查看购物车
  • Traditional Chinese
  • English
  • Japanese
  • Korean
聊天机器人市场 - 2018-2028F 全球产业规模、份额、趋势、机会和预测，按类型、按应用、产品、组织规模、垂直、地区、竞争细分
市场调查报告书
商品编码
1354788

聊天机器人市场 - 2018-2028F 全球产业规模、份额、趋势、机会和预测，按类型、按应用、产品、组织规模、垂直、地区、竞争细分

Chatbot Market - Global Industry Size, Share, Trends, Opportunity, and Forecast, 2018-2028F Segmented By Type, By Application, By Product, By Organization Size, By Vertical, By Region, Competition
出版日期: | 出版商: TechSci Research | 英文 170 Pages | 商品交期: 2-3个工作天内

价格

We offer 8 hour analyst time for an additional research. Please contact us for the details.

简介目录

由于许多企业越来越多地采用客户服务活动以降低营运成本，预计全球聊天机器人市场将在预测期内激增。聊天机器人是利用人工智慧（AI）技术规则开发的互动式应用程式。它被编程为透过文字对话互动过程与人类进行交互，并与各种讯息服务相结合，从而为多个领域的用户提供帮助。人工智慧和机器学习技术的众多进步预计将提高聊天机器人的功能。预计这将在预测期内推动市场成长。

透过聊天机器人增加支付正在推动市场成长

市场概况
预测期 2024-2028
2022 年市场规模 38亿美元
2028 年市场规模 130.9亿美元
2023-2028 年复合年增长率 22.6%
成长最快的细分市场 服务
最大的市场 北美洲

支付网关是全球聊天机器人市场成长的主要趋势。包括 PayPal 在内的多家支付服务商已于 2020 年将聊天机器人纳入其支付网关和数位钱包中。随着现代化的不断发展，聊天机器人的应用程式不再仅限于客户服务。智慧聊天机器人将引导他们完成整个过程，直到最终付款。

语音机器人的日益普及正在推动市场成长

对话式人工智慧 (AI) 的进步以及语音驱动搜寻的使用将在未来几年以惊人的速度推动市场发展。语音机器人技术是下一代技术，基本上透过先进的人工智慧技术进行操作。大多数消费者喜欢基于语音克隆的介面，而不是在讯息平台上基于文字的介面。使用对话机器人透过语音和文字帮助消费者的趋势正在兴起。在教育、旅游和保险领域，语音机器人有望提高聊天机器人的采用率，并提供无缝的使用者体验。

对情绪智商机器人的需求不断增长正在刺激市场成长

随着更新的、突破性的技术的出现，对高情商机器人的需求不断增长，正慢慢成为聊天机器人的趋势。例如，脸部特征侦测人工智慧软体可以侦测一个人的感受。此外，具有情绪智商的聊天机器人可以透过分析简讯行为模式来了解使用者的情绪。此技术分析大写字母、标点符号和语音命令来预测多种情绪。具有软技能的对话式人工智慧有望进一步人性化业务和客户互动。

透过 NLP 支援的聊天机器人扩展客户服务体验正在推动市场成长

由自然语言处理 (NLP) 驱动的聊天机器人技术对于拥有卓越客户服务体验的企业来说是开创性的。该技术可以根据过去与客户的对话进行技术分析，找出使用者的意图并产生相应的回应，从而提供准确的回应。例如，苏格兰皇家银行 (RBS) 已经采用了 NLP 支援的聊天机器人来增强其客户体验。随着城市化进程的不断加快，组织需要对情绪进行高阶监控，而组织也正在采用基于 NLP 的聊天机器人来改善对话。

人性化的聊天机器人趋势正在推动市场成长

新兴的聊天机器人趋势之一是具有人性化的机器人。当客户输入查询时，聊天机器人使用人工智慧来建议选项。聊天机器人在模仿人类对话方面变得越来越复杂。该技术的先进之处在于它可以识别查询背后的正确意图，并透过从互动中学习来提供对该查询的准确回应。聊天机器人开始捕捉使用者行为模式。因此，聊天机器人对于高影响力的对话变得不可或缺，这反过来又有望推动全球聊天机器人市场的发展。

可用的定制

根据给定的市场资料，TechSci Research 可根据公司的具体需求提供客製化服务。该报告可以使用以下自订选项：

公司资讯

  • 其他市场参与者（最多五个）的详细分析和概况分析。

目录

第 1 章：服务概述

第 2 章：研究方法

第 3 章：COVID-19 对全球聊天机器人市场的影响

第 4 章：执行摘要

第 5 章：客户之声

第 6 章：全球聊天机器人市场展望

  • 市场规模及预测
    • 按价值
  • 市占率及预测
    • 按类型（独立、基于 Web、基于 Messenger）
    • 按应用（服务、社群媒体、付款、行销、其他）
    • 副产品（人工智慧、人类智慧）
    • 依组织规模（中小企业 (SME)、大型企业）
    • 按行业分类（医疗保健、零售、银行金融服务和保险 (BFSI)、媒体和娱乐、旅游、电子商务、其他）
    • 按地区
  • 按公司划分 (2022)
  • 市场地图

第 7 章：北美聊天机器人市场展望

  • 市场规模及预测
    • 按价值
  • 市占率及预测
    • 按类型
    • 按应用
    • 按产品分类
    • 按组织规模
    • 按垂直方向
    • 按国家/地区
  • 北美：国家分析
    • 美国
    • 加拿大
    • 墨西哥

第 8 章：亚太地区聊天机器人市场展望

  • 市场规模及预测
    • 按价值
  • 市占率及预测
    • 按类型
    • 按应用
    • 按产品分类
    • 按组织规模
    • 按垂直方向
    • 按国家/地区
  • 亚太地区：国家分析
    • 中国
    • 日本
    • 韩国
    • 印度
    • 澳洲

第 9 章：欧洲聊天机器人市场展望

  • 市场规模及预测
    • 按价值
  • 市占率及预测
    • 按类型
    • 按应用
    • 按产品分类
    • 按组织规模
    • 按垂直方向
    • 按国家/地区
  • 欧洲：国家分析
    • 德国
    • 英国
    • 法国
    • 义大利
    • 西班牙

第 10 章：南美洲聊天机器人市场展望

  • 市场规模及预测
    • 按价值
  • 市占率及预测
    • 按类型
    • 按应用
    • 按产品分类
    • 按组织规模
    • 按垂直方向
    • 按国家/地区
  • 南美洲：国家分析
    • 巴西
    • 阿根廷
    • 哥伦比亚

第 11 章：中东和非洲聊天机器人市场展望

  • 市场规模及预测
    • 按价值
  • 市占率及预测
    • 按类型
    • 按应用
    • 按产品分类
    • 按组织规模
    • 按垂直方向
    • 按国家/地区
  • 中东和非洲：国家分析
    • 以色列
    • 土耳其
    • 阿联酋
    • 沙乌地阿拉伯

第 12 章：市场动态

  • 司机
    • 即时通讯平台的兴起
    • 改善客户服务
    • 越来越多地使用聊天机器人进行广告和促销
  • 挑战
    • 企业之间缺乏了解
    • 对安全和隐私的担忧

第 13 章：市场趋势与发展

  • 透过聊天机器人增加付款
  • 语音机器人越来越受欢迎
  • 对高情商机器人的需求不断增长
  • 透过 NLP 支援的聊天机器人扩展客户服务体验
  • 人性化聊天机器人的趋势

第 14 章：公司简介

  • 亚马逊网路服务公司
    • Business Overview
    • Key Revenue (If Available)
    • Recent Developments
    • Key Personnel
    • Key Product/Service Offered
  • 人工解决方案
    • Business Overview
    • Key Revenue (If Available)
    • Recent Developments
    • Key Personnel
    • Key Product/Service Offered
  • 艾沃
    • Business Overview
    • Key Revenue (If Available)
    • Recent Developments
    • Key Personnel
    • Key Product/Service Offered
  • 创意虚拟有限公司
    • Business Overview
    • Key Revenue (If Available)
    • Recent Developments
    • Key Personnel
    • Key Product/Service Offered
  • 易嘉公司
    • Business Overview
    • Key Revenue (If Available)
    • Recent Developments
    • Key Personnel
    • Key Product/Service Offered
  • 因本塔控股公司
    • Business Overview
    • Key Revenue (If Available)
    • Recent Developments
    • Key Personnel
    • Key Product/Service Offered
  • IBM公司
    • Business Overview
    • Key Revenue (If Available)
    • Recent Developments
    • Key Personnel
    • Key Product/Service Offered
  • 谷歌有限责任公司
    • Business Overview
    • Key Revenue (If Available)
    • Recent Developments
    • Key Personnel
    • Key Product/Service Offered
  • 海普科技有限公司
    • Business Overview
    • Key Revenue (If Available)
    • Recent Developments
    • Key Personnel
    • Key Product/Service Offered
  • 微软公司
    • Business Overview
    • Key Revenue (If Available)
    • Recent Developments
    • Key Personnel
    • Key Product/Service Offered

第 15 章：策略建议

第 16 章：关于我们与免责声明

（註：公司名单可依客户要求客製化。）

简介目录
Product Code: 14720

Global chatbot market is predicted to proliferate during the forecast period due to the growing adoption of customer service activities among numerous enterprises in order to decrease the operating costs. The chatbot is an interactive application developed using rules of artificial intelligence (AI) technology. It is programmed to interact with humans through the textual conversation interaction process and is incorporated with various messaging services, thereby aiding users in multiple sectors. Numerous advancements in artificial intelligence and machine learning technologies are expected to improve the capabilities of chatbots. This is expected to drive market growth over the forecast period.

In the historical years, the chatbot market has grown significantly. The increased need for providing 24x7 customer service and lowering operational costs by assigning jobs to the chatbot system, as well as the rise in consumer demand for self-service operations, has resulted in increased service demand. This can be attributed to people's growing preference for messaging apps over social networking sites. Chatbots designed for integration with messaging apps are also expected to be in high demand in the future. Furthermore, as businesses automate their sales and customer service, chatbots are gaining popularity. Chatbots enable organisations to provide timely services at lower costs. According to Global Statistics, 23% of customer service companies currently use AI chatbots, and 80% of people have interacted with a chatbot at some point.

Increasing Payments via Chatbots is Fueling the Market Growth

Market Overview
Forecast Period2024-2028
Market Size 2022USD 3.8 Billion
Market Size 2028USD 13.09 Billion
CAGR 2023-202822.6%
Fastest Growing SegmentService
Largest MarketNorth America

The payment gateways are the major trend for the growth of the chatbot market globally. Several payment services, including PayPal, have incorporated chatbots in their payment gateways and digital wallets in 2020. With the growing modernization, the application of chatbots is no longer limited to just customer service. The intelligent chatbot would walk them through the process until the final payment.

Growing Popularity of Voice Bots is Driving the Market Growth

The advancement in the conversational artificial intelligence (AI) with the usage of voice-driven search is propelling the market at a drastic rate for the upcoming years. Voice bot technology is the next generation technology which basically operates through advanced AI technology. Most of the consumers prefer voice cloning based interfaces over text-based interfaces on messaging platforms. The trend of using conversational bots to assist consumers over voice and text is rising. In education, travel, and insurance sectors, voice bots are expected to grow the adoption of chatbots with a seamless user experience.

Rising Demand for Emotionally Intelligent Bots is Stimulating the Market Growth

The rising demand for emotionally intelligent bots is slowly becoming a chatbot trend with newer, groundbreaking technology. For instance, facial feature detection AI software can detect a person's feelings. Additionally, chatbots with emotional intelligence can figure out the moods of the user by analyzing the patterns of the texting behavior. The technology analyses capitalization, punctuation, and the voice commands to predict several emotions. Conversational AI with soft skills is expected to further humanize business and customer interactions.

Expanding Customer Service Experience via NLP-Powered Chatbots is Pushing the Market Growth

Chatbot technology driven by natural language processing (NLP) is groundbreaking for businesses with excellent customer service experiences. The technology can figure out the user's intent and generate responses accordingly from the technology analyses from past conversations with the customer to provide accurate responses. For instance, the Royal Bank of Scotland (RBS) has already incorporated NLP-powered chatbots to enhance its customer experience. With the rising urbanization, the need for advanced monitoring of emotions is needed for organizations which in turn is adopting NLP-based chatbots to improve conversations.

Trend of Chatbots with a Human Touch is Driving the Market Growth

One of the emergent chatbot trends is bots with a human touch. Chatbots use artificial intelligence to suggest options when customers type in their inquiries. Chatbots are becoming increasingly sophisticated in terms of mimicking human conversation. The technology is advanced in such a manner that it identifies the right intent behind a query and provides an accurate response to that query by learning from interactions. Chatbots are beginning to pick up patterns in user behavior. Thus, chatbots are becoming indispensable for high-impact conversations, which in turn is expected to drive the chatbot market globally.

Market Segmentation

On the basis of type, the market is segmented into standalone, web-based and messenger-based. On the basis of application, the market is segmented into service, social media, payments, marketing, and others. On the basis of product, the market is further bifurcated into artificial intelligence and human intelligence. Based on organization size, the market is segmented into small & medium enterprises (SMEs) and large enterprises. On the basis of vertical, the market is further split into healthcare, retail, Banking Financial Services & Insurance (BFSI), media & entertainment, travel & tourism, e-commerce, and others. The market analysis also studies the regional segmentation to devise regional market segmentation, divided among North America, Europe, Asia-Pacific, South America, and Middle East & Africa.

Company Profiles

Amazon Web Services, Inc., Artificial Solutions, AIVO, Creative Virtual Ltd., eGain Corporation, Inbenta Holdings Inc., IBM Corporation, Google LLC, Haptik Technologies Limited, Microsoft Corporation, are among the major players that are driving the growth of the global chatbot market.

Report Scope

In this report, the global chatbot market has been segmented into the following categories, in addition to the industry trends which have also been detailed below:

Chatbot Market, By Type:

  • Standalone
  • Web-based
  • Messenger-Based

Chatbot Market, By Application:

  • Service
  • Social Media
  • Payments
  • Marketing
  • Others

Chatbot Market, By Product:

  • Artificial Intelligence
  • Human Intelligence

Chatbot Market, By Organization Size:

  • Small Enterprises
  • Medium Enterprises
  • Large Enterprises

Chatbot Market, By Vertical:

  • Healthcare
  • Retail
  • Banking Financial Services & Insurance (BFSI)
  • Media & Entertainment
  • Travel & Tourism
  • E-commerce
  • Others

Chatbot Market, By Region:

  • Asia-Pacific
    • China
    • Japan
    • India
    • Australia
    • South Korea
  • North America
    • United States
    • Canada
    • Mexico
  • Europe
    • United Kingdom
    • Germany
    • France
    • Spain
    • Italy
  • Middle East & Africa
    • Israel
    • Turkey
    • Saudi Arabia
    • UAE
  • South America
    • Brazil
    • Argentina
    • Colombia

Competitive Landscape

Company Profiles: Detailed analysis of the major companies present in the global Chatbot market.

Available Customizations

With the given market data, TechSci Research offers customizations according to a company's specific needs. The following customization options are available for the report:

Company Information

  • Detailed analysis and profiling of additional market players (up to five).

Table of Contents

1. Service Overview

2. Research Methodology

3. Impact of COVID-19 on Global Chatbot Market

4. Executive Summary

5. Voice of Customers

6. Global Chatbot Market Outlook

  • 6.1. Market Size & Forecast
    • 6.1.1. By Value
  • 6.2. Market Share & Forecast
    • 6.2.1. By Type (Standalone, Web-based, Messenger-Based)
    • 6.2.2. By Application (Service, Social Media, Payments, Marketing, Others)
    • 6.2.3. By Product (Artificial Intelligence, Human Intelligence)
    • 6.2.4. By Organization Size (Small & Medium Enterprises (SMEs), Large Enterprises)
    • 6.2.5. By Vertical (Healthcare, Retail, Banking Financial Services & Insurance (BFSI), Media & Entertainment, Travel & Tourism, E-commerce, Others)
    • 6.2.6. By Region
  • 6.3. By Company (2022)
  • 6.4. Market Map

7. North America Chatbot Market Outlook

  • 7.1. Market Size & Forecast
    • 7.1.1. By Value
  • 7.2. Market Share & Forecast
    • 7.2.1. By Type
    • 7.2.2. By Application
    • 7.2.3. By Product
    • 7.2.4. By Organization Size
    • 7.2.5. By Vertical
    • 7.2.6. By Country
  • 7.3. North America: Country Analysis
    • 7.3.1. United States Chatbot Market Outlook
      • 7.3.1.1. Market Size & Forecast
        • 7.3.1.1.1. By Value
      • 7.3.1.2. Market Share & Forecast
        • 7.3.1.2.1. By Type
        • 7.3.1.2.2. By Application
        • 7.3.1.2.3. By Product
        • 7.3.1.2.4. By Organization Size
        • 7.3.1.2.5. By Vertical
    • 7.3.2. Canada Chatbot Market Outlook
      • 7.3.2.1. Market Size & Forecast
        • 7.3.2.1.1. By Value
      • 7.3.2.2. Market Share & Forecast
        • 7.3.2.2.1. By Type
        • 7.3.2.2.2. By Application
        • 7.3.2.2.3. By Product
        • 7.3.2.2.4. By Organization Size
        • 7.3.2.2.5. By Vertical
    • 7.3.3. Mexico Chatbot Market Outlook
      • 7.3.3.1. Market Size & Forecast
        • 7.3.3.1.1. By Value
      • 7.3.3.2. Market Share & Forecast
        • 7.3.3.2.1. By Type
        • 7.3.3.2.2. By Application
        • 7.3.3.2.3. By Product
        • 7.3.3.2.4. By Organization Size
        • 7.3.3.2.5. By Vertical

8. Asia-Pacific Chatbot Market Outlook

  • 8.1. Market Size & Forecast
    • 8.1.1. By Value
  • 8.2. Market Share & Forecast
    • 8.2.1. By Type
    • 8.2.2. By Application
    • 8.2.3. By Product
    • 8.2.4. By Organization Size
    • 8.2.5. By Vertical
    • 8.2.6. By Country
  • 8.3. Asia-Pacific: Country Analysis
    • 8.3.1. China Chatbot Market Outlook
      • 8.3.1.1. Market Size & Forecast
        • 8.3.1.1.1. By Value
      • 8.3.1.2. Market Share & Forecast
        • 8.3.1.2.1. By Type
        • 8.3.1.2.2. By Application
        • 8.3.1.2.3. By Product
        • 8.3.1.2.4. By Organization Size
        • 8.3.1.2.5. By Vertical
    • 8.3.2. Japan Chatbot Market Outlook
      • 8.3.2.1. Market Size & Forecast
        • 8.3.2.1.1. By Value
      • 8.3.2.2. Market Share & Forecast
        • 8.3.2.2.1. By Type
        • 8.3.2.2.2. By Application
        • 8.3.2.2.3. By Product
        • 8.3.2.2.4. By Organization Size
        • 8.3.2.2.5. By Vertical
    • 8.3.3. South Korea Chatbot Market Outlook
      • 8.3.3.1. Market Size & Forecast
        • 8.3.3.1.1. By Value
      • 8.3.3.2. Market Share & Forecast
        • 8.3.3.2.1. By Type
        • 8.3.3.2.2. By Application
        • 8.3.3.2.3. By Product
        • 8.3.3.2.4. By Organization Size
        • 8.3.3.2.5. By Vertical
    • 8.3.4. India Chatbot Market Outlook
      • 8.3.4.1. Market Size & Forecast
        • 8.3.4.1.1. By Value
      • 8.3.4.2. Market Share & Forecast
        • 8.3.4.2.1. By Type
        • 8.3.4.2.2. By Application
        • 8.3.4.2.3. By Product
        • 8.3.4.2.4. By Organization Size
        • 8.3.4.2.5. By Vertical
    • 8.3.5. Australia Chatbot Market Outlook
      • 8.3.5.1. Market Size & Forecast
        • 8.3.5.1.1. By Value
      • 8.3.5.2. Market Share & Forecast
        • 8.3.5.2.1. By Type
        • 8.3.5.2.2. By Application
        • 8.3.5.2.3. By Product
        • 8.3.5.2.4. By Organization Size
        • 8.3.5.2.5. By Vertical

9. Europe Chatbot Market Outlook

  • 9.1. Market Size & Forecast
    • 9.1.1. By Value
  • 9.2. Market Share & Forecast
    • 9.2.1. By Type
    • 9.2.2. By Application
    • 9.2.3. By Product
    • 9.2.4. By Organization Size
    • 9.2.5. By Vertical
    • 9.2.6. By Country
  • 9.3. Europe: Country Analysis
    • 9.3.1. Germany Chatbot Market Outlook
      • 9.3.1.1. Market Size & Forecast
        • 9.3.1.1.1. By Value
      • 9.3.1.2. Market Share & Forecast
        • 9.3.1.2.1. By Type
        • 9.3.1.2.2. By Application
        • 9.3.1.2.3. By Product
        • 9.3.1.2.4. By Organization Size
        • 9.3.1.2.5. By Vertical
    • 9.3.2. United Kingdom Chatbot Market Outlook
      • 9.3.2.1. Market Size & Forecast
        • 9.3.2.1.1. By Value
      • 9.3.2.2. Market Share & Forecast
        • 9.3.2.2.1. By Type
        • 9.3.2.2.2. By Application
        • 9.3.2.2.3. By Product
        • 9.3.2.2.4. By Organization Size
        • 9.3.2.2.5. By Vertical
    • 9.3.3. France Chatbot Market Outlook
      • 9.3.3.1. Market Size & Forecast
        • 9.3.3.1.1. By Value
      • 9.3.3.2. Market Share & Forecast
        • 9.3.3.2.1. By Type
        • 9.3.3.2.2. By Application
        • 9.3.3.2.3. By Product
        • 9.3.3.2.4. By Organization Size
        • 9.3.3.2.5. By Vertical
    • 9.3.4. Italy Chatbot Market Outlook
      • 9.3.4.1. Market Size & Forecast
        • 9.3.4.1.1. By Value
      • 9.3.4.2. Market Share & Forecast
        • 9.3.4.2.1. By Type
        • 9.3.4.2.2. By Application
        • 9.3.4.2.3. By Product
        • 9.3.4.2.4. By Organization Size
        • 9.3.4.2.5. By Vertical
    • 9.3.5. Spain Chatbot Market Outlook
      • 9.3.5.1. Market Size & Forecast
        • 9.3.5.1.1. By Value
      • 9.3.5.2. Market Share & Forecast
        • 9.3.5.2.1. By Type
        • 9.3.5.2.2. By Application
        • 9.3.5.2.3. By Product
        • 9.3.5.2.4. By Organization Size
        • 9.3.5.2.5. By Vertical

10. South America Chatbot Market Outlook

  • 10.1. Market Size & Forecast
    • 10.1.1. By Value
  • 10.2. Market Share & Forecast
    • 10.2.1. By Type
    • 10.2.2. By Application
    • 10.2.3. By Product
    • 10.2.4. By Organization Size
    • 10.2.5. By Vertical
    • 10.2.6. By Country
  • 10.3. South America: Country Analysis
    • 10.3.1. Brazil Chatbot Market Outlook
      • 10.3.1.1. Market Size & Forecast
        • 10.3.1.1.1. By Value
      • 10.3.1.2. Market Share & Forecast
        • 10.3.1.2.1. By Type
        • 10.3.1.2.2. By Application
        • 10.3.1.2.3. By Product
        • 10.3.1.2.4. By Organization Size
        • 10.3.1.2.5. By Vertical
    • 10.3.2. Argentina Chatbot Market Outlook
      • 10.3.2.1. Market Size & Forecast
        • 10.3.2.1.1. By Value
      • 10.3.2.2. Market Share & Forecast
        • 10.3.2.2.1. By Type
        • 10.3.2.2.2. By Application
        • 10.3.2.2.3. By Product
        • 10.3.2.2.4. By Organization Size
        • 10.3.2.2.5. By Vertical
    • 10.3.3. Colombia Chatbot Market Outlook
      • 10.3.3.1. Market Size & Forecast
        • 10.3.3.1.1. By Value
      • 10.3.3.2. Market Share & Forecast
        • 10.3.3.2.1. By Type
        • 10.3.3.2.2. By Application
        • 10.3.3.2.3. By Product
        • 10.3.3.2.4. By Organization Size
        • 10.3.3.2.5. By Vertical

11. Middle East & Africa Chatbot Market Outlook

  • 11.1. Market Size & Forecast
    • 11.1.1. By Value
  • 11.2. Market Share & Forecast
    • 11.2.1. By Type
    • 11.2.2. By Application
    • 11.2.3. By Product
    • 11.2.4. By Organization Size
    • 11.2.5. By Vertical
    • 11.2.6. By Country
  • 11.3. Middle East & Africa: Country Analysis
    • 11.3.1. Israel Chatbot Market Outlook
      • 11.3.1.1. Market Size & Forecast
        • 11.3.1.1.1. By Value
      • 11.3.1.2. Market Share & Forecast
        • 11.3.1.2.1. By Type
        • 11.3.1.2.2. By Application
        • 11.3.1.2.3. By Product
        • 11.3.1.2.4. By Organization Size
        • 11.3.1.2.5. By Vertical
    • 11.3.2. Turkey Chatbot Market Outlook
      • 11.3.2.1. Market Size & Forecast
        • 11.3.2.1.1. By Value
      • 11.3.2.2. Market Share & Forecast
        • 11.3.2.2.1. By Type
        • 11.3.2.2.2. By Application
        • 11.3.2.2.3. By Product
        • 11.3.2.2.4. By Organization Size
        • 11.3.2.2.5. By Vertical
    • 11.3.3. UAE Chatbot Market Outlook
      • 11.3.3.1. Market Size & Forecast
        • 11.3.3.1.1. By Value
      • 11.3.3.2. Market Share & Forecast
        • 11.3.3.2.1. By Type
        • 11.3.3.2.2. By Application
        • 11.3.3.2.3. By Product
        • 11.3.3.2.4. By Organization Size
        • 11.3.3.2.5. By Vertical
    • 11.3.4. Saudi Arabia Chatbot Market Outlook
      • 11.3.4.1. Market Size & Forecast
        • 11.3.4.1.1. By Value
      • 11.3.4.2. Market Share & Forecast
        • 11.3.4.2.1. By Type
        • 11.3.4.2.2. By Application
        • 11.3.4.2.3. By Product
        • 11.3.4.2.4. By Organization Size
        • 11.3.4.2.5. By Vertical

12. Market Dynamics

  • 12.1. Drivers
    • 12.1.1. Rise of instant messaging platforms
    • 12.1.2. Improved customer service
    • 12.1.3. Increasing usage of chatbots for advertising and promotion
  • 12.2. Challenges
    • 12.2.1. Lack of understanding among businesses
    • 12.2.2. Concerns regarding security and privacy

13. Market Trends & Developments

  • 13.1. Increasing Payments via chatbots
  • 13.2. Growing popularity of voice bots
  • 13.3. Rising demand for emotionally intelligent bots
  • 13.4. Expanding customer service experience via NLP-powered chatbots
  • 13.5. Trend of Chatbots with a human touch

14. Company Profiles

  • 14.1. Amazon Web Services, Inc.
    • 14.1.1. Business Overview
    • 14.1.2. Key Revenue (If Available)
    • 14.1.3. Recent Developments
    • 14.1.4. Key Personnel
    • 14.1.5. Key Product/Service Offered
  • 14.2. Artificial Solutions
    • 14.2.1. Business Overview
    • 14.2.2. Key Revenue (If Available)
    • 14.2.3. Recent Developments
    • 14.2.4. Key Personnel
    • 14.2.5. Key Product/Service Offered
  • 14.3. AIVO
    • 14.3.1. Business Overview
    • 14.3.2. Key Revenue (If Available)
    • 14.3.3. Recent Developments
    • 14.3.4. Key Personnel
    • 14.3.5. Key Product/Service Offered
  • 14.4. Creative Virtual Ltd.
    • 14.4.1. Business Overview
    • 14.4.2. Key Revenue (If Available)
    • 14.4.3. Recent Developments
    • 14.4.4. Key Personnel
    • 14.4.5. Key Product/Service Offered
  • 14.5. eGain Corporation
    • 14.5.1. Business Overview
    • 14.5.2. Key Revenue (If Available)
    • 14.5.3. Recent Developments
    • 14.5.4. Key Personnel
    • 14.5.5. Key Product/Service Offered
  • 14.6. Inbenta Holdings Inc.
    • 14.6.1. Business Overview
    • 14.6.2. Key Revenue (If Available)
    • 14.6.3. Recent Developments
    • 14.6.4. Key Personnel
    • 14.6.5. Key Product/Service Offered
  • 14.7. IBM Corporation
    • 14.7.1. Business Overview
    • 14.7.2. Key Revenue (If Available)
    • 14.7.3. Recent Developments
    • 14.7.4. Key Personnel
    • 14.7.5. Key Product/Service Offered
  • 14.8. Google LLC
    • 14.8.1. Business Overview
    • 14.8.2. Key Revenue (If Available)
    • 14.8.3. Recent Developments
    • 14.8.4. Key Personnel
    • 14.8.5. Key Product/Service Offered
  • 14.9. Haptik Technologies Limited
    • 14.9.1. Business Overview
    • 14.9.2. Key Revenue (If Available)
    • 14.9.3. Recent Developments
    • 14.9.4. Key Personnel
    • 14.9.5. Key Product/Service Offered
  • 14.10. Microsoft Corporation
    • 14.10.1. Business Overview
    • 14.10.2. Key Revenue (If Available)
    • 14.10.3. Recent Developments
    • 14.10.4. Key Personnel
    • 14.10.5. Key Product/Service Offered

15. Strategic Recommendations

16. About Us & Disclaimer

(Note: The companies list can be customized based on the client requirements.)