语音分析市场规模、份额和成长分析（按组件、公司规模、部署方式、应用、产业和地区划分）：产业预测（2026-2033 年）

全球语音分析市场预计到 2024 年将达到 16.8 亿美元，到 2025 年将达到 20.1 亿美元，到 2033 年将达到 85.3 亿美元，在预测期（2026-2033 年）内复合年增长率为 19.8%。

全球语音分析市场在商业智慧(BI) 软体市场中正快速扩张。语音分析利用机器学习和自然语言处理技术，成为从语音互动中获取洞察的关键工具。这项技术使企业能够分析客户参与、改善服务交付、降低客户流失并推动收入成长。随着企业利用语音分析来了解消费者行为和偏好，对客户体验管理解决方案的激增需求正在推动这一趋势。此外，医疗保健产业也越来越多地利用这些洞察来提高患者照护标准。挑战包括高昂的实施成本以及对资料安全和隐私的担忧。此外，社群媒体和聊天机器人等新型通讯管道的兴起，以及即时分析与人工智慧和巨量资料日益紧密的融合，正在塑造市场动态。

全球语音分析市场驱动因素

对更优质客户服务日益增长的需求是推动全球语音分析市场扩张的主要因素。随着企业越来越重视提升客户体验，他们正采用语音分析解决方案来评估客户互动和行为。例如，客服中心利用这些洞察来发现客户申诉和问题，并根据需要改进政策和培训措施。这种适应性有助于提高客户满意度和忠诚度，最终增加收入。随着各组织努力满足消费者期望，语音分析技术的市场应用正持续加速成长。

限制全球语音分析市场的因素

全球语音分析市场面临的主要挑战之一是需要与各种现有技术系统无缝整合。客服中心通常会使用多种工具，包括互动式语音应答系统、座席桌面、客户关係管理软体和社群媒体监控应用程式。如果语音分析解决方案无法与这些系统正确集成，企业可能无法全面了解客户需求和问题，进而影响座席绩效和整体营运效率。例如，如果单独使用，座席使用多个萤幕会导致效率显着降低，最终阻碍公司的生产力和效益。

全球语音分析市场趋势

在全球语音分析市场，向云端语音分析解决方案的转型已成为一个显着趋势，其驱动力在于企业对更高扩充性、适应性和成本效益的需求。这些云端解决方案使企业能够随时随地存取关键数据和洞察，从而促进更有效率的跨职能协作并决策流程。随着企业将数位转型列为优先事项，并日益寻求利用即时分析来获得竞争优势，向云端语音分析的转型预计将会加速。这项变革不仅将提升营运效率，还将使企业能够更敏捷地应对市场动态，进而塑造语音分析及其在各产业应用领域的未来。

目录

介绍

• 分析目的
• 市场覆盖范围
• 定义

分析方法

• 资讯收集
• 二手资料和一手资料方法
• 市场规模预测
• 市场假设与限制

执行摘要

• 市场概况及展望
• 供需趋势分析
• 按细分市场进行机会分析

市场动态与展望

• 市场规模
• 市场动态
  • 驱动因素和机会
  • 限制与挑战
• 波特五力分析

关键市场考量因素

• 关键成功因素
• 竞争程度
• 关键投资机会
• 市场生态系统
• 市场魅力指数（2025）
• PESTEL 分析
• 总体经济指标
• 价值链分析
• 定价分析
• 案例研究
• 专利分析
• 技术分析

全球语音分析市场规模及各组成部分复合年增长率（2026-2033 年）

• 解决方案
• 服务

全球语音分析市场规模及依公司规模分類的复合年增长率（2026-2033 年）

• 大公司
• 小型企业

全球语音分析市场规模及以部署方式分類的复合年增长率（2026-2033 年）

• 本地部署
• 云

全球语音分析市场规模及按应用领域分類的复合年增长率（2026-2033 年）

• 客户体验管理
• 通话监控和摘要
• 代理性能监控
• 销售和行销管理
• 风险与合规管理
• 情绪分析
• 其他的

全球语音分析市场规模及产业复合年增长率（2026-2033）

• BFSI
• 零售
• 资讯科技/通讯
• 医疗保健
• 政府
• 製造业
• 其他的

全球语音分析市场规模及复合年增长率（2026-2033）

• 北美洲
  • 美国
  • 加拿大
• 欧洲
  • 德国
  • 西班牙
  • 法国
  • 英国
  • 义大利
  • 其他欧洲
• 亚太地区
  • 中国
  • 印度
  • 日本
  • 韩国
  • 亚太其他地区
• 拉丁美洲
  • 巴西
  • 其他拉丁美洲
• 中东和非洲
  • 海湾合作委员会国家
  • 南非
  • 其他中东和非洲地区

竞争格局

• 前五大公司对比
• 主要企业市场定位（2025 年）
• 主要企业采取的策略
• 近期市场趋势
• 主要企业市占率（2025 年）
• 主要企业简介
  • 公司简介
  • 产品系列分析
  • 按细分市场分析市场份额
  • 年比营收比较（2023-2025）

主要企业简介

• Verint Systems Inc.（美国）
• CallMiner（美国）
• Avaya公司（美国）
• Calabrio公司（美国）
• Verbio Technologies, SL（西班牙）
• ZOOM International（美国）
• Almawave SpA（Italy）
• 卡斯特尔通讯有限责任公司（美国）
• Intelligent Voice Ltd.（英国）
• Marchex公司（美国）
• OnviSource公司（美国）
• Sabio有限公司（英国）
• Speechmatics有限公司（英国）
• Uniphore 软体系统私人有限公司（印度）

结论与建议

Global Voice Analytics Market size was valued at USD 1.68 Billion in 2024 and is poised to grow from USD 2.01 Billion in 2025 to USD 8.53 Billion by 2033, growing at a CAGR of 19.8% during the forecast period (2026-2033).

The global voice analytics market is rapidly ascending within the business intelligence software landscape, with speech analytics emerging as a vital tool leveraging machine learning and natural language processing to derive insights from spoken interactions. This technology equips businesses to analyze customer engagements, enhancing service delivery, reducing churn, and driving sales growth. The surge in demand for customer experience management solutions fuels this trend, as companies harness speech analytics to understand consumer behavior and preferences. Additionally, the healthcare sector increasingly utilizes these insights to refine patient care standards. Challenges include the high adoption costs and concerns over data safety and privacy. Furthermore, the rise of new communication channels, like social media and chatbots, alongside real-time analytics integration with AI and big data, shapes market dynamics.

Top-down and bottom-up approaches were used to estimate and validate the size of the Global Voice Analytics market and to estimate the size of various other dependent submarkets. The research methodology used to estimate the market size includes the following details: The key players in the market were identified through secondary research, and their market shares in the respective regions were determined through primary and secondary research. This entire procedure includes the study of the annual and financial reports of the top market players and extensive interviews for key insights from industry leaders such as CEOs, VPs, directors, and marketing executives. All percentage shares split, and breakdowns were determined using secondary sources and verified through Primary sources. All possible parameters that affect the markets covered in this research study have been accounted for, viewed in extensive detail, verified through primary research, and analyzed to get the final quantitative and qualitative data.

Global Voice Analytics Market Segments Analysis

Global Voice Analytics Market is segmented by Component, Enterprise Size, Deployment Mode, Application, Industry Vertical and region. Based on Component, the market is segmented into Solution and Services. Based on Enterprise Size, the market is segmented into Large Enterprises and Small and Medium-sized Enterprises. Based on Deployment Mode, the market is segmented into On-premises and Cloud. Based on Application, the market is segmented into Customer Experience Management, Call Monitoring and Summarization, Agent Performance Monitoring, Sales and Marketing Management, Risk and Compliance Management, Sentiment Analysis and Others. Based on Industry Vertical, the market is segmented into BFSI, Retail, IT and Telecom, Healthcare, Government, Manufacturing and Others. Based on region, the market is segmented into North America, Europe, Asia Pacific, Latin America and Middle East & Africa.

Driver of the Global Voice Analytics Market

A significant contributor to the expansion of the global voice analytics market is the rising need for enhanced customer service. Businesses are increasingly focused on improving customer experiences, leading them to adopt speech analytics solutions to evaluate interactions and behaviors. For instance, call centers leverage these insights to uncover prevalent customer complaints or issues, enabling them to refine policies or training initiatives as necessary. This adaptability fosters higher customer satisfaction and loyalty, which in turn can lead to increased revenue generation. As organizations strive to meet consumer expectations, the adoption of voice analytics technology continues to gain momentum in the marketplace.

Restraints in the Global Voice Analytics Market

A significant challenge facing the global voice analytics market is the requirement for seamless integration with a variety of existing technological systems. Contact centers typically employ diverse tools, such as interactive voice response systems, agent desktops, customer relationship management software, and social media monitoring applications. Without proper integration of speech analysis solutions with these systems, organizations may struggle to gain a comprehensive understanding of customer needs and issues, impacting agent performance and overall operational efficiency. For instance, if voice analytics are applied in isolation, agents utilizing multiple screens may lead to significant inefficiencies, ultimately hindering the company's productivity and effectiveness.

Market Trends of the Global Voice Analytics Market

The global voice analytics market is experiencing a significant trend towards cloud-based speech analysis solutions, driven by the demand for enhanced scalability, adaptability, and cost-efficiency. These cloud solutions empower businesses to access critical data and insights from anywhere, fostering improved collaboration across departments and enhancing decision-making processes. As organizations increasingly prioritize digital transformation and seek to leverage real-time analytics for competitive advantage, the shift towards cloud-based voice analytics is expected to accelerate. This evolution not only streamlines operations but also enables a more agile response to market dynamics, shaping the future landscape of voice analytics and its applications across various industries.

Table of Contents

Introduction

• Objectives of the Study
• Scope of the Report
• Definitions

Research Methodology

• Information Procurement
• Secondary & Primary Data Methods
• Market Size Estimation
• Market Assumptions & Limitations

Executive Summary

• Global Market Outlook
• Supply & Demand Trend Analysis
• Segmental Opportunity Analysis

Market Dynamics & Outlook

• Market Overview
• Market Size
• Market Dynamics
  • Drivers & Opportunities
  • Restraints & Challenges
• Porters Analysis
  • Competitive rivalry
  • Threat of substitute
  • Bargaining power of buyers
  • Threat of new entrants
  • Bargaining power of suppliers

Key Market Insights

• Key Success Factors
• Degree of Competition
• Top Investment Pockets
• Market Ecosystem
• Market Attractiveness Index, 2025
• PESTEL Analysis
• Macro-Economic Indicators
• Value Chain Analysis
• Pricing Analysis
• Case Studies
• Patent Analysis
• Technology Analysis

Global Voice Analytics Market Size by Component & CAGR (2026-2033)

• Market Overview
• Solution
• Services

Global Voice Analytics Market Size by Enterprise Size & CAGR (2026-2033)

• Market Overview
• Large Enterprises
• Small and Medium-sized Enterprises

Global Voice Analytics Market Size by Deployment Mode & CAGR (2026-2033)

• Market Overview
• On-premises
• Cloud

Global Voice Analytics Market Size by Application & CAGR (2026-2033)

• Market Overview
• Customer Experience Management
• Call Monitoring and Summarization
• Agent Performance Monitoring
• Sales and Marketing Management
• Risk and Compliance Management
• Sentiment Analysis
• Others

Global Voice Analytics Market Size by Industry Vertical & CAGR (2026-2033)

• Market Overview
• BFSI
• Retail
• IT and Telecom
• Healthcare
• Government
• Manufacturing
• Others

Global Voice Analytics Market Size & CAGR (2026-2033)

• North America (Component, Enterprise Size, Deployment Mode, Application, Industry Vertical)
  • US
  • Canada
• Europe (Component, Enterprise Size, Deployment Mode, Application, Industry Vertical)
  • Germany
  • Spain
  • France
  • UK
  • Italy
  • Rest of Europe
• Asia Pacific (Component, Enterprise Size, Deployment Mode, Application, Industry Vertical)
  • China
  • India
  • Japan
  • South Korea
  • Rest of Asia-Pacific
• Latin America (Component, Enterprise Size, Deployment Mode, Application, Industry Vertical)
  • Brazil
  • Rest of Latin America
• Middle East & Africa (Component, Enterprise Size, Deployment Mode, Application, Industry Vertical)
  • GCC Countries
  • South Africa
  • Rest of Middle East & Africa

Competitive Intelligence

• Top 5 Player Comparison
• Market Positioning of Key Players, 2025
• Strategies Adopted by Key Market Players
• Recent Developments in the Market
• Company Market Share Analysis, 2025
• Company Profiles of All Key Players
  • Company Details
  • Product Portfolio Analysis
  • Company's Segmental Share Analysis
  • Revenue Y-O-Y Comparison (2023-2025)

Key Company Profiles

• Verint Systems Inc. (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• CallMiner (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Avaya Inc. (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Calabrio, Inc. (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Verbio Technologies, S.L. (Spain)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• ZOOM International (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Almawave S.p.A. (Italy)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Castel Communications LLC (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Intelligent Voice Ltd. (UK)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Marchex, Inc. (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• OnviSource, Inc. (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Sabio Ltd. (UK)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Speechmatics Ltd. (UK)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Uniphore Software Systems Pvt Ltd (India)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments

Conclusion & Recommendations