互动式自助服务终端市场规模、份额和成长分析（按组件、类型、萤幕尺寸、位置、最终用途行业和地区）- 2025-2032 年行业预测

预计到 2023 年全球互动式资讯亭市场规模将达到 321.3 亿美元，并从 2024 年的 344.8 亿美元成长到 2032 年的 605.8 亿美元，预测期内（2025-2032 年）的复合年增长率为 7.3%。

由于零售、医疗保健、金融和运输业的企业越来越多地采用自助服务解决方案，全球互动式资讯亭市场的需求正在发生重大转变。这些资讯亭为客户提供了获取资讯、处理交易和互动服务的便捷方式。然而，控制敏感资料的能力引发了重要的安全和隐私问题。采用触控萤幕、生物识别、NFC 和人工智慧驱动介面等先进技术不仅可以增强使用者体验，还可以为企业提供有价值的资料洞察。此外，设计更紧凑、外观更具吸引力的自助服务终端的趋势日益明显，这些自助服务终端可以无缝融入各种环境，同时满足不断变化的消费者需求。

目录

介绍

• 调查目的
• 研究范围
• 定义

调查方法

• 资讯采购
• 次要和主要资料方法
• 市场规模预测
• 市场假设与限制

执行摘要

• 全球市场展望
• 供需趋势分析
• 细分机会分析

市场动态及展望

• 市场概况
• 市场规模
• 市场动态
  • 驱动因素和机会
  • 限制与挑战
• 波特的分析

主要市场考察

• 关键成功因素
• 竞争程度
• 主要投资机会
• 市场生态系统
• 市场吸引力指数（2024 年）
• PESTEL 分析
• 总体经济指标
• 价值链分析
• 定价分析
• 案例研究
• 技术进步
• 监管格局
• 专利分析

互动式资讯亭市场规模（按组件和复合年增长率） (2025-2032)

• 市场概况
• 硬体
• 软体
• 服务

互动式资讯亭市场规模（按类型和复合年增长率）（2025-2032）

• 市场概况
• 自助服务亭
• 自动贩卖机
• 资讯亭

互动式资讯亭市场规模（按萤幕尺寸和复合年增长率） (2025-2032)

• 市场概况
• 32 英吋或更小
• 32 英寸至 65 英寸
• 65 英吋或以上

互动式自助服务终端市场规模（按地区划分）及复合年增长率（2025-2032 年）

• 市场概况
• 室内的
• 户外的

互动式自助服务终端市场规模（依最终用途产业和复合年增长率） (2025-2032)

• 市场概况
• 零售
• 卫生保健
• 银行和金融服务
• 饭店业
• 运输
• 政府
• 教育
• 娱乐
• 其他的

互动式资讯亭市场规模（按地区）及复合年增长率（2025-2032）

• 北美洲
  • 美国
  • 加拿大
• 欧洲
  • 德国
  • 西班牙
  • 法国
  • 英国
  • 义大利
  • 其他欧洲国家地区
• 亚太地区
  • 中国
  • 印度
  • 日本
  • 韩国
  • 其他亚太地区
• 拉丁美洲
  • 巴西
  • 其他拉丁美洲国家
• 中东和非洲
  • 海湾合作委员会国家
  • 南非
  • 其他中东和非洲地区

竞争资讯

• 前 5 家公司对比
• 主要企业市场定位（2024年）
• 主要市场参与者所采用的策略
• 近期市场趋势
• 公司市场占有率分析（2024 年）
• 主要企业简介
  • 公司详细信息
  • 产品系列分析
  • 公司分部份额分析
  • 收益与前一年同期比较对比（2022-2024 年）

主要企业简介

• NCR Corporation（USA）
• Diebold Nixdorf（USA）
• Zebra Technologies（USA）
• Advanced Kiosks（USA）
• Embross Group（Canada）
• GRGBanking（China）
• IER SAS（France）
• KIOSK Information Systems（USA）
• Source Technologies（USA）
• Meridian Kiosks（USA）
• RedyRef Interactive Kiosks（USA）
• Olea Kiosks（USA）
• SlabbKiosks（USA）
• XIPHIAS Software Technologies（India）
• Samsung Electronics（South Korea）
• Panasonic Corporation（Japan）
• Fujitsu Limited（Japan）
• Pyramid Computer GmbH（Germany）
• Advantech Co., Ltd.（Taiwan）
• Aila Technologies（USA）

结论和建议

Global Interactive Kiosk Market size was valued at USD 32.13 billion in 2023 and is poised to grow from USD 34.48 billion in 2024 to USD 60.58 billion by 2032, growing at a CAGR of 7.3% during the forecast period (2025-2032).

The global Interactive Kiosk market has seen significant shifts in demand as businesses across retail, healthcare, finance, and transportation increasingly adopt self-service solutions. These kiosks provide customers with convenient access to information, transaction processing, and service interactions. However, their capacity to manage sensitive data raises important security and privacy concerns. The incorporation of advanced technologies such as touchscreens, biometric authentication, NFC, and AI-driven interfaces not only enhances user experiences but also offers businesses valuable data insights. Additionally, there's a growing trend toward creating more compact and visually appealing kiosk designs, allowing them to fit seamlessly into diverse environments while catering to an expanding range of consumer needs.

Top-down and bottom-up approaches were used to estimate and validate the size of the Global Interactive Kiosk market and to estimate the size of various other dependent submarkets. The research methodology used to estimate the market size includes the following details: The key players in the market were identified through secondary research, and their market shares in the respective regions were determined through primary and secondary research. This entire procedure includes the study of the annual and financial reports of the top market players and extensive interviews for key insights from industry leaders such as CEOs, VPs, directors, and marketing executives. All percentage shares split, and breakdowns were determined using secondary sources and verified through Primary sources. All possible parameters that affect the markets covered in this research study have been accounted for, viewed in extensive detail, verified through primary research, and analyzed to get the final quantitative and qualitative data.

Global Interactive Kiosk Market Segments Analysis

Global Interactive Kiosk Market is segmented by Component, Type, Screen Size, Location, End-Use Industry and region. Based on Component, the market is segmented into Hardware, Software and Services. Based on Type, the market is segmented into Self-Service Kiosks, Vending Kiosks and Information Kiosks. Based on Screen Size, the market is segmented into Below 32", 32"-65" and Above 65". Based on Location, the market is segmented into Indoor and Outdoor. Based on End-Use Industry, the market is segmented into Retail, Healthcare, Banking and Financial Services, Hospitality, Transportation, Government, Education, Entertainment and Others. Based on region, the market is segmented into North America, Europe, Asia Pacific, Latin America and Middle East & Africa.

Driver of the Global Interactive Kiosk Market

The Global Interactive Kiosk market is largely driven by the escalating need for seamless and efficient customer interactions across diverse sectors such as retail, healthcare, and hospitality. These kiosks provide a user-friendly platform for a variety of tasks, including self-checkout, information retrieval, and ticketing, significantly improving the overall customer experience. Additionally, rapid technological advancements, including the integration of touchscreens, biometrics, and AI-powered interfaces, significantly enhance the functionality and attraction of interactive kiosks. As businesses increasingly recognize the value of these automated solutions in streamlining services and engaging customers, the demand for interactive kiosks continues to rise.

Restraints in the Global Interactive Kiosk Market

A significant restraint in the Global Interactive Kiosk market is the heightened concern regarding security and privacy, especially when these kiosks manage sensitive user data. As interactive kiosks increasingly integrate into critical sectors like finance and healthcare, it is essential to address potential security vulnerabilities to build and sustain user confidence. Furthermore, the financial burden of initial setup costs and continuous maintenance required for operating interactive kiosks can deter investments, particularly from small and medium-sized enterprises (SMEs). These challenges create obstacles that must be navigated to ensure successful implementation and widespread acceptance in the market.

Market Trends of the Global Interactive Kiosk Market

The Global Interactive Kiosk market is witnessing a significant trend towards the integration of advanced technologies aimed at enhancing user experiences. Touchless interfaces, utilizing gesture recognition and voice commands, are becoming increasingly popular, largely due to heightened hygiene concerns and a growing demand for more intuitive, user-friendly interactions. Additionally, the incorporation of artificial intelligence (AI) into interactive kiosks is on the rise, enabling personalized and context-aware user experiences. This convergence of technology not only streamlines interactions but also caters to diverse consumer needs, propelling the market forward as businesses adapt to new consumer expectations and technological advancements.

Table of Contents

Introduction

• Objectives of the Study
• Scope of the Report
• Definitions

Research Methodology

• Information Procurement
• Secondary & Primary Data Methods
• Market Size Estimation
• Market Assumptions & Limitations

Executive Summary

• Global Market Outlook
• Supply & Demand Trend Analysis
• Segmental Opportunity Analysis

Market Dynamics & Outlook

• Market Overview
• Market Size
• Market Dynamics
  • Drivers & Opportunities
  • Restraints & Challenges
• Porters Analysis
  • Competitive rivalry
  • Threat of substitute
  • Bargaining power of buyers
  • Threat of new entrants
  • Bargaining power of suppliers

Key Market Insights

• Key Success Factors
• Degree of Competition
• Top Investment Pockets
• Market Ecosystem
• Market Attractiveness Index, 2024
• PESTEL Analysis
• Macro-Economic Indicators
• Value Chain Analysis
• Pricing Analysis
• Case Studies
• Technology Advancement
• Regulatory Landscape
• Patent Analysis

Global Interactive Kiosk Market Size by Component & CAGR (2025-2032)

• Market Overview
• Hardware
• Software
• Services

Global Interactive Kiosk Market Size by Type & CAGR (2025-2032)

• Market Overview
• Self-Service Kiosks
• Vending Kiosks
• Information Kiosks

Global Interactive Kiosk Market Size by Screen Size & CAGR (2025-2032)

• Market Overview
• Below 32"
• 32"-65"
• Above 65"

Global Interactive Kiosk Market Size by Location & CAGR (2025-2032)

• Market Overview
• Indoor
• Outdoor

Global Interactive Kiosk Market Size by End-Use Industry & CAGR (2025-2032)

• Market Overview
• Retail
• Healthcare
• Banking and Financial Services
• Hospitality
• Transportation
• Government
• Education
• Entertainment
• Others

Global Interactive Kiosk Market Size & CAGR (2025-2032)

• North America (Component, Type, Screen Size, Location, End-Use Industry)
  • US
  • Canada
• Europe (Component, Type, Screen Size, Location, End-Use Industry)
  • Germany
  • Spain
  • France
  • UK
  • Italy
  • Rest of Europe
• Asia Pacific (Component, Type, Screen Size, Location, End-Use Industry)
  • China
  • India
  • Japan
  • South Korea
  • Rest of Asia-Pacific
• Latin America (Component, Type, Screen Size, Location, End-Use Industry)
  • Brazil
  • Rest of Latin America
• Middle East & Africa (Component, Type, Screen Size, Location, End-Use Industry)
  • GCC Countries
  • South Africa
  • Rest of Middle East & Africa

Competitive Intelligence

• Top 5 Player Comparison
• Market Positioning of Key Players, 2024
• Strategies Adopted by Key Market Players
• Recent Developments in the Market
• Company Market Share Analysis, 2024
• Company Profiles of All Key Players
  • Company Details
  • Product Portfolio Analysis
  • Company's Segmental Share Analysis
  • Revenue Y-O-Y Comparison (2022-2024)

Key Company Profiles

• NCR Corporation (USA)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Diebold Nixdorf (USA)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Zebra Technologies (USA)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Advanced Kiosks (USA)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Embross Group (Canada)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• GRGBanking (China)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• IER SAS (France)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• KIOSK Information Systems (USA)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Source Technologies (USA)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Meridian Kiosks (USA)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• RedyRef Interactive Kiosks (USA)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Olea Kiosks (USA)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• SlabbKiosks (USA)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• XIPHIAS Software Technologies (India)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Samsung Electronics (South Korea)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Panasonic Corporation (Japan)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Fujitsu Limited (Japan)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Pyramid Computer GmbH (Germany)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Advantech Co., Ltd. (Taiwan)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Aila Technologies (USA)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments

Conclusion & Recommendations