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市场调查报告书
商品编码
1843510
2025年全球人力资源外包业务流程外包市场报告HRO BPO Global Market Report 2025 |
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近年来,HRO BPO市场稳步成长,预计从2024年的1,037.9亿美元成长到2025年的1,082.9亿美元,复合年增长率为4.3%。过去几年推动成长的因素包括成本效益、专注于核心竞争力、全球化和扩张、合规和风险管理、扩充性和灵活性,以及对员工体验的关注。
预计未来几年,人力资源外包(HRO)和业务流程外包(BPO)市场规模将保持强劲成长,到2029年将达到1,330.5亿美元,年复合成长率(CAGR)为5.3%。预测期内的成长主要受员工社会福利计画、资料安全和隐私问题、策略性人力资源规划、远距办公支援、人力资源敏捷性以及全球人才管理等因素的驱动。预测期内的关键趋势包括技术整合和自动化、注重员工体验、灵活的服务交付模式、数位转型以及敏捷的人力资源管理。
人力资源外包(HRO)/业务流程外包(BPO)是指企业将其人力资源职能外包给第三方公司。企业采用这种外包策略是为了降低成本,并使内部人力资源专家能够专注于更具策略性的专案。
人力资源外包业务流程外包 (HRO BPO) 的主要类型包括专业雇主组织 (PEO) 和行政服务组织 (ASO)。 PEO(专业雇主组织)是一种提供全方位服务的共同僱用型人力资源外包模式。 HRO BPO 包含的各种服务包括专业外包 (PO)、业务流程外包 (BAO)、多进程人力资源外包 (MPHRO) 和招募流程外包 (RPO)。这些服务应用于各个行业,包括银行、金融服务和保险 (BFSI)、医疗保健、资讯科技 (IT)、饭店和零售业。
美国在2025年春季突然提高关税及其引发的贸易摩擦,对资讯科技产业,特别是硬体製造、资料基础设施和软体部署领域,产生了重大影响。进口半导体、电路基板和网路设备的关税上涨,推高了高科技公司、云端服务供应商和资料中心的生产和营运成本。在全球范围内采购笔记型电脑、伺服器和消费电子产品零件的公司,面临更长的前置作业时间和价格压力。同时,对专用软体征收的关税以及主要国际市场的报復性措施,扰乱了全球IT供应链,并降低了海外对美国製造技术的需求。为了应对这些挑战,该产业正在加大对国内晶片生产的投资,扩大供应商网络,并利用人工智慧驱动的自动化技术来增强韧性,更有效地控製成本。
本研究报告是商业研究公司(The Business Research Company)全新系列报告的一部分,提供人力资源外包(HRO)业务流程外包(BPO)市场统计数据,例如全球市场规模、区域份额、HRO BPO市场份额竞争对手、详细的HRO BPO市场细分、市场趋势和商业机会,为您提供在HRO BPO市场份额上取得成功所需的数据。本HRO BPO市场研究报告对该行业的现状和未来发展趋势进行了详细分析,为您提供所需的一切观点。
未来五年5.3%的成长率预测较我们先前的预测略微下调了0.2%。这一下调主要归因于美国与其他国家之间的关税影响。依赖远端交付工具和协作平台的业务流程外包服务供应商可能会因国际采购的软体授权和云端基础设施的关税而面临营运效率下降的风险。此外,由于相互关税以及贸易紧张局势和限制加剧对全球经济和贸易的负面影响,这种影响也将更加广泛。
预计未来云端基础服务的日益普及将推动人力资源外包(HRO)业务流程外包(BPO)市场的成长。云端服务涵盖由外部供应商託管并在线上提供给客户的硬体、软体和平台。云端基础的人力资源系统可以管理求职者、搜寻履历、产生报告、薪资核算、追踪绩效考核并储存员工资料。这些系统有助于消除企业核心人力资源职能通常涉及的大量纸本工作。因此,云端基础服务的整合预计将会增加,从而推动对HRO BPO服务的需求。例如,根据美国的市场情报、咨询服务和资讯技术领域活动提供商国际数据公司(IDC)的报告,2022年用于云端部署(包括专用和共用环境)的运算和储存基础设施支出将达到183亿美元,年成长17.2%。此外,专用云端基础设施的支出将达到59亿美元,年增20.5%。值得注意的是,47.8%的客製化云端基础设施建构于客户本地。因此,云端基础服务的日益整合正在推动人力资源外包业务流程外包(HRO BPO)市场的成长。
员工对工作与生活平衡和灵活性的需求预计将推动人力资源外包(HRO)业务流程外包(BPO)市场的成长。工作与生活平衡和灵活性指的是员工有效管理个人和职业责任的能力,使他们能够在履行工作义务的同时,保持个人生活的健康平衡。 HRO BPO 服务提供者在促进工作与生活平衡和灵活性方面发挥关键作用,他们透过制定和实施相关政策、鼓励开放式沟通、提供培训以及将工作与生活平衡纳入绩效评估等方式来实现这一目标。例如,美国线上平台 FlexJobs Corporation 进行的 2022 年职业脉搏调查显示,在 4000 名受访者中,63% 的人更倾向于改善工作与生活平衡而非提高薪资,而只有 31% 的人会选择提高薪资。 FlexJobs Corporation 致力于为寻求灵活工作机会的专业人士提供服务。因此,员工对工作与生活平衡和灵活性的日益增长的需求正在推动 HRO BPO 市场的成长。
人力资源外包(HRO)业务流程外包(BPO)市场包括营业单位透过提供就业和员工咨询服务、员工时间管理服务及其他相关服务所获得的收入。市场价值还包括服务供应商销售的或包含在服务产品中的相关商品的价值。仅包括在企业间交易或销售给最终消费者的商品和服务。
Human Resource Outsourcing (HRO) BPO is a practice where an organization outsources its human resources functions to a third-party company. This outsourcing strategy is employed by companies to reduce costs and allow their in-house HR specialists to focus on more strategic initiatives.
The main types of HRO BPO include Professional Employer Organizations (PEOs) and Administrative Service Organizations (ASOs). A PEO, or professional employer organization, represents a full-service co-employment human resource outsourcing model. Various services within HRO BPO include Professional Outsourcing (PO), Business Process Outsourcing (BAO), Multi-Process Human Resources Outsourcing (MPHRO), and Recruitment Process Outsourcing (RPO). These services find applications in various industries such as banking, financial services and insurance (BFSI), healthcare, information technology (IT), hospitality, retail, and others.
Note that the outlook for this market is being affected by rapid changes in trade relations and tariffs globally. The report will be updated prior to delivery to reflect the latest status, including revised forecasts and quantified impact analysis. The report's Recommendations and Conclusions sections will be updated to give strategies for entities dealing with the fast-moving international environment.
The sharp rise in U.S. tariffs and the ensuing trade tensions in spring 2025 are having a significant impact on the information technology sector, especially in hardware manufacturing, data infrastructure, and software deployment. Increased duties on imported semiconductors, circuit boards, and networking equipment have driven up production and operating costs for tech companies, cloud service providers, and data centers. Firms that depend on globally sourced components for laptops, servers, and consumer electronics are grappling with extended lead times and mounting pricing pressures. At the same time, tariffs on specialized software and retaliatory actions by key international markets have disrupted global IT supply chains and dampened foreign demand for U.S.-made technologies. In response, the sector is ramping up investments in domestic chip production, broadening its supplier network, and leveraging AI-powered automation to improve resilience and manage costs more effectively.
The HRO BPO market research report is one of a series of new reports from The Business Research Company that provides HRO BPO market statistics, including HRO BPO industry global market size, regional shares, competitors with HRO BPO market share, detailed HRO BPO market segments, market trends, and opportunities, and any further data you may need to thrive in the HRO BPO industry. This HRO BPO market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenarios of the industry.
The hro bpo market size has grown steadily in recent years. It will grow from $103.79 billion in 2024 to $108.29 billion in 2025 at a compound annual growth rate (CAGR) of 4.3%. The growth in the historic period can be attributed to cost efficiency, focus on core competencies, globalization and expansion, compliance and risk management, scalability and flexibility, focus on employee experience.
The hro bpo market size is expected to see strong growth in the next few years. It will grow to $133.05 billion in 2029 at a compound annual growth rate (CAGR) of 5.3%. The growth in the forecast period can be attributed to employee well-being programs, data security and privacy concerns, strategic workforce planning, remote work support, agility in hr operations, global talent management. Major trends in the forecast period include technology integration and automation, focus on employee experience, flexible service delivery models, digital transformation, agile workforce management.
The forecast of 5.3% growth over the next five years reflects a slight reduction of 0.2% from the previous projection. This reduction is primarily due to the impact of tariffs between the US and other countries. Business process outsourcing providers dependent on remote delivery tools and collaboration platforms may see operational inefficiencies due to tariffs on software licenses and cloud infrastructure sourced internationally. The effect will also be felt more widely due to reciprocal tariffs and the negative effect on the global economy and trade due to increased trade tensions and restrictions.
The increasing adoption of cloud-based services is anticipated to drive the growth of the HRO BPO market in the future. Cloud services encompass hardware, software, or platforms hosted by external providers and made available to customers online. A cloud-based HR system is utilized to manage applicants, search resumes, generate reports, calculate payroll, track performance reviews, and store employee data. This system helps eliminate the extensive paperwork typically associated with a company's core HR functions. Consequently, the rising integration of cloud-based services is expected to elevate the demand for HRO BPO services. For instance, a report by the International Data Corporation, a US-based provider of market intelligence, advisory services, and events for the information technology sector, noted that in 2022, spending on compute and storage infrastructure for cloud deployments, including both dedicated and shared environments, rose by 17.2% year over year, reaching $18.3 billion in the first quarter of 2022. Additionally, spending on dedicated cloud infrastructure increased by 20.5% from the same quarter the previous year, totaling $5.9 billion in Q2. Notably, 47.8% of the customized cloud infrastructure was established on customer premises. Therefore, the growing integration of cloud-based services is fueling the growth of the HRO BPO market.
The rising demand for work-life balance and flexibility from employees is projected to drive the growth of the HRO BPO market. Work-life balance and flexibility involve employees' ability to effectively manage their personal and professional responsibilities, enabling them to fulfill work obligations while maintaining a healthy equilibrium in their personal lives. HRO BPO providers play a crucial role in promoting work-life balance and flexibility by developing and implementing relevant policies, encouraging open communication, providing training, and incorporating work-life balance factors into performance evaluations. For example, the 2022 Career Pulse Survey conducted by FlexJobs Corporation, a US-based online platform for professionals seeking flexible job opportunities, revealed that 63% of the 4,000 respondents preferred improved work-life balance over higher pay, while only 31% would opt for better pay instead of work-life balance. Thus, the growing demand for work-life balance and flexibility from the workforce is propelling the growth of the HRO BPO market.
Major companies in the HRO BPO market are concentrating on developing innovative solutions, such as affordable HR and payroll management, to improve operational efficiency, lower costs, and streamline HR functions. Affordable HR and payroll management involves strategies and solutions that enhance the management of human resources and payroll operations while keeping expenses to a minimum. For example, in December 2023, Namely, a US-based software firm, introduced Namely Now, a budget-friendly HR and payroll management package designed specifically for small and midsized businesses. This platform provides a comprehensive range of features, including payroll processing, benefits administration, and analytics, all available through an easy-to-use mobile app. With a quick implementation timeline of approximately three weeks and 24/7 live support, Namely Now is designed to enable businesses to efficiently streamline their HR functions.
Major companies in the HRO BPO market are concentrating on developing sophisticated HRO BPO services to achieve a competitive edge. Advanced HRO (Human Resources Outsourcing) BPO (Business Process Outsourcing) services involve innovative solutions that enhance and streamline HR functions through technology-driven processes, ensuring effective talent management, payroll, and compliance. For example, in January 2023, LiquidX Inc., a US-based provider of financial technology solutions, collaborated with Broadridge Financial Solutions, a US-based fintech company, to create InBlock TradeOps, a business process outsourcing (BPO) service. HRO BPO providers can leverage InBlock TradeOps to automate and optimize payroll processes for their clients. This service integrates Broadridge's outsourcing capabilities with LiquidX's technology, offering back and middle office solutions for the trade finance sector. As the first comprehensive solution focused on lending and investing in this credit asset class, valued in the trillions of dollars, InBlock TradeOps eliminates all operational barriers.
In March 2022, G&A Partners acquired Employer Advantage, a move that enhances G&A Partners' HR outsourcing and administrative services. The acquisition is expected to facilitate a seamless transition by retaining Employer Advantage's leadership team and entire staff. Employer Advantage is known for providing comprehensive human resource services in the United States.
Major companies operating in the HRO BPO market include Cielo Inc., International Business Machines Corporation, Mercer LLC, CGI Inc., Paychex Inc., Infosys Limited, Ceridian HCM Inc., HR Service Inc., General Outsourcing Co. Ltd., Aon PLC, Adecco Group, Automatic Data Processing Inc., Capita plc, Ultimate Kronos Group, Accenture PLC, Equifax Inc., Kronos Inc., NGA Human Resources, Randstad NV, Alight Solutions LLC, HCL Technologies Ltd., NorthgateArinso Inc., Wipro Limited, Genpact Limited, Zalaris ASA.
North America was the largest region in the HRO BPO market in 2024. The regions covered in the hro bpo market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa
The countries covered in the hro bpo market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain.
The human resource outsourcing (HRO) BPO market includes revenues earned by entities by providing hiring and employee counseling services, employee time tracking services, and other related services. The market value includes the value of related goods sold by the service provider or included within the service offering. Only goods and services traded between entities or sold to end consumers are included.
The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).
The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.
HRO BPO Global Market Report 2025 from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market.
This report focuses on hro bpo market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.
Where is the largest and fastest growing market for hro bpo ? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward, including technological disruption, regulatory shifts, and changing consumer preferences? The hro bpo market global report from the Business Research Company answers all these questions and many more.
The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market's historic and forecast market growth by geography.
The forecasts are made after considering the major factors currently impacting the market. These include the technological advancements such as AI and automation, Russia-Ukraine war, trade tariffs (government-imposed import/export duties), elevated inflation and interest rates.