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市场调查报告书
商品编码
1907775
全球电子商务与支付概览（2026）：第六卷：北美 B2C 和 B2B 电子商务、支付和人工智慧Global Compendium 2026: Volume 6 North America B2C & B2B E-Commerce, Payments & AI |
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价格
简介目录
2026 年，不断扩张的数位商务、不断变化的支付结构、加速的人工智慧应用以及 B2B 业务成长将重塑北美 B2C 和企业市场。
北美数位商务持续成长，市场集中度不断提高。
随着消费者行为进一步转向线上和行动通路，北美数位商务产业持续扩张。预计到 2028 年，美国 B2C 电子商务规模将超过 1.5 兆美元，其中亚马逊和沃尔玛预计将在 2029 年占约三分之二的线上销售额，进一步加剧平台集中度。在加拿大，成长则更为稳定，这反映了不同的市场环境和普及程度。
支付格局的演变：儘管电子钱包使用量增加，银行卡仍维持收入主导地位
随着数位钱包在网路和行动端的普及，区域支付生态系统持续发展。银行卡支付仍然是收入的主要驱动力，其中藉记卡的使用量占主导地位。然而，电子钱包的普及程度在不同管道之间仍然不均衡。结构性障碍依然存在，包括接受度分散、忠诚度挑战以及先买后付（BNPL）的普及程度不一。
儘管面临治理挑战，人工智慧在商业和金融领域的应用仍在加速推广
在企业投资和自动化需求的推动下，人工智慧在商业和支付领域的应用正在迅速扩展。虽然美国在大规模应用方面处于领先地位，但加拿大各地的进展情况不尽相同。然而，治理成熟度仍然有限，各组织在数据品质、技能准备和负责任的人工智慧框架方面仍然面临挑战。
B2B 电子商务透过市场平台不断扩张，但整合挑战仍存在
受数位化采购和市场平台成长的推动，北美 B2B 电子商务市场持续扩张。预计到 2023 年，美国 B2B 电子商务规模将超过 2 兆美元，其中亚马逊企业购 (Amazon Business) 将占主导地位。然而，许多企业仍然依赖市场平台，部分原因是体验和透明度方面存在持续的差距，而且市场平台的普及程度仍然参差不齐。
本报告分析了北美 B2C 和 B2B 电子商务及支付趋势，概述了该地区及各国的电子商务概况、市场规模、预测、消费者在线购物态度和行为、数位支付额、消费者偏好、人工智慧应用趋势以及 B2B 交易趋势。
目录
第一章：要点
第二章：管理概要
第三章：北美B2C电子商务概况
- B2C电子商务市场
- 美国：B2C电子商务营收、年比变动及预测
- 美国：B2C电子商务市占率预测
- 美国：线上B2C销售额占B2C总销售额的百分比：趋势及预测
- 美国：线上B2C销售额：实际结果及预测
- 美国：C2B1 POS消费总额趋势
- 加拿大：B2C电子商务市占率趋势及预测
- 加拿大：B2C电子商务营收、年比变动及预测
- 主要公司与社群电商
- 美国：亚马逊和沃尔玛预计占美国电商总销售额的占有率
- 美国：美国成年人直接在社群网路上购物的机率（按平台划分，Z世代与总体比较）
- 美国：社群媒体对电商和行动电商的影响
- 关税对北美和全球电商的影响
- 全球：美国关税对跨境电商成本、合规性和战略应对的影响
- 全球：2025年电商和製造业为因应美国关税而进行的策略调整
- 全球：2025年电商为因应关税压力所做的改变
- 全球：关税对产业整合、区域重组与策略资本流动的影响
- 全球：关税对…的影响营收压力、合规成本、跨境支付和业务中断
- 全球：关税压力对区块链、数位货币和替代支付解决方案的影响
- 美国：低关税下的B2C电子商务销售预测
- 美国：中等关税下的B2C电子商务销售预测
- 美国：高关税下的B2C电子商务销售预测
- 美国：电子商务零售商透过供应链营运的策略调整来应对关税压力
- 美国：电子商务平台适应策略与供应链创新
- 美国：随着关税上涨，电子商务平台营运模式转变
- 美国：关税上涨迫使电子商务公司加强合规并实现采购多元化
- 美国：亚马逊应对关税挑战的战略调整
- 美国：关税导致的电子商务价格上涨与策略转变
- 美国：关税的影响玩具价格上涨与消费者需求
- 美国：关税不确定性影响併购与投资策略
第四章：北美数位支付生态系
- 市场规模、收入和支付结构
- 北美：非现金交易总额趋势与预测
- 北美：B2B 非现金交易总额趋势与预测
- 北美：支付收入趋势
- 北美：支付收入趋势与预测
- 北美：支付收入（按类型，商业和消费）
- 北美：按类型划分的支付收入（商业和消费）
- 北美：支付收入占有率
- 北美：支付市场收入占有率（按地区）
- 北美：支付市场成长，区域复合年增长率
- 北美：支付结构：新型支付与传统支付支付，交易量
- 消费者数位支付普及率与偏好
- 美国：过去三个月内使用数位支付方式进行线上购物的成年人比例…过去三个月内使用 PayPal 或 Apple Pay 进行线上购物的成年人比例
- 美国：数位购物者使用的付款方式
- 美国：使用线上或行动支付帐户的消费者比例
- 美国：按类别划分的数位钱包渗透率：在线
- 美国：按类别划分的数位钱包采用率：应用程式内
- 美国：按类别划分的实体店数位钱包采用率
- 美国：按类别划分的数位支付采用率：在线
- 美国：按类别划分的数位支付采用率：应用程式内
- 美国：按类别划分的实体店数位支付采用率
- 美国：按类别划分的数位支付使用情况
- 美国：按类别划分的数位支付采用率
- 美国：数位依服务分类的钱包用户（PayPal、Apple Pay、Venmo、Cash App Pay）
- 美国：过去 90 天内使用过数位钱包的消费者百分比
- 美国：受访者最常用于线上和线下购物的行动支付应用程式/钱包
- 美国：以世代划分的近场行动支付用户数量
- 美国：比传统支付方式更常使用数位钱包的消费者百分比
- 美国：数位钱包普及趋势
- 交易量、付款类型和先买后付 (BNPL)
- 美国：数位商务平台的总支付量，年成长率
- 美国：以特定支付方式划分的交易量
- 美国：结帐时使用的付款方式百分比
- 美国：银行卡交易量
- 美国：按类型划分的数位商务支付占有率
- 美国：先买后付 (BNPL) 支出，较去年成长率
- 美国：以先买后付 (BNPL) 方式划分的支付量商业，
- 美国：按世代划分的先买后付 (BNPL) 服务用户数量，
- 美国：按性别划分的对使用 BNPL 服务感兴趣的成年人百分比
- 美国：以年龄层划分的结帐时对使用 BNPL 服务有兴趣的成年人百分比
- 美国：在结帐时对使用 BNPL 服务感兴趣的成年人百分比
第五章 自动化与商业中的人工智慧
- 人工智慧的采用和准备情况
- 北美
- 北美：组织采用生成式人工智慧的成熟度水平
- 北美：组织人工智慧策略发展现状
- 北美：组织实施生成式人工智慧的准备情况
- 北美：采用生成式人工智慧的主要障碍
- 北美：人工智慧预算的计画变更
- 北美：追踪人工智慧监管的关键内部策略变化
- 北美：追踪人工智慧监管变化的关键外部策略
- 美国
- 美国：组织机构的人工智慧采用率
- 美国：在日常工作中超过 30% 使用生成式人工智慧的员工和高阶主管比例
- 美国：员工在工作场所使用人工智慧的频率
- 美国：员工在工作场所使用人工智慧的频率：按职位划分
- 美国：员工日常使用与人工智慧的互动：依年龄层划分
- 美国：员工日常使用与人工智慧的互动：按收入群体划分
- 美国：过去 6 个月的使用情况
- 美国：员工对生成式人工智慧的普遍认知：依员工年龄层划分
- 美国：员工对工作场所生成式人工智慧的接受程度：依员工年龄层划分
- 美国：员工对生成式人工智慧工具的回馈：依员工年龄层划分组别
- 美国：参与生成式人工智慧工具设计的兴趣：按员工年龄划分
- 美国：采用生成式人工智慧的主要障碍
- 美国：负责任的人工智慧投资的主要障碍
- 美国：采用基于代理的人工智慧的主要障碍
- 美国：不使用人工智慧的主要原因
- 美国：员工对生成式人工智慧风险的担忧
- 美国：按公司收入细分市场划分的平均人工智慧预算
- 美国：人工智慧相关资本支出与主要科技公司
- 美国：人工智慧基础设施扩展与投资者信心
- 美国：人工智慧基础设施发展、外交参与和基于价值的出口策略
- 加拿大
- 加拿大：生成式人工智慧实验与采用的组织阶段
- 加拿大：各省的生成式人工智慧采用率
- 加拿大：公共和私营部门对生成式人工智慧的使用工作场所中的工具
- 加拿大：员工报告的关于使用生成式人工智慧的工作场所政策
- 加拿大：生成式人工智慧训练的准备情况
- 加拿大：工作场所不使用生成式人工智慧的主要原因
- 加拿大：中小企业的人工智慧投资计画和优先事项
- 加拿大：人工智慧采用率、竞争优势与产业优势
- 人工智慧功能用例和经济影响
- 北美
- 北美：生成式人工智慧的功能部署
- 北美：金融服务领域最具吸引力的人工智慧用例
- 美国
- 美国：按业务职能划分的基于代理的人工智慧采用情况
- 美国：日常生活中按任务类型划分的人工智慧使用情况
- 美国：成人按任务类型划分的人工智慧使用情况（每天执行每项活动的成年人百分比）
- 美国：生成式人工智慧的使用情况机构
- 美国：生成式人工智慧在机构中预期影响的领域
- 美国：人工智慧在B2C电子商务的应用，扩增实境、区块链、行动商务、社群商务
- 美国：认为他们已准备好在 2024 年采用生成式人工智慧技术的零售决策者比例
- 美国：人工智慧在金融领域的应用：依职能、领导角色和治理优先顺序划分
- 美国：人工智慧驱动的诈欺防制、个人化与支付治理
- 美国：人工智慧驱动的购物功能、虚拟卡整合与支付采用障碍
- 美国：基于代理商的人工智慧交易执行、营运应用和安全支付
- 美国：人工智慧的主要用途，包括支付自动化和诈欺检测
- 美国：推动金融流程中人工智慧应用的领导角色
- 美国：认为人工智慧减少了对低技能工人需求的财务长比例
- 美国：认为人工智慧增加了对具有强大分析能力的人才需求的财务长比例技能
- 美国：人工智慧在哪些领域增加了/减少了对高技能和低技能工人的需求：按任务复杂度划分
- 美国：裁员公告、人工智慧和经济压力的影响以及裁员人数
- 美国：技术职位裁员、人工智慧和自动化的影响以及裁员人数
- 美国：影响员工日常使用生成式人工智慧的因素
- 美国：依业务职能划分的人工智慧预算分配与正向投资报酬率
- 美国：以业务领域和调查轮次划分的人工智慧正向投资报酬率
- 美国：生产环境中人工智慧用例的平均数量：用例数量
- 美国：高阶主管对生成式人工智慧收入变化的看法
- 美国：高阶主管对生成式人工智慧成本变化的看法
- 美国：高阶主管对未来三年生成式人工智慧营收成长的预期
- 美国：各业务部门从生成式人工智慧中获得的潜在经济价值占有率区域
- 加拿大
- 加拿大：生成式人工智慧在工作场所的主要应用案例
- 绩效、衡量与负责任的人工智慧
- 美国：高阶主管对生成式人工智慧工具开发与发布速度的看法
- 美国：高阶主管认为生成式人工智慧工具开发缓慢的主要原因
- 美国：生成式人工智慧工具基准标准的存在及其类型
- 美国：高阶主管对组织中生成式人工智慧成熟度的评估
- 美国：达到或超越预期的组织对生成式人工智慧绩效的满意度
- 美国：生成式人工智慧工具推荐及成功案例
- 美国：按开发/生产阶段划分的生成式人工智慧未达预期的主要原因
- 美国：已全面实施人工智慧和生成式人工智慧负责任能力的公司比例
- 美国：关键驱动因素负责任的人工智慧投资
- 美国：负责任的人工智慧投资的主要优势
- 美国：企业对建构生成式人工智慧能力的组织支持程度
- 美国：高阶主管层中生成式人工智慧路线图的存在及其成熟度
- 美国：高阶主管对可产生收入的生成式人工智慧用例的识别
- 美国：认为取得人工智慧技术非常重要或极为重要的财务长比例
- 美国：领先的人工智慧助理供应商
第六章 北美B2B电子商务与数位贸易
- B2B电子商务市场规模、成长与结构
- 美国：B2B电子商务营收年减
- 美国：B2B电子商务收入占电子产品总收入的百分比收入
- 美国：B2B 电子商务营收占 B2B 总营收的百分比
- 美国：B2B 电子商务网站收入
- 美国：B2B 电子商务网站营收占 B2B 电子商务总营收的百分比
- 美国：B2B 电子商务平台营收年减
- 美国：B2B 电子商务平台营收占电子产品总收入的百分比
- 美国：B2B 电子商务平台营收占 B2B 总营收的百分比
- 美国：按收入划分的 B2B 卖家
- 美国：B2B 电子商务销售额占 B2B 总销售额的百分比
- B2B 平台、买家行为与主要公司
- 北美
- 北美：B2B 平台上的 B2B 采购细分
- 北美：B2B 采购细分未来 12 个月内 B2B 市场的发展趋势
- 北美：选择 B2B 市场而非传统采购方式的采购比例
- 北美：用于研究和采购用品的 B2B 市场
- 北美：企业使用的供应商数量分布
- 北美：拥有 B2B 市场使用经验的企业比例
- 北美：使用 B2B 市场遇到的主要问题
- 北美：透过 B2B 市场采购获得的最重要收益
- 北美：从 B2B 市场采购中获益最少的企业比例
- 美国
- 美国：如果其他 B2B 网店提供更好的体验，则会更换供应商的 B2B 买家比例
- 美国：B2B 产品销售通路分布
- 美国：占总销售额的百分比B2B 电子商务的销售额
- 美国：透过亚马逊等第三方市场销售产品的公司比例
- 美国：亚马逊企业购产品销售额
- 美国：B2B 买家参与的电子采购选项
- 美国：公司透过亚马逊企业购进行的 B2B 总支出细分
- 美国：超过四分之一采购额透过亚马逊企业购完成的 B2B 买家比例
- 美国：超过一半采购额透过亚马逊企业购完成的 B2B 买家比例
- 美国：未透过亚马逊企业购进行任何采购的 B2B 买家比例
- 美国：从非企业 B2B 市场购买的 B2B 买家比例
- B2B 市场与支付的现状
- 美国：主要 B2B 市场概览
- 美国：主要功能B2B市场
- 美国：以支付方式划分的B2B支付交易量细分
- 美国：以交易方式划分的B2B支付交易量细分，占B2B交易总量的百分比
- 美国：B2B银行卡支付交易量，年比变化
- 美国：ACH B2B支付交易量，年比变动
- 美国：支票和现金B2B支付交易量，年比变化
- 美国：数位交易占B2B交易总量的百分比
- 美国：B2B支付错误率
- 美国：B2B发票逾期付款率
简介目录
Product Code: 1710
Digital Commerce Expansion, Payments Transformation, AI Adoption, and B2B Growth Reshape North America's B2C and Enterprise Markets in 2026
North America's Digital Commerce Growth Continues as Market Concentration Increases
North America's digital commerce sector continues expanding as consumer behavior shifts further toward online and mobile channels. U.S. B2C E-Commerce is expected to surpass USD 1.5 trillion by 2028, while Amazon and Walmart are projected to control roughly two-thirds of online sales by 2029, reinforcing platform concentration. Canada's growth remains steadier, reflecting different market conditions and adoption levels.
Payments Landscape Shifts as Wallet Usage Rises but Cards Maintain Revenue Lead
The region's payments ecosystem is evolving as digital wallets gain ground across online and mobile environments. Cards continue to dominate revenue, with debit cards leading usage, while wallet adoption grows unevenly by channel. Structural barriers persist, including fragmented acceptance, loyalty challenges, and inconsistent BNPL uptake.
AI Deployment Accelerates Across Commerce and Finance Despite Governance Gaps
AI adoption is expanding rapidly across commerce and payments, driven by enterprise investment and automation needs. The U.S. leads large-scale deployment, while Canada's progress varies by region. However, governance maturity remains limited, with organizations facing ongoing challenges in data quality, skills readiness, and responsible AI frameworks.
B2B E-Commerce Expands Through Marketplaces While Integration Challenges Remain
North America's B2B E-Commerce market continues to scale as digital procurement and marketplaces grow. U.S. B2B E-Commerce exceeded USD 2 trillion in 2023, with Amazon Business holding a dominant position. Yet adoption remains uneven, as many firms still rely on marketplaces only partially due to persistent experience and transparency gaps.
Table of Contents
1. Key Takeaways
2. Management Summary
3. North America: B2C E-Commerce Overview
- 3.1. B2C E-Commerce Market
- U.S.: B2C E-Commerce Sales, in USD trillion, & in % of Year-on-Year Change, in %, 2022-2028f
- U.S.: B2C E-Commerce Share, in % of Total B2C Sales, 2022-2028f
- U.S.: Online B2C Sales as a Share of Total B2C Sales, in %, 2024 & 2029f
- U.S.: Online B2C Sales, in USD trillion, 2024 & 2029f
- U.S.: Total C2B1 point-of-sale spend, in USD trillion, 2018-2023
- Canada: B2C E-Commerce Share, in % of Total B2C Sales, 2022-2027f
- Canada: B2C E-Commerce Sales, in CAD billion, in % of Year-on-Year Change, 2022-2027f
- 3.2. Major Players & Social Commerce
- U.S.: Amazon and Walmart's Projected Share of Total U.S. E-Commerce Sales, 2029f
- U.S.: Share of U.S. Adults Likely to Make Purchases Directly on Social Networks, by Platform, Gen Z vs. Total, Q1 2023
- U.S.: Social Media's Influence on E-Commerce and M-Commerce, February 2025
- 3.3. Tariffs Impact on North America & Global E-Commerce
- Global: Impact of U.S. Tariff on Costs, Compliance, & Strategic Responses in Cross-Border E-Com., April 2025
- Global: Strategic Shift in E-Commerce and Manufacturing to Counter 2025 U.S. Tariffs, April 2025
- Global: E-Commerce Shifts in Response to 2025 Tariff Pressures, April 2025
- Global: Impact of Tariff on Industry Consolidation, Regional Realignment, Strategic Capital Flows, April 2025, May 2025
- Global: Impact of Tariffs on Revenue Pressure, Compliance Costs, Cross-Border Payments, and Operational Disruption, April 2025
- Global: Impact of Tariff Pressures on Blockchain, Digital Currencies, Alternative Payment Solutions, April 2025
- U.S.: B2C E-Commerce Sales Forecast under Limited Tariffs, in USD billions, 2021-2025
- U.S.: B2C E-Commerce Sales Forecast under Moderate Tariffs, in USD billions, 2021-2025
- U.S.: B2C E-Commerce Sales Forecast under Heavy Tariffs, in USD billions, 2021-2025
- U.S.: E-Com. Retailers Respond to Tariff Pressures with Strategic Shifts in Supply Chain Operations, April 2025
- U.S.: E-Commerce Platforms' Strategies for Adaptation and Supply Chain Innovation, April 2025
- U.S.: E-Commerce Platforms' Operational Shifts Amid Rising Tariffs, April 2025
- U.S.: Tariff Hikes Push E-Commerce Firms to Strengthen Compliance and Diversify Sourcing, April 2025
- U.S.: Amazon's Strategic Adaptations to Tariff Challenges, April 2025
- U.S.: Price Hikes and Strategic Shifts in E-Commerce Due to Tariffs, May 2025
- U.S.: Impact of Rising Tariffs on Toy Prices and Consumer Demand, May 2025
- U.S.: Impact of Tariff Uncertainty on M&A and Investment Strategies
4. North America: Digital Payments Ecosystem
- 4.1. Market Size, Revenue & Payment Mix
- North America: Total Non-cash Transactions Volume, in volume billions, 2018 & 2021-2024e & 2028f
- North America: Total B2B Non-cash Transactions Volume, in volume billions, 2018 & 2021-2024e & 2028f
- North America: Payments Revenue Value, in USD trillion, 2013, 2018, 2020- 2023
- North America: Payments Revenue, in USD trillion, 2017 & 2020- 2022 & 2027f
- North America: Payments Revenue by Type, Commercial & Consumer in %, 2018 & 2023
- North America: Breakdown of Payments Revenue by Type, Commercial & Consumer in %, 2023
- North America: Share of Payment Revenue Value, in %, 2027f
- North America: Payments Market Revenue Share by Global Region, in %, 2027f
- North America: Payments Market Growth by Global Region, CAGR (%), 2022-2027f
- North America: Payment Mix: New Payments vs Traditional Payments, In % of transaction volume, 2023
- 4.2. Consumer Digital Payment Adoption & Preferences
- U.S.: Share of Online Adults Who Used Digital Payment Methods for Purchases in the Past Three Months, in %, 2023
- U.S.: Share of Online Adults Using PayPal or Apple Pay for Purchases Within The Past 3 Months, in %, 2023
- U.S: Digital Buyers' Use of Payment Methods for Purchases, in %, April 2024
- U.S.: Share of Consumers Using Online or Mobile Payment Accounts, in %, 2023
- U.S.: Digital Wallets Adoption by Category: Online, in % of respondents, 2024
- U.S.: Digital Wallets Adoption by Category: In-App, in % of respondents, 2024
- U.S.: Digital Wallets Adoption by Category: In-Store, in % of respondents, 2024
- U.S.: Digital Payments Adoption by Category: Online, in % of respondents, 2019, 2021, 2023-2024
- U.S.: Digital Payments Adoption by Category: In-App, in % of respondents, 2019, 2021, 2023-2024
- U.S.: Digital Payments Adoption by Category: In-Store, in % of respondents, 2019, 2021, 2023-2024
- U.S.: Share Of Respondents Using Digital Payments, by Category, in %, 2019 & 2021 & 2023 & 2024f
- U.S.: Digital Payments Adoption by Category, in % of respondents, 2024
- U.S.: Share of Digital Wallet Users by Service (PayPal, Apple Pay, Venmo, Cash App Pay), in %, 2024
- U.S.: Share Of Consumers Who Used a Digital Wallet In The Past 90 Days, in %, 2023 & 2024
- U.S.: Mobile Payment Apps/Wallets Used Most by Respondents for Online vs. In-Store Purchases, in %, July 2023
- U.S.: Proximity Mobile Payment Users, by Generation, in millions, 2024f
- U.S.: Share of Consumers Using Digital Wallets More Often Than Trad. Payment Methods, in %, August 2023
- U.S.: Digital Wallet Adoption Trends, February 2025
- 4.3. Transaction Values, Payment Types & BNPL
- U.S.: Digital Commerce Platforms' Gross Payment Value, in USD bil., Year-on-Year Growth Rate, 2022-2026f
- U.S.: Transaction Value of Select Payment Types, in USD trillion, 2021-2025f
- U.S.: Share of Payment Methods Used for Purchases, by Type, in % of Respondents, December 2023
- U.S.: Cards Transaction Value, in USD trillion, 2024e & 2028f*
- U.S.: Share of Digital Commerce Payments by Type, in %, 2017, 2022, and 2027f
- U.S.: BNPL Spending Value, in USD billion, Year-on-Year Growth Rate, 2021-2025f
- U.S.: BNPL Payment Value, by Company, in USD billion, 2023 & 2027f
- U.S.: Number of BNPL Service Users, by Generation, in millions, 2024
- U.S.: Share of Adults Interested in Using BNPL Services* At Checkout, by Gender, in % of Respondents, December 2023
- U.S.: Share of Adults Interested in Using BNPL Services* at Checkout, by Age Group, in % of Respondents, December 2023
- U.S.: Share of Adults Interested in Using BNPL Services at Checkout, in %, December 2023
5. AI in Automation & Commerce
- 5.1. AI Adoption & Readiness
- 5.1.1. North America
- North America: Organizational Maturity Levels of Generative AI Adoption, in % of Resp., 2024 & 2025
- North America: Status of Organizational AI Strategy Development, in % of Respondents, Feb-Mar 2025
- North America: Organizational Readiness for Generative AI Implementation, in % of Resp., Feb-Mar 2025
- North America: Key Barriers to Generative AI Adoption, in % of Respondents, Feb-Mar 2025
- North America: Planned Changes in AI Budgets, in % of Respondents, Feb-Mar 2025
- North America: Top Internal Strategies to Track AI Regulatory Changes, in % of Resp., Feb-Mar 2025
- North America: Top External Strategies to Track AI Regulatory Changes, in % of Resp., Feb-Mar 2025
- 5.1.2. U.S.
- U.S.: Organizational AI Adoption, in % of Respondents, 2024-2025
- U.S.: Employees and C-suite Usage of Generative AI for Over 30% of Daily Tasks, in % of Resp., Oct-Nov 2024
- U.S.: Employee Use of AI at Work by Frequency, in % of Respondents, 2023-2025
- U.S.: Frequent Employee Use of AI at Work by Role, in % of Respondents, 2023-2025
- U.S.: Using and Interacting With AI Daily by Generation, in % of Respondents, April 2025
- U.S.: Using and Interacting With AI Daily by Employment Status, in % of Respondents, April 2025
- U.S.: Using and Interacting With AI Daily by Income Group, in % of Respondents, April 2025
- U.S.: Using AI in the Past Six Months vs. Daily Among Adults, in % of Respondents, April 2025
- U.S.: Extensive Generative AI Familiarity by Employee Age Group, in % of Respondents, Oct-Nov 2024
- U.S.: Comfort With Generative AI at Work by Employee Age Group, in % of Respondents, Oct-Nov 2024
- U.S.: Provision of Feedback on Generative AI Tools by Employee Age Group, in % of Resp., Oct-Nov 2024
- U.S.: Interest in Participation in GenAI Tool Design by Employee Age Group, in % of Resp., Oct-Nov 2024
- U.S.: Leading Barriers to Generative AI Adoption, in % of Respondents, Jul-Dec 2024
- U.S.: Main Barriers to Responsible AI Investment, in % of Respondents, April 2024
- U.S.: Leading Barriers to Agentic AI Adoption, in % of Respondents, 2024 & 2025
- U.S.: Top Reasons for Not Using AI, in % of Non-Adopting Respondents, April 2025
- U.S.: Employee Concerns About Generative AI Risks, in % of Respondents, Oct-Nov 2024
- U.S.: Average AI Budgets by Company Revenue Segment, in USD millions, Feb 2024 & Dec 2024
- U.S.: AI Capital Expenditures and Leading Technology Firms, September 2025
- U.S.: AI Infrastructure Scaling and Investor Confidence, September 2025
- U.S.: AI Infrastructure Development, Diplomatic Engagement, and Value-Based Export Strategy, Aug 2025
- 5.1.3. Canada
- Canada: Organizational GenAI Experiments and Stage of Adoption, in % of Respondents, Jan-Feb 2025
- Canada: Generative AI Adoption by Province, in % of Respondents, 2023 & 2024
- Canada: Use of Public vs. Private Generative AI Tools at Work, in % of Respondents, August 2024
- Canada: Employee-Reported Workplace Policies on GenAI Use, in % of Respondents, August 2024
- Canada: Generative AI Training Readiness, in % of Respondents, Jan-Feb 2025
- Canada: Top Reasons for not Using Generative AI at Work, in % of Respondents, August 2024
- Canada: SMBs' AI Investment Plans and Priorities, in % of Respondents, January 2025
- Canada: AI Adoption Rates, Competitive Positioning, and Sectoral Strengths, August 2025
- 5.2. AI Functional Use Cases & Economic Impact
- 5.2.1. North America
- North America: Functional Deployment of Generative AI, in % of Respondents, Feb-Mar 2025
- North America: Most Appealing AI Use Cases in Financial Services, in % of Respondents, 2024
- 5.2.2. U.S.
- U.S.: Agentic AI Deployment by Business Function, in % of Respondents, 2024 & 2025
- U.S.: AI Usage by Task Type in Daily Life Among Adults, in % of Respondents, April 2025
- U.S.: AI Usage by Task Type Among Adults, in % of Resp. Routinely Performing Each Activity, April 2025
- U.S.: GenAI Usage by Use Case Among Agencies, in % of Respondents, June 2024
- U.S.: Expected Areas of GenAI Impact Within Agencies, in % of Respondents, June 2024
- U.S.: AI, AR, Blockchain, Mobile Commerce, and Social Commerce in B2C E-Commerce, April 2024
- U.S.: Share of Retail Decision Makers Who Feel Ready to Deploy GenAI Technology in 2024, in %, Nov. 2023
- U.S.: AI Use in Finance by Function, Leadership Role, and Governance Priorities, June 2025
- U.S.: AI-Driven Fraud Prevention, Personalization, and Governance in Payments, August 2025
- U.S.: AI-Driven Shopping Capabilities, Virtual Card Integration, and Adoption Barriers in Payments, Aug 2025
- U.S.: Agentic AI Transaction Execution, Operational Applications, and Secure Payments, August 2025
- U.S.: Top AI Use Cases Including Payment Automation and Fraud Detection, in % of Respondents, 2024
- U.S.: Leadership Roles Driving AI Adoption in Financial Processes, in % of Respondents, 2023 & 2024
- U.S.: Share of CFOs That Say That AI Has Reduced Their Need for Lower-Skill Workers, in %, February 2024
- U.S.: Share of CFOs That Say That AI Has Increased Their Need For More Analytically Skilled Workers, in %, February 2024
- U.S.: Areas In Which AI Has Increased vs. Decreased The Need For Higher vs. Lower Skilled Workers, by Complexity of Tasks, in % of CFOs, February 2024
- U.S.: Job Cut Announcements, Impact of AI and Economic Pressures, in Number of Cuts, 2024 & 2025
- U.S.: Tech Sector Job Cuts, Impact of AI and Automation, in Number of Cuts, 2024 & 2025
- U.S.: Factors for Increased Daily GenAI Usage Among Employees, in % of Respondents, Oct-Nov 2024
- U.S.: Positive ROI by AI Budget Allocation and Business Function, in % of Respondents, 2024 & 2025
- U.S.: Positive ROI from AI by Business Area and Survey Wave, in % of Respondents, 2024 & 2025
- U.S.: Average AI Use Cases in Production, in Number of Use Cases, Oct 2023 & Dec 2024
- U.S.: C-Suite Perception of Revenue Changes from Generative AI, in % of Respondents, Oct-Nov 2024
- U.S.: C-Suite Perception of Cost Changes from Generative AI, in % of Respondents, Oct-Nov 2024
- U.S.: C-Suite Expectations for GenAI Revenue Growth Over the Next 3 Years, in % of Resp., Oct-Nov 2024
- U.S.: Share of Total Potential Economic Value from GenAI by Business Function, in % of Resp., Oct-Nov 2024
- 5.2.2. Canada
- Canada: Top Generative AI Use Cases at Work, in % of Respondents, August 2024
- 5.3. Performance, Evaluation, & Responsible AI
- U.S.: C-Suite Perceptions of GenAI Tool Development and Release Pace, in % of Resp., Oct-Nov 2024
- U.S.: Top C-Suite Perceived Reasons for Slow GenAI Tool Development, in % of Resp., Oct-Nov 2024
- U.S.: Presence and Type of Benchmark Standards for GenAI Tools, in % of Respondents, Oct-Nov 2024
- U.S.: C-Suite Assessment of Organizational Generative AI Maturity Levels, in % of Resp., Oct-Nov 2024
- U.S.: GenAI Performance Satisfaction Among Org. with Met or Exceeded Expectations, in % of Resp., Dec 2024
- U.S.: Recommendation and Successful Resolution of GenAI Tools, in % of Respondents, Oct-Nov 2024
- U.S.: Top Reasons GenAI Fell Short of Expectations, in % of Resp. by Devel. and Prod. Stage, 2023-2024
- U.S.: Fully Implemented Responsible AI Capabilities for AI and GenAI, in % of Companies, April 2024
- U.S.: Primary Drivers of Responsible AI Investment, in % of Respondents, April 2024
- U.S.: Top Reported Benefits from Responsible AI Investment, in % of Respondents, April 2024
- U.S.: Perceived Level of Organizational Support for GenAI Capability Building, in % of Resp., Oct-Nov 2024
- U.S.: Presence and Maturity of GenAI Road Maps Among C-Suite Leaders, in % of Resp., Oct-Nov 2024
- U.S.: Revenue-Generating GenAI Use Case Identification by C-Suite Leaders, in % of Resp., Oct-Nov 2024
- U.S.: Share of CFOs That Say Their Access to AI Technology Is Very Or Extremely Important, in %, Feb. 2024
- U.S.: Leading AI Assistants by Provider, in % of Respondents, April 2025
6. North America: B2B E-Commerce & Digital Trade
- 6.1. B2B E-Commerce Market Size, Growth & Structure
- U.S.: B2B E-Commerce Sales Value, in USD trillion, & in % of Y-o-Y Change, in %, 2019-2023
- U.S.: Share of B2B E-Commerce Sales Making Up Total Electronic Sales, in % of Total Electronic Sales, 2019-2023
- U.S.: Share of B2B E-Commerce Sales Making Up Total B2B Sales, in % of Total B2B Sales, 2019-2023
- U.S.: B2B E-Commerce Site Sales, in USD trillion, 2022e-2026f
- U.S.: Share of B2B E-Commerce Site Sales Making Up Total B2B Electronic Sales, in % of Total B2B Electronic Sales, 2022e-2026f
- U.S.: B2B E-Commerce Marketplace Sales Value, in USD billion, & in % of Y-o-Y Change, in %, 2020-2023
- U.S.: Share of B2B E-Commerce Marketplace Sales Making Up Total Electronic Sales, in % of Total Electronic Sales, 2020-2023
- U.S.: Share of B2B E-Commerce Marketplace Sales Making Up Total B2B Sales, in % of Total B2B Sales, 2019-2023
- U.S.: B2B Sales Origin, by Sales Value, in USD trillion, 2023e
- U.S.: Share of B2B E-Commerce Making Up Total B2B Sales, in %, 2021 & 2027f
- 6.2. B2B Marketplace, Buyer Behavior & Key Players
- 6.2.1. North America
- North America: Breakdown of B2B Purchases Made on B2B Marketplaces, by Share, in %, 2023e
- North America: Breakdown of B2B Purchases Made on B2B Marketplaces in the Next 12 Months, by Share, in %, 2023e
- North America: Breakdown of Preferences For Purchases Through B2B Marketplaces Over Traditional Purchasing Arrangements, in %, 2023e
- North America: B2B Marketplaces Used to Find And Purchase Supplies, in % of Companies, 2023e
- North America: Breakdown of Supplier Number Used by Companies, in %, 2023e
- North America: Experienced B2B Marketplace Features, in % of Companies, 2023e
- North America: Top Pain Points Experienced on B2B Marketplaces, in % of Companies, 2023e
- North America: Most Significant Benefits Realized From Purchasing Through B2B Marketplaces, in % of Companies, 2023e
- North America: Least Significant Benefits Realized From Purchasing Through B2B Marketplaces, in % of Companies, 2023e
- 6.2.2. U.S.
- U.S.: Share of B2B Buyers Who Would Switch Suppliers If Another B2B Web Store Offered a Better Experience, in %, 2023*
- U.S.: Breakdown of B2B Product Sales, by Channel, in %, 2023e
- U.S.: Share of B2B E-Commerce Making Up Total B2B Sales, in %, 2021 & 2027f
- U.S.: Share of Companies That Sell Through Third-Party Marketplaces Like Amazon, in %, December 2022
- U.S.: Amazon Business Product Sales Value, in USD billion, 2022 & 2023e
- U.S.: Electronic Purchasing Options In Which B2B Buyers Participate, in % of B2B Buyers, 2023e
- U.S.: Breakdown of Total B2B Spending of Companies Done Via Amazon Business, in %, 2023e
- U.S.: Share of B2B Buyers That Do More Than a Quarter of Their Purchasing On Amazon Business, in %, 2023e
- U.S.: Share of B2B Buyers That Do More Than Half of Their Purchasing On Amazon Business, in %, 2023e
- U.S.: Share of B2B Buyers That Do Not Buy Anything On Amazon Business, in %, 2023e
- U.S.: Share of B2B Buyers That Buy On Other B2B Marketplaces Than Amazon Business, in %, 2023e
- 6.3. B2B Marketplaces & Payments Landscape
- U.S.: Overview of Selected B2B Marketplaces, April 2024 (1 of 3)
- U.S.: Overview of Selected B2B Marketplaces, April 2024 (2 of 3)
- U.S.: Overview of Selected B2B Marketplaces, April 2024 (3 of 3)
- U.S.: Critical Features of Selected B2B Marketplaces, April 2024 (1 of 2)
- U.S.: Critical Features of Selected B2B Marketplaces, April 2024 (2 of 2)
- U.S.: Breakdown of B2B Payment Transaction Value, by Payment Method, in USD trillion, 2018-2022e
- U.S.: Breakdown of B2B Payment Transaction Value, by Transaction Method, in % of Total B2B Transaction Value, 2019 & 2024f
- U.S.: B2B Card Payment Transaction Value, in USD trillion, & in % of Y-o-Y Change, in %, 2019-2024f
- U.S.: ACH B2B Payment Transaction Value, in USD trillion, & in % of Y-o-Y Change, in %, 2019-2024f
- U.S.: Check And Cash B2B Payment Transaction Value, in USD trillion, & in % of Y-o-Y Change, in %, 2019-2024f
- U.S.: Share of Digital Making Up Total B2B Transactions, in %, 2025f
- U.S.: Share of B2B Payments That Experience Errors, in %, 2023e
- U.S.: Share of B2B Invoices That Are Paid Late, in %, 2023e
