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市场调查报告书
商品编码
1609504

市场占有率与预测:CRM客户参与中心(CRM CEC)，2023～2028年，世界规模(双报告绑定套装)

Market Share and Forecast: CRM Customer Engagement Center (CRM CEC), 2023-2028, Worldwide (Bundle of Two Reports)
出版日期: | 出版商: QKS Group | 英文 110 Pages | 商品交期: 最快1-2个工作天内

价格

市场占有率的说明

根据 Quadrant Knowledge Solutions 的报告，到 2028 年，CRM 客户参与中心 (CRM CEC) 市场的复合年增长率预计将达到 12.10%。

在当今竞争激烈的市场中，企业正在利用技术、流程和管理工具，透过提供一致的客户体验来满足客户的期望。公司面临的最大课题是在所有部门提供一致水准的服务。此外，客户对即时性、个人关注和效率的需求也不断增加。这是透过采用 CRM 客户参与中心 (CRM CEC) 平台来解决的，该平台可协助企业提供主动支援并提供满足市场变化和客户期望的增值服务。

市场预测

根据 Quadrant Knowledge Solutions 宣布，到 2028 年，CRM 客户参与中心 (CRM CEC) 市场的复合年增长率预计将达到 12.10%。

在当今竞争激烈的市场中，公司正在利用技术、流程和管理工具，透过提供一致的客户体验来满足客户的期望。公司面临的最大课题是在所有部门提供一致水准的服务。此外，客户对即时性、个人关注和效率的需求也不断增加。这透过采用CRM客户参与中心（CRM CEC）平台来帮助企业提供主动支援并提供增值服务以满足整个市场的变化和客户的期望将得到解决。

目录

Market Share:

第1章 摘要整理

  • 主要调查结果
  • 主要预测
  • 主要趋势
  • 市场概要

第2章 市场概要

  • 市场定义和范围
  • 影响市场的主要原因
  • 促进因素与阻碍因素

第3章 全球市场占有率分析

  • 全球CRM客户参与中心(CRM CEC)市场占有率分析

第4章 市场占有率分析

  • 市场占有率:各地区
  • 市场占有率:世界
  • 市场占有率:美国
  • 市场占有率:加拿大
  • 市场占有率:南美
  • 市场占有率:西欧
  • 市场占有率:中东欧
  • 市场占有率:中东·非洲
  • 市场占有率:中国
  • 市场占有率:亚太地区(日本·中国以外)
  • 市场占有率:日本
  • 市场占有率:各业界
  • 市场占有率:媒体&娱乐
  • 市场占有率:零售
  • 市场占有率:BFSI
  • 市场占有率:旅游、饭店
  • 市场占有率:教育
  • 市场占有率:公共部门
  • 市场占有率:各医疗保健·生命科学
  • 市场占有率:汽车
  • 市场占有率:食品和饮料
  • 市场占有率:各部署类型
  • 市场占有率:内部部署
  • 市场占有率:云端
  • 市场占有率:各客户类型
  • 市场占有率:中小企业
  • 市场占有率:大企业
  • 市场占有率:企业

第5章 企业简介

  • 公司概要
  • 分析师的观点与分析

第6章 附录

  • 调查手法

Market Forecast:

第1章 摘要整理

  • 主要调查结果
  • 主要预测
  • 主要趋势
  • 市场概要

第2章 市场概要

  • 市场定义和范围
  • 影响市场的主要原因
  • 促进因素与阻碍因素

第3章 市场分析

  • CRM客户参与中心(CRM CEC的)全球市场预测分析

第4章 市场预测分析

  • 市场预测:各地区
  • 市场预测:世界
  • 市场预测:美国
  • 市场预测:加拿大
  • 市场预测:南美
  • 市场预测:西欧
  • 市场预测:中东欧
  • 市场预测:中东·非洲
  • 市场预测:中国
  • 市场预测:亚太地区(日本·中国以外)
  • 市场预测:日本
  • 市场展望:各业界
  • 市场预测:媒体&娱乐
  • 市场预测:零售
  • 市场预测:BFSI
  • 市场预测:旅游&饭店
  • 市场预测:教育
  • 市场预测:公共部门
  • 市场预测:医疗保健&生命科学
  • 市场预测:汽车
  • 市场预测:食品和饮料
  • 市场预测:各部署类型
  • 市场预测:内部部署
  • 市场预测:云端
  • 市场预测:各客户类型
  • 市场预测:中小企业
  • 市场预测:各规模
  • 市场预测:企业

第5章 企业简介

  • 公司概要
  • 分析师的观点与分析

第6章 附录

  • 调查手法
Product Code: QKS-02392

This product includes two reports: Market Share and Market Forecast.

Market Share Description:

Quadrant Knowledge Solutions Reveals that CRM Customer Engagement Center Market is Projected to Register a CAGR of 12.10% by 2028.

In today's competitive market, companies are making use of their technology, process and management tools to meet the customer's expectations by delivering a consistent customer experience. The biggest challenge that the companies are facing is to deliver a consistent level of service across all departments. And with customers' growing needs which include immediacy, personalized treatment, and efficiency. This is solved by adopting the CRM Customer Engagement Center platforms that helps businesses to deliver proactive support and offer extra value-added services to meet the overall market changes and customer expectations.

Quadrant Knowledge Solutions defines CRM Customer Engagement Center as "a centralised and integrated software solution for customer service and support. It offers both assisted and self-service assistance to consumers proactively and reactively by answering questions, resolving issues, and providing advice across several platforms. Customers receive personalised interactions and help with this application, which allows support personnel to reduce several redundant administrative tasks while also having access to collaborative tools and real-time analysis. On the whole, it enhances customer satisfaction, streamlines workflows, and supports strategies for building customer loyalty."

Market Forecast Description:

Quadrant Knowledge Solutions Reveals that CRM Customer Engagement Center (CRM CEC) Projected to Register a CAGR of 12.10% by 2028.

In today's competitive market, companies are making use of their technology, process and management tools to meet the customer's expectations by delivering a consistent customer experience. The biggest challenge that the companies are facing is to deliver a consistent level of service across all departments. And with customers' growing needs which include immediacy, personalized treatment, and efficiency. This is solved by adopting the CRM Customer Engagement Center platforms that helps businesses to deliver proactive support and offer extra value-added services to meet the overall market changes and customer expectations.

TABLE OF CONTENTS

Market Share:

Chapter 01: Executive Summary

  • Key Research Findings
  • Top Predictions
  • Top Trends
  • Market Summary

Chapter 02: Market Overview

  • Market Definition and Scope
  • Key Factors Impacting the Market
  • Drivers & Restraints

Chapter 03: Market Share Analysis- Worldwide

  • Global CRM CEC Market Share Analysis

Chapter 04: Market Share Analysis

  • Market Share by Region
  • Market Share Worldwide
  • Market Share USA
  • Market Share Canada
  • Market Share Latin America
  • Market Share Western Europe
  • Market Share Central & Eastern Europe
  • Market Share Middle East & Africa
  • Market Share China
  • Market Share APAC Ex Japan & China
  • Market Share Japan
  • Market Share by Industry Verticals
  • Market Share by Media & Entertainment
  • Market Share by Retail
  • Market Share by BFSI
  • Market Share by Travel & Hospitality
  • Market Share by Education
  • Market Share by Public Sector
  • Market Share by Healthcare & Life Science
  • Market Share by Automotive
  • Market Share by Food & Beverage
  • Market Share by Deployment Type
  • Market Share by Deployment Type: On prem
  • Market Share by Deployment Type: Cloud
  • Market Share by Customer Type
  • Market Share by SMB
  • Market Share by Large
  • Market Share by Enterprise

Chapter 05: Company Profile

  • Company Overview
  • Analyst Perspectives and Analysis

Chapter 06: Appendix

  • Research Methodologies

Market Forecast:

Chapter 01: Executive Summary

  • Key Research Findings
  • Top Predictions
  • Top Trends
  • Market Summary

Chapter 02: Market Overview

  • Market Definition and Scope
  • Key Factors Impacting the Market
  • Drivers & Restraints

Chapter 03: Market Analysis

  • Global CRM Customer Engagement Center (CRM CEC) Market Forecast Analysis

Chapter 04: Market Forecast Analysis

  • Market Forecast by Region
  • Market Forecast Global
  • Market Forecast USA
  • Market Forecast Canada
  • Market Forecast Latin America
  • Market Forecast Western Europe
  • Market Forecast Central & Eastern Europe
  • Market Forecast Middle East & Africa
  • Market Forecast China
  • Market Forecast APAC Ex Japan & China
  • Market Forecast Japan
  • Market Forecast by Industry Verticals
  • Market Forecast by Media & Entertainment
  • Market Forecast by Retail
  • Market Forecast by BFSI
  • Market Forecast by Travel & Hospitality
  • Market Forecast by Education
  • Market Forecast by Public Sector
  • Market Forecast by Healthcare & Life Science
  • Market Forecast by Automotive
  • Market Forecast by Food & Beverage
  • Market Forecast by Deployment Type
  • Market Forecast by Deployment Type: On prem
  • Market Forecast Deployment Type: Cloud
  • Market Forecast by Customer Type
  • Market Forecast by SMB
  • Market Forecast by Large
  • Market Forecast by Enterprise

Chapter 05: Company Profile

  • Company Overview
  • Analyst Perspectives and Analysis

Chapter 06: Appendix

  • Research Methodologies

LIST OF FIGURES

Market Share:

  • Fig. 1 Market Share of CRM Customer Engagement Center (CRM CEC) Worldwide, 2023
  • Fig. 2 Market Share of CRM Customer Engagement Center (CRM CEC) USA, 2023
  • Fig. 3 Market Share of CRM Customer Engagement Center (CRM CEC) Canada, 2023
  • Fig. 4 Market Share of CRM Customer Engagement Center (CRM CEC) Latin America, 2023
  • Fig. 5 Market Share of CRM Customer Engagement Center (CRM CEC) Western Europe, 2023
  • Fig. 6 Market Share of CRM Customer Engagement Center (CRM CEC) Central & Eastern Europe, 2023
  • Fig. 7 Market Share of CRM Customer Engagement Center (CRM CEC) Middle East & Africa, 2023
  • Fig. 8 Market Share of CRM Customer Engagement Center (CRM CEC) Asia excluding Japan and China, 2023
  • Fig. 9 Market Share of CRM Customer Engagement Center (CRM CEC) Japan, 2023
  • Fig. 10 Market Share of CRM Customer Engagement Center (CRM CEC) China, 2023
  • Fig. 11 Market Share of CRM Customer Engagement Center (CRM CEC) IT & Telecom Industry, 2023
  • Fig. 12 Market Share of CRM Customer Engagement Center (CRM CEC) Banking & Financial Services Industry, 2023
  • Fig. 13 Market Share of CRM Customer Engagement Center (CRM CEC) Insurance Industry, 2023
  • Fig. 14 Market Share of CRM Customer Engagement Center (CRM CEC) Healthcare Industry, 2023
  • Fig. 15 Market Share of CRM Customer Engagement Center (CRM CEC) Government & Public Sector, 2023
  • Fig. 16 Market Share of CRM Customer Engagement Center (CRM CEC) Retail & eCommerce, 2023
  • Fig. 17 Market Share of CRM Customer Engagement Center (CRM CEC) Manufacturing, 2023
  • Fig. 18 Market Share of CRM Customer Engagement Center (CRM CEC) Hospitality, 2023
  • Fig. 19 Market Share of CRM Customer Engagement Center (CRM CEC) On-premises Deployment, 2023
  • Fig. 20 Market Share of CRM Customer Engagement Center (CRM CEC) Cloud Deployment, 2023
  • Fig. 21 Market Share of CRM Customer Engagement Center (CRM CEC) SMB Customers, 2023
  • Fig. 22 Market Share of CRM Customer Engagement Center (CRM CEC) Large Customers, 2023
  • Fig. 23 Market Share of CRM Customer Engagement Center (CRM CEC) Enterprise Customers, 2023

Market Forecast:

  • Fig. 1 Market Forecast of CRM Customer Engagement Center (CRM CEC) Worldwide, 2024-2028
  • Fig. 2 Market Forecast of CRM Customer Engagement Center (CRM CEC) USA, 2024-2028
  • Fig. 3 Market Forecast of CRM Customer Engagement Center (CRM CEC) Canada, 2024-2028
  • Fig. 4 Market Forecast of CRM Customer Engagement Center (CRM CEC) Latin America, 2024-2028
  • Fig. 5 Market Forecast of CRM Customer Engagement Center (CRM CEC) Western Europe, 2024-2028
  • Fig. 6 Market Forecast of CRM Customer Engagement Center (CRM CEC) Central & Eastern Europe, 2024-2028
  • Fig. 7 Market Forecast of CRM Customer Engagement Center (CRM CEC) Middle East & Africa, 2024-2028
  • Fig. 8 Market Forecast of CRM Customer Engagement Center (CRM CEC) Asia excluding Japan and China, 2024-2028
  • Fig. 9 Market Forecast of CRM Customer Engagement Center (CRM CEC) Japan, 2024-2028
  • Fig. 10 Market Forecast of CRM Customer Engagement Center (CRM CEC) China, 2024-2028
  • Fig. 11 Market Forecast of CRM Customer Engagement Center (CRM CEC) IT & Telecom Industry, 2024-2028
  • Fig. 12 Market Forecast of CRM Customer Engagement Center (CRM CEC) Banking & Financial Services Industry, 2024-2028
  • Fig. 13 Market Forecast of CRM Customer Engagement Center (CRM CEC) Insurance Industry, 2024-2028
  • Fig. 14 Market Forecast of CRM Customer Engagement Center (CRM CEC) Healthcare Industry, 2024-2028
  • Fig. 15 Market Forecast of CRM Customer Engagement Center (CRM CEC) Government & Public Sector, 2024-2028
  • Fig. 16 Market Forecast of CRM Customer Engagement Center (CRM CEC) Retail & eCommerce, 2024-2028
  • Fig. 17 Market Forecast of CRM Customer Engagement Center (CRM CEC) Manufacturing, 2024-2028
  • Fig. 18 Market Forecast of CRM Customer Engagement Center (CRM CEC) Hospitality, 2024-2028
  • Fig. 19 Market Forecast of CRM Customer Engagement Center (CRM CEC) On-premises Deployment, 2024-2028
  • Fig. 20 Market Forecast of CRM Customer Engagement Center (CRM CEC) Cloud Deployment, 2024-2028
  • Fig. 21 Market Forecast of CRM Customer Engagement Center (CRM CEC) SMB Customers, 2024-2028
  • Fig. 22 Market Forecast of CRM Customer Engagement Center (CRM CEC) Large Customers, 2024-2028
  • Fig. 23 Market Forecast of CRM Customer Engagement Center (CRM CEC) Enterprise Customers, 2024-2028