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市场调查报告书

商品编码

1603269

知识流程外包市场规模、份额、成长分析，按服务、组织规模、应用、地区 - 产业预测，2024-2031 年

Knowledge Process Outsourcing Market Size, Share, Growth Analysis, By Service, By Organization Size (Small & Medium Enterprises, Large Enterprises), By Application, By Region - Industry Forecast 2024-2031

出版日期: 2024年11月25日 | 出版商:

SkyQuest | 英文 157 Pages | 商品交期: 3-5个工作天内

价格

简介目录

2022年，全球知识流程外包市场规模将为489.2亿美元，预测期间（2024-2031年）复合年增长率为17.0%，从2023年的572.4亿美元成长到2031年的2009.8亿美元。

在新的市场动态的推动下，知识流程外包（KPO）产业预计将大幅扩张。随着降低成本的迫切需要，公司越来越多地寻求服务等级协定 (SLA) 和简化变更管理流程的更大灵活性。透过外包关键流程，公司可以有效优化时间和资源的分配。从培训和研究到託管服务和维护，对专业服务的需求不断增长，正在推动该行业的发展势头。中国、印度和菲律宾等新兴国家拥有大量高技能专业人员，如工程师、律师和建筑师，与西方国家相比，价格具有竞争力。在资料丰富的时代，从海量资料集获取可行见解的挑战正在推动组织利用 KPO 公司。 KPO 公司利用专业知识和先进的分析工具来提高业务流程绩效并支援明智的决策。然而，儘管有这种成长潜力，KPO产业也面临阻碍其发展的挑战。更严格的当地失业法规和人才短缺可能会阻碍营运稳定性，而高员工离职率可能会阻碍 KPO 公司留住技术熟练且具成本效益的劳动力。随着竞争格局不断加剧，成功克服这些障碍对于 KPO 公司满足不断增长的服务需求至关重要。

北美洲
- 美国
- 加拿大
欧洲
- 英国
- 德国
- 西班牙
- 法国
- 义大利
- 其他欧洲国家地区
亚太地区
- 中国
- 印度
- 日本
- 韩国
- 其他亚太地区
拉丁美洲
- 巴西
- 其他拉丁美洲地区
中东/非洲
- 海湾合作委员会国家
- 南非
- 其他中东/非洲

竞争资讯

前5名企业对比
主要企业市场定位（2023年）
主要市场参与者所采取的策略
近期市场趋势
公司市场占有率分析（2023）
主要企业简介
- 公司简介
- 产品系列分析
- 按公司分公司分類的股份分析
- 收益与前一年同期比较（2021-2023）

主要企业简介

Wipro
Tata Consultancy Services（TCS）
Infosys BPM
Genpact
Cognizant Technology Solutions
EXL Service
Accenture
Capgemini
HCL Technologies
Mu Sigma
Evalueserve
iResearch Services
Trupp Global
RR Donnelley
KPMG Global Services
Concentrix
IBM Global Process Services
Tech Mahindra
Firstsource Solutions

结论和建议

简介目录

Product Code: SQMIG45C2060

Global Knowledge Process Outsourcing Market size was valued at USD 48.92 Billion in 2022 and is poised to grow from USD 57.24 Billion in 2023 to USD 200.98 Billion by 2031, at a CAGR of 17.0% during the forecast period (2024-2031).

The knowledge process outsourcing (KPO) sector is positioned for significant expansion, driven by emerging market dynamics. Companies are increasingly demanding greater flexibility in Service Level Agreements (SLAs) and streamlined change management processes, alongside a pressing need for cost reductions. Outsourcing key processes allows businesses to optimize time and resource allocation effectively. The rise in demand for professional services-ranging from training and research to managed services and maintenance-further fuels this industry's momentum. Emerging economies such as China, India, and the Philippines provide access to a large pool of highly skilled professionals, including engineers, lawyers, and architects, who offer competitive pricing relative to their Western counterparts. In an era characterized by an abundance of data, the challenge of deriving actionable insights from extensive datasets prompts organizations to engage KPO firms. These firms leverage specialized knowledge and advanced analytical tools to enhance business process performance and support informed decision-making. However, despite this growth potential, the KPO industry faces challenges that may impede its progress. Stricter regional unemployment regulations and talent shortages could disrupt operational stability, while high employee turnover rates may hinder KPO firms' ability to sustain a skilled and cost-effective workforce. As such, navigating these obstacles will be crucial for KPO firms as they aim to capitalize on the growing demand for their services in an increasingly competitive landscape.

Top-down and bottom-up approaches were used to estimate and validate the size of the Global Knowledge Process Outsourcing market and to estimate the size of various other dependent submarkets. The research methodology used to estimate the market size includes the following details: The key players in the market were identified through secondary research, and their market shares in the respective regions were determined through primary and secondary research. This entire procedure includes the study of the annual and financial reports of the top market players and extensive interviews for key insights from industry leaders such as CEOs, VPs, directors, and marketing executives. All percentage shares split, and breakdowns were determined using secondary sources and verified through Primary sources. All possible parameters that affect the markets covered in this research study have been accounted for, viewed in extensive detail, verified through primary research, and analyzed to get the final quantitative and qualitative data.

Global Knowledge Process Outsourcing Market Segmental Analysis

Global Knowledge Process Outsourcing Market is segmented by Service, , Organization Size, Application and region. Based on Service, the market is segmented into Analytics & Market Research (Customer & Marketing Analytics, Operations & Supply Chain Analytics, Competitive Intelligence & Industry Analysis), Engineering & Design, Financial Process Outsourcing, Legal Process Outsourcing, Publishing Outsourcing, Research & Development Outsourcing, Others. Based on Organization Size, the market is segmented into Small & Medium Enterprises (SMEs), Large Enterprises. Based on Application, the market is segmented into BFSI, Healthcare, IT & Telecom, Manufacturing, Pharmaceutical, Retail, Others. Based on region, the market is segmented into North America, Europe, Asia Pacific, Latin America and Middle East & and Africa.

Driver of the Global Knowledge Process Outsourcing Market

The global Knowledge Process Outsourcing (KPO) market is significantly propelled by the escalating demand for specialized knowledge and expertise across various sectors. Organizations increasingly seek in-depth analyses, meticulous research, and domain-specific insights to inform their decisions and maintain a competitive edge. KPO firms provide access to skilled professionals proficient in areas like data analytics, legal services, financial research, and engineering, facilitating the acquisition of valuable insights and strategic advantages. For instance, a pharmaceutical company might outsource its drug research and development to a KPO firm staffed with expert scientists, thereby expediting the discovery process while potentially lowering costs.

Restraints in the Global Knowledge Process Outsourcing Market

A prominent challenge impacting the Knowledge Process Outsourcing (KPO) market is the increasing apprehension regarding data security and privacy. Numerous organizations handle sensitive information, encompassing intellectual property, financial details, and customer data. The act of outsourcing these vital processes to external service providers introduces potential risks, such as data breaches and unauthorized access to confidential information. Consequently, organizations may be reluctant to delegate specific tasks, particularly in industries that are stringently regulated, such as finance and healthcare, where adherence to data protection regulations is paramount. This hesitation can significantly hinder the growth of the KPO sector.

Market Trends of the Global Knowledge Process Outsourcing Market

The Global Knowledge Process Outsourcing (KPO) market is witnessing a significant trend driven by the integration of artificial intelligence (AI) and automation technologies. KPO firms are leveraging AI to optimize service delivery, enhancing both efficiency and accuracy. For example, the use of AI-powered chatbots for customer support allows firms to provide round-the-clock assistance, thus drastically reducing response times and minimizing the need for human intervention. Additionally, robotic process automation (RPA) is being deployed to streamline repetitive tasks, further improving operational productivity. This trend reflects the KPO industry's shift towards more intelligent, agile, and technology-driven solutions, catering to the evolving demands of global businesses.

Introduction

Objectives of the Study
Scope of the Report
Definitions

Research Methodology

Information Procurement
Secondary & Primary Data Methods
Market Size Estimation
Market Assumptions & Limitations

Executive Summary

Global Market Outlook
Supply & Demand Trend Analysis
Segmental Opportunity Analysis

Market Dynamics & Outlook

Market Overview
Market Size
Market Dynamics
- Driver & Opportunities
- Restraints & Challenges
Porters Analysis & Impact
- Competitive rivalry
- Threat of substitute
- Bargaining power of buyers
- Threat of new entrants
- Bargaining power of suppliers

Key Market Insights

Key Success Factors
Degree of Competition
Top Investment Pockets
Market Ecosystem
Technological Advancement
Regulatory Landscape
Case Study Analysis
PESTEL Analysis
Macro-Economic Indicators
Startup Analysis
Market Attractiveness Index
Pricing Analysis

Global Knowledge Process Outsourcing Market Size by Service & CAGR (2024-2031)

Market Overview
Analytics & Market Research
- Customer & Marketing Analytics
- Operations & Supply Chain Analytics
- Competitive Intelligence & Industry Analysis
Engineering & Design
Financial Process Outsourcing
Legal Process Outsourcing
Publishing Outsourcing
Research & Development Outsourcing
Others

Global Knowledge Process Outsourcing Market Size by Organization Size & CAGR (2024-2031)

Market Overview
Small and Medium Enterprises (SMEs)
Large Enterprises

Global Knowledge Process Outsourcing Market Size by Application & CAGR (2024-2031)

Market Overview
BFSI
Healthcare
IT & Telecom
Manufacturing
Pharmaceutical
Retail
Others

Global Knowledge Process Outsourcing Market Size & CAGR (2024-2031)

North America, (Service, Organization Size, Application)
- US
- Canada
Europe, (Service, Organization Size, Application)
- UK
- Germany
- Spain
- France
- Italy
- Rest of Europe
Asia-Pacific, (Service, Organization Size, Application)
- China
- India
- Japan
- South Korea
- Rest of Asia Pacific
Latin America, (Service, Organization Size, Application)
- Brazil
- Rest of Latin America
Middle East & Africa, (Service, Organization Size, Application)
- GCC Countries
- South Africa
- Rest of Middle East & Africa

Competitive Intelligence

Top 5 Player Comparison
Market Positioning of Key Players, 2023
Strategies Adopted by Key Market Players
Recent Developments in the Market
Company Market Share Analysis, 2023
Company Profiles of All Key Players
- Company Details
- Product Portfolio Analysis
- Company's Segmental Share Analysis
- Revenue Y-O-Y Comparison (2021-2023)

Key Company Profiles

Wipro
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Tata Consultancy Services (TCS)
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Infosys BPM
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Genpact
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Cognizant Technology Solutions
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
EXL Service
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Accenture
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Capgemini
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
HCL Technologies
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Mu Sigma
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Evalueserve
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
iResearch Services
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Trupp Global
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
RR Donnelley
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
KPMG Global Services
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Concentrix
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
IBM Global Process Services
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Tech Mahindra
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments
Firstsource Solutions
- Company Overview
- Business Segment Overview
- Financial Updates
- Key Developments