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2030 年联络中心软件市场预测 - 按组件、部署模型、组织规模、最终用户和地区进行的全球分析
市场调查报告书
商品编码
1339977

2030 年联络中心软件市场预测 - 按组件、部署模型、组织规模、最终用户和地区进行的全球分析

Contact Center Software Market Forecasts to 2030 - Global Analysis By Component, Deployment Model, Organization Size, End User and By Geography
出版日期: | 出版商: Stratistics Market Research Consulting | 英文 175+ Pages | 商品交期: 2-3个工作天内

价格

根据Stratistics MRC的数据，2023年全球联络中心软件市场规模为342.4亿美元，预计到2030年将达到1369.5亿美元，预测期内年复合成长率为21.9%。

联络中心软件被称为一系列软件工具，可帮助企业管理和简化跨各种通信渠道的客户交互，包括语音、视频、网络、聊天、移动应用程序和社交媒体。我就是。联络中心软件通过最佳化入境和呼出操作帮助企业提高生产力。联络中心软件包含多种功能，可实现有效的客户交互并改善整体客户体验。

根据曼哈顿联合公司进行的一项研究，美国零售商优先考虑为消费者提供单一观点和个性化体验。由于这种市场情况，与传统的呼叫中心方法相比，联络中心预计将使全渠道零售公司受益。

市场动态：

促进因素

  • 改善客户体验
  • 联络中心软件的采用是由提供卓越的客户体验的必要性驱动的。该软件使企业能够通过各种沟通渠道与客户互动，快速响应联络方式，根据过去的互动定制互动，并提供实时洞察，从而提高总体满意度，从而提高忠诚度和忠诚度。此外，它使企业能够主动预测客户需求，并在每个接触点创造无缝且难忘的旅程。

抑制因素

  • 初期投资高。
  • 与购买和部署联络中心软件相关的前期成本（例如许可证、硬件和培训）可能是一个主要障碍，特别是对于财务资源有限的小型企业和公司而言。这些成本不仅包括软件的初始购买成本，还包括定制、整合和持续维护成本。然而，为了成功应对这些财务挑战，组织必须制定全面的财务计划、战略性地分配资源并进行运营调整。

机会：

  • 偏好越来越喜欢云端基础的联络中心解决方案。
  • 随着基于互联网的服务的增加，许多公司正在采用云端基础的联络中心。由于云端基础的解决方案提供的弹性，座席可以从任何地方进行通信并快速实时访问客户资讯。云端基础的联络中心解决方案允许在世界任何地方僱用座席，从而消除座席在办公室全职工作的需要。此外，联络中心系统提供商正在构建主动基础设施，以处理两个站点的最终用途基础设施，从而提高安全性。

威胁：

  • 技术突飞猛进。
  • 联络中心软件受到技术进步速度的挑战。快速的发展使得曾经最先进的解决方案变得过时并危及竞争。随着消费者越来越期望无缝的多渠道互动和人工智能支持，忽视新技术可能会带来可怕的后果。此外，市场份额下降和客户满意度下降是停滞的两个风险。要获得成功，您必须不断创新、适应和拥抱不断变化的技术流。

COVID-19 的影响：

  • COVID-19 的爆发对联络中心软件行业产生了重大影响，导致快速转向远程工作模式以及对虚拟座席解决方案的迫切需求。面对呼叫量的增加和向数字渠道的转变，企业严重依赖联络中心软件来维持客户支持的连续性。此外，鑑于前所未有的挑战，疫情凸显了可扩展的云端基础的解决方案、人工智能驱动的自动化和资料分析对于了解不断变化的客户偏好和行为的重要性。
  • 大型企业部门预计将在预测期内成为最大的部门
  • 预计大公司将在预测期内占据最大的市场份额。国内和国际的大公司都必须有效管理大量的客户资料。这些公司正在寻找一种尖端的解决方案来处理跨各种渠道（包括语音、电子邮件、聊天和社交媒体）的复杂客户交互。但为了改善客户体验、简化工作流程、利用资料驱动的竞争考察、提供个性化支持并保持各自行业内的竞争优势，这些公司正在转向联络中心采用软件。
  • 预计云细分市场在预测期内年复合成长率最高
  • 由于云易于采用、部署、增强等，预计在预测期内将以最高年复合成长率增长。此外，采用云端基础的技术还可以帮助降低企业运营成本。随着云的引入，用户可以从任何地方轻鬆访问资料，而无需占用空间。 Avaya, Inc.、Cisco Systems, Inc.、SAP SE、Mitel Corporation、Alcatel-Lucent Enterprise 和 Genesys 是一些开始在云中提供解决方案的联络中心软件提供商。

占比最大的地区：

由于发达的技术基础设施、广泛采用尖端的客户参与策略以及注重改善客户体验，预计北美地区在预测期内将占据联络中心软件市场的最大份额。此外，北美地区由于其强劲的技术创新倾向、各行业企业的集中度以及对无缝客户服务的需求，目前占据着市场主导地位。

复合年复合成长率最高的地区：

预计亚太地区在联络中心软件市场的预测期内将具有最高的年复合成长率。亚太地区联络中心软件市场的增长归因于政府越来越多地推动数字化，以及企业部门采用云技术来提高组织生产力。我是。此外，跨国公司在亚太地区的积极投资预计将有助于市场增长。

免费定制服务：

订阅此报告的客户将收到以下免费定制选项之一：

  • 公司简介
    • 其他市场参与者的综合分析（最多 3 家公司）
    • 主要企业SWOT分析（最多3家企业）
  • 区域分割
    • 根据客户兴趣对主要国家的市场估计、预测和年复合成长率（注：基于可行性检查）
  • 竞争标杆管理
    • 根据产品系列、地域分布和战略联盟对主要企业进行基准测试

目录

第1章执行摘要

第2章前言

  • 概述
  • 利益相关者
  • 调查范围
  • 调查方法
    • 资料挖掘
    • 资料分析
    • 资料检验
    • 研究途径
  • 调查来源
    • 主要调查来源
    • 二次调查来源
    • 先决条件

第3章市场趋势分析

  • 促进因素
  • 抑制因素
  • 机会
  • 威胁
  • 最终用户分析
  • 新兴市场
  • 新型冠状病毒感染疾病（COVID-19）的影响

第4章波特五力分析

  • 供应商的议价能力
  • 买方议价能力
  • 替代品的威胁
  • 新进入者的威胁
  • 竞争公司之间的敌对关係

第5章全球联络中心软件市场：按组件

  • 解决方案
    • 全渠道路由
    • 员工敬业度管理
    • 报告与分析
    • 客户参与管理
    • 计算机电话整合(CTI)
    • 消息传递
    • 遵守
    • 资料整合
    • 自动呼叫分配 (ACD)
    • 通话录音
    • 与客户的合作
    • 拨号器
    • 交互式语音应答 (IVR)
  • 服务
    • 咨询
    • 整合与实施
    • 培训支持和维护
    • 培训和教育
  • 管理服务
  • 其他组件

第6章全球联络中心软件市场：按部署模型

  • 本地
  • 云
  • 其他部署模型

第7章全球联络中心软件市场：按组织规模

  • 中小企业
  • 大公司
  • 其他组织规模

第8章全球联络中心软件市场：按最终用户分类

  • BFSI
  • 电讯
  • 信息技术和信息技术服务
  • 政府
  • 公共机构
  • 零售和消费品
  • 製造业
  • 能源和公用事业
  • 医疗保健和生命科学
  • 媒体和娱乐
  • 旅游和招待
  • 运输和物流
  • 教育
  • 其他最终用户

第9章全球联络中心软件市场：按地区

  • 北美
    • 美国
    • 加拿大
    • 墨西哥
  • 欧洲
    • 德国
    • 英国
    • 义大利
    • 法国
    • 西班牙
    • 其他欧洲国家
  • 亚太地区
    • 日本
    • 中国
    • 印度
    • 澳大利亚
    • 纽西兰
    • 韩国
    • 其他亚太地区
  • 南美洲
    • 阿根廷
    • 巴西
    • 智利
    • 南美洲其他地区
  • 中东和非洲
    • 沙乌地阿拉伯
    • 阿拉伯聯合大公国
    • 卡达
    • 南非
    • 其他中东和非洲

第10章进展

  • 合同、伙伴关係、协作和合资企业
  • 收购和合併
  • 新产品发布
  • 业务扩展
  • 其他关键策略

第11章公司简介

  • NEC Corporation
  • Avaya Inc.
  • Huawei technologies co., ltd.
  • Enghouse Interactive Inc.
  • IBM
  • Verizon
  • Amazon Web Services, Inc.
  • Microsoft Corp.
  • Genesys Telecommunications Laboratories, Inc.
  • Five9, Inc.
  • Bright Pattern, Inc.
  • Oracle corporation
  • Exotel Techcom Pvt. Ltd.
  • NICE Ltd.
  • 8x8, Inc.
  • AWS
  • Mitel Networks Corporation
  • ALE International
  • Cisco systems, inc.
  • Unify Inc.
Product Code: SMRC23684

According to Stratistics MRC, the Global Contact Center Software Market is accounted for $34.24 billion in 2023 and is expected to reach $136.95 billion by 2030 growing at a CAGR of 21.9% during the forecast period. Contact center software is a collection of software tools known to assist businesses in managing and streamlining customer interactions across various communication channels, including voice, video, web, chat, mobile apps, and social media. Through the optimization of inbound and outbound operations, contact center software aids businesses in boosting productivity. A variety of functionalities are included in contact center software that enable effective customer interactions and improve the overall customer experience.

According to a survey conducted by Manhattan Associates, single view of consumers and personalized experience were the top aspects prioritized by retailers in the country. Owing to such market scenario, contact centers are expected to benefit omnichannel retailers when compared to traditional call center approach.

Market Dynamics:

Driver:

  • Improvement of customer experience.
  • The adoption of contact center software is driven by the critical significance of providing exceptional customer experiences. This software increases general satisfaction and loyalty by enabling businesses to interact with customers through a variety of communication channels, promptly respond to their inquiries, tailor interactions based on previous interactions, and offer real-time insights. Additionally, it enables businesses to foresee customer needs in a proactive manner, ensuring a seamless and memorable journey across all touch points.

Restraint:

  • Expensive Initial Investment.
  • The upfront costs associated with purchasing and implementing contact center software, which include licensing, hardware, training, and more, may present significant obstacles, especially for smaller businesses and those with limited financial resources. These expenses include not only the cost of the initial software purchase but also costs for customization, integration, and ongoing maintenance. However, organizations must conduct meticulous financial planning, allocate resources strategically, and make operational adjustments in order to successfully navigate these financial challenges.

Opportunity:

  • Increasing preference for cloud-based contact center solutions.
  • Numerous businesses have adopted cloud-based contact centers in response to the increasing use of internet-based services. The agents can communicate from any location and have quick access to customer information in real time, thanks to the flexibility provided by cloud-based solutions. Because agents can now be hired from anywhere in the world thanks to cloud-based contact center solutions, it is no longer necessary for them to work full-time from an office location. Moreover, providers of contact center systems create an active infrastructure where processing of end-use infrastructure occurs on two sites, thereby enhancing security.

Threat:

  • Rapid advancements in technology.
  • Contact center software is challenged by the quick pace of technological advancement. Rapid evolution makes solutions that were once cutting-edge obsolete, endangering competitiveness. Given the rising expectations of consumers for seamless multichannel interactions and AI-driven support, ignoring emerging technologies could have disastrous effects. Moreover, market share erosion and unsatisfied customers are two risks of stagnation. To succeed, one must constantly innovate, adapt, and embrace changing technological currents.

COVID-19 Impact:

  • The COVID-19 pandemic had a significant impact on the contact center software industry, resulting in a rapid shift to remote work models and a pressing need for virtual agent solutions. Businesses heavily rely on contact center software to maintain customer support continuity in the face of rising call volumes and the shift to digital channels. Additionally, in light of unprecedented challenges, the pandemic highlighted the significance of scalable cloud-based solutions, automation powered by AI, and data analytics for comprehending changing customer preferences and behaviours.
  • The large enterprises segment is expected to be the largest during the forecast period
  • During the forecast period, it is anticipated that large enterprises will hold the largest market share. Large businesses must effectively manage their vast customer data, both locally and internationally. These businesses were looking for cutting-edge solutions to handle complex customer interactions over a variety of channels, including voice, email, chat, and social media. However, to improve customer experiences, streamline workflows, and use data-driven insights to provide individualized support and maintain a competitive edge within their respective industries, these companies adopted contact center software.
  • The cloud segment is expected to have the highest CAGR during the forecast period
  • The cloud is expected to grow at the highest CAGR during the forecast period due to its capabilities, including ease of implementation, deployment, enhancements, and others. Moreover, the adoption of cloud-based technology also helps cut business operating expenses. Users can easily access data without taking up much space thanks to the cloud deployment, wherever they are. Avaya, Inc., Cisco Systems, Inc., SAP SE, Mitel Corporation, Alcatel-Lucent Enterprise, and Genesys are just a few of the contact center software providers that have started offering their solutions in the cloud.

Region with largest share:

Due to its developed technological infrastructure, widespread adoption of cutting-edge customer engagement strategies, and emphasis on improving customer experiences, the North American region is anticipated to have the largest share of the contact center software market during the forecast period. Moreover, North America currently holds a dominant position in the market thanks to its propensity for innovation, high concentration of businesses across different industries, and requirement for seamless customer interactions.

Region with highest CAGR:

Asia-Pacific is projected to have highest CAGR during the forecast period in the Contact Center Software Market. The growth of the Asia-Pacific contact center software market can be attributed to increasing government initiatives to promote digitization and adoption of cloud technology in the enterprise sector to enhance the productivity of organizations. Additionally, several multinational organizations are keen on investing in the Asia-Pacific, which is expected to contribute to market growth.

Key players in the market:

Some of the key players in Contact Center Software market include: NEC Corporation, Avaya Inc., Huawei technologies co., ltd., Enghouse Interactive Inc., IBM, Verizon, Amazon Web Services, Inc, Microsoft Corp., Genesys Telecommunications Laboratories, Inc., Five9, Inc., Bright Pattern, Inc., Oracle corporation, Exotel Techcom Pvt. Ltd., NICE Ltd., 8x8, Inc., AWS, Mitel Networks Corporation, ALE International, Cisco systems, inc. and Unify Inc.

Key Developments:

  • In June 2023, Amazon Web Services, Inc. announced the development of Amazon Elastic Compute Cloud (Amazon EC2) P5 which is a multi-part collaboration between NVIDIA and AWS. The accelerated communication platform will help companies harness customer interactions and enhance operational efficiency.
  • In June 2023, Genesys unveiled its new ai-powered employee experience solution, Genesys Cloud Ex. This solution helps businesses improve the employee experience in their contact centers by giving them the tools they need to be more productive, engaged, and satisfied.
  • In June 2023, Avaya launched Avaya Customer Experience Services (ACES), formerly known as Avaya Professional Services, as its reinvented professional services. The revised strategy integrates cloud, digital, and artificial intelligence (AI) technologies to deliver better business results to clients.

Components Covered:

  • Solution
  • Services
  • Managed Services
  • Other Components

Deployment Models Covered:

  • On-premises
  • Cloud
  • Other Deployment Models

Organization Sizes Covered:

  • Small and Medium-Sized Enterprises
  • Large Enterprises
  • Other Organization Sizes

End Users Covered:

  • Banking, Financial Services and Insurance (BFSI)
  • Telecommunications
  • IT and ITES
  • Government
  • Public Sector
  • Retail & Consumer Goods
  • Manufacturing
  • Energy & Utilities
  • Healthcare and Life Sciences
  • Media & Entertainment
  • Travel & Hospitality
  • Transportation & Logistics
  • Education
  • Other End Users

Regions Covered:

  • North America
    • US
    • Canada
    • Mexico
  • Europe
    • Germany
    • UK
    • Italy
    • France
    • Spain
    • Rest of Europe
  • Asia Pacific
    • Japan
    • China
    • India
    • Australia
    • New Zealand
    • South Korea
    • Rest of Asia Pacific
  • South America
    • Argentina
    • Brazil
    • Chile
    • Rest of South America
  • Middle East & Africa
    • Saudi Arabia
    • UAE
    • Qatar
    • South Africa
    • Rest of Middle East & Africa

What our report offers:

  • Market share assessments for the regional and country-level segments
  • Strategic recommendations for the new entrants
  • Covers Market data for the years 2021, 2022, 2023, 2026, and 2030
  • Market Trends (Drivers, Constraints, Opportunities, Threats, Challenges, Investment Opportunities, and recommendations)
  • Strategic recommendations in key business segments based on the market estimations
  • Competitive landscaping mapping the key common trends
  • Company profiling with detailed strategies, financials, and recent developments
  • Supply chain trends mapping the latest technological advancements

Free Customization Offerings:

All the customers of this report will be entitled to receive one of the following free customization options:

  • Company Profiling
    • Comprehensive profiling of additional market players (up to 3)
    • SWOT Analysis of key players (up to 3)
  • Regional Segmentation
    • Market estimations, Forecasts and CAGR of any prominent country as per the client's interest (Note: Depends on feasibility check)
  • Competitive Benchmarking
    • Benchmarking of key players based on product portfolio, geographical presence, and strategic alliances

Table of Contents

1 Executive Summary

2 Preface

  • 2.1 Abstract
  • 2.2 Stake Holders
  • 2.3 Research Scope
  • 2.4 Research Methodology
    • 2.4.1 Data Mining
    • 2.4.2 Data Analysis
    • 2.4.3 Data Validation
    • 2.4.4 Research Approach
  • 2.5 Research Sources
    • 2.5.1 Primary Research Sources
    • 2.5.2 Secondary Research Sources
    • 2.5.3 Assumptions

3 Market Trend Analysis

  • 3.1 Introduction
  • 3.2 Drivers
  • 3.3 Restraints
  • 3.4 Opportunities
  • 3.5 Threats
  • 3.6 End User Analysis
  • 3.7 Emerging Markets
  • 3.8 Impact of Covid-19

4 Porters Five Force Analysis

  • 4.1 Bargaining power of suppliers
  • 4.2 Bargaining power of buyers
  • 4.3 Threat of substitutes
  • 4.4 Threat of new entrants
  • 4.5 Competitive rivalry

5 Global Contact Center Software Market, By Component

  • 5.1 Introduction
  • 5.2 Solution
    • 5.2.1 Omnichannel Routing
    • 5.2.2 Workforce Engagement Management
    • 5.2.3 Reporting and Analytics
    • 5.2.4 Customer Engagement Management
    • 5.2.5 Computer Telephony Integration (CTI)
    • 5.2.6 Messaging
    • 5.2.7 Compliance
    • 5.2.8 Data Integration
    • 5.2.9 Automatic Call Distribution (ACD)
    • 5.2.10 Call Recording
    • 5.2.11 Customer Collaboration
    • 5.2.12 Dialer
    • 5.2.13 Interactive Voice Responses (IVR)
  • 5.3 Services
    • 5.3.1 Consulting
    • 5.3.2 Integration and Implementation
    • 5.3.3 Training Support and Maintenance
    • 5.3.4 Training & Education
  • 5.4 Managed Services
  • 5.5 Other Components

6 Global Contact Center Software Market, By Deployment Model

  • 6.1 Introduction
  • 6.2 On-premises
  • 6.3 Cloud
  • 6.4 Other Deployment Models

7 Global Contact Center Software Market, By Organization Size

  • 7.1 Introduction
  • 7.2 Small and Medium-Sized Enterprises
  • 7.3 Large Enterprises
  • 7.4 Other Organization Sizes

8 Global Contact Center Software Market, By End User

  • 8.1 Introduction
  • 8.2 BFSI
  • 8.3 Telecommunications
  • 8.4 IT and ITES
  • 8.5 Government
  • 8.6 Public Sector
  • 8.7 Retail & Consumer Goods
  • 8.8 Manufacturing
  • 8.9 Energy & Utilities
  • 8.10 Healthcare and Life Sciences
  • 8.11 Media & Entertainment
  • 8.12 Travel & Hospitality
  • 8.13 Transportation & Logistics
  • 8.14 Education
  • 8.15 Other End Users

9 Global Contact Center Software Market, By Geography

  • 9.1 Introduction
  • 9.2 North America
    • 9.2.1 US
    • 9.2.2 Canada
    • 9.2.3 Mexico
  • 9.3 Europe
    • 9.3.1 Germany
    • 9.3.2 UK
    • 9.3.3 Italy
    • 9.3.4 France
    • 9.3.5 Spain
    • 9.3.6 Rest of Europe
  • 9.4 Asia Pacific
    • 9.4.1 Japan
    • 9.4.2 China
    • 9.4.3 India
    • 9.4.4 Australia
    • 9.4.5 New Zealand
    • 9.4.6 South Korea
    • 9.4.7 Rest of Asia Pacific
  • 9.5 South America
    • 9.5.1 Argentina
    • 9.5.2 Brazil
    • 9.5.3 Chile
    • 9.5.4 Rest of South America
  • 9.6 Middle East & Africa
    • 9.6.1 Saudi Arabia
    • 9.6.2 UAE
    • 9.6.3 Qatar
    • 9.6.4 South Africa
    • 9.6.5 Rest of Middle East & Africa

10 Key Developments

  • 10.1 Agreements, Partnerships, Collaborations and Joint Ventures
  • 10.2 Acquisitions & Mergers
  • 10.3 New Product Launch
  • 10.4 Expansions
  • 10.5 Other Key Strategies

11 Company Profiling

  • 11.1 NEC Corporation
  • 11.2 Avaya Inc.
  • 11.3 Huawei technologies co., ltd.
  • 11.4 Enghouse Interactive Inc.
  • 11.5 IBM
  • 11.6 Verizon
  • 11.7 Amazon Web Services, Inc.
  • 11.8 Microsoft Corp.
  • 11.9 Genesys Telecommunications Laboratories, Inc.
  • 11.10 Five9, Inc.
  • 11.11 Bright Pattern, Inc.
  • 11.12 Oracle corporation
  • 11.13 Exotel Techcom Pvt. Ltd.
  • 11.14 NICE Ltd.
  • 11.15 8x8, Inc.
  • 11.16 AWS
  • 11.17 Mitel Networks Corporation
  • 11.18 ALE International
  • 11.19 Cisco systems, inc.
  • 11.20 Unify Inc.

List of Tables

  • Table 1 Global Contact Center Software Market Outlook, By Region (2021-2030) ($MN)
  • Table 2 Global Contact Center Software Market Outlook, By Component (2021-2030) ($MN)
  • Table 3 Global Contact Center Software Market Outlook, By Solution (2021-2030) ($MN)
  • Table 4 Global Contact Center Software Market Outlook, By Omnichannel Routing (2021-2030) ($MN)
  • Table 5 Global Contact Center Software Market Outlook, By Workforce Engagement Management (2021-2030) ($MN)
  • Table 6 Global Contact Center Software Market Outlook, By Reporting and Analytics (2021-2030) ($MN)
  • Table 7 Global Contact Center Software Market Outlook, By Customer Engagement Management (2021-2030) ($MN)
  • Table 8 Global Contact Center Software Market Outlook, By Computer Telephony Integration (CTI) (2021-2030) ($MN)
  • Table 9 Global Contact Center Software Market Outlook, By Messaging (2021-2030) ($MN)
  • Table 10 Global Contact Center Software Market Outlook, By Compliance (2021-2030) ($MN)
  • Table 11 Global Contact Center Software Market Outlook, By Data Integration (2021-2030) ($MN)
  • Table 12 Global Contact Center Software Market Outlook, By Automatic Call Distribution (ACD) (2021-2030) ($MN)
  • Table 13 Global Contact Center Software Market Outlook, By Call Recording (2021-2030) ($MN)
  • Table 14 Global Contact Center Software Market Outlook, By Customer Collaboration (2021-2030) ($MN)
  • Table 15 Global Contact Center Software Market Outlook, By Dialer (2021-2030) ($MN)
  • Table 16 Global Contact Center Software Market Outlook, By Interactive Voice Responses (IVR) (2021-2030) ($MN)
  • Table 17 Global Contact Center Software Market Outlook, By Services (2021-2030) ($MN)
  • Table 18 Global Contact Center Software Market Outlook, By Consulting (2021-2030) ($MN)
  • Table 19 Global Contact Center Software Market Outlook, By Integration and Implementation (2021-2030) ($MN)
  • Table 20 Global Contact Center Software Market Outlook, By Training Support and Maintenance (2021-2030) ($MN)
  • Table 21 Global Contact Center Software Market Outlook, By Training & Education (2021-2030) ($MN)
  • Table 22 Global Contact Center Software Market Outlook, By Managed Services (2021-2030) ($MN)
  • Table 23 Global Contact Center Software Market Outlook, By Other Components (2021-2030) ($MN)
  • Table 24 Global Contact Center Software Market Outlook, By Deployment Model (2021-2030) ($MN)
  • Table 25 Global Contact Center Software Market Outlook, By On-premises (2021-2030) ($MN)
  • Table 26 Global Contact Center Software Market Outlook, By Cloud (2021-2030) ($MN)
  • Table 27 Global Contact Center Software Market Outlook, By Other Deployment Models (2021-2030) ($MN)
  • Table 28 Global Contact Center Software Market Outlook, By Organization Size (2021-2030) ($MN)
  • Table 29 Global Contact Center Software Market Outlook, By Small and Medium-Sized Enterprises (2021-2030) ($MN)
  • Table 30 Global Contact Center Software Market Outlook, By Large Enterprises (2021-2030) ($MN)
  • Table 31 Global Contact Center Software Market Outlook, By Other Organization Sizes (2021-2030) ($MN)
  • Table 32 Global Contact Center Software Market Outlook, By End User (2021-2030) ($MN)
  • Table 33 Global Contact Center Software Market Outlook, By BFSI (2021-2030) ($MN)
  • Table 34 Global Contact Center Software Market Outlook, By Telecommunications (2021-2030) ($MN)
  • Table 35 Global Contact Center Software Market Outlook, By IT and ITES (2021-2030) ($MN)
  • Table 36 Global Contact Center Software Market Outlook, By Government (2021-2030) ($MN)
  • Table 37 Global Contact Center Software Market Outlook, By Public Sector (2021-2030) ($MN)
  • Table 38 Global Contact Center Software Market Outlook, By Retail & Consumer Goods (2021-2030) ($MN)
  • Table 39 Global Contact Center Software Market Outlook, By Manufacturing (2021-2030) ($MN)
  • Table 40 Global Contact Center Software Market Outlook, By Energy & Utilities (2021-2030) ($MN)
  • Table 41 Global Contact Center Software Market Outlook, By Healthcare and Life Sciences (2021-2030) ($MN)
  • Table 42 Global Contact Center Software Market Outlook, By Media & Entertainment (2021-2030) ($MN)
  • Table 43 Global Contact Center Software Market Outlook, By Travel & Hospitality (2021-2030) ($MN)
  • Table 44 Global Contact Center Software Market Outlook, By Transportation & Logistics (2021-2030) ($MN)
  • Table 45 Global Contact Center Software Market Outlook, By Education (2021-2030) ($MN)
  • Table 46 Global Contact Center Software Market Outlook, By Other End Users (2021-2030) ($MN)

Note: Tables for North America, Europe, APAC, South America, and Middle East & Africa Regions are also represented in the same manner as above.