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全球顾客互动市场：预测（2024-2029）
市场调查报告书
商品编码
1607279

全球顾客互动市场：预测（2024-2029）

Customer Engagement: Worldwide Forecast 2024-2029
出版日期: | 出版商: Analysys Mason | 英文 17 Slides | 商品交期: 最快1-2个工作天内

价格
简介目录

"客户互动市场收入成长是由 CSP 对其客户互动堆迭进行现代化改造的需求所推动的。"

本报告考察了全球客户互动市场，并提供了通讯服务提供者 (CSP) 在客户互动 (CE) 解决方案和相关服务上的支出预测。我们也向供应商和 CSP 提出建议。

本预测报告及附录提供：

  • 客户互动市场支出的 6 年详细全球预测
    • 三个主要应用子部分：顾客体验管理、销售/订单管理、顾客价值管理
    • 两种交付类型：产品相关服务、专业服务 (PS)
    • 四种通讯服务：行动、物联网、消费者固定电话、企业固定电话
    • 八个区域中欧和东欧 (CEE)、亚太发达地区 (DVAP)、亚太新兴地区 (EMAP)、拉丁美洲、中东和北非 (MENA)、北美 (NA) ）、撒哈拉以南非洲(SSA)、西欧(WE)。
  • 考虑市场推动因素及其对预测期内支出的影响
  • 分析影响顾客互动市场的商业环境与区域动态
  • 详细的市场定义
  • 给 CSP 和供应商的建议
简介目录

"Revenue growth in the customer engagement market will be driven by CSPs' need to modernise their customer engagement stacks."

This report provides forecasts for communications service provider (CSP) spending on customer engagement (CE) solutions and related services for 2024-2029. The report also provides recommendations for vendors and CSPs.

This forecast report and the accompanying data annex provide:

  • a detailed, 6-year worldwide forecast for spending in the customer engagement market, split into:
    • three main application sub-segments: customer experience management, sales and order management, and customer value management
    • two delivery types: product-related and professional services (PS)
    • four telecoms services:mobile, IoT, consumer fixed and business fixed
    • eight geographical regions: Central and Eastern Europe (CEE), developed Asia-Pacific (DVAP), emerging Asia-Pacific (EMAP), Latin America (LATAM), the Middle East and North Africa (MENA), North America (NA), Sub-Saharan Africa (SSA) and Western Europe (WE)
  • an examination of the market drivers and how they will affect spending during the forecast period
  • analysis of the business environment and regional dynamics that will influence the customer engagement market
  • a detailed market definition
  • recommendations for CSPs and vendors.