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2021-2031 年北美服务台和工单软体市场报告（范围、细分、动态和竞争分析）
市场调查报告书
商品编码
1843366

2021-2031 年北美服务台和工单软体市场报告（范围、细分、动态和竞争分析）

North America Help Desk and Ticketing Software Market Report 2021-2031 by Scope, Segmentation, Dynamics, and Competitive Analysis
出版日期: | 出版商: The Insight Partners | 英文 184 Pages | 订单完成后即时交付

价格

北美服务台和票务软体市场预计将大幅成长，到 2031 年将达到约 27.7941 亿美元，高于 2023 年的 13.8558 亿美元，在此期间的年复合成长率(CAGR) 为 9.1%。

执行摘要和市场分析

北美是IT和电信、医疗保健、金融和电子商务等各行各业的中心枢纽，这些行业都高度依赖高效的客户和内部支援系统。这些行业的公司优先提升客户体验，以有效处理投诉，而服务台软体在自动化投诉解决流程中发挥至关重要的作用。美国是公认的领先科技中心，拥有硅谷和纽约市等知名地区，其发展速度超过了许多亚洲和欧洲同行。 Zendesk、Genesys、Freshworks Inc. 和 SolarWinds Worldwide, LLC 等服务台和工单软体市场的主要参与者都位于北美，他们透过持续的产品创新和发布为市场成长做出了贡献。例如，BoldDesk 在 2023 年 3 月推出了一款现代化的云端工单软体，旨在简化支援电子邮件管理、团队协作和任务自动化，从而提升客户体验。

此外，该地区的政府机构正在采用服务台解决方案。例如，iSupport Software 为疾病管制中心 (CDC) 和美国陆军等组织提供客製化的服务台解决方案，以解决公共部门面临的独特挑战，包括预算限制和监管监督。

市场区隔分析

北美服务台和票务软体市场可以根据组件、行业垂直度、部署方法和组织规模进行细分：

  • 组件：市场分为软体和服务，其中软体在 2023 年将占据更大的市场份额。
  • 行业垂直：主要行业包括零售、政府、製造、医疗保健、酒店、I​​ 和电信，其中 IT 和电信占据市场份额的首位。
  • 部署：市场分为基于云端的解决方案和内部部署的解决方案，其中基于云端的选项在 2023 年占主导地位。
  • 组织规模：市场分为中小型企业和大型企业，其中大型企业占有相当大的份额。

市场展望

新冠疫情加速了远距办公的普及，促使许多企业将营运数位化。这种转变提高了远距员工的工作效率，促使企业即使在疫情结束后也持续维持远距办公模式。调查显示，绝大多数远距工作者更倾向于这种模式，97% 的人表示希望至少在部分时间继续远距办公。

随着远距办公日益普及，对帮助台和工单系统的需求也日益增长，以有效地支援分散式团队。这些系统促进了技术人员之间的协作，并能够更快地解决使用者请求。例如，Zendesk 报告称，2021 年平均工单量增加了 16%，凸显了人们对帮助台软体的日益依赖。此外，Hubspot 的一项调查显示，2021 年帮助台软体的使用率与前一年相比增加了 11 个百分点。

为了满足企业适应远距办公的需求，服务台市场的公司正在推出创新解决方案。 2021年2月，HappyFox, Inc. 推出了 HappyFox Assist AI 解决方案，让 IT 和人力资源团队能够自动回应重复性询问。这款 AI 驱动的产品与 Slack 等平台以及各种工单系统无缝集成，使其成为在混合工作环境中运作的组织的理想选择。

国家洞察

北美服务台和工单软体市场涵盖美国、加拿大和墨西哥，其中美国在2023年占据最大市场份额。美国在采用先进的服务台解决方案方面处于领先地位，拥有Genesys、Zendesk和SolarWinds Worldwide LLC等主要市场参与者。许多公司提供全通路系统以提升客户服务。根据Zendesk的《2020年客户体验趋势报告》，糟糕的客户体验已导致82%的客户停止与公司合作，推动了各行各业对服务台软体的采用。

公司简介

北美服务台和工单软体市场的主要参与者包括 Zendesk Inc.、Genesys、Zoho Corp Pvt Ltd、Freshworks Inc.、SolarWinds Worldwide LLC 和 ServiceNow Inc. 等。这些公司正在采取扩张、产品创新和併购等策略，以增强产品服务并提高市场占有率。

目录

第一章：简介

第二章：执行摘要

  • 关键见解
  • 市场吸引力

第三章：研究方法

  • 二次研究
  • 初步研究
    • 假设表述：
    • 宏观经济因素分析：
    • 显影基数：
    • 数据三角测量：
    • 国家级资料：

第四章：北美服务台与工单软体市场格局

  • 概述
  • PEST分析
  • 生态系分析
  • 价值链中的供应商列表

第五章：北美服务台与票务软体市场－关键市场动态

  • 市场驱动因素
    • 全通路软体的优势
    • 强调远距工作整合
    • 越来越多地采用基于云端的解决方案
  • 市场限制
    • 相容性问题和对熟练劳动力的需求导致营运成本高昂
  • 市场机会
    • 服务台和工单软体的进步
    • 政府重点扶持中小企业
  • 趋势
    • 自助服务门户
  • 驱动因素和限制因素的影响：

第六章：北美服务台与工单软体市场分析

  • 2021-2031 年北美服务台及票务软体市场收入
  • 北美服务台和票务软体市场预测分析

第七章：北美服务台和票务软体市场分析 - 按组件

  • 软体
  • 服务

第 8 章：北美服务台和票务软体市场分析 - 按行业垂直

  • 零售
  • 政府
  • 製造业
  • 卫生保健
  • 饭店业
  • IT和电信
  • 其他的

第九章：北美服务台和工单软体市场分析 - 按部署

  • 基于云端
  • 本地部署

第 10 章：北美服务台和票务软体市场分析 - 按组织规模

  • 中小企业
  • 大型企业

第 11 章：北美服务台和票务软体市场 - 国家分析

  • 北美洲
    • 美国
    • 加拿大
    • 墨西哥

第 12 章：竞争格局

  • 关键参与者的热图分析
  • 公司定位与集中度

第十三章：产业格局

  • 概述
  • 市场倡议
  • 产品开发
  • 併购

第 14 章：公司简介

  • Zendesk Inc
  • Genesys
  • Freshworks Inc
  • SysAid
  • Salesforce Inc
  • Exotel Techcom Pvt Ltd
  • clickdesk.com
  • ProProfs
  • InvGate
  • Desku Inc
  • Hiver
  • Intercom
  • Atera Networks Ltd.
  • Zoho Corp Pvt Ltd
  • TEXT S.A.
  • SolarWinds Worldwiden LLC
  • Atlassian Corp
  • ServiceNow Inc
  • JPK Software Solutions Pvt. Ltd.
  • OTRS AG
  • Rother OSS GmbH
  • Znuny GmbH
  • Help Scout PBC

第 15 章：附录

Product Code: BMIRE00031994

The North American help desk and ticketing software market is projected to grow significantly, reaching approximately $2,779.41 million by 2031, up from $1,385.58 million in 2023, reflecting a compound annual growth rate (CAGR) of 9.1% during this period.

Executive Summary and Market Analysis

North America stands as a central hub for various industries, including IT & Telecom, healthcare, finance, and e-commerce, all of which depend heavily on effective customer and internal support systems. Companies in these sectors prioritize enhancing customer experience to address grievances efficiently, and help desk software plays a crucial role in automating the complaint resolution process. The United States, recognized as a leading tech hub, boasts prominent areas like Silicon Valley and New York City, which outpace many Asian and European counterparts. Major players in the help desk and ticketing software market, such as Zendesk, Genesys, Freshworks Inc., and SolarWinds Worldwide, LLC, are based in North America, contributing to the market's growth through continuous product innovation and launches. For instance, in March 2023, BoldDesk introduced a modern cloud-based ticketing software designed to streamline support email management, team collaboration, and task automation, thereby enhancing customer experience.

Additionally, government agencies in the region are adopting help desk solutions. iSupport Software, for example, provides tailored help desk solutions for organizations like the Centers for Disease Control (CDC) and the US Army, addressing the unique challenges faced by the public sector, including budget constraints and regulatory oversight.

Market Segmentation Analysis

The North American help desk and ticketing software market can be segmented based on components, industry verticals, deployment methods, and organization sizes:

  • Components: The market is divided into software and services, with software holding a larger market share in 2023.
  • Industry Verticals: Key sectors include retail, government, manufacturing, healthcare, hospitality, IT and telecom, with IT and telecom leading the market share.
  • Deployment: The market is categorized into cloud-based and on-premises solutions, with cloud-based options dominating in 2023.
  • Organization Size: The market is segmented into small & medium enterprises and large enterprises, with large enterprises holding a significant share.

Market Outlook

The COVID-19 pandemic accelerated the adoption of remote work, leading many businesses to digitize their operations. This shift has resulted in increased productivity among remote employees, prompting companies to maintain remote work practices even post-pandemic. Surveys indicate that a vast majority of remote workers prefer this model, with 97% expressing a desire to continue working remotely at least part-time.

As remote work becomes more common, the demand for help desk and ticketing systems is rising to support distributed teams effectively. These systems facilitate collaboration among technicians and enable quicker resolution of user requests. For instance, Zendesk reported a 16% increase in average ticket volume in 2021, highlighting the growing reliance on help desk software. Furthermore, a Hubspot survey indicated an 11-point increase in the use of help desk software in 2021 compared to the previous year.

To meet the needs of businesses adapting to remote work, companies in the help desk market are launching innovative solutions. In February 2021, HappyFox, Inc. introduced the HappyFox Assist AI solution, which empowers IT and HR teams to automate responses to repetitive inquiries. This AI-driven product integrates seamlessly with platforms like Slack and various ticketing systems, making it ideal for organizations operating in hybrid work environments.

Country Insights

The North American help desk and ticketing software market includes the US, Canada, and Mexico, with the US holding the largest market share in 2023. The US is at the forefront of adopting advanced help desk solutions, housing major market players such as Genesys, Zendesk, and SolarWinds Worldwide LLC. Many of these companies offer omnichannel systems to enhance customer service. According to Zendesk's Customer Experience Trends Report 2020, poor customer experience has led 82% of customers to stop doing business with a company, driving the adoption of help desk software across various sectors.

Company Profiles

Key players in the North American help desk and ticketing software market include Zendesk Inc., Genesys, Zoho Corp Pvt Ltd, Freshworks Inc., SolarWinds Worldwide LLC, and ServiceNow Inc., among others. These companies are pursuing strategies such as expansion, product innovation, and mergers and acquisitions to enhance their offerings and increase market share.

Table Of Contents

1. Introduction

  • 1.1 Report Guidance
  • 1.2 Market Segmentation

2. Executive Summary

  • 2.1 Key Insights
  • 2.2 Market Attractiveness

3. Research Methodology

  • 3.1 Secondary Research
  • 3.2 Primary Research
    • 3.2.1 Hypothesis formulation:
    • 3.2.2 Macroeconomic factor analysis:
    • 3.2.3 Developing base number:
    • 3.2.4 Data Triangulation:
    • 3.2.5 Country-level data:

4. North America Help Desk and Ticketing Software Market Landscape

  • 4.1 Overview
  • 4.2 PEST Analysis
  • 4.3 Ecosystem Analysis
  • 4.4 List of Vendors in the Value Chain

5. North America Help Desk and Ticketing Software Market - Key Market Dynamics

  • 5.1 Market Drivers
    • 5.1.1 Benefits of Omnichannel Software
    • 5.1.2 Emphasis on Remote Work Integration
    • 5.1.3 Increasing Adoption of Cloud-Based Solutions
  • 5.2 Market Restraints
    • 5.2.1 High Operating Costs due to Compatibility Issues and Need for Skilled Workforce
  • 5.3 Market Opportunities
    • 5.3.1 Advancements in Help Desk and Ticketing Software
    • 5.3.2 Government Focus on Promoting SMEs
  • 5.4 Trends
    • 5.4.1 Self-Service Portal
  • 5.5 Impact of Drivers and Restraints:

6. Help Desk and Ticketing Software Market - North America Analysis

  • 6.1 North America Help Desk and Ticketing Software Market Revenue (US$ Million), 2021-2031
  • 6.2 North America Help Desk and Ticketing Software Market Forecast Analysis

7. North America Help Desk and Ticketing Software Market Analysis - by Component

  • 7.1 Software
    • 7.1.1 Overview
    • 7.1.2 Software: North America Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)
  • 7.2 Services
    • 7.2.1 Overview
    • 7.2.2 Services: North America Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)

8. North America Help Desk and Ticketing Software Market Analysis - by Industry Vertical

  • 8.1 Retail
    • 8.1.1 Overview
    • 8.1.2 Retail: North America Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)
  • 8.2 Government
    • 8.2.1 Overview
    • 8.2.2 Government: North America Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)
  • 8.3 Manufacturing
    • 8.3.1 Overview
    • 8.3.2 Manufacturing: North America Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)
  • 8.4 Healthcare
    • 8.4.1 Overview
    • 8.4.2 Healthcare: North America Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)
  • 8.5 Hospitality
    • 8.5.1 Overview
    • 8.5.2 Hospitality: North America Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)
  • 8.6 IT and Telecom
    • 8.6.1 Overview
    • 8.6.2 IT and Telecom: North America Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)
  • 8.7 Others
    • 8.7.1 Overview
    • 8.7.2 Others: North America Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)

9. North America Help Desk and Ticketing Software Market Analysis - by Deployment

  • 9.1 Cloud-Based
    • 9.1.1 Overview
    • 9.1.2 Cloud-Based: North America Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)
  • 9.2 On-Premise
    • 9.2.1 Overview
    • 9.2.2 On-Premise: North America Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)

10. North America Help Desk and Ticketing Software Market Analysis - by Organization Size

  • 10.1 Small and Medium Enterprises
    • 10.1.1 Overview
    • 10.1.2 Small and Medium Enterprises: North America Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)
  • 10.2 Large Enterprises
    • 10.2.1 Overview
    • 10.2.2 Large Enterprises: North America Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)

11. North America Help Desk and Ticketing Software Market - Country Analysis

  • 11.1 North America
    • 11.1.1 North America Help Desk and Ticketing Software Market Overview
    • 11.1.2 North America Help Desk and Ticketing Software Market - Revenue and Forecast Analysis - by Country
      • 11.1.2.1 North America Help Desk and Ticketing Software Market - Revenue and Forecast Analysis - by Country
      • 11.1.2.2 United States: North America Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)
        • 11.1.2.2.1 United States: North America Help Desk and Ticketing Software Market Share - by Component
        • 11.1.2.2.2 United States: North America Help Desk and Ticketing Software Market Share - by Industry Vertical
        • 11.1.2.2.3 United States: North America Help Desk and Ticketing Software Market Share - by Deployment
        • 11.1.2.2.4 United States: North America Help Desk and Ticketing Software Market Share - by Organization Size
      • 11.1.2.3 Canada: North America Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)
        • 11.1.2.3.1 Canada: North America Help Desk and Ticketing Software Market Share - by Component
        • 11.1.2.3.2 Canada: North America Help Desk and Ticketing Software Market Share - by Industry Vertical
        • 11.1.2.3.3 Canada: North America Help Desk and Ticketing Software Market Share - by Deployment
        • 11.1.2.3.4 Canada: North America Help Desk and Ticketing Software Market Share - by Organization Size
      • 11.1.2.4 Mexico: North America Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)
        • 11.1.2.4.1 Mexico: North America Help Desk and Ticketing Software Market Share - by Component
        • 11.1.2.4.2 Mexico: North America Help Desk and Ticketing Software Market Share - by Industry Vertical
        • 11.1.2.4.3 Mexico: North America Help Desk and Ticketing Software Market Share - by Deployment
        • 11.1.2.4.4 Mexico: North America Help Desk and Ticketing Software Market Share - by Organization Size

12. Competitive Landscape

  • 12.1 Heat Map Analysis by Key Players
  • 12.2 Company Positioning and Concentration

13. Industry Landscape

  • 13.1 Overview
  • 13.2 Market Initiative
  • 13.3 Product Development
  • 13.4 Mergers & Acquisitions

14. Company Profiles

  • 14.1 Zendesk Inc
    • 14.1.1 Key Facts
    • 14.1.2 Business Description
    • 14.1.3 Products and Services
    • 14.1.4 Financial Overview
    • 14.1.5 SWOT Analysis
    • 14.1.6 Key Developments
  • 14.2 Genesys
    • 14.2.1 Key Facts
    • 14.2.2 Business Description
    • 14.2.3 Products and Services
    • 14.2.4 Financial Overview
    • 14.2.5 SWOT Analysis
    • 14.2.6 Key Developments
  • 14.3 Freshworks Inc
    • 14.3.1 Key Facts
    • 14.3.2 Business Description
    • 14.3.3 Products and Services
    • 14.3.4 Financial Overview
    • 14.3.5 SWOT Analysis
    • 14.3.6 Key Developments
  • 14.4 SysAid
    • 14.4.1 Key Facts
    • 14.4.2 Business Description
    • 14.4.3 Products and Services
    • 14.4.4 Financial Overview
    • 14.4.5 SWOT Analysis
    • 14.4.6 Key Developments
  • 14.5 Salesforce Inc
    • 14.5.1 Key Facts
    • 14.5.2 Business Description
    • 14.5.3 Products and Services
    • 14.5.4 Financial Overview
    • 14.5.5 SWOT Analysis
    • 14.5.6 Key Developments
  • 14.6 Exotel Techcom Pvt Ltd
    • 14.6.1 Key Facts
    • 14.6.2 Business Description
    • 14.6.3 Products and Services
    • 14.6.4 Financial Overview
    • 14.6.5 SWOT Analysis
    • 14.6.6 Key Developments
  • 14.7 clickdesk.com
    • 14.7.1 Key Facts
    • 14.7.2 Business Description
    • 14.7.3 Products and Services
    • 14.7.4 Financial Overview
    • 14.7.5 SWOT Analysis
    • 14.7.6 Key Developments
  • 14.8 ProProfs
    • 14.8.1 Key Facts
    • 14.8.2 Business Description
    • 14.8.3 Products and Services
    • 14.8.4 Financial Overview
    • 14.8.5 SWOT Analysis
    • 14.8.6 Key Developments
  • 14.9 InvGate
    • 14.9.1 Key Facts
    • 14.9.2 Business Description
    • 14.9.3 Products and Services
    • 14.9.4 Financial Overview
    • 14.9.5 SWOT Analysis
    • 14.9.6 Key Developments
  • 14.10 Desku Inc
    • 14.10.1 Key Facts
    • 14.10.2 Business Description
    • 14.10.3 Products and Services
    • 14.10.4 Financial Overview
    • 14.10.5 SWOT Analysis
    • 14.10.6 Key Developments
  • 14.11 Hiver
    • 14.11.1 Key Facts
    • 14.11.2 Business Description
    • 14.11.3 Products and Services
    • 14.11.4 Financial Overview
    • 14.11.5 SWOT Analysis
    • 14.11.6 Key Developments
  • 14.12 Intercom
    • 14.12.1 Key Facts
    • 14.12.2 Business Description
    • 14.12.3 Products and Services
    • 14.12.4 Financial Overview
    • 14.12.5 SWOT Analysis
    • 14.12.6 Key Developments
  • 14.13 Atera Networks Ltd.
    • 14.13.1 Key Facts
    • 14.13.2 Business Description
    • 14.13.3 Products and Services
    • 14.13.4 Financial Overview
    • 14.13.5 SWOT Analysis
    • 14.13.6 Key Developments
  • 14.14 Zoho Corp Pvt Ltd
    • 14.14.1 Key Facts
    • 14.14.2 Business Description
    • 14.14.3 Products and Services
    • 14.14.4 Financial Overview
    • 14.14.5 SWOT Analysis
    • 14.14.6 Key Developments
  • 14.15 TEXT S.A.
    • 14.15.1 Key Facts
    • 14.15.2 Business Description
    • 14.15.3 Products and Services
    • 14.15.4 Financial Overview
    • 14.15.5 SWOT Analysis
    • 14.15.6 Key Developments
  • 14.16 SolarWinds Worldwiden LLC
    • 14.16.1 Key Facts
    • 14.16.2 Business Description
    • 14.16.3 Products and Services
    • 14.16.4 Financial Overview
    • 14.16.5 SWOT Analysis
    • 14.16.6 Key Developments
  • 14.17 Atlassian Corp
    • 14.17.1 Key Facts
    • 14.17.2 Business Description
    • 14.17.3 Products and Services
    • 14.17.4 Financial Overview
    • 14.17.5 SWOT Analysis
    • 14.17.6 Key Developments
  • 14.18 ServiceNow Inc
    • 14.18.1 Key Facts
    • 14.18.2 Business Description
    • 14.18.3 Products and Services
    • 14.18.4 Financial Overview
    • 14.18.5 SWOT Analysis
    • 14.18.6 Key Developments
  • 14.19 JPK Software Solutions Pvt. Ltd.
    • 14.19.1 Key Facts
    • 14.19.2 Business Description
    • 14.19.3 Products and Services
    • 14.19.4 Financial Overview
    • 14.19.5 SWOT Analysis
    • 14.19.6 Key Developments
  • 14.20 OTRS AG
    • 14.20.1 Key Facts
    • 14.20.2 Business Description
    • 14.20.3 Products and Services
    • 14.20.4 Financial Overview
    • 14.20.5 SWOT Analysis
    • 14.20.6 Key Developments
  • 14.21 Rother OSS GmbH
    • 14.21.1 Key Facts
    • 14.21.2 Business Description
    • 14.21.3 Products and Services
    • 14.21.4 Financial Overview
    • 14.21.5 SWOT Analysis
    • 14.21.6 Key Developments
  • 14.22 Znuny GmbH
    • 14.22.1 Key Facts
    • 14.22.2 Business Description
    • 14.22.3 Products and Services
    • 14.22.4 Financial Overview
    • 14.22.5 SWOT Analysis
    • 14.22.6 Key Developments
  • 14.23 Help Scout PBC
    • 14.23.1 Key Facts
    • 14.23.2 Business Description
    • 14.23.3 Products and Services
    • 14.23.4 Financial Overview
    • 14.23.5 SWOT Analysis
    • 14.23.6 Key Developments

15. Appendix

  • 15.1 About Us
  • 15.2 List of Abbreviations

List Of Tables

  • Table 1. North America Help Desk and Ticketing Software Market Segmentation
  • Table 2. List of Vendors
  • Table 3. North America Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)
  • Table 4. North America Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million) - by Component
  • Table 5. North America Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million) - by Industry Vertical
  • Table 6. North America Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million) - by Deployment
  • Table 7. North America Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million) - by Organization Size
  • Table 8. North America Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million) - by Country
  • Table 9. United States: North America Help Desk and Ticketing Software Market - Revenue and Forecast, 2021 - 2031(US$ Million) - by Component
  • Table 10. United States: North America Help Desk and Ticketing Software Market - Revenue and Forecast, 2021 - 2031(US$ Million) - by Industry Vertical
  • Table 11. United States: North America Help Desk and Ticketing Software Market - Revenue and Forecast, 2021 - 2031(US$ Million) - by Deployment
  • Table 12. United States: North America Help Desk and Ticketing Software Market - Revenue and Forecast, 2021 - 2031(US$ Million) - by Organization Size
  • Table 13. Canada: North America Help Desk and Ticketing Software Market - Revenue and Forecast, 2021 - 2031(US$ Million) - by Component
  • Table 14. Canada: North America Help Desk and Ticketing Software Market - Revenue and Forecast, 2021 - 2031(US$ Million) - by Industry Vertical
  • Table 15. Canada: North America Help Desk and Ticketing Software Market - Revenue and Forecast, 2021 - 2031(US$ Million) - by Deployment
  • Table 16. Canada: North America Help Desk and Ticketing Software Market - Revenue and Forecast, 2021 - 2031(US$ Million) - by Organization Size
  • Table 17. Mexico: North America Help Desk and Ticketing Software Market - Revenue and Forecast, 2021 - 2031(US$ Million) - by Component
  • Table 18. Mexico: North America Help Desk and Ticketing Software Market - Revenue and Forecast, 2021 - 2031(US$ Million) - by Industry Vertical
  • Table 19. Mexico: North America Help Desk and Ticketing Software Market - Revenue and Forecast, 2021 - 2031(US$ Million) - by Deployment
  • Table 20. Mexico: North America Help Desk and Ticketing Software Market - Revenue and Forecast, 2021 - 2031(US$ Million) - by Organization Size
  • Table 21. List of Abbreviations

List Of Figures

  • Figure 1. North America Help Desk and Ticketing Software Market Segmentation - Country
  • Figure 2. PEST Analysis
  • Figure 3. North America Help Desk and Ticketing Software Market - Key Market Dynamics
  • Figure 4. Impact Analysis of Drivers and Restraints
  • Figure 5. North America Help Desk and Ticketing Software Market Revenue (US$ Million), 2021-2031
  • Figure 6. North America Help Desk and Ticketing Software Market Share (%) - by Component (2023 and 2031)
  • Figure 7. Software: North America Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)
  • Figure 8. Services: North America Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)
  • Figure 9. North America Help Desk and Ticketing Software Market Share (%) - by Industry Vertical (2023 and 2031)
  • Figure 10. Retail: North America Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)
  • Figure 11. Government: North America Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)
  • Figure 12. Manufacturing: North America Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)
  • Figure 13. Healthcare: North America Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)
  • Figure 14. Hospitality: North America Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)
  • Figure 15. IT and Telecom: North America Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)
  • Figure 16. Others: North America Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)
  • Figure 17. North America Help Desk and Ticketing Software Market Share (%) - by Deployment (2023 and 2031)
  • Figure 18. Cloud-Based: North America Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)
  • Figure 19. On-Premise: North America Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)
  • Figure 20. North America Help Desk and Ticketing Software Market Share (%) - by Organization Size (2023 and 2031)
  • Figure 21. Small and Medium Enterprises: North America Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)
  • Figure 22. Large Enterprises: North America Help Desk and Ticketing Software Market - Revenue and Forecast, 2021-2031 (US$ Million)
  • Figure 23. North America Help Desk and Ticketing Software Market Breakdown, by Key Countries, 2023 and 2031 (%)
  • Figure 24. United States: North America Help Desk and Ticketing Software Market - Revenue and Forecast, 2021- 2031 (US$ Million)
  • Figure 25. Canada: North America Help Desk and Ticketing Software Market - Revenue and Forecast, 2021- 2031 (US$ Million)
  • Figure 26. Mexico: North America Help Desk and Ticketing Software Market - Revenue and Forecast, 2021- 2031 (US$ Million)
  • Figure 27. Heat Map Analysis by Key Players
  • Figure 28. Company Positioning and Concentration