Global Self-service Kiosk Market is valued at approximately USD 27.48 billion in 2021 and is anticipated to grow with a healthy growth rate of more than 6.5% over the forecast period 2022-2029. A self-service kiosk is a computer terminal created to allow users to complete a particular task or set of tasks independently, without requiring human contact or help. Self-service kiosks are frequently used to provide customers quick access to information, services, or goods in a variety of locations, including restaurants, airports, retail stores, and government buildings. The growing trend of self-service across the retail sector, rising inclination towards contactless payment processing, and increasing focus on enhancing customer experience are some prominent factors that are attributing to the market growth during the estimated period.
The surge in smartphone and tablet adoption is primarily supporting the market expansion across the globe. The widespread adoption of smartphones enables users more accustomed to interacting with touchscreens and performing self-service tasks. As a result, self-service kiosks have become more intuitive and user-friendly, with touchscreens that are similar to those found on smartphones. For instance, Statista estimates that there were 6,269 million smartphone subscriptions worldwide in 2021. This amount is expected to continue to rise and reach 7,690 million by 2027. Furthermore, the increasing penetration of advanced technologies including artificial intelligence, virtual reality, and augmented reality is improving the self-service kiosks, as well as rising government support leveraging various opportunities for market growth over the forecasting period. However, the high initial and maintenance cost, along with the lack of awareness stifles market growth throughout the forecast period of 2022-2029.
The key regions considered for the Global Self-service Kiosk Market study include Asia Pacific, North America, Europe, Latin America, and the Rest of the World. North America dominated the market in terms of revenue, owing to the presence of leading market players and the rise in use of crypto wallets in end-use industries.
Whereas, the Asia Pacific is expected to grow with the highest CAGR during the forecast period, owing to factors such as growing financial awareness, as well as the growing acceptance of crypto payments among various businesses in the regional market.
Major market players included in this report are:
- Aksor SAS
- Azkoyen SA
- Diebold Nixdorf, Incorporated.
- Embross Systems Pvt
- Fuji Electric Co., Ltd.
- Thales Group
- GRGBanking
- Hitachi Payment Services Pvt. Ltd.
- KIOSK Information Systems
- Olea Kiosks Inc
Recent Developments in the Market:
- In January 2020, McDonald started implementing digital self-order kiosks in their retail locations. Digital kiosks enhance the customer experience by enabling ordering, payments, customization, delivery, and loyalty.
Global Self-service Kiosk Market Report Scope:
- Historical Data: 2019-2020-2021
- Base Year for Estimation: 2021
- Forecast period: 2022-2029
- Report Coverage: Revenue forecast, Company Ranking, Competitive Landscape, Growth factors, and Trends
- Segments Covered: Offering, Type, Location, Vertical, Region
- Regional Scope: North America; Europe; Asia Pacific; Latin America; Rest of the World
- Customization Scope: Free report customization (equivalent up to 8 analyst's working hours) with purchase. Addition or alteration to country, regional & segment scope*
The objective of the study is to define market sizes of different segments & countries in recent years and to forecast the values to the coming years. The report is designed to incorporate both qualitative and quantitative aspects of the industry within countries involved in the study.
The report also caters detailed information about the crucial aspects such as driving factors & challenges which will define the future growth of the market. Additionally, it also incorporates potential opportunities in micro markets for stakeholders to invest along with the detailed analysis of competitive landscape and product offerings of key players. The detailed segments and sub-segment of the market are explained below.
By Offering:
- Hardware
- Software
- Services
By Type:
- Casino
- Check-in
- Banking
- Ticketing
- Self-order
- Others
By Location:
By Vertical:
- Banking, Financial Service, & Insurance
- Transportation, Travel, & Hospitality
- Retail
- Entertainment
- Others
By Region:
- North America
- U.S.
- Canada
- Europe
- UK
- Germany
- France
- Spain
- Italy
- ROE
- Asia Pacific
- China
- India
- Japan
- Australia
- South Korea
- RoAPAC
- Latin America
- Brazil
- Mexico
- RoLA
- Rest of the World
Table of Contents
Chapter 1. Executive Summary
- 1.1. Market Snapshot
- 1.2. Global & Segmental Market Estimates & Forecasts, 2019-2029 (USD Billion)
- 1.2.1. Self-service Kiosk Market, by Region, 2019-2029 (USD Billion)
- 1.2.2. Self-service Kiosk Market, by Offering, 2019-2029 (USD Billion)
- 1.2.3. Self-service Kiosk Market, by Type, 2019-2029 (USD Billion)
- 1.2.4. Self-service Kiosk Market, by Location, 2019-2029 (USD Billion)
- 1.2.5. Self-service Kiosk Market, by Vertical, 2019-2029 (USD Billion)
- 1.3. Key Trends
- 1.4. Estimation Methodology
- 1.5. Research Assumption
Chapter 2. Global Self-service Kiosk Market Definition and Scope
- 2.1. Objective of the Study
- 2.2. Market Definition & Scope
- 2.2.1. Scope of the Study
- 2.2.2. Industry Evolution
- 2.3. Years Considered for the Study
- 2.4. Currency Conversion Rates
Chapter 3. Global Self-service Kiosk Market Dynamics
- 3.1. Self-service Kiosk Market Impact Analysis (2019-2029)
- 3.1.1. Market Drivers
- 3.1.1.1. Growing trend of self-service across the retail sector
- 3.1.1.2. Surge in smartphone and tablet adoption
- 3.1.2. Market Challenges
- 3.1.2.1. High initial and maintenance cost
- 3.1.2.2. Lack of awareness regarding the availability of self-service kiosk
- 3.1.3. Market Opportunities
- 3.1.3.1. Increasing penetration of advanced technologies
- 3.1.3.2. Rising government support
Chapter 4. Global Self-service Kiosk Market Industry Analysis
- 4.1. Porter's 5 Force Model
- 4.1.1. Bargaining Power of Suppliers
- 4.1.2. Bargaining Power of Buyers
- 4.1.3. Threat of New Entrants
- 4.1.4. Threat of Substitutes
- 4.1.5. Competitive Rivalry
- 4.2. Futuristic Approach to Porter's 5 Force Model (2019-2029)
- 4.3. PEST Analysis
- 4.3.1. Political
- 4.3.2. Economical
- 4.3.3. Social
- 4.3.4. Technological
- 4.4. Top investment opportunity
- 4.5. Top winning strategies
- 4.6. Industry Experts Prospective
- 4.7. Analyst Recommendation & Conclusion
Chapter 5. Risk Assessment: COVID-19 Impact
- 5.1. Assessment of the overall impact of COVID-19 on the industry
- 5.2. Pre COVID-19 and post COVID-19 Market scenario
Chapter 6. Global Self-service Kiosk Market, by Offering
- 6.1. Market Snapshot
- 6.2. Global Self-service Kiosk Market by Offering, Performance - Potential Analysis
- 6.3. Global Self-service Kiosk Market Estimates & Forecasts by Offering 2019-2029 (USD Billion)
- 6.4. Self-service Kiosk Market, Sub Segment Analysis
- 6.4.1. Hardware
- 6.4.2. Software
- 6.4.3. Services
Chapter 7. Global Self-service Kiosk Market, by Type
- 7.1. Market Snapshot
- 7.2. Global Self-service Kiosk Market by Type, Performance - Potential Analysis
- 7.3. Global Self-service Kiosk Market Estimates & Forecasts by Type 2019-2029 (USD Billion)
- 7.4. Self-service Kiosk Market, Sub Segment Analysis
- 7.4.1. Casino
- 7.4.2. Check-in
- 7.4.3. Banking
- 7.4.4. Ticketing
- 7.4.5. Self-order
- 7.4.6. Others
Chapter 8. Global Self-service Kiosk Market, by Location
- 8.1. Market Snapshot
- 8.2. Global Self-service Kiosk Market by Location, Performance - Potential Analysis
- 8.3. Global Self-service Kiosk Market Estimates & Forecasts by Location 2019-2029 (USD Billion)
- 8.4. Self-service Kiosk Market, Sub Segment Analysis
- 8.4.1. Outdoor
- 8.4.2. Indoor
Chapter 9. Global Self-service Kiosk Market, by Vertical
- 9.1. Market Snapshot
- 9.2. Global Self-service Kiosk Market by Vertical, Performance - Potential Analysis
- 9.3. Global Self-service Kiosk Market Estimates & Forecasts by Vertical 2019-2029 (USD Billion)
- 9.4. Self-service Kiosk Market, Sub Segment Analysis
- 9.4.1. Banking, Financial Service, & Insurance
- 9.4.2. Transportation, Travel, & Hospitality
- 9.4.3. Retail
- 9.4.4. Entertainment
- 9.4.5. Others
Chapter 10. Global Self-service Kiosk Market, Regional Analysis
- 10.1. Self-service Kiosk Market, Regional Market Snapshot
- 10.2. North America Self-service Kiosk Market
- 10.2.1. U.S. Self-service Kiosk Market
- 10.2.1.1. Offering breakdown estimates & forecasts, 2019-2029
- 10.2.1.2. Type breakdown estimates & forecasts, 2019-2029
- 10.2.1.3. Location breakdown estimates & forecasts, 2019-2029
- 10.2.1.4. Vertical breakdown estimates & forecasts, 2019-2029
- 10.2.2. Canada Self-service Kiosk Market
- 10.3. Europe Self-service Kiosk Market Snapshot
- 10.3.1. U.K. Self-service Kiosk Market
- 10.3.2. Germany Self-service Kiosk Market
- 10.3.3. France Self-service Kiosk Market
- 10.3.4. Spain Self-service Kiosk Market
- 10.3.5. Italy Self-service Kiosk Market
- 10.3.6. Rest of Europe Self-service Kiosk Market
- 10.4. Asia-Pacific Self-service Kiosk Market Snapshot
- 10.4.1. China Self-service Kiosk Market
- 10.4.2. India Self-service Kiosk Market
- 10.4.3. Japan Self-service Kiosk Market
- 10.4.4. Australia Self-service Kiosk Market
- 10.4.5. South Korea Self-service Kiosk Market
- 10.4.6. Rest of Asia Pacific Self-service Kiosk Market
- 10.5. Latin America Self-service Kiosk Market Snapshot
- 10.5.1. Brazil Self-service Kiosk Market
- 10.5.2. Mexico Self-service Kiosk Market
- 10.5.3. Rest of Latin America Self-service Kiosk Market
- 10.6. Rest of The World Self-service Kiosk Market
Chapter 11. Competitive Intelligence
- 11.1. Top Market Strategies
- 11.2. Company Profiles
- 11.2.1. Aksor SAS
- 11.2.1.1. Key Information
- 11.2.1.2. Overview
- 11.2.1.3. Financial (Subject to Data Availability)
- 11.2.1.4. Product Summary
- 11.2.1.5. Recent Developments
- 11.2.2. Azkoyen SA
- 11.2.3. Diebold Nixdorf, Incorporated.
- 11.2.4. Embross Systems Pvt
- 11.2.5. Fuji Electric Co., Ltd.
- 11.2.6. Thales Group
- 11.2.7. GRGBanking
- 11.2.8. Hitachi Payment Services Pvt. Ltd.
- 11.2.9. KIOSK Information Systems
- 11.2.10. Olea Kiosks Inc
Chapter 12. Research Process
- 12.1. Research Process
- 12.1.1. Data Mining
- 12.1.2. Analysis
- 12.1.3. Market Estimation
- 12.1.4. Validation
- 12.1.5. Publishing
- 12.2. Research Attributes
- 12.3. Research Assumption