自助服务终端市场规模、份额和成长分析（按组件、产业垂直领域、类型、位置、最终用途和地区划分）－2026-2033年产业预测

预计到 2024 年，全球自助服务终端市场规模将达到 146.5 亿美元，到 2025 年将达到 156.6 亿美元，到 2033 年将达到 267 亿美元，预测期（2026-2033 年）的复合年增长率为 6.9%。

全球自助服务终端市场正经历强劲成长，其驱动因素包括自助服务技术的日益普及、消费者对非接触式支付解决方案的偏好不断增强以及对更佳购物体验的需求。零售、交通、医疗保健和快餐等行业的企业都在利用自助服务终端，透过缩短等待时间和简化营运流程来提升客户满意度。美国、德国和中国等已开发地区的普及率尤其高，因为这些地区越来越重视自动化、数位支付和客户参与的创新。人工智慧、虚拟实境和扩增实境的进步进一步提升了自助服务终端的功能和易用性，使其成为注重效率和便利性、同时致力于优化消费者体验的现代企业的宝贵资产。

全球自助服务终端市场驱动因素

全球自助服务终端市场的主要驱动力之一是客户对便利性和非接触式交易日益增长的需求，尤其是在零售、医疗保健和交通运输行业。随着消费者寻求比传统服务方式更快捷、更安全的替代方案，企业正在加速采用自助服务终端，以提高营运效率和客户体验。这种向自动化的转变不仅降低了人事费用，还简化了服务流程，使企业能够有效应对尖峰时段。此外，人工智慧和非接触式介面等技术的进步不断扩展自助服务终端的功能，进一步提升了其在各行业的吸引力。

限制全球自助服务终端市场的因素

全球自助服务终端市场的主要限制因素之一是部署和营运这些系统所需的高昂初始投资和维护成本。除了投资终端本身，企业还必须承担软体开发、定期更新和技术支援的相关成本。此外，持续的网路基础设施成本以及故障导致的停机风险也会阻碍中小企业采用自助服务终端。另外，用户隐私和资料安全的担忧也可能限制其普及，因为客户可能不愿意使用收集个人资讯的自动化系统，进而影响整体市场成长。

全球自助服务终端市场趋势

全球自助服务终端市场正经历重大变革，朝着整合生物识别技术的方向发展，这主要受消费者对安全和隐私日益增长的关注所驱动。这一趋势的特点是采用脸部辨识、指纹扫描和视网膜扫描等先进功能，以实现快速、安全、非接触式交易。银行、医疗保健和零售等行业正优先采用这些安全的身份验证方法，以提升用户体验并确保交易安全。生物识别为密码和PIN码等传统安全措施提供了一种切实可行的替代方案，不仅提高了营运效率，也增强了消费者对自助服务解决方案的信任。

目录

介绍

• 调查目标
• 调查范围
• 定义

调查方法

• 资讯收集
• 二手资料和一手资料方法
• 市场规模预测
• 市场假设与限制

执行摘要

• 全球市场展望
• 供需趋势分析
• 细分市场机会分析

市场动态与展望

• 市场规模
• 市场动态
  • 驱动因素和机会
  • 限制与挑战
• 波特分析

关键市场考察

• 关键成功因素
• 竞争程度
• 关键投资机会
• 市场生态系统
• 市场吸引力指数（2025）
• PESTEL 分析
• 总体经济指标
• 价值链分析
• 定价分析

全球自助服务终端市场规模（按组件划分）及复合年增长率（2026-2033 年）

• 硬体
  • 展示
  • 印表机
  • 其他的
• 软体
  • Windows
  • Android
  • Linux
  • 其他（iOS 等）
• 服务
  • 整合与部署
  • 託管服务

全球自助服务终端市场规模（依垂直产业划分）及复合年增长率（2026-2033 年）

• 自动柜员机（ATM）
• 零售自助结帐系统亭
• 自助服务终端
• 自动贩卖亭
• 食品亭
• 饮料亭
• 停车资讯亭

全球自助服务终端市场规模（按类型及复合年增长率划分）（2026-2033 年）

• 报到
• 赌场
• 银行
• 出票
• 自助订购
• 其他的

全球自助服务终端市场规模（依安装地点及复合年增长率划分）（2026-2033 年）

• 室内的
• 户外

全球自助服务终端市场规模（按最终用途和复合年增长率划分）（2026-2033 年）

• BFSI
• 零售
• 食品/饮料
• 卫生保健
• 政府
• 旅游
• 其他的

全球自助服务终端市场规模及复合年增长率（2026-2033）

• 北美洲
  • 美国
  • 加拿大
• 欧洲
  • 德国
  • 西班牙
  • 法国
  • 英国
  • 义大利
  • 其他欧洲地区
• 亚太地区
  • 中国
  • 印度
  • 日本
  • 韩国
  • 亚太其他地区
• 拉丁美洲
  • 巴西
  • 其他拉丁美洲地区
• 中东和非洲
  • 海湾合作委员会国家
  • 南非
  • 其他中东和非洲地区

竞争资讯

• 前五大公司对比
• 主要企业的市场定位（2025 年）
• 主要市场参与者所采取的策略
• 近期市场趋势
• 公司市占率分析（2025 年）
• 主要企业公司简介
  • 公司详情
  • 产品系列分析
  • 依业务板块进行公司股票分析
  • 2023-2025年营收年比比较

主要企业简介

• NCR Voyix（USA）
• Diebold Nixdorf, Incorporated（USA）
• KIOSK Information Systems（USA）
• Advantech Co., Ltd.（Taiwan）
• Meridian Kiosks LLC（USA）
• Olea Kiosks, Inc.（USA）
• Embross Group（Canada）
• REDYREF Interactive Kiosks（USA）
• GLORY LTD.（Japan）
• Fuji Electric Co., Ltd.（Japan）
• GRGBanking（China）
• Frank Mayer and Associates, Inc.（USA）
• Advanced Kiosks（USA）
• SlabbKiosks（USA）
• Source Technologies（USA）
• Wentworth Laboratories, Inc.（USA）
• Aksor SAS（France）
• Azkoyen SA（Spain）
• Pyramid Computer GmbH（Germany）

结论与建议

Global Self-Service Kiosk Market size was valued at USD 14.65 Billion in 2024 and is poised to grow from USD 15.66 Billion in 2025 to USD 26.7 Billion by 2033, growing at a CAGR of 6.9% during the forecast period (2026-2033).

The global self-service kiosk market is witnessing robust growth fueled by numerous factors such as the rising adoption of self-service technologies, growing consumer preference for contactless payment solutions, and the demand for improved shopping experiences. Businesses utilize self-service kiosks to enhance customer satisfaction by reducing wait times and streamlining operations across various sectors including retail, transportation, healthcare, and quick-service restaurants. Adoption rates are notably high in developed regions like the United States, Germany, and China, where innovations in automation, digital payments, and customer engagement are increasingly embraced. Advancements in artificial intelligence, virtual reality, and augmented reality further enhance the functionality and user-friendliness of kiosks, positioning them as vital assets for modern enterprises focused on optimizing consumer experiences while prioritizing efficiency and convenience.

Top-down and bottom-up approaches were used to estimate and validate the size of the Global Self-Service Kiosk market and to estimate the size of various other dependent submarkets. The research methodology used to estimate the market size includes the following details: The key players in the market were identified through secondary research, and their market shares in the respective regions were determined through primary and secondary research. This entire procedure includes the study of the annual and financial reports of the top market players and extensive interviews for key insights from industry leaders such as CEOs, VPs, directors, and marketing executives. All percentage shares split, and breakdowns were determined using secondary sources and verified through Primary sources. All possible parameters that affect the markets covered in this research study have been accounted for, viewed in extensive detail, verified through primary research, and analyzed to get the final quantitative and qualitative data.

Global Self-Service Kiosk Market Segments Analysis

Global Self-Service Kiosk Market is segmented by Component, Vertical, Type, Location, End Use and region. Based on Component, the market is segmented into Hardware, Software and Service. Based on Vertical, the market is segmented into Automated Teller Machines (ATMs), Retail Self-Checkout Kiosks, Self-Service Kiosks, Vending Kiosks, Food Kiosks, Beverage Kiosks and Parking Kiosks. Based on Type, the market is segmented into Check-in, Casino, Banking, Ticketing, Self-order and Others. Based on Location, the market is segmented into Indoor and Outdoor. Based on End Use, the market is segmented into BFSI, Retail, Food & Beverage, Healthcare, Government, Travel and Tourism and Others. Based on region, the market is segmented into North America, Europe, Asia Pacific, Latin America and Middle East & Africa.

Driver of the Global Self-Service Kiosk Market

One key market driver for the global self-service kiosk market is the increasing demand for customer convenience and contactless transactions, particularly in retail, healthcare, and transportation sectors. As consumers seek quicker and safer alternatives to traditional service methods, businesses are increasingly adopting self-service kiosks to enhance operational efficiency and improve customer experience. This shift towards automation not only reduces labor costs but also streamlines service delivery, allowing companies to manage peak hours effectively. Furthermore, technological advancements, such as the integration of AI and touchless interfaces, continue to expand the functionality of kiosks, reinforcing their appeal across various industries.

Restraints in the Global Self-Service Kiosk Market

One of the key market restraints for the global self-service kiosk market is the high initial investment and maintenance costs associated with deploying and operating these systems. Businesses must not only invest in the kiosks themselves but also incur expenses related to software development, regular updates, and technical support. Additionally, ongoing costs for network infrastructure and potential downtime due to malfunctions can deter smaller companies from adopting this technology. Furthermore, concerns over user privacy and data security can limit acceptance, as customers may be hesitant to engage with automated systems that collect personal information, thus impacting overall market growth.

Market Trends of the Global Self-Service Kiosk Market

The global self-service kiosk market is witnessing a significant shift towards the integration of biometric authentication technologies, driven by heightened security and privacy concerns among consumers. This trend is characterized by the implementation of advanced features such as facial recognition, fingerprint scanning, and retina scanning, which facilitate fast, secure, and non-contact transactions. Industries including banking, healthcare, and retail are prioritizing these secure identification methods to enhance user experience and transaction safety. By offering a viable alternative to traditional security measures like passwords and PINs, biometric authentication not only streamlines operations but also boosts consumer confidence in self-service solutions.

Table of Contents

Introduction

• Objectives of the Study
• Scope of the Report
• Definitions

Research Methodology

• Information Procurement
• Secondary & Primary Data Methods
• Market Size Estimation
• Market Assumptions & Limitations

Executive Summary

• Global Market Outlook
• Supply & Demand Trend Analysis
• Segmental Opportunity Analysis

Market Dynamics & Outlook

• Market Overview
• Market Size
• Market Dynamics
  • Drivers & Opportunities
  • Restraints & Challenges
• Porters Analysis
  • Competitive rivalry
  • Threat of substitute
  • Bargaining power of buyers
  • Threat of new entrants
  • Bargaining power of suppliers

Key Market Insights

• Key Success Factors
• Degree of Competition
• Top Investment Pockets
• Market Ecosystem
• Market Attractiveness Index, 2025
• PESTEL Analysis
• Macro-Economic Indicators
• Value Chain Analysis
• Pricing Analysis

Global Self-Service Kiosk Market Size by Component & CAGR (2026-2033)

• Market Overview
• Hardware
  • Display
  • Printer
  • Others
• Software
  • Windows
  • Android
  • Linux
  • Others (iOS, Others)
• Service
  • Integration and Deployment
  • Managed Services

Global Self-Service Kiosk Market Size by Vertical & CAGR (2026-2033)

• Market Overview
• Automated Teller Machines (ATMs)
• Retail Self-Checkout Kiosks
• Self-Service Kiosks
• Vending Kiosks
• Food Kiosks
• Beverage Kiosks
• Parking Kiosks

Global Self-Service Kiosk Market Size by Type & CAGR (2026-2033)

• Market Overview
• Check-in
• Casino
• Banking
• Ticketing
• Self-order
• Others

Global Self-Service Kiosk Market Size by Location & CAGR (2026-2033)

• Market Overview
• Indoor
• Outdoor

Global Self-Service Kiosk Market Size by End Use & CAGR (2026-2033)

• Market Overview
• BFSI
• Retail
• Food & Beverage
• Healthcare
• Government
• Travel and Tourism
• Others

Global Self-Service Kiosk Market Size & CAGR (2026-2033)

• North America (Component, Vertical, Type, Location, End Use)
  • US
  • Canada
• Europe (Component, Vertical, Type, Location, End Use)
  • Germany
  • Spain
  • France
  • UK
  • Italy
  • Rest of Europe
• Asia Pacific (Component, Vertical, Type, Location, End Use)
  • China
  • India
  • Japan
  • South Korea
  • Rest of Asia-Pacific
• Latin America (Component, Vertical, Type, Location, End Use)
  • Brazil
  • Rest of Latin America
• Middle East & Africa (Component, Vertical, Type, Location, End Use)
  • GCC Countries
  • South Africa
  • Rest of Middle East & Africa

Competitive Intelligence

• Top 5 Player Comparison
• Market Positioning of Key Players, 2025
• Strategies Adopted by Key Market Players
• Recent Developments in the Market
• Company Market Share Analysis, 2025
• Company Profiles of All Key Players
  • Company Details
  • Product Portfolio Analysis
  • Company's Segmental Share Analysis
  • Revenue Y-O-Y Comparison (2023-2025)

Key Company Profiles

• NCR Voyix (USA)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Diebold Nixdorf, Incorporated (USA)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• KIOSK Information Systems (USA)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Advantech Co., Ltd. (Taiwan)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Meridian Kiosks LLC (USA)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Olea Kiosks, Inc. (USA)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Embross Group (Canada)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• REDYREF Interactive Kiosks (USA)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• GLORY LTD. (Japan)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Fuji Electric Co., Ltd. (Japan)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• GRGBanking (China)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Frank Mayer and Associates, Inc. (USA)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Advanced Kiosks (USA)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• SlabbKiosks (USA)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Source Technologies (USA)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Wentworth Laboratories, Inc. (USA)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Aksor SAS (France)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Azkoyen SA (Spain)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Pyramid Computer GmbH (Germany)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments

Conclusion & Recommendations