • 一次资讯
    • 二次资讯

第4章 全球客户经验管理市场洞察

  • 客户经验管理 - 产业的概述
  • 客户经验管理市场动态
    • 促进因素和机会
    • 阻碍因素与课题
  • 波特的五力分析
    • 供给企业谈判力
    • 新加入厂商的威胁
    • 买方议价能力
    • 替代品的威胁
    • 现有企业间的竞争力
  • 大环境分析
  • 客户经验管理产业趋势
  • 价值链分析
  • COVID-19影响分析

第5章 全球客户经验管理市场:各分析工具

  • 主要调查结果
  • 简介
    • 全球客户经验管理市场，各分析工具(2019年～2032年)
  • EFM软体
    • 全球客户经验管理市场，EFM各类软体，各地区(2019年～2032年)
  • 语音分析
    • 全球客户经验管理市场，语音分析，各地区(2019年～2032年)
  • 文本分析
    • 全球客户经验管理市场，文本分析，各地区(2019年～2032年)
  • Web分析、内容管理
    • 全球客户经验管理市场，Web分析、内容管理，各地区(2019年～2032年)
  • 其他
    • 全球客户经验管理市场，其他，各地区(2019年～2032年)

第6章 全球客户经验管理市场:各部署

  • 主要调查结果
  • 简介
    • 全球客户经验管理市场，各部署(2019年～2032年)
  • 云端
    • 全球客户经验管理市场，云端，各地区(2019年～2032年)
  • 内部部署
    • 全球客户经验管理市场，内部部署，各地区(2019年～2032年)

第7章 全球客户经验管理市场:各最终用途

  • 主要调查结果
  • 简介
    • 全球客户经验管理市场，各最终用途(2019年～2032年)
  • BFSI
    • 全球客户经验管理市场，BFSI，各地区(2019年～2032年)
  • 零售
    • 全球客户经验管理市场，零售，各地区(2019年～2032年)
  • 医疗保健
    • 全球客户经验管理市场，医疗保健，各地区(2019年～2032年)
  • IT、电信
    • 全球客户经验管理市场，IT、电信，各地区(2019年～2032年)
  • 製造
    • 全球客户经验管理市场，製造，各地区(2019年～2032年)
  • 政府、能源、公共产业
    • 全球客户经验管理市场，政府、能源、公共产业，各地区(2019年～2032年)
  • 建设、不动产、物业管理
    • 全球客户经验管理市场，建设、不动产、物业管理，各地区(2019年～2032年)
  • 服务事业
    • 全球客户经验管理市场，各服务产业，各地区(2019年～2032年)
  • 其他
    • 全球客户经验管理市场，其他，各地区(2019年～2032年)

第8章 全球客户经验管理市场:各接触点类型

  • 主要调查结果
  • 简介
    • 全球客户经验管理市场，各接触点类型(2019年～2032年)
  • 商店、分店
    • 全球客户经验管理市场，商店、分店，各地区(2019年～2032年)
  • 客服中心
    • 全球客户经验管理市场，客服中心，各地区(2019年～2032年)
  • 社群媒体平台
    • 全球客户经验管理市场，社群媒体各平台，各地区(2019年～2032年)
  • 电子邮件
    • 全球客户经验管理市场，电子邮件，各地区(2019年～2032年)
  • 行动
    • 全球客户经验管理市场，行动，各地区(2019年～2032年)
  • Web服务
    • 全球客户经验管理市场，Web各类服务，各地区(2019年～2032年)
  • 其他
    • 全球客户经验管理市场，其他，各地区(2019年～2032年)

第9章 全球客户经验管理市场:各地区

  • 主要调查结果
  • 简介
    • 客户经验管理市场评估，各地区(2019年～2032年)
  • 客户经验管理市场 - 北美
    • 北美:客户经验管理市场，各分析工具(2019年～2032年)
    • 北美:客户经验管理市场，各接触点类型(2019年～2032年)
    • 北美:客户经验管理市场，各部署(2019年～2032年)
    • 北美:客户经验管理市场，各最终用途(2019年～2032年)
    • 客户经验管理市场 - 美国
    • 客户经验管理市场 - 加拿大
  • 客户经验管理市场 - 欧洲
    • 欧洲:客户经验管理市场，各分析工具(2019年～2032年)
    • 欧洲:客户经验管理市场，各接触点类型(2019年～2032年)
    • 欧洲:客户经验管理市场，各部署(2019年～2032年)
    • 欧洲:客户经验管理市场，各最终用途(2019年～2032年)
    • 客户经验管理市场 - 英国
    • 客户经验管理市场 - 法国
    • 客户经验管理市场 - 德国
    • 客户经验管理市场 - 义大利
    • 客户经验管理市场 - 西班牙
    • 客户经验管理市场 - 荷兰
    • 客户经验管理市场 - 俄罗斯
  • 客户经验管理市场 - 亚太地区
    • 亚太地区:客户经验管理市场，各分析工具(2019年～2032年)
    • 亚太地区:客户经验管理市场，各接触点类型(2019年～2032年)
    • 亚太地区:客户经验管理市场，各部署(2019年～2032年)
    • 亚太地区:客户经验管理市场，各最终用途(2019年～2032年)
    • 客户经验管理市场 - 中国
    • 客户经验管理市场 - 印度
    • 客户经验管理市场 - 日本
    • 客户经验管理市场 - 马来西亚
    • 客户经验管理市场 - 印尼
    • 客户经验管理市场 - 韩国
  • 客户经验管理市场 - 中东、非洲
    • 中东、非洲:客户经验管理市场，各分析工具(2019年～2032年)
    • 中东、非洲:客户经验管理市场，各接触点类型(2019年～2032年)
    • 中东、非洲:客户经验管理市场，各部署(2019年～2032年)
    • 中东、非洲:客户经验管理市场，各最终用途(2019年～2032年)
    • 客户经验管理市场 - 沙乌地阿拉伯
    • 客户经验管理市场 - 南非
    • 客户经验管理市场 - 以色列
    • 客户经验管理市场 - 阿拉伯联合大公国
  • 客户经验管理市场 - 南美
    • 南美:客户经验管理市场，各分析工具(2019年～2032年)
    • 南美:客户经验管理市场，各接触点类型(2019年～2032年)
    • 南美:客户经验管理市场，各部署(2019年～2032年)
    • 南美:客户经验管理市场，各最终用途(2019年～2032年)
    • 客户经验管理市场 - 墨西哥
    • 客户经验管理市场 - 巴西
    • 客户经验管理市场 - 阿根廷

第10章 竞争情形

  • 扩大和收购的分析
    • 扩大
    • 收购
  • 伙伴关係/合作/协定/公开

第11章 企业简介

  • Adobe
  • Avaya Inc
  • Genesys
  • International Business Machines Corporation
  • Nice
  • Verint Systems
  • Sprinklr
  • Medallia Inc
  • Open Text Corporation
  • Oracle
  • SAP SE
  • SAS Institute Inc
  • Nokia
  • IBM
  • Tech Mahindra Limited
Product Code: PM3014

The global customer experience management (CEM) market size is expected to reach USD 48.56 billion by 2032, according to a new study by Polaris Market Research. The report "Customer Experience Management Market Share, Size, Trends, Industry Analysis Report, By Analytical Tools (EFM Software, Speech Analytics, Text Analytics, Web Analytics & Content Management, Others); By Touchpoint type; By Deployment; By End-use; By Region; Segment Forecast, 2023-2032" gives a detailed insight into current market dynamics and provides analysis on future market growth.

Several factors are responsible for the market's growth, including the increasing importance of customer satisfaction, advancements in technology, Increasing use of social media, and the rising importance of customer data privacy. Companies increasingly realize the importance of customer satisfaction in driving business success. As a result, they are investing in customer experience management solutions to improve the customer experience and drive customer loyalty. The growth of digital technologies such as artificial intelligence (AI), big data, and the Internet of Things (IoT) has made it possible for companies to collect and analyze large amounts of customer data in real-time, allowing them to personalize the customer experience and improve customer satisfaction.

Social media platforms have become an important channel for customer communication and feedback. Companies are using customer experience management solutions to monitor and respond to customer feedback on social media and to improve the customer experience across all channels. With increasing concerns about data privacy, companies are investing in customer experience management solutions that prioritize protecting customer data and ensuring compliance with relevant regulations.

Globally, people's buying habits and preferences have undergone a fundamental transformation. Customers are moving away from traditional buying habits and toward digital media. The consumer's brand experience influences sales and customer perceptions. Customer experience management can be beneficial when done effectively, but when certain aspects are neglected, it can also be detrimental.

Customer experience management software has rapidly taken off in response to the growing need for online business channels. It is anticipated that businesses implementing virtual assistants or bots to meet shifting customer expectations will open up new markets for consumer experience solutions. The business-to-consumer industry is quickly developing as more individuals use the internet for online buying. Growth opportunities are probably present in the healthcare, IT, and telecom sectors.

The consumer experience is improved by the quick uptake of augmented reality (AR) and artificial intelligence (AI) across various industries, including retail, IT & telecom, and BFSI. AI and machine learning are integrated into consumer experience solutions to help predict future consumer behavior. Extracting valuable insights from customer data is made more accessible by predictive analytics and artificial intelligence technologies. To enhance the client experience, businesses use cutting-edge AI technologies like facial recognition, biometric identification, chatbots, and digital assistants. Companies concentrate on deploying innovative technology-enabled consumer experience services to offer specialized solutions and improve the customer experience.

Customer Experience Management Market Report Highlights

Web analytics & content management segment is anticipated to grow at a high CAGR over the study period owing to their advantages such as designing and organizing websites for efficient and effective access

Call centers segment accounted for the largest share of the global market because of their increasing popularity in aiding call resolution rate, consumer satisfaction rate, and performance in different channels.

Cloud segment is expected to exhibit substantial market growth of approximate CAGR over the forecast period. This can be attributed to the rising prevalence of cloud-based CRMs which has significantly reduced the expenses

Asia-Pacific region is estimated to grow at a fastest CAGR during the projected period on account of the quick uptake of customer experience management products and services by businesses

The global players include Adobe, Oracle, IBM, Avaya, TeraData, SAP SE, SAS Institute, Service Management Group, and Tech Mahindra Limited.

Polaris Market Research has segmented the customer experience management market report according to analytical tools, touch point type, deployment, end-use and region:

Customer Experience Management, Analytical Tools Outlook (Revenue - USD Billion, 2019 - 2032)

EFM Software

Speech Analytics

Text Analytics

Web Analytics & Content Management

Others

Customer Experience Management, Touch Point Type Outlook (Revenue - USD Billion, 2019 - 2032)

Stores/Branches

Call Centers

Social Media Platform

Email

Mobile

Web Services

Others

Customer Experience Management, Deployment Outlook (Revenue - USD Billion, 2019 - 2032)

On-premise

Cloud

Customer Experience Management, End-use Outlook (Revenue - USD Billion, 2018 -2030)

BFSI

Retail

Healthcare

IT & Telecom

Manufacturing

Government, Energy & Utilities

Construction, Real Estate & Property Management

Service Business

Others

Customer Experience Management, Regional Outlook (Revenue - USD Billion, 2019 - 2032)

North America

U.S.

Canada

Europe

Germany

UK

France

Italy

Spain

Russia

Netherlands

Asia Pacific

China

India

Japan

South Korea

Indonesia

Malaysia

Latin America

Argentina

Brazil

Mexico

Middle East & Africa

UAE

Saudi Arabia

Israel

South Africa

Table of Contents

1. Introduction

  • 1.1. Report Description
    • 1.1.1. Objectives of the Study
    • 1.1.2. Market Scope
    • 1.1.3. Assumptions
  • 1.2. Stakeholders

2. Executive Summary

  • 2.1. Market Highlights

3. Research Methodology

  • 3.1. Overview
    • 3.1.1. Data Mining
  • 3.2. Data Sources
    • 3.2.1. Primary Sources
    • 3.2.2. Secondary Sources

4. Global Customer Experience Management Market Insights

  • 4.1. Customer Experience Management - Industry Snapshot
  • 4.2. Customer Experience Management Market Dynamics
    • 4.2.1. Drivers and Opportunities
      • 4.2.1.1. Customer lifetime value can be calculated
      • 4.2.1.2. CEM solution reduces customer churn rate
    • 4.2.2. Restraints and Challenges
      • 4.2.2.1. Lack of innovation
  • 4.3. Porter's Five Forces Analysis
    • 4.3.1. Bargaining Power of Suppliers (Moderate)
    • 4.3.2. Threats of New Entrants: (Low)
    • 4.3.3. Bargaining Power of Buyers (Moderate)
    • 4.3.4. Threat of Substitute (Moderate)
    • 4.3.5. Rivalry among existing firms (High)
  • 4.4. PESTLE Analysis
  • 4.5. Customer Experience Management Industry Trends
  • 4.6. Value Chain Analysis
  • 4.7. COVID-19 Impact Analysis

5. Global Customer Experience Management Market, by Analytical Tools

  • 5.1. Key Findings
  • 5.2. Introduction
    • 5.2.1. Global Customer Experience Management Market, by Analytical Tools, 2019-2032 (USD Billion)
  • 5.3. EFM Software
    • 5.3.1. Global Customer Experience Management Market, by EFM Software, by Region, 2019-2032 (USD Billion)
  • 5.4. Speech Analytics
    • 5.4.1. Global Customer Experience Management Market, by Speech Analytics, by Region, 2019-2032 (USD Billion)
  • 5.5. Text Analytics
    • 5.5.1. Global Customer Experience Management Market, by Text Analytics, by Region, 2019-2032 (USD Billion)
  • 5.6. Web Analytics & Content Management
    • 5.6.1. Global Customer Experience Management Market, by Web Analytics & Content Management, by Region, 2019-2032 (USD Billion)
  • 5.7. Others
    • 5.7.1. Global Customer Experience Management Market, by Others, by Region, 2019-2032 (USD Billion)

6. Global Customer Experience Management Market, by Deployment

  • 6.1. Key Findings
  • 6.2. Introduction
    • 6.2.1. Global Customer Experience Management Market, by Deployment, 2019-2032 (USD Billion)
  • 6.3. Cloud
    • 6.3.1. Global Customer Experience Management Market, by Cloud, by Region, 2019-2032 (USD Billion)
  • 6.4. On-premise
    • 6.4.1. Global Customer Experience Management Market, by On-premise, by Region, 2019-2032 (USD Billion)

7. Global Customer Experience Management Market, by End-use

  • 7.1. Key Findings
  • 7.2. Introduction
    • 7.2.1. Global Customer Experience Management Market, by End-use, 2019-2032 (USD Billion)
  • 7.3. BFSI
    • 7.3.1. Global Customer Experience Management Market, by BFSI, by Region, 2019-2032 (USD Billion)
  • 7.4. Retail
    • 7.4.1. Global Customer Experience Management Market, by Retail, by Region, 2019-2032 (USD Billion)
  • 7.5. Healthcare
    • 7.5.1. Global Customer Experience Management Market, by Healthcare, by Region, 2019-2032 (USD Billion)
  • 7.6. IT & Telecom
    • 7.6.1. Global Customer Experience Management Market, by IT & Telecom, by Region, 2019-2032 (USD Billion)
  • 7.7. Manufacturing
    • 7.7.1. Global Customer Experience Management Market, by Manufacturing, by Region, 2019-2032 (USD Billion)
  • 7.8. Government, Energy & Utilities
    • 7.8.1. Global Customer Experience Management Market, by Government, Energy & Utilities, by Region, 2019-2032 (USD Billion)
  • 7.9. Construction, Real Estate & Property Management
    • 7.9.1. Global Customer Experience Management Market, by Construction, Real Estate & Property Management, by Region, 2019-2032 (USD Billion)
  • 7.10. Service Business
    • 7.10.1. Global Customer Experience Management Market, by Service Business, by Region, 2019-2032 (USD Billion)
  • 7.11. Others
    • 7.11.1. Global Customer Experience Management Market, by Others, by Region, 2019-2032 (USD Billion)

8. Global Customer Experience Management Market, by Touch Point Type

  • 8.1. Key Findings
  • 8.2. Introduction
    • 8.2.1. Global Customer Experience Management Market, by Touch Point Type, 2019-2032 (USD Billion)
  • 8.3. Stores/Branches
    • 8.3.1. Global Customer Experience Management Market, by Stores/Branches, by Region, 2019-2032 (USD Billion)
  • 8.4. Call Centers
    • 8.4.1. Global Customer Experience Management Market, by Call Centers, by Region, 2019-2032 (USD Billion)
  • 8.5. Social Media Platform
    • 8.5.1. Global Customer Experience Management Market, by Social Media Platform, by Region, 2019-2032 (USD Billion)
  • 8.6. Email
    • 8.6.1. Global Customer Experience Management Market, by Email, by Region, 2019-2032 (USD Billion)
  • 8.7. Mobile
    • 8.7.1. Global Customer Experience Management Market, by Mobile, by Region, 2019-2032 (USD Billion)
  • 8.8. Web Services
    • 8.8.1. Global Customer Experience Management Market, by Web Services, by Region, 2019-2032 (USD Billion)
  • 8.9. Others
    • 8.9.1. Global Customer Experience Management Market, by Others, by Region, 2019-2032 (USD Billion)

9. Global Customer Experience Management Market, by Geography

  • 9.1. Key findings
  • 9.2. Introduction
    • 9.2.1. Customer Experience Management Market Assessment, By Geography, 2019-2032 (USD Billion)
  • 9.3. Customer Experience Management Market - North America
    • 9.3.1. North America: Customer Experience Management Market, by Analytical Tools, 2019-2032 (USD Billion)
    • 9.3.2. North America: Customer Experience Management Market, by Touch Point Type, 2019-2032 (USD Billion)
    • 9.3.3. North America: Customer Experience Management Market, by Deployment, 2019-2032 (USD Billion)
    • 9.3.4. North America: Customer Experience Management Market, by End-use, 2019-2032 (USD Billion)
    • 9.3.5. Customer Experience Management Market - U.S.
      • 9.3.5.1. U.S.: Customer Experience Management Market, by Analytical Tools, 2019-2032 (USD Billion)
      • 9.3.5.2. U.S.: Customer Experience Management Market, by Touch Point Type, 2019-2032 (USD Billion)
      • 9.3.5.3. U.S.: Customer Experience Management Market, by Deployment, 2019-2032 (USD Billion)
      • 9.3.5.4. U.S.: Customer Experience Management Market, by End-use, 2019-2032 (USD Billion)
    • 9.3.6. Customer Experience Management Market - Canada
      • 9.3.6.1. Canada: Customer Experience Management Market, by Analytical Tools, 2019-2032 (USD Billion)
      • 9.3.6.2. Canada: Customer Experience Management Market, by Touch Point Type, 2019-2032 (USD Billion)
      • 9.3.6.3. Canada: Customer Experience Management Market, by Deployment, 2019-2032 (USD Billion)
      • 9.3.6.4. Canada: Customer Experience Management Market, by End-use, 2019-2032 (USD Billion)
  • 9.4. Customer Experience Management Market - Europe
    • 9.4.1. Europe: Customer Experience Management Market, by Analytical Tools, 2019-2032 (USD Billion)
    • 9.4.2. Europe: Customer Experience Management Market, by Touch Point Type, 2019-2032 (USD Billion)
    • 9.4.3. Europe: Customer Experience Management Market, by Deployment, 2019-2032 (USD Billion)
    • 9.4.4. Europe: Customer Experience Management Market, by End-use, 2019-2032 (USD Billion)
    • 9.4.5. Customer Experience Management Market - UK
      • 9.4.5.1. UK: Customer Experience Management Market, by Analytical Tools, 2019-2032 (USD Billion)
      • 9.4.5.2. UK: Customer Experience Management Market, by Touch Point Type, 2019-2032 (USD Billion)
      • 9.4.5.3. UK: Customer Experience Management Market, by Deployment, 2019-2032 (USD Billion)
      • 9.4.5.4. UK: Customer Experience Management Market, by End-use, 2019-2032 (USD Billion)
    • 9.4.6. Customer Experience Management Market - France
      • 9.4.6.1. France: Customer Experience Management Market, by Analytical Tools, 2019-2032 (USD Billion)
      • 9.4.6.2. France: Customer Experience Management Market, by Touch Point Type, 2019-2032 (USD Billion)
      • 9.4.6.3. France: Customer Experience Management Market, by Deployment, 2019-2032 (USD Billion)
      • 9.4.6.4. France: Customer Experience Management Market, by End-use, 2019-2032 (USD Billion)
    • 9.4.7. Customer Experience Management Market - Germany
      • 9.4.7.1. Germany: Customer Experience Management Market, by Analytical Tools, 2019-2032 (USD Billion)
      • 9.4.7.2. Germany: Customer Experience Management Market, by Touch Point Type, 2019-2032 (USD Billion)
      • 9.4.7.3. Germany: Customer Experience Management Market, by Deployment, 2019-2032 (USD Billion)
      • 9.4.7.4. Germany: Customer Experience Management Market, by End-use, 2019-2032 (USD Billion)
    • 9.4.8. Customer Experience Management Market - Italy
      • 9.4.8.1. Italy: Customer Experience Management Market, by Analytical Tools, 2019-2032 (USD Billion)
      • 9.4.8.2. Italy: Customer Experience Management Market, by Touch Point Type, 2019-2032 (USD Billion)
      • 9.4.8.3. Italy: Customer Experience Management Market, by Deployment, 2019-2032 (USD Billion)
      • 9.4.8.4. Italy: Customer Experience Management Market, by End-use, 2019-2032 (USD Billion)
    • 9.4.9. Customer Experience Management Market - Spain
      • 9.4.9.1. Spain: Customer Experience Management Market, by Analytical Tools, 2019-2032 (USD Billion)
      • 9.4.9.2. Spain: Customer Experience Management Market, by Touch Point Type, 2019-2032 (USD Billion)
      • 9.4.9.3. Spain: Customer Experience Management Market, by Deployment, 2019-2032 (USD Billion)
      • 9.4.9.4. Spain: Customer Experience Management Market, by End-use, 2019-2032 (USD Billion)
    • 9.4.10. Customer Experience Management Market - Netherlands
      • 9.4.10.1. Netherlands: Customer Experience Management Market, by Analytical Tools, 2019-2032 (USD Billion)
      • 9.4.10.2. Netherlands: Customer Experience Management Market, by Touch Point Type, 2019-2032 (USD Billion)
      • 9.4.10.3. Netherlands: Customer Experience Management Market, by Deployment, 2019-2032 (USD Billion)
      • 9.4.10.4. Netherlands: Customer Experience Management Market, by End-use, 2019-2032 (USD Billion)
    • 9.4.11. Customer Experience Management Market - Russia
      • 9.4.11.1. Russia: Customer Experience Management Market, by Analytical Tools, 2019-2032 (USD Billion)
      • 9.4.11.2. Russia.: Customer Experience Management Market, by Touch Point Type, 2019-2032 (USD Billion)
      • 9.4.11.3. Russia: Customer Experience Management Market, by Deployment, 2019-2032 (USD Billion)
      • 9.4.11.4. Russia: Customer Experience Management Market, by End-use, 2019-2032 (USD Billion)
  • 9.5. Customer Experience Management Market - Asia Pacific
    • 9.5.1. Asia Pacific: Customer Experience Management Market, by Analytical Tools, 2019-2032 (USD Billion)
    • 9.5.2. Asia Pacific: Customer Experience Management Market, by Touch Point Type, 2019-2032 (USD Billion)
    • 9.5.3. Asia Pacific: Customer Experience Management Market, by Deployment, 2019-2032 (USD Billion)
    • 9.5.4. Asia Pacific: Customer Experience Management Market, by End-use, 2019-2032 (USD Billion)
    • 9.5.5. Customer Experience Management Market - China
      • 9.5.5.1. China: Customer Experience Management Market, by Analytical Tools, 2019-2032 (USD Billion)
      • 9.5.5.2. China.: Customer Experience Management Market, by Touch Point Type, 2019-2032 (USD Billion)
      • 9.5.5.3. China: Customer Experience Management Market, by Deployment, 2019-2032 (USD Billion)
      • 9.5.5.4. China: Customer Experience Management Market, by End-use, 2019-2032 (USD Billion)
    • 9.5.6. Customer Experience Management Market - India
      • 9.5.6.1. India: Customer Experience Management Market, by Analytical Tools, 2019-2032 (USD Billion)
      • 9.5.6.2. India.: Customer Experience Management Market, by Touch Point Type, 2019-2032 (USD Billion)
      • 9.5.6.3. India: Customer Experience Management Market, by Deployment, 2019-2032 (USD Billion)
      • 9.5.6.4. India: Customer Experience Management Market, by End-use, 2019-2032 (USD Billion)
    • 9.5.7. Customer Experience Management Market - Japan
      • 9.5.7.1. Japan: Customer Experience Management Market, by Analytical Tools, 2019-2032 (USD Billion)
      • 9.5.7.2. Japan.: Customer Experience Management Market, by Touch Point Type, 2019-2032 (USD Billion)
      • 9.5.7.3. Japan: Customer Experience Management Market, by Deployment, 2019-2032 (USD Billion)
      • 9.5.7.4. Japan: Customer Experience Management Market, by End-use, 2019-2032 (USD Billion)
    • 9.5.8. Customer Experience Management Market - Malaysia
      • 9.5.8.1. Malaysia: Customer Experience Management Market, by Analytical Tools, 2019-2032 (USD Billion)
      • 9.5.8.2. Malaysia.: Customer Experience Management Market, by Touch Point Type, 2019-2032 (USD Billion)
      • 9.5.8.3. Malaysia: Customer Experience Management Market, by Deployment, 2019-2032 (USD Billion)
      • 9.5.8.4. Malaysia: Customer Experience Management Market, by End-use, 2019-2032 (USD Billion)
    • 9.5.9. Customer Experience Management Market - Indonesia
      • 9.5.9.1. Indonesia: Customer Experience Management Market, by Analytical Tools, 2019-2032 (USD Billion)
      • 9.5.9.2. Indonesia.: Customer Experience Management Market, by Touch Point Type, 2019-2032 (USD Billion)
      • 9.5.9.3. Indonesia: Customer Experience Management Market, by Deployment, 2019-2032 (USD Billion)
      • 9.5.9.4. Indonesia: Customer Experience Management Market, by End-use, 2019-2032 (USD Billion)
    • 9.5.10. Customer Experience Management Market - South Korea
      • 9.5.10.1. South Korea: Customer Experience Management Market, by Analytical Tools, 2019-2032 (USD Billion)
      • 9.5.10.2. South Korea.: Customer Experience Management Market, by Touch Point Type, 2019-2032 (USD Billion)
      • 9.5.10.3. South Korea: Customer Experience Management Market, by Deployment, 2019-2032 (USD Billion)
      • 9.5.10.4. South Korea: Customer Experience Management Market, by End-use, 2019-2032 (USD Billion)
  • 9.6. Customer Experience Management Market - Middle East & Africa
    • 9.6.1. Middle East & Africa: Customer Experience Management Market, by Analytical Tools, 2019-2032 (USD Billion)
    • 9.6.2. Middle East & Africa: Customer Experience Management Market, by Touch Point Type, 2019-2032 (USD Billion)
    • 9.6.3. Middle East & Africa: Customer Experience Management Market, by Deployment, 2019-2032 (USD Billion)
    • 9.6.4. Middle East & Africa: Customer Experience Management Market, by End-use, 2019-2032 (USD Billion)
    • 9.6.5. Customer Experience Management Market - Saudi Arabia
      • 9.6.5.1. Saudi Arabia: Customer Experience Management Market, by Analytical Tools, 2019-2032 (USD Billion)
      • 9.6.5.2. Saudi Arabia: Customer Experience Management Market, by Touch Point Type, 2019-2032 (USD Billion)
      • 9.6.5.3. Saudi Arabia: Customer Experience Management Market, by Deployment, 2019-2032 (USD Billion)
      • 9.6.5.4. Saudi Arabia: Customer Experience Management Market, by End-use, 2019-2032 (USD Billion)
    • 9.6.6. Customer Experience Management Market - South Africa
      • 9.6.6.1. South Africa: Customer Experience Management Market, by Analytical Tools, 2019-2032 (USD Billion)
      • 9.6.6.2. South Africa: Customer Experience Management Market, by Touch Point Type, 2019-2032 (USD Billion)
      • 9.6.6.3. South Africa: Customer Experience Management Market, by Deployment, 2019-2032 (USD Billion)
      • 9.6.6.4. South Africa: Customer Experience Management Market, by End-use, 2019-2032 (USD Billion)
    • 9.6.7. Customer Experience Management Market - Israel
      • 9.6.7.1. Israel: Customer Experience Management Market, by Analytical Tools, 2019-2032 (USD Billion)
      • 9.6.7.2. Israel: Customer Experience Management Market, by Touch Point Type, 2019-2032 (USD Billion)
      • 9.6.7.3. Israel: Customer Experience Management Market, by Deployment, 2019-2032 (USD Billion)
      • 9.6.7.4. Israel: Customer Experience Management Market, by End-use, 2019-2032 (USD Billion)
    • 9.6.8. Customer Experience Management Market - UAE
      • 9.6.8.1. UAE: Customer Experience Management Market, by Analytical Tools, 2019-2032 (USD Billion)
      • 9.6.8.2. UAE: Customer Experience Management Market, by Touch Point Type, 2019-2032 (USD Billion)
      • 9.6.8.3. UAE: Customer Experience Management Market, by Deployment, 2019-2032 (USD Billion)
      • 9.6.8.4. UAE: Customer Experience Management Market, by End-use, 2019-2032 (USD Billion)
  • 9.7. Customer Experience Management Market - Latin America
    • 9.7.1. Latin America: Customer Experience Management Market, by Analytical Tools, 2019-2032 (USD Billion)
    • 9.7.2. Latin America: Customer Experience Management Market, by Touch Point Type, 2019-2032 (USD Billion)
    • 9.7.3. Latin America: Customer Experience Management Market, by Deployment, 2019-2032 (USD Billion)
    • 9.7.4. Latin America: Customer Experience Management Market, by End-use, 2019-2032 (USD Billion)
    • 9.7.5. Customer Experience Management Market - Mexico
      • 9.7.5.1. Mexico: Customer Experience Management Market, by Analytical Tools, 2019-2032 (USD Billion)
      • 9.7.5.2. Mexico: Customer Experience Management Market, by Touch Point Type, 2019-2032 (USD Billion)
      • 9.7.5.3. Mexico: Customer Experience Management Market, by Deployment, 2019-2032 (USD Billion)
      • 9.7.5.4. Mexico: Customer Experience Management Market, by End-use, 2019-2032 (USD Billion)
    • 9.7.6. Customer Experience Management Market - Brazil
      • 9.7.6.1. Brazil: Customer Experience Management Market, by Analytical Tools, 2019-2032 (USD Billion)
      • 9.7.6.2. Brazil: Customer Experience Management Market, by Touch Point Type, 2019-2032 (USD Billion)
      • 9.7.6.3. Brazil: Customer Experience Management Market, by Deployment, 2019-2032 (USD Billion)
      • 9.7.6.4. Brazil: Customer Experience Management Market, by End-use, 2019-2032 (USD Billion)
    • 9.7.7. Customer Experience Management Market - Argentina
      • 9.7.7.1. Argentina: Customer Experience Management Market, by Analytical Tools, 2019-2032 (USD Billion)
      • 9.7.7.2. Argentina: Customer Experience Management Market, by Touch Point Type, 2019-2032 (USD Billion)
      • 9.7.7.3. Argentina: Customer Experience Management Market, by Deployment, 2019-2032 (USD Billion)
      • 9.7.7.4. Argentina: Customer Experience Management Market, by End-use, 2019-2032 (USD Billion)

10. Competitive Landscape

  • 10.1. Expansion and Acquisition Analysis
    • 10.1.1. Expansion
    • 10.1.2. Acquisitions
  • 10.2. Partnerships/Collaborations/Agreements/Exhibitions

11. Company Profiles

  • 11.1. Adobe
    • 11.1.1. Company Overview
    • 11.1.2. Financial Performance
    • 11.1.3. Touch Point Type Benchmarking
    • 11.1.4. Recent Development
  • 11.2. Avaya Inc
    • 11.2.1. Company Overview
    • 11.2.2. Financial Performance
    • 11.2.3. Touch Point Type Benchmarking
    • 11.2.4. Recent Development
  • 11.3. Genesys
    • 11.3.1. Company Overview
    • 11.3.2. Financial Performance
    • 11.3.3. Touch Point Type Benchmarking
    • 11.3.4. Recent Development
  • 11.4. International Business Machines Corporation
    • 11.4.1. Company Overview
    • 11.4.2. Financial Performance
    • 11.4.3. Touch Point Type Benchmarking
    • 11.4.4. Recent Development
  • 11.5. Nice
    • 11.5.1. Company Overview
    • 11.5.2. Financial Performance
    • 11.5.3. Touch Point Type Benchmarking
    • 11.5.4. Recent Development
  • 11.6. Verint Systems
    • 11.6.1. Company Overview
    • 11.6.2. Financial Performance
    • 11.6.3. Touch Point Type Benchmarking
    • 11.6.4. Recent Development
  • 11.7. Sprinklr
    • 11.7.1. Company Overview
    • 11.7.2. Financial Performance
    • 11.7.3. Touch Point Type Benchmarking
    • 11.7.4. Recent Development
  • 11.8. Medallia Inc
    • 11.8.1. Company Overview
    • 11.8.2. Financial Performance
    • 11.8.3. Touch Point Type Benchmarking
    • 11.8.4. Recent Development
  • 11.9. Open Text Corporation
    • 11.9.1. Company Overview
    • 11.9.2. Financial Performance
    • 11.9.3. Touch Point Type Benchmarking
    • 11.9.4. Recent Development
  • 11.10. Oracle
    • 11.10.1. Company Overview
    • 11.10.2. Financial Performance
    • 11.10.3. Touch Point Type Benchmarking
    • 11.10.4. Recent Development
  • 11.11. SAP SE
    • 11.11.1. Company Overview
    • 11.11.2. Financial Performance
    • 11.11.3. Touch Point Type Benchmarking
    • 11.11.4. Recent Development
  • 11.12. SAS Institute Inc
    • 11.12.1. Company Overview
    • 11.12.2. Financial Performance
    • 11.12.3. Touch Point Type Benchmarking
    • 11.12.4. Recent Development
  • 11.13. Nokia
    • 11.13.1. Company Overview
    • 11.13.2. Financial Performance
    • 11.13.3. Touch Point Type Benchmarking
    • 11.13.4. Recent Development
  • 11.14. IBM
    • 11.14.1. Company Overview
    • 11.14.2. Financial Performance
    • 11.14.3. Touch Point Type Benchmarking
    • 11.14.4. Recent Development
  • 11.15. Tech Mahindra Limited
    • 11.15.1. Company Overview
    • 11.15.2. Financial Performance
    • 11.15.3. Touch Point Type Benchmarking
    • 11.15.4. Recent Development

List of Tables

  • Table 1 Global Customer Experience Management Market, by Analytical Tools, by Region, 2019-2032 (USD Billion)
  • Table 2 Global Customer Experience Management Market, by Deployment, by Region, 2019-2032 (USD Billion)
  • Table 3 Global Customer Experience Management Market, by End-use, by Region, 2019-2032 (USD Billion)
  • Table 4 Global Customer Experience Management Market, by Touch Point Type, by Region, 2019-2032 (USD Billion)
  • Table 5 Customer Experience Management Market Assessment, By Geography, 2019-2032 (USD Billion)
  • Table 6 North America: Customer Experience Management Market, by Analytical Tools, 2019-2032 (USD Billion)
  • Table 7 North America: Customer Experience Management Market, by Deployment, 2019-2032 (USD Billion)
  • Table 8 North America: Customer Experience Management Market, by End-use, 2019-2032 (USD Billion)
  • Table 9 North America: Customer Experience Management Market, by Touch Point Type, 2019-2032 (USD Billion)
  • Table 10 U.S.: Customer Experience Management Market, by Analytical Tools, 2019-2032 (USD Billion)
  • Table 11 U.S.: Customer Experience Management Market, by Deployment, 2019-2032 (USD Billion)
  • Table 12 U.S.: Customer Experience Management Market, by End-use, 2019-2032 (USD Billion)
  • Table 13 U.S.: Customer Experience Management Market, by Touch Point Type, 2019-2032 (USD Billion)
  • Table 14 Canada: Customer Experience Management Market, by Analytical Tools, 2019-2032 (USD Billion)
  • Table 15 Canada: Customer Experience Management Market, by Deployment, 2019-2032 (USD Billion)
  • Table 16 Canada: Customer Experience Management Market, by End-use, 2019-2032 (USD Billion)
  • Table 17 Canada: Customer Experience Management Market, by Touch Point Type, 2019-2032 (USD Billion)
  • Table 18 Europe: Customer Experience Management Market, by Analytical Tools, 2019-2032 (USD Billion)
  • Table 19 Europe: Customer Experience Management Market, by Deployment, 2019-2032 (USD Billion)
  • Table 20 Europe: Customer Experience Management Market, by End-use, 2019-2032 (USD Billion)
  • Table 21 Europe: Customer Experience Management Market, by Touch Point Type, 2019-2032 (USD Billion)
  • Table 22 Germany: Customer Experience Management Market, by Analytical Tools, 2019-2032 (USD Billion)
  • Table 23 Germany: Customer Experience Management Market, by Deployment, 2019-2032 (USD Billion)
  • Table 24 Germany: Customer Experience Management Market, by End-use, 2019-2032 (USD Billion)
  • Table 25 Germany: Customer Experience Management Market, by Touch Point Type, 2019-2032 (USD Billion)
  • Table 26 France: Customer Experience Management Market, by Analytical Tools, 2019-2032 (USD Billion)
  • Table 27 France: Customer Experience Management Market, by Deployment, 2019-2032 (USD Billion)
  • Table 28 France: Customer Experience Management Market, by End-use, 2019-2032 (USD Billion)
  • Table 29 France: Customer Experience Management Market, by Touch Point Type, 2019-2032 (USD Billion)
  • Table 30 UK: Customer Experience Management Market, by Analytical Tools, 2019-2032 (USD Billion)
  • Table 31 UK: Customer Experience Management Market, by Deployment, 2019-2032 (USD Billion)
  • Table 32 UK: Customer Experience Management Market, by End-use, 2019-2032 (USD Billion)
  • Table 33 UK: Customer Experience Management Market, by Touch Point Type, 2019-2032 (USD Billion)
  • Table 34 Italy: Customer Experience Management Market, by Analytical Tools, 2019-2032 (USD Billion)
  • Table 35 Italy: Customer Experience Management Market, by Deployment, 2019-2032 (USD Billion)
  • Table 36 Italy: Customer Experience Management Market, by End-use, 2019-2032 (USD Billion)
  • Table 37 Italy: Customer Experience Management Market, by Touch Point Type, 2019-2032 (USD Billion)
  • Table 38 Netherlands: Customer Experience Management Market, by Analytical Tools, 2019-2032 (USD Billion)
  • Table 39 Netherlands: Customer Experience Management Market, by Deployment, 2019-2032 (USD Billion)
  • Table 40 Netherlands: Customer Experience Management Market, by End-use, 2019-2032 (USD Billion)
  • Table 41 Netherlands: Customer Experience Management Market, by Touch Point Type, 2019-2032 (USD Billion)
  • Table 42 Spain: Customer Experience Management Market, by Analytical Tools, 2019-2032 (USD Billion)
  • Table 43 Spain: Customer Experience Management Market, by Deployment, 2019-2032 (USD Billion)
  • Table 44 Spain: Customer Experience Management Market, by End-use, 2019-2032 (USD Billion)
  • Table 45 Spain: Customer Experience Management Market, by Touch Point Type, 2019-2032 (USD Billion)
  • Table 46 Russia: Customer Experience Management Market, by Analytical Tools, 2019-2032 (USD Billion)
  • Table 47 Russia: Customer Experience Management Market, by Deployment, 2019-2032 (USD Billion)
  • Table 48 Russia: Customer Experience Management Market, by End-use, 2019-2032 (USD Billion)
  • Table 49 Russia: Customer Experience Management Market, by Touch Point Type, 2019-2032 (USD Billion)
  • Table 50 Asia Pacific: Customer Experience Management Market, by Analytical Tools, 2019-2032 (USD Billion)
  • Table 51 Asia Pacific: Customer Experience Management Market, by Deployment, 2019-2032 (USD Billion)
  • Table 52 Asia Pacific: Customer Experience Management Market, by End-use, 2019-2032 (USD Billion)
  • Table 53 Asia Pacific: Customer Experience Management Market, by Touch Point Type, 2019-2032 (USD Billion)
  • Table 54 China: Customer Experience Management Market, by Analytical Tools, 2019-2032 (USD Billion)
  • Table 55 China: Customer Experience Management Market, by Deployment, 2019-2032 (USD Billion)
  • Table 56 China: Customer Experience Management Market, by End-use, 2019-2032 (USD Billion)
  • Table 57 China: Customer Experience Management Market, by Touch Point Type, 2019-2032 (USD Billion)
  • Table 58 Japan: Customer Experience Management Market, by Analytical Tools, 2019-2032 (USD Billion)
  • Table 59 Japan: Customer Experience Management Market, by Deployment, 2019-2032 (USD Billion)
  • Table 60 Japan: Customer Experience Management Market, by End-use, 2019-2032 (USD Billion)
  • Table 61 Japan: Customer Experience Management Market, by Touch Point Type, 2019-2032 (USD Billion)
  • Table 62 India: Customer Experience Management Market, by Analytical Tools, 2019-2032 (USD Billion)
  • Table 63 India: Customer Experience Management Market, by Deployment, 2019-2032 (USD Billion)
  • Table 64 India: Customer Experience Management Market, by End-use, 2019-2032 (USD Billion)
  • Table 65 India: Customer Experience Management Market, by Touch Point Type, 2019-2032 (USD Billion)
  • Table 66 Indonesia: Customer Experience Management Market, by Analytical Tools, 2019-2032 (USD Billion)
  • Table 67 Indonesia: Customer Experience Management Market, by Deployment, 2019-2032 (USD Billion)
  • Table 68 Indonesia: Customer Experience Management Market, by End-use, 2019-2032 (USD Billion)
  • Table 69 Indonesia: Customer Experience Management Market, by Touch Point Type, 2019-2032 (USD Billion)
  • Table 70 Malaysia: Customer Experience Management Market, by Analytical Tools, 2019-2032 (USD Billion)
  • Table 71 Malaysia: Customer Experience Management Market, by Deployment, 2019-2032 (USD Billion)
  • Table 72 Malaysia: Customer Experience Management Market, by End-use, 2019-2032 (USD Billion)
  • Table 73 Malaysia: Customer Experience Management Market, by Touch Point Type, 2019-2032 (USD Billion)
  • Table 74 South Korea: Customer Experience Management Market, by Analytical Tools, 2019-2032 (USD Billion)
  • Table 75 South Korea: Customer Experience Management Market, by Deployment, 2019-2032 (USD Billion)
  • Table 76 South Korea: Customer Experience Management Market, by End-use, 2019-2032 (USD Billion)
  • Table 77 South Korea: Customer Experience Management Market, by Touch Point Type, 2019-2032 (USD Billion)
  • Table 78 Latin America: Customer Experience Management Market, by Analytical Tools, 2019-2032 (USD Billion)
  • Table 79 Latin America: Customer Experience Management Market, by Deployment, 2019-2032 (USD Billion)
  • Table 80 Latin America: Customer Experience Management Market, by End-use, 2019-2032 (USD Billion)
  • Table 81 Latin America: Customer Experience Management Market, by Touch Point Type, 2019-2032 (USD Billion)
  • Table 82 Brazil: Customer Experience Management Market, by Analytical Tools, 2019-2032 (USD Billion)
  • Table 83 Brazil: Customer Experience Management Market, by Deployment, 2019-2032 (USD Billion)
  • Table 84 Brazil: Customer Experience Management Market, by End-use, 2019-2032 (USD Billion)
  • Table 85 Brazil: Customer Experience Management Market, by Touch Point Type, 2019-2032 (USD Billion)
  • Table 86 Mexico: Customer Experience Management Market, by Analytical Tools, 2019-2032 (USD Billion)
  • Table 87 Mexico: Customer Experience Management Market, by Deployment, 2019-2032 (USD Billion)
  • Table 88 Mexico: Customer Experience Management Market, by End-use, 2019-2032 (USD Billion)
  • Table 89 Mexico: Customer Experience Management Market, by Touch Point Type, 2019-2032 (USD Billion)
  • Table 90 Argentina: Customer Experience Management Market, by Analytical Tools, 2019-2032 (USD Billion)
  • Table 91 Argentina: Customer Experience Management Market, by Deployment, 2019-2032 (USD Billion)
  • Table 92 Argentina: Customer Experience Management Market, by End-use, 2019-2032 (USD Billion)
  • Table 93 Argentina: Customer Experience Management Market, by Touch Point Type, 2019-2032 (USD Billion)
  • Table 94 Middle East & Africa: Customer Experience Management Market, by Analytical Tools, 2019-2032 (USD Billion)
  • Table 95 Middle East & Africa: Customer Experience Management Market, by Deployment, 2019-2032 (USD Billion)
  • Table 96 Middle East & Africa: Customer Experience Management Market, by End-use, 2019-2032 (USD Billion)
  • Table 97 Middle East & Africa: Customer Experience Management Market, by Touch Point Type, 2019-2032 (USD Billion)
  • Table 98 UAE: Customer Experience Management Market, by Analytical Tools, 2019-2032 (USD Billion)
  • Table 99 UAE: Customer Experience Management Market, by Deployment, 2019-2032 (USD Billion)
  • Table 100 UAE: Customer Experience Management Market, by End-use, 2019-2032 (USD Billion)
  • Table 101 UAE: Customer Experience Management Market, by Touch Point Type, 2019-2032 (USD Billion)
  • Table 102 Saudi Arabia: Customer Experience Management Market, by Analytical Tools, 2019-2032 (USD Billion)
  • Table 103 Saudi Arabia: Customer Experience Management Market, by Deployment, 2019-2032 (USD Billion)
  • Table 104 Saudi Arabia: Customer Experience Management Market, by End-use, 2019-2032 (USD Billion)
  • Table 105 Saudi Arabia: Customer Experience Management Market, by Touch Point Type, 2019-2032 (USD Billion)
  • Table 106 South Africa: Customer Experience Management Market, by Analytical Tools, 2019-2032 (USD Billion)
  • Table 107 South Africa: Customer Experience Management Market, by Deployment, 2019-2032 (USD Billion)
  • Table 108 South Africa: Customer Experience Management Market, by End-use, 2019-2032 (USD Billion)
  • Table 109 South Africa: Customer Experience Management Market, by Touch Point Type, 2019-2032 (USD Billion)
  • Table 110 Israel: Customer Experience Management Market, by Analytical Tools, 2019-2032 (USD Billion)
  • Table 111 Israel: Customer Experience Management Market, by Deployment, 2019-2032 (USD Billion)
  • Table 112 Israel: Customer Experience Management Market, by End-use, 2019-2032 (USD Billion)
  • Table 113 Israel: Customer Experience Management Market, by Touch Point Type, 2019-2032 (USD Billion)

List of Figures

  • Figure 1. Global Customer Experience Management Market, 2019-2032 (USD Billion)
  • Figure 2. Integrated Ecosystem
  • Figure 3. Research Methodology: Top-Down & Bottom-Up Touch Point Type
  • Figure 4. Market by Geography
  • Figure 5. Porter's Five Forces
  • Figure 6. Market by Analytical Tools
  • Figure 7. Global Customer Experience Management Market, by Analytical Tools, 2021 & 2030 (USD Billion)
  • Figure 8. Market by Touch Point Type
  • Figure 9. Global Customer Experience Management Market, by Touch Point Type, 2021 & 2030 (USD Billion)
  • Figure 10. Market by Deployment
  • Figure 11. Global Customer Experience Management Market, by Deployment, 2021 & 2030 (USD Billion)
  • Figure 12. Market by End-use
  • Figure 13. Global Customer Experience Management Market, by End-use, 2021 & 2030 (USD Billion)