整合通讯(UC) 市场规模、份额、成长分析：按部署类型、组织规模、产业、地区 - 产业预测，2024-2031 年

2022年全球整合通讯（UC）市场规模将为1159.1亿美元，预测期内（2024-2031年）复合年增长率为17.8%，从2023年的1365.5亿美元增至2031年的1365.5亿美元。至5063.7亿美元。

由于在动态数位环境中加强沟通和协作的业务需求不断增长，预计未来几年全球整合通讯(UC) 市场将显着成长。整合通讯(UC) 将语音、视讯、通讯和会议等各种通讯技术汇集到一个统一平台中，促进团队、合作伙伴和客户之间的无缝交互，无论位置或设备如何。推动市场的主要因素包括提高生产力、降低通讯成本和提高客户满意度的愿望。远距工作的兴起推动了对适应性和扩充性通讯解决方案的需求，加速了整合通讯(UC) 的采用。儘管有其优势，市场面临实施成本高、不同平台之间的互通性问题以及安全问题等挑战。为了应对这些挑战，供应商越来越多地提供云端基础的解决方案，这些解决方案比传统的本地系统更具成本效益、用户友好且安全。目前的趋势包括结合人工智慧和机器学习，以进一步增强沟通和协作能力。人们也越来越关注行动优先的通讯解决方案，让员工几乎随时随地保持联繫。亚太地区和拉丁美洲等新兴市场充满机会，快速的数位转型正在推动整合通讯(UC) 的采用，以改善业务互动和效率。

目录

介绍

• 研究目的
• 定义
• 市场范围

调查方法

• 资讯采购
• 二手资料来源和主要资料来源
• 市场规模预测
• 市场假设与限制

执行摘要

• 市场概况展望
• 供需趋势分析
• 按细分市场的机会分析

市场动态及展望

• 市场动态
  • 促进因素
  • 机会
  • 抑制因素
  • 任务
• 波特的分析

主要市场考察

• 市场成功因素
• 价值链分析
• 主要投资机会
• 市场魅力指数
• 生态系绘图
• PEST分析
• 波特五力分析
• 市场限制因素分析
• 比较分析
• 产业分析
• 主要企业分析
• 宏观经济分析

全球整合通讯市场：按组成部分

• 市场概况
• 硬体
• 软体
• 服务

全球整合通讯市场：按解决方案分类

• 市场概况
• 即时通讯和统一通讯
• 音讯视讯会议
• IP电话、协作平台和应用程式

全球整合通讯市场：按部署类型

• 市场概况
• 主持人
• 本地

全球整合通讯市场：按解决方案分类

• 市场概况
• 即时通讯和统一通讯
• 音讯视讯会议
• IP电话
• 协作平台和应用程式

全球整合通讯市场：依组织规模划分

• 市场概况
• 小型企业
• 大公司

全球整合通讯市场：依产业分类

• 市场概况
• BFSI
• 製造业
• 资讯科技和通讯
• 零售与电子商务
• 政府和国防
• 医疗保健和生命科学
• 教育
• 旅游/酒店
• 运输/物流
• 媒体和娱乐
• 其他的

全球整合通讯市场：按地区

• 市场概况
• 北美洲
  • 美国
  • 加拿大
• 欧洲
  • 德国
  • 英国
  • 法国
  • 义大利
  • 西班牙
  • 其他欧洲国家地区
• 亚太地区
  • 中国
  • 印度
  • 日本
  • 韩国
  • 其他亚太地区
• 拉丁美洲
  • 巴西
  • 其他拉丁美洲地区
• 中东和非洲 (MEA)
  • 海湾合作委员会国家
  • 南非
  • 其他中东/非洲地区

竞争格局

• 前5名企业对比
• 主要企业市场定位（2023年）
• 主要市场参与者所采取的策略
• 近期市集活动
• 主要企业市场占有率（2023年）

主要企业简介

• Microsoft Corporation（US）
• Cisco Systems, Inc.（US）
• Avaya Holdings Corp.（US）
• NEC Corporation（Japan）
• Huawei Technologies Co., Ltd.（China）
• ALE International（US）
• RingCentral, Inc.（US）
• IBM Corporation（US）
• BT Group plc（UK）
• 8x8, Inc.（US）
• West Corporation（US）
• Intrado Corporation（US）
• Twilio, Inc.（US）
• Zoom Video Communications, Inc.（US）
• Nextiva, Inc.（US）
• Dialpad, Inc.（US）
• Genesys Telecommunications Laboratories, Inc.（US）
• Wildix（Italy）
• Lifesize, Inc.（US）
• CommScope Holding Company, Inc.（US）
• CoreDial, LLC（US）
• 3CX（Cyprus）

Global Unified Communications Market size was valued at USD 115.91 Billion in 2022 and is poised to grow from USD 136.55 Billion in 2023 to USD 506.37 Billion by 2031, at a CAGR of 17.8% during the forecast period (2024-2031).

The global Unified Communications market is set to see significant growth in the coming years, driven by the increasing need for businesses to enhance their communication and collaboration in a dynamic digital environment. Unified Communications integrates various communication technologies-such as voice, video, messaging, and conferencing-into a unified platform to facilitate seamless interaction among teams, partners, and clients, regardless of their location or device. Key factors propelling the market include the desire to boost productivity, cut communication costs, and enhance customer satisfaction. The rise of remote work has heightened the demand for adaptable and scalable communication solutions, accelerating the adoption of Unified Communications. Despite its advantages, the market faces challenges such as high implementation costs, interoperability issues between different platforms, and security concerns. To address these issues, providers are increasingly offering cloud-based solutions that are more cost-effective, user-friendly, and secure compared to traditional on-premise systems. Current trends include the incorporation of artificial intelligence and machine learning to further enhance communication and collaboration features. There is also a growing focus on mobile-first communication solutions, enabling employees to remain connected from virtually anywhere at any time. Opportunities abound in emerging markets like Asia-Pacific and Latin America, where rapid digital transformation is driving the adoption of Unified Communications to improve business interactions and efficiency.

Top-down and bottom-up approaches were used to estimate and validate the size of the Global Unified Communications market and to estimate the size of various other dependent submarkets. The research methodology used to estimate the market size includes the following details: The key players in the market were identified through secondary research, and their market shares in the respective regions were determined through primary and secondary research. This entire procedure includes the study of the annual and financial reports of the top market players and extensive interviews for key insights from industry leaders such as CEOs, VPs, directors, and marketing executives. All percentage shares split, and breakdowns were determined using secondary sources and verified through Primary sources. All possible parameters that affect the markets covered in this research study have been accounted for, viewed in extensive detail, verified through primary research, and analyzed to get the final quantitative and qualitative data.

Global Unified Communications Market Segmental Analysis

Global unified communications market is segmented based on deployment mode, organization size, solutions, component, industry vertical and region. Based on deployment mode, the market is segmented into hosted and on-premise. Based on organization size, the market is segmented into SMEs and large enterprises. By solution, the market is segmented into instant & unified messaging, audio & Video Conferencing, IP Telephony and Collaboration Platform and applications. Based on component size, the market is segmented into hardware, software and services. Based on industrial vertical, the market is segmented into BFSI, manufacturing, IT & telecom, retail & ecommerce, government & defense, healthcare & life sciences, education, travel & hospitality, transport & logistics, media & entertainment and others. Based on region, the market is segmented into North America, Europe, Asia Pacific, South America and Middle East and Africa.

Drivers of the Global Unified Communications Market

The COVID-19 pandemic has significantly accelerated the shift towards remote work practices across the globe. As businesses adopt remote and hybrid work models, there has been a marked increase in the demand for effective communication and collaboration tools. Unified Communications (UC) solutions offer the essential infrastructure required for remote teams to stay connected and work together seamlessly, thereby boosting the demand for these technologies. During the pandemic, platforms such as Zoom, Microsoft Teams, and Slack saw a dramatic rise in user numbers. This surge reflects the widespread need for dependable and feature-rich UC platforms to support the remote work environment, as organizations sought to maintain productivity and communication despite physical distances.

Restraints in the Global Unified Communications Market

Deploying Unified Communications (UC) solutions necessitates a robust and reliable network infrastructure, which includes adequate bandwidth, low latency, and high-speed connectivity. Organizations with outdated or insufficient infrastructure may encounter significant difficulties in effectively implementing and maintaining UC systems. For instance, companies based in remote areas with limited internet connectivity may struggle with deploying UC solutions due to these infrastructure constraints. This limitation can impede their ability to fully leverage the benefits of unified communications and optimize their operations.

Market Trends of the Global Unified Communications Market

The integration of artificial intelligence (AI) technologies, such as natural language processing (NLP) and machine learning (ML), is revolutionizing Unified Communications (UC) systems. AI-enhanced features, including chatbots, speech recognition, and language translation, are significantly improving communication experiences by automating tasks and offering real-time insights for better decision-making. For instance, Microsoft Teams leverages AI to transcribe and translate conversations, automate meeting scheduling, and offer intelligent suggestions during discussions. These advancements streamline workflows and enhance the overall efficiency and effectiveness of UC systems.

Table of Contents

Introduction

• Objectives of the Study
• Definitions
• Market Scope

Research Methodology

• Information Procurement
• Secondary & Primary Data Sources
• Market Size Estimation
• Market Assumptions & Limitations

Executive Summary

• Market Overview Outlook
• Supply Demand Trend Analysis
• Segmental Opportunity Analysis

Market Dynamics & Outlook

• Market Dynamics
  • Drivers
  • Opportunities
  • Restraints
  • Challenges
• Porters Analysis
  • Competitive rivalry
  • Threat of Substitute Products
  • Bargaining Power of Buyers
  • Threat of New Entrants
  • Bargaining Power of Suppliers

Key Market Insights

• Key Success Factors of The Market
• Value Chain Analysis
• Top Investment Pockets
• Market Attractive Index
• Ecosystem Mapping
• Pest Analysis
• Porter's Five Forces Analysis
• Market Restraint Analysis
• Comparative Analysis
• Industry Analysis
• Key company analysis
• Macroeconomic Analysis

Global Unified Communication Market by Component

• Market Overview
• Hardware
• Software
• Services

Global Unified Communication Market by Solution

• Market Overview
• Instant & Unified Messaging
• Audio & Video Conferencing
• IP Telephony and Collaboration Platform and Applications

Global Unified Communication Market by Deployment Mode

• Market Overview
• Hosted
• On-premise

Global Unified Communication Market by Solution

• Market Overview
• Instant & Unified Messaging
• Audio & Video Conferencing
• IP Telephony
• Collaboration Platform and Applications

Global Unified Communication Market by Organization Size

• Market Overview
• SMEs
• Large Enterprises

Global Unified Communication Market by Industry Vertical

• Market Overview
• BFSI
• Manufacturing
• IT & Telecom
• Retail & Ecommerce
• Government & Defense
• Healthcare & Life Sciences
• Education
• Travel & Hospitality
• Transport & Logistics
• Media & Entertainment
• Others

Global Unified Communication Market Size by Region

• Market Overview
• North America
  • USA
  • Canada
• Europe
  • Germany
  • UK
  • France
  • Italy
  • Spain
  • Rest of Europe
• Asia Pacific
  • China
  • India
  • Japan
  • South Korea
  • Rest of Asia-Pacific
• Latin America
  • Brazil
  • Rest of Latin America
• Middle East & Africa (MEA)
  • GCC Countries
  • South Africa
  • Rest of MEA

Competitive Landscape

• Top 5 Player Comparison
• Market Positioning of Key Players, 2023
• Strategies Adopted by Key Market Players
• Recent Activities in the Market
• Key Companies Market Share (%), 2023

Key Company Profiles

• Microsoft Corporation (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Cisco Systems, Inc. (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Avaya Holdings Corp. (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• NEC Corporation (Japan)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Huawei Technologies Co., Ltd. (China)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• ALE International (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• RingCentral, Inc. (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• IBM Corporation (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• BT Group plc (UK)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• 8x8, Inc. (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• West Corporation (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Intrado Corporation (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Twilio, Inc. (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Zoom Video Communications, Inc. (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Nextiva, Inc. (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Dialpad, Inc. (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Genesys Telecommunications Laboratories, Inc. (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Wildix (Italy)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Lifesize, Inc. (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• CommScope Holding Company, Inc. (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• CoreDial, LLC (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• 3CX (Cyprus)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments