共享服务市场：现况分析与预测（2023-2030）

Shared Services Market: Current Analysis and Forecast (2023-2030)

出版日期: 2023年12月30日 | 出版商:

UnivDatos Market Insights Pvt Ltd | 英文 148 Pages | 商品交期: 最快1-2个工作天内

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简介目录

2022 年共享服务市场价值为 318 亿美元，预计在预测期内将以约 24.1% 的复合年增长率强劲增长。在全球范围内，在追求营运效率、成本优化和增强服务交付的推动下，共享服务的采用持续扩展到各个行业和地区。世界各地的组织正在认识到共享服务在简化流程、整合营运和利用规模经济方面的变革潜力。这种全球性的扩散是由于技术的进步，特别是云端运算、自动化和资料分析的出现，使得共享服务中心能够超越地理界限，在不同地区无缝运作。此外，随着公司转向远距工作，COVID-19 大流行加速了共享服务的采用，促使他们重新评估其营运模式并更多地依赖数位解决方案。

依组件划分，市场分为软体和服务。服务业拥有最高的市场份额，由于精简营运和追求成本效率，预计在预测期内将继续占据主导地位。促成这一成长的关键趋势之一是公司全球影响力的不断扩大。由于企业跨越不同的地理位置，对能够支援多语言的软体和服务的需求至关重要。公司越来越多地投资于针对特定语言的客製化服务，例如客户支援、翻译服务和多语言内容创建。

按最终用户划分，市场分为 BFSI、媒体和娱乐、製造、医疗保健和其他（公用事业、消费品、教育）。 BFSI 产业在市场上占有最高份额。在 BFSI 领域，公司正在利用共享服务来集中会计、合规和客户支援等后台功能。透过整合这些业务，金融机构正在实现成本效率、标准化流程并提高应对监管复杂性的能力。共享服务使 BFSI 组织能够优化资源、改善服务交付并专注于创新和以客户为中心的计划。

根据实施类型，市场分为云端和本地。 2022年，云端将占据最大的市场份额。此外，云端的灵活性和适应远距工作的能力近年来特别有益。随着远端和混合工作模式的兴起，基于云端的共享服务可以从任何地方无缝存取您所需的工具和数据，从而促进分散式团队之间的协作。此外，Workday 和 ServiceNow 等 SaaS（软体即服务）解决方案为 HR、IT 和其他共享服务领域提供专门的功能，并且在共享服务设定中越来越受欢迎。

为了更了解共享服务的市场采用情况，我们将市场分为北美（美国、加拿大、北美其他地区）、欧洲（德国、英国、法国、义大利、西班牙、欧洲其他地区）、亚太地区（中国），根据世界其他地区（日本、印度、韩国、亚太其他地区）和世界其他地区的全球存在进行分析。预计到 2022 年，北美将占据最大份额。北美正在成为共享服务发展的中心，各行业的公司都积极将这些模型纳入其营运框架。该地区充满活力的商业环境正在推动共享服务的广泛采用。包括金融、医疗保健、技术、通讯和製造在内的各种行业正在采用共享服务来简化营运、优化资源和增强服务交付。共享服务的协作性质正在彻底改变北美企业的运作方式，使他们能够整合资源、标准化流程并专注于核心竞争力，从而提高其在国内和全球市场的竞争力。例如，到 2023 年，道明银行集团 (TD) 将利用其与 Black Professionals in Tech Network (BPTN) 和 FDM Group 等领先招募和技术组织的关係，打造多元化人才和新同事的强大基础。我们重申我们致力于透过持续支持管道建设来加强我们的技术人才库。

Shared services refer to a business model where centralized support functions are established within an organization to provide common services to various departments or business units. These services can range from finance and accounting, human resources, IT support, procurement, and more. The concept behind shared services is to streamline operations, optimize efficiency, and reduce costs by eliminating duplication of efforts across different departments

The shared services market was valued at USD 31.8 Billion in the year 2022 and is expected to grow at a strong CAGR of around 24.1% during the forecast period. Globally, the adoption of shared services continues to escalate across industries and geographies, driven by the pursuit of operational efficiency, cost optimization, and enhanced service delivery. Organizations worldwide are recognizing the transformative potential of shared services in streamlining processes, consolidating operations, and leveraging economies of scale. This global surge is fueled by advancements in technology, particularly the advent of cloud computing, automation, and data analytics, enabling shared service centers to transcend geographical boundaries and operate seamlessly across diverse regions. Moreover, the COVID-19 pandemic has accelerated the adoption of shared services as companies pivoted towards remote work, prompting a reevaluation of operational models and a greater reliance on digital solutions.

Based on components, the market is segmented into software and services. The services segment has highest market share and is expected to dominate during forecast period, driven by the quest for streamlined operations and cost efficiency. One significant trend contributing to this growth is the expanding global footprint of companies. With businesses spanning diverse geographies, the need for software and services capable of multilingual support becomes imperative. Companies are increasingly investing in services tailored to specific languages, such as customer support, translation services, and multilingual content creation.

Based on End-Users, the market is segmented into BFSI, media and entertainment, manufacturing, healthcare and others( utility, consumer goods, and education). The BFSI sector dominate with a highest share of the market. In the BFSI sector, companies are leveraging shared services to centralize back-office functions like accounting, compliance, and customer support. By consolidating these operations, financial institutions achieve cost efficiencies, standardize processes, and enhance their ability to navigate regulatory complexities. Shared services enable BFSI organizations to optimize resources, improve service delivery, and redirect focus toward innovation and client-centric initiatives.

Based on the deployment, the market is segmented into cloud and on-premises. The cloud held a largest share of the market in 2022. Furthermore, the cloud's flexibility and ability to accommodate remote work have been particularly beneficial in recent times. With the rise of remote and hybrid work models, cloud-based shared services ensure seamless accessibility to essential tools and data from anywhere, fostering collaboration among dispersed teams. Additionally, Software as a Service (SaaS) solutions like Workday and ServiceNow are gaining traction in shared service setups, offering specialized functionalities in HR, IT, and other shared service domains.

For a better understanding of the market adoption of the shared services, the market is analyzed based on its worldwide presence in the countries such as North America (U.S., Canada, and the Rest of North America), Europe (Germany, UK, France, Italy, Spain, Rest of Europe), Asia-Pacific (China, Japan, India, Korea, and Rest of Asia-Pacific), Rest of World. North America will hold the largest share of the market in 2022. North America serves as a hub for shared services evolution, with corporations across diverse industries actively integrating these models into their operational frameworks. The region's dynamic business landscape has fostered the widespread adoption of shared services. Various industries, including finance, healthcare, technology, telecommunications, and manufacturing, have embraced shared services as a means to streamline operations, optimize resources, and enhance service delivery. The collaborative nature of shared services has revolutionized how North American businesses operate, enabling them to consolidate resources, standardize processes, and focus on core competencies, enhancing competitiveness in both domestic and global markets. For instance, in 2023, TD Bank Group (TD) reaffirms its commitment to strengthening its technology workforce by tapping into relationships with key recruitment and tech talent organizations, such as Black Professionals in Tech Network (BPTN) and FDM Group, to continue to help build a strong pipeline of diverse talent and new colleagues.

Some of the major players operating in the market include: Cognizant; IBM., Accenture; HCL Technologies Limited, Genpact; Oracle; ExlService Holdings, Inc; Capgemini; Infosys Limited; SAP SE.

1 MARKET INTRODUCTION

1.1. Market Definitions
1.2. Main Objective
1.3. Stakeholders
1.4. Limitation

2 RESEARCH METHODOLOGY OR ASSUMPTION

2.1. Research Process of the Global Shared Services Market
2.2. Research Methodology of the Global Shared Services Market
2.3. Respondent Profile

3 MARKET SYNOPSIS

4 EXECUTIVE SUMMARY

5 SHARED SERVICES MARKET REVENUE (USD BN), 2020-2030F

6 MARKET INSIGHTS BY COMPONENT

6.1. Software
6.2. Services
- 6.2.1. Consulting
- 6.2.2. Integration
- 6.2.3. Maintenance

7 MARKET INSIGHTS BY DEPLOYMENT

7.1. Banking Financial Services and Insurance (BFSI)
7.2. Media and Entertainment
7.3. Manufacturing
7.4. Healthcare
7.5. Others

8 MARKET INSIGHTS BY END-USE

8.1. Cloud
8.2. On-Premises

9 MARKET INSIGHTS BY REGION

9.1. North America
- 9.1.1. US
- 9.1.2. Canada
- 9.1.3. Rest of North America
9.2. Europe
- 9.2.1. Germany
- 9.2.2. The United Kingdom
- 9.2.3. France
- 9.2.4. Spain
- 9.2.5. Italy
- 9.2.6. Rest of Europe
9.3. Asia-Pacific
- 9.3.1. China
- 9.3.2. India
- 9.3.3. Japan
- 9.3.4. Rest of Asia-Pacific
9.4. Rest of the World