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市场调查报告书
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1489342

到 2030 年现场服务管理市场预测：按组件、部署、公司、最终用户和地区进行的全球分析

Field Service Management Market Forecasts to 2030 - Global Analysis By Component (Solution and Services), Deployment, Enterprise, End User and By Geography
出版日期: | 出版商: Stratistics Market Research Consulting | 英文 200+ Pages | 商品交期: 2-3个工作天内

价格

根据Stratistics MRC预测，2023年全球现场服务管理市场规模将达40亿美元，预计2030年将达到105亿美元，预测期内复合年增长率为14.8%。

现场服务管理 (FSM) 是对在客户地点提供服务所需的车辆、工具和人员等资源的管理。这种管理通常包括安排和分派工作、追踪工单、管理库存、与客户互动以及优化整体业务效率等内容。这些系统通常结合行动应用程式、GPS 追踪和分析等软体和技术，以简化现场业务并提高客户满意度。

Yotta 研究显示，37% 的印度企业将数位基础设施部署在云端，预计到 2022 年，超过 60% 的企业将部署在云端。

行动解决方案的采用率增加

市场对行动解决方案的采用显着增加。企业越来越多地利用行动技术来简化业务、加强沟通并提高现场服务业务的整体效率。行动解决方案提供对资料的即时访问，使现场技术人员能够提供更快的服务、更快地解决问题并确保客户满意度。这一趋势凸显出行动平台正被公认为优化现场服务管理流程的重要工具。

缺乏整合

目前，市场严重缺乏不同解决方案之间的整合。这种碎片化阻碍了不同工具之间的无缝通讯，导致效率低下和资料孤岛。缺乏标准化的整合通讯协定使这个问题更加复杂化，使得企业很难采用整体的FSM解决方案。因此，公司在现场服务业务中实现最佳生产力、客户满意度和业务透明度方面面临障碍。

更多采用自动化数位化

企业越来越多地利用人工智慧、物联网和云端基础等先进技术来简化业务、提高效率并提供卓越的客户体验。这一趋势是由对即时资料、预测性维护能力和远端监控的需求所推动的，所有这些都有助于改善决策并降低现场服务的成本。因此，市场正在迅速采用自动化数位化。

引进费用

实施现场服务管理解决方案通常会在多个方面产生成本。其中包括软体授权费用、客製化和整合成本、员工培训和人员成本、行动装置和连接的硬体和基础设施投资、持续维护和支援成本以及资料安全以及与合规措施相关的潜在成本。因此，这些都是阻碍市场成长的因素。

COVID-19 的影响：

COVID-19 的爆发对现场服务管理 (FSM) 市场产生了重大影响，促使人们迅速转向远端工作和数位解决方案。企业优先考虑安全通讯协定，导致越来越多地采用 FSM 软体进行虚拟故障排除和维护。对具有增强的即时监控功能的物联网设备的需求也激增。此外，疫情也加速了预测性维护、劳动力优化和非接触式服务交付等趋势，使 FSM 市场朝着更敏捷和技术主导的解决方案发展。

预计解决方案部门在预测期内将是最大的

预计解决方案部门将成为预测期内最大的部门。这是透过强大的软体实现的，该软体提供即时调度、路线优化、库存管理和行动工作人员支援等功能。透过整合物联网、人工智慧和分析，FSM 解决方案使公司能够简化现场业务、降低成本、最大限度地减少停机时间并提供优质服务，最终提高盈利和客户满意度。

预计通讯业在预测期内的复合年增长率最高

预计通讯业在预测期内复合年增长率最高。其服务可实现现场技术人员和中央业务之间的即时通信，从而提高效率和生产力。透过物联网、云端运算和行动应用等先进技术，通讯业者可以简化现场业务、优化资源配置并改善客户服务。这些解决方案与电讯服务的整合促进了创新并支援企业提供及时有效的现场服务。

比最大的地区

预计北美在预测期内将占据最大的市场占有率。由于注重效率和客户满意度，FSM 解决方案在製造业、医疗保健和公共产业等多个行业中的需求量很大。该地区的主要企业提供全面的 FSM 平台，整合了即时追踪、调度优化和行动劳动力管理等先进功能。随着公司优先考虑简化业务和加强服务交付，北美 FSM 市场持续扩大。

复合年增长率最高的地区：

预计亚太地区在预测期内复合年增长率最高。云端运算、物联网 (IoT)、人工智慧 (AI) 和行动装置等先进技术的采用改变了游戏规则。这些技术支援即时通讯、远端监控、预测性维护和资料分析，以提高业务效率和客户满意度。该地区的服务业（包括维护、维修和售后服务）正在各行业迅速扩张。

提供免费客製化：

订阅此报告的客户可以存取以下免费自订选项之一：

  • 公司简介
    • 其他市场参与者的综合分析（最多 3 家公司）
    • 主要企业SWOT分析（最多3家企业）
  • 区域分割
    • 根据客户兴趣对主要国家的市场估计、预测和复合年增长率（註：基于可行性检查）
  • 竞争基准化分析
    • 根据产品系列、地理分布和策略联盟对主要企业基准化分析

目录

第一章执行摘要

第二章 前言

  • 概述
  • 相关利益者
  • 调查范围
  • 调查方法
    • 资料探勘
    • 资料分析
    • 资料检验
    • 研究途径
  • 研究资讯来源
    • 主要研究资讯来源
    • 二次研究资讯来源
    • 先决条件

第三章市场趋势分析

  • 促进因素
  • 抑制因素
  • 机会
  • 威胁
  • 最终用户分析
  • 新兴市场
  • COVID-19 的影响

第4章波特五力分析

  • 供应商的议价能力
  • 买方议价能力
  • 替代品的威胁
  • 新进入者的威胁
  • 竞争公司之间的敌对关係

第五章全球现场服务管理市场：依组成部分

  • 解决方案
    • 保固管理
    • 人力资源管理
    • 库存控制
    • 移动现场执行
    • 使用者管理
    • 服务合约管理
  • 服务
    • 执行
    • 培训和支持
    • 咨询与咨询

第六章全球现场服务管理市场：依部署

  • 云
  • 本地

第七章全球现场服务管理市场：依公司分类

  • 中小企业
  • 大公司

第八章全球现场服务管理市场：依最终用户分类

  • 製造业
  • 卫生保健
  • 通讯
  • 能源/公共产业
  • 运输/物流
  • 建筑/房地产
  • 其他最终用户

第九章全球现场服务管理市场：按地区

  • 北美洲
    • 美国
    • 加拿大
    • 墨西哥
  • 欧洲
    • 德国
    • 英国
    • 义大利
    • 法国
    • 西班牙
    • 其他欧洲国家
  • 亚太地区
    • 日本
    • 中国
    • 印度
    • 澳洲
    • 纽西兰
    • 韩国
    • 其他亚太地区
  • 南美洲
    • 阿根廷
    • 巴西
    • 智利
    • 南美洲其他地区
  • 中东/非洲
    • 沙乌地阿拉伯
    • 阿拉伯聯合大公国
    • 卡达
    • 南非
    • 其他中东和非洲

第10章 主要进展

  • 合约、伙伴关係、协作和合资企业
  • 收购和合併
  • 新产品发布
  • 业务扩展
  • 其他关键策略

第十一章 公司概况

  • Microsoft
  • Oracle
  • ServiceMax
  • IBM Corporation
  • Agile 3 Solutions LLC
  • ServiceNow
  • Klugo Group, SAP SE
  • Infor
  • ServicePower
  • Accenture
  • Comarch SA
  • Salesforce, Inc.
  • Astea International, Inc.
  • Trimble Navigation Limited
  • Tech Mahindra Limited
Product Code: SMRC26128

According to Stratistics MRC, the Global Field Service Management Market is accounted for $4.0 billion in 2023 and is expected to reach $10.5 billion by 2030 growing at a CAGR of 14.8% during the forecast period. Field Service Management (FSM) refers to the practice of managing a company's resources, such as vehicles, tools, and personnel that are involved in providing services to customers at their locations. This management typically includes scheduling and dispatching tasks, tracking work orders, managing inventory, handling customer interactions, and optimizing overall operational efficiency. These systems often incorporate software and technologies like mobile apps, GPS tracking, and analytics to streamline field operations and improve customer satisfaction.

According to a Yotta survey, 37% of Indian enterprises had their digital infrastructure in the cloud, with more than 60% expected to be adopted through the cloud by 2022.

Market Dynamics:

Driver:

Rising adoption of mobile solutions

The market is witnessing a notable uptick in mobile solution adoption. Companies are increasingly leveraging mobile technologies to streamline operations, enhance communication, and improve overall efficiency in field service tasks. Mobile solutions offer real-time access to data, enabling field technicians to deliver faster service, resolve issues promptly, and ensure customer satisfaction. This trend underscores the growing recognition of mobile platforms as indispensable tools for optimizing field service management processes.

Restraint:

Lack of integration

The market is currently grappling with a significant lack of integration across various solutions. This fragmentation hinders seamless communication between different tools, leading to inefficiencies and data silos. The absence of standardized integration protocols further compounds this issue, making it challenging for organizations to adopt holistic FSM solutions. As a result, businesses face hurdles in achieving optimal productivity, customer satisfaction, and operational transparency within their field service operations.

Opportunity:

Increased adoption of automation and digitalization

Companies are increasingly leveraging advanced technologies like AI, IoT, and cloud-based platforms to streamline operations, enhance efficiency, and deliver superior customer experiences. This trend is driven by the need for real-time data, predictive maintenance capabilities, and remote monitoring, all of which contribute to improved decision-making and cost savings across the field service landscape. Thus, the market is experiencing a surge in automation and digitalization adoption.

Threat:

Cost of implementation

Implementing field service management solutions typically incurs costs across several areas. These include software licensing fees, customization and integration expenses, and training and on boarding costs for employees, hardware and infrastructure investments for mobile devices and connectivity, ongoing maintenance and support fees, and potential costs associated with data security and compliance measures. Hence, these are the factors hampering the growth of the market.

Covid-19 Impact:

The COVID-19 pandemic significantly impacted the Field Service Management (FSM) market, driving a rapid shift towards remote work and digital solutions. Companies prioritized safety protocols, leading to increased adoption of FSM software for virtual troubleshooting and maintenance. The demand for IoT-enabled devices also surged, enhancing real-time monitoring capabilities. Additionally, the pandemic accelerated trends like predictive maintenance, workforce optimization, and contactless service delivery, shaping the FSM market towards more agile and tech-driven solutions.

The solution segment is expected to be the largest during the forecast period

The solution segment is expected to be the largest during the forecast period. This is achieved through robust software that offers features like real-time scheduling, route optimization, inventory management, and mobile workforce support. By integrating IoT, AI, and analytics, FSM solutions empower businesses to streamline field operations, reduce costs, minimize downtime, and deliver superior service, ultimately driving profitability and customer satisfaction.

The telecom segment is expected to have the highest CAGR during the forecast period

The telecom segment is expected to have the highest CAGR during the forecast period. Their services enable real-time communication between field technicians and central operations, enhancing efficiency and productivity. Through advanced technologies like IoT, cloud computing, and mobile apps, telecoms streamline field operations, optimize resource allocation, and improve customer service. This integration of telecom services with these solutions drives innovation and supports businesses in delivering timely and effective field services.

Region with largest share:

North America is projected to hold the largest market share during the forecast period. With a strong focus on efficiency and customer satisfaction, FSM solutions are in high demand across various industries such as manufacturing, healthcare, and utilities. Key players in the region offer comprehensive FSM platforms that integrate advanced features like real-time tracking, scheduling optimization, and mobile workforce management. The North American FSM market continues to expand as businesses prioritize streamlined operations and enhanced service delivery.

Region with highest CAGR:

Asia Pacific is projected to hold the highest CAGR over the forecast period. The adoption of advanced technologies such as cloud computing, Internet of Things (IoT), artificial intelligence (AI), and mobile devices has transformed the landscape. These technologies enable real-time communication, remote monitoring, predictive maintenance, and data analytics, enhancing operational efficiency and customer satisfaction. The service sector in the region, including maintenance, repair, and after-sales services, has expanded rapidly across various verticals.

Key players in the market

Some of the key players in Field Service Management market include Microsoft, Oracle, ServiceMax, IBM Corporation, Agile 3 Solutions LLC, ServiceNow, Klugo Group, SAP SE, Infor, ServicePower , Accenture, Comarch SA, Salesforce, Inc., Astea International, Inc., Trimble Navigation Limited and Tech Mahindra Limited.

Key Developments:

In January 2024, ServicePower partnered with Encompass Simply Parts, an OEM supplier, to offer simplified and streamlined capabilities for parts ordering to all service providers utilizing the ServicePower platform and ServicePower HUB.

In June 2023, Microsoft announced that the release of field service software would enhance field service operations for service managers. Dispatchers can streamline the triage and assignment of work orders by prioritizing those in proximity. The updated schedule board experience is accessible to all users, and improvements for frontline workers for their mobile applications.

Components Covered:

  • Solution
  • Services

Deployments Covered:

  • Cloud
  • On-Premise

Enterprises Covered:

  • Small and Medium-sized Enterprises (SMEs)
  • Large Enterprises

End Users Covered:

  • Manufacturing
  • Healthcare
  • Telecom
  • Energy & Utilities
  • Transportation and Logistics
  • Construction and Real Estate
  • Other End Users

Regions Covered:

  • North America
    • US
    • Canada
    • Mexico
  • Europe
    • Germany
    • UK
    • Italy
    • France
    • Spain
    • Rest of Europe
  • Asia Pacific
    • Japan
    • China
    • India
    • Australia
    • New Zealand
    • South Korea
    • Rest of Asia Pacific
  • South America
    • Argentina
    • Brazil
    • Chile
    • Rest of South America
  • Middle East & Africa
    • Saudi Arabia
    • UAE
    • Qatar
    • South Africa
    • Rest of Middle East & Africa

What our report offers:

  • Market share assessments for the regional and country-level segments
  • Strategic recommendations for the new entrants
  • Covers Market data for the years 2021, 2022, 2023, 2026, and 2030
  • Market Trends (Drivers, Constraints, Opportunities, Threats, Challenges, Investment Opportunities, and recommendations)
  • Strategic recommendations in key business segments based on the market estimations
  • Competitive landscaping mapping the key common trends
  • Company profiling with detailed strategies, financials, and recent developments
  • Supply chain trends mapping the latest technological advancements

Free Customization Offerings:

All the customers of this report will be entitled to receive one of the following free customization options:

  • Company Profiling
    • Comprehensive profiling of additional market players (up to 3)
    • SWOT Analysis of key players (up to 3)
  • Regional Segmentation
    • Market estimations, Forecasts and CAGR of any prominent country as per the client's interest (Note: Depends on feasibility check)
  • Competitive Benchmarking
    • Benchmarking of key players based on product portfolio, geographical presence, and strategic alliances

Table of Contents

1 Executive Summary

2 Preface

  • 2.1 Abstract
  • 2.2 Stake Holders
  • 2.3 Research Scope
  • 2.4 Research Methodology
    • 2.4.1 Data Mining
    • 2.4.2 Data Analysis
    • 2.4.3 Data Validation
    • 2.4.4 Research Approach
  • 2.5 Research Sources
    • 2.5.1 Primary Research Sources
    • 2.5.2 Secondary Research Sources
    • 2.5.3 Assumptions

3 Market Trend Analysis

  • 3.1 Introduction
  • 3.2 Drivers
  • 3.3 Restraints
  • 3.4 Opportunities
  • 3.5 Threats
  • 3.6 End User Analysis
  • 3.7 Emerging Markets
  • 3.8 Impact of Covid-19

4 Porters Five Force Analysis

  • 4.1 Bargaining power of suppliers
  • 4.2 Bargaining power of buyers
  • 4.3 Threat of substitutes
  • 4.4 Threat of new entrants
  • 4.5 Competitive rivalry

5 Global Field Service Management Market, By Component

  • 5.1 Introduction
  • 5.2 Solution
    • 5.2.1 Warranty Management
    • 5.2.2 Workforce Management
    • 5.2.3 Inventory Management
    • 5.2.4 Mobile field execution
    • 5.2.5 Customer management
    • 5.2.6 Service contract management
  • 5.3 Services
    • 5.3.1 Implementation
    • 5.3.2 Training & Support
    • 5.3.3 Consulting & Advisory

6 Global Field Service Management Market, By Deployment

  • 6.1 Introduction
  • 6.2 Cloud
  • 6.3 On-Premise

7 Global Field Service Management Market, By Enterprise

  • 7.1 Introduction
  • 7.2 Small and Medium-sized Enterprises (SMEs)
  • 7.3 Large Enterprises

8 Global Field Service Management Market, By End User

  • 8.1 Introduction
  • 8.2 Manufacturing
  • 8.3 Healthcare
  • 8.4 Telecom
  • 8.5 Energy & Utilities
  • 8.6 Transportation and Logistics
  • 8.7 Construction and Real Estate
  • 8.8 Other End Users

9 Global Field Service Management Market, By Geography

  • 9.1 Introduction
  • 9.2 North America
    • 9.2.1 US
    • 9.2.2 Canada
    • 9.2.3 Mexico
  • 9.3 Europe
    • 9.3.1 Germany
    • 9.3.2 UK
    • 9.3.3 Italy
    • 9.3.4 France
    • 9.3.5 Spain
    • 9.3.6 Rest of Europe
  • 9.4 Asia Pacific
    • 9.4.1 Japan
    • 9.4.2 China
    • 9.4.3 India
    • 9.4.4 Australia
    • 9.4.5 New Zealand
    • 9.4.6 South Korea
    • 9.4.7 Rest of Asia Pacific
  • 9.5 South America
    • 9.5.1 Argentina
    • 9.5.2 Brazil
    • 9.5.3 Chile
    • 9.5.4 Rest of South America
  • 9.6 Middle East & Africa
    • 9.6.1 Saudi Arabia
    • 9.6.2 UAE
    • 9.6.3 Qatar
    • 9.6.4 South Africa
    • 9.6.5 Rest of Middle East & Africa

10 Key Developments

  • 10.1 Agreements, Partnerships, Collaborations and Joint Ventures
  • 10.2 Acquisitions & Mergers
  • 10.3 New Product Launch
  • 10.4 Expansions
  • 10.5 Other Key Strategies

11 Company Profiling

  • 11.1 Microsoft
  • 11.2 Oracle
  • 11.3 ServiceMax
  • 11.4 IBM Corporation
  • 11.5 Agile 3 Solutions LLC
  • 11.6 ServiceNow
  • 11.7 Klugo Group, SAP SE
  • 11.8 Infor
  • 11.9 ServicePower
  • 11.10 Accenture
  • 11.11 Comarch SA
  • 11.12 Salesforce, Inc.
  • 11.13 Astea International, Inc.
  • 11.14 Trimble Navigation Limited
  • 11.15 Tech Mahindra Limited

List of Tables

  • Table 1 Global Field Service Management Market Outlook, By Region (2021-2030) ($MN)
  • Table 2 Global Field Service Management Market Outlook, By Component (2021-2030) ($MN)
  • Table 3 Global Field Service Management Market Outlook, By Solution (2021-2030) ($MN)
  • Table 4 Global Field Service Management Market Outlook, By Warranty Management (2021-2030) ($MN)
  • Table 5 Global Field Service Management Market Outlook, By Workforce Management (2021-2030) ($MN)
  • Table 6 Global Field Service Management Market Outlook, By Inventory Management (2021-2030) ($MN)
  • Table 7 Global Field Service Management Market Outlook, By Mobile field execution (2021-2030) ($MN)
  • Table 8 Global Field Service Management Market Outlook, By Customer management (2021-2030) ($MN)
  • Table 9 Global Field Service Management Market Outlook, By Service contract management (2021-2030) ($MN)
  • Table 10 Global Field Service Management Market Outlook, By Services (2021-2030) ($MN)
  • Table 11 Global Field Service Management Market Outlook, By Implementation (2021-2030) ($MN)
  • Table 12 Global Field Service Management Market Outlook, By Training & Support (2021-2030) ($MN)
  • Table 13 Global Field Service Management Market Outlook, By Consulting & Advisory (2021-2030) ($MN)
  • Table 14 Global Field Service Management Market Outlook, By Deployment (2021-2030) ($MN)
  • Table 15 Global Field Service Management Market Outlook, By Cloud (2021-2030) ($MN)
  • Table 16 Global Field Service Management Market Outlook, By On-Premise (2021-2030) ($MN)
  • Table 17 Global Field Service Management Market Outlook, By Enterprise (2021-2030) ($MN)
  • Table 18 Global Field Service Management Market Outlook, By Small and Medium-sized Enterprises (SMEs) (2021-2030) ($MN)
  • Table 19 Global Field Service Management Market Outlook, By Large Enterprises (2021-2030) ($MN)
  • Table 20 Global Field Service Management Market Outlook, By End User (2021-2030) ($MN)
  • Table 21 Global Field Service Management Market Outlook, By Manufacturing (2021-2030) ($MN)
  • Table 22 Global Field Service Management Market Outlook, By Healthcare (2021-2030) ($MN)
  • Table 23 Global Field Service Management Market Outlook, By Telecom (2021-2030) ($MN)
  • Table 24 Global Field Service Management Market Outlook, By Energy & Utilities (2021-2030) ($MN)
  • Table 25 Global Field Service Management Market Outlook, By Transportation and Logistics (2021-2030) ($MN)
  • Table 26 Global Field Service Management Market Outlook, By Construction and Real Estate (2021-2030) ($MN)
  • Table 27 Global Field Service Management Market Outlook, By Other End Users (2021-2030) ($MN)

Note: Tables for North America, Europe, APAC, South America, and Middle East & Africa Regions are also represented in the same manner as above.