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1496139

队列管理系统市场：现况分析与预测（2024-2032）

Queue Management System Market: Current Analysis and Forecast (2024-2032)

出版日期: 2024年05月01日 | 出版商:

UnivDatos Market Insights Pvt Ltd | 英文 152 Pages | 商品交期: 最快1-2个工作天内

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简介目录

由于人们越来越重视客户满意度，尤其是在服务业，队列管理系统市场预计将以约 4.25% 的复合年增长率成长。对客户满意度的日益重视是推动队列管理系统需求的关键因素。企业逐渐认识到为客户提供无缝、高效和个人化体验的重要性。队列管理系统使组织能够最大限度地减少等待时间、减少挫折感并提供个人化交互，最终提高客户满意度。例如，American Express进行的一项研究发现，86% 的客户愿意为更好的客户体验支付更多费用。此外，组织正在寻找简化营运、降低成本和优化资源分配的方法。伫列管理系统可以透过最大限度地减少等待时间、降低劳动成本和提高员工生产力来帮助您实现这些目标。此外，队列管理系统不再局限于医疗保健和金融等传统产业。随着组织意识到高效队列管理的好处，零售、教育和政府等各行业的需求都在成长。最后，队列管理系统与物联网、人工智慧和区块链等新技术的集合成为增强功能、效率和创新开启了新的可能性。这些因素正在推动环境并影响队列管理系统在各行业的普及。

根据组件，市场分为硬体、软体和服务。儘管这三个部分都发挥着重要作用，但软体部分已成为伫列管理系统中采用最广泛的元件。软体元件是伫列管理系统的支柱，可让企业管理客户流量、追踪等待时间并分析客户行为。软体解决方案具有灵活性、可扩展性，并且易于与现有系统集成，使其成为许多企业的首选。软体领域的上升轨迹是由多种因素造成的。其中之一是成本效益。软体解决方案通常比硬体组件更具成本效益，无需昂贵的硬体升级或更换。此外，该软体解决方案可与现有系统（例如 CRM、ERP 和其他业务应用程式）无缝集成，这使其对各种规模的企业都具有吸引力。最后，软体解决方案提供即时分析，使企业能够做出数据驱动的决策并优化营运。这些是推动软体解决方案成为各个市场队列管理系统领先部分的一些因素。

根据队列类型，市场分为结构化队列、非结构化队列、基于资讯亭的队列和移动队列。在当今的市场中，结构化队列部分推动了对队列管理系统的大部分需求。结构化伫列涉及客户在排队等待服务时必须遵循的预定义路线或规则。结构化队列旨在优化排队流程、确保高效的服务交付并最大限度地减少客户等待时间。这对于拥有大量客户的企业（例如银行、政府机关、医疗机构和零售商店）尤其重要。透过实施结构化队列，这些组织可以简化营运、提高客户满意度并提高生产力。此外，结构化伫列通常包含虚拟排队、伫列管理显示和自动呼叫系统等功能，这些功能可显着改善客户体验。客户可以收到准确的等待时间预测，在轮到他们时收到通知，甚至可以远端预订队列中的位置。这种程度的便利性和透明度有助于提高客户满意度并培养忠诚度和回头客。这些进步以及其他一些进步促成了标准队列部分的主导地位，为队列管理系统带来了最大的收入。

根据部署，市场分为基于云端的市场和本地市场。队列管理系统最广泛采用的部署模型是基于云端的解决方案。基于云端的系统不需要昂贵的硬体安装、维护或升级，这使得它们对于中小型企业来说特别具有成本效益。此外，云端解决方案基于订阅的定价模式提供了更高的成本可预测性和可扩展性。此外，基于云端的伫列管理系统可以快速、轻鬆地部署，无需复杂的软体安装或硬体配置。更新和升级由您的服务提供者处理，从而减轻组织 IT 资源的负担。此外，可以透过网路连接从任何地方存取基于云端的系统，从而实现远端监控和管理。这种移动性对于拥有多个地点和分散劳动力的组织来说是有利的。这些因素在使基于云端的服务成为对各种规模的企业有吸引力的主张方面发挥着关键作用。

依应用划分，市场分为报告和分析、预约管理、客户服务、查询处理、商店管理、劳动力优化、即时监控和其他（数位看板、客户参与）。全球队列管理系统最广泛采用的部分是客户服务和店内管理。改善客户体验任何企业的主要目标之一都是提供出色的客户体验，而队列管理系统在实现这一目标方面发挥关键作用。漫长的等待时间和混乱的队列会导致客户沮丧，从而对满意度和忠诚度产生负面影响。透过实施队列管理系统，企业可以简化伫列流程、减少等待时间，并为客户提供更有条理、更有效率的体验。此外，伫列管理系统透过提供有关伫列长度、等待时间和服务率的即时资料来帮助最佳化操作。这些资讯使公司能够更有效地分配资源，例如在高峰时段调整人员配置或增加更多服务柜檯。透过提高营运效率，公司可以降低成本并提高生产力。此外，伫列管理系统通常与其他系统集成，例如预订排程和客户关係管理 (CRM) 平台。这种整合使企业能够为其客户提供无缝、个人化的服务体验。例如，客户可以在线上预约、接收提醒并在抵达后快速获得服务，从而减少等待时间并增强整体服务交付。这些因素使队列管理系统成为面向消费者的企业的重要资产，并推动队列管理系统在各个行业的广泛采用。

市场依行业分为银行、教育、餐厅、医院、公共设施、零售、活动、服务台、机场、车辆服务等。在全球市场中，医院和医疗机构占据了排队管理系统需求的大部分。这种成长轨迹的上升趋势是由于多种因素造成的，其中包括大量的患者群体。由于医院及医疗机构病患人数较多，接待处、诊断中心、计费柜檯、急诊室等各服务点经常人满为患，排队。排队管理系统使医院能够有效分配病患流量、消除瓶颈并有效利用资源。此外，队列管理系统透过减少等待时间、即时队列更新以及提供行动登记和预约安排等便利设施来帮助改善患者体验。其他行业，如银行、零售和机场，也广泛采用队列管理系统，但由于医疗服务的敏感性、患者量大、服务点多、监管合规要求以及对患者体验的日益关注。成长，医院和医疗机构已成为推动全球排队管理系统需求的最主要领域之一。

为了更瞭解队列管理的市场采用情况，我们将市场分为北美（美国、加拿大、北美其他地区）、欧洲（德国、英国、法国、西班牙、义大利、欧洲其他地区）、亚太地区（中国、日本、印度）、澳洲和世界其他地区（亚太地区）以及世界其他地区。亚太地区为队列管理系统提供了巨大的市场潜力，并占据了大部分收入。它主要受益于该地区所见证的城市化趋势。亚太地区正在经历快速的城市化和人口增长，增加了零售、医疗保健和交通等各个行业对高效排队管理解决方案的需求。例如，根据联合国预测，到2050年，亚太地区近64%的人口将居住在城市地区。人口涌入城市地区增加了对简化队列管理系统的需求，以改善客户体验并提高营运效率。此外，亚太地区还拥有一些全球最大、成长最快的零售和电子商务市场，包括中国、印度和东南亚国家。例如，Asian Development Bank（ADB）发布的报告显示，电子商务正在全球经济中迅速扩张，2019年占全球GDP的3.8%，2021年将增加至5.4%。预计到2025年将达到6.4%。推动这一成长的因素包括智慧型手机的使用、线上购物的便利性、产品多样性和技术进步。亚太地区在 B2C 和零售电子商务领域处于领先地位，预计到 2025 年将占据 61% 的市场占有率。亚太地区也处于采用行动应用、云端运算和人工智慧 (AI) 等数位技术的前沿。这种数位转型为队列管理系统的实施铺平了道路，该系统利用这些技术提供无缝的客户体验。例如，基于行动装置的队列管理解决方案在新加坡、韩国和日本等国家越来越受欢迎。亚太地区多国政府正积极推动智慧城市发展，并实施提升公共服务的措施。队列管理系统透过优化服务交付和改善医疗、交通和政府等各部门的公民体验，在这些努力中发挥关键作用。除此之外，这些发展正在影响排队管理系统在亚太地区的扩散并创造有利的环境。

A queue management system is a software application designed to manage and organize customer queues or waiting lines in various service environments, such as banks, hospitals, government offices, and retail stores. The primary goal of a queue management system is to enhance the customer experience by streamlining the waiting process and reducing perceived wait times.

The Queue Management System Market is expected to grow at a strong CAGR of around 4.25%, owing to the growing focus on customer satisfaction, particularly in the services industry. The growing emphasis on customer satisfaction is a significant factor driving the demand for queue management systems. Businesses are recognizing the importance of providing seamless, efficient, and personalized experiences to their customers. Queue management systems enable organizations to minimize wait times, reduce frustration, and offer personalized interactions, ultimately enhancing customer satisfaction. For instance, the study done by American Express found that 86% of customers are willing to pay more for a better customer experience. Furthermore, organizations are seeking ways to streamline their operations, reduce costs, and optimize resource allocation. Queue management systems help achieve these goals by minimizing wait times, reducing labor costs, and improving staff productivity. Additionally, Queue management systems are no longer limited to traditional industries like healthcare and finance. The demand is growing across various sectors, including retail, education, and government, as organizations recognize the benefits of efficient queue management. Lastly, the integration of queue management systems with emerging technologies like IoT, AI, and blockchain is opening up new possibilities for enhanced functionality, efficiency, and innovation. Factors such as these are fostering a conducive environment, influencing the widespread adoption of Queue management systems across various industries.

Based on components, the market is segmented into hardware, software, and service. While all three segments play a crucial role, the software segment has emerged as the most widely adopted component in queue management systems. The software component is the backbone of a queue management system, enabling businesses to manage customer flow, track wait times, and analyze customer behavior. Software solutions offer flexibility, scalability, and ease of integration with existing systems, making them a preferred choice for many businesses. This upward trajectory of the software segment can be attributed to a multitude of factors. One such factor is cost-effectiveness. Software solutions are often more cost-effective than hardware components, eliminating the need for expensive hardware upgrades or replacements. Furthermore, software solutions can be seamlessly integrated with existing systems, such as CRM, ERP, and other business applications, making it an attractive proposition for businesses of all sizes. Lastly, software solutions provide real-time analytics, enabling businesses to make data-driven decisions and optimize their operations. These are some of the factors leading to the emergence of software solutions as a predominant segment of queue management systems across various markets.

Based on queue type, the market is categorized into structured queues, unstructured queues, kiosk-based, and mobile queues. The structured queue segment generates the major portion of demand for queue management systems in today's marketplace. Structured queues involve predefined paths and rules for customers to follow when waiting in line for service. Structured queues are designed to optimize the queuing process, ensuring efficient service delivery and minimizing customer wait times. This is particularly crucial for businesses that deal with high customer volumes, such as banks, government offices, healthcare facilities, and retail stores. By implementing structured queues, these organizations can streamline their operations, improve customer satisfaction, and increase productivity. Furthermore, structured queues often incorporate features like virtual queuing, queue management displays, and automated call systems, which significantly enhance the customer experience. Customers can receive accurate wait time estimates, receive notifications when their turn is approaching, and even reserve their place in the queue remotely. This level of convenience and transparency contributes to higher customer satisfaction rates, fostering loyalty and repeat business. These advancements, along with some others, have contributed to this dominion of the standard queue segment, generating maximum revenue for the queue management system.

Based on deployment, the market is bifurcated into cloud-based and on-premise. The most widely adopted deployment model for queue management systems is cloud-based solutions. Cloud-based systems eliminate the need for expensive hardware installations, maintenance, and upgrades, making them more cost-effective, especially for small and medium-sized businesses. The subscription-based pricing model of cloud solutions also offers better cost predictability and scalability. Furthermore, cloud-based queue management systems can be deployed quickly and easily without the need for complex software installations or hardware configurations. Updates and upgrades are handled by the service provider, reducing the burden on the organization's IT resources. Additionally, cloud-based systems can be accessed from anywhere with an internet connection, enabling remote monitoring and management. This mobility is advantageous for organizations with multiple locations or a distributed workforce. Factors such as these have played a key role in making cloud-based services an attractive proposition for businesses of all sizes.

Based on application, the market is segmented into reporting & analytics, appointment management, customer service, query handling, in-store management, workforce optimization, real-time monitoring, and others (digital signage and customer engagement). The most widely adopted segment for queue management systems worldwide is customer service and in-store management. Improving Customer Experience One of the primary goals of businesses is to provide an exceptional customer experience, and queue management systems play a crucial role in achieving this. Long waiting times and disorganized queues can lead to customer frustration, negatively impacting satisfaction and loyalty. By implementing a queue management system, businesses can streamline the queuing process, reduce wait times, and offer a more organized and efficient experience for customers. Furthermore, Queue management systems help optimize operations by providing real-time data on queue lengths, wait times, and service rates. This information allows businesses to allocate resources more effectively, such as adjusting staffing levels or opening additional service counters during peak periods. By improving operational efficiency, businesses can reduce costs and increase productivity. Additionally, Queue management systems often integrate with other systems, such as appointment scheduling and customer relationship management (CRM) platforms. This integration allows businesses to provide a seamless and personalized service experience for customers. For example, customers can book appointments online, receive reminders, and be served promptly upon arrival, reducing wait times and enhancing the overall service delivery. Factors such as these have made the Queue management systems an indispensable asset for consumer-facing companies, driving the widespread adoption of Queue management systems across various industries.

Based on verticals, the market is segmented into banking, educational, restaurants, hospitals, public, retail, events, help desks, airports, vehicle servicing, and others. Hospitals and healthcare facilities create the major portion of the demand for Queue management systems in the global markets. This uptrend in growth trajectory can be attributed to a multitude of factors, such as high patient volumes. Hospitals and healthcare facilities often experience high patient volumes, leading to overcrowding and long queues at various service points like registration desks, diagnostic centers, billing counters, and emergency departments. Queue management systems help hospitals distribute patient flow effectively, reducing bottlenecks and ensuring efficient resource utilization. Furthermore, Queue management systems contribute to improved patient experiences by reducing wait times, providing real-time queue updates, and offering amenities like mobile check-in and appointment scheduling. While other industries like banking, retail, and airports also widely adopt queue management systems, the sensitive nature of healthcare services, high patient volumes, multiple service points, regulatory compliance requirements, and the increasing focus on patient experience make hospitals and healthcare facilities one of the most dominant segments driving the demand for queue management systems worldwide

For a better understanding of the market adoption of Queue management, the market is analyzed based on its worldwide presence in countries such as North America (The U.S., Canada, and the Rest of North America), Europe (Germany, The U.K., France, Spain, Italy, Rest of Europe), Asia-Pacific (China, Japan, India, Australia, Rest of Asia-Pacific), Rest of World. The Asia-Pacific region presents a huge market potential for queue management systems and holds most of the generated revenue. Primarily benefitted from the urbanization trend witnessed by the region. The Asia-Pacific region is witnessing rapid urbanization and population growth, leading to an increased demand for efficient queue management solutions in various sectors, such as retail, healthcare, and transportation. For instance, According to the United Nations, by 2050, nearly 64% of the Asia-Pacific population will live in urban areas. This urban population influx is driving the need for streamlined queue management systems to enhance customer experiences and improve operational efficiencies. Furthermore, The Asia-Pacific region is home to some of the world's largest and fastest-growing retail and e-commerce markets, such as China, India, and Southeast Asian countries. For instance, as per report published by the Asian Development Bank (ADB), E-commerce is rapidly expanding in the global economy, with it representing 3.8% of the global GDP in 2019 and increasing to 5.4% in 2021. Projections suggest it will reach 6.4% by 2025. Factors driving this growth include the use of smartphones, the convenience of online shopping, a variety of products, and technological advancements. The Asia-Pacific region leads in B2C and retail e-commerce and is expected to hold a 61% market share by 2025. The Asia-Pacific region has also been at the forefront of adopting digital technologies, such as mobile apps, cloud computing, and artificial intelligence (AI). This digital transformation has paved the way for the adoption of queue management systems that leverage these technologies to provide seamless customer experiences. For instance, mobile-based queue management solutions are gaining popularity in countries like Singapore, South Korea, and Japan. Government initiatives and smart city projects: Many governments in the Asia-Pacific region are actively promoting the development of smart cities and implementing initiatives to enhance public services. Queue management systems play a crucial role in these initiatives by optimizing service delivery and improving citizen experiences in various sectors, such as healthcare, transportation, and government offices. These developments among others are fostering a conducive environment, influencing the widespread adoption of Queue management systems in the Asia Pacific region.

Some of the major players operating in the market include Qwaiting.com; Q-Matic AB; wavetec; VirtuaQ; SEDCO; Addsoft Technologies Private Limited; Link Retail; Isarsoft GmbH; Advantech Co., Ltd; and Verint Systems Inc.

1.MARKET INTRODUCTION

1.1. Market Definitions
1.2. Main Objective
1.3. Stakeholders
1.4. Limitation

2.RESEARCH METHODOLOGY OR ASSUMPTION

2.1. Research Process of the Queue Management System Market
2.2. Research Methodology of the Queue Management System Market
2.3. Respondent Profile

3.EXECUTIVE SUMMARY

3.1. Industry Synopsis
3.2. Segmental Outlook
3.3. Market Growth Intensity
3.4. Regional Outlook

4.MARKET DYNAMICS

4.1. Drivers
4.2. Opportunity
4.3. Restraints
4.4. Trends
4.5. PESTEL Analysis
4.6. Demand Side Analysis
4.7. Supply Side Analysis
- 4.7.1. Merger & Acquisition
- 4.7.2. Investment Scenario
- 4.7.3. Industry Insights: Leading Startups and Their Unique Strategies

5.PRICING ANALYSIS

5.1. Regional Pricing Analysis
5.2. Price Influencing Factors

6.GLOBAL QUEUE MANAGEMENT SYSTEM MARKET REVENUE (USD MN), 2022-2032F

7.MARKET INSIGHTS BY COMPONENT

7.1. Hardware
7.2. Software
7.3. Service

8.MARKET INSIGHTS BY QUEUE TYPE

8.1. Structured Queue
8.2. Unstructured Queue
8.3. Kiosk Based
8.4. Mobile Queues

9.MARKET INSIGHTS BY DEPLOYMENT

9.1. Cloud Based
9.2. On-Premise

10.MARKET INSIGHTS BY APPLICATION

10.1. Reporting & Analytics
10.2. Appointment Management
10.3. Customer Service
10.4. Query Handling
10.5. In-Store Management
10.6. Workforce Optimization
10.7. Real-Time Monitoring
10.8. Others (Digital Signage, and Customer Engagement)

11.MARKET INSIGHTS BY VERTICAL

11.1. Banking
11.2. Educational
11.3. Restaurants
11.4. Hospitals
11.5. Public
11.6. Retail
11.7. Events
11.8. Help Desks
11.9. Airports
11.10. Vehicle Servicing
11.11. Others (Transportation, Amusement Parks, etc.)

12.MARKET INSIGHTS BY REGION

12.1. North America
- 12.1.1. U.S.
- 12.1.2. Canada
- 12.1.3. Rest of North America
12.2. Europe
- 12.2.1. Germany
- 12.2.2. U.K.
- 12.2.3. France
- 12.2.4. Italy
- 12.2.5. Spain
- 12.2.6. Rest of Europe
12.3. Asia-Pacific
- 12.3.1. China
- 12.3.2. Japan
- 12.3.3. India
- 12.3.4. Australia
- 12.3.5. Rest of Asia-Pacific
12.4. Rest of World

13.VALUE CHAIN ANALYSIS

13.1. Marginal Analysis
13.2. List of Market Participants

14.COMPETITIVE LANDSCAPE

14.1. Competition Dashboard
14.2. Competitor Market Positioning Analysis
14.3. Porter Five Forces Analysis

15.COMPANY PROFILED

15.1. Qwaiting.com
- 15.1.1. Company Overview
- 15.1.2. Key Financials
- 15.1.3. SWOT Analysis
- 15.1.4. Product Portfolio
- 15.1.5. Recent Developments
15.2. Q-Matic AB
15.3. wavetec
15.4. VirtuaQ
15.5. SEDCO
15.6. Addsoft Technologies Private Limited
15.7. Link Retail
15.8. Isarsoft GmbH
15.9. Advantech Co., Ltd
15.10. Verint Systems Inc.

16.ACRONYMS & ASSUMPTION

17.ANNEXURE

02-2729-4219

+886-2-2729-4219

License/价格

队列管理系统市场：现况分析与预测（2024-2032）

Queue Management System Market: Current Analysis and Forecast (2024-2032)

目录

第1章市场介绍

第2章研究方法或前提条件

第3章执行摘要

第4章市场动态

第5章价格分析

第6章全球队列管理系统市场收入，2022-2032

第7章市场成分分析

第8章依队列类型的市场分析

第9章市场发展分析

第10章应用市场分析

第11章产业市场分析

第12章区域市场分析

第13章价值链分析

第14章竞争格局

第15章公司简介

第16章缩写与先决条件

第17章附录