多厂商支援服务市场－全球产业规模、份额、趋势、机会和预测：按服务类型、业务应用、组织规模、最终用户、地区和竞争格局划分，2021-2031年

全球多厂商支援服务市场预计将从2025年的573.9亿美元显着成长至2031年的957.7亿美元，复合年增长率达8.91%。在这种服务模式下，单一的第三方服务提供者负责管理和维护由多家原始设备製造商（OEM）提供的各种硬体和软体资产。企业采用这种整合模式的主要动机在于简化复杂的IT维，延长传统基础设施的运作（超出标准保固期），并透过统一的合约管理实现显着的成本节约。因此，越来越多的公司开始采用此类服务，以减轻管理多个厂商合约的行政负担，同时确保其技术堆迭的服务标准统一。

经济奖励在推广应用过程中发挥关键作用。正如 CompTIA 在 2024 年的报告所述，约 46% 使用託管服务的组织机构将其年度 IT 成本降低了 25% 以上。然而，儘管存在这些经济效益，市场仍面临着许多障碍，例如原始设备製造商 (OEM) 限制对专有韧体和软体更新的存取。这些限制往往阻碍了第三方供应商提供全面的支持，对于那些要求严格遵守原始设备製造商制定的安全性和性能标准的客户而言，这构成了一大障碍。

市场驱动因素

异质IT基础设施日益复杂，是推动全球多厂商支援服务市场成长的主要动力。随着企业将人工智慧和高效能运算硬体整合到现有的传统架构中，维护这些混合环境所面临的实体和技术挑战也日益严峻。这种高密度部署，加上复杂的冷却和电力需求，往往难以由企业内部团队管理，需要专业的第三方技术支援。根据AFCOM发布的《2025年资料中心现况报告》，平均机架密度已达到每机架16kW，凸显了基础设施日益复杂，需要高度整合的支援。此外，企业仍在维护大规模的传统环境来管理这种多样性。根据Service Express发布的《2025年资料中心与基础架构报告》，45%的基础设施位于企业内部资料中心，凸显了在混合环境中进行整合式多厂商管理的必要性。

同时，随着企业在IT成本不断上涨的背景下更加重视财务责任，与OEM维护和支援相关的不断增长的费用正在加速向独立支援模式的转变。对投资回报率的日益关注迫使IT领导者寻求成本效益更高的替代方案，以取代昂贵的製造商保固和保固期结束后的合约。这种财务上的迫切需求正在改变支援策略，并推动市场转向能够以具有竞争力的价格提供灵活服务等级协定（SLA）的第三方维护提供者。 Flexera于2025年3月发布的《2025年云端状态报告》也印证了降低营运成本的这种趋势，该报告发现，87%的受访者将成本效益视为评估基础设施进展的关键指标，这从根本上支持了对多供应商服务的需求。

市场挑战

全球多厂商支援服务市场的一大障碍是原始设备製造商 (OEM) 对其专有韧体和软体更新的存取权限。这种排他性策略阻碍了第三方供应商实施必要的安全性修补程式和效能升级，使託管基础设施面临潜在威胁。因此，企业往往被迫维持昂贵的 OEM 合同，以确保其关键资产能够获得这些至关重要的数位防御措施，从而限制了其他多厂商解决方案的市场规模潜力。

近期一项关于基础设施维护不当风险的产业调查结果凸显了这些限制所带来的营运风险。 ISACA 2024年的数据显示，38%的组织机构面临网路攻击风险上升的局面，而未打补丁的系统是导致安全漏洞的主要来源。延迟更新与安全事件增加之间的明显关联促使决策者选择直接寻求製造商支持，而非仅仅追求成本节约。因此，只要第三方供应商无法存取韧体系统，他们的市场份额将主要局限于安全合规性要求较低的非关键或已停产硬体。

市场趋势

自动化和人工智慧驱动的预测性维护的融合正在从根本上改变多厂商支援领域的服务交付模式。透过将人工智慧融入诊断工具，服务供应商正在加速从被动的故障修復策略转向主动解决方案策略的转变。正如思科在2024年5月发布的《2024年全球网路趋势报告》中所指出的，60%的IT领导者计划在其网路的所有领域实施人工智慧驱动的预测性自动化，以提高营运效率。

同时，循环经济原则和永续性理念正在重塑市场需求。随着企业将IT生命週期策略与公司环境、社会和管治（ESG）目标相契合，多厂商支援服务供应商正利用这一趋势来延长功能性传统设备的使用寿命，从而有效延缓与主导的快速硬体更新周期相关的电子废弃物的产生。这项策略使企业能够将硬体寿命与製造商保固期脱钩，在优化资产效用的同时，积极支持循环经济目标的实现。绿色营运的动力如此强劲，以至于根据IBM于2024年11月发布的《2024年永续发展准备报告》，88%的受访企业领导者计划在未来一年内增加IT投资，特别是用于永续发展倡议的投资。

目录

第一章概述

第二章调查方法

第三章执行摘要

第四章：客户评价

第五章 全球多厂商支援服务市场展望

• 市场规模及预测
  • 按金额
• 市占率及预测
  • 依服务类型（硬体支援服务、软体支援服务）
  • 按业务应用领域（财务和会计、人力资源、供应链、IT营运、销售和行销等）
  • 依公司规模（中小企业、大型企业）
  • 按最终用户划分（银行、金融服务和保险 (BFSI)、IT 和电信、医疗保健、能源和电力、工业製造、其他）
  • 按地区
  • 按公司（2025 年）
• 市场地图

6. 北美多厂商支援服务市场展望

• 市场规模及预测
• 市占率及预测
• 北美洲：国家分析
  • 美国
  • 加拿大
  • 墨西哥

7. 欧洲多厂商支援服务市场展望

• 市场规模及预测
• 市占率及预测
• 欧洲：国家分析
  • 德国
  • 法国
  • 英国
  • 义大利
  • 西班牙

8. 亚太地区多厂商支援服务市场展望

• 市场规模及预测
• 市占率及预测
• 亚太地区：国家分析
  • 中国
  • 印度
  • 日本
  • 韩国
  • 澳洲

9. 中东和非洲多厂商支援服务市场展望

• 市场规模及预测
• 市占率及预测
• 中东和非洲：国家分析
  • 沙乌地阿拉伯
  • 阿拉伯聯合大公国
  • 南非

10. 南美多厂商支援服务市场展望

• 市场规模及预测
• 市占率及预测
• 南美洲：国家分析
  • 巴西
  • 哥伦比亚
  • 阿根廷

第十一章 市场动态

• 司机
• 任务

第十二章 市场趋势与发展

• 併购
• 产品发布
• 最新进展

第十三章 全球多厂商支援服务市场：SWOT分析

第十四章：波特五力分析

• 产业竞争
• 新进入者的可能性
• 供应商电力
• 顾客权力
• 替代品的威胁

第十五章 竞争格局

• IBM Corporation
• Oracle Corporation
• Microsoft Corporation
• Clear Technologies, Inc.
• Dell Technologies Inc
• Evernex Group SAS
• Hewlett Packard Enterprise Co
• Quantum Corp
• Blue Sky Group Ltd
• Softcat plc

第十六章 策略建议

第十七章：关于研究公司及免责声明

The Global Multi-Vendor Support Services Market is projected to expand significantly, rising from USD 57.39 Billion in 2025 to USD 95.77 Billion by 2031, reflecting a Compound Annual Growth Rate (CAGR) of 8.91%. This service model involves a single third-party provider managing and maintaining a diverse array of hardware and software assets originating from various original equipment manufacturers (OEMs). The primary motivation for adopting this consolidated approach lies in the enterprise need to simplify complex IT operations, prolong the operational life of legacy infrastructure beyond standard warranty terms, and secure notable cost savings through unified contract management. Consequently, corporations are increasingly leveraging these services to reduce the administrative strain of navigating multiple vendor agreements while ensuring uniform service standards across their technology stacks.

Financial incentives play a crucial role in this adoption, as highlighted by CompTIA in 2024, which reported that nearly 46 percent of organizations using managed services cut their annual IT costs by 25 percent or more. However, despite these economic benefits, the market faces a substantial obstacle in the form of restrictions imposed by OEMs regarding access to proprietary firmware and software updates. These limitations frequently hinder third-party providers from offering comprehensive support, creating significant hurdles for clients who demand strict adherence to the security and performance standards established by the original manufacturers.

Market Driver

The escalating complexity of heterogeneous IT infrastructures acts as a major catalyst for the growth of the Global Multi-Vendor Support Services Market. As businesses incorporate artificial intelligence and high-performance computing hardware into existing legacy frameworks, the physical and technical challenges of maintaining these mixed environments have intensified. This increase in density requires specialized third-party expertise to handle intricate cooling and power demands that internal teams often find difficult to manage. According to the '2025 State of the Data Center Report' by AFCOM, average rack density has risen to 16 kW per rack, underscoring a leap in infrastructure sophistication that necessitates advanced, unified support. Furthermore, organizations continue to maintain substantial legacy footprints to manage this diversity; the '2025 Data Center & Infrastructure Report' by Service Express notes that 45 percent of infrastructure resides in on-premises data centers, reinforcing the need for consolidated multi-vendor management in hybrid environments.

Simultaneously, the rising expenses associated with OEM maintenance and support are accelerating the transition toward independent support models, as enterprises emphasize fiscal responsibility amid increasing IT costs. With growing scrutiny on return on investment, IT leaders are driven to find cost-efficient alternatives to costly manufacturer warranties and post-warranty agreements. This financial imperative is transforming support strategies, pushing the market toward third-party maintenance providers capable of delivering flexible Service Level Agreements (SLAs) at lower prices. Highlighting this focus on operational savings, the '2025 State of the Cloud Report' by Flexera in March 2025 revealed that 87 percent of respondents identify cost efficiency as the primary metric for evaluating infrastructure progress, which fundamentally supports the demand for multi-vendor services.

Market Challenge

A critical impediment to the Global Multi-Vendor Support Services Market is the restriction placed by original equipment manufacturers on accessing proprietary firmware and software updates. This exclusionary tactic effectively prevents third-party providers from implementing necessary security patches and performance upgrades, thereby exposing managed infrastructure to potential threats. As a result, enterprises are often forced to maintain expensive OEM contracts for their mission-critical assets to guarantee access to these essential digital defenses, which limits the potential scope of the market for multi-vendor alternatives.

The operational risks linked to these limitations are underscored by recent industry findings regarding the dangers of neglected infrastructure. Data from ISACA in 2024 indicates that 38 percent of organizations saw a rise in cyber-attacks, with unpatched systems serving as a major vulnerability for breaches. This clear link between delayed updates and increased security incidents compels decision-makers to favor direct manufacturer support over the cost savings of consolidation. Consequently, as long as third-party providers are denied access to the firmware ecosystem, their market share remains largely restricted to non-critical or end-of-life hardware where security compliance is less rigorous.

Market Trends

The integration of automation and AI-driven predictive maintenance is fundamentally transforming service delivery within the multi-vendor support sector. Providers are increasingly incorporating artificial intelligence into their diagnostic tools to shift from reactive break-fix approaches to preemptive resolution strategies. By processing vast amounts of telemetry data from various hardware assets, these systems can detect impending failures before they interrupt operations, drastically minimizing downtime for critical infrastructure. This technological evolution is fast becoming a standard requirement for enterprises aiming to modernize network management; as noted in Cisco's '2024 Global Networking Trends Report' from May 2024, 60 percent of IT leaders intend to deploy AI-enabled predictive automation across all domains to streamline network operations.

Concurrently, the incorporation of circular economy principles and sustainability is reshaping market demand as organizations align their IT lifecycle strategies with corporate environmental, social, and governance (ESG) goals. Multi-vendor support providers are leveraging this trend by facilitating the prolonged use of functional legacy equipment, effectively postponing the e-waste generation linked to premature hardware refresh cycles driven by OEMs. This strategy enables enterprises to separate hardware longevity from manufacturer warranty schedules, actively supporting circular economy objectives while optimizing asset utility. The drive for environmentally conscious operations is substantial; according to IBM's 'State of Sustainability Readiness Report 2024' from November 2024, 88 percent of surveyed business leaders intend to boost their IT investment specifically for sustainability initiatives over the coming year.

Key Market Players

• IBM Corporation
• Oracle Corporation
• Microsoft Corporation
• Clear Technologies, Inc.
• Dell Technologies Inc
• Evernex Group SAS
• Hewlett Packard Enterprise Co
• Quantum Corp
• Blue Sky Group Ltd
• Softcat plc

Report Scope

In this report, the Global Multi-Vendor Support Services Market has been segmented into the following categories, in addition to the industry trends which have also been detailed below:

Multi-Vendor Support Services Market, By Service Type

• Hardware Support Services
• Software Support Services

Multi-Vendor Support Services Market, By Business Application

• Financial & Accounting
• Human Resource
• Supply Chain
• IT Operations
• Sales & Marketing
• Others

Multi-Vendor Support Services Market, By Organization Size

• Small & Medium-Sized Enterprises
• Large Enterprises

Multi-Vendor Support Services Market, By End User

• Banking
• Financial Services & Insurance (BFSI)
• IT & Telecommunication
• Healthcare
• Energy & Power
• Industrial Manufacturing
• Others

Multi-Vendor Support Services Market, By Region

• North America
  • United States
  • Canada
  • Mexico
• Europe
  • France
  • United Kingdom
  • Italy
  • Germany
  • Spain
• Asia Pacific
  • China
  • India
  • Japan
  • Australia
  • South Korea
• South America
  • Brazil
  • Argentina
  • Colombia
• Middle East & Africa
  • South Africa
  • Saudi Arabia
  • UAE

Competitive Landscape

Company Profiles: Detailed analysis of the major companies present in the Global Multi-Vendor Support Services Market.

Available Customizations:

Global Multi-Vendor Support Services Market report with the given market data, TechSci Research offers customizations according to a company's specific needs. The following customization options are available for the report:

Company Information

• Detailed analysis and profiling of additional market players (up to five).

Table of Contents

1. Product Overview

• 1.1. Market Definition
• 1.2. Scope of the Market
  • 1.2.1. Markets Covered
  • 1.2.2. Years Considered for Study
  • 1.2.3. Key Market Segmentations

2. Research Methodology

• 2.1. Objective of the Study
• 2.2. Baseline Methodology
• 2.3. Key Industry Partners
• 2.4. Major Association and Secondary Sources
• 2.5. Forecasting Methodology
• 2.6. Data Triangulation & Validation
• 2.7. Assumptions and Limitations

3. Executive Summary

• 3.1. Overview of the Market
• 3.2. Overview of Key Market Segmentations
• 3.3. Overview of Key Market Players
• 3.4. Overview of Key Regions/Countries
• 3.5. Overview of Market Drivers, Challenges, Trends

4. Voice of Customer

5. Global Multi-Vendor Support Services Market Outlook

• 5.1. Market Size & Forecast
  • 5.1.1. By Value
• 5.2. Market Share & Forecast
  • 5.2.1. By Service Type (Hardware Support Services, Software Support Services)
  • 5.2.2. By Business Application (Financial & Accounting, Human Resource, Supply Chain, IT Operations, Sales & Marketing, Others)
  • 5.2.3. By Organization Size (Small & Medium-Sized Enterprises, Large Enterprises)
  • 5.2.4. By End User (Banking, Financial Services & Insurance (BFSI), IT & Telecommunication, Healthcare, Energy & Power, Industrial Manufacturing, Others)
  • 5.2.5. By Region
  • 5.2.6. By Company (2025)
• 5.3. Market Map

6. North America Multi-Vendor Support Services Market Outlook

• 6.1. Market Size & Forecast
  • 6.1.1. By Value
• 6.2. Market Share & Forecast
  • 6.2.1. By Service Type
  • 6.2.2. By Business Application
  • 6.2.3. By Organization Size
  • 6.2.4. By End User
  • 6.2.5. By Country
• 6.3. North America: Country Analysis
  • 6.3.1. United States Multi-Vendor Support Services Market Outlook
    • 6.3.1.1. Market Size & Forecast
      • 6.3.1.1.1. By Value
    • 6.3.1.2. Market Share & Forecast
      • 6.3.1.2.1. By Service Type
      • 6.3.1.2.2. By Business Application
      • 6.3.1.2.3. By Organization Size
      • 6.3.1.2.4. By End User
  • 6.3.2. Canada Multi-Vendor Support Services Market Outlook
    • 6.3.2.1. Market Size & Forecast
      • 6.3.2.1.1. By Value
    • 6.3.2.2. Market Share & Forecast
      • 6.3.2.2.1. By Service Type
      • 6.3.2.2.2. By Business Application
      • 6.3.2.2.3. By Organization Size
      • 6.3.2.2.4. By End User
  • 6.3.3. Mexico Multi-Vendor Support Services Market Outlook
    • 6.3.3.1. Market Size & Forecast
      • 6.3.3.1.1. By Value
    • 6.3.3.2. Market Share & Forecast
      • 6.3.3.2.1. By Service Type
      • 6.3.3.2.2. By Business Application
      • 6.3.3.2.3. By Organization Size
      • 6.3.3.2.4. By End User

7. Europe Multi-Vendor Support Services Market Outlook

• 7.1. Market Size & Forecast
  • 7.1.1. By Value
• 7.2. Market Share & Forecast
  • 7.2.1. By Service Type
  • 7.2.2. By Business Application
  • 7.2.3. By Organization Size
  • 7.2.4. By End User
  • 7.2.5. By Country
• 7.3. Europe: Country Analysis
  • 7.3.1. Germany Multi-Vendor Support Services Market Outlook
    • 7.3.1.1. Market Size & Forecast
      • 7.3.1.1.1. By Value
    • 7.3.1.2. Market Share & Forecast
      • 7.3.1.2.1. By Service Type
      • 7.3.1.2.2. By Business Application
      • 7.3.1.2.3. By Organization Size
      • 7.3.1.2.4. By End User
  • 7.3.2. France Multi-Vendor Support Services Market Outlook
    • 7.3.2.1. Market Size & Forecast
      • 7.3.2.1.1. By Value
    • 7.3.2.2. Market Share & Forecast
      • 7.3.2.2.1. By Service Type
      • 7.3.2.2.2. By Business Application
      • 7.3.2.2.3. By Organization Size
      • 7.3.2.2.4. By End User
  • 7.3.3. United Kingdom Multi-Vendor Support Services Market Outlook
    • 7.3.3.1. Market Size & Forecast
      • 7.3.3.1.1. By Value
    • 7.3.3.2. Market Share & Forecast
      • 7.3.3.2.1. By Service Type
      • 7.3.3.2.2. By Business Application
      • 7.3.3.2.3. By Organization Size
      • 7.3.3.2.4. By End User
  • 7.3.4. Italy Multi-Vendor Support Services Market Outlook
    • 7.3.4.1. Market Size & Forecast
      • 7.3.4.1.1. By Value
    • 7.3.4.2. Market Share & Forecast
      • 7.3.4.2.1. By Service Type
      • 7.3.4.2.2. By Business Application
      • 7.3.4.2.3. By Organization Size
      • 7.3.4.2.4. By End User
  • 7.3.5. Spain Multi-Vendor Support Services Market Outlook
    • 7.3.5.1. Market Size & Forecast
      • 7.3.5.1.1. By Value
    • 7.3.5.2. Market Share & Forecast
      • 7.3.5.2.1. By Service Type
      • 7.3.5.2.2. By Business Application
      • 7.3.5.2.3. By Organization Size
      • 7.3.5.2.4. By End User

8. Asia Pacific Multi-Vendor Support Services Market Outlook

• 8.1. Market Size & Forecast
  • 8.1.1. By Value
• 8.2. Market Share & Forecast
  • 8.2.1. By Service Type
  • 8.2.2. By Business Application
  • 8.2.3. By Organization Size
  • 8.2.4. By End User
  • 8.2.5. By Country
• 8.3. Asia Pacific: Country Analysis
  • 8.3.1. China Multi-Vendor Support Services Market Outlook
    • 8.3.1.1. Market Size & Forecast
      • 8.3.1.1.1. By Value
    • 8.3.1.2. Market Share & Forecast
      • 8.3.1.2.1. By Service Type
      • 8.3.1.2.2. By Business Application
      • 8.3.1.2.3. By Organization Size
      • 8.3.1.2.4. By End User
  • 8.3.2. India Multi-Vendor Support Services Market Outlook
    • 8.3.2.1. Market Size & Forecast
      • 8.3.2.1.1. By Value
    • 8.3.2.2. Market Share & Forecast
      • 8.3.2.2.1. By Service Type
      • 8.3.2.2.2. By Business Application
      • 8.3.2.2.3. By Organization Size
      • 8.3.2.2.4. By End User
  • 8.3.3. Japan Multi-Vendor Support Services Market Outlook
    • 8.3.3.1. Market Size & Forecast
      • 8.3.3.1.1. By Value
    • 8.3.3.2. Market Share & Forecast
      • 8.3.3.2.1. By Service Type
      • 8.3.3.2.2. By Business Application
      • 8.3.3.2.3. By Organization Size
      • 8.3.3.2.4. By End User
  • 8.3.4. South Korea Multi-Vendor Support Services Market Outlook
    • 8.3.4.1. Market Size & Forecast
      • 8.3.4.1.1. By Value
    • 8.3.4.2. Market Share & Forecast
      • 8.3.4.2.1. By Service Type
      • 8.3.4.2.2. By Business Application
      • 8.3.4.2.3. By Organization Size
      • 8.3.4.2.4. By End User
  • 8.3.5. Australia Multi-Vendor Support Services Market Outlook
    • 8.3.5.1. Market Size & Forecast
      • 8.3.5.1.1. By Value
    • 8.3.5.2. Market Share & Forecast
      • 8.3.5.2.1. By Service Type
      • 8.3.5.2.2. By Business Application
      • 8.3.5.2.3. By Organization Size
      • 8.3.5.2.4. By End User

9. Middle East & Africa Multi-Vendor Support Services Market Outlook

• 9.1. Market Size & Forecast
  • 9.1.1. By Value
• 9.2. Market Share & Forecast
  • 9.2.1. By Service Type
  • 9.2.2. By Business Application
  • 9.2.3. By Organization Size
  • 9.2.4. By End User
  • 9.2.5. By Country
• 9.3. Middle East & Africa: Country Analysis
  • 9.3.1. Saudi Arabia Multi-Vendor Support Services Market Outlook
    • 9.3.1.1. Market Size & Forecast
      • 9.3.1.1.1. By Value
    • 9.3.1.2. Market Share & Forecast
      • 9.3.1.2.1. By Service Type
      • 9.3.1.2.2. By Business Application
      • 9.3.1.2.3. By Organization Size
      • 9.3.1.2.4. By End User
  • 9.3.2. UAE Multi-Vendor Support Services Market Outlook
    • 9.3.2.1. Market Size & Forecast
      • 9.3.2.1.1. By Value
    • 9.3.2.2. Market Share & Forecast
      • 9.3.2.2.1. By Service Type
      • 9.3.2.2.2. By Business Application
      • 9.3.2.2.3. By Organization Size
      • 9.3.2.2.4. By End User
  • 9.3.3. South Africa Multi-Vendor Support Services Market Outlook
    • 9.3.3.1. Market Size & Forecast
      • 9.3.3.1.1. By Value
    • 9.3.3.2. Market Share & Forecast
      • 9.3.3.2.1. By Service Type
      • 9.3.3.2.2. By Business Application
      • 9.3.3.2.3. By Organization Size
      • 9.3.3.2.4. By End User

10. South America Multi-Vendor Support Services Market Outlook

• 10.1. Market Size & Forecast
  • 10.1.1. By Value
• 10.2. Market Share & Forecast
  • 10.2.1. By Service Type
  • 10.2.2. By Business Application
  • 10.2.3. By Organization Size
  • 10.2.4. By End User
  • 10.2.5. By Country
• 10.3. South America: Country Analysis
  • 10.3.1. Brazil Multi-Vendor Support Services Market Outlook
    • 10.3.1.1. Market Size & Forecast
      • 10.3.1.1.1. By Value
    • 10.3.1.2. Market Share & Forecast
      • 10.3.1.2.1. By Service Type
      • 10.3.1.2.2. By Business Application
      • 10.3.1.2.3. By Organization Size
      • 10.3.1.2.4. By End User
  • 10.3.2. Colombia Multi-Vendor Support Services Market Outlook
    • 10.3.2.1. Market Size & Forecast
      • 10.3.2.1.1. By Value
    • 10.3.2.2. Market Share & Forecast
      • 10.3.2.2.1. By Service Type
      • 10.3.2.2.2. By Business Application
      • 10.3.2.2.3. By Organization Size
      • 10.3.2.2.4. By End User
  • 10.3.3. Argentina Multi-Vendor Support Services Market Outlook
    • 10.3.3.1. Market Size & Forecast
      • 10.3.3.1.1. By Value
    • 10.3.3.2. Market Share & Forecast
      • 10.3.3.2.1. By Service Type
      • 10.3.3.2.2. By Business Application
      • 10.3.3.2.3. By Organization Size
      • 10.3.3.2.4. By End User

11. Market Dynamics

• 11.1. Drivers
• 11.2. Challenges

12. Market Trends & Developments

• 12.1. Merger & Acquisition (If Any)
• 12.2. Product Launches (If Any)
• 12.3. Recent Developments

13. Global Multi-Vendor Support Services Market: SWOT Analysis

14. Porter's Five Forces Analysis

• 14.1. Competition in the Industry
• 14.2. Potential of New Entrants
• 14.3. Power of Suppliers
• 14.4. Power of Customers
• 14.5. Threat of Substitute Products

15. Competitive Landscape

• 15.1. IBM Corporation
  • 15.1.1. Business Overview
  • 15.1.2. Products & Services
  • 15.1.3. Recent Developments
  • 15.1.4. Key Personnel
  • 15.1.5. SWOT Analysis
• 15.2. Oracle Corporation
• 15.3. Microsoft Corporation
• 15.4. Clear Technologies, Inc.
• 15.5. Dell Technologies Inc
• 15.6. Evernex Group SAS
• 15.7. Hewlett Packard Enterprise Co
• 15.8. Quantum Corp
• 15.9. Blue Sky Group Ltd
• 15.10. Softcat plc

16. Strategic Recommendations

17. About Us & Disclaimer