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2024 年公民服务人工智慧全球市场报告Citizen Services AI Global Market Report 2024 |
近年来,人工智慧公民服务市场规模迅速扩大。将从2023年的44.8亿美元扩大到2024年的66.4亿美元,复合年增长率为48.3%。这段历史性的成长时期是由于政府的现代化倡议、公共服务的数位转型、公民期望的提高、预算限制以及对自助服务选项的需求不断增加。
自动化应用的增加预计将推动公民服务市场人工智慧的成长。自动化是指减少人力投入的技术应用,涵盖家庭自动化、IT自动化、业务流程自动化等多种应用。公民服务人工智慧使用各种自动化资源,使人工智慧能够处理以前需要人类智慧才能完成的任务,例如解释音讯、文字和图像内容,以及搜寻模式和异常。例如,根据美国科技公司美国商业机器公司(IBM)的数据,2022年5月,全球35%的企业正在使用人工智慧(AI),这一数字到2021年将成长4%。此外,与 2021 年相比,2022 年采用人工智慧 (AI) 的组织数量增加了 13%。随着我们不断调整和适应疫情,越来越多的组织开始转向自动化、人工智慧 (AI) 和机器学习。因此,自动化的采用将会增加,进而推动人工智慧公民服务市场的成长。
全球ICT基础设施开拓投资的增加预计将推动人工智慧公民服务市场的成长。 ICT基础设施发展是指建立和改善支援资讯和通讯技术(ICT)服务所需的实体和数位架构的过程。加强资讯通信技术基础设施将提高技术力,并为人工智慧解决方案在公民服务中的引入和扩展提供坚实的基础。例如,根据美国国际金融机构世界银行的数据,2023年4月,资讯和通讯技术(ICT)领域的资本承诺将小幅增加,总计5.45亿美元将投资于2023年的8个计划。六个国家。被分发到。此外,私人参与基础设施 (PPI) 投资激增至 917 亿美元,涉及 263 个计划,比 2021 年大幅增加 23%。因此,增加对全球ICT基础设施发展的投资将推动人工智慧公民服务市场的成长。
2023年人工智慧公民服务市场最大的地区将是北美。预计亚太地区将成为预测期内成长最快的地区。
“Citizen Services AI Global Market Report 2024 ” from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market.
This report focuses on citizen services ai market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.
Where is the largest and fastest growing market for citizen services ai? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward? “The citizen services ai market global report ” from The Business Research Company answers all these questions and many more.
The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market's historic and forecast market growth by geography.
Citizen services AI refers to the use of artificial intelligence for citizen services. These include computer programs that simulate human conversations over chat to improve customer support. The citizen services AI is used to access justice, assist users in navigating healthcare systems, and democratize knowledge.
The main citizen services AI technologies include machine learning, natural language processing (NLP), image processing, and face recognition. Machine learning is used to expand expert judgement to enormous data sets. The applications of citizen services AI include traffic and transportation management, healthcare, public safety, utilities, and other applications.
The citizen services AI market research report is one of a series of new reports from The Business Research Company that provides citizen services AI market statistics, including citizen services AI industry global market size, regional shares, competitors with a citizen services AI market share, detailed citizen services AI market segments, market trends and opportunities, and any further data you may need to thrive in the citizen services AI industry. This citizen services AI market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenarios of the industry.
The citizen services ai market size has grown exponentially in recent years. It will grow from $4. 48 billion in 2023 to $6. 64 billion in 2024 at a compound annual growth rate (CAGR) of 48. 3%. The growth in the historic period can be attributed to government modernization initiatives, digital transformation in public services, increased citizen expectations, budget constraints, rising demand for self-service options.
The citizen services ai market size is expected to see exponential growth in the next few years. It will grow to $29. 93 billion in 2028 at a compound annual growth rate (CAGR) of 45. 7%. The growth in the forecast period can be attributed to expansion of ai in public sector services, enhanced personalization in citizen engagement, growing demand for automation, accelerated adoption of chatbots and virtual assistants, focus on accessibility and inclusivity. Major trends in the forecast period include ai-powered chatbots for instant assistance, multichannel citizen interaction, predictive analytics for service optimization, ai in decision support for government agencies, emphasis on ethical and responsible ai in public services.
The increasing adoption of automation is expected to drive the growth of the citizen services AI market. Automation refers to technological applications where the amount of human input is reduced and covers a variety of applications, such as home automation, IT automation, and business process automation. Citizen services AI uses different automation resources that enable tasks that formerly required human intelligence, such as interpreting speech, text, or image content and searching for patterns and anomalies, to be handled by artificial intelligence. For instance, in May 2022, according to the International Business Machines Corporation (IBM), a US-based technology company, 35% of businesses worldwide used artificial intelligence (AI) in 2022, which is an increase of 4% from 2021. In addition, there was a 13% increase in organizations adopting artificial intelligence (AI) in 2022 compared to 2021. More organizations are turning to automation, artificial intelligence (AI), and machine learning as they continue to pivot and adapt in response to the pandemic. Therefore, the increased adoption of automation will drive the citizen services AI market growth.
The rising investments in global ICT infrastructure development are expected to propel the growth of the citizen services AI market. ICT infrastructure development refers to the process of establishing and improving the physical and digital framework necessary to support information and communication technology (ICT) services. Enhanced ICT infrastructure allows for improved technological capabilities, providing a robust foundation for the implementation and expansion of AI solutions in citizen services. For instance, in April 2023, according to the World Bank, a US-based international financial institution, capital commitments in the information and communication technology (ICT) sector saw a modest rise, totaling $545 million, distributed among eight projects in six countries. Moreover, private participation in infrastructure (PPI) investments surged to $91. 7 billion across 263 projects, reflecting a notable 23% increase compared to 2021., Therefore, Rising investments in global ICT infrastructure development will drive the growth of the citizen services AI market.
Technological advancement is a key trend gaining popularity in the citizen services AI market. Major market players are focusing on creating innovative technologies and integrating machine learning into their products for citizen services. For instance, in July 2021, Intel Corporation, a US-based technology company, in collaboration with the Central Board of Secondary Education (CBSE) and the Ministry of Education, announced the launch of the AI for All initiative, with the goal of providing everyone in India with a basic understanding of artificial intelligence (AI). AI for All is a 4-hour self-paced learning program based on Intel's AI for Citizens program that demystifies AI in an inclusive manner. It applies equally to a student, a stay-at-home parent, a professional in any field, or even a senior citizen. In its first year, the program hopes to reach 1 million citizens.
Major companies operating in the market are focused on developing innovative products, such as CortexAI for government, to enhance their product offerings and expand their customer base. CortexAI for Government serves as a secure avenue for agency leaders and higher education entities to access innovative capabilities, fostering the creation of novel solutions that drive their missions and enhance vital services for citizens and students across the nation. For instance, in April 2023, Deloitte, a UK-based technology company, introduced the latest iteration of its CortexAI for Government suite, a solution that leverages advanced artificial intelligence (AI), machine learning, and process automation to aid government agencies and higher education institutions in addressing intricate challenges and meeting the diverse needs of their citizens. The updated portfolio, featuring AI capabilities, is designed to assist public sector organizations and higher education institutions in evaluating and adopting transformative generative AI and machine learning solutions. In alignment with Deloitte's Trustworthy AI ethical framework and cross-cloud architecture, CortexAI for Government facilitates the exploration and implementation of safe, secure, and ethical generative AI and machine learning technologies.
In October 2021, Accenture, an Ireland-based company specializing in information technology services and consulting, acquired BRIDGEi2i for an undisclosed amount. With this acquisition, Accenture will add 800 professional employees to its' Applied Intelligence developing, enhancing, and expanding its worldwide data science, machine learning, and AI-powered insights capabilities. BRIDGEi2i is an India-based company that combines data engineering, sophisticated analytics, proprietary AI accelerators, and consulting services to focus on data-driven digital transformation for businesses across sectors and worldwide.
Major companies operating in the in the citizen services ai market report are Accenture plc, Huawei Technologies Co. Ltd., Amazon Web Services Inc., International Business Machines Corporation (IBM), Intel Corporation, NEC Corporation, Idemia Identity & Security USA LLC, Fujitsu Limited, HID Global Corporation, Suprema Inc., Cognitec Systems GmbH, Iris ID Systems Inc., ZKTeco Inc., Ayonix Corporation, Herta Security S. L., IriTech Inc., Princeton Identity Inc., VoiceIt Technologies LLC, Bioid Technologies AG, Biomatiques Identification Solutions Pvt. Ltd., ID R&D Inc., FacePhi S. A., ImageWare Systems Inc., BioConnect Corp., Crossmatch Technologies Inc., Aware Inc., M2SYS Technology, IrisGuard UK Ltd., FaceFirst Inc., Daon Holdings Limited, Innovatrics s. r. o., BioID AG, HYPR Corp., Veridium Ltd.
North America was the largest region in the citizen services AI market in 2023. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the citizen services ai market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa
The countries covered in the citizen services ai market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Italy, Canada, Spain.
The citizen services AI market consists of revenues earned by entities by providing citizen services AI technologies such as reactive machines, artificial narrow intelligence, artificial general intelligence, and artificial super intelligence. The market value includes the value of related goods sold by the service provider or included within the service offering. Values in this market are 'factory gate' values, that is the value of goods sold by the manufacturers or creators of the goods, whether to other entities (including downstream manufacturers, wholesalers, distributors, and retailers) or directly to end customers. The value of goods in this market includes related services sold by the creators of the goods. Only goods and services traded between entities or sold to end consumers are included.
The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified)).
The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.