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市场调查报告书
商品编码
1819733
2021-2031 年欧洲队列管理系统市场报告(范围、细分、动态和竞争分析)Europe Queue Management System Market Report 2021-2031 by Scope, Segmentation, Dynamics, and Competitive Analysis |
2023 年欧洲排队管理系统 (QMS) 市值约为 2.0583 亿美元,预计到 2031 年将成长至约 3.7518 亿美元,在 2023 年至 2031 年的预测期内年复合成长率(CAGR) 为 7.8%。
排队管理系统在各行各业的应用日益广泛,加之客流量的增加,成为欧洲品质管理系统 (QMS) 市场成长的重要驱动力。零售、医疗保健和酒店等行业的客流量显着增加,对有效的排队管理解决方案的需求也日益增长。例如,领先的批发俱乐部连锁店报告客流量同比大幅增长,其中好市多 (Costco) 的客流量较 2019 年增长了 7.2%。在 2022 财年第一季度,好市多的店内销售额成长了 15%,全球客流量也成长了 6.8%。这一趋势表明,消费者对美国和国际批发零售商的忠诚度很高,因为消费者越来越倾向于大量购买和价值驱动的购物体验。消费者行为的这种转变凸显了高效的库存管理和人员配备解决方案的必要性,以应对购物者的涌入,以及实施有效的客户体验策略(例如先进的排队管理系统),以确保高客流量转化为客户满意度和忠诚度。
排队管理系统在医疗保健领域的重要性进一步凸显。例如,BestDoc Technology 的医院排队管理软体提供即时队列状态更新,使患者能够追踪自身排队位置并提前预判轮到自己。此功能在新冠疫情期间特别重要,患者可以在车内等候,并在预约时间前几分钟到达,从而最大限度地减少在医院的就诊时间。即使在疫情结束后,即时通知功能仍在持续提升病患体验,并提高医院工作人员的营运效率。该软体还有助于管理包括实验室和放射科在内的各种服务的排队情况,有效减少等待时间并缓解患者的焦虑。
机场也面临旅客数量不断增长的挑战,需要创新的解决方案来管理长队。根据国际航空运输协会 (IATA) 的数据,2023 年 3 月全球航空运输量激增 52.4%,显示人们越来越倾向于乘飞机出行。机场必须在售票柜檯、安检区和海关保持有序的排队,因此对先进的排队管理解决方案的需求日益增长,这些解决方案旨在提高旅客吞吐量和服务效率,最终提高投资回报率 (ROI)。
在餐饮业,週末和假日客流量大,往往导致顾客等候时间过长。为了提升用餐体验,一家连锁餐厅实施了候补名单管理系统,顾客可以透过手机应用程式加入数位候补名单。该系统即时更新等候状态,并在顾客的餐桌准备好时通知他们,从而减少入口处的拥堵,让食客在等候时可以逛逛附近的商店或享用饮品。由于顾客对系统的便利性和效率表示讚赏,这种方法提高了顾客的留存率并获得好评。因此,排队管理系统在各行业的普及率不断提高,是推动市场发展的关键因素。
欧洲排队管理系统市场分为几个区域,包括法国、德国、俄罗斯、义大利、英国和欧洲其他地区。德国、义大利、英国和西班牙等国家正大力投资先进的排队管理解决方案。欧盟委员会已在其「地平线欧洲」计画下拨款 1.911 亿美元用于数位技术,该计画支持区域研究人员开发数位创新。此外,各行各业,特别是银行、金融服务和保险 (BFSI) 领域的持续数位化,正在推动对排队管理系统的需求。欧洲许多银行机构正在实施数位转型策略,旨在提升客户体验并提供全天候数位服务。排队管理系统越来越多地用于透过智慧数位看板和整合网路签到进行预约安排,进一步推动了银行业的需要。
此外,欧洲正致力于人工智慧 (AI)、机器人技术和永续材料领域的进步,以提升业务营运。 2023 年 3 月,28 个计画入选同行评审,其中 6 个人工智慧和机器人计画获得了 2,120 万美元的资助,用于提升欧洲人工智慧和机器人技术能力。将人工智慧整合到排队管理系统中,可实现即时客户监控、优化客流和资料分析,从而为决策提供资讯。预计这项技术进步将在未来几年显着促进市场成长。
欧洲排队管理系统市场按类型、组件、应用和国家/地区进行分类。市场分为虚拟排队和线性排队,其中虚拟排队部分在2023年占据更大的市场份额。就组件而言,市场细分为解决方案和服务,其中解决方案占据主导地位。按应用划分,市场包括金融服务、保险、保险和保险业、医院、零售店、餐厅、公用事业服务提供者、机场、政府办公室等,其中零售店的市场份额最高。从地理分布来看,英国在2023年占据了欧洲排队管理系统市场的最大份额。
欧洲排队管理系统市场的主要参与者包括 Q-MATIC Group AB、Qminder Ltd、Q-nomy Inc、Skiplino、Wavetec、Aurionpro Solutions Ltd、Advantech Co Ltd、SEDCO Co Ltd、Lavi Industries、AKIS Technologies UAB、WaitWell、Verint Systems Inc、QLESS、OFFTEC Holding Industries Holding。
The Europe queue management system (QMS) market was valued at approximately US$ 205.83 million in 2023 and is projected to grow to around US$ 375.18 million by 2031, reflecting a compound annual growth rate (CAGR) of 7.8% during the forecast period from 2023 to 2031.
The increasing application of queue management systems across various sectors, coupled with a rise in customer foot traffic, is a significant driver of growth in the European QMS market. Industries such as retail, healthcare, and hospitality are witnessing a notable increase in customer visits, necessitating effective queue management solutions. For instance, leading wholesale club chains have reported substantial year-over-year growth in foot traffic, with Costco experiencing a 7.2% increase in visits compared to 2019. In the first fiscal quarter of 2022, Costco also noted a 15% rise in in-store sales alongside a 6.8% increase in global foot traffic. This trend indicates a strong consumer loyalty to wholesale retailers, both in the US and internationally, as customers increasingly prefer bulk purchasing and value-driven shopping experiences. This shift in consumer behavior underscores the need for efficient inventory management and staffing solutions to handle the influx of shoppers, as well as the implementation of effective customer experience strategies, such as advanced queue management systems, to ensure high foot traffic translates into customer satisfaction and loyalty.
The importance of queue management systems is further highlighted in the healthcare sector. For example, BestDoc Technology's hospital queue management software provides real-time updates on queue status, allowing patients to track their position in line and anticipate their turn. This feature became particularly valuable during the COVID-19 pandemic, enabling patients to wait in their vehicles and arrive just minutes before their appointments, thus minimizing their time spent in the hospital. Even after the pandemic, real-time notifications continue to enhance patient experiences and improve operational efficiency for hospital staff. The software also facilitates the management of queues for various services, including laboratory and radiology, effectively reducing wait times and alleviating patient anxiety.
Airports are also facing challenges due to increasing passenger numbers, which demand innovative solutions to manage long queues. According to the International Air Transport Association (IATA), global air traffic surged by 52.4% in March 2023, indicating a growing preference for air travel. Airports must maintain organized queues at ticket counters, screening areas, and customs, leading to a heightened demand for sophisticated queue management solutions that enhance passenger throughput and service efficiency, ultimately improving return on investment (ROI).
In the restaurant industry, high foot traffic during weekends and holidays often results in long wait times for tables. To improve the dining experience, a restaurant chain implemented a waitlist management system that allows customers to join a digital waitlist via a mobile app. This system provides real-time updates on wait status and notifies customers when their table is ready, reducing congestion at the entrance and allowing diners to explore nearby shops or enjoy a drink while waiting. This approach has led to increased customer retention and positive reviews, as patrons appreciate the convenience and efficiency of the system. Thus, the growing adoption of queue management systems across various sectors is a key factor driving the market.
The Europe queue management system market is segmented into several regions, including France, Germany, Russia, Italy, the UK, and the Rest of Europe. Countries like Germany, Italy, the UK, and Spain are significantly investing in advanced queue management solutions. The European Commission has allocated US$ 191.1 million for digital technologies under its Horizon Europe Programme, which supports regional researchers in developing digital innovations. Additionally, the ongoing digitization across various industries, particularly in the banking, financial services, and insurance (BFSI) sector, is propelling the demand for queue management systems. Many banking institutions in Europe are implementing digital transformation strategies aimed at enhancing customer experience and offering round-the-clock digital services. Queue management systems are increasingly utilized for appointment scheduling through smart digital signage and integrated web check-ins, further driving demand in the banking sector.
Moreover, Europe is focusing on advancements in artificial intelligence (AI), robotics, and sustainable materials to enhance business operations. In March 2023, 28 projects were selected for peer review, with six AI and robotics initiatives receiving US$ 21.2 million in funding to advance European AI and robotics capabilities. The integration of AI into queue management systems allows for real-time customer monitoring, optimization of customer flow, and data analysis to inform decision-making. This technological advancement is expected to significantly contribute to market growth in the coming years.
The Europe queue management system market is categorized by type, component, application, and country. The market is divided into virtual queuing and linear queuing, with the virtual queuing segment holding a larger market share in 2023. In terms of components, the market is segmented into solutions and services, with solutions dominating the market share. By application, the market includes BFSI, hospitals, retail outlets, restaurants, utility service providers, airports, government offices, and others, with retail outlets leading in market share. Geographically, the UK held the largest share of the Europe queue management system market in 2023.
Key players in the Europe queue management system market include Q-MATIC Group AB, Qminder Ltd, Q-nomy Inc, Skiplino, Wavetec, Aurionpro Solutions Ltd, Advantech Co Ltd, SEDCO Co Ltd, Lavi Industries, AKIS Technologies UAB, WaitWell, Verint Systems Inc, QLESS, OFFTEC Holding Group, and Waitwhile Inc.