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市场调查报告书
商品编码
1731737
全球 A2P SMS 市场规模(按应用程式、最终用户、区域覆盖范围和预测)Global A2P SMS Market Size By Application (Customer Relationship Management Services, Inquiry Related Services), By End-User (BFSI, Entertainment and Media), By Geographic Scope And Forecast |
2024 年 A2P SMS 市场规模价值 808.4 亿美元,预计到 2032 年将达到 1,205.5 亿美元,2026 年至 2032 年的复合年增长率为 5.65%。
A2P(应用程式到个人)简讯是指应用程式或系统向个人行动电话发送讯息的过程。与用于个人之间直接通讯的个人对个人 (P2P) SMS 不同,A2P SMS 用于企业和组织发送交易、促销和资讯讯息。
常见用途包括发送动态密码(OTP)、警报、通知和行销讯息。这种类型的简讯对于确保重要资讯快速可靠地到达收件人至关重要。
随着各种业务功能对行动通讯的依赖程度不断提高,A2P SMS 的未来前景光明。随着行动使用量的不断增长,企业将越来越多地利用 A2P SMS 进行个人化行销宣传活动、客户服务和即时更新。
影响全球 A2P SMS 市场的关键市场动态:
行动普及率不断上升:全球智慧型手机普及率不断上升正在推动对 A2P SMS 的需求。根据电讯(ITU)的预测,到2023年,全球每100人拥有行动电话用户数将达到110支。在已开发国家,这一数字甚至更高,达到每100人136人。
不断发展的电子商务:不断扩展的电子商务平台需要使用 A2P SMS 进行订单确认、动态密码和促销讯息,从而提高客户参与和安全性。根据美国人口普查局的数据,2023 年第四季度,电子商务销售额占零售总额的 15.4%,高于 2022 年同期的 14.9%。
改善客户体验:企业正在利用 A2P SMS 提供及时更新、警报和个人化讯息,从而改善整体客户体验和满意度。 Twilio 2023 年的一项调查发现,89% 的消费者更喜欢透过文字讯息而不是电话或电子邮件接收企业的通讯。
技术进步不断进步:简讯网关技术的创新以及与其他数位管道的整合正在提高 A2P 简讯的有效性和可靠性,从而推动市场成长。例如,Twilio 于 2024 年 2 月宣布推出一个新的人工智慧简讯平台,以增强讯息个人化和传递优化。
主要挑战
监管挑战:不同国家的监管规定不同,可能会使合规性变得复杂,并为使用 A2P SMS 进行全球通讯的企业带来额外成本。
垃圾邮件和诈骗问题:垃圾邮件和诈骗讯息的兴起会破坏 A2P SMS 的可传递性和可靠性,影响其有效性和使用者信任。
传递问题:网路限制和运营商过滤可能导致讯息传递失败或延迟,从而使 A2P SMS 作为通讯管道不可靠。
高成本:发送 A2P SMS 的成本可能很高,尤其是在发送大量简讯或跨多个地区发送时,这可能会限制其在中小型企业中的使用。
来自替代管道的竞争:随着企业寻求更整合和具有成本效益的解决方案,电子邮件、推播通知和通讯应用程式等替代通讯管道的兴起可能会减少对 A2P SMS 的需求。
主要趋势
融入全通路策略:企业越来越多地将 A2P SMS 与其他通讯管道(例如电子邮件和聊天应用程式)结合,以客户参与策略保持一致和个人化,从而提高整体互动和有效性。根据客户体验协会 (CEA) 2023 年的一份报告,78% 的企业使用至少三个管道与客户沟通,其中简讯与电子邮件和社交媒体一起排名靠前。
增强的安全功能:重点将双因素认证(2FA) 和加密等高级安全措施纳入 A2P SMS,以打击诈骗并保护敏感讯息,从而推动安全通讯的采用率不断提高。网路安全与基础设施安全局 (CISA) 在 2024 年初进行的一项调查发现,62% 的企业正在使用或计划在未来 12 个月内实施基于 SMS 的 2FA。
个人化和自动化:A2P SMS 中人工智慧和自动化的使用正在增加,从而实现了更有针对性和个性化的通讯。这一趋势将使企业能够根据用户行为和偏好发送相关讯息,从而提高参与度和回应率。根据美国贸易委员会 2023 年数位行销趋势报告,在通讯中使用人工智慧个人化的公司客户参与率平均提高了 28%。
A2P SMS Market size was valued at USD 80.84 Billion in 2024 and is projected to reach USD 120.55 Billion by 2032, growing at a CAGR of 5.65% from 2026 to 2032.
A2P (Application-to-Person) SMS refers to the process where messages are sent from an application or system to an individual's mobile phone. Unlike P2P (Person-to-Person) SMS, which is used for direct communication between individuals, A2P SMS is employed for transactional, promotional, or informational messages sent by businesses and organizations.
Common applications include sending one-time passwords (OTPs), alerts, notifications, and marketing messages. This type of SMS is crucial for ensuring that critical communications are delivered reliably and promptly to recipients.
The future of A2P SMS looks promising with the increasing reliance on mobile communication for various business functions. As mobile engagement continues to grow, businesses will increasingly leverage A2P SMS for personalized marketing campaigns, customer service, and real-time updates.
The key market dynamics that are shaping the global A2P SMS market include:
Rising Mobile Penetration: Increasing global smartphone adoption drives the demand for A2P SMS, as more users rely on mobile devices for communication and transactions. According to the International Telecommunication Union (ITU), as of 2023, global mobile-cellular subscriptions reached 110 per 100 inhabitants. In developed countries, this number was even higher at 136 per 100 inhabitants.
Growing E-Commerce: The expansion of e-commerce platforms necessitates the use of A2P SMS for order confirmations, OTPs, and promotional messages, enhancing customer engagement and security. The U.S. Census Bureau reported that e-commerce sales accounted for 15.4% of total retail sales in the fourth quarter of 2023, up from 14.9% in the same quarter of 2022.
Enhanced Customer Experience: Businesses are leveraging A2P SMS to provide timely updates, alerts, and personalized messages, improving overall customer experience and satisfaction. A study by Twilio in 2023 found that 89% of consumers prefer to receive communications from businesses via text message over phone calls or emails.
Rising Technological Advancements: Innovations in SMS gateway technologies and integration with other digital channels enhance the effectiveness and reliability of A2P SMS, driving market growth. For instance, in February 2024, Twilio announced the launch of its new AI-powered SMS platform, enhancing message personalization and delivery optimization.
Key Challenges:
Regulatory Challenges: Varying regulations across different countries can complicate compliance and lead to additional costs for businesses using A2P SMS for global communications.
Spam and Fraud Concerns: The increasing prevalence of spam and fraudulent messages can affect the deliverability and credibility of A2P SMS, impacting its effectiveness and user trust.
Delivery Issues: Network limitations and carrier filtering can result in message delivery failures or delays, reducing the reliability of A2P SMS as a communication channel.
High Costs: The cost associated with sending A2P SMS, especially in bulk or across multiple regions, can be significant, potentially limiting its use for smaller businesses.
Competition from Alternative Channels: The rise of alternative communication channels, such as email, push notifications, and messaging apps, may reduce the demand for A2P SMS as businesses explore more integrated and cost-effective solutions.
Key Trends
Integration with Omnichannel Strategies: Businesses are increasingly integrating A2P SMS with other communication channels like email and chat apps to create cohesive and personalized customer engagement strategies, enhancing overall interaction and effectiveness. According to a 2023 report by the Customer Experience Association (CEA), 78% of businesses reported using at least three channels for customer communication, with SMS being one of the top choices alongside email and social media.
Enhanced Security Features: There is a growing focus on incorporating advanced security measures such as two-factor authentication (2FA) and encryption into A2P SMS to combat fraud and protect sensitive information, driving increased adoption for secure communications. A survey by the Cybersecurity and Infrastructure Security Agency (CISA) in early 2024 found that 62% of businesses were using or planning to implement SMS-based 2FA within the next 12 months.
Personalization and Automation: The use of AI and automation in A2P SMS is on the rise, allowing for more targeted and personalized messaging. This trend enables businesses to send relevant messages based on user behavior and preferences, improving engagement and response rates. The U.S. Federal Trade Commission's 2023 report on digital marketing trends indicated that businesses using AI-driven personalization in their messaging saw an average increase of 28% in customer engagement rates.
Here is a more detailed regional analysis of the global A2P SMS market:
Asia Pacific
Asia-Pacific is emerging as the dominant region in the A2P SMS market, capturing a substantial share of global revenue. According to a report from the International Telecommunication Union (ITU) published in June 2024, Asia-Pacific accounts for approximately 55% of the global A2P SMS traffic. This significant share underscores the region's leading role in mobile communication and its growing reliance on A2P SMS for various applications, including authentication and notifications.
The market's expansion in Asia-Pacific is further evidenced by data from the Asian Development Bank (ADB) in July 2024, which reported a 15% annual growth in A2P SMS volume across the region. This growth is driven by the increasing adoption of mobile-based services and digital marketing strategies by businesses in countries like India and China. Key industry players, such as Sinch and Twilio, are heavily investing in the region to capitalize on this growing demand.
North America
North America is experiencing rapid growth in the A2P SMS market, with increasing adoption rates across various sectors. According to the Federal Communications Commission (FCC) report released in May 2024, the region has seen a 20% year-over-year increase in A2P SMS traffic. This growth reflects the rising demand for SMS-based authentication and customer engagement solutions among businesses in the United States and Canada.
The market dynamics in North America are further supported by recent statistics from the U.S. Census Bureau published in July 2024, which indicate a 12% annual growth rate in A2P SMS revenues. This uptick is driven by advancements in mobile technology and the integration of SMS solutions into marketing and operational strategies. Major players like Twilio and Bandwidth are significantly contributing to this growth by expanding their service offerings and technological capabilities.
The Global A2P SMS Market is segmented based on Application, End-User, and Geography.
Based on End-User, the Global A2P SMS Market is bifurcated into BFSI, Entertainment (Gaming) and Media, Healthcare and Hospitality, Retail, and Travel and Transport. BFSI (Banking, Financial Services, and Insurance) is the dominant segment in the A2P SMS market due to its critical reliance on secure communication for transactional alerts, authentication processes, and customer notifications. This sector's need for robust security and real-time updates drives its substantial use of A2P SMS. Meanwhile, the Entertainment (Gaming) and Media sector is experiencing rapid growth, as it increasingly utilizes A2P SMS for user engagement, promotions, and interactive content delivery. The surge in mobile gaming and digital media consumption propels the demand for A2P SMS services in this dynamic sector.
Based on Application, the Global A2P SMS Market is bifurcated into Customer Relationship Management Services, Authentication Services, Interactive Services, Promotional Campaigns, and Pushed Content Services. Authentication Services are the leading segment in the A2P SMS market due to their critical role in enhancing security through two-factor authentication (2FA) and one-time passwords (OTPs), which are increasingly essential for secure online transactions and user verification. Conversely, Promotional Campaigns are the rapidly growing segment, as businesses leverage A2P SMS for targeted marketing, customer engagement, and personalized offers. The growing emphasis on customer acquisition and retention through effective marketing strategies drives the expansion of this segment.
Based on Geography, the Global A2P SMS Market is classified into North America, Europe, Asia Pacific, and the Rest of the World. North America currently dominates the A2P SMS market due to its advanced mobile infrastructure, high smartphone penetration, and significant adoption of A2P messaging for various applications such as customer authentication and marketing. However, Asia Pacific is the fastest-growing region, driven by rapid digitalization, increasing mobile user base, and expanding e-commerce sectors. The region's large population and rising demand for secure and efficient communication solutions contribute to the accelerated growth of A2P SMS services.
The "Global A2P SMS Market" study report will provide valuable insight with an emphasis on the global market. The major players in the market are Infobip Ltd., SAP SE, Sinch, Vonage Holdings Corp., Tata Communications, and Tyntec.
Our market analysis also entails a section solely dedicated to such major players wherein our analysts provide an insight into the financial statements of all the major players, along with its product benchmarking and SWOT analysis. The competitive landscape section also includes key development strategies, market share, and market ranking analysis of the above-mentioned players globally.