市场占有率与预测：2023年至2028年全球客户之声（VoC）（2 份报告合集）

市场占有率说明

QKS 集团透露，到2028年，客户之声（VoC）市场预计将实现 17.2%的年复合成长率。

客户之声（VoC）平台是透过调查、社群媒体和客户支援等各种管道系统地收集、分析和解释客户回馈的重要工具。这些平台提供了有关客户偏好、期望和情绪的宝贵见解，使企业能够做出明智的决策，以改善其产品、服务和整体客户体验。透过有效地倾听客户的意见，公司可以找出需要改进的领域，预测市场趋势，并客製化产品以更佳满足客户群的需求和愿望。 VoC 平台还在促进组织内部的持续改进措施、推动创新以及帮助在不断发展的市场中保持竞争优势方面发挥关键作用。此外，VoC 平台透过展示理解和解决客户问题的承诺来建立更牢固的客户关係，最终提高忠诚度和保留率。在当今数位时代，客户回馈对品牌声誉和成功有着重大影响，VoC 平台已成为企业努力保持领先并为客户提供卓越体验的重要工具。

市场预测说明

QKS 集团透露，到2028年，客户之声（VoC）市场预计将实现 17.2%的年复合成长率。

客户之声（VoC）平台是企业透过调查、社群媒体和客户互动等各种管道系统地收集、分析和解释客户回馈的重要工具。这些平台为企业提供有关客户偏好、需求和情绪的宝贵见解，帮助他们做出更明智的决策并改善其产品、服务和整体客户体验。透过倾听客户的意见，公司可以发现需要改进的领域，预测变化趋势，并调整产品以更佳满足客户需求。在当今竞争激烈的市场环境中，VoC 平台在推动持续改进、建立更牢固的客户关係以及最终实现商业成功方面发挥关键作用。

目录

市场占有率：

第1章 执行摘要

• 主要调查结果
• 关键预测
• 主要趋势
• 市场概况

第2章 市场概览

• 市场定义和范围
• 影响市场的主要因素
• 驱动因素和限制因素

第3章 市场分析

• 全球 VoC 市场占有率分析

第4章 市场占有率分析

• 各地区市场占有率
• 市场占有率：全球
• 市场占有率：美国
• 市场占有率：加拿大
• 市场占有率：拉丁美洲
• 市场占有率：西欧
• 市场占有率：中欧和东欧
• 市场占有率：中东和非洲
• 市场占有率：中国
• 市场占有率：亚太地区（日本和中国除外）
• 市场占有率：日本
• 市场占有率：依行业
• 市场占有率：媒体与娱乐
• 市场占有率：零售
• 市场占有率：BFSI
• 市场占有率：旅游与旅馆业
• 市场占有率：教育
• 市场占有率：公共部门
• 市场占有率：医疗保健与生命科学
• 市场占有率：汽车
• 市场占有率：食品和饮料
• 市场占有率：依部署类型
• 市场占有率：本地
• 市场占有率：云端运算
• 市场占有率：依客户类型
• 市场占有率：中小型企业
• 市场占有率：大公司
• 市场占有率：企业

第5章 公司简介

• 公司简介
• 分析师的观点与分析

第6章 附录

• 研究方法

市场预测：

第1章 执行摘要

• 主要调查结果
• 关键预测
• 主要趋势
• 市场概况

第2章 市场概览

• 市场定义和范围
• 影响市场的主要因素
• 驱动因素和限制因素

第3章 市场分析

• 全球VoC市场预测分析

第4章 市场预测分析

• 市场预测：依地区
• 市场预测：全球
• 市场预测：美国
• 市场预测：加拿大
• 市场预测：拉丁美洲
• 市场预测：西欧
• 市场预测：中欧与东欧
• 市场预测：中东与非洲
• 市场预测：中国
• 市场预测：亚太地区（日本和中国除外）
• 市场预测：日本
• 市场预测：依行业
• 市场预测：媒体与娱乐
• 市场预测：零售
• 市场预测：BFSI
• 市场预测：旅游与旅馆业
• 市场预测：教育
• 市场预测：公共部门
• 市场预测：医疗保健与生命科学
• 市场预测：汽车
• 市场预测：食品和饮料
• 市场预测：依部署类型
• 市场预测：本地
• 市场预测：云端
• 市场预测：依客户类型
• 市场预测：中小企业
• 市场预测：大型企业
• 市场预测：企业

第5章 公司简介

• 公司简介
• 分析师的观点与分析

第6章 附录

• 研究方法

This product includes two reports: Market Share and Market Forecast.

Market Share Description:

QKS Group Reveals that Voice of Customer (VoC) Market is Projected to Register a CAGR of 17.2% by 2028.

Voice of Customer (VoC) platforms serve as vital tools for organizations to systematically gather, analyze, and interpret feedback from their customers across a multitude of channels such as surveys, social media, and customer support interactions. These platforms provide valuable insights into customer preferences, expectations, and sentiments, enabling businesses to make informed decisions and enhance their products, services, and overall customer experiences. By effectively listening to the voice of the customer, organizations can identify areas for improvement, anticipate market trends, and tailor their offerings to better meet the needs and desires of their customer base. VoC platforms also play a crucial role in fostering continuous improvement initiatives within organizations, helping to drive innovation and maintain competitiveness in the ever-evolving marketplace. Furthermore, VoC platforms facilitate stronger customer relationships by demonstrating a commitment to understanding and addressing customer concerns, ultimately leading to increased loyalty and retention. In today's digital age, where customer feedback can greatly influence brand reputation and success, VoC platforms have become indispensable tools for businesses striving to stay ahead and deliver exceptional experiences to their customers.

Quadrant Knowledge Solutions defines a VoC platform as "an integrated and comprehensive voice of the customer solution that collects customer feedback (direct, indirect, and inferred) across various data sources in a multichannel environment, offers customer insights for analysis, and operationalizes customer experience insights. With effective execution, VoC tools can provide a robust CX framework to deliver improved customer experiences based on in-depth analysis of customer feedback."

Market Forecast Description:

QKS Group Reveals that Voice of Customer (VoC) Market is Projected to Register a CAGR of 17.2% by 2028.

Voice of Customer (VoC) platforms serve as essential tools for organizations to systematically capture, analyze, and interpret customer feedback across various channels such as surveys, social media, and customer interactions. These platforms enable businesses to gain valuable insights into customer preferences, needs, and sentiments, empowering them to make informed decisions and enhance products, services, and overall customer experiences. By listening to the voice of the customer, organizations can identify areas for improvement, anticipate changing trends, and tailor their offerings to better meet customer demands. VoC platforms play a crucial role in driving continuous improvement, fostering stronger customer relationships, and ultimately, achieving business success in today's competitive market landscape.

TABLE OF CONTENTS

Market Share:

Chapter 01: Executive Summary

• Key Research Findings
• Top Predictions
• Top Trends
• Market Summary

Chapter 02: Market Overview

• Market Definition and Scope
• Key Factors Impacting the Market
• Drivers & Restraints

Chapter 03: Market Analysis

• Global VoC Market Share Analysis

Chapter 04: Market Share Analysis

• Market Share by Region
• Market Share Worldwide
• Market Share USA
• Market Share Canada
• Market Share Latin America
• Market Share Western Europe
• Market Share Central & Eastern Europe
• Market Share Middle East & Africa
• Market Share China
• Market Share APAC Ex Japan & China
• Market Share Japan
• Market Share by Industry Verticals
• Market Share by Media & Entertainment
• Market Share by Retail
• Market Share by BFSI
• Market Share by Travel & Hospitality
• Market Share by Education
• Market Share by Public Sector
• Market Share by Healthcare & Life Science
• Market Share by Automotive
• Market Share by Food & Beverage
• Market Share by Deployment Type
• Market Share by Deployment Type: On prem
• Market Share by Deployment Type: Cloud
• Market Share by Customer Type
• Market Share by SMB
• Market Share by Large
• Market Share by Enterprise

Chapter 05: Company Profile

• Company Overview
• Analyst Perspectives and Analysis

Chapter 06: Appendix

• Research Methodologies

Market Forecast:

Chapter 01: Executive Summary

• Key Research Findings
• Top Predictions
• Top Trends
• Market Summary

Chapter 02: Market Overview

• Market Definition and Scope
• Key Factors Impacting the Market
• Drivers & Restraints

Chapter 03: Market Analysis

• Global VoC Market Forecast Analysis

Chapter 04: Market Forecast Analysis

• Market Forecast by Region
• Market Forecast Global
• Market Forecast USA
• Market Forecast Canada
• Market Forecast Latin America
• Market Forecast Western Europe
• Market Forecast Central & Eastern Europe
• Market Forecast Middle East & Africa
• Market Forecast China
• Market Forecast APAC Ex Japan & China
• Market Forecast Japan
• Market Forecast by Industry Verticals
• Market Forecast by Media & Entertainment
• Market Forecast by Retail
• Market Forecast by BFSI
• Market Forecast by Travel & Hospitality
• Market Forecast by Education
• Market Forecast by Public Sector
• Market Forecast by Healthcare & Life Science
• Market Forecast by Automotive
• Market Forecast by Food & Beverage
• Market Forecast by Deployment Type
• Market Forecast by Deployment Type: On prem
• Market Forecast Deployment Type: Cloud
• Market Forecast by Customer Type
• Market Forecast by SMB
• Market Forecast by Large
• Market Forecast by Enterprise

Chapter 05: Company Profile

• Company Overview
• Analyst Perspectives and Analysis

Chapter 06: Appendix

• Research Methodologies

LIST OF FIGURES

Market Share:

• Fig. 1 Market Share of Voice of Customer (VoC) Worldwide, 2023
• Fig. 2 Market Share of Voice of Customer (VoC) USA, 2023
• Fig. 3 Market Share of Voice of Customer (VoC) Canada, 2023
• Fig. 4 Market Share of Voice of Customer (VoC) Latin America, 2023
• Fig. 5 Market Share of Voice of Customer (VoC) Western Europe, 2023
• Fig. 6 Market Share of Voice of Customer (VoC) Central & Eastern Europe, 2023
• Fig. 7 Market Share of Voice of Customer (VoC) Middle East & Africa, 2023
• Fig. 8 Market Share of Voice of Customer (VoC) Asia excluding Japan and China, 2023
• Fig. 9 Market Share of Voice of Customer (VoC) Japan, 2023
• Fig. 10 Market Share of Voice of Customer (VoC) China, 2023
• Fig. 11 Market Share of Voice of Customer (VoC) IT & Telecom Industry, 2023
• Fig. 12 Market Share of Voice of Customer (VoC) Banking & Financial Services Industry, 2023
• Fig. 13 Market Share of Voice of Customer (VoC) Insurance Industry, 2023
• Fig. 14 Market Share of Voice of Customer (VoC) Healthcare Industry, 2023
• Fig. 15 Market Share of Voice of Customer (VoC) Government & Public Sector, 2023
• Fig. 16 Market Share of Voice of Customer (VoC) Retail & eCommerce, 2023
• Fig. 17 Market Share of Voice of Customer (VoC) Manufacturing, 2023
• Fig. 18 Market Share of Voice of Customer (VoC) Hospitality, 2023
• Fig. 19 Market Share of Voice of Customer (VoC) On-premises Deployment, 2023
• Fig. 20 Market Share of Voice of Customer (VoC) Cloud Deployment, 2023
• Fig. 21 Market Share of Voice of Customer (VoC) SMB Customers, 2023
• Fig. 22 Market Share of Voice of Customer (VoC) Large Customers, 2023
• Fig. 23 Market Share of Voice of Customer (VoC) Enterprise Customers, 2023

Market Forecast:

• Fig. 1 Market Forecast of Voice of Customer (VoC) Worldwide, 2024-2028
• Fig. 2 Market Forecast of Voice of Customer (VoC) USA, 2024-2028
• Fig. 3 Market Forecast of Voice of Customer (VoC) Canada, 2024-2028
• Fig. 4 Market Forecast of Voice of Customer (VoC) Latin America, 2024-2028
• Fig. 5 Market Forecast of Voice of Customer (VoC) Western Europe, 2024-2028
• Fig. 6 Market Forecast of Voice of Customer (VoC) Central & Eastern Europe, 2024-2028
• Fig. 7 Market Forecast of Voice of Customer (VoC) Middle East & Africa, 2024-2028
• Fig. 8 Market Forecast of Voice of Customer (VoC) Asia excluding Japan and China, 2024-2028
• Fig. 9 Market Forecast of Voice of Customer (VoC) Japan, 2024-2028
• Fig. 10 Market Forecast of Voice of Customer (VoC) China, 2024-2028
• Fig. 11 Market Forecast of Voice of Customer (VoC) IT & Telecom Industry, 2024-2028
• Fig. 12 Market Forecast of Voice of Customer (VoC) Banking & Financial Services Industry, 2024-2028
• Fig. 13 Market Forecast of Voice of Customer (VoC) Insurance Industry, 2024-2028
• Fig. 14 Market Forecast of Voice of Customer (VoC) Healthcare Industry, 2024-2028
• Fig. 15 Market Forecast of Voice of Customer (VoC) Government & Public Sector, 2024-2028
• Fig. 16 Market Forecast of Voice of Customer (VoC) Retail & eCommerce, 2024-2028
• Fig. 17 Market Forecast of Voice of Customer (VoC) Manufacturing, 2024-2028
• Fig. 18 Market Forecast of Voice of Customer (VoC) Hospitality, 2024-2028
• Fig. 19 Market Forecast of Voice of Customer (VoC) On-premises Deployment, 2024-2028
• Fig. 20 Market Forecast of Voice of Customer (VoC) Cloud Deployment, 2024-2028
• Fig. 21 Market Forecast of Voice of Customer (VoC) SMB Customers, 2024-2028
• Fig. 22 Market Forecast of Voice of Customer (VoC) Large Customers, 2024-2028
• Fig. 23 Market Forecast of Voice of Customer (VoC) Enterprise Customers, 2024-2028