The global market for Omni-channel Campaign Management was estimated to be worth US$ 8500 million in 2024 and is forecast to a readjusted size of US$ 19154 million by 2031 with a CAGR of 13.0% during the forecast period 2025-2031.
Omni-channel campaign management refers to the integrated dissemination of brand and product information across multiple touchpoints, such as online platforms, social media, emails, and physical stores, ensuring that consumers receive a consistent and personalized marketing experience regardless of the channel through which they interact with the brand. This approach goes beyond simply delivering messages through various channels-it aims to optimize strategies for each touchpoint to increase customer engagement, loyalty, and brand recognition. As consumer buying behaviors become more diverse, traditional single-channel marketing no longer meets market demands, making omni-channel marketing a core component of brand management and marketing strategies.
The product scope of omni-channel campaign management includes channel integration and management, data analytics and customer insights, personalized content recommendations, automated marketing tools, customer relationship management (CRM), and cross-channel consistency assurance. By integrating data from various channels, brands can gain a comprehensive view of consumer behavior and tailor marketing campaigns to each individual. Marketers can adjust their strategies in real-time based on data feedback, ensuring that each marketing touchpoint contributes maximally to the brand's success. Moreover, with advancements in artificial intelligence, machine learning, and big data analytics, omni-channel campaign management platforms have seen significant improvements in automation and intelligence, further enhancing marketing efficiency and effectiveness.
With the rapid growth of digitalization and technology, omni-channel campaign management is experiencing unprecedented growth opportunities. First and foremost, changes in consumer purchasing habits are the primary driving force behind the rapid development of omni-channel marketing. Today, consumers no longer rely on a single channel for shopping but use multiple touchpoints, including mobile devices, social platforms, and offline retail stores, to gather product information, make selections, and complete purchases. As a result, brands must offer a consistent experience across channels to meet consumer needs, ensuring personalized and seamless service regardless of the touchpoint. This trend has created massive opportunities for the omni-channel marketing management market, driving the development of related technologies and services.
Moreover, advancements in artificial intelligence, big data analytics, and cloud computing have made omni-channel campaign management more efficient and intelligent. With big data analysis, brands can gain precise insights into consumer needs and preferences, enabling them to customize more personalized marketing campaigns. Additionally, the application of artificial intelligence and machine learning can optimize marketing strategies, enhance customer experience, and automate marketing activities. The proliferation of these technologies provides brands with unprecedented competitive advantages, further accelerating market demand growth.
However, despite the opportunities in the omni-channel marketing management market, there are also certain risks. First, due to the complexity of channel integration and ongoing technological changes, brands may face issues such as data breaches and privacy concerns when implementing omni-channel marketing, posing challenges to brand reputation and consumer trust. Furthermore, the highly competitive nature of the market means that brands must constantly innovate and optimize their marketing strategies to maintain market share. This requires continuous investment in technology, services, and strategies, increasing the difficulty of market entry.
In terms of market concentration, while competition in the omni-channel marketing management market is intensifying, there remains a certain level of market concentration. Large enterprises and technology companies dominate the field, offering advanced marketing tools and platforms. For small and medium-sized enterprises, although omni-channel marketing presents more opportunities, they also face challenges related to cost, technology, and resource limitations. Effectively utilizing limited resources to achieve cross-channel marketing results is a major challenge for them.
Downstream demand trends show that as consumers increasingly demand personalized and customized experiences, omni-channel marketing will continue to evolve toward more personalized and intelligent directions. In the future, brands will place more emphasis on data-driven strategies to enhance user experience and will increasingly rely on automation tools to improve efficiency and effectiveness. Emerging technologies such as artificial intelligence and the Internet of Things will further drive this trend.
This report aims to provide a comprehensive presentation of the global market for Omni-channel Campaign Management, focusing on the total sales revenue, key companies market share and ranking, together with an analysis of Omni-channel Campaign Management by region & country, by Type, and by Application.
The Omni-channel Campaign Management market size, estimations, and forecasts are provided in terms of sales revenue ($ millions), considering 2024 as the base year, with history and forecast data for the period from 2020 to 2031. With both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Omni-channel Campaign Management.
Market Segmentation
By Company
- Adobe
- Infor
- HCL Campaign
- SAP
- Salesforce.com
- SAS
- Experian
- Teradata
- MediaMath
- Allant Group
- Capillary
- Oracle Marketing Cloud
- HubSpot
- Klaviyo
- Acquia
- Zeta Global
- Braze
- YOYI TECH
- ConvertLab
- Veeva
Segment by Type
- On-premise Omni-channel Campaign Management
- Cloud-based Omni-channel Campaign Management
Segment by Application
- Retail
- Healthcare and Pharmaceuticals
- IT and Telecommunication
- Transportation and Logistics
- BFSI
By Region
- North America
- Asia-Pacific
- China
- Japan
- South Korea
- Southeast Asia
- India
- Australia
- Rest of Asia-Pacific
- Europe
- Germany
- France
- U.K.
- Italy
- Netherlands
- Nordic Countries
- Rest of Europe
- Latin America
- Mexico
- Brazil
- Rest of Latin America
- Middle East & Africa
- Turkey
- Saudi Arabia
- UAE
- Rest of MEA
Chapter Outline
Chapter 1: Introduces the report scope of the report, global total market size. This chapter also provides the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by manufacturers in the industry, and the analysis of relevant policies in the industry.
Chapter 2: Detailed analysis of Omni-channel Campaign Management company competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 3: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 4: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 5: Revenue of Omni-channel Campaign Management in regional level. It provides a quantitative analysis of the market size and development potential of each region and introduces the market development, future development prospects, market space, and market size of each country in the world.
Chapter 6: Revenue of Omni-channel Campaign Management in country level. It provides sigmate data by Type, and by Application for each country/region.
Chapter 7: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product revenue, gross margin, product introduction, recent development, etc.
Chapter 8: Analysis of industrial chain, including the upstream and downstream of the industry.
Chapter 9: Conclusion.
Table of Contents
1 Market Overview
- 1.1 Omni-channel Campaign Management Product Introduction
- 1.2 Global Omni-channel Campaign Management Market Size Forecast (2020-2031)
- 1.3 Omni-channel Campaign Management Market Trends & Drivers
- 1.3.1 Omni-channel Campaign Management Industry Trends
- 1.3.2 Omni-channel Campaign Management Market Drivers & Opportunity
- 1.3.3 Omni-channel Campaign Management Market Challenges
- 1.3.4 Omni-channel Campaign Management Market Restraints
- 1.4 Assumptions and Limitations
- 1.5 Study Objectives
- 1.6 Years Considered
2 Competitive Analysis by Company
- 2.1 Global Omni-channel Campaign Management Players Revenue Ranking (2024)
- 2.2 Global Omni-channel Campaign Management Revenue by Company (2020-2025)
- 2.3 Key Companies Omni-channel Campaign Management Manufacturing Base Distribution and Headquarters
- 2.4 Key Companies Omni-channel Campaign Management Product Offered
- 2.5 Key Companies Time to Begin Mass Production of Omni-channel Campaign Management
- 2.6 Omni-channel Campaign Management Market Competitive Analysis
- 2.6.1 Omni-channel Campaign Management Market Concentration Rate (2020-2025)
- 2.6.2 Global 5 and 10 Largest Companies by Omni-channel Campaign Management Revenue in 2024
- 2.6.3 Global Top Companies by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Omni-channel Campaign Management as of 2024)
- 2.7 Mergers & Acquisitions, Expansion
3 Segmentation by Type
- 3.1 Introduction by Type
- 3.1.1 On-premise Omni-channel Campaign Management
- 3.1.2 Cloud-based Omni-channel Campaign Management
- 3.2 Global Omni-channel Campaign Management Sales Value by Type
- 3.2.1 Global Omni-channel Campaign Management Sales Value by Type (2020 VS 2024 VS 2031)
- 3.2.2 Global Omni-channel Campaign Management Sales Value, by Type (2020-2031)
- 3.2.3 Global Omni-channel Campaign Management Sales Value, by Type (%) (2020-2031)
4 Segmentation by Application
- 4.1 Introduction by Application
- 4.1.1 Retail
- 4.1.2 Healthcare and Pharmaceuticals
- 4.1.3 IT and Telecommunication
- 4.1.4 Transportation and Logistics
- 4.1.5 BFSI
- 4.2 Global Omni-channel Campaign Management Sales Value by Application
- 4.2.1 Global Omni-channel Campaign Management Sales Value by Application (2020 VS 2024 VS 2031)
- 4.2.2 Global Omni-channel Campaign Management Sales Value, by Application (2020-2031)
- 4.2.3 Global Omni-channel Campaign Management Sales Value, by Application (%) (2020-2031)
5 Segmentation by Region
- 5.1 Global Omni-channel Campaign Management Sales Value by Region
- 5.1.1 Global Omni-channel Campaign Management Sales Value by Region: 2020 VS 2024 VS 2031
- 5.1.2 Global Omni-channel Campaign Management Sales Value by Region (2020-2025)
- 5.1.3 Global Omni-channel Campaign Management Sales Value by Region (2026-2031)
- 5.1.4 Global Omni-channel Campaign Management Sales Value by Region (%), (2020-2031)
- 5.2 North America
- 5.2.1 North America Omni-channel Campaign Management Sales Value, 2020-2031
- 5.2.2 North America Omni-channel Campaign Management Sales Value by Country (%), 2024 VS 2031
- 5.3 Europe
- 5.3.1 Europe Omni-channel Campaign Management Sales Value, 2020-2031
- 5.3.2 Europe Omni-channel Campaign Management Sales Value by Country (%), 2024 VS 2031
- 5.4 Asia Pacific
- 5.4.1 Asia Pacific Omni-channel Campaign Management Sales Value, 2020-2031
- 5.4.2 Asia Pacific Omni-channel Campaign Management Sales Value by Region (%), 2024 VS 2031
- 5.5 South America
- 5.5.1 South America Omni-channel Campaign Management Sales Value, 2020-2031
- 5.5.2 South America Omni-channel Campaign Management Sales Value by Country (%), 2024 VS 2031
- 5.6 Middle East & Africa
- 5.6.1 Middle East & Africa Omni-channel Campaign Management Sales Value, 2020-2031
- 5.6.2 Middle East & Africa Omni-channel Campaign Management Sales Value by Country (%), 2024 VS 2031
6 Segmentation by Key Countries/Regions
- 6.1 Key Countries/Regions Omni-channel Campaign Management Sales Value Growth Trends, 2020 VS 2024 VS 2031
- 6.2 Key Countries/Regions Omni-channel Campaign Management Sales Value, 2020-2031
- 6.3 United States
- 6.3.1 United States Omni-channel Campaign Management Sales Value, 2020-2031
- 6.3.2 United States Omni-channel Campaign Management Sales Value by Type (%), 2024 VS 2031
- 6.3.3 United States Omni-channel Campaign Management Sales Value by Application, 2024 VS 2031
- 6.4 Europe
- 6.4.1 Europe Omni-channel Campaign Management Sales Value, 2020-2031
- 6.4.2 Europe Omni-channel Campaign Management Sales Value by Type (%), 2024 VS 2031
- 6.4.3 Europe Omni-channel Campaign Management Sales Value by Application, 2024 VS 2031
- 6.5 China
- 6.5.1 China Omni-channel Campaign Management Sales Value, 2020-2031
- 6.5.2 China Omni-channel Campaign Management Sales Value by Type (%), 2024 VS 2031
- 6.5.3 China Omni-channel Campaign Management Sales Value by Application, 2024 VS 2031
- 6.6 Japan
- 6.6.1 Japan Omni-channel Campaign Management Sales Value, 2020-2031
- 6.6.2 Japan Omni-channel Campaign Management Sales Value by Type (%), 2024 VS 2031
- 6.6.3 Japan Omni-channel Campaign Management Sales Value by Application, 2024 VS 2031
- 6.7 South Korea
- 6.7.1 South Korea Omni-channel Campaign Management Sales Value, 2020-2031
- 6.7.2 South Korea Omni-channel Campaign Management Sales Value by Type (%), 2024 VS 2031
- 6.7.3 South Korea Omni-channel Campaign Management Sales Value by Application, 2024 VS 2031
- 6.8 Southeast Asia
- 6.8.1 Southeast Asia Omni-channel Campaign Management Sales Value, 2020-2031
- 6.8.2 Southeast Asia Omni-channel Campaign Management Sales Value by Type (%), 2024 VS 2031
- 6.8.3 Southeast Asia Omni-channel Campaign Management Sales Value by Application, 2024 VS 2031
- 6.9 India
- 6.9.1 India Omni-channel Campaign Management Sales Value, 2020-2031
- 6.9.2 India Omni-channel Campaign Management Sales Value by Type (%), 2024 VS 2031
- 6.9.3 India Omni-channel Campaign Management Sales Value by Application, 2024 VS 2031
7 Company Profiles
- 7.1 Adobe
- 7.1.1 Adobe Profile
- 7.1.2 Adobe Main Business
- 7.1.3 Adobe Omni-channel Campaign Management Products, Services and Solutions
- 7.1.4 Adobe Omni-channel Campaign Management Revenue (US$ Million) & (2020-2025)
- 7.1.5 Adobe Recent Developments
- 7.2 Infor
- 7.2.1 Infor Profile
- 7.2.2 Infor Main Business
- 7.2.3 Infor Omni-channel Campaign Management Products, Services and Solutions
- 7.2.4 Infor Omni-channel Campaign Management Revenue (US$ Million) & (2020-2025)
- 7.2.5 Infor Recent Developments
- 7.3 HCL Campaign
- 7.3.1 HCL Campaign Profile
- 7.3.2 HCL Campaign Main Business
- 7.3.3 HCL Campaign Omni-channel Campaign Management Products, Services and Solutions
- 7.3.4 HCL Campaign Omni-channel Campaign Management Revenue (US$ Million) & (2020-2025)
- 7.3.5 HCL Campaign Recent Developments
- 7.4 SAP
- 7.4.1 SAP Profile
- 7.4.2 SAP Main Business
- 7.4.3 SAP Omni-channel Campaign Management Products, Services and Solutions
- 7.4.4 SAP Omni-channel Campaign Management Revenue (US$ Million) & (2020-2025)
- 7.4.5 SAP Recent Developments
- 7.5 Salesforce.com
- 7.5.1 Salesforce.com Profile
- 7.5.2 Salesforce.com Main Business
- 7.5.3 Salesforce.com Omni-channel Campaign Management Products, Services and Solutions
- 7.5.4 Salesforce.com Omni-channel Campaign Management Revenue (US$ Million) & (2020-2025)
- 7.5.5 Salesforce.com Recent Developments
- 7.6 SAS
- 7.6.1 SAS Profile
- 7.6.2 SAS Main Business
- 7.6.3 SAS Omni-channel Campaign Management Products, Services and Solutions
- 7.6.4 SAS Omni-channel Campaign Management Revenue (US$ Million) & (2020-2025)
- 7.6.5 SAS Recent Developments
- 7.7 Experian
- 7.7.1 Experian Profile
- 7.7.2 Experian Main Business
- 7.7.3 Experian Omni-channel Campaign Management Products, Services and Solutions
- 7.7.4 Experian Omni-channel Campaign Management Revenue (US$ Million) & (2020-2025)
- 7.7.5 Experian Recent Developments
- 7.8 Teradata
- 7.8.1 Teradata Profile
- 7.8.2 Teradata Main Business
- 7.8.3 Teradata Omni-channel Campaign Management Products, Services and Solutions
- 7.8.4 Teradata Omni-channel Campaign Management Revenue (US$ Million) & (2020-2025)
- 7.8.5 Teradata Recent Developments
- 7.9 MediaMath
- 7.9.1 MediaMath Profile
- 7.9.2 MediaMath Main Business
- 7.9.3 MediaMath Omni-channel Campaign Management Products, Services and Solutions
- 7.9.4 MediaMath Omni-channel Campaign Management Revenue (US$ Million) & (2020-2025)
- 7.9.5 MediaMath Recent Developments
- 7.10 Allant Group
- 7.10.1 Allant Group Profile
- 7.10.2 Allant Group Main Business
- 7.10.3 Allant Group Omni-channel Campaign Management Products, Services and Solutions
- 7.10.4 Allant Group Omni-channel Campaign Management Revenue (US$ Million) & (2020-2025)
- 7.10.5 Allant Group Recent Developments
- 7.11 Capillary
- 7.11.1 Capillary Profile
- 7.11.2 Capillary Main Business
- 7.11.3 Capillary Omni-channel Campaign Management Products, Services and Solutions
- 7.11.4 Capillary Omni-channel Campaign Management Revenue (US$ Million) & (2020-2025)
- 7.11.5 Capillary Recent Developments
- 7.12 Oracle Marketing Cloud
- 7.12.1 Oracle Marketing Cloud Profile
- 7.12.2 Oracle Marketing Cloud Main Business
- 7.12.3 Oracle Marketing Cloud Omni-channel Campaign Management Products, Services and Solutions
- 7.12.4 Oracle Marketing Cloud Omni-channel Campaign Management Revenue (US$ Million) & (2020-2025)
- 7.12.5 Oracle Marketing Cloud Recent Developments
- 7.13 HubSpot
- 7.13.1 HubSpot Profile
- 7.13.2 HubSpot Main Business
- 7.13.3 HubSpot Omni-channel Campaign Management Products, Services and Solutions
- 7.13.4 HubSpot Omni-channel Campaign Management Revenue (US$ Million) & (2020-2025)
- 7.13.5 HubSpot Recent Developments
- 7.14 Klaviyo
- 7.14.1 Klaviyo Profile
- 7.14.2 Klaviyo Main Business
- 7.14.3 Klaviyo Omni-channel Campaign Management Products, Services and Solutions
- 7.14.4 Klaviyo Omni-channel Campaign Management Revenue (US$ Million) & (2020-2025)
- 7.14.5 Klaviyo Recent Developments
- 7.15 Acquia
- 7.15.1 Acquia Profile
- 7.15.2 Acquia Main Business
- 7.15.3 Acquia Omni-channel Campaign Management Products, Services and Solutions
- 7.15.4 Acquia Omni-channel Campaign Management Revenue (US$ Million) & (2020-2025)
- 7.15.5 Acquia Recent Developments
- 7.16 Zeta Global
- 7.16.1 Zeta Global Profile
- 7.16.2 Zeta Global Main Business
- 7.16.3 Zeta Global Omni-channel Campaign Management Products, Services and Solutions
- 7.16.4 Zeta Global Omni-channel Campaign Management Revenue (US$ Million) & (2020-2025)
- 7.16.5 Zeta Global Recent Developments
- 7.17 Braze
- 7.17.1 Braze Profile
- 7.17.2 Braze Main Business
- 7.17.3 Braze Omni-channel Campaign Management Products, Services and Solutions
- 7.17.4 Braze Omni-channel Campaign Management Revenue (US$ Million) & (2020-2025)
- 7.17.5 Braze Recent Developments
- 7.18 YOYI TECH
- 7.18.1 YOYI TECH Profile
- 7.18.2 YOYI TECH Main Business
- 7.18.3 YOYI TECH Omni-channel Campaign Management Products, Services and Solutions
- 7.18.4 YOYI TECH Omni-channel Campaign Management Revenue (US$ Million) & (2020-2025)
- 7.18.5 YOYI TECH Recent Developments
- 7.19 ConvertLab
- 7.19.1 ConvertLab Profile
- 7.19.2 ConvertLab Main Business
- 7.19.3 ConvertLab Omni-channel Campaign Management Products, Services and Solutions
- 7.19.4 ConvertLab Omni-channel Campaign Management Revenue (US$ Million) & (2020-2025)
- 7.19.5 ConvertLab Recent Developments
- 7.20 Veeva
- 7.20.1 Veeva Profile
- 7.20.2 Veeva Main Business
- 7.20.3 Veeva Omni-channel Campaign Management Products, Services and Solutions
- 7.20.4 Veeva Omni-channel Campaign Management Revenue (US$ Million) & (2020-2025)
- 7.20.5 Veeva Recent Developments
8 Industry Chain Analysis
- 8.1 Omni-channel Campaign Management Industrial Chain
- 8.2 Omni-channel Campaign Management Upstream Analysis
- 8.2.1 Key Raw Materials
- 8.2.2 Raw Materials Key Suppliers
- 8.2.3 Manufacturing Cost Structure
- 8.3 Midstream Analysis
- 8.4 Downstream Analysis (Customers Analysis)
- 8.5 Sales Model and Sales Channels
- 8.5.1 Omni-channel Campaign Management Sales Model
- 8.5.2 Sales Channel
- 8.5.3 Omni-channel Campaign Management Distributors
9 Research Findings and Conclusion
10 Appendix
- 10.1 Research Methodology
- 10.1.1 Methodology/Research Approach
- 10.1.1.1 Research Programs/Design
- 10.1.1.2 Market Size Estimation
- 10.1.1.3 Market Breakdown and Data Triangulation
- 10.1.2 Data Source
- 10.1.2.1 Secondary Sources
- 10.1.2.2 Primary Sources
- 10.2 Author Details
- 10.3 Disclaimer