互动式语音应答市场－全球产业规模、份额、趋势、机会及预测（按技术、企业规模（中小企业和大型企业）、最终用户、地区和竞争格局划分，2020-2030 年预测）

全球互动语音应答（IVR）市场规模将从2024年的983.1亿美元成长到2030年的1,448.3亿美元，复合年增长率（CAGR）为6.67%。互动式语音应答系统是一种自动化电话技术，旨在与来电者互动，透过语音或键盘输入收集信息，并高效地路由呼叫或提供自助服务解决方案。推动全球IVR市场成长的关键因素包括：客户对更佳体验的需求不断增长、呼叫中心对营运效率和成本降低的迫切需求，以及云端通讯解决方案的日益普及。

主要市场驱动因素

主要市场挑战

主要市场趋势

目录

第一章：产品概述

第二章：研究方法

第三章：执行概要

第四章：顾客之声

第五章：全球互动语音应答市场展望

• 市场规模及预测
  • 按价值
• 市占率及预测
  • 依技术类型（语音控制、按键式控制）
  • 依组织规模（中小企业 (SME)、大型企业）
  • 按最终用户分类（银行、金融服务和保险、旅游和酒店、IT和电信、其他）
  • 按地区
  • 按公司（2024 年）
• 市场地图

第六章：北美互动式语音应答市场展望

• 市场规模及预测
• 市占率及预测
• 北美洲：国家分析
  • 美国
  • 加拿大
  • 墨西哥

第七章：欧洲互动语音应答市场展望

• 市场规模及预测
• 市占率及预测
• 欧洲：国家分析
  • 德国
  • 法国
  • 英国
  • 义大利
  • 西班牙

第八章：亚太地区互动语音应答市场展望

• 市场规模及预测
• 市占率及预测
• 亚太地区：国家分析
  • 中国
  • 印度
  • 日本
  • 韩国
  • 澳洲

第九章：中东和非洲互动式语音应答市场展望

• 市场规模及预测
• 市占率及预测
• 中东和非洲：国家分析
  • 沙乌地阿拉伯
  • 阿联酋
  • 南非

第十章：南美洲互动语音应答市场展望

• 市场规模及预测
• 市占率及预测
• 南美洲：国家分析
  • 巴西
  • 哥伦比亚
  • 阿根廷

第十一章：市场动态

• 司机
• 挑战

第十二章：市场趋势与发展

• 併购（如有）
• 产品发布（如有）
• 最新进展

第十三章：全球互动式语音应答市场：SWOT分析

第十四章：波特五力分析

• 产业竞争
• 新进入者的潜力
• 供应商议价能力
• 顾客的力量
• 替代产品的威胁

第十五章：竞争格局

• 8x8, Inc
• Nuance Communications, Inc.
• Avaya LLC
• Cisco Systems, Inc.
• AT&T Inc.
• Alvaria, Inc.
• Five9, Inc.
• Verizon Communications, Inc.
• RTX Corporation
• Sensory Inc.

第十六章：策略建议

第17章调查会社について・免责事项

The Global Interactive Voice Response Market will grow from USD 98.31 Billion in 2024 to USD 144.83 Billion by 2030 at a 6.67% CAGR. Interactive Voice Response (IVR) systems are automated telephony technologies designed to interact with callers, gather information through voice or keypad input, and efficiently route calls or facilitate self-service solutions. The global IVR market's growth is propelled by several key drivers, including the increasing demand for enhanced customer experience, the imperative for operational efficiency and cost reduction within contact centers, and the expanding adoption of cloud-based communication solutions.

Key Market Drivers

The increasing demand for an enhanced customer experience stands as a pivotal driver within the global Interactive Voice Response market. Modern consumers prioritize seamless, efficient, and personalized interactions, compelling businesses to adopt advanced IVR solutions that facilitate sophisticated self-service capabilities. These systems allow callers to resolve inquiries quickly and autonomously, thereby improving satisfaction and reducing effort. According to Document360, July 2025, in "Top 2025 Self-Service Statistics & its Importance", a Zendesk survey revealed that 67% of customers prefer self-service over speaking to a company representative, underscoring the critical role of IVR in meeting contemporary expectations.

Key Market Challenges

A significant challenge impeding the growth of the Global Interactive Voice Response Market is the inherent complexity associated with integrating advanced IVR systems into diverse existing legacy infrastructures. This complexity presents substantial technical and operational hurdles for enterprises. Organizations often encounter prolonged deployment timelines and require considerable financial investment for customization and ensuring compatibility between disparate systems. Such challenges can deter businesses from upgrading their communication platforms.

Key Market Trends

The increasing adoption of cloud-based Interactive Voice Response solutions represents a significant market trend, driven by the need for scalable, flexible, and cost-efficient communication infrastructures. Cloud deployments allow businesses to rapidly adapt to fluctuating call volumes and integrate with other cloud services, enhancing overall contact center capabilities. According to Genesys, in September 2024, its Genesys Cloud platform surpassed $1.6 billion in annual recurring revenue for the second quarter of fiscal year 2025, demonstrating over 35% year-over-year growth.

Key Market Players

• 8x8, Inc
• Nuance Communications, Inc.
• Avaya LLC
• Cisco Systems, Inc.
• AT&T Inc.
• Alvaria, Inc.
• Five9, Inc.
• Verizon Communications, Inc.
• RTX Corporation
• Sensory Inc.

Report Scope:

In this report, the Global Interactive Voice Response Market has been segmented into the following categories, in addition to the industry trends which have also been detailed below:

Interactive Voice Response Market, By Technology:

• Speech Based
• Touch-Tone Based

Interactive Voice Response Market, By Organization Size:

• Small & Medium Enterprise (SME)
• Large Enterprise

Interactive Voice Response Market, By End-User:

• BFSI
• Travel & Hospitality
• IT & Telecom
• Others

Interactive Voice Response Market, By Region:

• North America
  • United States
  • Canada
  • Mexico
• Europe
  • France
  • United Kingdom
  • Italy
  • Germany
  • Spain
• Asia Pacific
  • China
  • India
  • Japan
  • Australia
  • South Korea
• South America
  • Brazil
  • Argentina
  • Colombia
• Middle East & Africa
  • South Africa
  • Saudi Arabia
  • UAE

Competitive Landscape

Company Profiles: Detailed analysis of the major companies presents in the Global Interactive Voice Response Market.

Available Customizations:

Global Interactive Voice Response Market report with the given market data, TechSci Research offers customizations according to a company's specific needs. The following customization options are available for the report:

Company Information

• Detailed analysis and profiling of additional market players (up to five).

Table of Contents

1. Product Overview

• 1.1. Market Definition
• 1.2. Scope of the Market
  • 1.2.1. Markets Covered
  • 1.2.2. Years Considered for Study
  • 1.2.3. Key Market Segmentations

2. Research Methodology

• 2.1. Objective of the Study
• 2.2. Baseline Methodology
• 2.3. Key Industry Partners
• 2.4. Major Association and Secondary Sources
• 2.5. Forecasting Methodology
• 2.6. Data Triangulation & Validation
• 2.7. Assumptions and Limitations

3. Executive Summary

• 3.1. Overview of the Market
• 3.2. Overview of Key Market Segmentations
• 3.3. Overview of Key Market Players
• 3.4. Overview of Key Regions/Countries
• 3.5. Overview of Market Drivers, Challenges, Trends

4. Voice of Customer

5. Global Interactive Voice Response Market Outlook

• 5.1. Market Size & Forecast
  • 5.1.1. By Value
• 5.2. Market Share & Forecast
  • 5.2.1. By Technology (Speech Based, Touch-Tone Based)
  • 5.2.2. By Organization Size (Small & Medium Enterprise (SME), Large Enterprise)
  • 5.2.3. By End-User (BFSI, Travel & Hospitality, IT & Telecom, Others)
  • 5.2.4. By Region
  • 5.2.5. By Company (2024)
• 5.3. Market Map

6. North America Interactive Voice Response Market Outlook

• 6.1. Market Size & Forecast
  • 6.1.1. By Value
• 6.2. Market Share & Forecast
  • 6.2.1. By Technology
  • 6.2.2. By Organization Size
  • 6.2.3. By End-User
  • 6.2.4. By Country
• 6.3. North America: Country Analysis
  • 6.3.1. United States Interactive Voice Response Market Outlook
    • 6.3.1.1. Market Size & Forecast
      • 6.3.1.1.1. By Value
    • 6.3.1.2. Market Share & Forecast
      • 6.3.1.2.1. By Technology
      • 6.3.1.2.2. By Organization Size
      • 6.3.1.2.3. By End-User
  • 6.3.2. Canada Interactive Voice Response Market Outlook
    • 6.3.2.1. Market Size & Forecast
      • 6.3.2.1.1. By Value
    • 6.3.2.2. Market Share & Forecast
      • 6.3.2.2.1. By Technology
      • 6.3.2.2.2. By Organization Size
      • 6.3.2.2.3. By End-User
  • 6.3.3. Mexico Interactive Voice Response Market Outlook
    • 6.3.3.1. Market Size & Forecast
      • 6.3.3.1.1. By Value
    • 6.3.3.2. Market Share & Forecast
      • 6.3.3.2.1. By Technology
      • 6.3.3.2.2. By Organization Size
      • 6.3.3.2.3. By End-User

7. Europe Interactive Voice Response Market Outlook

• 7.1. Market Size & Forecast
  • 7.1.1. By Value
• 7.2. Market Share & Forecast
  • 7.2.1. By Technology
  • 7.2.2. By Organization Size
  • 7.2.3. By End-User
  • 7.2.4. By Country
• 7.3. Europe: Country Analysis
  • 7.3.1. Germany Interactive Voice Response Market Outlook
    • 7.3.1.1. Market Size & Forecast
      • 7.3.1.1.1. By Value
    • 7.3.1.2. Market Share & Forecast
      • 7.3.1.2.1. By Technology
      • 7.3.1.2.2. By Organization Size
      • 7.3.1.2.3. By End-User
  • 7.3.2. France Interactive Voice Response Market Outlook
    • 7.3.2.1. Market Size & Forecast
      • 7.3.2.1.1. By Value
    • 7.3.2.2. Market Share & Forecast
      • 7.3.2.2.1. By Technology
      • 7.3.2.2.2. By Organization Size
      • 7.3.2.2.3. By End-User
  • 7.3.3. United Kingdom Interactive Voice Response Market Outlook
    • 7.3.3.1. Market Size & Forecast
      • 7.3.3.1.1. By Value
    • 7.3.3.2. Market Share & Forecast
      • 7.3.3.2.1. By Technology
      • 7.3.3.2.2. By Organization Size
      • 7.3.3.2.3. By End-User
  • 7.3.4. Italy Interactive Voice Response Market Outlook
    • 7.3.4.1. Market Size & Forecast
      • 7.3.4.1.1. By Value
    • 7.3.4.2. Market Share & Forecast
      • 7.3.4.2.1. By Technology
      • 7.3.4.2.2. By Organization Size
      • 7.3.4.2.3. By End-User
  • 7.3.5. Spain Interactive Voice Response Market Outlook
    • 7.3.5.1. Market Size & Forecast
      • 7.3.5.1.1. By Value
    • 7.3.5.2. Market Share & Forecast
      • 7.3.5.2.1. By Technology
      • 7.3.5.2.2. By Organization Size
      • 7.3.5.2.3. By End-User

8. Asia Pacific Interactive Voice Response Market Outlook

• 8.1. Market Size & Forecast
  • 8.1.1. By Value
• 8.2. Market Share & Forecast
  • 8.2.1. By Technology
  • 8.2.2. By Organization Size
  • 8.2.3. By End-User
  • 8.2.4. By Country
• 8.3. Asia Pacific: Country Analysis
  • 8.3.1. China Interactive Voice Response Market Outlook
    • 8.3.1.1. Market Size & Forecast
      • 8.3.1.1.1. By Value
    • 8.3.1.2. Market Share & Forecast
      • 8.3.1.2.1. By Technology
      • 8.3.1.2.2. By Organization Size
      • 8.3.1.2.3. By End-User
  • 8.3.2. India Interactive Voice Response Market Outlook
    • 8.3.2.1. Market Size & Forecast
      • 8.3.2.1.1. By Value
    • 8.3.2.2. Market Share & Forecast
      • 8.3.2.2.1. By Technology
      • 8.3.2.2.2. By Organization Size
      • 8.3.2.2.3. By End-User
  • 8.3.3. Japan Interactive Voice Response Market Outlook
    • 8.3.3.1. Market Size & Forecast
      • 8.3.3.1.1. By Value
    • 8.3.3.2. Market Share & Forecast
      • 8.3.3.2.1. By Technology
      • 8.3.3.2.2. By Organization Size
      • 8.3.3.2.3. By End-User
  • 8.3.4. South Korea Interactive Voice Response Market Outlook
    • 8.3.4.1. Market Size & Forecast
      • 8.3.4.1.1. By Value
    • 8.3.4.2. Market Share & Forecast
      • 8.3.4.2.1. By Technology
      • 8.3.4.2.2. By Organization Size
      • 8.3.4.2.3. By End-User
  • 8.3.5. Australia Interactive Voice Response Market Outlook
    • 8.3.5.1. Market Size & Forecast
      • 8.3.5.1.1. By Value
    • 8.3.5.2. Market Share & Forecast
      • 8.3.5.2.1. By Technology
      • 8.3.5.2.2. By Organization Size
      • 8.3.5.2.3. By End-User

9. Middle East & Africa Interactive Voice Response Market Outlook

• 9.1. Market Size & Forecast
  • 9.1.1. By Value
• 9.2. Market Share & Forecast
  • 9.2.1. By Technology
  • 9.2.2. By Organization Size
  • 9.2.3. By End-User
  • 9.2.4. By Country
• 9.3. Middle East & Africa: Country Analysis
  • 9.3.1. Saudi Arabia Interactive Voice Response Market Outlook
    • 9.3.1.1. Market Size & Forecast
      • 9.3.1.1.1. By Value
    • 9.3.1.2. Market Share & Forecast
      • 9.3.1.2.1. By Technology
      • 9.3.1.2.2. By Organization Size
      • 9.3.1.2.3. By End-User
  • 9.3.2. UAE Interactive Voice Response Market Outlook
    • 9.3.2.1. Market Size & Forecast
      • 9.3.2.1.1. By Value
    • 9.3.2.2. Market Share & Forecast
      • 9.3.2.2.1. By Technology
      • 9.3.2.2.2. By Organization Size
      • 9.3.2.2.3. By End-User
  • 9.3.3. South Africa Interactive Voice Response Market Outlook
    • 9.3.3.1. Market Size & Forecast
      • 9.3.3.1.1. By Value
    • 9.3.3.2. Market Share & Forecast
      • 9.3.3.2.1. By Technology
      • 9.3.3.2.2. By Organization Size
      • 9.3.3.2.3. By End-User

10. South America Interactive Voice Response Market Outlook

• 10.1. Market Size & Forecast
  • 10.1.1. By Value
• 10.2. Market Share & Forecast
  • 10.2.1. By Technology
  • 10.2.2. By Organization Size
  • 10.2.3. By End-User
  • 10.2.4. By Country
• 10.3. South America: Country Analysis
  • 10.3.1. Brazil Interactive Voice Response Market Outlook
    • 10.3.1.1. Market Size & Forecast
      • 10.3.1.1.1. By Value
    • 10.3.1.2. Market Share & Forecast
      • 10.3.1.2.1. By Technology
      • 10.3.1.2.2. By Organization Size
      • 10.3.1.2.3. By End-User
  • 10.3.2. Colombia Interactive Voice Response Market Outlook
    • 10.3.2.1. Market Size & Forecast
      • 10.3.2.1.1. By Value
    • 10.3.2.2. Market Share & Forecast
      • 10.3.2.2.1. By Technology
      • 10.3.2.2.2. By Organization Size
      • 10.3.2.2.3. By End-User
  • 10.3.3. Argentina Interactive Voice Response Market Outlook
    • 10.3.3.1. Market Size & Forecast
      • 10.3.3.1.1. By Value
    • 10.3.3.2. Market Share & Forecast
      • 10.3.3.2.1. By Technology
      • 10.3.3.2.2. By Organization Size
      • 10.3.3.2.3. By End-User

11. Market Dynamics

• 11.1. Drivers
• 11.2. Challenges

12. Market Trends & Developments

• 12.1. Merger & Acquisition (If Any)
• 12.2. Product Launches (If Any)
• 12.3. Recent Developments

13. Global Interactive Voice Response Market: SWOT Analysis

14. Porter's Five Forces Analysis

• 14.1. Competition in the Industry
• 14.2. Potential of New Entrants
• 14.3. Power of Suppliers
• 14.4. Power of Customers
• 14.5. Threat of Substitute Products

15. Competitive Landscape

• 15.1. 8x8, Inc
  • 15.1.1. Business Overview
  • 15.1.2. Products & Services
  • 15.1.3. Recent Developments
  • 15.1.4. Key Personnel
  • 15.1.5. SWOT Analysis
• 15.2. Nuance Communications, Inc.
• 15.3. Avaya LLC
• 15.4. Cisco Systems, Inc.
• 15.5. AT&T Inc.
• 15.6. Alvaria, Inc.
• 15.7. Five9, Inc.
• 15.8. Verizon Communications, Inc.
• 15.9. RTX Corporation
• 15.10. Sensory Inc.

16. Strategic Recommendations

17. About Us & Disclaimer