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市场调查报告书
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1517342

全球个案管理软体市场规模研究（按功能、部署、企业规模、产业和 2022-2032 年区域预测）

Global Case Management Software Market Size study, by Function, by Deployment, by Enterprise Size, by Industry, and Regional Forecasts 2022-2032
出版日期: | 出版商: Bizwit Research & Consulting LLP | 英文 200 Pages | 商品交期: 2-3个工作天内

价格
简介目录

2023年全球案例管理软体市场价值约为73.3亿美元，预计在2024-2032年预测期内将以超过15.12%的健康成长率成长。案件管理软体是一种重要的资讯和管理工具，旨在支援和增强案件从启动到解决的整个过程。该软体包含广泛的功能，包括收集和储存案例资讯、自动化工作流程、追踪案例进度、管理文件以及促进利害关係人之间的沟通。该软体适用于法律、医疗保健、社会服务和客户支援等各个领域，为以案例为中心的营运提供量身定制的解决方案。政府和公共部门对自动化案件管理工作流程的需求不断增长，推动了对案件管理软体的需求。然而，与隐私和保密相关的问题以及严格的政府法规是最终用户和营运商面临的重大挑战。公司不断增强资料视觉化和报告工具，以便为案例结果提供更好的见解。此外，人工智慧和机器学习等案例管理软体的技术进步为关键参与者提供了重大机会。

全球案件管理软体市场受到诈欺侦测和反洗钱功能日益重要的推动。这些系统利用先进的分析（包括机器学习演算法和模式检测）来监控交易和客户行为，以发现表明欺诈意图的异常情况。它们透过标记可疑活动并促进为监管机构产生报告来帮助遵守合规性法规。此外，这些功能有助于风险评估，让企业可以根据历史资料为不同类型的交易分配风险级别，这有助于确定调查工作的优先顺序，从而增强组织对金融犯罪的保护措施。事件管理是案例管理软体的核心元件，重点在于对不可预见事件或中断的初始回应。该功能提供了一种结构化方法，用于捕获、记录和解决从安全漏洞到操作故障等事件。它包括创建、分配和追踪事件以确保其效率。有效的事件管理可以帮助组织恢復服务正常运行，同时最大限度地减少负面影响，并从这些事件中吸取教训，防止未来再次发生。

在美洲，特别是在美国和加拿大，健全的法律体系、先进的医疗保健部门和许多社会服务组织推动了对案件管理软体的需求。这些领域的消费者需求主要是由对效率的渴望、遵守监管标准以及有效管理大量复杂案件的需要所驱动的。同时，欧盟 (EU) 国家对案件管理软体表现出浓厚的兴趣，并根据严格的法规和准则，重点关注资料保护。该地区的消费者需求围绕着提供全面的案例管理功能并维护足够的资料隐私和安全措施的软体。而中东和非洲地区越来越多地采用个案管理软体，这主要是由政府、法律和金融服务部门推动的。这些地区的消费者需求通常集中在提高公共部门的效率以及从传统的纸本系统过渡到数位化流程。此外，亚太地区涵盖了中国、日本和印度等不同经济体，为个案管理软体提供了快速成长的市场。中国对透过科技改善政府服务的浓厚兴趣导致对能够管理大量案件的软体解决方案的需求增加。同样，在印度，政府日益重视「数位印度」等数位倡议，为采用个案管理解决方案营造了有利的环境。

目录

第 1 章：全球个案管理软体市场执行摘要

  • 全球个案管理软体市场规模及预测（2022-2032）
  • 区域概要
  • 分部摘要
    • 按功能分类
    • 按部署
    • 按企业规模
    • 按行业分类
  • 主要趋势
  • 经济衰退的影响
  • 分析师推荐与结论

第 2 章：全球个案管理软体市场定义与研究假设

  • 研究目的
  • 市场定义
  • 研究假设
    • 包含与排除
    • 限制
    • 供给侧分析
      • 可用性
      • 基础设施
      • 监管环境
      • 市场竞争
      • 经济可行性（消费者的角度）
    • 需求面分析
      • 监理框架
      • 技术进步
      • 环境考虑
      • 消费者意识和接受度
  • 估算方法
  • 研究考虑的年份
  • 货币兑换率

第 3 章：全球个案管理软体市场动态

  • 市场驱动因素
    • 对自动化个案管理工作流程的需求不断增加
    • 诈欺侦测和反洗钱的重要性日益增加
    • 越来越倾向于云端部署
  • 市场挑战
    • 隐私和保密问题
    • 严格的政府法规
  • 市场机会
    • 人工智慧和机器学习的技术进步
    • 增强的数据视觉化和报告工具
    • 即时监控和燃油管理的集成

第 4 章：全球个案管理软体市场产业分析

  • 波特的五力模型
    • 供应商的议价能力
    • 买家的议价能力
    • 新进入者的威胁
    • 替代品的威胁
    • 竞争竞争
    • 波特五力模型的未来方法
    • 波特的五力影响分析
  • PESTEL分析
    • 政治的
    • 经济
    • 社会的
    • 技术性
    • 环境的
    • 合法的
  • 顶级投资机会
  • 最佳制胜策略
  • 颠覆性趋势
  • 产业专家视角
  • 分析师推荐与结论

第 5 章：2022-2032 年全球个案管理软体市场规模与功能预测

  • 细分仪表板
  • 全球个案管理软体市场：2022 年和 2032 年功能收入趋势分析
    • 诈欺侦测和反洗钱
    • 事件管理
    • 调查管理
    • 法律工作流程管理
    • 服务请求

第 6 章：2022-2032 年全球个案管理软体市场规模与部署预测

  • 细分仪表板
  • 全球个案管理软体市场：2022 年和 2032 年部署收入趋势分析
    • 云端
    • 本地部署

第 7 章：2022-2032 年全球个案管理软体市场规模及企业规模预测

  • 细分仪表板
  • 全球个案管理软体市场：2022 年和 2032 年企业规模收入趋势分析
    • 大型企业
    • 中小企业

第 8 章：2022-2032 年全球个案管理软体市场规模及产业预测

  • 细分仪表板
  • 全球个案管理软体市场：2022 年和 2032 年产业收入趋势分析
    • 航太与国防
    • 汽车与运输
    • 银行、金融服务和保险
    • 建筑、施工和房地产
    • 消费品与零售
    • 教育
    • 能源与公用事业
    • 政府及公部门
    • 医疗保健与生命科学
    • 资讯科技与电信
    • 製造业
    • 媒体与娱乐
    • 观光与旅馆业

第 9 章：2022-2032 年全球个案管理软体市场规模及地区预测

  • 北美个案管理软体市场
    • 美国个案管理软体市场
      • 2022-2032 年功能细分规模与预测
      • 2022-2032 年部署细分规模与预测
    • 加拿大个案管理软体市场
  • 欧洲个案管理软体市场
    • 英国个案管理软体市场
    • 德国个案管理软体市场
    • 法国个案管理软体市场
    • 西班牙个案管理软体市场
    • 义大利个案管理软体市场
    • 欧洲其他地区个案管理软体市场
  • 亚太地区个案管理软体市场
    • 中国案例管理软体市场
    • 印度个案管理软体市场
    • 日本个案管理软体市场
    • 澳洲个案管理软体市场
    • 韩国个案管理软体市场
    • 亚太地区其他地区个案管理软体市场
  • 拉丁美洲案例管理软体市场
    • 巴西个案管理软体市场
    • 墨西哥个案管理软体市场
    • 拉丁美洲其他地区个案管理软体市场
  • 中东和非洲案例管理软体市场
    • 沙乌地阿拉伯个案管理软体市场
    • 南非个案管理软体市场
    • 中东和非洲其他地区个案管理软体市场

第 10 章：竞争情报

  • 重点企业SWOT分析
  • 顶级市场策略
  • 公司简介
    • AbacusNext
      • 关键讯息
      • 概述
      • 财务（视数据可用性而定）
      • 产品概要
      • 市场策略
    • Actionstep
    • AINS, Inc.
    • Amazon Web Services, Inc.
    • Appian Corporation
    • Assembly Software LLC
    • CaseFox
    • CaseWorthy, Inc.
    • Clio
    • CloudLex, Inc.
    • CosmoLex Cloud, LLC by ProfitSolv, LLC
    • Coyote Analytics, LLC by urePoint Technologies
    • Filevine, Inc.
    • International Business Machines Corporation
    • Kissflow Inc.

第 11 章：研究过程

  • 研究过程
    • 资料探勘
    • 分析
    • 市场预测
    • 验证
    • 出版
  • 研究属性
简介目录

The global Case Management Software Market is valued at approximately USD 7.33 billion in 2023 and is anticipated to grow with a healthy growth rate of more than 15.12% over the forecast period 2024-2032. Case management software serves as a critical informational and managerial tool designed to support and enhance the handling of a case from initiation to resolution. This software encompasses a broad set of functionalities, including gathering and storing case information, automating workflows, tracking case progress, managing documents, and facilitating communication among stakeholders. This software is adaptable to various sectors such as law, healthcare, social services, and customer support, providing tailored solutions for case-centric operations. The increasing need for automated case management workflows in the government and public sector boosts the demand for case management software. However, the concerns associated with privacy and confidentiality, along with the strict government regulations, are significant challenges faced by end users and operators. Companies are constantly enhancing data visualization and reporting tools to provide better insights for case outcomes. Moreover, the technological advancements in case management software, such as AI and machine learning, offer significant opportunities for key players.

The global case management software market is driven by the increasing importance of fraud detection and anti-money laundering functions. These systems utilize advanced analytics, including machine learning algorithms and pattern detection, to monitor transactions and customer behavior for anomalies that suggest fraudulent intent. They help adhere to compliance regulations by flagging suspicious activities and facilitating the generation of reports for regulatory bodies. In addition, these functions aid in risk assessment, allowing businesses to assign risk levels to different types of transactions based on historical data, which helps prioritize investigative efforts, thereby enhancing the organization's protective measures against financial crime. Incident management is a core component of case management software, focusing on the initial response to unforeseen events or disruptions. This function provides a structured method for capturing, documenting, and resolving incidents ranging from security breaches to operational failures. It includes creating, assigning, and tracking incidents to ensure their efficiency. Effective incident management helps organizations restore services to normal operations while minimizing negative impacts and learning from these incidents to prevent future recurrences.

In the Americas, particularly in the United States and Canada, robust legal systems, advanced healthcare sectors, and many social service organizations boost the demand for case management software. The consumer needs in these areas are primarily driven by a desire for efficiency, compliance with regulatory standards, and the need to manage a large volume of complex cases effectively. At the same time, the European Union (EU) countries manifest a high interest in case management software, with a focus on data protection, in light of stringent regulations and guidelines. The consumer need in this region revolves around software that provides comprehensive case management capabilities and maintains adequate data privacy and security measures. While the Middle East and African regions have shown increasing adoption of case management software, driven mainly by the governmental, legal, and financial services sectors. Consumer needs in these regions generally focus on improving the public sector's efficiency and transitioning from traditional paper-based systems to digitized processes. Moreover, the Asia Pacific region, encompassing diverse economies such as China, Japan, and India, presents a rapidly growing market for case management software. A keen interest in improving government services through technology has led to an increased demand for software solutions that can manage large volumes of cases in China. Similarly, in India, the government's growing emphasis on digital initiatives, such as 'Digital India,' fosters a conducive environment for adopting case management solutions.

Major market players included in this report are:

  • AbacusNext
  • Actionstep
  • AINS, Inc.
  • Amazon Web Services, Inc.
  • Appian Corporation
  • Assembly Software LLC
  • CaseFox
  • CaseWorthy, Inc.
  • Clio
  • CloudLex, Inc.
  • CosmoLex Cloud, LLC by ProfitSolv, LLC
  • Coyote Analytics, LLC by urePoint Technologies
  • Filevine, Inc.
  • International Business Machines Corporation
  • Kissflow Inc.

The detailed segments and sub-segment of the market are explained below:

By Function

  • Fraud Detection & Anti-Money Laundering
  • Incident Management
  • Investigation Management
  • Legal Workflow Management
  • Service Request

By Deployment

  • On-Cloud
  • On-Premises

By Enterprise Size

  • Large Enterprises
  • Small & Medium Enterprises

By Industry

  • Aerospace & Defense
  • Automotive & Transportation
  • Banking, Financial Services & Insurance
  • Building, Construction & Real Estate
  • Consumer Goods & Retail
  • Education
  • Energy & Utilities
  • Government & Public Sector
  • Healthcare & Life Sciences
  • Information Technology & Telecommunication
  • Manufacturing
  • Media & Entertainment
  • Travel & Hospitality

Common content for 'Report Description' By Region:

  • North America
    • U.S.
    • Canada
  • Europe
    • UK
    • Germany
    • France
    • Spain
    • Italy
    • ROE
  • Asia Pacific
    • China
    • India
    • Japan
    • Australia
    • South Korea
    • RoAPAC
  • Latin America
    • Brazil
    • Mexico
  • Middle East & Africa
    • Saudi Arabia
    • South Africa
    • RoMEA

Years considered for the study are as follows:

  • Historical year - 2022
  • Base year - 2023
  • Forecast period - 2024 to 2032

Key Takeaways:

  • Market Estimates & Forecast for 10 years from 2022 to 2032.
  • Annualized revenues and regional level analysis for each market segment.
  • Detailed analysis of geographical landscape with Country level analysis of major regions.
  • Competitive landscape with information on major players in the market.
  • Analysis of key business strategies and recommendations on future market approach.
  • Analysis of competitive structure of the market.
  • Demand side and supply side analysis of the market.

Table of Contents

Chapter 1. Global Case Management Software Market Executive Summary

  • 1.1. Global Case Management Software Market Size & Forecast (2022-2032)
  • 1.2. Regional Summary
  • 1.3. Segmental Summary
    • 1.3.1. By Function
    • 1.3.2. By Deployment
    • 1.3.3. By Enterprise Size
    • 1.3.4. By Industry
  • 1.4. Key Trends
  • 1.5. Recession Impact
  • 1.6. Analyst Recommendation & Conclusion

Chapter 2. Global Case Management Software Market Definition and Research Assumptions

  • 2.1. Research Objective
  • 2.2. Market Definition
  • 2.3. Research Assumptions
    • 2.3.1. Inclusion & Exclusion
    • 2.3.2. Limitations
    • 2.3.3. Supply Side Analysis
      • 2.3.3.1. Availability
      • 2.3.3.2. Infrastructure
      • 2.3.3.3. Regulatory Environment
      • 2.3.3.4. Market Competition
      • 2.3.3.5. Economic Viability (Consumer's Perspective)
    • 2.3.4. Demand Side Analysis
      • 2.3.4.1. Regulatory frameworks
      • 2.3.4.2. Technological Advancements
      • 2.3.4.3. Environmental Considerations
      • 2.3.4.4. Consumer Awareness & Acceptance
  • 2.4. Estimation Methodology
  • 2.5. Years Considered for the Study
  • 2.6. Currency Conversion Rates

Chapter 3. Global Case Management Software Market Dynamics

  • 3.1. Market Drivers
    • 3.1.1. Increasing Need for Automated Case Management Workflows
    • 3.1.2. Rising Importance of Fraud Detection & Anti-Money Laundering
    • 3.1.3. Growing Inclination towards On-Cloud Deployment
  • 3.2. Market Challenges
    • 3.2.1. Privacy and Confidentiality Concerns
    • 3.2.2. Strict Government Regulations
  • 3.3. Market Opportunities
    • 3.3.1. Technological Advancements in AI and Machine Learning
    • 3.3.2. Enhanced Data Visualization and Reporting Tools
    • 3.3.3. Integration of Real-Time Monitoring and Fuel Management

Chapter 4. Global Case Management Software Market Industry Analysis

  • 4.1. Porter's 5 Force Model
    • 4.1.1. Bargaining Power of Suppliers
    • 4.1.2. Bargaining Power of Buyers
    • 4.1.3. Threat of New Entrants
    • 4.1.4. Threat of Substitutes
    • 4.1.5. Competitive Rivalry
    • 4.1.6. Futuristic Approach to Porter's 5 Force Model
    • 4.1.7. Porter's 5 Force Impact Analysis
  • 4.2. PESTEL Analysis
    • 4.2.1. Political
    • 4.2.2. Economical
    • 4.2.3. Social
    • 4.2.4. Technological
    • 4.2.5. Environmental
    • 4.2.6. Legal
  • 4.3. Top investment opportunity
  • 4.4. Top winning strategies
  • 4.5. Disruptive Trends
  • 4.6. Industry Expert Perspective
  • 4.7. Analyst Recommendation & Conclusion

Chapter 5. Global Case Management Software Market Size & Forecasts by Function 2022-2032

  • 5.1. Segment Dashboard
  • 5.2. Global Case Management Software Market: Function Revenue Trend Analysis, 2022 & 2032 (USD Million)
    • 5.2.1. Fraud Detection & Anti-Money Laundering
    • 5.2.2. Incident Management
    • 5.2.3. Investigation Management
    • 5.2.4. Legal Workflow Management
    • 5.2.5. Service Request

Chapter 6. Global Case Management Software Market Size & Forecasts by Deployment 2022-2032

  • 6.1. Segment Dashboard
  • 6.2. Global Case Management Software Market: Deployment Revenue Trend Analysis, 2022 & 2032 (USD Million)
    • 6.2.1. On-Cloud
    • 6.2.2. On-Premises

Chapter 7. Global Case Management Software Market Size & Forecasts by Enterprise Size 2022-2032

  • 7.1. Segment Dashboard
  • 7.2. Global Case Management Software Market: Enterprise Size Revenue Trend Analysis, 2022 & 2032 (USD Million)
    • 7.2.1. Large Enterprises
    • 7.2.2. Small & Medium Enterprises

Chapter 8. Global Case Management Software Market Size & Forecasts by Industry 2022-2032

  • 8.1. Segment Dashboard
  • 8.2. Global Case Management Software Market: Industry Revenue Trend Analysis, 2022 & 2032 (USD Million)
    • 8.2.1. Aerospace & Defense
    • 8.2.2. Automotive & Transportation
    • 8.2.3. Banking, Financial Services & Insurance
    • 8.2.4. Building, Construction & Real Estate
    • 8.2.5. Consumer Goods & Retail
    • 8.2.6. Education
    • 8.2.7. Energy & Utilities
    • 8.2.8. Government & Public Sector
    • 8.2.9. Healthcare & Life Sciences
    • 8.2.10. Information Technology & Telecommunication
    • 8.2.11. Manufacturing
    • 8.2.12. Media & Entertainment
    • 8.2.13. Travel & Hospitality

Chapter 9. Global Case Management Software Market Size & Forecasts by Region 2022-2032

  • 9.1. North America Case Management Software Market
    • 9.1.1. U.S. Case Management Software Market
      • 9.1.1.1. Function breakdown size & forecasts, 2022-2032
      • 9.1.1.2. Deployment breakdown size & forecasts, 2022-2032
    • 9.1.2. Canada Case Management Software Market
  • 9.2. Europe Case Management Software Market
    • 9.2.1. U.K. Case Management Software Market
    • 9.2.2. Germany Case Management Software Market
    • 9.2.3. France Case Management Software Market
    • 9.2.4. Spain Case Management Software Market
    • 9.2.5. Italy Case Management Software Market
    • 9.2.6. Rest of Europe Case Management Software Market
  • 9.3. Asia-Pacific Case Management Software Market
    • 9.3.1. China Case Management Software Market
    • 9.3.2. India Case Management Software Market
    • 9.3.3. Japan Case Management Software Market
    • 9.3.4. Australia Case Management Software Market
    • 9.3.5. South Korea Case Management Software Market
    • 9.3.6. Rest of Asia Pacific Case Management Software Market
  • 9.4. Latin America Case Management Software Market
    • 9.4.1. Brazil Case Management Software Market
    • 9.4.2. Mexico Case Management Software Market
    • 9.4.3. Rest of Latin America Case Management Software Market
  • 9.5. Middle East & Africa Case Management Software Market
    • 9.5.1. Saudi Arabia Case Management Software Market
    • 9.5.2. South Africa Case Management Software Market
    • 9.5.3. Rest of Middle East & Africa Case Management Software Market

Chapter 10. Competitive Intelligence

  • 10.1. Key Company SWOT Analysis
  • 10.2. Top Market Strategies
  • 10.3. Company Profiles
    • 10.3.1. AbacusNext
      • 10.3.1.1. Key Information
      • 10.3.1.2. Overview
      • 10.3.1.3. Financial (Subject to Data Availability)
      • 10.3.1.4. Product Summary
      • 10.3.1.5. Market Strategies
    • 10.3.2. Actionstep
    • 10.3.3. AINS, Inc.
    • 10.3.4. Amazon Web Services, Inc.
    • 10.3.5. Appian Corporation
    • 10.3.6. Assembly Software LLC
    • 10.3.7. CaseFox
    • 10.3.8. CaseWorthy, Inc.
    • 10.3.9. Clio
    • 10.3.10. CloudLex, Inc.
    • 10.3.11. CosmoLex Cloud, LLC by ProfitSolv, LLC
    • 10.3.12. Coyote Analytics, LLC by urePoint Technologies
    • 10.3.13. Filevine, Inc.
    • 10.3.14. International Business Machines Corporation
    • 10.3.15. Kissflow Inc.

Chapter 11. Research Process

  • 11.1. Research Process
    • 11.1.1. Data Mining
    • 11.1.2. Analysis
    • 11.1.3. Market Estimation
    • 11.1.4. Validation
    • 11.1.5. Publishing
  • 11.2. Research Attributes