业务流程外包市场规模、份额、成长分析、按服务类型、按外包类型、按最终用途、按部署模式、按地区 - 行业预测，2024-2031 年

2022年全球业务流程外包市场规模估值为3600亿美元，从2023年的3700亿美元增长到2031年的5200亿美元，预计在预测期内（2024-2031年）复合年增长率为4.69。 ％。

业务流程外包 (BPO) 市场的成长得益于几个重要因素，例如提高生产力和灵活性、降低营运成本以及磨练核心能力以适应不断变化的业务环境。公司也致力于最大限度地减少业务支出，以利用全球资源并满足 BPO 行业不断增长的需求。这一趋势正在加速 BPO 服务的采用，特别是随着越来越多的公司整合人工智慧和云端运算等先进技术来提高组织效率。 COVID-19 大流行的影响进一步放大了对标准化平台服务的需求，使 BPO 能够管理复杂的业务流程并释放新的成长机会。 BPO 透过将各种业务功能外包给外部服务供应商，提供诸如节省成本、提高灵活性和卓越服务品质等优势。这使得公司能够专注于其核心业务并为客户提供更大的价值。 BPO 服务在 IT/通讯、BFSI 和医疗保健等各种最终使用领域中越来越受到追捧。

目录

介绍

• 研究目的
• 定义
• 市场范围

调查方法

• 资讯采购
• 二手资料来源和主要资料来源
• 市场规模预测
• 市场假设与限制

执行摘要

• 市场概况展望
• 供需趋势分析
• 按细分市场的机会分析

市场动态及展望

• 市场动态
  • 促进因素
  • 机会
  • 抑制因素
  • 任务
• 波特的分析

主要市场考察

• 关键成功因素
• 竞争程度
• 主要投资机会
• 市场生态系统
• 技术分析
• 专利分析
• PESTEL分析

业务流程外包市场：依服务类型

• 市场概况
• 财务/会计
• 人力资源
• KPO
• 采购与供应链
• 客户服务
• 销售与行销
• 物流
• 培训/开发外包
• 其他的

业务流程外包市场：依外包类型

• 市场概况
• 陆上
• 近岸
• 离岸

业务流程外包市场：依最终用途分类

• 市场概况
• BFSI
• 卫生保健
• 製造业
• 资讯科技和通讯
• 教育
• 零售
• 政府和国防
• 其他的

业务流程外包市场：依部署模式

• 市场概况
• 本地
• 云

业务流程外包市场规模：按地区

• 市场概况
• 北美洲
  • 美国
  • 加拿大
• 欧洲
  • 德国
  • 西班牙
  • 法国
  • 英国
  • 义大利
  • 其他欧洲国家地区
• 亚太地区
  • 中国
  • 印度
  • 日本
  • 韩国
  • 其他亚太地区
• 拉丁美洲
  • 巴西
  • 其他拉丁美洲地区
• 中东和非洲 (MEA)
  • 海湾合作委员会国家
  • 南非
  • 其他中东/非洲地区

竞争格局

• 前5名企业对比
• 主要企业市场定位（2023年）
• 主要市场参与者所采取的策略
• 近期市集活动
• 主要企业市场占有率（2023年）

主要企业简介

• Accenture
• IBM Corporation
• Infosys Limited
• Tata Consultancy Services（TCS）
• Wipro Limited
• Capgemini
• Genpact
• ADP
• Conduent
• NTT DATA
• HCL Technologies
• Cognizant Technology Solutions
• WNS Global Services
• EXL Service
• Sutherland Global Services
• CGI Group
• Tech Mahindra
• Teleperformance
• Serco Group
• Alorica
• Sitel Group
• Arvato
• Transcom

Global Business Process Outsourcing Market size was valued at USD 0.36 trillion in 2022 and is poised to grow from USD 0.37 trillion in 2023 to USD 0.52 trillion by 2031, growing at a CAGR of 4.69% during the forecast period (2024-2031).

The Business Process Outsourcing (BPO) market is driven by several key factors, including businesses' increasing focus on improving productivity and flexibility, reducing operational costs, and honing core competencies to navigate evolving business environments. Organizations are also concentrating on minimizing business expenses to leverage global resources and meet the growing demands of the BPO industry. This trend has accelerated the adoption of BPO services, particularly as firms integrate technological advancements such as AI and cloud computing to boost organizational efficiency. The impact of the COVID-19 pandemic further amplified the demand for standardized platform services, enabling BPOs to manage complex business processes and unlock new growth opportunities. BPO involves outsourcing various business functions to external service providers, offering benefits like cost savings, enhanced flexibility, and superior service quality. This allows companies to focus on their core operations and deliver greater value to their customers. BPO services are increasingly sought after across various end-use sectors, including IT & telecommunications, BFSI, and healthcare.

Top-down and bottom-up approaches were used to estimate and validate the size of the Global Business Process Outsourcing market and to estimate the size of various other dependent submarkets. The research methodology used to estimate the market size includes the following details: The key players in the market were identified through secondary research, and their market shares in the respective regions were determined through primary and secondary research. This entire procedure includes the study of the annual and financial reports of the top market players and extensive interviews for key insights from industry leaders such as CEOs, VPs, directors, and marketing executives. All percentage shares split, and breakdowns were determined using secondary sources and verified through Primary sources. All possible parameters that affect the markets covered in this research study have been accounted for, viewed in extensive detail, verified through primary research, and analyzed to get the final quantitative and qualitative data.

Global Business Process Outsourcing Market Segmental Analysis

Global Business Process Outsourcing Market is segmented by Service Type, Outsourcing Type, End Use, Deployment Mode, and Region. Based on Service Type, the market is segmented into Finance & Accounting, Human Resource, KPO, Procurement & Supply Chain, Customer Services, Sales & Marketing, Logistics, Training and Development Outsourcing, Others. Based on Outsourcing Type, the market is segmented into Onshore, Nearshore, Offshore. Based on End Use, the market is segmented into BFSI, Healthcare, Manufacturing, IT & Telecommunications, Education, Retail, Government & Defense, Others. Based on Deployment Mode, the market is segmented into On-premises, Cloud. Based on region, the market is segmented into North America, Europe, Asia Pacific, Latin America and Middle East & Africa.

Drivers of the Global Business Process Outsourcing Market

The primary driver of Business Process Outsourcing (BPO) services is their growing adoption within the IT and telecommunications sectors. The BPO market is being bolstered by the services' versatility across various industries, including banking, financial services, healthcare, and manufacturing. As businesses seek to reduce operational costs and improve the efficiency of support and customer service functions, the demand for BPO services continues to rise. These services offer consistent, relevant, and round-the-clock support for essential business operations, thanks to their integration with organizational systems. By focusing on shared workloads, businesses can enhance their success, further driving the demand for BPO. Increased investment in BPO is, therefore, contributing to the expansion of the Business Process Outsourcing market.

Restraints in the Global Business Process Outsourcing Market

Concerns about confidentiality and intellectual property rights are projected to constrain the growth potential of the BPO industry within the forecast period. Outsourcing companies often choose locations in countries with underdeveloped legal systems to minimize risks related to data breaches and intellectual property violations, especially when cutting operational expenses. Even minor errors can lead to significant, long-term setbacks for a company's market position, making outsourcing firms highly concerned about how their partners manage sensitive information. On the positive side, increasing government initiatives aimed at promoting cloud computing in the BPO sector are expected to support the expansion of the Business Process Outsourcing market.

Market Trends of the Global Business Process Outsourcing Market

The Business Process Outsourcing (BPO) market is most prominent in the Americas, with North America leading the way compared to Europe, the Middle East, and Africa combined. Recently, robotic process automation (RPA) has begun to influence the BPO sector. RPA utilizes bots and artificial intelligence to perform tasks more quickly and cost-effectively through user interfaces. Its benefits of cost reduction, increased speed, and enhanced efficiency are gradually being adopted across various industries and business processes. While many BPO service providers encounter challenges in this area, leading companies in the sector are actively working to integrate RPA into their standard service offerings.

Table of Contents

Introduction

• Objectives of the Study
• Definitions
• Market Scope

Research Methodology

• Information Procurement
• Secondary & Primary Data Sources
• Market Size Estimation
• Market Assumptions & Limitations

Executive Summary

• Market Overview Outlook
• Supply Demand Trend Analysis
• Segmental Opportunity Analysis

Market Dynamics & Outlook

• Market Dynamics
  • Drivers
  • Opportunities
  • Restraints
  • Challenges
• Porters Analysis
  • Competitive rivalry
  • Threat of Substitute Products
  • Bargaining Power of Buyers
  • Threat of New Entrants
  • Bargaining Power of Suppliers

Key Market Insights

• Key Success Factor
• Degree of Competition
• Top Investment Pockets
• Ecosystem of the Market
• Technology Analysis
• Patent Analysis
• PESTEL Analysis

Business Process Outsourcing Market, By Service Type

• Market Overview
• Finance & Accounting
• Human Resource
• KPO
• Procurement & Supply Chain
• Customer Services
• Sales & Marketing
• Logistics
• Training and Development Outsourcing
• Others

Business Process Outsourcing Market, By Outsourcing Type

• Market Overview
• Onshore
• Nearshore
• Offshore

Business Process Outsourcing Market, By End Use

• Market Overview
• BFSI
• Healthcare
• Manufacturing
• IT & Telecommunications
• Education
• Retail
• Government & Defense
• Others

Business Process Outsourcing Market, By Deployment Mode

• Market Overview
• On-Premises
• Cloud

Business Process Outsourcing Market Size by Region

• Market Overview
• North America
  • USA
  • Canada
• Europe
  • Germany
  • Spain
  • France
  • UK
  • Italy
  • Rest of Europe
• Asia Pacific
  • China
  • India
  • Japan
  • South Korea
  • Rest of Asia-Pacific
• Latin America
  • Brazil
  • Rest of Latin America
• Middle East & Africa (MEA)
  • GCC Countries
  • South Africa
  • Rest of MEA

Competitive Landscape

• Top 5 Player Comparison
• Market Positioning of Key Players, 2023
• Strategies Adopted by Key Market Players
• Recent Activities in the Market
• Key Companies Market Share (%), 2023

Key Company Profiles

• Accenture
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• IBM Corporation
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Infosys Limited
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Tata Consultancy Services (TCS)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Wipro Limited
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Capgemini
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Genpact
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• ADP
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Conduent
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• NTT DATA
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• HCL Technologies
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Cognizant Technology Solutions
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• WNS Global Services
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• EXL Service
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Sutherland Global Services
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• CGI Group
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Tech Mahindra
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Teleperformance
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Serco Group
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Alorica
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Sitel Group
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Arvato
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Transcom
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments