市场调查报告书
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1426154
全球机器人服务员市场:展望与预测(2023-2028)Robot Waiter Market - Global Outlook & Forecast 2023-2028 |
2022年全球机器人服务生市场规模为3.2412亿美元。 预计2022年至2028年该市场将以35.14%的复合年增长率扩张。
近年来,由于技术进步以及对效率、降低成本和改善客户体验的追求,餐饮业在自动化方面取得了重大进展。 这一趋势涵盖了从入住/退房流程到客房服务和用餐体验的自动化解决方案。 这种自动化趋势的一个显着方面是在全球机器人服务员市场中观察到的,机器人被部署在酒店和餐厅中以改善客户体验。 这些机器人旨在提供食物和饮料、接受订单并与客人互动,同时提供创新和未来派的用餐体验。
近年来,机器人服务员市场的优先事项发生了显着变化,重点是改善客户体验和优化劳动力效率。 这一趋势反映了酒店业更广泛的转型,公司致力于提供优质服务,同时有效管理营运成本。 这一趋势的关键方面之一是将先进技术整合到机器人服务员系统中。 这些技术包括改进的传感器、人工智慧 (AI) 和机器学习演算法,使机器人能够在拥挤的用餐区导航、避开障碍物并与顾客互动。
在饭店业使用机器人服务员存在技术挑战和客户接受度方面的考虑。 至于技术挑战,确保机器人服务员在动态且拥挤的餐厅环境中无缝、安全导航仍然是主要挑战。 开发强大的障碍物侦测和规避系统以及完善自主导航演算法对于防止事故和提高营运效率至关重要。 此外,客户的接受度也同样重要。 虽然有些顾客欣然接受机器人服务员作为他们用餐体验的一种新颖且高效的增值手段,但其他顾客却持抵制态度。
2022年全球机器人服务员市场中,负载能力为20至40公斤的细分市场将占据最大份额。 负载能力为20-40公斤的机器人服务员是一种先进的机器人系统,旨在协助服务业,特别是餐厅和旅馆。 这些机器人配备了专门的隔间和托盘,使它们能够安全地保存和运输物品,例如订购的食物、餐具、饮料,甚至客房服务设施。 负载能力的多功能性也使其能够适应不同的使用环境,搬运多种物品,同时保持运动的安全性和精确度。
本报告调查了全球机器人服务员市场,并提供了市场概况,包括按负载能力、最终用户、分销管道、地区和进入市场的公司概况划分的趋势。我是。
The global robot waiter market was valued at USD 324.12 million in 2022 and is expected to grow at a CAGR of 35.14% from 2022-2028.
MARKET TRENDS & OPPORTUNITIES
Rising Automation in the Restaurant Industry
The restaurant industry has witnessed a significant rise in automation in recent years, driven by technological advancements and the pursuit of efficiency, cost reduction, and improved customer experiences. This trend encompasses automated solutions, from check-in/check-out processes to in-room services and dining experiences. One prominent aspect of this automation trend is observed in the global robot waiter market, where robots are being deployed in hotels and restaurants to enhance the guest experience. These robots are designed to serve food and drinks, take orders, and interact with guests, all while providing an innovative and futuristic dining experience.
Increasing Focus Towards Enhanced Customer Experience
In recent years, the robot waiter market has seen a significant shift in priorities, with a growing emphasis on enhancing the customer experience and optimizing labor efficiency. This trend reflects a broader transformation in the hospitality industry as businesses aim to provide superior service while managing operational costs effectively. One of the key aspects of this trend is the integration of advanced technologies into robot waiter systems. These technologies include improved sensors, artificial intelligence (AI), and machine learning algorithms that allow robots to navigate crowded dining areas, avoid obstacles, and interact with customers.
INDUSTRY RESTRAINTS
Technical Challenges & Customer Acceptance
Adopting robot waiters in the hospitality industry presents technical challenges and considerations regarding customer acceptance. On the technical front, ensuring robot waiters' seamless and safe navigation in dynamic and crowded restaurant environments remains a primary challenge. Developing robust obstacle detection and avoidance systems and refining autonomous navigation algorithms are crucial to preventing accidents and enhancing operational efficiency. Moreover, customer acceptance is equally vital. While some customers readily embrace the idea of robot waiters as a novel and efficient addition to their dining experience, others may have reservations.
SEGMENTATION INSIGHTS
INSIGHTS BY LOAD CAPACITY
The 20 - 40 KG load capacity segment held the most prominent share of the global robot waiter market in 2022. Robot waiters with a load capacity of 20 to 40 kilograms are advanced robotic systems designed to assist the service industry, particularly in restaurants and hotels. These robots have specialized compartments or trays to hold securely and transport items such as food orders, dishes, drinks, and even room service amenities. The versatility in load capacity also makes them adaptable to different service settings, ensuring they can handle a wide range of items while maintaining safety and precision in their movements.
Segmentation by Load Capacity
INSIGHTS BY END USER
The global robot waiter market by end users is categorized as HORECA, Bars and casinos, Senior living homes, and others, which includes food courts and catering services. HORECA are prominent end-users in the robot waiter industry, accounting for the largest share in the end-user segments. These establishments are integrating robot waiters to streamline their dining services, reduce wait times, and engage customers with cutting-edge technology. Robot waiters can create a unique and memorable dining experience, attracting customers and generating positive word-of-mouth. However, bars and casinos will likely grow at the fastest CAGR in the global market during the forecast period.
Segmentation by End Users
INSIGHTS BY DISTRIBUTION CHANNEL
The offline distribution channel segment held most of the global robot waiter market share 2022. However, the online sales channel and partnerships with system integrators were expected to witness higher growth rates due to their scalability and market penetration potential. This shift towards online growth is mainly steered by significant companies opting to expand their market presence through e-commerce platforms, thus driving the online segment's expansion.
Segmentation by Distribution Channel
GEOGRAPHICAL ANALYSIS
The Asia Pacific region was the primary contributor to the global robot waiter market, responsible for more than 30% of the total revenue 2022. This substantial share can be attributed to the robust demand for robot waiters from Japan and South Korea, where the adoption of robot waiters is due to high technological advancements. The demand for robot waiters in East Asia, particularly in China, Japan, and South Korea, has surged in the wake of multiple challenges, including a shortage of skilled labor, rising inflation, and increased wages driven by the aftermath of COVID-19 and the Russia-Ukraine conflict. Robot chefs and waiters gained prominence in Asian markets during the early stages of the pandemic as lockdowns and pandemic control measures led to labor shortages.
The robot waiter market in North America is expected to experience significant growth and adoption across the restaurant & hospitality industry. The United States and Canada are showing increasing interest in robot waiters, primarily driven by the restaurant industry's desire for automation and efficiency. Further, European countries, such as the United Kingdom, Germany, and France, are gradually embracing robot waiters, albeit at a somewhat slower pace compared to Asia. The European market is driven by a combination of factors, including a strong focus on enhancing customer experiences and the need for labor optimization.
Segmentation by Geography
COMPETITIVE LANDSCAPE
The robot waiter market is highly competitive, with established players like Bear Robotics, Keenon Robots, and Richtech Robotics offering advanced, customizable solutions. Partnerships between robot waiter manufacturers and restaurants are increasing, enabling smoother integration of these autonomous servers into existing operations. As competition intensifies, companies focus on improving technical capabilities and the overall customer experience, offering diverse load capacities and functionalities to cater to various dining establishments. This dynamic landscape underscores the potential for robot waiters to transform the restaurant industry.
Key Company Profiles
Other Prominent Vendors
KEY QUESTIONS ANSWERED:
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