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市场调查报告书
商品编码
1672947
按呼叫类型、组成、垂直产业和地区分類的 VoIP 服务市场VoIp Services Market, By Call Type, By Configuration, By Vertical, By Geography |
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预计到 2025 年全球 VoIP 服务市场规模将达到 1,788.9 亿美元，到 2032 年将达到 4,133.6 亿美元，2025 年至 2032 年的年复合成长率（CAGR）为 12.7%。
| 报告范围 | 报告详细信息 | ||
|---|---|---|---|
| 基准年 | 2024 | 2025 年市场规模 | 1788.9亿美元 |
| 效能资料 | 2020-2024 | 预测期 | 2025-2032 |
| 预测期：2025 年至 2032 年复合年增长率 | 12.70％ | 2032 年金额预测 | 4133.6亿美元 |
近年来，随着智慧型手机的普及和通讯技术的进步，全球 VoIP 服务市场大幅成长。 VoIP（网际网路协定语音）使用网际网路而非专用电话线进行通讯。以资料包形式传输语音资料可让两个或多个使用者透过基于 IP 的网路通讯。 VoIP 的成本效益以及企业日益广泛地采用整合通讯(UC) 解决方案正在推动该市场的需求。此外，向云端基础的通讯的转变以及 4G 和 5G 网路的推出可能会在不久的将来为市场成长提供若干成长机会。然而，网路连线问题、缺乏安全性和隐私可能会阻碍市场成长。
市场动态
全球 VoIP 服务市场的成长受到多种因素的推动，例如企业对整合通讯和协作的需求不断增长、VoIP 通话与传统通讯相比的成本效益以及行动VoIP应用日益普及。此外，中小企业越来越多地采用云端基础的解决方案也推动了市场成长。此外，向包括 4G 和 5G 在内的先进网路的过渡以及增强 VoIP 体验的功能也将推动市场成长。服务品质低落、与 VoIP 基础设施相关的安全问题以及对网路连线的依赖可能会阻碍市场成长。此外，由于技术故障和网路问题导致的服务品质下降可能会对市场成长产生负面影响。统一通讯平台的发展、透过虚拟和扩增实境实现的身临其境型通讯体验以及医疗保健和教育等行业采用 VoIP 服务可能会为市场成长提供机会。市场参与企业正在投资研发，以提出解决安全问题和频宽需求的解决方案。
研究的主要特点
- 本研究报告对全球 VoIP 服务市场进行了详细分析，并以 2024 年为基准年，给出了预测期（2025-2032 年）的市场规模和年复合成长率（CAGR%）。
- 它还强调了各个领域的潜在商机并说明了该市场的有吸引力的投资提案矩阵。
- 它还提供了关于市场驱动因素、限制因素、机会、新产品发布和核准、市场趋势、区域前景以及主要企业采用的竞争策略的主要考察。
- 全球 VoIP 服务市场的主要企业是根据公司亮点、产品系列、关键亮点、财务绩效和策略等参数进行的分析。
- 本报告的见解将使负责人和企业经营团队能够就未来产品发布、新兴趋势、市场扩张和行销策略做出明智的决策。
- 全球 VoIP 服务市场报告迎合了该行业的各个相关人员，例如投资者、供应商、产品製造商、经销商、新进入者和金融分析师。
- 相关人员将透过全球 VoIP 服务市场分析中使用的各种策略矩阵更轻鬆地做出决策。
目录
第一章 调查目的与前提条件
- 研究目标
- 先决条件
- 简称
第二章 市场展望
- 报告描述
- 市场定义和范围
- 执行摘要
- 一致的机会图 (COM)
第三章市场动态、法规与趋势分析
- 市场动态
- 驱动程式
- 限制因素
- 市场机会
- 监管情景
- 产业趋势
- 合併和收购
- 新系统实施/核准
- 新冠肺炎疫情的影响
4. 2020 年至 2032 年按通话类型分類的全球 VoIP 服务市场
- 介绍
- 国际远距VoIP 电话
- 国内 VoIP 通话
5. 2020 年至 2032 年全球 VoIP 服务市场（按类型）
- 介绍
- 计算机到计算机
- 计算机到电话
- 电话到电话
6. 2020 年至 2032 年全球 VoIP 服务市场（依垂直产业划分）
- 介绍
- BFSI
- 资讯科技和通讯
- 医疗
- 媒体和娱乐
- 零售与电子商务
- 旅游与饭店
- 其他的
7. 2020 年至 2032 年全球 VoIP 服务市场（按地区划分）
- 介绍
- 北美洲
- 欧洲
- 亚太地区
- 拉丁美洲
- 中东和非洲
第八章 竞争格局
- 公司简介
- 8x8 Inc.
- AT&T Inc.
- Avaya Inc.
- Bandwidth Inc.
- BT Group plc
- CenturyLink Inc.
- Cisco Systems Inc.
- Dialpad Inc.
- Frontier Communications Corporation
- GoTo（LogMeIn Inc.）
- Intermedia.net Inc.
- Mitel Networks Corporation
- RingCentral Inc.
- Verizon Communications Inc.
- Vonage Holdings Corp.
第 9 章分析师建议
- 兴衰
- 一致的机会地图
第十章调查方法
- 参考
- 调查方法
Global Voip Services Market is estimated to be valued at USD 178.89 Bn in 2025 and is expected to reach USD 413.36 Bn by 2032, growing at a compound annual growth rate (CAGR) of 12.7% from 2025 to 2032.
| Report Coverage | Report Details | ||
|---|---|---|---|
| Base Year: | 2024 | Market Size in 2025: | USD 178.89 Bn |
| Historical Data for: | 2020 To 2024 | Forecast Period: | 2025 To 2032 |
| Forecast Period 2025 to 2032 CAGR: | 12.70% | 2032 Value Projection: | USD 413.36 Bn |
Global VoIP services market has witnessed significant growth in the past few years due to increasing penetration of smartphones and advancements in communication technologies. Voice over Internet Protocol (VoIP) uses internet rather than a dedicated telephone line for communication. It allows two or more users to communicate over an IP based network through transmission of voice data in packets. Growing adoption of unified communication solutions across enterprises along with cost benefits of VoIP can boost demand in the market. Furthermore, shift towards cloud- based communication and deployment of 4G and 5G networks can offer several growth opportunities for the market growth in the near future. However, network connectivity concerns, lack of security and privacy can hamper the market growth.
Market Dynamics:
Global VoIP services market growth is driven by factors like rising demand for unified communication and collaboration among enterprises, cost-effectiveness of VoIP calls as compared to traditional telephony, and proliferation of mobile VoIP applications. Rising adoption of cloud-based solutions among small and medium-sized enterprises can also drive the market growth. The transition towards advanced networks including 4G and 5G with their ability to enhance VoIP experience can also drives the market growth. Lack of quality of service, security concerns related to VoIP infrastructure, and dependence on internet connectivity can hamper the market growth. Moreover, service quality degradation due to technical faults or network issues can negatively impact the market growth. Development of integrated communication platforms, immersive communication experiences through virtual and augmented reality, and implementation of VoIP services in industries such as healthcare and education can offer market growth opportunities. Market players are investing in R&D to devise solutions addressing security concerns and bandwidth requirements.
Key features of the study:
- This report provides in-depth analysis of the global VoIP services market, and provides market size (US$ Bn) and compound annual growth rate (CAGR%) for the forecast period (2025-2032), considering 2024 as the base year
- It elucidates potential revenue opportunities across different segments and explains attractive investment proposition matrices for this market
- This study also provides key insights about market drivers, restraints, opportunities, new product launches or approval, market trends, regional outlook, and competitive strategies adopted by key players
- It profiles key players in the global VoIP services market based on the following parameters - company highlights, products portfolio, key highlights, financial performance, and strategies
- Key companies covered as a part of this study include 8x8 Inc., AT&T Inc., Avaya Inc., Bandwidth Inc., BT Group plc, CenturyLink Inc., Cisco Systems Inc., Dialpad Inc., Frontier Communications Corporation, GoTo (LogMeIn Inc.), Intermedia.net Inc., Mitel Networks Corporation, RingCentral Inc., Verizon Communications Inc., Vonage Holdings Corp.
- Insights from this report would allow marketers and the management authorities of the companies to make informed decisions regarding their future product launches, type up-gradation, market expansion, and marketing tactics
- Global VoIP services market report caters to various stakeholders in this industry including investors, suppliers, product manufacturers, distributors, new entrants, and financial analysts
- Stakeholders would have ease in decision-making through various strategy matrices used in analyzing the global VoIP services market
Detailed Segmentation:
- By Call Type
- International Long Distance VoIP Calls
- Domestic VoIP Calls
- By Configuration
- Computer to Computer
- Computer to Phone
- Phone to Phone
- By Vertical
- BFSI
- IT & Telecom
- Healthcare
- Media & Entertainment
- Retail & e-Commerce
- Travel & Hospitality
- Others
- By Regional
- North America
- Europe
- Asia Pacific
- Latin America
- Middle East & Africa
- Key Players Insights
- 8x8 Inc.
- AT&T Inc.
- Avaya Inc.
- Bandwidth Inc.
- BT Group plc
- CenturyLink Inc.
- Cisco Systems Inc.
- Dialpad Inc.
- Frontier Communications Corporation
- GoTo (LogMeIn Inc.)
- Intermedia.net Inc.
- Mitel Networks Corporation
- RingCentral Inc.
- Verizon Communications Inc.
- Vonage Holdings Corp.
Table of Contents
1. Research Objectives and Assumptions
- Research Objectives
- Assumptions
- Abbreviations
2. Market Purview
- Report Description
- Market Definition and Scope
- Executive Summary
- Market Snippet, By Call Type
- Market Snippet, By Configuration
- Market Snippet, By Vertical
- Market Snippet, By Region
- Coherent Opportunity Map (COM)
3. Market Dynamics, Regulations, and Trends Analysis
- Market Dynamics
- Drivers
- Restraints
- Market Opportunities
- Regulatory Scenario
- Industry Trend
- Merger and Acquisitions
- New System Launches/Approvals
- Impact of COVID-19 Pandemic
4. Global VoIP Services Market, By Call Type, 2020-2032, (US$ Bn)
- Introduction
- Market Share Analysis, 2025 and 2032 (%)
- Y-o-Y Growth Analysis, 2020-2032
- Segment Trends
- International Long Distance VoIP Calls
- Introduction
- Market Size and Forecast, 2020-2032, (US$ Bn)
- Domestic VoIP Calls
- Introduction
- Market Size and Forecast, 2020-2032, (US$ Bn)
5. Global VoIP Services Market, By Configuration, 2020-2032, (US$ Bn)
- Introduction
- Market Share Analysis, 2025 and 2032 (%)
- Y-o-Y Growth Analysis, 2020-2032
- Segment Trends
- Computer to Computer
- Introduction
- Market Size and Forecast, 2020-2032, (US$ Bn)
- Computer to Phone
- Introduction
- Market Size and Forecast, 2020-2032, (US$ Bn)
- Phone to Phone
- Introduction
- Market Size and Forecast, 2020-2032, (US$ Bn)
6. Global VoIP Services Market, By Vertical, 2020-2032, (US$ Bn)
- Introduction
- Market Share Analysis, 2025 and 2032 (%)
- Y-o-Y Growth Analysis, 2020-2032
- Segment Trends
- BFSI
- Introduction
- Market Size and Forecast, 2020-2032, (US$ Bn)
- IT & Telecom
- Introduction
- Market Size and Forecast, 2020-2032, (US$ Bn)
- Healthcare
- Introduction
- Market Size and Forecast, 2020-2032, (US$ Bn)
- Media & Entertainment
- Introduction
- Market Size and Forecast, 2020-2032, (US$ Bn)
- Retail & e-Commerce
- Introduction
- Market Size and Forecast, 2020-2032, (US$ Bn)
- Travel & Hospitality
- Introduction
- Market Size and Forecast, 2020-2032, (US$ Bn)
- Others
- Introduction
- Market Size and Forecast, 2020-2032, (US$ Bn)
7. Global VoIP Services Market, By Region, 2020-2032, (US$ Bn)
- Introduction
- Market Share Analysis, By Region, 2025 and 2032 (%)
- Y-o-Y Growth Analysis, 2020-2032
- North America
- Regional Trends
- Market Size and Forecast, By Call Type, 2020-2032, (US$ Bn)
- Market Size and Forecast, By Configuration, 2020-2032, (US$ Bn)
- Market Size and Forecast, By Vertical, 2020-2032, (US$ Bn)
- Market Size and Forecast, By Country, 2020-2032, (US$ Bn)
- U.S.
- Canada
- Europe
- Regional Trends
- Market Size and Forecast, By Call Type, 2020-2032, (US$ Bn)
- Market Size and Forecast, By Configuration, 2020-2032, (US$ Bn)
- Market Size and Forecast, By Vertical, 2020-2032, (US$ Bn)
- Market Size and Forecast, By Country, 2020-2032, (US$ Bn)
- U.K.
- Germany
- France
- Russia
- Rest of Europe
- Asia Pacific
- Regional Trends
- Market Size and Forecast, By Call Type, 2020-2032, (US$ Bn)
- Market Size and Forecast, By Configuration, 2020-2032, (US$ Bn)
- Market Size and Forecast, By Vertical, 2020-2032, (US$ Bn)
- Market Size and Forecast, By Country, 2020-2032, (US$ Bn)
- China
- India
- Japan
- ASEAN
- Australia
- South Korea
- Rest of Asia Pacific
- Latin America
- Regional Trends
- Market Size and Forecast, By Call Type, 2020-2032, (US$ Bn)
- Market Size and Forecast, By Configuration, 2020-2032, (US$ Bn)
- Market Size and Forecast, By Vertical, 2020-2032, (US$ Bn)
- Market Size and Forecast, By Country, 2020-2032, (US$ Bn)
- Brazil
- Argentina
- Mexico
- Rest of Latin America
- Middle East & Africa
- Regional Trends
- Market Size and Forecast, By Call Type, 2020-2032, (US$ Bn)
- Market Size and Forecast, By Configuration, 2020-2032, (US$ Bn)
- Market Size and Forecast, By Vertical, 2020-2032, (US$ Bn)
- Market Size and Forecast, By Country, 2020-2032, (US$ Bn)
- South Africa
- GCC Countries
- Rest of the Middle East & Africa
8. Competitive Landscape
- Company Profiles
- 8x8 Inc.
- Company Overview
- Product Portfolio
- Financial Performance
- Key Strategies
- Recent Developments/Updates
- AT&T Inc.
- Company Overview
- Product Portfolio
- Financial Performance
- Key Strategies
- Recent Developments/Updates
- Avaya Inc.
- Company Overview
- Product Portfolio
- Financial Performance
- Key Strategies
- Recent Developments/Updates
- Bandwidth Inc.
- Company Overview
- Product Portfolio
- Financial Performance
- Key Strategies
- Recent Developments/Updates
- BT Group plc
- Company Overview
- Product Portfolio
- Financial Performance
- Key Strategies
- Recent Developments/Updates
- CenturyLink Inc.
- Company Overview
- Product Portfolio
- Financial Performance
- Key Strategies
- Recent Developments/Updates
- Cisco Systems Inc.
- Company Overview
- Product Portfolio
- Financial Performance
- Key Strategies
- Recent Developments/Updates
- Dialpad Inc.
- Company Overview
- Product Portfolio
- Financial Performance
- Key Strategies
- Recent Developments/Updates
- Frontier Communications Corporation
- Company Overview
- Product Portfolio
- Financial Performance
- Key Strategies
- Recent Developments/Updates
- GoTo (LogMeIn Inc.)
- Company Overview
- Product Portfolio
- Financial Performance
- Key Strategies
- Recent Developments/Updates
- Intermedia.net Inc.
- Company Overview
- Product Portfolio
- Financial Performance
- Key Strategies
- Recent Developments/Updates
- Mitel Networks Corporation
- Company Overview
- Product Portfolio
- Financial Performance
- Key Strategies
- Recent Developments/Updates
- RingCentral Inc.
- Company Overview
- Product Portfolio
- Financial Performance
- Key Strategies
- Recent Developments/Updates
- Verizon Communications Inc.
- Company Overview
- Product Portfolio
- Financial Performance
- Key Strategies
- Recent Developments/Updates
- Vonage Holdings Corp.
- Company Overview
- Product Portfolio
- Financial Performance
- Key Strategies
- Recent Developments/Updates
- 8x8 Inc.
9. Analyst Recommendations
- Wheel of Fortune
- Analyst View
- Coherent Opportunity Map
10. Research Methodology
- References
- Research Methodology
- About us and Sales Contact
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