市场调查报告书
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到 2028 年的全球医疗保健聊天机器人市场预测——按组件(软件、服务)、部署(本地、基于云)、应用程序、最终用户和地区分析Healthcare Chatbots Market Forecasts to 2028 - Global Analysis By Component (Software and Services), Deployment (On-Premise and Cloud-Based), Application, End User and By Geography |
根据 Stratistics MRC 的数据,2022 年全球医疗保健聊天机器人市场规模将达到 2.1268 亿美元,预计到 2028 年将达到 4.9711 亿美元。预计在此期间将以 15.20% 的复合年增长率增长时期。
医疗保健聊天机器人提供症状检查、预约安排、药物帮助和医疗咨询等服务。 在医疗保健领域创造更广泛的覆盖范围和更易于使用的方法。 回应所有患者询问并关注危及生命的情况。 医疗保健聊天机器人可以全天候提供心理健康支持。 我们可以高效便捷地为患者提供他们需要的信息和数据。 您可以节省医疗费用并在紧急情况下提供即时帮助。
Anthem Insurance Companies, Inc.(美国)报告称,2017 年 5 月,约 52% 的智能手机用户使用移动应用程序收集健康信息,36% 的医生表示应用程序与患者互动。最有效的方式,93%医生相信移动应用程序可以改善健康状况。
随着互联网接入和智能设备(如智能手机、笔记本电脑和平板电脑)的普及,聊天机器人的使用和普及正在取得进展。 随着智能设备用户数量的增加,现在需要聊天机器人来处理通知和弹出窗口。 超过 67% 的人经常使用医疗保健聊天机器人。 越来越多的聊天机器人设备正在帮助客户解决一系列医疗保健问题,推动行业需求。
在将 AI 纳入生态系统之前,大多数医疗保健组织需要彻底改造其业务模式。 它需要非常好的知识才能使其发挥作用。 缺乏知识可能会限制您提供帮助或回復的能力。 没有情感或人为障碍的聊天机器人可能会提供糟糕的用户体验。 用户可能会感到沮丧和误解。 结果,品牌和产品声誉不佳,阻碍了市场扩张。
医疗保健聊天机器人为患者提供虚拟医疗咨询和建议,让他们足不出户即可获得专家帮助。 医疗保健专业人员和患者可以使用聊天机器人在基于文本的在线聊天中进行交流。 我们可能能够提供有关您的一般健康状况和针对特定情况的治疗方案的信息。 有效的记录保存。 虚拟助手还协助保存记录,促进市场增长。
由于聊天机器人经常连接到互联网,因此很容易受到黑客攻击和在线攻击。 黑客可以从聊天机器人系统中窃取个人数据,从而允许聊天机器人用于恶意软件传播和在线攻击。 公司係统可能会感染恶意软件或勒索软件,导致数据洩露或被绑架。 这些因素阻碍了市场的增长。
新冠疫情对聊天机器人产生了积极影响。 世界卫生组织 (WHO) 和疾病控制与预防中心 (CDC) 等主要组织正在使用聊天机器人来交流信息、推荐行动并为患者提供情感支持。 聊天机器人拯救生命的潜力从未像 COVID-19 爆发期间那样明显。
由于质量的提高和成本的降低,预计医疗保健提供商部分将实现利润丰厚的增长。 医疗保健提供者的示例包括临床医生、医生和医疗机构。 为了做出关键决策,医疗保健专业人员必须检测疾病并评估大量医疗保健数据。 聊天机器人正在帮助提高疾病检测和治疗的准确性,从而推动这一领域的发展。
由于与医疗保健聊天机器人的集成度不断提高,预计保险公司部门在预测期内将以最快的复合年增长率增长。 保险公司需要获得医疗信息以指导客户和员工获得适当的医疗护理并防止过度的医疗支出。 因此,对评估医疗费用的医疗保健聊天机器人的需求不断增长。 帮助保险公司推广、扩大客户群并满足未满足的客户需求的创新解决方案。
由于服务的普及,预计在预测期内北美将占据最大的市场份额。 由于医疗保健系统对移动解决方案的接受度不断提高、对虚拟支持的需求不断增长、可支配收入不断增加以及在高级医疗保健聊天机器人研发方面的大量支出,预计该地区将主导市场。我来了。 漫长的患者等待时间正在推动全球医疗保健聊天机器人行业的扩张。
由于互联网连接和智能设备的普及率不断提高,预计亚太地区在预测期内的复合年增长率最高。 这限制了医疗资源的可用性来满足不断增长的患者数量。 该地区有主要的市场参与者。 他们正在为聊天机器人开发人工智能技术,以降低医疗成本,增加对虚拟健康助手的需求。
医疗保健聊天机器人市场的主要参与者包括:Sense.ly Inc、Buoy Health, Inc、Your.MD、Infermedica Sp z o.o、Ariana、Ada Digital Health Ltd.、Babylon Healthcare Service Limited、GYANT.Com, Inc、Microsoft、PACT Care B.V.、Creative Virtual、Nuance Communications, Inc、Inbenta Technologies Inc、Next IT Corp、CX Company 和 Synthetix Ltd。
2022 年 6 月,人工智能驱动的健康平台 Buoy Health 宣布正式推出其医疗保健市场。 它包括 30 多种护理解决方案,涵盖全面的身体、心理和专业健康需求。 这一新产品将用户连接到不断增长的数字健康选择市场。
2021 年 10 月,数字优先、基于价值的护理领域的全球领导者 Babylon 将利用两家公司的人工智能、机器学习和云技术相结合,改善人们医疗保健的可及性、可及性和可及性宣布合作探索提高可负担性和质量的机会。
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According to Stratistics MRC, the Global Healthcare Chatbots Market is accounted for $212.68 million in 2022 and is expected to reach $497.11 million by 2028 growing at a CAGR of 15.20% during the forecast period. Healthcare chatbots provide services such as symptom checks, appointment scheduling, medication help, and medical counseling. It creates broader applicability and more approachable methods for the healthcare sector. It handles all patient inquiries and concentrates on life-threatening circumstances. Healthcare chatbots can offer round-the-clock mental health support. They are a great way to provide patients with the information and data they need efficiently and conveniently. It lowers the expenses involved with medical care and offers prompt assistance in an emergency.
According to the Anthem Insurance Companies, Inc. (US) reports, in May 2017, around 52% of smartphone users gather health information using mobile apps, 36% of doctors say apps are the most effective way to engage with patients and 93% of doctors believe mobile apps can improve health.
With the proliferation of internet connections and smart devices like smart phones, laptops, and tablets, chatbot use and popularity are on the rise. The chatbots were sought for notifications and pop-ups due to the increase in smart device users. Healthcare chatbots are commonly used by over 67% of people. The availability of more devices with chatbots helps customers with a range of healthcare issues, which in turn has propelled the demand for the industry.
Before integrating AI into their ecosystem, the majority of healthcare institutions would need to completely restructure their business models. To work, it requires extremely effective knowledge. The help and replies may be limited by a lack of knowledge. Poor user experiences can be brought on by chatbots that are emotionless or have trouble comprehending humans. Users may experience frustration or misunderstanding. As a result, the brand or product gains a bad reputation, which hampers the market expansion.
Healthcare chatbots provide patients with virtual medical consultations and advices so they can avoid leaving the cosiness of their homes to get professional assistance. Healthcare professionals and patients can communicate via text-based online chat with the use of chatbots. It might provide information about overall health or treatment options for specific conditions. It makes maintaining records effective. The virtual assistants also aid in maintaining records which is fuelling the market growth.
Chatbots are often connected to the internet, they are susceptible to hacking and online assaults. Personal data may be taken from a chatbot system through hacking, and the chatbot may then be used to propagate malware or perform online assaults. A company's systems can become infected with malware and ransomware, which can disclose data or kidnap it. These factors are hindering the market growth.
The covid pandemic has a positive impact on chatbots. Major organizations like the World Health Organization (WHO) and the Centers for Disease Control and Prevention (CDC) have started using chatbots to communicate information, make recommendations for behavior, and provide emotional support to the patients. The potential for chatbots to save lives has never been more apparent than during the COVID-19 outbreak.
The healthcare providers segment is estimated to have a lucrative growth, due to improved quality and reduced costs. Clinicians, physicians, and healthcare organizations are examples of healthcare providers. To make important judgments, healthcare professionals must detect disorders and evaluate a vast amount of healthcare data. Chatbots aid in accurate illness detection and improved treatment options, which are fueling the segment's expansion.
The insurance companies segment is anticipated to witness the fastest CAGR growth during the forecast period, due to the rising collaborations with healthcare chatbots. To direct customers and staff toward the proper medical treatment and help them prevent excessive medical expenses, insurance firms need access to medical information. The need for healthcare chatbots to assess healthcare payment is growing as a result. Innovative solutions that help insurance businesses promote, increase the number of their clients, and satisfy unmet client needs.
North America is projected to hold the largest market share during the forecast period owing to the widespread availability of the service. This region is anticipated to dominate the market because to the increased acceptance of mobility solutions in healthcare systems, the rising need for virtual support, more disposable income, and significant expenditures in the research and development of sophisticated healthcare chatbots. The lengthy patient wait times help to fuel the expansion of the global healthcare chatbot industry.
Asia Pacific is projected to have the highest CAGR over the forecast period, owing to the increasing internet connectivity and smart device adoption. This limited the availability of healthcare resources to address a growing patient population. This region has the major market players. They are making technological advancements in artificial intelligence of chatbots to reduce healthcare costs and increasing demand for virtual health assistance.
Some of the key players profiled in the Healthcare Chatbots Market include: Sense.ly Inc, Buoy Health, Inc, Your.MD, Infermedica Sp. z o.o, Ariana, Ada Digital Health Ltd., Babylon Healthcare Service Limited, GYANT.Com, Inc, Microsoft, PACT Care B.V., Creative Virtual, Nuance Communications, Inc, Inbenta Technologies Inc, Next IT Corp, CX Company and Synthetix Ltd.
In June 2022, AI-powered health platform Buoy Health (Buoy) announced the official launch of its healthcare marketplace. It includes more than three dozen care solutions that span comprehensive physical, mental, and specialized health needs. This new offering connects users with an ever-growing marketplace of digital health options.
In October 2021, Babylon, a world leading digital-first, value-based care company announced a collaboration to explore opportunities to improve the accessibility, affordability and quality of healthcare for people across the world by using their combined AI, Machine Learning and Cloud technologies.
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