医疗聊天机器人市场规模、份额及成长分析（按组件、部署模式、应用、最终用户和地区）—2025 年至 2032 年产业预测

2023 年全球医疗保健聊天机器人市场规模为 3.2522 亿美元，预计将从 2024 年的 3.9319 亿美元增长到 2032 年的 17.9479 亿美元，预测期内（2025-2032 年）的复合年增长率为 20.9%。

在医疗保健领域，对主导聊天机器人的需求正在激增，彻底改变了付款人与潜在客户互动的方式。这些数位助理将有效地回应询问，并使临床团队摆脱行政负担，使他们能够专注于核心职责。随着我们越来越依赖科技来实现业务的自动化，聊天机器人对于增强病人参与、传播健康资讯和支援远端医疗倡议已经变得至关重要。具体来说，这些工具的创建是为了鼓励个人掌控自己的健康，同时减少初级保健医生的工作量。令人震惊的是，约有 40% 来自贫困家庭的患者未能完成治疗。解决这个问题从未像现在这样重要，纽约一家大型医疗保健提供者 Northwell Health 等公司就是一个例证。

目录

介绍

• 调查目的
• 研究范围
• 定义

调查方法

• 资讯采购
• 二次资料和一次资料方法
• 市场规模预测
• 市场假设与限制

执行摘要

• 全球市场展望
• 供需趋势分析
• 细分机会分析

市场动态与展望

• 市场概览
• 市场规模
• 市场动态
  • 驱动因素和机会
  • 限制与挑战
• 波特的分析

关键市场考察

• 关键成功因素
• 竞争程度
• 主要投资机会
• 市场生态系统
• 市场吸引力指数（2024年）
• PESTEL分析
• 总体经济指标
• 价值链分析
• 定价分析
• 技术进步
• 专利分析

医疗聊天机器人市场规模（按组件）

• 市场概览
• 软体
• 服务

医疗聊天机器人市场规模（依实施模式）

• 市场概览
• 本地模型
• 云端基础模式

医疗保健聊天机器人市场规模（按应用）

• 市场概览
• 症状确认和药物支持
• 预约安排和医疗指导

医疗保健聊天机器人市场规模（按最终用户划分）

• 市场概览
• 病人
• 医疗保健提供者
• 保险公司
• 其他最终用户

医疗保健聊天机器人市场规模

• 北美洲
  • 美国
  • 加拿大
• 欧洲
  • 德国
  • 西班牙
  • 法国
  • 英国
  • 义大利
  • 其他欧洲国家
• 亚太地区
  • 中国
  • 印度
  • 日本
  • 韩国
  • 其他亚太地区
• 拉丁美洲
  • 巴西
  • 其他拉丁美洲
• 中东和非洲
  • 海湾合作委员会国家
  • 南非
  • 其他中东和非洲地区

竞争资讯

• 前五大公司对比
• 主要企业市场定位（2024年）
• 主要市场参与者所采取的策略
• 近期市场趋势
• 公司市场占有率分析（2024年）
• 主要企业简介
  • 公司详情
  • 产品系列分析
  • 公司分部份额分析
  • 收益与前一年同期比较对比（2022-2024 年）

主要企业简介

• Babylon Health（United Kingdom）
• HealthTap Inc.（United States）
• Ada Health GmbH（Germany）
• Infermedica（Poland）
• MD Limited（United Kingdom）
• Woebot Labs, Inc.（United States）
• GYANT（United States）
• Sensely, Inc.（United States）
• Baidu Inc.（China）
• Buoy Health, Inc.（United States）
• HealthJoy（United States）
• Your.MD（United Kingdom）
• Lifelink Systems（United States）
• Panda Health（United States）
• GYANT.Com Inc.（United States）
• Ada Digital Health Ltd.（United Kingdom）
• Babylon Healthcare Service Limited（United Kingdom）
• Buoy Health Inc.（United States）
• GYANT.Com Inc.（United States）
• Infermedica Sp. z oo（Poland）

结论和建议

Global Healthcare Chatbots Market size was valued at USD 325.22 million in 2023 and is poised to grow from USD 393.19 million in 2024 to USD 1794.79 million by 2032, growing at a CAGR of 20.9% during the forecast period (2025-2032).

The healthcare sector is witnessing a burgeoning demand for AI-driven chatbots, which are revolutionizing the way payers engage with potential clients. These digital assistants efficiently address inquiries, relieving clinical teams from administrative burdens and enabling them to focus on core responsibilities. With increasing reliance on technology to automate operations, chatbots have become essential for enhancing patient engagement, disseminating health information, and supporting telemedicine initiatives. Notably, these tools have been created to alleviate the workload for primary care physicians while encouraging individuals to take charge of their health. Alarmingly, around 40% of patients from underprivileged backgrounds do not complete treatment; addressing this issue has never been more vital, epitomized by entities like Northwell Health, a leading healthcare provider in New York.

Top-down and bottom-up approaches were used to estimate and validate the size of the Global Healthcare Chatbots market and to estimate the size of various other dependent submarkets. The research methodology used to estimate the market size includes the following details: The key players in the market were identified through secondary research, and their market shares in the respective regions were determined through primary and secondary research. This entire procedure includes the study of the annual and financial reports of the top market players and extensive interviews for key insights from industry leaders such as CEOs, VPs, directors, and marketing executives. All percentage shares split, and breakdowns were determined using secondary sources and verified through Primary sources. All possible parameters that affect the markets covered in this research study have been accounted for, viewed in extensive detail, verified through primary research, and analyzed to get the final quantitative and qualitative data.

Global Healthcare Chatbots Market Segments Analysis

Global Healthcare Chatbots Market is segmented by Component, Deployment Model, Application, End User and region. Based on Component, the market is segmented into Software and Services. Based on Deployment Model, the market is segmented into On-premise Model and Cloud-based Model. Based on Application, the market is segmented into Symptom Checking & Medication Assistance and Appointment Scheduling & Medical Guidance. Based on End User, the market is segmented into Patients, Healthcare Providers, Insurance Companies and Other End Users. Based on region, the market is segmented into North America, Europe, Asia Pacific, Latin America and Middle East & Africa.

Driver of the Global Healthcare Chatbots Market

The expansion of the global healthcare chatbots market is primarily fueled by the rising demand for remote patient monitoring and telehealth solutions. This trend is rooted in a patient-centric and technology-driven evolution within the healthcare sector. Additionally, the global surge in chronic diseases, coupled with an aging population, has heightened the need for ongoing health condition management and monitoring beyond conventional in-person healthcare methods. As patients seek more convenient and efficient ways to engage with healthcare services, the adoption of chatbots becomes increasingly vital in addressing these evolving healthcare demands.

Restraints in the Global Healthcare Chatbots Market

The global healthcare chatbots market faces several significant restraints, primarily revolving around data security concerns. While data is crucial for enhancing the personalized experience of patients, it also makes these chatbots vulnerable to various threats, including malware attacks, distributed denial-of-service (DDoS) attacks, and risks stemming from inadequate coding practices and security measures. Despite advancements in technology, apprehensions regarding data privacy continue to create skepticism among consumers, ultimately impeding the widespread adoption of chatbots within the healthcare sector. Consequently, such issues are contributing to a slowdown in the growth of the global healthcare chatbots market.

Market Trends of the Global Healthcare Chatbots Market

The global healthcare chatbots market is witnessing significant growth driven by the integration of digital technology in healthcare. As more healthcare providers transition to online services, the demand for efficient patient engagement tools is rising, positioning chatbots as key assets in enhancing customer interactions and operational efficiency. These AI-driven solutions offer a user-friendly interface, enabling patients to access health information and receive personalized recommendations easily. This technological advancement not only improves patient experiences but also streamlines healthcare operations, creating a favorable environment for the expansion of the chatbot market as healthcare systems increasingly seek innovative ways to meet evolving patient needs.

Table of Contents

Introduction

• Objectives of the Study
• Scope of the Report
• Definitions

Research Methodology

• Information Procurement
• Secondary & Primary Data Methods
• Market Size Estimation
• Market Assumptions & Limitations

Executive Summary

• Global Market Outlook
• Supply & Demand Trend Analysis
• Segmental Opportunity Analysis

Market Dynamics & Outlook

• Market Overview
• Market Size
• Market Dynamics
  • Drivers & Opportunities
  • Restraints & Challenges
• Porters Analysis
  • Competitive rivalry
  • Threat of substitute
  • Bargaining power of buyers
  • Threat of new entrants
  • Bargaining power of suppliers

Key Market Insights

• Key Success Factors
• Degree of Competition
• Top Investment Pockets
• Market Ecosystem
• Market Attractiveness Index, 2024
• PESTEL Analysis
• Macro-Economic Indicators
• Value Chain Analysis
• Pricing Analysis
• Technological Advancement
• Patent Analysis

Global Healthcare Chatbots Market Size by Component & CAGR (2025-2032)

• Market Overview
• Software
• Services

Global Healthcare Chatbots Market Size by Deployment Model & CAGR (2025-2032)

• Market Overview
• On-premise Model
• Cloud-based Model

Global Healthcare Chatbots Market Size by Application & CAGR (2025-2032)

• Market Overview
• Symptom Checking & Medication Assistance
• Appointment Scheduling & Medical Guidance

Global Healthcare Chatbots Market Size by End User & CAGR (2025-2032)

• Market Overview
• Patients
• Healthcare Providers
• Insurance Companies
• Other End Users

Global Healthcare Chatbots Market Size & CAGR (2025-2032)

• North America (Component, Deployment Model, Application, End User)
  • US
  • Canada
• Europe (Component, Deployment Model, Application, End User)
  • Germany
  • Spain
  • France
  • UK
  • Italy
  • Rest of Europe
• Asia Pacific (Component, Deployment Model, Application, End User)
  • China
  • India
  • Japan
  • South Korea
  • Rest of Asia-Pacific
• Latin America (Component, Deployment Model, Application, End User)
  • Brazil
  • Rest of Latin America
• Middle East & Africa (Component, Deployment Model, Application, End User)
  • GCC Countries
  • South Africa
  • Rest of Middle East & Africa

Competitive Intelligence

• Top 5 Player Comparison
• Market Positioning of Key Players, 2024
• Strategies Adopted by Key Market Players
• Recent Developments in the Market
• Company Market Share Analysis, 2024
• Company Profiles of All Key Players
  • Company Details
  • Product Portfolio Analysis
  • Company's Segmental Share Analysis
  • Revenue Y-O-Y Comparison (2022-2024)

Key Company Profiles

• Babylon Health (United Kingdom)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• HealthTap Inc. (United States)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Ada Health GmbH (Germany)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Infermedica (Poland)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• MD Limited (United Kingdom)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Woebot Labs, Inc. (United States)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• GYANT (United States)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Sensely, Inc. (United States)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Baidu Inc. (China)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Buoy Health, Inc. (United States)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• HealthJoy (United States)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Your.MD (United Kingdom)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Lifelink Systems (United States)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Panda Health (United States)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• GYANT.Com Inc. (United States)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Ada Digital Health Ltd. (United Kingdom)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Babylon Healthcare Service Limited (United Kingdom)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Buoy Health Inc. (United States)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• GYANT.Com Inc. (United States)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Infermedica Sp. z o.o. (Poland)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments

Conclusion & Recommendations