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市场调查报告书
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1438182

到 2030 年的服务整合和管理市场预测：按解决方案、服务、组织规模、最终用户和地区进行的全球分析

Service Integration and Management Market Forecasts to 2030 - Global Analysis By Solution (Technology Solutions, Business Solutions and Other Solutions), Service, Organization Size, End User and By Geography
出版日期: | 出版商: Stratistics Market Research Consulting | 英文 200+ Pages | 商品交期: 2-3个工作天内

价格

根据Stratistics MRC预测，2023年全球服务整合和管理市场规模将达到48亿美元，预计2030年将达到73亿美元，预测期内复合年增长率为6.3%。

服务整合管理 (SIAM) 是一种管理多个服务供应商并整合其服务以为您的企业提供单一、无缝 IT 环境的方法。其目的是使组织的各个 IT服务供应商能够有效率、有效地协同工作，以实现业务目标。这包括整合来自不同提供者的服务，包括内部团队和外部供应商。整合的目的是创建一个统一且有凝聚力的服务提供模型。

根据 Flexera 2021 年技术支出状况，全球整体近一半 (49%) 的公司预计 2021 年 IT 支出将增加。此外，降低成本是企业的首要任务，预计成本将增加两倍，从 2020 年的 9% 增加到 2021 年的 27%。

数位转型倡议

企业正在利用人工智慧、自动化和云端运算等先进技术来增强服务交付和整合流程。这包括实施整合服务管理平台、即时分析和敏捷方法。随着企业优先考虑无缝服务体验，IT 服务正在不断发展以满足这些需求，从而推动 IT 服务交付的效率、协作和创新。市场正在见证向数位解决方案的模式转移，这些解决方案优化了现代商业环境中的服务整合和管理。

缺乏标准化

由于缺乏标准化，市场面临挑战。不匹配的流程和框架带来了互通性挑战，并阻碍了整合服务的效率和有效性。缺乏通用标准使服务交付变得复杂，增加了营运复杂性，并限制了实现最佳效能和客户满意度的可能性。

多供应商外包需求不断成长

越来越多的企业认识到与多个服务供应商签订合约以优化服务提供并提高整体效率的好处。这种方法使公司能够利用各种供应商的专业知识，促进创新并产生更客製化和全面的解决方案。 IT 环境日益复杂以及对无缝整合的需求正在推动市场成长。

资料安全问题

各种服务和系统的整合增加了资料外洩、未授权存取和网路威胁的风险。机密资讯在各个服务供应商之间交换，从而产生未授权存取和资料外洩的风险。确保强大的加密通讯协定、严格的存取控制和全面的身分管理对于保护资料完整性至关重要。这些都是限制市场成长的因素。

COVID-19 的影响：

COVID-19 的疫情对市场产生了重大影响，企业优先考虑数位转型和远距工作解决方案。对 IT 服务的依赖日益增加，对无缝整合各种服务的高效解决方案的需求也随之增加。然而，预算限制和不确定性迫使一些公司推迟或重新考虑实施。随着情势的发展，随着企业意识到强大的服务整合对于应对疫情挑战的重要性，市场预计将復苏。

技术解决方案产业预计将在预测期内成为最大的产业

由于高效的服务交付和协作，技术解决方案产业预计将在预测期内获得最大份额。先进的 IT 工具、自动化和云端基础的平台在简化流程、加强沟通和确保各种服务的无缝整合方面发挥着至关重要的作用。随着组织越来越接受数位转型，市场不断发展，满足现代服务整合和管理需求的创新技术。

预计通讯业在预测期内的复合年增长率最高

预计通讯业在预测期内的复合年增长率最高。随着越来越多的公司采用框架来简化服务交付，通讯解决方案促进了高效的协作和资料交换。凭藉对连接性、网路可靠性和先进通讯技术的关注，通讯业仍然是在不断发展的市场环境中支援各种服务整合和管理的关键推动者。

占比最大的地区：

由于越来越多地采用整合服务交付模式，预计北美在预测期内将占据最大的市场占有率。该地区充满活力的商业格局和对数位转型的关注正在进一步推动市场扩张，主要企业提供全面的解决方案来满足不断变化的客户需求。在这种竞争背景下，主要企业正在积极创新，以提供全面的解决方案并满足该地区企业不断变化的需求。

复合年增长率最高的地区：

由于越来越多地采用数位转型倡议，预计亚太地区在预测期内将保持最高的复合年增长率。该地区的组织正在采用该框架来增强服务整合、管理多样化的服务供应商并提高整体服务品质。对数位转型的日益重视以及多个服务供应商之间无缝协作的需求正在促进市场扩张。随着公司优先考虑有效的服务管理，市场可望持续成长。

免费客製化服务

订阅此报告的客户可以存取以下免费自订选项之一：

  • 公司简介
    • 其他市场参与者的综合分析（最多 3 家公司）
    • 主要企业SWOT分析（最多3家企业）
  • 区域分割
    • 根据客户兴趣对主要国家的市场估计、预测和复合年增长率（註：基于可行性检查）
  • 竞争基准化分析
    • 根据产品系列、地理分布和策略联盟对主要企业基准化分析

目录

第一章执行摘要

第二章 前言

  • 概述
  • 相关利益者
  • 调查范围
  • 调查方法
    • 资料探勘
    • 资料分析
    • 资料检验
    • 研究途径
  • 调查来源
    • 主要调查来源
    • 二次调查来源
    • 先决条件

第三章市场趋势分析

  • 促进因素
  • 抑制因素
  • 机会
  • 威胁
  • 最终用户分析
  • 新兴市场
  • 新型冠状病毒感染疾病（COVID-19）的影响

第4章波特五力分析

  • 供应商的议价能力
  • 买方议价能力
  • 替代品的威胁
  • 新进入者的威胁
  • 竞争公司之间的敌对关係

第五章全球服务整合与管理市场：按解决方案

  • 技术解决方案
    • 资料中心
    • 测试应用程式
    • 安全
    • 通讯网路
    • 生命週期管理
  • 商务解决方案
    • 采购
    • 审核和申请
    • 管治、风险与控制
    • 合约管理
  • 其他的

第六章全球服务整合与管理市场：依服务分类

  • 培训/支援/维护
  • 整合/实施
  • 咨询
  • 其他的

第七章全球服务整合与管理市场：依组织规模

  • 大公司
  • 中小企业

第八章全球服务整合与管理市场：依最终使用者分类

  • 通讯
  • 零售/消费品
  • 製造业
  • 能源/公共事业
  • 医疗保健/生命科学
  • 运输/物流
  • 银行、金融服务和保险 (BFSI)
  • 其他的

第九章全球服务整合与管理市场：按地区

  • 北美洲
    • 美国
    • 加拿大
    • 墨西哥
  • 欧洲
    • 德国
    • 英国
    • 义大利
    • 法国
    • 西班牙
    • 其他欧洲国家
  • 亚太地区
    • 日本
    • 中国
    • 印度
    • 澳洲
    • 纽西兰
    • 韩国
    • 其他亚太地区
  • 南美洲
    • 阿根廷
    • 巴西
    • 智利
    • 南美洲其他地区
  • 中东和非洲
    • 沙乌地阿拉伯
    • 阿拉伯聯合大公国
    • 卡达
    • 南非
    • 其他中东和非洲

第10章 主要进展

  • 合约、伙伴关係、协作和合资企业
  • 收购和合併
  • 新产品发布
  • 业务扩展
  • 其他关键策略

第十一章 公司简介

  • Hewlett Packard Enterprise
  • Accenture
  • HCL Technologies Limited
  • DXC Technology
  • Wipro Limited
  • CGI Group Inc.
  • Capgemini
  • Tata Consultancy Services Limited
  • Atos
  • Mindtree Limited
  • Oracle
  • Quint Wellington Redwood
  • ServiceNow
  • Fujitsu
  • Capgemini
  • NTT DATA
Product Code: SMRC25151

According to Stratistics MRC, the Global Service Integration and Management Market is accounted for $4.8 billion in 2023 and is expected to reach $7.3 billion by 2030 growing at a CAGR of 6.3% during the forecast period. Service Integration and Management (SIAM) is an approach to managing multiple service providers and integrating their services to provide a single, seamless business-facing IT environment. The goal is to ensure that an organization's various IT service providers work together efficiently and effectively to meet business objectives. It involves integrating services from various providers, which may include internal teams as well as external vendors. The integration aims to create a unified and cohesive service delivery model.

According to Flexera 2021 State of Tech Spend, almost half (49%) of the companies globally expect to increase IT spending in 2021. In addition, cost-saving is a top initiative for the companies, which is expected to triple from 9% in 2020 to 27% in 2021.

Market Dynamics:

Driver:

Digital transformation initiatives

Organizations are leveraging advanced technologies such as artificial intelligence, automation, and cloud computing to enhance service delivery and integration processes. This includes the implementation of integrated service management platforms, real-time analytics, and agile methodologies. As businesses prioritize seamless service experiences, it is evolving to meet these demands, driving efficiency, collaboration, and innovation in the delivery of IT services. The market is witnessing a paradigm shift towards digital solutions to optimize service integration and management in the modern business landscape.

Restraint:

Lack of standardization

The market faces challenges due to a lack of standardization. Inconsistencies in processes and frameworks create interoperability challenges, impeding the efficiency and effectiveness of integrated services. This absence of a universal standard complicates service delivery, increases operational complexities, and limits the potential for achieving optimal performance and customer satisfaction within the landscape.

Opportunity:

Increasing demand for multi-vendor outsourcing

Organizations increasingly recognize the benefits of engaging multiple service providers to optimize service delivery and enhance overall efficiency. This approach allows businesses to leverage specialized expertise from various vendors, fostering innovation and ensuring a more tailored and comprehensive solution. The growing complexity of IT environments and the need for seamless integration drive the market growth.

Threat:

Data security concerns

The convergence of various services and systems raises the risk of data breaches, unauthorized access, and cyber threats. The exchange of sensitive information across various service providers poses risks of unauthorized access and data breaches. Ensuring robust encryption protocols, stringent access controls, and comprehensive identity management is crucial to safeguarding data integrity. These are the factors restraining the growth of the market.

Covid-19 Impact:

The COVID-19 pandemic has significantly impacted the market, with organizations prioritizing digital transformation and remote work solutions. The increased reliance on IT services has driven the demand for efficient solutions to ensure seamless integration of diverse services. However, budget constraints and uncertainties have led some businesses to postpone or reconsider implementations. As the situation evolves, the market is expected to rebound as businesses recognize the importance of robust service integration in navigating the challenges posed by the pandemic.

The technology solutions segment is expected to be the largest during the forecast period

The technology solutions segment is expected to be the largest during the forecast period owing to efficient service delivery and collaboration. Advanced IT tools, automation, and cloud-based platforms play a pivotal role in streamlining processes, enhancing communication, and ensuring seamless integration of diverse services. As organizations increasingly embrace digital transformation, the market continues to evolve with innovative technologies to meet the demands of modern service integration and management.

The telecommunications segment is expected to have the highest CAGR during the forecast period

The telecommunications segment is expected to have the highest CAGR during the forecast period. As businesses increasingly adopt frameworks to streamline service delivery, telecommunications solutions facilitate efficient collaboration and data exchange. With a focus on connectivity, network reliability, and advanced communication technologies, the telecommunications sector continues to be a key enabler in supporting the integration and management of diverse services within the evolving landscape of the market.

Region with largest share:

North America is projected to hold the largest market share during the forecast period owing to increasing adoption of integrated service delivery models. The region's dynamic business landscape and emphasis on digital transformation further fuel market expansion, with key players offering comprehensive solutions to meet evolving customer needs. With a competitive market landscape, key players are actively innovating to offer comprehensive solutions, catering to the evolving needs of businesses in the region.

Region with highest CAGR:

Asia Pacific is projected to hold the highest CAGR over the forecast period due to ncreasing adoption of digital transformation initiatives. Organizations across the region are adopting frameworks to enhance service integration, manage diverse service providers, and improve overall service quality. The growing emphasis on digital transformation and the need for seamless collaboration among multiple service providers contribute to the market's expansion. As businesses prioritize effective service management, the market is poised for continuous advancement.

Key players in the market

Some of the key players in Service Integration and Management market include Hewlett Packard Enterprise, Accenture, HCL Technologies Limited, DXC Technology, Wipro Limited, CGI Group Inc., Capgemini, Tata Consultancy Services Limited, Atos , Mindtree Limited, Oracle, Quint Wellington Redwood, ServiceNow, Fujitsu, Capgemini and NTT DATA.

Key Developments:

In October 2023, IBM launched the IBM Engineering Lifecycle Management 7.0.3 version, a software solution enabling organizations to streamline and enhance their engineering processes and product development.

In September 2023, Infosys, a global leader in next-generation digital services and consulting, announced the launch of Infosys Cobalt Airline Cloud (ICAC), a first-of-its-kind industry cloud offering designed for commercial airlines to help them accelerate their digital transformation journey.

In September 2022, Fujitsu introduced the Virtuora Service Management and Orchestration (SMO) offering to enable intelligent, automated, and adaptive service delivery over multi-layer, multi-vendor mobile networks, subnets, network slices, and the cloud.

Solutions Covered:

  • Technology Solutions
  • Business Solutions
  • Other Solutions

Services Covered:

  • Training, Support, and Maintenance
  • Integration & Implementation
  • Consulting
  • Other Services

Organization Sizes Covered:

  • Large Enterprises
  • Small and Medium Enterprises

End Users Covered:

  • Telecommunications
  • Retail & Consumer Goods
  • Manufacturing
  • Energy & Utilities
  • Healthcare & Life Sciences
  • Transportation & Logistics
  • Banking, Financial Services and Insurance (BFSI)
  • Other End Users

Regions Covered:

  • North America
    • US
    • Canada
    • Mexico
  • Europe
    • Germany
    • UK
    • Italy
    • France
    • Spain
    • Rest of Europe
  • Asia Pacific
    • Japan
    • China
    • India
    • Australia
    • New Zealand
    • South Korea
    • Rest of Asia Pacific
  • South America
    • Argentina
    • Brazil
    • Chile
    • Rest of South America
  • Middle East & Africa
    • Saudi Arabia
    • UAE
    • Qatar
    • South Africa
    • Rest of Middle East & Africa

What our report offers:

  • Market share assessments for the regional and country-level segments
  • Strategic recommendations for the new entrants
  • Covers Market data for the years 2021, 2022, 2023, 2026, and 2030
  • Market Trends (Drivers, Constraints, Opportunities, Threats, Challenges, Investment Opportunities, and recommendations)
  • Strategic recommendations in key business segments based on the market estimations
  • Competitive landscaping mapping the key common trends
  • Company profiling with detailed strategies, financials, and recent developments
  • Supply chain trends mapping the latest technological advancements

Free Customization Offerings:

All the customers of this report will be entitled to receive one of the following free customization options:

  • Company Profiling
    • Comprehensive profiling of additional market players (up to 3)
    • SWOT Analysis of key players (up to 3)
  • Regional Segmentation
    • Market estimations, Forecasts and CAGR of any prominent country as per the client's interest (Note: Depends on feasibility check)
  • Competitive Benchmarking
    • Benchmarking of key players based on product portfolio, geographical presence, and strategic alliances

Table of Contents

1 Executive Summary

2 Preface

  • 2.1 Abstract
  • 2.2 Stake Holders
  • 2.3 Research Scope
  • 2.4 Research Methodology
    • 2.4.1 Data Mining
    • 2.4.2 Data Analysis
    • 2.4.3 Data Validation
    • 2.4.4 Research Approach
  • 2.5 Research Sources
    • 2.5.1 Primary Research Sources
    • 2.5.2 Secondary Research Sources
    • 2.5.3 Assumptions

3 Market Trend Analysis

  • 3.1 Introduction
  • 3.2 Drivers
  • 3.3 Restraints
  • 3.4 Opportunities
  • 3.5 Threats
  • 3.6 End User Analysis
  • 3.7 Emerging Markets
  • 3.8 Impact of Covid-19

4 Porters Five Force Analysis

  • 4.1 Bargaining power of suppliers
  • 4.2 Bargaining power of buyers
  • 4.3 Threat of substitutes
  • 4.4 Threat of new entrants
  • 4.5 Competitive rivalry

5 Global Service Integration and Management Market, By Solution

  • 5.1 Introduction
  • 5.2 Technology Solutions
    • 5.2.1 Data Center
    • 5.2.2 Application Testing
    • 5.2.3 Security
    • 5.2.4 Network
    • 5.2.5 Lifecycle Management
  • 5.3 Business Solutions
    • 5.3.1 Procurement
    • 5.3.2 Auditing & Invoicing
    • 5.3.3 Governance, Risk, and Control
    • 5.3.4 Contract Management
  • 5.4 Other Solutions

6 Global Service Integration and Management Market, By Service

  • 6.1 Introduction
  • 6.2 Training, Support, and Maintenance
  • 6.3 Integration & Implementation
  • 6.4 Consulting
  • 6.5 Other Services

7 Global Service Integration and Management Market, By Organization Size

  • 7.1 Introduction
  • 7.2 Large Enterprises
  • 7.3 Small and Medium Enterprises

8 Global Service Integration and Management Market, By End User

  • 8.1 Introduction
  • 8.2 Telecommunications
  • 8.3 Retail & Consumer Goods
  • 8.4 Manufacturing
  • 8.5 Energy & Utilities
  • 8.6 Healthcare & Life Sciences
  • 8.7 Transportation & Logistics
  • 8.8 Banking, Financial Services and Insurance (BFSI)
  • 8.9 Other End Users

9 Global Service Integration and Management Market, By Geography

  • 9.1 Introduction
  • 9.2 North America
    • 9.2.1 US
    • 9.2.2 Canada
    • 9.2.3 Mexico
  • 9.3 Europe
    • 9.3.1 Germany
    • 9.3.2 UK
    • 9.3.3 Italy
    • 9.3.4 France
    • 9.3.5 Spain
    • 9.3.6 Rest of Europe
  • 9.4 Asia Pacific
    • 9.4.1 Japan
    • 9.4.2 China
    • 9.4.3 India
    • 9.4.4 Australia
    • 9.4.5 New Zealand
    • 9.4.6 South Korea
    • 9.4.7 Rest of Asia Pacific
  • 9.5 South America
    • 9.5.1 Argentina
    • 9.5.2 Brazil
    • 9.5.3 Chile
    • 9.5.4 Rest of South America
  • 9.6 Middle East & Africa
    • 9.6.1 Saudi Arabia
    • 9.6.2 UAE
    • 9.6.3 Qatar
    • 9.6.4 South Africa
    • 9.6.5 Rest of Middle East & Africa

10 Key Developments

  • 10.1 Agreements, Partnerships, Collaborations and Joint Ventures
  • 10.2 Acquisitions & Mergers
  • 10.3 New Product Launch
  • 10.4 Expansions
  • 10.5 Other Key Strategies

11 Company Profiling

  • 11.1 Hewlett Packard Enterprise
  • 11.2 Accenture
  • 11.3 HCL Technologies Limited
  • 11.4 DXC Technology
  • 11.5 Wipro Limited
  • 11.6 CGI Group Inc.
  • 11.7 Capgemini
  • 11.8 Tata Consultancy Services Limited
  • 11.9 Atos
  • 11.10 Mindtree Limited
  • 11.11 Oracle
  • 11.12 Quint Wellington Redwood
  • 11.11 ServiceNow
  • 11.14 Fujitsu
  • 11.15 Capgemini
  • 11.16 NTT DATA

List of Tables

  • Table 1 Global Service Integration and Management Market Outlook, By Region (2021-2030) ($MN)
  • Table 2 Global Service Integration and Management Market Outlook, By Solution (2021-2030) ($MN)
  • Table 3 Global Service Integration and Management Market Outlook, By Technology Solutions (2021-2030) ($MN)
  • Table 4 Global Service Integration and Management Market Outlook, By Data Center (2021-2030) ($MN)
  • Table 5 Global Service Integration and Management Market Outlook, By Application Testing (2021-2030) ($MN)
  • Table 6 Global Service Integration and Management Market Outlook, By Security (2021-2030) ($MN)
  • Table 7 Global Service Integration and Management Market Outlook, By Network (2021-2030) ($MN)
  • Table 8 Global Service Integration and Management Market Outlook, By Lifecycle Management (2021-2030) ($MN)
  • Table 9 Global Service Integration and Management Market Outlook, By Business Solutions (2021-2030) ($MN)
  • Table 10 Global Service Integration and Management Market Outlook, By Procurement (2021-2030) ($MN)
  • Table 11 Global Service Integration and Management Market Outlook, By Auditing & Invoicing (2021-2030) ($MN)
  • Table 12 Global Service Integration and Management Market Outlook, By Governance, Risk, and Control (2021-2030) ($MN)
  • Table 13 Global Service Integration and Management Market Outlook, By Contract Management (2021-2030) ($MN)
  • Table 14 Global Service Integration and Management Market Outlook, By Other Solutions (2021-2030) ($MN)
  • Table 15 Global Service Integration and Management Market Outlook, By Service (2021-2030) ($MN)
  • Table 16 Global Service Integration and Management Market Outlook, By Training, Support, and Maintenance (2021-2030) ($MN)
  • Table 17 Global Service Integration and Management Market Outlook, By Integration & Implementation (2021-2030) ($MN)
  • Table 18 Global Service Integration and Management Market Outlook, By Consulting (2021-2030) ($MN)
  • Table 19 Global Service Integration and Management Market Outlook, By Other Services (2021-2030) ($MN)
  • Table 20 Global Service Integration and Management Market Outlook, By Organization Size (2021-2030) ($MN)
  • Table 21 Global Service Integration and Management Market Outlook, By Large Enterprises (2021-2030) ($MN)
  • Table 22 Global Service Integration and Management Market Outlook, By Small and Medium Enterprises (2021-2030) ($MN)
  • Table 23 Global Service Integration and Management Market Outlook, By End User (2021-2030) ($MN)
  • Table 24 Global Service Integration and Management Market Outlook, By Telecommunications (2021-2030) ($MN)
  • Table 25 Global Service Integration and Management Market Outlook, By Retail & Consumer Goods (2021-2030) ($MN)
  • Table 26 Global Service Integration and Management Market Outlook, By Manufacturing (2021-2030) ($MN)
  • Table 27 Global Service Integration and Management Market Outlook, By Energy & Utilities (2021-2030) ($MN)
  • Table 28 Global Service Integration and Management Market Outlook, By Healthcare & Life Sciences (2021-2030) ($MN)
  • Table 29 Global Service Integration and Management Market Outlook, By Transportation & Logistics (2021-2030) ($MN)
  • Table 30 Global Service Integration and Management Market Outlook, By Banking, Financial Services and Insurance (BFSI) (2021-2030) ($MN)
  • Table 31 Global Service Integration and Management Market Outlook, By Other End Users (2021-2030) ($MN)

Note: Tables for North America, Europe, APAC, South America, and Middle East & Africa Regions are also represented in the same manner as above.