2026 年至 2032 年伫列管理系统市场（按组件类型、部署类型、组织规模和地区划分）

伫列管理系统 (QMS) 市场评估 - 2026-2032

越来越多的企业采用 QMS 解决方案来减少等待时间并提高服务效率，从而提高客户满意度和忠诚度，从而推动了伫列管理系统的采用。向非接触式互动的转变受到健康和安全问题的推动，市场规模预计将在 2024 年超过 3.0551 亿美元，并在 2032 年达到约 4.9807 亿美元的估值。

除此之外，数位电子看板、行动通知和即时数据分析等技术创新正在推动伫列管理系统的采用。当企业寻求优化业务的方法时，QMS 正在透过简化伫伫列管理、缓解拥塞和改善资源分配来帮助市场。

伫列管理系统市场定义/概述

伫列管理系统是一种技术解决方案，旨在管理和简化各种服务环境中的客户流量和等待时间。 QMS 利用硬体和软体的组合，包括数位电子看板、票务系统和行动应用程序，来组织和监控排队，为客户创造更顺畅、更有效率的服务体验。

在实务中，QMS 应用于零售、医疗保健、银行、饭店等各个领域。 QMS 透过减少客户等待时间、管理高峰时段和提高整体服务品质来帮助企业提高业务效率。透过提供即时更新和通知，QMS 解决方案可以提高客户满意度并优化员工资源分配。

人工智慧和机器学习等技术的进步有望塑造排队管理系统的未来，实现高阶数据分析、预测性排队管理和个人化的客户互动。此外，对非接触式和基于行动的解决方案的更多关注将推动 QMS 的采用，在遵守健康和安全准则的同时改善客户体验。

对改善客户体验的日益增长的需求将如何促进伫列管理系统的采用？

伫列管理系统市场的主要驱动力之一是各领域对改善客户体验的需求日益增长。随着企业努力减少等待时间并提高服务效率，伫列管理系统已成为不可或缺的工具。根据美国劳工统计局的数据，预计从 2022 年到 2032 年，客户服务负责人的就业人数将增加 4%，显示人们更加重视客户互动。这一趋势正在推动组织投资先进的伫列管理解决方案。例如，领先的客户旅程管理解决方案供应商 Qmatic 于 2024 年 7 月宣布推出基于人工智慧的预测排队系统，旨在优化等待时间并提高客户满意度。

第二个驱动力是各行各业的快速数位化，尤其是在新冠疫情之后。企业越来越多地采用数位解决方案来管理客户流量并保持社交距离措施。欧盟委员会的一份报告称，到 2023 年，41% 的欧盟公司将更加重视数位化，高于 2020 年的 36%。这种数位化转型正在刺激对复杂的伫列管理系统的需求。 2024 年 8 月，市场中的另一个主要参与企业NEMO-Q 推出了一个新的云端基础的伫列管理平台，该平台可与现有的数位基础设施和即时分析功能无缝整合。

最后，物联网和人工智慧技术的日益普及正在推动伫列管理系统市场向前发展。这些技术实现了更智慧、更有效率的伫列管理，包括即时监控、预测分析和个人化客户互动等功能。据澳洲政府工业、科学和资源部称，到 2030 年，澳洲采用物联网预计将使经济增加 1,200 亿美元。

伫列管理系统的高实施和维护成本是否会抑制市场成长？

由于伫列管理系统实施和维护成本高，因此对于中小型企业来说可能是一个重大障碍。对先进硬体、软体和持续维护的初始投资可能非常巨大，这可能会限制预算有限或寻求更具成本效益的解决方案的企业的采用。

与现有系统的整合可能是一个挑战，特别是对于技术过时或分散的公司。确保您的 QMS 平台与其他业务系统（例如客户关係管理 (CRM) 和销售点 (POS) 系统）之间的无缝连接可能很复杂，并且可能需要额外的资源进行客製化和故障排除。

使用者的抵制和培训不足也会影响 QMS 解决方案的有效性。如果员工或客户没有接受足够的培训或不接受新技术，系统的优势可能无法充分实现。这种阻力可能会导致系统利用率不足，并降低其在提高服务效率和客户满意度方面的潜在效力。

目录

第一章 引言

• 市场定义
• 市场区隔
• 调查方法

第二章执行摘要

• 主要发现
• 市场概览
• 市集亮点

第三章市场概述

• 市场规模和成长潜力
• 市场趋势
• 市场驱动因素
• 市场限制
• 市场机会
• 波特五力分析

第四章伫列管理系统市场：按组件

• 硬体
• 软体
• 服务

第五章伫列管理系统市场（按部署类型）

• 本地
• 云端基础

第六章伫列管理系统市场：依组织规模

• 中小型企业
• 大公司

第七章区域分析

• 北美洲
• 美国
• 加拿大
• 墨西哥
• 欧洲
• 英国
• 德国
• 法国
• 义大利
• 亚太地区
• 中国
• 日本
• 印度
• 澳洲
• 拉丁美洲
• 巴西
• 阿根廷
• 智利
• 中东和非洲
• 南非
• 沙乌地阿拉伯
• 阿拉伯聯合大公国

第八章市场动态

• 市场驱动因素
• 市场限制
• 市场机会
• COVID-19 市场影响

第九章 竞争态势

• 主要企业
• 市场占有率分析

第十章 公司简介

• Advantech
• Wavetec
• Aurionpro
• Lavi Industries
• QLess
• Qmatic
• SEDCO
• Q-nomy
• Skiplino

第十一章 市场展望与机会

• 新兴技术
• 未来市场趋势
• 投资机会

第十二章 附录

• 简称列表
• 来源和参考文献

Queue Management System Market Valuation - 2026-2032

Organizations are increasingly adopting QMS solutions to reduce wait times and improve service efficiency, leading to higher customer satisfaction and loyalty this is propelling the adoption of queue management system. The shift towards contactless interactions, accelerated by health and safety concerns are driving the market size surpass USD 305.51 Million valued in 2024 to reach a valuation of around USD 498.07 Million by 2032.

In addition to this, innovations in digital signage, mobile notifications, and real-time data analytics is spurring up the adoption of queue management system. Businesses are seeking ways to optimize their operations, and QMS helps by streamlining queue management, reducing congestion, and improving resource allocation is enabling the market to grow at a CAGR of 6.3% from 2026 to 2032.

Queue Management System Market: Definition/ Overview

A Queue Management System (QMS) is a technological solution designed to manage and streamline customer flow and wait times in various service environments. It uses a combination of hardware and software, such as digital signage, ticketing systems, and mobile apps, to organize and monitor queues, ensuring a smoother and more efficient service experience for customers.

In practice, QMS is applied across various sectors including retail, healthcare, banking, and hospitality. It helps businesses improve operational efficiency by reducing customer wait times, managing peak periods, and enhancing overall service quality. By providing real-time updates and notifications, QMS solutions improve customer satisfaction and optimize staff resource allocation.

Advancements in technology, like AI and machine learning, are expected to shape the future of Queue Management Systems, enabling advanced data analysis, predictive queue management, and personalized customer interactions. The growing focus on contactless and mobile-based solutions will also drive QMS adoption, enhancing customer experience while adhering to health and safety guidelines.

How will Growing Need for Improved Customer Experience Increase Adoption of Queue Management System?

One of the key drivers of the queue management system market is the growing need for improved customer experience across various sectors. As businesses strive to reduce wait times and enhance service efficiency, queue management systems have become essential tools. According to the U.S. Bureau of Labor Statistics, employment in customer service representatives is projected to grow 4% from 2022 to 2032, indicating an increasing focus on customer interactions. This trend is prompting organizations to invest in advanced queue management solutions. For instance, Qmatic, a leading provider of customer journey management solutions, announced in July 2024 the launch of its AI-powered predictive queuing system, designed to optimize wait times and improve customer satisfaction.

The second driver is the rapid digitalization across industries, particularly in the wake of the COVID-19 pandemic. Businesses are increasingly adopting digital solutions to manage customer flow and maintain social distancing measures. The European Commission reported that in 2023, 41% of EU enterprises had a high level of digital intensity, up from 36% in 2020. This digital transformation is fueling the demand for sophisticated queue management systems. In August 2024, NEMO-Q, another major player in the market, unveiled its new cloud-based queue management platform, offering seamless integration with existing digital infrastructure and real-time analytics capabilities.

Lastly, the rising adoption of IoT and AI technologies is propelling the queue management system market forward. These technologies enable more intelligent and efficient queue management, offering features like real-time monitoring, predictive analytics, and personalized customer interactions. According to the Australian Government's Department of Industry, Science and Resources, IoT adoption in Australia is expected to add up to USD 120 Billion to the economy by 2030.

Will High Implementation and Maintenance Costs of Queue Management System Restrain Its Market Growth?

Queue management systems can be hindered by high implementation and maintenance costs, which can be a significant barrier for small to medium-sized enterprises. The initial investment in advanced hardware, software, and ongoing maintenance can be substantial, potentially limiting adoption among businesses with tighter budgets or those seeking more cost-effective solutions.

Integration with existing systems can pose challenges, particularly for organizations with outdated or disparate technologies. Ensuring seamless connectivity between QMS platforms and other operational systems, such as customer relationship management (CRM) or point-of-sale systems, can be complex and may require additional resources for customization and troubleshooting.

User resistance and inadequate training can also affect the effectiveness of QMS solutions. If staff and customers are not adequately trained or do not embrace the new technology, the benefits of the system may not be fully realized. This resistance can lead to underutilization of the system, diminishing its potential impact on improving service efficiency and customer satisfaction.

Category-Wise Acumens

Will Rise in Adoption of Cloud-Based Systems Drive Queue Management System Market Growth?

Cloud-based systems are increasingly dominating the queue management system market, offering scalability, flexibility, and cost-effectiveness that traditional on-premise solutions struggle to match. These systems allow businesses to manage queues remotely, update in real-time, and easily integrate with other cloud-based services. According to the U.S. National Institute of Standards and Technology, 92% of federal agencies were using some form of cloud computing by 2022, highlighting the widespread adoption of cloud technologies across sectors. In a recent development, Wavetec, a global leader in queue management solutions, launched its new cloud-based platform "CloudQ" in July 2024, featuring advanced analytics and multi-location management capabilities.

The shift towards cloud-based queue management systems is also driven by the growing need for data-driven insights and analytics. These systems can collect, process, and analyze vast amounts of queue data in real-time, helping businesses make informed decisions to optimize their operations. The European Union Agency for Cybersecurity reported that cloud uptake among EU enterprises reached 41% in 2023, up from 36% in 2020. Capitalizing on this trend, QLess, another major player in the market, announced in August 2024 the release of its AI-powered cloud queue management solution, offering predictive analytics and personalized customer engagement features.

Cloud-based queue management systems are particularly appealing to small and medium-sized enterprises (SMEs) due to their lower upfront costs and ease of implementation. These systems eliminate the need for extensive on-site hardware and allow for quick deployment and updates. The Australian Bureau of Statistics reported that in 2022-23, 63% of businesses were using paid cloud computing services, up from 55% in 2019-20. Responding to this growing demand, Qminder, a prominent queue management solution provider, introduced its new "Qminder Lite" cloud-based offering in June 2024, specifically tailored for SMEs with features like mobile queue joining and real-time wait time updates.

Which Factors Enhance the Use of Queue Management System in Large Enterprises?

Large enterprises are increasingly dominating the queue management system market, leveraging their substantial resources to implement sophisticated and comprehensive solutions across multiple locations. These organizations are adopting queue management systems to streamline operations, enhance customer experience, and gather valuable data for strategic decision-making. According to the U.S. Bureau of Labor Statistics, large enterprises (those with 1000+ employees) accounted for 47.9% of total employment in 2022, indicating their significant market influence. In a recent development, Oracle announced in July 2024 the launch of its "Enterprise Queue Management Suite," designed specifically for large-scale implementations across various industries.

The dominance of large enterprises in this market is further fueled by their ability to invest in cutting-edge technologies such as AI, IoT, and advanced analytics to enhance their queue management capabilities. These technologies enable predictive queue management, personalized customer interactions, and real-time optimization of resources. The European Commission reported that in 2023, 80% of large enterprises in the EU used cloud computing services, compared to 41% of all enterprises. Capitalizing on this trend, SAP introduced its "Intelligent Queue Management" module in August 2024, integrating seamlessly with its existing enterprise resource planning (ERP) systems and offering AI-driven insights for large-scale queue optimization.

Country/Region-wise Acumens

Will Early Adoption of Technologies in North America Drive Queue Management System Market Growth?

North America is firmly established as the dominant region in the queue management system market, driven by advanced technological infrastructure and a strong focus on customer experience enhancement. The region's leadership is underpinned by the presence of major tech hubs and early adoption of innovative queue management solutions across various sectors. According to the U.S. Census Bureau, retail sales in the United States reached USD 7.1 Trillion in 2023, highlighting the massive potential for queue management systems in the retail sector alone. In a recent development, NEMO-Q, a leading queue management solution provider, announced in July 2024 the launch of its AI-powered "Predictive Queue Optimization" system, specifically tailored for the North American market.

The healthcare sector in North America is a significant driver of queue management system adoption, with hospitals and clinics implementing these solutions to improve patient flow and reduce wait times. The U.S. Centers for Medicare & Medicaid Services reported that national health spending is projected to grow at an average annual rate of 5.4% from 2022-2031, reaching nearly $7.2 trillion by 2031. This growth is expected to fuel further investment in healthcare infrastructure, including queue management systems. Responding to this trend, Qmatic unveiled its "Healthcare Queue Management Suite" in August 2024, featuring touchless check-in options and integration with electronic health records systems.

Will Rising Government Initiatives Promoting Smart City Development Enhance Adoption of Queue Management System in Asia Pacific?

The Asia Pacific region is experiencing rapid growth in the Queue Management System Market, driven by government initiatives promoting smart city development and digital transformation are also fueling the growth of the queue management system market in Asia Pacific. These initiatives are driving the implementation of queue management solutions in public sector organizations to improve service delivery efficiency. The Japanese Ministry of Internal Affairs and Communications reported that 95.1% of the population had access to high-speed internet as of 2023, providing a strong foundation for digital queue management solutions. Responding to this digital readiness, NEMO-Q launched its "Smart City Queue Management Suite" in June 2024, offering integrated solutions for municipal services, healthcare facilities, and transportation hubs across the Asia Pacific region.

The retail sector in Asia Pacific is a significant driver of queue management system adoption, with shopping malls and supermarkets implementing these solutions to improve customer flow and reduce wait times. China's National Bureau of Statistics reported that retail sales of consumer goods reached 44.08 trillion yuan (about $6.8 trillion) in 2023, highlighting the massive potential for queue management systems in the retail sector. Capitalizing on this trend, Q-nomy introduced its "Retail Queue Optimization Platform" in August 2024, featuring AI-powered customer flow prediction and multi-language support tailored for the diverse Asian market.

Competitive Landscape

The queue management system market is a dynamic and competitive space, characterized by a diverse range of players vying for market share. These players are on the run for solidifying their presence through the adoption of strategic plans such as collaborations, mergers, acquisitions, and political support.

The organizations are focusing on innovating their product line to serve the vast population in diverse regions. Some of the prominent players operating in the queue management system market include:

• Qmatic
• Jolly Technologies
• Ammunition
• Wavetec
• Queuemetrics
• Kiosk Information Systems
• NexTech AR Solutions
• Zenoti
• XIPHIAS Software Technologies
• Lavi Industries
• PIT Solutions
• Riteq
• Q-nomy
• Flowbird
• Savi Technology
• CivicConnect
• Aloe Systems
• SYNQ3
• InLine Systems
• Axxess

Latest Developments

• In May 2024, Lavi Industries launched an upgraded version of its queue management platform featuring advanced touchless technology and real-time queue monitoring to improve safety and efficiency in high-traffic environments.
• In March 2024, Wavetec introduced a new queue management system with integrated mobile notifications and virtual queueing capabilities, allowing customers to manage their appointments and wait times via a mobile app.
• In February 2024, Queue-it partnered with a leading cloud service provider to enhance its virtual queue solutions with improved scalability and performance for handling large-scale online events and promotions.
• In November 2023, Tensator unveiled an innovative queue management solution that incorporates biometric recognition technology for streamlined check-in and enhanced security in busy public spaces.

Queue Management System Market, By Category

• Component:
• Hardware
• Software
• Services
• Deployment Type:
• Cloud
• On-Premise
• Organization Size:
• Large Enterprises
• Small and Medium-Sized Enterprises (SMBs)
• Region:
• North America
• Europe
• Asia-Pacific
• South America
• Middle East & Africa

TABLE OF CONTENTS

1. Introduction

• Market Definition
• Market Segmentation
• Research Methodology

2. Executive Summary

• Key Findings
• Market Overview
• Market Highlights

3. Market Overview

• Market Size and Growth Potential
• Market Trends
• Market Drivers
• Market Restraints
• Market Opportunities
• Porter's Five Forces Analysis

4. Queue Management System Market, By Component

• Hardware
• Software
• Services

5. Queue Management System Market, By Deployment Type

• On-Premises
• Cloud-Based

6. Queue Management System Market, By Organization Size

• Small & Medium Enterprises (SMEs)
• Large Enterprises

7. Regional Analysis

• North America
• United States
• Canada
• Mexico
• Europe
• United Kingdom
• Germany
• France
• Italy
• Asia-Pacific
• China
• Japan
• India
• Australia
• Latin America
• Brazil
• Argentina
• Chile
• Middle East and Africa
• South Africa
• Saudi Arabia
• UAE

8. Market Dynamics

• Market Drivers
• Market Restraints
• Market Opportunities
• Impact of COVID-19 on the Market

9. Competitive Landscape

• Key Players
• Market Share Analysis

10. Company Profiles

• Advantech
• Wavetec
• Aurionpro
• Lavi Industries
• QLess
• Qmatic
• SEDCO
• Q-nomy
• Skiplino

11. Market Outlook and Opportunities

• Emerging Technologies
• Future Market Trends
• Investment Opportunities

12. Appendix

• List of Abbreviations
• Sources and References