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市场调查报告书
商品编码
1819716
2021-2031 年亚太地区队列管理系统市场报告(范围、细分、动态和竞争分析)Asia Pacific Queue Management System Market Report 2021-2031 by Scope, Segmentation, Dynamics, and Competitive Analysis |
2023年,亚太地区排队管理系统 (QMS) 市场规模约为1.7089亿美元,预计到2031年将成长至约3.3935亿美元,预测期内年复合成长率(CAGR) 为9.0%。这一增长主要受到该地区中小企业扩张的影响。
中小企业的崛起预计将为排队管理系统市场创造巨大的机会。中小企业以其灵活性和快速适应能力而闻名,这使得它们能够比大型企业更有效地创建客製化解决方案,以满足特定的客户需求。根据经济合作暨发展组织 (OECD) 的数据,中小企业对许多国家的经济至关重要,截至 2021 年,它们约占总就业人数的 50%,贡献了国内生产毛额 (GDP) 的 40%。随着这些企业的不断发展,它们越来越认识到营运效率和客户体验的重要性,从而提高了排队管理系统的采用率。
随着中小企业的扩张,客户对快速且有效率的服务期望也日益增长,有效的客流管理变得至关重要。排队管理系统为这些企业提供了必要的工具,以简化营运流程、最大限度地缩短等待时间并提升服务质量,这对于在竞争激烈的环境中留住客户至关重要。此外,中小企业内部日益整合的数位解决方案促进了先进品质管理系统 (QMS) 的实施,该系统利用即时资料分析来优化服务流程。这一趋势不仅提升了客户满意度,还帮助中小企业提高生产力和营运效率,从而增强其在市场中的永续性。
亚太地区排队管理系统市场涵盖多个关键区域,包括澳洲、中国、韩国、印度、日本和亚太其他地区。该市场展现出巨大的成长潜力,尤其是在中国和印度等快速发展中国家以及日本等较成熟的经济体。亚太地区的服务业正迅速拥抱自动化、人工智慧 (AI)、云端解决方案和其他创新技术。为了保持竞争力,该地区不断推动数位化能力建构。例如,中国政府于2023年2月发布了《数位中国建设整体布局规划》,旨在推动数位科技在经济、政治、文化、社会和环境等各个领域的应用。到2025年,中国计划建立一个全面的数位化体系,并争取2035年跻身全球数位化前列。持续的数位转型预计将推动排队管理系统的需求,从而在预测期内进一步推动市场成长。
亚太地区排队管理系统市场也得到了 Seehash Softwares Pvt. Ltd.、XIPHIAS Software Technologies Pvt. Ltd. 和 Aurionpro Solutions Limited 等主要参与者的大力支持。这些公司致力于开发创新的排队管理解决方案。例如,Aurionpro Solutions Limited 的 OptiQ 系统广泛应用于银行、医疗保健和航空等各个领域。 OptiQ 整合了即时分行分析和动态客户情报,以增强客户流量并改善整体客户旅程。银行、金融服务和保险 (BFSI) 行业尤其正在经历技术进步,IDC Financial Insights 的一份报告显示,截至 2022 年 6 月,92% 的亚洲银行计划增加云端运算支出。银行的排队管理系统通常包括自助服务亭,可方便日常交易,显着减少等待时间并最大限度地减少人为错误。
亚太地区排队管理系统市场按类型、组件、应用和国家细分。按类型划分,市场分为虚拟排队和线性排队,其中虚拟排队细分市场在2023年将占据更大的市场份额。按组件划分,市场分为解决方案和服务,其中解决方案细分市场在市场份额方面也处于领先地位。按应用划分,市场涵盖金融服务、保险、保险和保险业、医院、零售店、餐厅、公用事业服务提供者、机场、政府部门等行业,其中零售店在2023年占据最大份额。
从地理上看,市场分为澳洲、中国、日本、印度、韩国和亚太其他地区,其中中国在 2023 年占据市场份额的主导地位。
亚太地区排队管理系统市场的知名公司包括 Q-MATIC Group AB、Qminder Ltd、Q-nomy Inc、Skiplino、Wavetec、Aurionpro Solutions Ltd、Advantech Co Ltd、SEDCO Co Ltd、Lavi Industries、AKIS Technologies UAB、WaitWell、Verint Systems Inc、QLESS、OFFOFF Holding这些公司在开发和实施排队管理系统方面处于领先地位,可满足亚太地区各行业的多样化需求。
The Asia Pacific queue management system (QMS) market was valued at approximately US$ 170.89 million in 2023 and is projected to grow to around US$ 339.35 million by 2031, reflecting a compound annual growth rate (CAGR) of 9.0% during the forecast period. This growth is significantly influenced by the expansion of small and medium enterprises (SMEs) in the region.
The rise of SMEs is expected to create considerable opportunities for the queue management system market. SMEs are known for their flexibility and ability to adapt quickly, allowing them to create customized solutions that cater to specific customer needs more effectively than larger corporations. According to the Organisation for Economic Co-operation and Development (OECD), SMEs are vital to the economies of many countries, accounting for about 50% of total employment and 40% of gross domestic product (GDP) as of 2021. As these enterprises continue to grow, they increasingly recognize the importance of operational efficiency and customer experience, leading to a higher adoption rate of queue management systems.
As SMEs expand, they encounter rising customer expectations for prompt and efficient service, making effective customer flow management essential. Queue management systems equip these businesses with the necessary tools to streamline operations, minimize wait times, and enhance service delivery, which is crucial for customer retention in a competitive landscape. Additionally, the growing integration of digital solutions within SMEs facilitates the implementation of advanced QMS that leverage real-time data analytics to optimize service processes. This trend not only boosts customer satisfaction but also helps SMEs achieve greater productivity and operational efficiency, thereby enhancing their sustainability in the market.
The Asia Pacific queue management system market encompasses several key regions, including Australia, China, South Korea, India, Japan, and the Rest of Asia Pacific. The market exhibits significant growth potential, particularly in rapidly developing countries like China and India, as well as in more established economies such as Japan. The service sector in the Asia Pacific region is rapidly embracing automation, artificial intelligence (AI), cloud-based solutions, and other innovative technologies. To maintain competitiveness, there is a continuous push for digital capabilities across the region. For example, in February 2023, the Chinese government released the Overall Layout Plan for the development of a Digital China, aiming to promote the use of digital technology across various sectors, including economic, political, cultural, social, and environmental domains. By 2025, China plans to establish a comprehensive digital system, with aspirations to rank among the top countries globally in terms of digitalization by 2035. This ongoing digital transformation is expected to drive demand for queue management systems, further propelling market growth during the forecast period.
The Asia Pacific queue management system market is also supported by a strong presence of key players such as Seehash Softwares Pvt. Ltd., XIPHIAS Software Technologies Pvt. Ltd., and Aurionpro Solutions Limited. These companies are dedicated to developing innovative queue management solutions. For instance, Aurionpro Solutions Limited's OptiQ system is widely adopted across various sectors, including banking, healthcare, and aviation. OptiQ integrates real-time branch analytics and dynamic customer intelligence to enhance customer flow and improve the overall customer journey. The banking, financial services, and insurance (BFSI) sector, in particular, is experiencing technological advancements, with a report from IDC Financial Insights indicating that 92% of banks in Asia planned to increase their cloud spending as of June 2022. Queue management systems in banks often include self-service kiosks that facilitate routine transactions, significantly reducing wait times and minimizing human error.
The Asia Pacific queue management system market is segmented by type, component, application, and country. In terms of type, the market is divided into virtual queuing and linear queuing, with the virtual queuing segment holding a larger market share in 2023. Regarding components, the market is categorized into solutions and services, with the solutions segment also leading in market share. By application, the market includes sectors such as BFSI, hospitals, retail outlets, restaurants, utility service providers, airports, government offices, and others, with retail outlets representing the largest segment in 2023.
Geographically, the market is segmented into Australia, China, Japan, India, South Korea, and the Rest of Asia Pacific, with China dominating the market share in 2023.
Prominent companies in the Asia Pacific queue management system market include Q-MATIC Group AB, Qminder Ltd, Q-nomy Inc, Skiplino, Wavetec, Aurionpro Solutions Ltd, Advantech Co Ltd, SEDCO Co Ltd, Lavi Industries, AKIS Technologies UAB, WaitWell, Verint Systems Inc, QLESS, OFFTEC Holding Group, and Waitwhile Inc. These companies are at the forefront of developing and implementing queue management systems that cater to the diverse needs of various industries across the Asia Pacific region.