Servicenow Store 应用市场（按部署类型、组织规模、应用程式和地区划分），2026 年至 2032 年

Servicenow Store 应用市场评估 - 2026-2032

市场对可自订、可扩展的解决方案的需求日益增长，这些解决方案旨在增强 Servicenow 平台的功能。越来越多的企业寻求客製化应用程式来满足其特定需求，简化复杂的工作流程，并提高整体业务效率。预计到 2024 年，该市场规模将达到 81.2 亿美元，到 2032 年将达到 657.8 亿美元。

随着企业寻求最大化其 Servicenow 投资的价值，对提供专业功能、无缝整合并适应不断变化的业务需求的创新应用程式的需求正在推动市场显着增长。 Servicenow 生态系统的成长进一步推动了这一需求，促进了多样化和先进应用程式的创建和部署，预计 2026 年至 2032 年期间的复合年增长率将达到约 32.96%。

Servicenow Store 应用程式市场定义/概述

Servicenow Store 应用程式是专门建置的应用程序，旨在增强 Servicenow 平台的功能，该平台用于 IT 服务管理、业务流程自动化和企业服务管理。这些应用旨在满足特定的业务需求，简化工作流程，并透过客製化和整合扩展平台的功能。 Servicenow Store 应用的未来前景光明，人工智慧、机器学习和自动化领域的进步将推动更复杂解决方案的开发。随着企业寻求客製化解决方案以优化业务并提高效率，对创新 Servicenow Store 应用的需求将不断增长，其在各个行业和领域的作用也将不断扩大。

对客製化和可扩展解决方案的需求不断增加将推动 Servicenow Store App 市场的发展吗？

对客製化和可扩展解决方案的需求日益增长，推动着市场发展。企业正在寻找能够满足其特定需求、提高业务效率并优化 Servicenow 平台上工作流程的客製化应用程式。可自订的应用程式使企业能够应对特定的业务挑战，同时与现有系统无缝集成，从而提供更高的价值和灵活性。数位转型和流程自动化日益受到重视，这推动了对能够适应不断变化的需求的解决方案的需求。

例如，2024年7月，Servicenow宣布推出一套全新的高阶整合工具，旨在协助企业在Servicenow Store上开发更个人化和可扩充性的应用程式。该倡议旨在帮助企业开发与其业务目标紧密契合的解决方案，并提高整体效率。此外，2024年8月，包括金融机构和医疗保健机构在内的多家领先企业报告称，他们增加了对客製化Servicenow应用程式的投资，以简化复杂的工作流程并改善服务交付。这些发展凸显了市场对客製化解决方案的日益重视。

日益增长的资料安全问题是否会阻碍 Servicenow Store 应用市场的成长？

日益增长的资料安全担忧可能会严重阻碍 Servicenow Store 应用市场的成长。随着企业越来越依赖数位解决方案来管理业务，资料外洩和网路攻击的风险也随之上升。 Servicenow Store 应用经常处理敏感的业务数据，因此必须遵守严格的安全要求。如果这些应用程式不符合所需的安全标准，可能会导致资料漏洞，并削弱使用者和潜在客户的信任。因此，企业可能不愿将这些应用整合到其关键系统中，导致采用率降低。

此外，随着世界各国政府颁布更严格的资料保护法，围绕资料安全的监管环境也日益复杂。遵守这些法规可能需要在安全措施方面投入大量资金，这可能会增加 Servicenow Store 应用的开发和维护成本。不遵守这些法规可能会导致法律处罚和声誉损害，从而阻碍公司采用我们的解决方案。因此，Servicenow Store 应用市场的整体成长可能会放缓，资料安全问题可能会成为采用的重大障碍。

目录

第一章 引言

• 市场定义
• 市场区隔
• 调查方法

第二章执行摘要

• 主要发现
• 市场概览
• 市集亮点

第三章市场概述

• 市场规模和成长潜力
• 市场趋势
• 市场驱动因素
• 市场限制
• 市场机会
• 波特五力分析

第四章 Servicenow Store 应用程式市场（依部署类型）

• 云端基础
• 本地

第五章 Servicenow Store 应用市场（依组织规模）

• 中小型企业
• 大公司

第六章 Servicenow Store 应用市场（依用途）

• IT服务管理（ITSM）
• IT营运管理（ITOM）
• 资讯科技业务管理（ITBM）
• 客户服务管理（CSM）

第七章区域分析

• 北美洲
• 美国
• 加拿大
• 墨西哥
• 欧洲
• 英国
• 德国
• 法国
• 义大利
• 亚太地区
• 中国
• 日本
• 印度
• 澳洲
• 拉丁美洲
• 巴西
• 阿根廷
• 智利
• 中东和非洲
• 南非
• 沙乌地阿拉伯
• 阿拉伯聯合大公国

第八章市场动态

• 市场驱动因素
• 市场限制
• 市场机会
• COVID-19 市场影响

第九章 竞争态势

• 主要企业
• 市场占有率分析

第十章 公司简介

• IBM
• Okta
• PagerDuty
• TeamViewer
• Dynatrace
• SailPoint
• xMatters
• Talkdesk
• Microsoft
• Cisco

第十一章 市场展望与机会

• 新兴技术
• 未来市场趋势
• 投资机会

第十二章 附录

• 简称列表
• 来源和参考文献

Servicenow Store Apps Market Valuation - 2026-2032

There is an increasing demand for customized and scalable solutions that enhance the ServiceNow platform's capabilities. Businesses are increasingly seeking tailored applications to meet specific needs, streamline complex workflows, and boost overall operational efficiency market expansion USD 8.12 Billion in 2024 and reaching USD 65.78 Billion by 2032.

As organizations strive to maximize the value of their ServiceNow investments, the demand for innovative apps that provide specialized functionality, integrate seamlessly, and adapt to changing business requirements is driving significant market growth. This demand is fueled further by the growing ServiceNow ecosystem, which encourages the creation and deployment of diverse and advanced applications is expected to grow at a CAGR of about 32.96% from 2026 to 2032.

Servicenow Store Apps Market: Definition/ Overview

ServiceNow Store Apps are specialized applications that enhance the functionality of the ServiceNow platform, which is used for IT service management, business process automation, and enterprise services management. These apps are intended to meet specific business requirements, streamline workflows, and expand the platform's capabilities through customization and integration. The future of ServiceNow Store Apps looks promising, with ongoing advances in AI, machine learning, and automation poised to propel the development of more sophisticated solutions. As businesses increasingly seek tailored solutions to optimize their operations and improve efficiency, the demand for innovative ServiceNow Store Apps will grow, expanding their role in various industries and sectors.

Will Increasing Demand for Customized and Scalable Solutions Drive the Servicenow Store Apps Market?

The increasing demand for customized and scalable solutions drive the market. Businesses are increasingly looking for tailored applications that meet their specific needs, improve operational efficiency, and optimize workflows on the ServiceNow platform. Customizable apps enable organizations to address specific business challenges while seamlessly integrating with existing systems, providing significant value and flexibility. The growing emphasis on digital transformation and process automation fuels this demand, as businesses seek solutions that can adapt to changing requirements.

For instance, in July 2024, ServiceNow announced a new suite of advanced integration tools designed to assist businesses in developing more personalized and scalable applications on the ServiceNow Store. This initiative aims to assist businesses in developing solutions that are closely aligned with their operational goals and increase overall efficiency. Furthermore, in August 2024, several major enterprises, including financial institutions and healthcare organizations, reported increased investments in customized ServiceNow apps to simplify complex workflows and improve service delivery. These developments highlight the market's growing emphasis on bespoke solutions.

Will Growing Data Security Concerns Hinder the Growth of the Servicenow Store Apps Market?

Growing data security concerns may significantly impede the growth of the ServiceNow Store Apps market. As organizations rely more on digital solutions to manage their operations, the risk of data breaches and cyberattacks grows. ServiceNow Store Apps, which frequently handle sensitive business data, are subject to strict security requirements. If these apps do not meet the necessary security standards, data vulnerabilities may arise, eroding user and potential customer trust. As a result, businesses may be hesitant to integrate these apps into their critical systems, potentially lowering adoption rates.

Furthermore, the regulatory landscape surrounding data security is becoming more complex, as governments enact stricter data protection laws. Compliance with these regulations necessitates significant investments in security measures, potentially increasing the cost of developing and maintaining ServiceNow Store Apps. Failure to comply with these regulations may result in legal penalties and reputational damage, discouraging businesses from implementing these solutions. As a result, the overall growth of the ServiceNow Store Apps market may slow as data security concerns become a more significant barrier to adoption.

Category-Wise Acumens

Will Rising Adoption of Cloud-Based Deployment Mode Boost the Servicenow Store Apps Market?

The cloud-based deployment mode is dominating the ServiceNow Store Apps market. The demand for cloud-based ServiceNow apps has increased as businesses migrate to cloud platforms in order to benefit from scalability, cost efficiency, and improved accessibility. These apps allow businesses to deploy, manage, and scale their IT operations without requiring extensive on-premises infrastructure, making them particularly appealing to enterprises seeking agility and resilience. The need for real-time collaboration and remote work solutions, which cloud-based ServiceNow apps enable, drives the shift to cloud computing even further, supporting business continuity and innovation.

In June 2023, ServiceNow announced the release of new cloud-based features within its Now Platform to support remote and hybrid work environments, reflecting the growing demand for flexible, cloud-native solutions. In July 2023, the United States Department of Veterans Affairs chose ServiceNow's cloud-based IT service management tools to streamline and improved its digital services, highlighting the public sector's growing reliance on cloud solutions. These developments highlight the importance of cloud-based deployment in moving the ServiceNow Store Apps market forward.

On-premises deployment is the second fastest growing segment. While cloud adoption is widespread, certain industries with strict security and compliance requirements prefer on-premises solutions to maintain greater control over their data and IT environments, resulting in consistent growth in this segment.

Will Increasing Usage from IT Service Management Sectors Fuel the Servicenow Store Apps Market?

The high demand for ServiceNow store apps within IT Service Management (ITSM) sectors its dominance in the ServiceNow store apps market. As organizations digitize their operations, the demand for efficient ITSM solutions has increased. ServiceNow store apps offer a variety of tools that streamline IT processes, enhance workflow automation, and improve service delivery, making them essential for businesses looking to maintain strong IT infrastructures. The need for seamless integration of IT services, better incident management, and faster resolution times is driving the adoption of these apps, all of which are critical for maintaining business continuity in today's fast-paced digital environment.

ServiceNow has gained significant traction in the ITSM space, particularly in large-scale deployments. In July 2023, ServiceNow announced an expansion of its partnership with KPMG to improve ITSM capabilities for North American government agencies. This collaboration aims to provide advanced IT service management solutions that will improve operational efficiency across public sector organizations. Similarly, in August 2023, ServiceNow reported a significant increase in the adoption of its ITSM solutions by Fortune 500 companies, highlighting the growing importance of ServiceNow Store Apps in managing complex IT environments. These trends highlight the importance of ITSM in driving demand for ServiceNow Store Apps, which contributes to the market's continued growth.

The fastest-growing segment is Customer Service Management (CSM), which is driven by rising demand for better customer experiences and support services. As businesses prioritize customer satisfaction and engagement, CSM solutions are quickly gaining popularity, resulting in significant growth in this segment.

Country/Region-wise

Will High Adoption of Servicenow Solutions in North America Drive the Servicenow Store Apps Market?

The high adoption of ServiceNow solutions in North America is a significant factor driving its dominance in the ServiceNow Store Apps market. The strong IT infrastructure in North America, combined with significant investment in digital transformation initiatives, creates an ideal environment for ServiceNow's ecosystem growth. Organizations in this region are increasingly relying on ServiceNow's platform to streamline operations, improve service management, and drive innovation. The high demand for tailored applications to optimize these processes creates significant opportunities for developers and vendors on the ServiceNow Store.

In June 2024, ServiceNow released a major update to its North American platform, which included improved capabilities for developing and deploying custom applications. This update is intended to meet the growing demand among businesses for more tailored solutions to improve operational efficiency. Furthermore, in July 2024, several leading North American enterprises, including tech behemoths and financial institutions, announced increased investments in ServiceNow Store apps to integrate advanced functionality and streamline internal processes. These moves highlight North America's critical role in driving the growth of the ServiceNow Store Apps market.

Will Rising Investments in IT Infrastructure in Asia-Pacific Propel the Servicenow Store Apps Market?

Rising IT infrastructure investments across Asia-Pacific are expected to significantly witness rapid growth in the ServiceNow Store Apps market. As the region's digital transformation accelerates, businesses invest heavily in modern IT solutions to improve operational capabilities, streamline workflows, and drive innovation. ServiceNow's platform, with its robust suite of applications and integration capabilities, becomes an essential component for organizations looking to modernize their IT infrastructure. The growing emphasis on digitalization and automation across various industries in Asia-Pacific creates an increased demand for customized and scalable applications available through the ServiceNow Store.

In April 2024, ServiceNow announced a strategic partnership with a major IT service provider in Asia-Pacific to expand its presence and meet the region's growing digital needs. This collaboration aims to improve local support and accelerate the adoption of ServiceNow's solutions, including custom apps from the Store. Furthermore, in August 2024, several Asian governments, including India and Japan, increased funding for digital infrastructure projects, driving up demand for advanced IT solutions and applications. These investments are expected to drive significant growth in the ServiceNow Store Apps market as businesses seek to use the platform's capabilities to help them achieve their digital transformation objectives.

Competitive Landscape

The competitive landscape of the servicenow store apps market is characterized by a diverse range of players offering specialized applications and integrations tailored to enhance the ServiceNow platform's functionality. Companies are focusing on creating innovative solutions that address specific business needs, such as workflow automation, IT service management, and customer engagement. The market is highly dynamic, with frequent updates and new entrants continually introducing advanced features and capabilities. Partnerships and collaborations between developers and enterprise clients are also prevalent, aiming to leverage ServiceNow's extensive ecosystem to deliver tailored, high-impact solutions.

Some of the prominent players operating in the servicenow store apps market include:

IBM

Okta

PagerDuty

TeamViewer

Dynatrace

SailPoint

xMatters

Talkdesk

Microsoft

Cisco

Latest Developments

In February 2024, ServiceNow launched a new suite of Customer Experience Management (CXM) apps on its Store. These apps aim to improve customer engagement and support through advanced analytics and personalized service options, mirroring ServiceNow's emphasis on improving customer experiences.

In May 2024, ServiceNow expanded its financial services offerings by releasing a suite of tailored applications on the ServiceNow Store. These apps are intended to address specific needs in financial services, such as regulatory compliance and risk management, demonstrating ServiceNow's dedication to sector-specific solutions.

In June 2024, ServiceNow launched a new cybersecurity app suite focusing on incident response and threat management. These apps, which are available on the Store, provide advanced features for real-time threat detection and automated incident resolution, reflecting the ServiceNow ecosystem's growing focus on cybersecurity.

Servicenow Store Apps Market, By Category

• Deployment Mode:
• Cloud-Based
• On-premises
• Organization Size:
• Small and Medium-sized Enterprises (SMEs)
• Large Enterprises
• Application:
• IT Service Management (ITSM)
• IT Operations Management (ITOM)
• IT Business Management (ITBM)
• Customer Service Management (CSM)
• Region:
• North America
• Europe
• Asia-Pacific
• Latin America
• Middle East & Africa
• Analyst's Take
• The ServiceNow Store Apps Market continues to exhibit robust growth driven by the increasing adoption of the ServiceNow platform across enterprises seeking to streamline their operations and improve business agility. The market benefits from the continuous development and expansion of the ServiceNow ecosystem, with a growing number of third-party developers and vendors contributing innovative solutions to address evolving business challenges. As organizations prioritize digital transformation initiatives and seek to leverage the power of automation and cloud-based technologies, the demand for ServiceNow store apps is expected to surge further in the coming years. Key players in the market are anticipated to focus on enhancing the functionality, scalability, and security of their applications to meet the evolving needs of customers and maintain a competitive edge in the dynamic landscape of enterprise software solutions.

Servicenow Store Apps Market, By Category

• Deployment Mode:
• Cloud-Based
• On-premises
• Organization Size:
• Small and Medium-sized Enterprises (SMEs)
• Large Enterprises
• Application:
• IT Service Management (ITSM)
• IT Operations Management (ITOM)
• IT Business Management (ITBM)
• Customer Service Management (CSM)
• Region:
• North America
• Europe
• Asia-Pacific
• Latin America
• Middle East & Africa
• Analyst's Take
• The ServiceNow Store Apps Market continues to exhibit robust growth driven by the increasing adoption of the ServiceNow platform across enterprises seeking to streamline their operations and improve business agility. The market benefits from the continuous development and expansion of the ServiceNow ecosystem, with a growing number of third-party developers and vendors contributing innovative solutions to address evolving business challenges. As organizations prioritize digital transformation initiatives and seek to leverage the power of automation and cloud-based technologies, the demand for ServiceNow store apps is expected to surge further in the coming years. Key players in the market are anticipated to focus on enhancing the functionality, scalability, and security of their applications to meet the evolving needs of customers and maintain a competitive edge in the dynamic landscape of enterprise software solutions.

TABLE OF CONTENTS

1. INTRODUCTION

• Market Definition
• Market Segmentation
• Research Methodology

2. Executive Summary

• Key Findings
• Market Overview
• Market Highlights

3. Market Overview

• Market Size and Growth Potential
• Market Trends
• Market Drivers
• Market Restraints
• Market Opportunities
• Porter's Five Forces Analysis

4. Servicenow Store Apps Market, By Deployment Mode

• Cloud-based
• On-premises

5. Servicenow Store Apps Market, By Organization Size

• Small and Medium-sized Enterprises (SMEs)
• Large Enterprises

6. Servicenow Store Apps Market, By Application

• IT Service Management (ITSM)
• IT Operations Management (ITOM)
• IT Business Management (ITBM)
• Customer Service Management (CSM)

7. Regional Analysis

• North America
• United States
• Canada
• Mexico
• Europe
• United Kingdom
• Germany
• France
• Italy
• Asia-Pacific
• China
• Japan
• India
• Australia
• Latin America
• Brazil
• Argentina
• Chile
• Middle East and Africa
• South Africa
• Saudi Arabia
• UAE

8. Market Dynamics

• Market Drivers
• Market Restraints
• Market Opportunities
• Impact of COVID-19 on the Market

9. Competitive Landscape

• Key Players
• Market Share Analysis

10. Company Profiles

• IBM
• Okta
• PagerDuty
• TeamViewer
• Dynatrace
• SailPoint
• xMatters
• Talkdesk
• Microsoft
• Cisco

11. Market Outlook and Opportunities

• Emerging Technologies
• Future Market Trends
• Investment Opportunities

12. Appendix

• List of Abbreviations
• Sources and References