OSS 和 BSS 市场规模、份额和成长分析（按类型、组件、解决方案类型、部署模式、组织规模和地区）- 产业预测 2025-2032

OSS 和 BSS 市场预计在 2023 年达到 276 亿美元，并从 2024 年的 310.2 亿美元增长到 2032 年的 790.3 亿美元，预测期内（2025-2032 年）的复合年增长率为 12.4%。

全球业务支撑系统 (OSS) 和业务支撑系统 (BSS) 市场正在经历强劲成长，这得益于通讯服务供应商对业务效率和改善客户体验的追求。推动这项扩张的关键因素包括数位转型措施的兴起、行动装置的普及以及对高速网路的需求不断增长。随着通讯技术的不断进步，OSS产业蓬勃发展，专注于网路管理、业务履约和服务保障等关键领域。同时，BSS 领域也正在获得发展动力，各组织优先考虑商业化战略并透过改善客户、收益和产品管理来创造个人化的客户体验。总体而言，这两个部门在不断发展的数位环境中都有望持续成长。

目录

介绍

• 调查目的
• 研究范围
• 定义

调查方法

• 资讯采购
• 次要和主要资料方法
• 市场规模预测
• 市场假设与限制

执行摘要

• 全球市场展望
• 供需趋势分析
• 细分机会分析

市场动态及展望

• 市场概况
• 市场规模
• 市场动态
  • 驱动因素和机会
  • 限制与挑战
• 波特的分析

主要市场考察

• 关键成功因素
• 竞争程度
• 主要投资机会
• 市场生态系统
• 市场吸引力指数（2024 年）
• PESTEL 分析
• 总体经济指标
• 价值链分析
• 定价分析
• 监管格局
• 案例研究
• 技术进步
• 贸易分析

OSS 和 BSS 市场规模（按类型）

• 市场概况
• OSS
• BSS

OSS 和 BSS 市场规模（按组件）

• 市场概况
• 解决方案
• 服务

OSS 和 BSS 市场规模（依解决方案类型）

• 市场概况
• 网路规划与设计
• 服务产品
• 服务履行
• 服务保障
• 客户和产品管理
• 计费和收益管理
• 网路效能管理
• 其他的

OSS 和 BSS 市场规模（依部署模式）

• 市场概况
• 本地
• 云

OSS 和 BSS 市场规模（依组织规模）

• 市场概况
• 中小企业
• 大型企业

OSS 和 BSS 市场规模（按行业）

• 市场概况
• 资讯科技和通讯
• BFSI
• 媒体和娱乐
• 零售与电子商务
• 其他的

OSS 和 BSS 市场规模

• 北美洲
  • 美国
  • 加拿大
• 欧洲
  • 德国
  • 西班牙
  • 法国
  • 英国
  • 义大利
  • 其他欧洲国家地区
• 亚太地区
  • 中国
  • 印度
  • 日本
  • 韩国
  • 其他亚太地区
• 拉丁美洲
  • 巴西
  • 其他拉丁美洲国家
• 中东和非洲
  • 海湾合作委员会国家
  • 南非
  • 其他中东和非洲地区

竞争资讯

• 前 5 家公司对比
• 主要企业市场定位（2024年）
• 主要市场参与者所采用的策略
• 近期市场趋势
• 公司市场占有率分析（2024 年）
• 主要企业简介
  • 公司详细信息
  • 产品系列分析
  • 公司分部份额分析
  • 收益与前一年同期比较对比（2022-2024 年）

主要企业简介

• Amdocs
• Cisco Systems Inc
• Comarch SA
• Hewlett Packard Enterprise Development LP
• Huawei Technologies Co. Ltd
• Infosys Limited
• Netcracker Technology Corporation（NEC Corporation）
• Nokia Corporation
• Oracle Corporation
• Suntech SA

结论和建议

OSS and BSS Market size was valued at USD 27.6 billion in 2023 and is poised to grow from USD 31.02 billion in 2024 to USD 79.03 billion by 2032, growing at a CAGR of 12.4% during the forecast period (2025-2032).

The global Operations Support Systems (OSS) and Business Support Systems (BSS) market is witnessing robust growth, driven by communication service providers' pursuit of operational efficiency and enhanced customer experiences. Key factors fueling this expansion include the rise of digital transformation initiatives, the proliferation of mobile devices, and the increasing demand for high-speed internet. The OSS segment is flourishing due to continuous advancements in telecommunications technology, focusing on critical areas such as network management, service fulfillment, and service assurance. Concurrently, the BSS segment is gaining momentum as organizations emphasize monetization strategies and the creation of personalized customer experiences through improved customer management, revenue management, and product management practices. Overall, both segments are positioned for sustained growth in the evolving digital landscape.

Top-down and bottom-up approaches were used to estimate and validate the size of the OSS and BSS market and to estimate the size of various other dependent submarkets. The research methodology used to estimate the market size includes the following details: The key players in the market were identified through secondary research, and their market shares in the respective regions were determined through primary and secondary research. This entire procedure includes the study of the annual and financial reports of the top market players and extensive interviews for key insights from industry leaders such as CEOs, VPs, directors, and marketing executives. All percentage shares split, and breakdowns were determined using secondary sources and verified through Primary sources. All possible parameters that affect the markets covered in this research study have been accounted for, viewed in extensive detail, verified through primary research, and analyzed to get the final quantitative and qualitative data.

OSS and BSS Market Segments Analysis

Global OSS and BSS Market is segmented by Type, Component, Solution Type, Deployment Mode, Organization Size, Industry Vertical and region. Based on Type, the market is segmented into OSS and BSS. Based on Component, the market is segmented into Solution and Services. Based on Solution Type, the market is segmented into Network Planning and Design, Service Delivery, Service Fulfillment, Service Assurance, Customer and Product Management, Billing and Revenue Management, Network Performance Management and Others. Based on Deployment Mode, the market is segmented into On-premise and Cloud. Based on Organization Size, the market is segmented into Small and Medium-sized Enterprises and Large Enterprises. Based on Industry Vertical, the market is segmented into IT and Telecom, BFSI, Media and Entertainment, Retail and E-commerce and Others. Based on region, the market is segmented into North America, Europe, Asia Pacific, Latin America and Middle East & Africa.

Driver of the OSS and BSS Market

The OSS and BSS market is being significantly propelled by the growing shift toward digital transformation initiatives across various sectors, as organizations seek to invest in sophisticated Operations Support Systems and Business Support Systems. This investment aims to streamline operational processes and improve customer experiences. Furthermore, the surge in mobile device usage and the increasing demand for high-speed internet services are critical factors driving the necessity for reliable OSS and BSS solutions. These systems are essential for effectively managing and optimizing communication networks in an ever-evolving digital landscape, ensuring timely service delivery and customer satisfaction.

Restraints in the OSS and BSS Market

The OSS and BSS market faces significant constraints due to the considerable financial investments needed for integration and customization, which can be particularly challenging for smaller businesses or those with limited budgets. Furthermore, complications arising from interoperability with existing legacy systems can obstruct the smooth implementation of OSS and BSS solutions. This situation may lead to disruptions in operations, making it difficult for organizations to fully realize the benefits of these technologies. As a result, these factors can impede the widespread adoption of OSS and BSS solutions in the competitive marketplace.

Market Trends of the OSS and BSS Market

The OSS and BSS market is witnessing a transformative trend driven by the integration of artificial intelligence (AI) and machine learning (ML), which enhances operational efficiency and decision-making among communication service providers and enterprises. As 5G technology proliferates, there is an escalating demand for advanced OSS and BSS solutions that can adeptly navigate the complexities of next-generation networks. Moreover, the increasing focus on data analytics and real-time insights is empowering organizations to extract actionable intelligence from vast datasets generated through network activities and customer interactions. This confluence of technologies is redefining service delivery and paving the way for more personalized customer experiences.

Table of Contents

Introduction

• Objectives of the Study
• Scope of the Report
• Definitions

Research Methodology

• Information Procurement
• Secondary & Primary Data Methods
• Market Size Estimation
• Market Assumptions & Limitations

Executive Summary

• Global Market Outlook
• Supply & Demand Trend Analysis
• Segmental Opportunity Analysis

Market Dynamics & Outlook

• Market Overview
• Market Size
• Market Dynamics
  • Drivers & Opportunities
  • Restraints & Challenges
• Porters Analysis
  • Competitive rivalry
  • Threat of substitute
  • Bargaining power of buyers
  • Threat of new entrants
  • Bargaining power of suppliers

Key Market Insights

• Key Success Factors
• Degree of Competition
• Top Investment Pockets
• Market Ecosystem
• Market Attractiveness Index, 2024
• PESTEL Analysis
• Macro-Economic Indicators
• Value Chain Analysis
• Pricing Analysis
• Regulatory Landscape
• Case Studies
• Technological Advancement
• Trade Analysis

Global OSS and BSS Market Size by Type & CAGR (2025-2032)

• Market Overview
• OSS
• BSS

Global OSS and BSS Market Size by Component & CAGR (2025-2032)

• Market Overview
• Solution
• Services

Global OSS and BSS Market Size by Solution Type & CAGR (2025-2032)

• Market Overview
• Network Planning and Design
• Service Delivery
• Service Fulfillment
• Service Assurance
• Customer and Product Management
• Billing and Revenue Management
• Network Performance Management
• Others

Global OSS and BSS Market Size by Deployment Mode & CAGR (2025-2032)

• Market Overview
• On-premise
• Cloud

Global OSS and BSS Market Size by Organization Size & CAGR (2025-2032)

• Market Overview
• Small and Medium-sized Enterprises
• Large Enterprises

Global OSS and BSS Market Size by Industry Vertical & CAGR (2025-2032)

• Market Overview
• IT and Telecom
• BFSI
• Media and Entertainment
• Retail and E-commerce
• Others

Global OSS and BSS Market Size & CAGR (2025-2032)

• North America (Type, Component, Solution Type, Deployment Mode, Organization Size, Industry Vertical)
  • US
  • Canada
• Europe (Type, Component, Solution Type, Deployment Mode, Organization Size, Industry Vertical)
  • Germany
  • Spain
  • France
  • UK
  • Italy
  • Rest of Europe
• Asia Pacific (Type, Component, Solution Type, Deployment Mode, Organization Size, Industry Vertical)
  • China
  • India
  • Japan
  • South Korea
  • Rest of Asia-Pacific
• Latin America (Type, Component, Solution Type, Deployment Mode, Organization Size, Industry Vertical)
  • Brazil
  • Rest of Latin America
• Middle East & Africa (Type, Component, Solution Type, Deployment Mode, Organization Size, Industry Vertical)
  • GCC Countries
  • South Africa
  • Rest of Middle East & Africa

Competitive Intelligence

• Top 5 Player Comparison
• Market Positioning of Key Players, 2024
• Strategies Adopted by Key Market Players
• Recent Developments in the Market
• Company Market Share Analysis, 2024
• Company Profiles of All Key Players
  • Company Details
  • Product Portfolio Analysis
  • Company's Segmental Share Analysis
  • Revenue Y-O-Y Comparison (2022-2024)

Key Company Profiles

• Amdocs
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Cisco Systems Inc
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Comarch SA
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Hewlett Packard Enterprise Development LP
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Huawei Technologies Co. Ltd
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Infosys Limited
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Netcracker Technology Corporation (NEC Corporation)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Nokia Corporation
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Oracle Corporation
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Suntech S.A.
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments

Conclusion & Recommendations